Little Backbone Book
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I have found that having some prewritten<br />
notes can be very helpful in<br />
developing and maintaining a consistent<br />
professional relationship with my<br />
clients.<br />
You will be surprised that just by<br />
providing a little reminder note can be<br />
the difference in effective<br />
communication and a confrontation.<br />
Often responding during an awkward<br />
moment can lead to words of frustration,<br />
which can do more harm than good.<br />
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