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RegioGraph in practice

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GfK GeoMarket<strong>in</strong>g<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

<strong>RegioGraph</strong> success stories by users <strong>in</strong> sales, market<strong>in</strong>g,<br />

controll<strong>in</strong>g, logistics and research.


2<br />

Editorial<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

Dear Readers,<br />

Geomarket<strong>in</strong>g is a decisive factor <strong>in</strong> the success of<br />

companies of all sizes and branches. Geomarket<strong>in</strong>g lets<br />

you optimize your regional markets, m<strong>in</strong>imize risks and<br />

realize your full potential.<br />

Our geomarket<strong>in</strong>g software <strong>RegioGraph</strong> has been the<br />

program of choice for market<strong>in</strong>g, sales and management<br />

divisions for the past 20 years, provid<strong>in</strong>g crucial support<br />

for controll<strong>in</strong>g, expansion and market optimization<br />

activities. There are currently more than 40,000 devoted<br />

<strong>RegioGraph</strong> users who rely on results obta<strong>in</strong>ed from the<br />

software for mak<strong>in</strong>g more <strong>in</strong>formed bus<strong>in</strong>ess decisions.<br />

With its powerful and easy-to-use features as well as<br />

worldwide expansion-options with regard to maps and<br />

data, <strong>RegioGraph</strong> is the ideal solution for manag<strong>in</strong>g your<br />

<strong>in</strong>ternational markets.<br />

The numerous user reports that follow reveal how Regio-<br />

Graph has been successfully and profitably implemented<br />

<strong>in</strong>to the daily bus<strong>in</strong>ess operations of companies from a<br />

wide range of branches.<br />

Wish<strong>in</strong>g you an <strong>in</strong>spir<strong>in</strong>g read!<br />

Doris Hardt-Beischl<br />

Head of Sales, GfK GeoMarket<strong>in</strong>g<br />

New product name: “DISTRICT” now called<br />

“<strong>RegioGraph</strong> Plann<strong>in</strong>g”<br />

The geomarket<strong>in</strong>g software formally known as<br />

“DISTRICT” is now called “<strong>RegioGraph</strong> Plann<strong>in</strong>g”.<br />

Consequently, all references to the software <strong>in</strong> this<br />

publication use the new name – “<strong>RegioGraph</strong> Plann<strong>in</strong>g”.<br />

In the case of user reports describ<strong>in</strong>g work done with<br />

DISTRICT, an asterisk has been appended to each<br />

reference to <strong>RegioGraph</strong>.<br />

Impr<strong>in</strong>t<br />

GfK GeoMarket<strong>in</strong>g GmbH<br />

Werner-von-Siemens-Str. 9<br />

Gebäude 6508<br />

76646 Bruchsal; Germany<br />

Tel.: +49 (0) 7251 9295 100<br />

Fax: +49 (0) 7251 9295 290<br />

www.gfk-geomarket<strong>in</strong>g.com<br />

<strong>in</strong>fo@gfk-geomarket<strong>in</strong>g.com<br />

Responsible for publication:<br />

GfK GeoMarket<strong>in</strong>g GmbH<br />

Management Board:<br />

Wolfram Scholz,<br />

Dr. Eberhard Stegner<br />

Chief Editor:<br />

Cornelia Lichtner<br />

(V.i.S.d.P. by German law)<br />

Graphics & layout:<br />

Nathalie Adlung<br />

Translation:<br />

Christopher Guider<br />

Content<br />

Sales territory plann<strong>in</strong>g and optimization | 04<br />

Flexible <strong>in</strong> a dynamic market:<br />

Festo uses <strong>RegioGraph</strong> to optimize external sales force<br />

HERMES Pharmaceuticals:<br />

A successful sales territory makeover with <strong>RegioGraph</strong>*<br />

Sales territory plann<strong>in</strong>g at Vichy: Vitam<strong>in</strong>-boost with D-10!<br />

Tailored for success: Territory plann<strong>in</strong>g <strong>in</strong> the textile <strong>in</strong>dustry<br />

Market<strong>in</strong>g | 11<br />

Advertis<strong>in</strong>g plann<strong>in</strong>g with <strong>RegioGraph</strong> and GfK Demographics<br />

Solar technology company ILIOTEC: Bright prospects with <strong>RegioGraph</strong><br />

Location plann<strong>in</strong>g and optimization | 14<br />

Streaml<strong>in</strong><strong>in</strong>g a physicians’ <strong>in</strong>surance consult<strong>in</strong>g network<br />

with <strong>RegioGraph</strong>*<br />

Optimiz<strong>in</strong>g car dealership locations based on potential levels<br />

Controll<strong>in</strong>g | 18<br />

Custom-tailored turnover plann<strong>in</strong>g for the door provider BAWO<br />

with <strong>RegioGraph</strong> and KapHoorn<br />

Success, meter-by-meter: Home improvement store supplier ERÜ<br />

uses <strong>RegioGraph</strong> for sales plann<strong>in</strong>g<br />

Logistics | 22<br />

<strong>RegioGraph</strong> for transportation logistics<br />

Synthetic grass manufacturer enjoys record growth thanks to <strong>RegioGraph</strong><br />

Research | 25<br />

Tufts University develops a hunger relief program us<strong>in</strong>g map analyses<br />

Storm damage predictions for <strong>in</strong>surance companies – an analysis<br />

ZEW Mannheim – A Study of High-Tech-Company Start-Ups <strong>in</strong> Germany


4 Sales territory plann<strong>in</strong>g and optimization<br />

Flexible <strong>in</strong> a dynamic market: Festo uses<br />

<strong>RegioGraph</strong> to optimize external sales force<br />

Flexible sales<br />

territory<br />

plann<strong>in</strong>g with<br />

<strong>RegioGraph</strong><br />

VarioPlan.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

Festo, a supplier of pneumatic and electrical automation technology, uses<br />

<strong>RegioGraph</strong> to evaluate numerous external sales force variables: The company<br />

uses the <strong>RegioGraph</strong> add-on „VarioPlan“ to create and optimize<br />

sales areas while preserv<strong>in</strong>g exist<strong>in</strong>g relationships with key customers.<br />

As one of world‘s lead<strong>in</strong>g suppliers<br />

of pneumatic and electrical automation<br />

technologies, Festo AG offers<br />

more than 28,000 products as well<br />

as customer-tailored solutions and<br />

ready-for-<strong>in</strong>stallation automated<br />

systems. These many offer<strong>in</strong>gs along<br />

with its reputed customer service<br />

make Festo very popular. Festo‘s<br />

head office is located <strong>in</strong> the town<br />

of Essl<strong>in</strong>gen-Berkheim <strong>in</strong> southern<br />

Germany. From this location, the<br />

activities of more than 140 external<br />

sales force members <strong>in</strong> 13 sales areas<br />

across Germany are evaluated and<br />

optimized.<br />

Excellent customer service is a top<br />

priority for the company. This entails<br />

offer<strong>in</strong>g customers long-term, reliable<br />

contact with a trusted sales representative,<br />

while, at the same time,<br />

ensur<strong>in</strong>g that the company rema<strong>in</strong>s<br />

flexible amidst the many changes<br />

of a dynamic market. Festo uses the<br />

<strong>RegioGraph</strong> add-on VarioPlan <strong>in</strong><br />

order to adhere to both of these company<br />

pr<strong>in</strong>ciples. VarioPlan makes<br />

it possible to differentiate between<br />

„standard“ and „special“ customers<br />

<strong>in</strong> order to ensure that the latter are<br />

not affected by sales territory restructur<strong>in</strong>gs.<br />

The affects of any planned<br />

changes can be illustrated on the<br />

maps <strong>in</strong> real time. This is true not just<br />

for the experienced <strong>RegioGraph</strong> user,<br />

but also for regional sales heads who,<br />

dur<strong>in</strong>g a visit to the head office, wish<br />

to have a quick glimpse at the current<br />

sales territory plann<strong>in</strong>g activities.<br />

VarioPlan was developed by Zim-Tec,<br />

a long-stand<strong>in</strong>g bus<strong>in</strong>ess partner of<br />

GfK GeoMarket<strong>in</strong>g that specializes <strong>in</strong><br />

provid<strong>in</strong>g client-centered programm<strong>in</strong>g<br />

solutions for <strong>RegioGraph</strong>. Zim-<br />

Tec developed the add-on based on<br />

its recognition of the fact that many<br />

companies – such as Festo – have<br />

unique needs and goals concern<strong>in</strong>g<br />

the organization and optimization of<br />

customer-sales representative assignments.<br />

There‘s the typical case of<br />

a sales representative be<strong>in</strong>g assigned<br />

to a specific region. Another possibility<br />

is for a sales force member to be<br />

assigned key account customers who<br />

are spread out over various sales ter-<br />

ritories. F<strong>in</strong>ally, some comb<strong>in</strong>ation of<br />

these two types is sometimes necessary.<br />

In these cases, a sales representative<br />

has an assigned territory, but<br />

also specific key customers located <strong>in</strong><br />

other areas (who rema<strong>in</strong> assigned to<br />

the representative <strong>in</strong> question for the<br />

purpose of ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g cont<strong>in</strong>uity or<br />

due to the representative‘s specialty<br />

knowledge of a certa<strong>in</strong> product area).<br />

VarioPlan makes it possible to balance<br />

these sometimes compet<strong>in</strong>g aims <strong>in</strong><br />

the area of customer-sales representative<br />

assignments and optimizations.<br />

It‘s very easy to make adjustments to<br />

the status of exist<strong>in</strong>g customer assignments<br />

by us<strong>in</strong>g VarioPlan <strong>in</strong> conjunction<br />

with <strong>RegioGraph</strong>. A status w<strong>in</strong>dow<br />

provides an overview of the currently<br />

highlighted objects on the map. The<br />

sums of the numerical columns <strong>in</strong><br />

the associated <strong>RegioGraph</strong> table are<br />

listed next to the number of highlighted<br />

objects. This makes it possible<br />

to immediately identify the impact of<br />

any changes on key statistics, such as<br />

turnover or the frequency with which<br />

a sales force member can visit a given<br />

customer.<br />

Harald Glaser, head of Festo‘s external<br />

sales force management for Germany,<br />

regards VarioPlan and <strong>RegioGraph</strong> as<br />

an <strong>in</strong>dispensable comb<strong>in</strong>ation: „The<br />

overview visualization feature and<br />

immediate representation of the effect<br />

of any changes on th<strong>in</strong>gs like turnover<br />

and visitation frequency make Vario-<br />

Plan an <strong>in</strong>credibly powerful plann<strong>in</strong>g<br />

tool. Thanks to VarioPlan and <strong>RegioGraph</strong>,<br />

we can carry out detailed<br />

analyses of our sales structures, react<br />

quickly to any changes and ma<strong>in</strong>ta<strong>in</strong><br />

our high customer service standards.“<br />

For more <strong>in</strong>formation on VarioPlan and<br />

Zim-Tec‘s programm<strong>in</strong>g services, visit<br />

> www.gfk-geomarket<strong>in</strong>g.com/<br />

varioplan<br />

<strong>RegioGraph</strong> proficiency <strong>in</strong> two days<br />

Boost your skills with a <strong>RegioGraph</strong> tra<strong>in</strong><strong>in</strong>g course!<br />

Get to know the software's key functions<br />

Benefit from <strong>practice</strong>-based examples and expert tips<br />

Implement <strong>RegioGraph</strong> more effectively <strong>in</strong>to your daily workflow<br />

To f<strong>in</strong>d out more, call +49 (0)7251 9295200.<br />

To book a place on a course, visit www.gfk-regiograph.com/tra<strong>in</strong><strong>in</strong>g.<br />

GfK GeoMarket<strong>in</strong>g


6 Sales territory plann<strong>in</strong>g and optimization<br />

Sales territory plann<strong>in</strong>g and optimization 7<br />

HERMES Pharmaceuticals: A successful<br />

sales territory makeover with <strong>RegioGraph</strong>*<br />

Creat<strong>in</strong>g a new sales structure <strong>in</strong> just eight weeks is quite a benchmark.<br />

HERMES was able to implement a successful new sales territory structure<br />

<strong>in</strong> that time span with the help of the territory plann<strong>in</strong>g software Regio-<br />

Graph and targeted software tra<strong>in</strong><strong>in</strong>g <strong>in</strong> advance.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

