Abacus Property Group – Sustainablity Report 2018

20—21
Tenant attraction,
engagement, satisfaction
and retention initiatives
– Inaugural tenant engagement
survey
In line with our commitment to
engaging with our tenants, we
completed a review of our existing
tenant engagement approach.
An outcome of this review was
the decision to undertake a
tenant engagement survey across
Abacus’ commercial properties. 2
The survey was provided to
approximately 250 tenants across
our commercial tenants and asked
for feedback on our building
appearance, building services,
property and facilities management
and environmental considerations
including energy efficiency, waste
management and recycling.
Key insights include:
– We received favourable responses
for building manager and property
manager communication and
engagement; security and
cleanliness and the presentation
of lobbies and hallways.
– We recognise opportunities
for improvement across the
cleanliness and presentation of
bathrooms and landscaping and
the comfort levels of the heating,
ventilation and air conditioning.
We will continue to work with our
service providers to improve these
important aspects of the building.
– We also asked tenants the
extent to which environmental
considerations are important to
their business. Not surprisingly
91% of respondents answered
that this aspect was moderately
or extremely important. We will
provide further communication to
our tenants to help demonstrate
the initiatives that have been put in
place to improve the environmental
performance of the building.
We recognise the need for tailored
tenant satisfaction and retention
strategies across our portfolio, and
we will use this feedback to inform
our engagement strategy moving
forwards.
– Key outcomes from our capital
works programme
Our value proposition is specific to
each property and capital works
undertaken are tailored to each asset
to attract and retain tenants. Some
highlights of our works undertaken
to improve or reposition our assets
across our FY18 portfolio include:
2. The tenant engagement survey was completed across July 2018 and August 2018, which we recognise as
being outside of the FY18 period, but prior to the finalisation of our FY18 Sustainability Report.