VIP Tour Booklet test

PROSOURCE
VIP TOUR

TABLE OF
CONTENTS
P.04-05
MESSAGE FROM THE PRESIDENT
P.06-07
LEADING THE WAY IN TECHNOLOGY
P.08-09
PROUDLY SERVING OUR COMMUNITIES
P.10-11
IN THE NEWS / OUR AWARDS
P.12-13
OUR SPONSORSHIPS & PARTNERSHIPS
P.14-15
TOTALPRO EXPERIENCE
P.16-17
OFFICE EQUIPMENT
P.20-21
PRODUCTION PRINT
P.24-25
MANAGED PRINT SERVICES
P.26-27
DOCUMENT AUTOMATION
P.30-31
MANAGED IT SERVICES
P.34-35
HOSTED VOIP & PBX
PAGE
02
P.36-37
CYBER SECURITY

PAGE
03

“Prosource has been a dependable ally to our ministry. As our needs have grown,
Prosource has kept pace with the new technology to accommodate us. The equipment,
which is a critical function to our heavy weekly schedule, has served us well over these
11 years. Maintenance of the machines has been dependable, and our sales rep has
been quick to help us remedy any emergencies, and to skillfully guide us through to new
solutions.”
PAGE
04
- Business Administrator, Westminster Presbyterian Church

MESSAGE FROM THE PRESIDENT
Brad Cates, President & CEO
Welcome to Prosource! I would like to
personally thank you for coming in today
for a VIP Tour to discover more
about who Prosource is and what services
and solutions we have to offer.
For over 30 years, we have been providing
the tri-state area with complete
office equipment, document
automation, and technology solutions,
all with the backing of the TotalPro
Guarantee.
Our promise to you is to provide
simple, powerful solutions delivered
with the best customer experience in
the industry. We take pride in making
an impact every day for our customers,
our communities, and our team.
I hope you found the VIP Tour both
informative and beneficial to your
selection process of your future office
technology partner. Thank you for
considering Prosource as your office
technology partner.
Sincerely,
Brad Cates, President & CEO
PAGE
05

WHO WE ARE - ABOUT PROSOURCE
LEADING THE WAY IN
OFFICE TECHNOLOGY
Prosource® is one of the fastest growing companies in the
Midwest with eight offices spanning across Ohio, Kentucky, Indiana,
and West Virginia. Prosource provides Office Equipment, Document
Automation, and Technology Solutions to businesses large and small.
Founded as Cincinnati Copiers in 1985, Prosource has grown from
a print and copy hardware provider to offering a full range of office
technology solutions. The hallmark of Prosource’s service is the
TotalPro Experience, an end-to-end commitment to customer
satisfaction.
PAGE
06

PAGE
07

WHO WE ARE - COMMUNITY INVOLVEMENT
PROUDLY SERVING OUR COMMUNITIES
We recognize and accept responsibility to be active citizens to better our community, our team, and
ourselves. It is through our deep commitment to our customers, our community, and to each other,
that makes Prosource a truly exceptional company.
SUPPORT BY THE NUMBERS
$500,000 donated by Prosource and its
team members over the last five years to
charitable organizations.
180+ the number of children at St. Joseph
Orphanage who receive gifts each year from
Prosource and its team members.
40 the number of charitable organizations
supported by Prosource and team members
each year.
1,200 the number of hours Prosource team
memebers volunteer at organizations in the
community each year.
PAGE
08

SOME ORGANIZATIONS WE SUPPORT
• Active Heros
• Hope Hill Youth Services
• YMCA of Greater Cincinnati & Dayton
• United Way of Greater Cincinnati
• City Gospel Mission
• Arts Wave
• Big Brothers Big Sisters
• CHOICES, Inc.
• SPCA
• Ohio Valley Voices
• Camp Joy
• The Dragonfly Foundation
• Autism Society of Greater Cincinnati
• ProKids
• Freestore Foodbank
• The Point Arc
PAGE
09

IN THE NEWS
We’ve been featured in numerous industry publications such as ENX Magazine and the
Cannata Report, for our commitment to our customers and providing the best customer
experience in the industry.
PAGE
10

OUR AWARDS
Our commitment to excellence has earned us prestigious awards and recognition locally,
nationally,and worldwide in areas for overall dealer excellence, superior service, workplace
engagement,community service efforts, and marketplace ethics.
RECOGNIZED FOR EXCELLENCE
01
02
03
04
05
06
07
08
09
10
Pro-Tech Award
2004-2018
Pro’s Elite 100 Certification
2012-2017
Outstanding Managed Services Program
2017
Dealer of the Year
2015
Best Places to Work Finalists
2012-2015
Best Places to Work Finalists
2012-2015
Award of Excellence
2013
Elite Dealer Award
2012
Blue Ash Business Award, Community Service
2012
BBB Torch Award for Marketplace Ethics
2011
PAGE
11