HERMES Pharmaceuticals – one of<br />

the lead<strong>in</strong>g providers and manufacturers<br />

of high-quality products for selfmedication<br />

<strong>in</strong> Germany – stands for<br />

expertise through top technology and<br />

tradition. This year the company will<br />

be celebrat<strong>in</strong>g its 100th anniversary.<br />

A complete territory makeover had<br />

become necessary due to restructur<strong>in</strong>g<br />

plans for our outside sales force.<br />

The task was clear: The new structure<br />

was to achieve optimal use of exist<strong>in</strong>g<br />

resources and efficiently sell the products.<br />

The timeframe for implementation<br />

was tight, however: The new<br />

sales territory structured had to be<br />

def<strong>in</strong>ed, planned, coord<strong>in</strong>ated and<br />

implemented with<strong>in</strong> just 8 weeks!<br />

For this major and urgent project, we<br />

used <strong>RegioGraph</strong> Plann<strong>in</strong>g* software<br />

from GfK GeoMarket<strong>in</strong>g. In a 2-day<br />

<strong>RegioGraph</strong> tra<strong>in</strong><strong>in</strong>g session before<br />

start<strong>in</strong>g our work, our team was<br />

tra<strong>in</strong>ed <strong>in</strong> the program’s key functions<br />

<strong>in</strong> a very efficient, concentrated<br />

and thoroughly expert manner. The<br />

well-selected examples from <strong>practice</strong><br />

helped us <strong>in</strong> quickly anchor<strong>in</strong>g our<br />

knowledge.<br />

As a result, the territory plann<strong>in</strong>g<br />

process went extremely smoothly<br />

and quickly. Prior to the restructur<strong>in</strong>g,<br />

we set the goal that sales potential<br />

and workloads with<strong>in</strong> our sales<br />

representatives’ territories should be<br />

distributed equally. The sales<br />

potential of each of our customers<br />

was assessed. F<strong>in</strong>ally,<br />

they were classified as ABC<br />

customers, and from this we<br />

derived how frequently each<br />

customer should be visited.<br />

Now it was clear how much<br />

time or “workload“ should be <strong>in</strong>vested<br />

<strong>in</strong> each customer. This allowed<br />

us to balance the entire workload<br />

evenly among sales territories and<br />

sales staff.<br />

Develop<strong>in</strong>g our new territory structure<br />

with the help of <strong>RegioGraph</strong>’s<br />

territory plann<strong>in</strong>g functions always<br />

provided us with maximum objectivity,<br />

transparency and plann<strong>in</strong>g<br />

control.<br />

GfK GeoMarket<strong>in</strong>g’s user hotl<strong>in</strong>e<br />

always gave us expert advice on all<br />

our questions. Thanks to the prior<br />

software tra<strong>in</strong><strong>in</strong>g, we were also able<br />

to complete the <strong>in</strong>-house territory<br />

plann<strong>in</strong>g round with regional sales<br />

managers quickly and on-target.<br />

With <strong>RegioGraph</strong>, implement<strong>in</strong>g<br />

our sophisticated task was easy and a<br />

complete success.<br />

Author: Thomas Fischbeck,<br />

New product<br />

l<strong>in</strong>es can also<br />

be easily <strong>in</strong>tegrated<br />

<strong>in</strong>to<br />

plann<strong>in</strong>g<br />

Head of OTC-Controll<strong>in</strong>g, HERMES Arzneimittel GmbH<br />

fischbeck@hermes-arzneimittel.com<br />

*New product name: “DISTRICT” now called “<strong>RegioGraph</strong> Plann<strong>in</strong>g” (page 2)<br />

Increased sales vitality: <strong>RegioGraph</strong><br />

boosts Vichy‘s sales territory plann<strong>in</strong>g<br />

We spoke with Stefan Mohrlang, sales controller at Vichy, about how<br />

his company uses the sales territory plann<strong>in</strong>g software <strong>RegioGraph</strong> as a<br />

rejuvenat<strong>in</strong>g force for sales territory plann<strong>in</strong>g <strong>in</strong> the cosmetics sector.<br />

Mr. Mohrlang, what are your<br />

company’s and division’s goals for this<br />

bus<strong>in</strong>ess year?<br />

“Our goals are the classic sales goals:<br />

<strong>in</strong>crease turnover, improve customer<br />

service and, as a means of achiev<strong>in</strong>g<br />

these ends, optimize the use of our<br />

resources with regard to the external<br />

sales force.”<br />

Describe the characteristics of your product<br />

l<strong>in</strong>e with regard to sales territory<br />

plann<strong>in</strong>g and the external sales force?<br />

“In contrast to other sales l<strong>in</strong>es that<br />

utilize the pharmacy network but are<br />

concentrated primarily <strong>in</strong> urban areas,<br />

we strive for a nationwide presence for<br />

Vichy products. Louis Vuitton bags<br />

can only be purchased <strong>in</strong> Berl<strong>in</strong> or<br />

Munich. By contrast, Vichy cosmetics<br />

are not targeted to a niche market,<br />

but rather a large body of dist<strong>in</strong>guish<strong>in</strong>g<br />

consumers. In order to achieve<br />

this nationwide presence, we have to<br />

steer clear of focus<strong>in</strong>g solely on urban<br />

areas, particularly <strong>in</strong> eastern Germany,<br />

where our customers are distributed<br />

more evenly throughout the region.<br />

This must be taken <strong>in</strong>to account <strong>in</strong> our<br />

sales territory plann<strong>in</strong>g.“<br />

How long has your company been<br />

us<strong>in</strong>g <strong>RegioGraph</strong> Plann<strong>in</strong>g*?<br />

“Vichy has been us<strong>in</strong>g <strong>RegioGraph</strong>*<br />

s<strong>in</strong>ce 2003. We take care of the prelim<strong>in</strong>ary<br />

steps <strong>in</strong>-house, such as the<br />

preparation of the company data. We<br />

then use the services of a GfK Geo-<br />

Market<strong>in</strong>g consultant to carry out the<br />

plann<strong>in</strong>g and evaluation steps with<br />

<strong>RegioGraph</strong> here on-site. We have<br />

an enormous amount of respect for<br />

the experience and expertise offered<br />

by your consultants – such as Mr.<br />

Michael Büttcher – who are highly<br />

skilled at plann<strong>in</strong>g and restructur<strong>in</strong>g<br />

sales territory networks.”<br />

What was the specific task that had<br />

to be accomplished? What were the<br />

details and conditions concern<strong>in</strong>g the<br />

sales territory restructur<strong>in</strong>g?<br />

“From both the standpo<strong>in</strong>t of the market<br />

and the company, the time was<br />

right for a restructur<strong>in</strong>g. This restructur<strong>in</strong>g<br />

needed to take <strong>in</strong>to account<br />

both person nel- and region-specific<br />

challenges and characteristics. We<br />

tried as much as possible to align the<br />

new sales territories with our exist<strong>in</strong>g


<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

structure. But even when the boundaries<br />

of certa<strong>in</strong> regions rema<strong>in</strong>ed relatively<br />

the same, there was a need to<br />

optimize them. Here we had to take<br />

numerous factors <strong>in</strong>to account: the<br />

location of customers, employees’<br />

places of residence, the customersales<br />

force network as a whole, the<br />

division of various sales territories<br />

<strong>in</strong>to overarch <strong>in</strong>g sales regions, etc.”<br />

What approach was taken to achieve<br />

these goals – what were the most<br />

important phases? Were there region al<br />

differences that had to be taken <strong>in</strong>to<br />

account?<br />

“First we used <strong>RegioGraph</strong>* to visualize<br />

the exist<strong>in</strong>g sales structure. We<br />

then def<strong>in</strong>ed relevant factors for the<br />

planned restructur<strong>in</strong>g and used the<br />

software to automatically generate a<br />

restructur<strong>in</strong>g suggestion. Next we discussed<br />

the restructur<strong>in</strong>g model with<br />

our sales force, tak<strong>in</strong>g their expertise<br />

and experience <strong>in</strong>to account. Then Mr.<br />

Büttcher used <strong>RegioGraph</strong>* to manually<br />

adapt the proposed restructur<strong>in</strong>g<br />

to our company’s precise specifications.<br />

The results were then distributed<br />

to all employees <strong>in</strong> the form of<br />

maps and reports.”<br />

Please tell us a bit about the implementation<br />

of the restructur<strong>in</strong>g – is it<br />

already completed?<br />

“Yes, the new structure was implemented<br />

very quickly and was entirely successful.<br />

Th<strong>in</strong>gs have cont<strong>in</strong>ued to develop <strong>in</strong> a<br />

positive direction ever s<strong>in</strong>ce.”<br />

To what extent has geomarket<strong>in</strong>g contributed<br />

to L’Oréal/Vichy’s success? What<br />

is your evaluation of <strong>RegioGraph</strong>*?<br />

“<strong>RegioGraph</strong>* is an immensely helpful<br />

tool for sales territory plann<strong>in</strong>g<br />

due to, among other th<strong>in</strong>gs, its speed<br />

and flexibility. <strong>RegioGraph</strong>* allows us<br />

to specify our company-specific criteria<br />

and use these as guid<strong>in</strong>g parameters<br />

for any restructur<strong>in</strong>gs. Us<strong>in</strong>g this<br />

<strong>in</strong>formation, <strong>RegioGraph</strong>* can then<br />

generate the optimal solution. We also<br />

really value the feature that allows us<br />

to manually make changes and immediately<br />

have them taken <strong>in</strong>to account<br />

and visualized. I’m also very enthusiastic<br />

about how attractive and easy-tounderstand<br />

the generated results are,<br />

despite the complexity of the theme.”<br />

Many thanks for the <strong>in</strong>terview and<br />

best wishes for cont<strong>in</strong>ued success!<br />

Before optimization:<br />

<strong>RegioGraph</strong>*<br />

reveals many overlaps<br />

<strong>in</strong> customer<br />

representation.<br />

Tailored for success: Territory<br />

plann<strong>in</strong>g <strong>in</strong> the textile <strong>in</strong>dustry<br />

While some criteria for optimiz<strong>in</strong>g territory structure can vary from<br />

branch to branch, certa<strong>in</strong> fundamental pr<strong>in</strong>ciples hold across the board.<br />

<strong>RegioGraph</strong>* provides comprehensive support <strong>in</strong> this regard, as Anne<br />

Schroeder shows <strong>in</strong> her university dissertation<br />

The motivat<strong>in</strong>g reason beh<strong>in</strong>d she<br />

exam<strong>in</strong>ed textile company’s need for<br />

territory optimization was the retirement<br />

of several sales representatives.<br />

Anne Schroeder, a bus<strong>in</strong>ess student at<br />

the University of Cooperative Education<br />

<strong>in</strong> Stuttgart, chose to focus on this<br />

restructur<strong>in</strong>g <strong>in</strong> her dissertation, for<br />

which she found GfK GeoMarket<strong>in</strong>g’s<br />

territory plann<strong>in</strong>g software, Regio-<br />

Graph Plann<strong>in</strong>g*, <strong>in</strong>valuable.<br />

“As part of my thesis, it was necessary<br />

to shed more light on the concept of<br />

Sales territory plann<strong>in</strong>g and optimization<br />

sales territory plann<strong>in</strong>g,” says Anne<br />

Schroeder. “With reference to the exist<strong>in</strong>g<br />

sales territory structure, my goal<br />

was to devise a restructur<strong>in</strong>g plan that<br />

took <strong>in</strong>to the account the various needs<br />

and characteristics of the company.<br />

Work<strong>in</strong>g together with the textile company<br />

provided me with a practical start<strong>in</strong>g<br />

po<strong>in</strong>t and a specific aim to explore.<br />

<strong>RegioGraph</strong>*’s <strong>practice</strong>-oriented design<br />

was <strong>in</strong>strumental to the successful<br />

completion of the project.“<br />

The <strong>in</strong>itial focus of the thesis was an<br />

analysis of the exist<strong>in</strong>g sales territory<br />

structure.<br />

“Theoretically, an optimized analysis of<br />

a company’s sales, territory and market<br />

data plays a decisive role <strong>in</strong> its chances<br />

of success. My research confirmed that<br />

this holds true for the textile company,<br />

demonstrat<strong>in</strong>g as well that much of<br />

the aforementioned data varies significantly<br />

accord<strong>in</strong>g to location. Territory<br />

plann<strong>in</strong>g software such as <strong>RegioGraph</strong>*<br />

is <strong>in</strong>dispensable <strong>in</strong> prepar<strong>in</strong>g a regionspecific<br />

