GS_Transformation_report_6-Single-Pages
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Joost Van Der Made<br />
Head of Concept Design & Innovation at Nederlandse Spoorwegen<br />
“We use digital to truly make our passengers happy by providing control,<br />
appreciation and freedom”<br />
Lara Burns<br />
Chief Digital & Technology Officer at Age UK<br />
“Half the programme is focused on how we improve advice for older people,<br />
the other half is focused on smarter working for staff”<br />
Neil Wickens<br />
CIO Digital at HSBC Private Bank<br />
“We are building an event-driven service to support relationship managers<br />
in their dealings with our client base…it’s about bringing data closer from<br />
the manufacturer to the end user”<br />
Philippe Duban<br />
Global Head of Retail Banking & Wealth Management Business<br />
<strong>Transformation</strong> at HSBC<br />
“Digital is technology that helps us make the bank more efficient for our<br />
customers and colleagues…the aim is to make the bank simpler, better<br />
and faster”<br />
Rob Muir<br />
Chief Digital Officer at National Express Group<br />
“We have set strategic challenges focused on Innovation, Data and Marketing<br />
to improve revenues, efficiency, safety and customer satisfaction”<br />
Samantha Fanning<br />
Head of Digital at St John Ambulance<br />
“Digital is largely focused on the repurposing of our website to be used<br />
as a ‘pathfinder’, and to spread the use of Agile methodology across the<br />
entire organisation”<br />
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