OUR SPONSORSHIPS & PARTNERSHIPS
We’re proud to sponsor and partner with multiple professional sporting teams and venues in
the area. A few of our most recent local sponsorships and partnerships include the
Cincinnati Bengals and the Kentucky Speedway.
NATURAL INSIGHT
Photo credit: Mike Goodpaster, 2017
PAGE
12

Photo credit: Cincinnati Business Courier, 2018
Photo credit: Getty Images for NASCAR, 2018
PAGE
13

TOTALPRO EXPERIENCE
One of the hallmarks of
Prosource is being customer
obsessed. The TotalPro
Experience is our pledge of
excellence to our customers.
It’s our commitment to quality,
service, and improving our
customers’ business – a
commitment that no one can
match. It is a comprehensive
approach to identifying our
customers’ document needs and
exceeding their expectations to
ensure that we get the job done
right from start to finish.
The cornerstone of the TotalPro
Experience is superior customer
service and it is backed by the
TotalPro Guarantee.
Our unique TotalPro Guarantee
puts our commitment to
customer satisfaction in writing.
Should you ever feel we have not
exceeded your expectations, let
us know – and we will
immediately work to make things
right.
When an issue is logged, you
have our total attention. From
our CEO to our technicians,
our team is alerted, aware, and
immediately begins to resolve
critical issues within 15 minutes.
And, our executive team follows
the issue through to completion
and your total satisfaction.
PAGE
14

“You all have the best service
around! You get here fast, fix the
problem, and are nice while doing it.
What more can you ask for?”
- Klein Sheridan & Glazer
PAGE
15

PRODUCTS & SERVICES
OFFICE EQUIPMENT
We provide a robust lineup of fully serviced office equipment, including printers, copiers, scanners, and
multifunction devices. Our equipment is known for reliability and simplicity for the end-user, making your
business and employees more efficient and productive.
PAGE
16

“Prosource is the company we have chosen to
provide our copiers, copier service, and to handle
our managed print services. In addition, they are on
“speed dial” if we have a network issue. The
technicians are well trained and respond in a
reasonable time frame. Prosource understands that
we are a small business, but they made us feel like
we are as important as a multi-million dollar
company.”
- President, All Points Title & Closing, Inc.
PAGE
17

XC8160
Astounding color. Feature rich.
Workgroup ready. Color A4
multifunction device.
Affordable
in-house
color production
Productivity
boosting speed,
functionality
and reliability
Workflow
smoothing
solutions
and flexibility
Sensitive data
stays secure
Cut costs
while being
environmentally
responsible

PRODUCTS & SERVICES
PRODUCTION PRINT
In the Commercial Print industry, your success hinges on quality of output and the ability to meet tight
deadlines. We help you provide the utmost in service with print solutions that build value and profitability
for you and your customers.
We expand and improve your business capabilities with expert advice, the latest hardware and software,
and ongoing service and support through our team of highly skilled technicians. Plus, all Prosource
technicians are paid for their performance – not meeting a set quota – which means faster call to completion
times whenever service is needed.
PAGE
20

The Fiery ® Professional Certification teaches print professionals the necessary skills to optimize the
performance of EFI technology solutions. Developed by EFI subject-matter experts, it provides the latest
information on Fiery technology to develop employee skills, enhance professional development and
transform print businesses. Prosource’s Rich Atkinson and Bryan Warman are on-site EFI Certified Pros.
PAGE
21

PRODUCTS & SERVICES
MANAGED PRINT SERVICES
90% of business owners are unaware of their total printing spend, which totals an estimated 1 to 3% of
their annual revenue. Added up, the price your pay isn’t just about cost.
A Managed Print Services agreement from Prosource is an all-inclusive, customized solution that streamlines
the management of your print environment, exposes hidden costs, and implements a cost-reduction
strategy. Our input helps better your output, providing the tools you need to take control.
PAGE
24

“Prosource has been an exceptional partner in our printing needs. We started using their
managed print services a few months ago and they have exceeded our expectations. No
longer do we need to quickly run out to the office supply store to purchase printer toner
because someone forgot to let us know it was low. Now, Prosource ships us the toner in
advance when their system indicates it is low on any network printer.”
- IT Manager, W.T. Young, LLC
PAGE
25

PRODUCTS & SERVICES
DOCUMENT AUTOMATION
Now you can centralize your important business content in one secure location, and drive this content
through your document workflow processes at the speed of light. Prosource’s Document Automation
solution team delivers the relevant information to you when you need it, wherever you are. From general
business solutions to robust document management options for finance and HR, Prosource offers a wide
array of solutions tailored to your needs.
PAGE
26