market<strong>in</strong>g analysis, particularly<br />

<strong>in</strong> the case of a company with a<br />

sales department.“<br />

The task was clear: optimize the sales<br />

territories by adapt<strong>in</strong>g them to the parameters<br />

of the regions <strong>in</strong> question, such<br />

as the number of actual customers and<br />

potential customers, past sales figures,<br />

concentration of customers, sales and<br />

market<strong>in</strong>g potential and the location of<br />

sales teams and customers.<br />

9


<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

Implement<strong>in</strong>g the project with<br />

<strong>RegioGraph</strong> Plann<strong>in</strong>g*,<br />

Part One – The Analysis:<br />

With the help of GfK GeoMarket<strong>in</strong>g’s<br />

5-digit postal code map, the company’s<br />

customer data could be visualized and<br />

analyzed. This made it possible to identify<br />

where the sales representatives<br />

lived and operated, <strong>in</strong> addition to the<br />

routes they traveled to and from customer<br />

locations.<br />

The distribution of current and potential<br />

customers with<strong>in</strong> the German sales<br />

regions also became clear, as did the<br />

distribution of customers accord<strong>in</strong>g to<br />

size-based categories. This visualization<br />

facilitated the identification of especially<br />

strong sales territories, as well as<br />

several aspects of company operations<br />

that could be improved, <strong>in</strong>clud<strong>in</strong>g,<br />

most critically, overlaps <strong>in</strong> the driv<strong>in</strong>g<br />

routes of the sales representatives.<br />

Implement<strong>in</strong>g the project with<br />

<strong>RegioGraph</strong> Plann<strong>in</strong>g*,<br />

Part Two – New Plann<strong>in</strong>g:<br />

The def<strong>in</strong>ed goal for the subsequent<br />

restructur<strong>in</strong>g was as follows: A clear<br />

structure should be created allow<strong>in</strong>g<br />

the best customer service possible for<br />

the lowest possible cost.<br />

The 5-digit postal code areas of Germany<br />

were used as a start<strong>in</strong>g po<strong>in</strong>t<br />

for optimiz<strong>in</strong>g the service areas. The<br />

demarcation of postal code areas was<br />

departed from only <strong>in</strong> those <strong>in</strong>stances<br />

<strong>in</strong> which not do<strong>in</strong>g seemed disadvantageous<br />

to the bus<strong>in</strong>ess. It was important<br />

to guarantee that exist<strong>in</strong>g customer<br />

relations would not suffer from any<br />

effects of the restructur<strong>in</strong>g. The aim<br />

was to ensure that the new structure<br />

resulted <strong>in</strong> medium- to long-term cont<strong>in</strong>uity<br />

with regard to customer contact<br />

partners. Care was also taken to create<br />

sales territories whose size and structure<br />

permitted the full utilization of the<br />

company’s exist<strong>in</strong>g sales staff. Regional<br />

cultural and l<strong>in</strong>guistic variations were<br />

also taken <strong>in</strong>to account. Additionally,<br />

the draft<strong>in</strong>g of sales territory boundaries<br />

considered the locations of the<br />

sales staff’s homes <strong>in</strong> order to avoid<br />

long drives and overnight stays. F<strong>in</strong>ally,<br />

attention was given to the relative skills<br />

and abilities of the sales staff.<br />

“Only by us<strong>in</strong>g the territory plann<strong>in</strong>g<br />

software <strong>RegioGraph</strong>* was it<br />

possible for me to perform this k<strong>in</strong>d<br />

of analysis and territory plann<strong>in</strong>g,”<br />

Schroeder expla<strong>in</strong>ed. “The geographic<br />

relationships connect<strong>in</strong>g addresses,<br />

cities and sales territories were illum<strong>in</strong>ated<br />

through the visualization of the<br />

data. As a result, strengths and weaknesses<br />

could be identified more easily,<br />

enabl<strong>in</strong>g the creation of a more streaml<strong>in</strong>ed<br />

bus<strong>in</strong>ess structure.”<br />

“The software also allowed me to present<br />

my project results to my thesis<br />

supervisor at my university <strong>in</strong> Stuttgart<br />

<strong>in</strong> a very conv<strong>in</strong>c<strong>in</strong>g fashion. Regio-<br />

Graph* was thus a key factor <strong>in</strong> the<br />

success of the territory optimization<br />

and my academic endeavors.”<br />

The textile <strong>in</strong>dustry has been <strong>in</strong> cont<strong>in</strong>ual flux for<br />

more than 30 years. The textile <strong>in</strong>dustry is a “nomad”<br />

<strong>in</strong> the process<strong>in</strong>g and production sector. Due to the<br />

high <strong>in</strong>tensity of labor resources <strong>in</strong> the sew<strong>in</strong>g sector,<br />

process<strong>in</strong>g and production sites are frequently chosen<br />

accord<strong>in</strong>g to the level of wages offered <strong>in</strong> the respective<br />

regions. Many companies have outsourced much<br />

of their labor from Western Europe to Eastern Europe,<br />

as well as to Asia <strong>in</strong> a persistent effort to lower wage<br />

costs and raise profit marg<strong>in</strong>s. Develop<strong>in</strong>g new markets<br />

<strong>in</strong> these regions is regarded as equal <strong>in</strong> importance<br />

to the establish<strong>in</strong>g of sales staff closer to home.<br />

In many cases, the executive and adm<strong>in</strong>istrative headquarters<br />

for these companies rema<strong>in</strong> <strong>in</strong> <strong>in</strong>dustrialized<br />

countries such as Germany.<br />

Further <strong>in</strong>formation on the thesis:<br />

Anne Schroeder, Diplom Betriebswirt<strong>in</strong> (BA)<br />

schroederanne@gmx.de<br />

Advertis<strong>in</strong>g plann<strong>in</strong>g with<br />

<strong>RegioGraph</strong> and GfK Demographics<br />

DBW Werbeagentur GmbH is an agency that provides support for market<strong>in</strong>g,<br />

merchandis<strong>in</strong>g and advertis<strong>in</strong>g. In the household advertis<strong>in</strong>g sector,<br />

DBW offers a comprehensive spectrum of services along with seamless<br />

transparency <strong>in</strong> all plann<strong>in</strong>g phases. Project coord<strong>in</strong>ator Damir Begovic<br />

relies on <strong>RegioGraph</strong> for the successful completion of these operations.<br />

DBW provides household advertis<strong>in</strong>g<br />

services <strong>in</strong> a modern, streaml<strong>in</strong>ed<br />

manner. DBW's cont<strong>in</strong>ually grow<strong>in</strong>g<br />

operations now encompass a yearly<br />

production volume of more than<br />

100 million advertis<strong>in</strong>g materials.<br />

The company coord<strong>in</strong>ates the sale of<br />

advertis<strong>in</strong>g materials, prospectuses,<br />

catalogs, magaz<strong>in</strong>es and product<br />

samples <strong>in</strong> the German federal state of<br />

North Rh<strong>in</strong>e-Westphalia.<br />

The company's customers also <strong>in</strong>clude<br />

grocery stores, car dealerships as well<br />

as <strong>in</strong>surance companies and banks.<br />

Us<strong>in</strong>g the geomarket<strong>in</strong>g software<br />

<strong>RegioGraph</strong> and the GfK Demographics<br />

dataset, DBW provides these companies<br />

with added value through the<br />

efficient plann<strong>in</strong>g and implementation<br />

of flyer distribution campaigns.<br />

Example: Plann<strong>in</strong>g a media campaign<br />

for a grocery story retailer<br />

The management division of a grocery<br />

retailer want to advertise <strong>in</strong> the vic<strong>in</strong>ity<br />

of a specific branch location. "The first<br />

step <strong>in</strong>volved management shad<strong>in</strong>g <strong>in</strong><br />

the catchment area of its branch location<br />

on a paper map," expla<strong>in</strong>s project<br />

coord<strong>in</strong>ator Damir Begovic. "Management<br />

then wanted to know how many<br />

households existed <strong>in</strong> this catchment<br />

area <strong>in</strong> order to determ<strong>in</strong>e the number<br />

of flyers that should be pr<strong>in</strong>ted. Often<br />

only <strong>in</strong>dividual city sections or citycenter<br />

postcodes are named as ideal<br />

distribution areas for the flyers."<br />

DBW proceeds as follows:<br />

The first step <strong>in</strong>volves import<strong>in</strong>g and<br />

visualiz<strong>in</strong>g customer locations on a<br />

digital map us<strong>in</strong>g the geomarket<strong>in</strong>g<br />

software <strong>RegioGraph</strong> Plann<strong>in</strong>g. The<br />

subsequent plann<strong>in</strong>g steps are carried<br />

out on the basis of the software's <strong>in</strong>tegrated<br />

digital country and street maps<br />

as well as the data on potential such<br />

as <strong>in</strong>habitant and household figures.<br />

In addition to GfK Purchas<strong>in</strong>g Power<br />

figures that reveal the disposable net<br />

<strong>in</strong>come of the population of a given<br />

region (postcode, municipality or<br />

urban/rural district), DBW uses further<br />

GfK market and potential data<br />

to precisely measure the concentration<br />

of its customers <strong>in</strong>tended target<br />

groups. The GfK Demographics<br />

dataset provides data at the level of<br />

street segments, reveal<strong>in</strong>g the distribution<br />

of household types (family<br />

or s<strong>in</strong>gle), age groups and <strong>in</strong>come<br />

brackets (from low-earners to top-<br />

Market<strong>in</strong>g<br />

earners). This enables Damir Begovic<br />

to view not only regions and streets <strong>in</strong><br />

the software, but also the target group<br />

distribution. Areas with an aboveaverage<br />

concentration of the desired<br />

target group can be color-coded <strong>in</strong><br />

<strong>RegioGraph</strong> for easier recognition. A<br />

heat map effect can be applied to the<br />

map that makes it possible to quickly<br />

view detailed <strong>in</strong>formation on the target<br />

group concentration on a region<br />

by region basis.<br />

Us<strong>in</strong>g <strong>RegioGraph</strong> to plan flyer<br />

distribution areas for a grocery<br />

retailer <strong>in</strong> Bochum, Germany.<br />

11


Automobile<br />

dealers also rely<br />

on the regional<br />

target group<br />

analyses for their<br />

market<strong>in</strong>g.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

In the next step, Begovic uses Regio-<br />

Graph to generate a catchment area<br />

around his client's location that<br />

encompasses a maximum of 10,000<br />

households – the number that corresponds<br />

to the target pr<strong>in</strong>t run for<br />

the flyer distribution. The software<br />

then automatically recommends the<br />

ideal regions and streets <strong>in</strong> which<br />

the target group share (1-2 family<br />

homes) is high. The relevant street<br />

areas can be visualized with Regio-<br />

Graph and exported <strong>in</strong> the form of a<br />

street directory, complete with house<br />

number ranges. The precise number<br />

of required flyers can then be determ<strong>in</strong>ed<br />

for the given catchment area<br />

and selected target group.<br />

Should DBW's customers request<br />

it, the f<strong>in</strong>al step <strong>in</strong>volves plann<strong>in</strong>g<br />

the actual distribution of the flyers.<br />

Damir Begovic equitably divides the<br />

catchment area conta<strong>in</strong><strong>in</strong>g 10,000<br />

households among the flyer distributors:<br />

At the press of a button, Regio-<br />

Graph creates five distributor regions<br />

that have been automatically optimized<br />

accord<strong>in</strong>g to workload and geographic<br />

unity <strong>in</strong> order to facilitate as<br />

efficient a distribution of the flyers as<br />

possible. F<strong>in</strong>ally, Begovic exports the<br />

street lists for each distributor region<br />

<strong>in</strong>to an Excel file and sends it to the<br />

distributors along with the requisite<br />

number of fliers.<br />

Begovic is happy about be<strong>in</strong>g able<br />

to offer his customers this level of<br />

customer service thanks to his use<br />

<strong>RegioGraph</strong>: "We're able to help our<br />

customers make optimal use of their<br />

budget thanks to geomarket<strong>in</strong>g and<br />

the geographic analysis and determ<strong>in</strong>ation<br />

of target group potential.<br />

The software's speed and transparent<br />

results save our agency significant<br />

time and money, which generates<br />

benefits we are able to pass on to<br />

our customers. I'm truly enthusiastic<br />

about <strong>RegioGraph</strong>'s ability to carry<br />

out precision geographic analyses and<br />

plann<strong>in</strong>g. I simply cannot imag<strong>in</strong>e our<br />

daily operations without <strong>RegioGraph</strong><br />

and the associated market data."<br />

Additional advertis<strong>in</strong>g plann<strong>in</strong>g options<br />

with <strong>RegioGraph</strong> and GfK market data<br />

The identified target regions with a high target<br />

group potential can be color-coded us<strong>in</strong>g any<br />

of the almost 100 analysis and display options.<br />

These options offer numerous additional f<strong>in</strong>etun<strong>in</strong>g<br />

possibilities – for example, you can further<br />

differentiate the target group potential of a given<br />

region by categoriz<strong>in</strong>g and display<strong>in</strong>g it as "average",<br />

"high" or "very high". This allows you to<br />

improve the response rate for your market<strong>in</strong>g<br />

campaigns by distribut<strong>in</strong>g material only <strong>in</strong> those<br />

areas that fall <strong>in</strong>to the "very high" target group<br />

potential category.<br />

This is an excellent strategy, because only prospective<br />

customers with a high level of <strong>in</strong>terest will<br />

receive the company mail<strong>in</strong>gs. This saves resourc-<br />

es and <strong>in</strong>creases the likelihood of a favorable<br />

response. You can also use <strong>RegioGraph</strong> to gauge<br />

the success of an advertis<strong>in</strong>g campaign by calculat<strong>in</strong>g<br />

the regional response rate. This is done<br />

by compar<strong>in</strong>g the results of po<strong>in</strong>t-of-sale surveys<br />

with the target group potential. Companies can<br />

use the results of these analyses to further ref<strong>in</strong>e<br />

their target group def<strong>in</strong>ition, result<strong>in</strong>g <strong>in</strong> even<br />

better response rates <strong>in</strong> the future.<br />

Solar technology company ILIOTEC:<br />

Bright prospects with <strong>RegioGraph</strong><br />

The solar technology pioneer based <strong>in</strong> Regensburg, Germany, has boosted<br />

its sales success by geomarket<strong>in</strong>g with <strong>RegioGraph</strong>. An <strong>in</strong>terview<br />

with Sonja Vogel, who works with <strong>RegioGraph</strong> <strong>in</strong> ILIOTEC's strategic<br />

market<strong>in</strong>g division.<br />

What is ILIOTEC's status at the<br />

moment? What are you particularly<br />

proud of?<br />

ILIOTEC is one of Germany's first<br />

TÜV-certified solar technology companies<br />

and is a market leader <strong>in</strong> the<br />

provision of comprehensive solar<br />

technology solutions <strong>in</strong>clud<strong>in</strong>g <strong>in</strong>stallation,<br />

ma<strong>in</strong>tenance and <strong>in</strong>surance.<br />

Founded <strong>in</strong> 1998, the company now<br />

has 220 employees and 7,000 customers.<br />

We're particularly proud of the<br />

recognition we've received, <strong>in</strong>clud<strong>in</strong>g<br />

"Baveria's highest growth company"<br />

and the "Grand Prize" award by the<br />

Initiative Mittelstand.<br />

Exterior of ILIOTEC‘s ma<strong>in</strong> office<br />

How long have you been us<strong>in</strong>g<br />

<strong>RegioGraph</strong> and for which tasks?<br />

<strong>RegioGraph</strong> has been provid<strong>in</strong>g<br />

support for our strategic market<strong>in</strong>g<br />

division for about a year now. We<br />

use <strong>RegioGraph</strong> to evaluate our five<br />

bus<strong>in</strong>ess locations, plan the <strong>in</strong>cor-<br />

poration and work area of new sales<br />

representatives and restructure our<br />

sales territories. We create sales territory<br />

boundaries and representative<br />

assignments on the basis of purchas<strong>in</strong>g<br />

power and household figures.<br />

<strong>RegioGraph</strong> also helps us fairly<br />

divide advertis<strong>in</strong>g costs among our<br />

locations: By geocod<strong>in</strong>g the locations<br />

of customer <strong>in</strong>quiries follow<strong>in</strong>g<br />

an advertis<strong>in</strong>g campaign, we can<br />

immediately determ<strong>in</strong>e the locations<br />

that especially profited from distributed<br />

brochures.<br />

Who are your target groups?<br />

Our target groups range from end<br />

consumers and farmers with private<br />

<strong>in</strong>stallations to companies and public<br />

authorities. By the middle of this year,<br />

we plan to <strong>in</strong>corporate additional GfK<br />

market datasets to help us precisely<br />

locate our various target groups us<strong>in</strong>g<br />

<strong>RegioGraph</strong>. The purchas<strong>in</strong>g power<br />

data <strong>in</strong>cluded with <strong>RegioGraph</strong> conv<strong>in</strong>ced<br />

us of the value of mak<strong>in</strong>g decisions<br />

based on objective <strong>in</strong>formation<br />

rather than best guesses!<br />

Which challenges did <strong>RegioGraph</strong><br />

help you solve?<br />

We've profited most from the software's<br />

ability to quickly and clearly illustrate<br />

our sales territories. <strong>RegioGraph</strong> has<br />

also played an important role <strong>in</strong> provid<strong>in</strong>g<br />

support and clarification for staff<br />

discussions as well as a measur<strong>in</strong>g tool<br />

for the efficiency of sales force members.<br />

We also use <strong>RegioGraph</strong> to evalu-<br />

Market<strong>in</strong>g<br />

ate our market<strong>in</strong>g actions, such as<br />

the places of residence of visitors to<br />

our <strong>in</strong>-house trade fairs. This data is<br />

already recorded <strong>in</strong> our CRM system,<br />

so all I have to do is import it <strong>in</strong>to<br />

<strong>RegioGraph</strong>. Insightful map analyses<br />

can then be produced <strong>in</strong> a very short<br />

span of time.<br />

What's your favorite<br />

program function?<br />

I most enjoy generat<strong>in</strong>g new sales<br />

territories, such as the one recently<br />

required for the construction of<br />

our new site <strong>in</strong> Augsburg, Germany.<br />

<strong>RegioGraph</strong> makes it possible to fairly<br />

distribute and assign postcodes to our<br />

sales representatives: We can ensure<br />

that all created territories have equal<br />

chances of success by us<strong>in</strong>g Regio-<br />

Graph to optimize them accord<strong>in</strong>g to<br />

purchas<strong>in</strong>g power <strong>in</strong>dex per <strong>in</strong>habitant,<br />

total purchas<strong>in</strong>g power <strong>in</strong> millions<br />

of euros or households with a net<br />

monthly <strong>in</strong>come greater than €2,000.<br />

We can then carry out more targeted<br />

market<strong>in</strong>g campaigns on the basis of<br />

this <strong>in</strong>formation. I'm always amazed<br />

at how <strong>RegioGraph</strong> can generate<br />

tremendously valuable results with<br />

a m<strong>in</strong>imum <strong>in</strong>vestment of time and<br />

energy. Also, I genu<strong>in</strong>ely enjoy work<strong>in</strong>g<br />

with the software!<br />

Interviewee:<br />

Sonja Vogel, Iliotec, Market<strong>in</strong>g<br />

sonja.vogel@iliotec.de<br />

13


14<br />

Location plann<strong>in</strong>g and optimization<br />

Streaml<strong>in</strong><strong>in</strong>g a physicians’ <strong>in</strong>surance<br />

consult<strong>in</strong>g network with <strong>RegioGraph</strong>*<br />

The Association of F<strong>in</strong>ancial Consultants for German Physicians (Deutsche<br />

Ärzte F<strong>in</strong>anz) has been us<strong>in</strong>g <strong>RegioGraph</strong> s<strong>in</strong>ce 2002 and <strong>RegioGraph</strong>*<br />

s<strong>in</strong>ce 2005 for the visualization of company data, <strong>in</strong> addition to the plann<strong>in</strong>g<br />

and further development of service structures.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

The Association of F<strong>in</strong>ancial Consultants<br />

for German Physicians (AFCGP)<br />

is one of the lead<strong>in</strong>g f<strong>in</strong>ancial consultancies<br />

<strong>in</strong> the area of established medical<br />

professions and providers. The<br />

association’s specialty is offer<strong>in</strong>g advice<br />

and deliver<strong>in</strong>g <strong>in</strong>surance packages that<br />

protect physicians (<strong>in</strong>clud<strong>in</strong>g dentists)<br />

from personal and work-related risks.<br />

The AFCGP is part of the AXA Group,<br />

one of the largest <strong>in</strong>surance and f<strong>in</strong>ancial<br />

services bodies <strong>in</strong> Germany, with<br />

approximately 340 agencies as of the<br />

end of 2007. In 2003, we developed<br />

a so-called “scor<strong>in</strong>g model” <strong>in</strong> order<br />

to measure and br<strong>in</strong>g clarity to the<br />

level of potential <strong>in</strong> a given region.<br />

The scor<strong>in</strong>g model takes <strong>in</strong>to account<br />

not only data such as the number of<br />

target group members (employed and<br />

resident doctors, dentists and graduates<br />

<strong>in</strong> the fields of human medic<strong>in</strong>e<br />

and dentistry), but also <strong>in</strong>ventory data<br />

(e.g., number of customers per health<br />

care provider). A notable advantage<br />

of employ<strong>in</strong>g this benchmark is that<br />

it allows us to assign new health <strong>in</strong>surance<br />

agents a larger number of new<br />

customers than to exist<strong>in</strong>g agents,<br />

who already have their hands full with<br />

a significant number of clients.<br />

For the further development and<br />

plann<strong>in</strong>g of the agents’ organizations,<br />

we formulated scenarios aligned with<br />

the longstand<strong>in</strong>g bus<strong>in</strong>ess plans of the<br />

sales division – e.g., “500 agents by<br />

2015”. We use <strong>RegioGraph</strong>* <strong>in</strong> conjunction<br />

with this scor<strong>in</strong>g model to<br />

plan new agency locations nationwide<br />

and provide goals for the further<br />

development of exist<strong>in</strong>g agents. Our<br />

ongo<strong>in</strong>g aim is to secure the susta<strong>in</strong>ed<br />

and balanced growth of our agents’<br />

organizations <strong>in</strong> their target group<br />

market.<br />

For the f<strong>in</strong>e-tun<strong>in</strong>g of specific regions,<br />

we use <strong>RegioGraph</strong>* to visualize the<br />

locations of consultants – e.g., with<br />

symbols scaled accord<strong>in</strong>g to turnover.<br />

*New product name: “DISTRICT” now called “<strong>RegioGraph</strong> Plann<strong>in</strong>g” (page 2)<br />

Unlike <strong>in</strong> the case of organizations<br />

with permanently employed agents,<br />

our freelance agents will not accept<br />

rigid sales territory boundaries. This<br />

is because potential customer agglomerations<br />

tend to overlap, someth<strong>in</strong>g<br />

that is particularly the case <strong>in</strong> urban<br />

areas (see illustration).<br />

Service territories are very important<br />

to the AFCGP: these areas are<br />

the basis of allocat<strong>in</strong>g customer queries<br />

with<strong>in</strong> a given region to the local<br />

agents. Also, our headquarters plan<br />

regular customer visits based on these<br />

def<strong>in</strong>ed service territories. And f<strong>in</strong>ally,<br />

<strong>in</strong>ternet-based searches for consultants<br />

also draw on the exist<strong>in</strong>g service<br />

territory structure.<br />

Our assessment of of five years of<br />

potential-oriented location-plann<strong>in</strong>g<br />

with <strong>RegioGraph</strong>*<br />

The visualization of locations and service<br />

areas with <strong>RegioGraph</strong>* has contributed<br />

significantly to achiev<strong>in</strong>g objectivity<br />

and acceptance <strong>in</strong> the location assessment<br />

and development process. Equally<br />

important <strong>in</strong> terms of transparency and<br />

acceptance has been the option to plan<br />

and harmonize the scor<strong>in</strong>g models and<br />

plann<strong>in</strong>g pr<strong>in</strong>ciples with the expressed<br />

aims of executive sales managers. Service<br />

territory plann<strong>in</strong>g is not a one-time<br />

affair, but rather an ongo<strong>in</strong>g process.<br />

The procur<strong>in</strong>g of up-to-date market and<br />

company data as well as the ongo<strong>in</strong>g<br />

plann<strong>in</strong>g and development phases<br />

require significant time and effort.<br />

GfK market data<br />

The best results are achieved when<br />

service territories and locations can<br />

be visualized directly on the computer<br />

screen and then f<strong>in</strong>e-tuned <strong>in</strong> dialogue<br />

with the responsible sales managers<br />

on an ad-hoc basis.<br />

In addition to its <strong>in</strong>valuable role <strong>in</strong><br />

the above described processes, Regio-<br />

Graph* has also proven <strong>in</strong>dispensible<br />

<strong>in</strong> the plann<strong>in</strong>g of overarch<strong>in</strong>g service<br />

structures for the company leadership<br />

and specialized consultants.<br />

Author: Detlef Jahnke<br />

Director of Development and<br />

Cus tomer Management<br />

detlef.jahnke@aerzte-f<strong>in</strong>anz.de<br />

“GfK data allows me to locate demand for my<br />

product l<strong>in</strong>e. I can then target the regions with the<br />

highest potential.”<br />

GfK GeoMarket<strong>in</strong>g<br />

Thomas Ingert, Head of Sales<br />

Realize your full turnover potential with GfK data!<br />

Analyze your market position and the purchas<strong>in</strong>g power for your products<br />

Plan and optimize sales territories and market<strong>in</strong>g actions<br />

Achieve greater efficiency, transparency and boost your turnover!<br />

Additional <strong>in</strong>formation can be found at www.gfk-geomarket<strong>in</strong>g.com/marketdata.