“Prosource is not a service provider. They are an integrated partner working to improve
our internal procedures so we are can increase productivity and be more effective in other
key areas. Prosource continually goes above and beyond understanding our needs to
bring us the most effective solutions within budget. Representatives are friendly,
responsive, reliable, and knowledgeable”
- Human Resources Director, YMCA of Greater Dayton
PAGE
27

PRODUCTS & SERVICES
MANAGED IT SERVICES
Our managed IT services programs provide comprehensive technical support and
troubleshooting, maintenance, and monitoring for a low, fixed, and predictable cost.
By proactively managing your network, we will reduce down-time through preventative
maintenance, patch management, and resolving problems as they are occurring rather
than waiting for a phone call to tell us something is wrong. Since you are only paying a
fixed cost, the risk is on our end to keep your network running smoothly and to prevent
problems that might be labor intensive to repair.
PAGE
30

“We’ve been clients for over 10 years
now. Our experience is that you are
always prompt, professional,
knowledgeable, proactive and
friendly and our systems run securely
and smoothly under your
management.”
- Trivaco
PAGE
31

Security made simple.
Modern networks and IT demands continue to get more complex, but your
IT security doesn’t have to. From network to endpoint to server security, our
products are designed to eliminate complexity.
Network Protection
Our network security products include firewall, Wi-Fi, VPN, web and email protection. You’ll have complete
control over the security features you need all in one place. Plus our UTM is easy to deploy and manage so
your users are always protected, wherever they roam.
SG UTM
The ultimate network security package.
Secure Wi-Fi
Super secure, super wi-fi.
Secure Email Gateway
Simple protection for a complex problem.
XG Firewall
The next thing in next-gen.
Secure Web Gateway
Complete web protection everywhere.
PureMessage
Good news for you. Bad news for spam.
Sophos Central
Synchronized security management.
Enduser & Server Protection
From PCs to smartphones, tablets and laptops, our endpoint protection keeps your users safe without
getting in the way of their work — all within your antivirus budget.
Endpoint Protection
Comprehensive security for users and data.
Intercept X
A completely new approach to endpoint
security.
Sophos Clean
Advanced scanner and malware removal tool.
Mobile Control
Countless devices, one solution.
SafeGuard Encryption
Protecting your data, wherever it goes.
Server Security
Security optimized for servers.
Sophos Home
Free protection for home computers.

Sophos Central
With Sophos Central you get a single up-to-date, Sophos-hosted platform that’s
simple and intuitive. Now you can create policies that apply to an individual and not just
the device. With all your devices in a single location, you can correlate alerts to allow
security decisions to be taken automatically.
Synchronized Security
By automating threat discovery, investigation, and response, Synchronized Security
revolutionizes threat detection. Incident response times are reduced exponentially and
tactical resources can be refocused on strategic analysis. Sophos Security Heartbeat is
revolutionizing security by synchronizing next-generation network and next-generation
endpoint security, giving you unparalleled protection.
Complete Security without Complexity
Security shouldn’t slow you down. That’s why we keep resource impact low. And, we
work to make deployment, setting policy and clean-up easy. We give you protection
wherever you need it: computers, laptops, mobile devices, virtual desktops and servers,
as well as your network, web and email gateways.
Complete security means we don’t just detect threats—we help you address every
point in the security lifecycle. That’s why industry analysts such as Gartner recognize us
as a market leader for malware protection, data security and network security.
SophosLabs
We’re focused on delivering the best IT security and data protection for businesses. Our
threat analysts’ research, as well as the powerful tools they develop, are at the heart
of everything we do. We make sure your users stay safe by quickly finding the latest
dangers and automatically updating protection for all of our customers.
Awards & Reviews
Analysts and reviewers recognize Sophos as an industry leader — year after year.
ê Gartner Magic Quadrant Leader for Unified Threat Management (UTM),
Endpoint Protection Platforms, and Mobile Data Protection
ê Leader in The Forrester Wave: Enterprise Mobile Management
ê Winner of The Channel Company’s CRN Award for Security
Vendor of the Year two years in a row
SOPHOS
HIGHLIGHTS
200,000
BUSINESSES
100M
USERS
150
COUNTRIES
1985
FOUNDED
2,700+
EMPLOYEES
WORLDWIDE
90+%
RENEWAL
RATE
15,000+
CHANNEL
PARTNERS
To learn more or for a free trial visit
sophos.com/products
United Kingdom and Worldwide Sales
Tel: +44 (0)8447 671131
Email: sales@sophos.com
North American Sales
Toll Free: 1-866-866-2802
Email: nasales@sophos.com
Australia and New Zealand Sales
Tel: +61 2 9409 9100
Email: sales@sophos.com.au
Asia Sales
Tel: +65 62244168
Email: salesasia@sophos.com
Oxford, UK
© Copyright 2016. Sophos Ltd. All rights reserved.
Registered in England and Wales No. 2096520, The Pentagon, Abingdon Science Park, Abingdon, OX14 3YP, UK
Sophos is the registered trademark of Sophos Ltd. All other product and company names mentioned are
trademarks or registered trademarks of their respective owners.
2016-08-18 BR-EN (GH)