16 Location plann<strong>in</strong>g and optimization<br />

Optimiz<strong>in</strong>g car dealership locations<br />

based on potential levels<br />

A mid-sized car dealership ordered a feasibility study on the turnover<br />

potential of exist<strong>in</strong>g and potential locations. GfK GeoMarket<strong>in</strong>g`s analyses<br />

and scenarios provided a strategic roadmap for an important bus<strong>in</strong>ess<br />

decision of the customer.<br />

In order to strategically position their<br />

sales centers, the automotive <strong>in</strong>dustry<br />

prepares five-year plans that make<br />

concrete recommendations regard<strong>in</strong>g<br />

local dealership locations and <strong>practice</strong>s.<br />

Our customer, the manager of a<br />

sports car dealership, received a central<br />

directive aimed at improv<strong>in</strong>g the<br />

market share of his location. He was<br />

advised by central management to<br />

relocate the current dealership location<br />

and establish a second <strong>in</strong> a more promis<strong>in</strong>g<br />

area. However, the manager’s<br />

bank wanted more assurances than<br />

those provided by the strategic plan<br />

generated by the company headquarters<br />

before it would agree to f<strong>in</strong>ance<br />

the second location. The manager therefore<br />

decided to arrange for an analysis<br />

of the economic susta<strong>in</strong>ability of<br />

the proposal. He wanted an objective<br />

assessment of how much sales will<br />

<strong>in</strong>crease with a second location.<br />

This is the scenario with which GfK<br />

GeoMarket<strong>in</strong>g was presented. GfK<br />

GeoMarket<strong>in</strong>g’s task was to demonstrate<br />

through detailed analyses of the<br />

relevant criteria the overall viability of<br />

the new location proposal. The goal of<br />

the study was to establish the maximum<br />

possible turnover potential for<br />

new cars result<strong>in</strong>g from an additional<br />

car dealership location and the associated<br />

greater market coverage.<br />

In order to illustrate the turnover<br />

density by region and the correspon-<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

d<strong>in</strong>g customer orig<strong>in</strong>s, the car sales<br />

reported by the German Federal<br />

Motor Transport Authority and their<br />

correspond<strong>in</strong>g postcodes were compared<br />

aga<strong>in</strong>st the turnover data of the<br />

car dealership. This led to some <strong>in</strong>itial<br />

<strong>in</strong>sights. Next, <strong>in</strong> order to determ<strong>in</strong>e<br />

the extent to which the car dealership<br />

was tapp<strong>in</strong>g <strong>in</strong>to the available potential<br />

of the region, the sales numbers<br />

were compared with the total number<br />

of new cars on the market. This made<br />

it possible to visually identify the core<br />

sales region and, more importantly,<br />

the postcode <strong>RegioGraph</strong>*s <strong>in</strong> which<br />

elevated numbers of new cars had<br />

entered the market despite no <strong>in</strong>crease<br />

<strong>in</strong> purchases from the car dealership<br />

under study.<br />

The next step was to establish the<br />

extent to which car dealerships outside<br />

of the core sales area were affect<strong>in</strong>g<br />

sales with<strong>in</strong> the sales area. Us<strong>in</strong>g<br />

its <strong>in</strong>-house sales territory plann<strong>in</strong>g<br />

software application <strong>RegioGraph</strong>*,<br />

GfK GeoMarket<strong>in</strong>g then analyzed the<br />

sales reach of neighbor<strong>in</strong>g car dealerships,<br />

reveal<strong>in</strong>g areas of overlap with<br />

regard to the boundaries of the sales<br />

area under study. Us<strong>in</strong>g drive-time<br />

analyses of the various postcode areas<br />

under review, GfK GeoMarket<strong>in</strong>g<br />

determ<strong>in</strong>ed that the residents of some<br />

regions of the sales area could more<br />

quickly and <strong>in</strong>expensively access competitor<br />

car dealerships. Additionally,<br />

a GfK survey revealed that loyalty to<br />

local vendors plays an important role<br />

<strong>in</strong> consumers’ choices and that the<br />

purchase of sports cars over the Internet<br />

is a grow<strong>in</strong>g phenomenon.<br />

The next step was to establish the<br />

potential for sports car purchases <strong>in</strong><br />

the region <strong>in</strong> question and the various<br />

factors affect<strong>in</strong>g decisions to<br />

buy. In addition to locat<strong>in</strong>g particularly<br />

affluent households, postcode<br />

<strong>RegioGraph</strong>*s with a high number of<br />

luxury-class automobiles were identified<br />

and illustrated on a map of the<br />

sales region. With the help of Regio-<br />

Graph*, it was possible to then reveal<br />

the precise postcode areas <strong>in</strong> which a<br />

high number of potential sports car<br />

buyers resided.<br />

The often-used market<strong>in</strong>g tool of the<br />

portfolio analysis was then employed<br />

to illustrate the postcode areas with<br />

the highest untapped turnover potential.<br />

A two-dimensional model was<br />

generated <strong>in</strong> order to compare the<br />

turnover density and turnover potential<br />

– i.e., the so-called target group<br />

<strong>in</strong>dex – and reveal the current market<br />

situation.<br />

A concrete identification of the potential<br />

turnover level could not be determ<strong>in</strong>ed<br />

with the portfolio analysis<br />

alone. Consequently, a technique of<br />

analyz<strong>in</strong>g turnover potential based<br />

on the methods underp<strong>in</strong>n<strong>in</strong>g a specialized<br />

regression analysis was developed.<br />

This approach identified the<br />

postcode areas with both high and<br />

low sales potential. The sales area was<br />

then split <strong>in</strong> order to make it possible<br />

to associate the correct turnover<br />

potential with each of the two sales<br />

locations. This division was carried<br />

out <strong>in</strong> a way that ensured that the<br />

sales area locations m<strong>in</strong>imized customer<br />

travel distance. Market penetration<br />

predictions were made for each<br />

location based on numerous factors,<br />

<strong>in</strong>clud<strong>in</strong>g customer loyalty to local<br />

bus<strong>in</strong>esses, the exist<strong>in</strong>g level of market<br />

penetration and anticipated future<br />

turnover <strong>in</strong>creases due to the forthcom<strong>in</strong>g<br />

<strong>in</strong>troduction of a new car<br />

model. The result<strong>in</strong>g annual projected<br />

turnover volume for each location was<br />

lower than that predicted by the central<br />

automotive headquarters, which<br />

called <strong>in</strong>to question the soundness of<br />

the proposal to open a new location<br />

and resulted <strong>in</strong> advis<strong>in</strong>g the client to<br />

re-exam<strong>in</strong>e the merits of the directive<br />

from central management.<br />

Thanks to the thorough analysis provided<br />

by GfK GeoMarket<strong>in</strong>g, the bank,<br />

central management and manager of<br />

the local car dealership were presented<br />

with an objective basis from which to<br />

make an <strong>in</strong>formed bus<strong>in</strong>ess decision.<br />

Author: Stefanie Torge<br />

Retail and public authority division<br />

Real Estate Consult<strong>in</strong>g<br />

GfK GeoMarket<strong>in</strong>g.<br />

s.torge@gfk-geomarket<strong>in</strong>g.com


18<br />

Controll<strong>in</strong>g<br />

Custom-tailored turnover plann<strong>in</strong>g<br />

for the door provider BAWO with<br />

<strong>RegioGraph</strong> and KapHoorn<br />

The door supplier BAWO has been unlock<strong>in</strong>g new possibilities through<br />

the implementation of <strong>RegioGraph</strong> <strong>in</strong> comb<strong>in</strong>ation with the ERP solution<br />

"eEvolution" and the software "KapHoorn". The GfK GeoMarket<strong>in</strong>g<br />

partner EXSO. is responsible for l<strong>in</strong>k<strong>in</strong>g these various software products<br />

and adapt<strong>in</strong>g them to BAWO's specific needs.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

"This is where we'll be send<strong>in</strong>g our next<br />

mail<strong>in</strong>gs," says W<strong>in</strong>fried Glaser, CEO<br />

of Germany-based BAWO Türelemente<br />

GmbH, as he po<strong>in</strong>ts to a newly pr<strong>in</strong>ted<br />

color map of a region between Passau<br />

and Hof. This area is more lightly<br />

shaded than others – an <strong>in</strong>dicator that<br />

BAWO has a below-average level of<br />

turnover <strong>in</strong> the region. "I'm confident<br />

that there is demand for our cottage<br />

doors <strong>in</strong> this area," says Glaser.<br />

As a major provider of wooden doorrelated<br />

products, BAWO has long<br />

been help<strong>in</strong>g home and apartment<br />

owners customize the <strong>in</strong>terior of their<br />

residences accord<strong>in</strong>g to their specific<br />

tastes. BAWO's flexibility and customer-oriented<br />

approach have made it<br />

very successful: In 2006, the company<br />

acquired a new, significantly larger<br />

build<strong>in</strong>g <strong>in</strong> the commercial district of<br />

Remagen, Germany. The lower floor<br />

conta<strong>in</strong>s an exhibition space <strong>in</strong> which<br />

EXSO. is currently work<strong>in</strong>g on a more seamless <strong>in</strong>tegration<br />

of <strong>RegioGraph</strong> with KapHoorn. The goal is to be able<br />

to generate a catalog of cartographic evaluations at the<br />

press of a button and then – as was the case with the<br />

Excel files produced with the KapHoorn software – automatically<br />

distribute this map catalog each month to relevant<br />

employees.<br />

BAWO's doors are on display. BAWO's<br />

high-quality products are regarded as<br />

successful comb<strong>in</strong>ations of traditional<br />

craftsmanship and modern production<br />

techniques.<br />

Inventory management enhancement<br />

with <strong>RegioGraph</strong><br />

In September 2008, BAWO decided<br />

to implement a comb<strong>in</strong>ation of<br />

<strong>RegioGraph</strong> and the report<strong>in</strong>g tool<br />

KapHoorn, produced by the Düsseldorf-based<br />

software provider EXSO.<br />

bus<strong>in</strong>ess solutions GmbH. The aim<br />

was to enhance the predictive capabilities<br />

of the <strong>in</strong>ventory management<br />

software eEvolution, which the company<br />

had been us<strong>in</strong>g for several years.<br />

For any commercial entity, it's essential<br />

to identify regional differences <strong>in</strong> its<br />

active markets. Thanks to this software<br />

solution, BAWO has discovered that<br />

preferences for specific door types vary<br />

significantly accord<strong>in</strong>g to region.<br />

As a first step, BAWO created a map<br />

analyz<strong>in</strong>g turnover accord<strong>in</strong>g to postcode<br />

areas (with each displayed area<br />

colorcoded accord<strong>in</strong>g to turnover<br />

volume). and one analyz<strong>in</strong>g customer<br />

types accord<strong>in</strong>g to the assigned sales<br />

representatives. The cartographic illustrations<br />

reveal not only regional turn-<br />

W<strong>in</strong>fried Glaser,<br />

CEO of BAWO GmbH<br />

Magaz<strong>in</strong>e<br />

over, but also regions <strong>in</strong> which unmet<br />

demand likely exists as well as regions<br />

that could benefit from more aggressive<br />

sales and advertis<strong>in</strong>g campaigns.<br />

The <strong>in</strong>sights ga<strong>in</strong>ed from <strong>RegioGraph</strong><br />

support not just BAWO, but also the<br />

various commercial entities to which<br />

it delivers its products. The knowledge<br />

provided by the <strong>RegioGraph</strong> analyses<br />

helps these bus<strong>in</strong>esses position<br />

BAWO's products more successfully<br />

among end consumers.<br />

Before: Wall map. – After:<br />

Cartographic reports distributed<br />

automatically by e-mail<br />

The results are generated <strong>in</strong> two<br />

steps: First, the values from the ERP<br />

solution eEvolution are created <strong>in</strong> an<br />

Excel spreadsheet. This is done via the<br />

report<strong>in</strong>g software KapHoorn, which<br />

can create values accord<strong>in</strong>g to postcode<br />

area, customer-representative<br />

assignments, customer group, product<br />

group, etc. The next step entails<br />

import<strong>in</strong>g the data <strong>in</strong>to <strong>RegioGraph</strong>.<br />

Thanks to the standardization of this<br />

process, these <strong>RegioGraph</strong> analyses<br />

can be produced each month <strong>in</strong> just a<br />

Magaz<strong>in</strong>e<br />

03 | 2009<br />

Magaz<strong>in</strong>e<br />

03 | 2009<br />

Free map<br />

Image depict<strong>in</strong>g Europe's retail<br />

climate and a map show<strong>in</strong>g<br />

Germany's POS turnover for<br />

women's cloth<strong>in</strong>g<br />

Practice-oriented edition<br />

Numerous user reports, <strong>practice</strong>-based<br />

examples and tips<br />

from the experts about us<strong>in</strong>g<br />

geomarket<strong>in</strong>g to succeed<br />

amidst the current crisis<br />

Retail climate forecast<br />

GfK GeoMarket<strong>in</strong>g reveals consumer trends<br />

<strong>in</strong> Europe<br />

03 | 2009<br />

Free map<br />

Image depict<strong>in</strong>g Europe's retail<br />

climate and a map show<strong>in</strong>g<br />

Germany's POS turnover for<br />

women's cloth<strong>in</strong>g<br />

Practice-oriented edition<br />

Numerous user reports, <strong>practice</strong>-based<br />

examples and tips<br />

from the experts about us<strong>in</strong>g<br />

geomarket<strong>in</strong>g to succeed<br />

amidst the current crisis<br />

Retail climate forecast<br />

GfK GeoMarket<strong>in</strong>g reveals consumer trends<br />

<strong>in</strong> Europe<br />

Retail climate forecast<br />

GfK GeoMarket<strong>in</strong>g reveals consumer trends<br />

<strong>in</strong> Europe<br />

Free map<br />

Image depict<strong>in</strong>g Europe's retail<br />

climate and a map show<strong>in</strong>g<br />

Germany's POS turnover for<br />

women's cloth<strong>in</strong>g<br />

Practice-oriented edition<br />

Numerous user reports, <strong>practice</strong>-based<br />

examples and tips<br />

from the experts about us<strong>in</strong>g<br />

geomarket<strong>in</strong>g to succeed<br />

amidst the current crisis<br />

few m<strong>in</strong>utes. Previously, BAWO used<br />

pr<strong>in</strong>ted maps to assign sales territories<br />

to sales representatives.<br />

Sales territories are transferred to<br />

<strong>RegioGraph</strong> and then further ref<strong>in</strong>ed.<br />

Map extracts of sales territories are<br />

automatically created. Diagrams<br />

depict<strong>in</strong>g turnover levels for specific<br />

products can then be added to the<br />

<strong>in</strong>dividual sales representative territories<br />

illustrated on the <strong>RegioGraph</strong><br />

maps – a feature BAWO plans to make<br />

use of <strong>in</strong> the future.<br />

Helmut Klöckner, BAWO's head of<br />

sales responsible for the implementation<br />

of the software, is enthusiastic<br />

about the solution: "The project was<br />

completed <strong>in</strong> a very short period of<br />

time and then successfully implement-<br />

ed. We were helped by the fact that<br />

EXSO. promptly delivered the most<br />

important data results along with<br />

some <strong>RegioGraph</strong> sample projects. In<br />

work<strong>in</strong>g with <strong>RegioGraph</strong> on a daily<br />

basis, we are becom<strong>in</strong>g aware of ever<br />

more analyses that we can easily carry<br />

out thanks to the user-friendl<strong>in</strong>ess<br />

Exhibition of BAWO doors.<br />

and flexibility of the <strong>RegioGraph</strong>-<br />

KapHoorn comb<strong>in</strong>ation."<br />

Author: Margarethe Chabrzyk<br />

Project leader<br />

EXSO. bus<strong>in</strong>ess solutions GmbH<br />

m.chabrzyk@exso.de<br />

Don´t miss any geomarket<strong>in</strong>g news!<br />

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GfK GeoMarket<strong>in</strong>g


20 Controll<strong>in</strong>g<br />

Success, meter-by-meter:<br />

Home improvement store supplier ERÜ<br />

uses <strong>RegioGraph</strong> for sales plann<strong>in</strong>g<br />

As a result of the<br />

uneven distribution<br />

of the new home<br />

improvement stores<br />

and a vary<strong>in</strong>g<br />

workload allocation<br />

among external<br />

sales force members,<br />

it was necessary<br />

to restructure the<br />

company‘s territories.<br />

NRW region<br />

Turnover share: 35.8 %<br />

Purchas<strong>in</strong>g power share: 24.7 %*<br />

Coast region<br />

Turnover share: 7.1 %<br />

Purchas<strong>in</strong>g power share: 16.0 %*<br />

Rh<strong>in</strong>e-Ma<strong>in</strong> region<br />

Turnover share: 15.3 %<br />

Purchas<strong>in</strong>g power share: 15.6 %*<br />

Southwest region<br />

Turnover share: 11.6 %<br />

Purchas<strong>in</strong>g power share: 8.8 %*<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

Ernst Rüsch GmbH (ERÜ) is a manufacturer of skirt<strong>in</strong>g boards, which it<br />

sells <strong>in</strong> home improvement stores. ERÜ has been us<strong>in</strong>g <strong>RegioGraph</strong> for<br />

years for sales controll<strong>in</strong>g and currently for the <strong>in</strong>tegration of new locations<br />

result<strong>in</strong>g from a merg<strong>in</strong>g of home improvement store cha<strong>in</strong>s.<br />

Companies that manage to get their<br />

products stocked by the large home<br />

improvement stores can celebrate a<br />

significant milestone <strong>in</strong> their efforts<br />

to acquire more customers. The midsized<br />

company ERÜ from the southern<br />

German town of Weil am Rhe<strong>in</strong> has<br />

achieved renown thanks to its patented<br />

skirt<strong>in</strong>g board fix<strong>in</strong>g system.<br />

It requires ongo<strong>in</strong>g customer care<br />

and market optimization <strong>in</strong> order to<br />

achieve, susta<strong>in</strong> and further enhance<br />

this position. In addition to pay<strong>in</strong>g<br />

close attention to consumer demand,<br />

it‘s essential to optimize the workflow<br />

at the company‘s various sales<br />

locations. This <strong>in</strong>volves prepar<strong>in</strong>g<br />

East region<br />

Turnover share: 14.1 %<br />

Purchas<strong>in</strong>g power share: 11.7 %*<br />

Bavaria region<br />

Turnover share: 11.2 %<br />

Purchas<strong>in</strong>g power share: 18.5 %*<br />

Berl<strong>in</strong> region<br />

Turnover share: 5.0 %<br />

Purchas<strong>in</strong>g power share: 4.6 %*<br />

Exist<strong>in</strong>g home improve-<br />

ment store locations<br />

New home improvement<br />

store locations<br />

External sales force regions<br />

*) Regional share of purchas<strong>in</strong>g<br />

power for <strong>in</strong>terior fitt<strong>in</strong>gs<br />

(Germany = 100%)<br />

products for shipment on a precise<br />

schedule, present<strong>in</strong>g them <strong>in</strong> the most<br />

favorable way possible and creat<strong>in</strong>g<br />

conv<strong>in</strong>c<strong>in</strong>g market<strong>in</strong>g material. A<br />

mere seven-member sales team performs<br />

all of these<br />

tasks for ERÜ, "It was essential to <strong>in</strong>tegrate<br />

Germany-wide.<br />

around 100 new market<br />

Only by work<strong>in</strong>g<br />

extremely locations <strong>in</strong>to our sales struc-<br />

efficiently can ture as soon as possible."<br />

this workload<br />

be handled by such a small team.<br />

One of many methods employed by<br />

the team is the effi-cient organization<br />

of regular visits to sales locations <strong>in</strong><br />

order to m<strong>in</strong>imize driv<strong>in</strong>g time. Additionally,<br />

sales territories are view-ed as<br />

dist<strong>in</strong>ctive regions, each with a unique<br />

purchas<strong>in</strong>g power situation and<br />

consumer preferences.<br />

The company has been us<strong>in</strong>g Regio-<br />

Graph for almost 10 years to achieve<br />

this impressive level of success and<br />

efficiency. <strong>RegioGraph</strong> has played a<br />

central role <strong>in</strong> geographically analyz<strong>in</strong>g<br />

and evaluat<strong>in</strong>g the current<br />

market position as well as develop<strong>in</strong>g<br />

strategies for further market<br />

optimization.<br />

In addition to these ongo<strong>in</strong>g evaluative<br />

and plann<strong>in</strong>g tasks, ERÜ was<br />

faced with the challenge of organiz<strong>in</strong>g<br />

around 100 additional sales loca-<br />

NRW region<br />

210 total market sites<br />

Rh<strong>in</strong>e-Ma<strong>in</strong> region<br />

102 total market sites<br />

Coast region<br />

70 total market sites<br />

Southwest region<br />

106 total market sites<br />

East region<br />

142 total market sites<br />

Bayern region<br />

110 total market sites<br />

Berl<strong>in</strong> region<br />

71 total market sites<br />

A sales territory optimization after the <strong>in</strong>tegration of additional<br />

market locations. The previous territory structure is<br />

shown <strong>in</strong> the background for comparison purposes.<br />

tions as a result of the merg<strong>in</strong>g of two<br />

home improvement store cha<strong>in</strong>s. In<br />

short, the company had to adjust its<br />

sales structure with<strong>in</strong> a short span of<br />

time – a major challenge consider<strong>in</strong>g<br />

the many important factors that had<br />

to be taken <strong>in</strong>to account. Also, the distribution<br />

of the new home improvement<br />

store locations as well as regional<br />

purchas<strong>in</strong>g power and associated<br />

turnover expectations differed significantly<br />

from region to region.<br />

<strong>RegioGraph</strong> allowed the company to<br />

quickly and successfully address this<br />

challenge, despite its complexity. This<br />

was achieved <strong>in</strong> the follow<strong>in</strong>g steps:<br />

1. In import<strong>in</strong>g the additional locations,<br />

it soon became clear that there<br />

were branch locations that required<br />

attention, particularly <strong>in</strong> Westphalia<br />

and the southern regions of the new<br />

federal states. This demonstrated the<br />

need to adjust the sales territory sizes.<br />

2. Exist<strong>in</strong>g home improvement store<br />

locations, their associated turnover<br />

and product-specific purchas<strong>in</strong>g<br />

power for <strong>in</strong>terior fitt<strong>in</strong>gs were all<br />

taken <strong>in</strong>to account. Data was prepared<br />

and summed at the level of<br />

postcodes, provid<strong>in</strong>g a source of reference<br />

for each sales territory, facilitat<strong>in</strong>g<br />

their subsequent evaluation and<br />

plann<strong>in</strong>g.<br />

3. As no turnover data was available<br />

for the new locations, the number of<br />

home improvement stores <strong>in</strong> each<br />

territory was the primary plann<strong>in</strong>g<br />

criterion used for optimiz<strong>in</strong>g the<br />

sales territories. Additional factors<br />

taken <strong>in</strong>to account <strong>in</strong>clude the<br />

purchas<strong>in</strong>g power, territory size and<br />

accessibility.<br />

All of the steps necessary to complete<br />

these tasks are easy to carry<br />

out with <strong>RegioGraph</strong>. „<strong>RegioGraph</strong>‘s<br />

immense advantage is its transparency<br />

and ability to trace every implemented<br />

change for the benefit of all<br />

<strong>in</strong>volved,“ says Norbert Rüsch, head<br />

of ERÜ‘s commercial division.<br />

An enthusiastic <strong>RegioGraph</strong> user,<br />

Rüsch expla<strong>in</strong>s why this geomarket<strong>in</strong>g<br />

solution works so well for him:<br />

„Preconditions for the successful<br />

implementation of geomarke<strong>in</strong>g <strong>in</strong>to<br />

our sales plann<strong>in</strong>g <strong>in</strong>clude compatibility<br />

with all exist<strong>in</strong>g IT resources, upto-date<br />

digital maps and naturally a<br />

software <strong>in</strong>terface that doesn‘t require<br />

prior knowledge. These qualities are<br />

essential for a mid-sized company <strong>in</strong><br />

which sales territory plann<strong>in</strong>g is carried<br />

out by employees who are also<br />

responsible for a wide range of other<br />

daily tasks. <strong>RegioGraph</strong> has been and<br />

cont<strong>in</strong>ues to be the perfect solution<br />

for us – so much so that sales territory<br />

plann<strong>in</strong>g without geomarket<strong>in</strong>g<br />

has become <strong>in</strong>conceivable!“


22 Logistics<br />

<strong>RegioGraph</strong> for transportation logistics<br />

<strong>RegioGraph</strong> is successfully used as a visualization <strong>in</strong>strument for the<br />

optimization and simulation of transport networks. A user report from<br />

V-Research and the Austria-based logistics company Gebrüder Weiss<br />

shows how.<br />

An example of<br />

a <strong>RegioGraph</strong><br />

map generated<br />

as part of<br />

a simulated<br />

study on<br />

Slovakia.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

Gebrüder Weiss is Austria‘s largest<br />

privately owned shipp<strong>in</strong>g and logistics<br />

company. The services offered by this<br />

<strong>in</strong>ternational transport and logistics<br />

company encompass logistics solutions,<br />

warehous<strong>in</strong>g, consultancy, IT solutions<br />

as well as land, sea and air cargo.<br />

The plann<strong>in</strong>g and optimization of<br />

transport networks constitute quite<br />

a challenge given the global reach of<br />

Gebrüder Weiss‘ services. The check<strong>in</strong>g<br />

of transport structures and processes<br />

is a daily aspect of the company‘s<br />

operations. Reasons for new evaluations<br />

of the exist<strong>in</strong>g transport network<br />

<strong>in</strong>clude, among others:<br />

a new development <strong>in</strong> the<br />

transport network,<br />

a modification <strong>in</strong> the structure of the<br />

transport network to be analyzed,<br />

the take-over of an exist<strong>in</strong>g network<br />

and its <strong>in</strong>tegration <strong>in</strong>to the<br />

company‘s broader structures.<br />

Gebrüder Weiss developed a software<br />

platform <strong>in</strong> collaboration with<br />

V-Research, a Vorarlberg-based <strong>in</strong>dependent<br />

center for <strong>in</strong>dustrial research<br />

and development. The software allowed<br />

the company to evaluate and<br />

simulate various strategic questions<br />

and scenarios as a means of simplify<strong>in</strong>g<br />

decision-mak<strong>in</strong>g processes.<br />

A key aspect of the software is the<br />

visualization of data with the help of<br />

<strong>RegioGraph</strong>. <strong>RegioGraph</strong> runs <strong>in</strong> the<br />