PRODUCTS & SERVICES
HOSTED PBX & VOIP
With the percentage of the workforce working remotely or on the go on the rise, you need
technology solutions that improve organization-wide communication and productivity. With
Hosted PBX & VoIP, you’ll get a simple, scalable, full-feature communication system.
PAGE
34

By leveraging Prosource’s cloud-based phone solution, we were able to connect our
remote locations and provide an improved customer experience. The solution from
Prosurce has been integral to our growth and we are on track to double our annual sales
in one year. Every business will eventually move to this type of phone system.
- JFlow Controls
PAGE
35

PRODUCTS & SERVICES
CYBER SECURITY
The rising number of mobile users, digital applications, and data networks means that
individuals and businesses are becoming increasingly vulnerable to cyber exploitation.
At Prosource, we combine products from leading cyber security and technology
providers with our state-of-the-art IT services and solutions to help your business
operate efficiently, effectively, and securely.
PAGE
36

We have used your team for all our IT needs which included setting up a networked
office environment, server/work maintenance, and troubleshooting. Your technicians
are very friendly and have always responded promptly to our needs. We have never
really had any downtime as a result of your excellent service.”
- L. Schultz
PAGE
37

PRODUCT BROCHURE
DATTO‘S
TOTAL DATA
PROTECTION
PLATFORM
Datto’s extended family of
products create your Total
Data Protection Platform.
Protect data no matter
where it lives—on-prem,
in virtualized environments,
and in cloud apps.
Datto gives you complete backup, recovery
and business continuity solutions that are built for
businesses of every size, regardless of infrastructure.
Datto products are built specifically for the Channel
with scalable storage options, predictable cloud
pricing, and 24/7/365 support.
Datto products feature award-winning technology,
including Datto’s purpose-built cloud, Instant
Virtualization, Inverse Chain Technology,
Screenshot Backup Verification, and End-
to-End Encryption.
Datto defines innovation, once again.

PRODUCT BROCHURE
DATTO SIRIS
Datto’s SIRIS products deliver the most aggressive Recovery
Time Objective (RTO) of any backup, disaster recovery (BDR) and
business continuity solution available in the Channel. No surprise
as it’s the only BDR solution designed and built specifically to
mitigate downtime for businesses and establish a viable recurring
revenue model for MSPs. Virtual SIRIS leverages Datto’s awardwinning
core technologies, service, and support for maximum
performance on hypervisors, protecting both virtual and physical
servers. Choose from:
• SIRIS 2 (500GB to 60TB)
• Virtual SIRIS (1TB to 50TB)
DATTO ALTO
Datto’s ALTO products are a cost-effective way for businesses
of all sizes to get comprehensive protection against downtime.
They’re easy to use and inexpensive to scale. It’s big power at an
attractive price point. Virtual ALTO leverages Datto’s award-winning
core technologies, service, and support for maximum performance
on hypervisors, protecting both virtual and physical servers.
Choose from:
• ALTO 2 (1TB)
• ALTO XL (1TB to 24TB)
• Virtual ALTO (1TB to 50TB)
DATTO BACKUPIFY
Datto Backupify delivers simple, automated, and secure backup of
data in cloud apps. You’ll be able to protect your organization from
data loss caused by user errors, meet legal and compliance needs,
and manage the employee lifecycle effectively with Backupify. Find,
restore, and manage your cloud app data with Datto’s Total Data
Protection platform. Choose from:
DATTO NAS
Datto NAS is the ultimate network storage solution and file sharing
utility available on the market today. It utilizes snapshotting to give
the user the ability to track back versions and changes that have
occurred across multiple shares. The real advantage of Datto NAS
is its unique hybrid-based approach which opens the door for
cloud restoration and management. This product can dramatically
simplify a client’s IT infrastructure by taking the place of multiple
systems in one. Datto NAS is the perfect complement to the Datto
family of Business Continuity solutions, providing extra storage
with a superior level of protection.
• Backupify for Office 365
• Backupify for Google Apps
• Backupify for Salesforce
• Backupify for Social Media
DATTO GENISIS 2
Datto GENISIS 2 is a USB-based imaging solution that can convert
a wide array of backup, disaster recovery (BDR) appliances into a
Datto SIRIS 2. A single GENISIS 2 gives you the same feature-rich
software, complete with Datto’s renowned service and 24/7/365
support, all without the hardware investment.

888.698.0763 | TOTALPROSOURCE.COM