background of the ma<strong>in</strong> application<br />

and delivers fully automated maps that<br />

illustrate the relevant data. The basis<br />

for the association of the company data<br />

with the maps is GfK GeoMarket<strong>in</strong>g‘s<br />

postcode data. With the click of a button,<br />

data is imported <strong>in</strong>to <strong>RegioGraph</strong><br />

and then associated with the relevant<br />

postcodes so that additional calculations<br />

and analyses can be carried<br />

out with<strong>in</strong> <strong>RegioGraph</strong>. The result<strong>in</strong>g<br />

maps are then created, formatted and<br />

exported back <strong>in</strong>to the ma<strong>in</strong> application.<br />

Naturally, all of the <strong>RegioGraph</strong><br />

map projects can be accessed later for<br />

further edit<strong>in</strong>g.<br />

In this manner, <strong>in</strong>formation on exist<strong>in</strong>g<br />

locations, ma<strong>in</strong> avenues of transport<br />

and expected shipp<strong>in</strong>g volumes<br />

can be made transparent by visualiz<strong>in</strong>g<br />

it on high-quality digital maps.<br />

Any actual or anticipated changes to<br />

the structure of the exist<strong>in</strong>g transport<br />

network can be simulated, compared<br />

and illustrated on maps.<br />

V-Research specializes <strong>in</strong> new technologies, creative ideas and technical<br />

<strong>in</strong>novations. V-Research promotes the success of its clients by offer<strong>in</strong>g <strong>in</strong>novative<br />

products and processes.<br />

GfK GeoMarket<strong>in</strong>g<br />

GfK Map Webshop<br />

The high quality of the data <strong>in</strong>cluded<br />

<strong>in</strong> GfK GeoMarket<strong>in</strong>g‘s software solution<br />

<strong>RegioGraph</strong> plays a decisive role<br />

<strong>in</strong> ensur<strong>in</strong>g that all such analyses and<br />

simulations are accurately associated<br />

with and visualized on the maps.<br />

<strong>RegioGraph</strong>‘s programm<strong>in</strong>g <strong>in</strong>terface<br />

for Microsoft‘s .NET technology<br />

ensures a fluid <strong>in</strong>teraction between the<br />

simulation software and <strong>RegioGraph</strong>.<br />

V-Research is currently develop<strong>in</strong>g software<br />

functions that allow users to visualize<br />

logistics networks that span multiple<br />

national boundaries as well as maps <strong>in</strong><br />

the area of delivery service logistics.<br />

Author: Ra<strong>in</strong>er Frick<br />

Large-format wall maps<br />

onl<strong>in</strong>e at the GfK Map Webshop<br />

Wide assortment for all of Europe<br />

Pr<strong>in</strong>t-quality editions <strong>in</strong> many formats<br />

V-Research <strong>in</strong> collaboration with<br />

Gebrüder Weiss<br />

GfK Purchas<strong>in</strong>g Power map, <strong>in</strong>dustry map and much more<br />

Order now at:<br />

> www.gfk.mapshop.<strong>in</strong>fo<br />

Order now<br />

onl<strong>in</strong>e!


24 Logistics<br />

Research 25<br />

Synthetic grass manufacturer enjoys<br />

record growth thanks to <strong>RegioGraph</strong><br />

TigerTurf International manufactures high-quality synthetic turf for the<br />

sports and leisure <strong>in</strong>dustries. TigerTurf is one of the largest companies <strong>in</strong><br />

this sector, with a parent company (Astrograss) <strong>in</strong> Auckland (founded <strong>in</strong><br />

1980), an assembly plant <strong>in</strong> Melbourne and a production site <strong>in</strong> Kidderm<strong>in</strong>ster<br />

(UK), which opened <strong>in</strong> 2000.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

Whether for football, hockey, tennis or<br />

a wide variety of other sports, a customized<br />

synthetic turf solution is available.<br />

TigerTurf supplies its products to<br />

sports facilities across the globe.<br />

Challeng<strong>in</strong>g climatic conditions, lack<br />

of space and <strong>in</strong>creas<strong>in</strong>g approval of<br />

synthetic turf usage from regulatory<br />

bodies such as FIFA and UEFA have<br />

resulted <strong>in</strong> a surge <strong>in</strong> demand for<br />

TigerTurf products around the world.<br />

The challenge of the synthetic turf<br />

market lies <strong>in</strong> document<strong>in</strong>g and visualiz<strong>in</strong>g<br />

the virtually endless array of<br />

sports facilities <strong>in</strong> our areas of operation.<br />

Records of the statistical allocation<br />

of our products <strong>in</strong> their respective<br />

countries of use play an important<br />

role -- along with other factors -- <strong>in</strong><br />

ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g a close eye on the market<br />

and region-specific demand and<br />

potential levels. It‘s also very important<br />

to keep track of the competition.<br />

Additionally, due to its rapid growth,<br />

TigerTurf has to cope with large geographic<br />

and time differences among<br />

its widely distributed clients.<br />

The geomarket<strong>in</strong>g software application<br />

<strong>RegioGraph</strong> offers sophisticated<br />

solutions to all these problems. Thanks<br />

to the maps produced by the program,<br />

the company was able to achieve an<br />

unprecedented level of transparency<br />

<strong>in</strong> its <strong>in</strong>ternal communications. <strong>RegioGraph</strong><br />

also provides a reliable and<br />

objective foundation for mak<strong>in</strong>g more<br />

<strong>in</strong>formed bus<strong>in</strong>ess decisions. For example,<br />

when we compare past sales <strong>in</strong> a<br />

given region to the current number of<br />

sport facilities <strong>in</strong> the same region, the<br />

extent of untapped potential becomes<br />

immediately apparent.<br />

Other th<strong>in</strong>gs about <strong>RegioGraph</strong> that<br />

greatly appeal to TigerTurf <strong>in</strong>clude its<br />

availability <strong>in</strong> English and free access<br />

to a <strong>RegioGraph</strong> support hotl<strong>in</strong>e.<br />

„The great advantage of <strong>RegioGraph</strong><br />

is that, thanks to the detailed <strong>in</strong>formation<br />

from virtually every country<br />

<strong>in</strong> the world already conta<strong>in</strong>ed with<strong>in</strong><br />

the application, market development<br />

and potential levels can be visualized<br />

very quickly and easily,“ says Mart<strong>in</strong>a<br />

Kass, TigerTurf Export Manager<br />

for European sales. „The maps, which<br />

management at first derided as mere<br />

‚toys,‘ soon became an important<br />

decision-mak<strong>in</strong>g <strong>in</strong>strument with<strong>in</strong><br />

the company.“<br />

Visit TigerTurf at:<br />

> www.tigerturf.co.uk<br />

Tufts University develops a hunger relief<br />

program us<strong>in</strong>g map analyses<br />

A study carried out by Boston-based Tufts University delivers new <strong>in</strong>formation on under-<br />

nourished children <strong>in</strong> Panama, Ecuador and the Dom<strong>in</strong>ican Republic. GfK GeoMarket<strong>in</strong>g<br />

donated digital maps for the cartographic analyses underp<strong>in</strong>n<strong>in</strong>g the project.<br />

Reduc<strong>in</strong>g poverty and hunger is one<br />

of the United Nation’s most important<br />

humanitarian goals. Sadly, children<br />

are the most common sufferers of malnourishment.<br />

This lack of nutrition<br />

is a key factor <strong>in</strong> numerous illnesses,<br />

retarded cognitive development and<br />

child mortality rates.<br />

One of the prelim<strong>in</strong>ary steps <strong>in</strong> elim<strong>in</strong>at<strong>in</strong>g<br />

hunger is to identify the precise<br />

locations where the problem is most<br />

pervasive. The Gerald J. and Dorothy<br />

R. Friedman School of Nutrition<br />

Science and Policy at Tufts University<br />

<strong>in</strong> Boston, USA is a lead<strong>in</strong>g force<br />

<strong>in</strong> the research of malnourishment as<br />

well as the development of <strong>in</strong>novative<br />

approaches to combat<strong>in</strong>g the problem.<br />

In association with the United Nations’<br />

World Food Programme and the<br />

governments of Panama, Ecuador and<br />

the Dom<strong>in</strong>ican Republic, the Tufts<br />

hunger-mapp<strong>in</strong>g team developed a<br />

groundbreak<strong>in</strong>g method for measur<strong>in</strong>g<br />

the scale of the hunger problem<br />

by identify<strong>in</strong>g the number of affected<br />

children at the microgeographic level.<br />

The aim of this <strong>in</strong>itiative was to give<br />

governments <strong>in</strong> these areas the ability<br />

to channel and distribute their resources<br />

as efficiently as possible. The project<br />

identified the characteristics of<br />

the most affected areas (e.g. urban vs.<br />

rural, mounta<strong>in</strong>ous vs. coastal, etc.),<br />

allow<strong>in</strong>g speculations regard<strong>in</strong>g the<br />

region-specific causes of the malady.<br />

The cartographic representation of<br />

these areas contributed toward a better<br />

understand<strong>in</strong>g of the exact parameters<br />

of the problem. Thanks to the <strong>in</strong>tuitive<br />

and impact-generat<strong>in</strong>g nature of the<br />

maps produced by the project, greater<br />

awareness was raised among researchers,<br />

policy-makers and the general<br />

public, <strong>in</strong>cit<strong>in</strong>g renewed efforts to alleviate<br />

the situation.<br />

The so-called “hunger maps” of<br />

Panama, Ecuador and the Dom<strong>in</strong>ican<br />

Republic were created used ESRI’s<br />

ArcGIS along with a special analytic<br />

approach known as “small area estimations”.<br />

This made it possible<br />

to take data from a representative<br />

study cover<strong>in</strong>g a broad<br />

region and comb<strong>in</strong>e it with<br />

the team’s own research data<br />

as well as socio-demographic<br />

<strong>in</strong>formation <strong>in</strong> order to create<br />

regional profiles and<br />

prognoses.<br />

GfK GeoMarket<strong>in</strong>g provided<br />

the research team with its<br />

digital maps of Panama, which<br />

conta<strong>in</strong>ed boundaries of the country’s<br />

adm<strong>in</strong>istrative units as well as its larger<br />

cities. Among other th<strong>in</strong>gs, these maps<br />

helped the team determ<strong>in</strong>e the distances<br />

between metropolitan areas and various<br />

villages and communities where the<br />

problem was most acute.<br />

Most governments collect <strong>in</strong>formation<br />

on the nutritional situation <strong>in</strong> their<br />

countries by carry<strong>in</strong>g out nationwide<br />

studies that evaluate a wide range of<br />

factors, <strong>in</strong>clud<strong>in</strong>g geographic, sociodemographic,<br />

socio-economic and<br />

cultural conditions. By associat<strong>in</strong>g this<br />

data with detailed geographic <strong>in</strong>formation,<br />

it’s possible to make much more<br />

accurate predictions regard<strong>in</strong>g the likelihood<br />

of malnutrition <strong>in</strong> certa<strong>in</strong> areas.<br />

The Tufts approach cast a broad net<br />

by tak<strong>in</strong>g additional key factors <strong>in</strong>to<br />

consideration, <strong>in</strong>clud<strong>in</strong>g the degree of<br />

agricultural land usage, climate, access<br />

to medical care and education as well as<br />

the accessibility of economic centers.<br />

The governments who participated <strong>in</strong> the<br />

project are us<strong>in</strong>g Tufts University‘s hunger-distribution<br />

maps and assessment<br />

methodology as a means of optimiz<strong>in</strong>g<br />

their national nutritional programs.<br />

Author: James Wirth<br />

More <strong>in</strong>formation on the study and<br />

Tufts University‘s hunger-mapp<strong>in</strong>g<br />

team at ipwirth@gmail.com.<br />

Results of the study can be viewed at<br />

www.nutrition.tufts.edu


26 Research<br />

Figure 1: Average<br />

frequency of<br />

damage for the<br />

<strong>in</strong>surance class<br />

of agriculture for<br />

December over<br />

the period 1992-<br />

2004 without the<br />

“Lothar” storm.<br />

Damage frequency<br />

is the number of<br />

damage cases per<br />

1,000 policies with<br />

storm <strong>in</strong>surance<br />

coverage.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

Storm damage predictions for<br />

<strong>in</strong>surance companies – an analysis<br />

Silke Pe<strong>in</strong>e, a student of applied environmental studies at the Univer-<br />

sity of Trier, analyzed storm damage <strong>in</strong> Germany for her degree thesis.<br />

Based on postal code maps from GfK GeoMarket<strong>in</strong>g, she identified regions<br />

with especially high storm risk.<br />

The storm “Lothar“, on December 26,<br />

1999, lashed out with w<strong>in</strong>d speeds<br />

never seen before <strong>in</strong> Germany and left<br />

a last<strong>in</strong>g impression not only on the<br />

slopes of the Black Forest, but also on<br />

<strong>in</strong>surance companies. Insurance companies<br />

have a great <strong>in</strong>terest <strong>in</strong> predict<strong>in</strong>g<br />

storm damage and identify<strong>in</strong>g<br />

prone areas as precisely as possible.<br />

As a master student of Applied Environmental<br />

Studies at the University of<br />

Trier, I analyzed storm damage over<br />

the past 15 years <strong>in</strong> Germany, comb<strong>in</strong><strong>in</strong>g<br />

scientific and <strong>in</strong>surance <strong>in</strong>terests.<br />

The title of my thesis is: “Spatial analysis<br />

of storms <strong>in</strong> Germany and effects<br />

of damage on a direct <strong>in</strong>surance com-<br />

pany“. In addition, I researched the<br />

time trends for very w<strong>in</strong>dy days and<br />

their location distribution. In large<br />

part, my research <strong>in</strong>volved a spatial<br />

analysis of <strong>in</strong>surance damages caused<br />

by storms. I used a geographic <strong>in</strong>formation<br />

system to help me. There was<br />

data available on <strong>in</strong>surance damages<br />

at the 3-digit postal code level, so that<br />

digital postal code maps of Germany<br />

were needed as start<strong>in</strong>g-po<strong>in</strong>t material.<br />

GfK GeoMarket<strong>in</strong>g k<strong>in</strong>dly provided<br />

me with 2-digit and 3-digit postal code<br />

maps for my research. This map basis<br />

made it possible for me to perform a<br />

spatial analysis of the available data.<br />

Figure 2: Damage<br />

frequency <strong>in</strong> % of<br />

the <strong>in</strong>surance class<br />

residential build<strong>in</strong>gs<br />

for the “Lothar”<br />

storm on December<br />

26, 1999. Also<br />

shown are top w<strong>in</strong>d<br />

speeds measured <strong>in</strong><br />

m/s, Source: DWD.<br />

Figure 3: Damage<br />

rate calculated (<strong>in</strong><br />

%) of <strong>in</strong>surance<br />

class agriculture<br />

and top w<strong>in</strong>d<br />

speeds given for<br />

the storm scenario<br />

calculated.<br />

Autumn is stormiest<br />

season <strong>in</strong> Germany<br />

Thanks to the 3-digit postal code maps,<br />

I could identify different focal po<strong>in</strong>ts<br />

with above-average storm damage<br />

<strong>in</strong> Germany. In <strong>in</strong>vestigat<strong>in</strong>g the distribution<br />

of storm damage across<br />

seasons, it became clear that March is<br />

the ma<strong>in</strong> time for storms <strong>in</strong> northern<br />

Germany and <strong>in</strong> the Rh<strong>in</strong>eland-Palat<strong>in</strong>ate.<br />

There is less storm damage <strong>in</strong><br />

the southern part of Germany. Dur<strong>in</strong>g<br />

summer months, a higher storm frequency<br />

can be found <strong>in</strong> Eastern Germany,<br />

<strong>in</strong> the “Mittelgebirge“ region<br />

and <strong>in</strong> the eastern areas of the Alps.<br />

In October there is a higher <strong>in</strong>cidence<br />

of storm damage for the whole of Germany.<br />

The statistics of storm damages<br />

over the period from 1991 to 2005<br />

were strongly <strong>in</strong>fluenced by the storm<br />

“Lothar“ <strong>in</strong> December 1999. Without<br />

“Lothar“, the average distribution of<br />

storms would show a higher <strong>in</strong>cidence<br />

of storm damage <strong>in</strong> the northern part<br />

of Germany (see Figure 1).<br />

The 12 largest storm events of the last<br />

15 years show a clear relationship between<br />

the extent of damage and the<br />

top w<strong>in</strong>d speeds measured. The w<strong>in</strong>d<br />

fields measured directly correlate to<br />

the damages identified by <strong>in</strong>surance<br />

company (see Figure 2).<br />

Maximal damage scenario – if there<br />

were “Lothars“ across Germany<br />

In order to provide <strong>in</strong>surance companies<br />

with an orientation for the scope<br />

of damages by a possible major storm<br />

event, a model for calculat<strong>in</strong>g the possible<br />

damage rate was created. The<br />

storm model was based on the relationship<br />

between the 98th percentile of<br />

maximum w<strong>in</strong>d speeds experienced<br />

<strong>in</strong> the “Lothar“ storm and the ensu<strong>in</strong>g<br />

damages <strong>in</strong> the agricultural class of<br />

<strong>in</strong>surances. The basis of the scenario<br />

presents the top w<strong>in</strong>ds speeds measured<br />

<strong>in</strong> southern Germany dur<strong>in</strong>g<br />

“Lothar“, distributed across the whole<br />

of Germany. Figure 3 shows the possible<br />

damage distribution for the <strong>in</strong>surance<br />

class agriculture based on 2-digit<br />

postal code regions.<br />

On the digital postal code maps, it was<br />

possible to provide an overview of the<br />

spatial distribution of storm damage.<br />

Based on a comparison of values collected<br />

over the years, it was possible<br />

to make general predictions on the<br />

probability of storm events <strong>in</strong> terms<br />

of time and region. Analyses and f<strong>in</strong>d<strong>in</strong>gs<br />

like those from my thesis are<br />

<strong>in</strong>terest<strong>in</strong>g for <strong>in</strong>surance companies <strong>in</strong><br />

calculat<strong>in</strong>g <strong>in</strong>surance amounts. In the<br />

end, all <strong>in</strong>surance holders can profit<br />

from fair premiums and appropriate<br />

damage payments.<br />

Author: Silke Pe<strong>in</strong>e<br />

Environmental Studies M.A.<br />

silke.pe<strong>in</strong>e@web.de


28<br />

Research<br />

ZEW Mannheim – A Study of High-<br />

Tech-Company Start-Ups <strong>in</strong> Germany<br />

Georg Metzger of the ZEW, German Centre for European Economic<br />

Research, uses GfK GeoMarket<strong>in</strong>g maps to record the regional distribution<br />

of company start-ups <strong>in</strong> the high-tech <strong>in</strong>dustry.<br />

Figure 1:<br />

Company startups<br />

<strong>in</strong> technology-<strong>in</strong>tensive<br />

process<strong>in</strong>g sectors<br />

of <strong>in</strong>dustry<br />

at the municipal<br />

district level<br />

(2001-2004).<br />

Source: Map<br />

basis of GfK<br />

GeoMarket<strong>in</strong>g;<br />

Data from ZEW<br />

Start-Up Panel.<br />

<strong>RegioGraph</strong> <strong>in</strong> <strong>practice</strong><br />

The ZEW is a non-profit economic<br />

research <strong>in</strong>stitute founded <strong>in</strong> 1990 on<br />

the <strong>in</strong>itiative of the German federal<br />

state of Baden-Württemberg, bus<strong>in</strong>ess<br />

companies and the University of Mannheim.<br />

The ZEW is active <strong>in</strong> the field<br />

of applied empirical bus<strong>in</strong>ess research.<br />

Its central tasks are bus<strong>in</strong>ess research,<br />

political economic consult<strong>in</strong>g and<br />

knowledge transfer.<br />

The ZEW start-up report is representative<br />

of numerous reports available<br />

from the ZEW. The ZEW start-up<br />

report covers the start-up situation <strong>in</strong><br />

Germany every 6 months and presents<br />

new ZEW results <strong>in</strong> start-up research.<br />

ZEW regularly uses map material<br />

by GfK GeoMarket<strong>in</strong>g to illustrate<br />

regional differences <strong>in</strong> the start-up situation.<br />

With the help of cartographical<br />

presentation, regional differences<br />

<strong>in</strong> the levels of start-ups can be shown<br />

<strong>in</strong> a detailed and impressive manner.<br />

Map presentations were also used<br />

for the latest ZEW study “High-Tech<br />

Start-ups <strong>in</strong> Germany“. The study was<br />

conducted by ZEW at the request of<br />

the bus<strong>in</strong>ess magaz<strong>in</strong>e “impulse“ and<br />

Microsoft Germany. One part of the<br />

study concerned the progress of startup<br />

activity <strong>in</strong> technology and science<strong>in</strong>tensive<br />

sectors of bus<strong>in</strong>ess between<br />

1995 and 2005; here the regional distribution<br />

of new companies also was<br />

observed.<br />

The <strong>in</strong>cidence of start-ups across Germany<br />

varies greatly by region. In the<br />

high-tech sector <strong>in</strong> particular, there<br />

are so-called cluster formations, e.g.<br />

a concentration of start-ups <strong>in</strong> certa<strong>in</strong><br />

regions. Clusters often develop <strong>in</strong><br />

areas of agglomeration where major<br />

companies are located; this favors the<br />

establishment of supplier companies.<br />

In Germany, an especially high concentration<br />

of technology-oriented<br />

start-ups can be found <strong>in</strong> the regions<br />

of Hamburg, Berl<strong>in</strong>, Rh<strong>in</strong>e/Ruhr,<br />

Rh<strong>in</strong>e/Ma<strong>in</strong>, Rh<strong>in</strong>e/Neckar, Stuttgart<br />

and Munich.<br />

Figure 2: Concentration of company start-ups <strong>in</strong> technology-<strong>in</strong>tensive process<strong>in</strong>g sectors of<br />

<strong>in</strong>dustry at the municipal district level (2001-2004). This map depicts diversions from the national<br />

average of start-up concentration (start-ups per 10,000 workers) for each district. The lighter the<br />

color, the more below-average; the darker the color, the more above-average. Source: Map basis<br />

of GfK GeoMarket<strong>in</strong>g; Data from ZEW Start-Up Panel.<br />

Observ<strong>in</strong>g the <strong>in</strong>cidence of start-ups<br />

based on the absolute number of startups<br />

ignores the fact that the potential for<br />

start-ups <strong>in</strong> these cluster areas is higher<br />

as a rule simply because more people<br />

live and work there. In order to abstract<br />

from the population size, a standardized<br />

measure of start-up activity must<br />

be <strong>in</strong>cluded. A suitable <strong>in</strong>dicator is the<br />

<strong>in</strong>tensity of start-ups (start-ups per<br />

10,000 workers). This allows a regional<br />

comparison of start-ups <strong>in</strong>dependent<br />

of the number of potential founders,<br />

i.e. Inhabitants of a region; thus, it is a<br />

measure of the <strong>in</strong>habitants` tendency<br />

to establish a company.<br />

There is a south-north slope and a<br />

west-east slope when observ<strong>in</strong>g the<br />

technology and science-<strong>in</strong>tensive<br />

sectors of <strong>in</strong>dustry. The number of<br />

all high-tech areas has an aboveaverage<br />

level <strong>in</strong> Bavaria and Baden-<br />

Württemberg. With the exception<br />

of high-value technology, this also<br />

applies for Hesse and for Thur<strong>in</strong>gia<br />

with respect to technology-<strong>in</strong>tensive<br />

sectors <strong>in</strong> the process<strong>in</strong>g <strong>in</strong>dustries.<br />

Below-average start-up <strong>in</strong>tensity <strong>in</strong><br />

the high-tech sector can be seen primarily<br />

<strong>in</strong> Mecklenburg-Vorpommern<br />

and Saxony-Anhalt.<br />

As can be seen by compar<strong>in</strong>g the figures,<br />

regions with a high concentration<br />

of start-ups are not necessarily<br />

identical with regions that demonstrate<br />

a high number of start-ups <strong>in</strong><br />

absolute terms. Regard<strong>in</strong>g top technology,<br />

areas such as Berl<strong>in</strong> and the<br />

Rh<strong>in</strong>e/Ruhr appear less as clusters, if<br />

the level of concentration <strong>in</strong>stead of<br />

the number of start-ups <strong>in</strong> a region is<br />

observed. By contrast, an above-average<br />

level of start-up concentration<br />

can be found <strong>in</strong> the Lake Constance<br />

region and the technology region of<br />

Karlsruhe <strong>in</strong> Southwest Germany.<br />

For the high quality technology sector<br />

there are similar f<strong>in</strong>d<strong>in</strong>gs.


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