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Speakers Inc Magazine, Volume 2

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SPEAKERS<br />

V O L U M E 2<br />

INC.<br />

MEET THE SPEAKER<br />

- L U M K A M S I B I -<br />

FROM<br />

PARA TO<br />

DAKAR<br />

J O E Y E V A N S<br />

START<br />

YOUR<br />

YEAR<br />

RIGHT<br />

W I T H<br />

K E V I N<br />

G A S K E L L


Joey<br />

Evans<br />

Lumka<br />

Msibi<br />

Femi<br />

Adebanji<br />

Why<br />

Customer<br />

Service is<br />

Key<br />

Stef du<br />

Plessis<br />

Customer<br />

service on<br />

the Inside<br />

4<br />

Who is<br />

<strong>Speakers</strong><br />

<strong>Inc</strong>?<br />

The<br />

incredible<br />

story of<br />

how Joey<br />

overcame<br />

being<br />

paralysed<br />

and went<br />

on to<br />

complete<br />

the Darkar<br />

Rally in<br />

2017<br />

Raymond<br />

de Villiers<br />

The World<br />

of Work in<br />

2019<br />

13,14<br />

Meet<br />

<strong>Speakers</strong><br />

<strong>Inc</strong>'s most<br />

booked<br />

speaker of<br />

2018!<br />

1,2<br />

Meet the<br />

team and<br />

understand<br />

the<br />

importance<br />

of using a<br />

speakers<br />

bureau<br />

7,8<br />

Mbali<br />

Nwoko<br />

Tenacity<br />

wins the<br />

day for upand-coming<br />

veggie<br />

farmer<br />

3<br />

5,6<br />

9,10,<br />

11,12


Kevin<br />

Gaskell<br />

How to<br />

start your<br />

year right<br />

with some<br />

tips and<br />

ticks on<br />

leadership<br />

in the<br />

workplace<br />

15,16,<br />

Liezel van<br />

der<br />

Westhuizen<br />

shares her<br />

experiences<br />

after she<br />

cycled<br />

through<br />

the Himalay<br />

as<br />

19,20<br />

Peter van<br />

Kets<br />

Divide and<br />

Conquer<br />

21,22,<br />

23,24<br />

Jacques de<br />

Villiers<br />

Goal setting<br />

and<br />

achieving<br />

greatness<br />

Shelley<br />

Walters<br />

The state of<br />

the South<br />

African<br />

economy<br />

Stephen<br />

Grootes<br />

State of the<br />

Land Reform<br />

29,30<br />

27,28<br />

17,18<br />

SPEAKERS<br />

INC.<br />

25,26<br />

Contact us!<br />

Website: www.speakersinc.co.za<br />

Email: info@speakersinc.co.za<br />

Tel: 021 789 0067


"MEET THE SPEAKER"<br />

Lumka Msibi<br />

Q. Who inspired you to pursue<br />

your dream of speaking?<br />

A. I was inspired by my mother,<br />

she helped me to realize that<br />

I could use my strong<br />

communication and listening<br />

skills to build relationships and<br />

inspire people to achieve their<br />

dreams and reach for the stars.<br />

Q.Your quote used most often?<br />

A. Don't tell me the sky is the limit<br />

because there are footprints on the<br />

moon. Fall down seven times stand up<br />

eight.<br />

Q. What kind of kid were you?<br />

A. When I was a kid, I tended to see things from a unique, inventive<br />

perspective. I was always asking lots of question, breaking my toys only<br />

to re-assemble them. I also excelled at school and loved reading books.<br />

Q. How did you get started?<br />

A. I started speaking at school. I was elected into various leadership<br />

positons and I would deliver talks in assembly as a prefect, house<br />

captain and student representative. I continued to speak throughout my<br />

university degree and at work in the various leadership<br />

positions I was elected in.<br />

Q. Where did you grow up?<br />

A. I was born and raised in Soweto


Q. What would you be if you were not a professional speaker?<br />

A. I’m an Aerospace Engineer (qualified rocket scientist), a professional<br />

speaker and tech entrepreneur. I enjoy the balance between my various<br />

roles.<br />

Q. Do you have any hobbies?<br />

A. I love travelling – ukuhamba ukubona – travelling opens the window to<br />

the world. I draw and paint (I was awarded top art student in high school).<br />

I love reading, spending time with my family and the outdoors (riding my<br />

motorcycle to the beach and surfing).<br />

Q. What do you like most about professional speaking?<br />

A. The ability to empower and inspire others to achieve the<br />

impossible.<br />

Q. How was your childhood?<br />

A. My childhood was filled with laughter and love I enjoyed climbing<br />

trees, building kites and wire cars with my brothers and playing<br />

hopscotch with my twin sister. I loved reading. My mom encouraged my<br />

reading curiosity by buying me books.<br />

2


Research reveals that intentionally building a culture of service excellence<br />

that aims to exceed customer expectations is not only a strong competitive<br />

differentiator for businesses but also a powerful catalyst for business<br />

FEMI ADEBANJI<br />

growth. Studies have shown that by being more service driven, companies<br />

can gain up to 6% more in market share and according to a study be<br />

American Express, 58% of customers are willing to spend more on<br />

companies that provide excellent customer service.<br />

The bottom-line is that people don’t buy products, they buy expectations<br />

and because customers are buying “expectations”, businesses have to go<br />

beyond “satisfying” customers and start looking for innovative ways to<br />

“wow: their customers.<br />

Meeting customer expectations or merely satisfying customers will not<br />

drive customer loyalty, improve customer retention or make your brand<br />

stand out from the competition. “Wowing” your customers and exceeding<br />

their expectation will. Consequently, it is imperative that businesses don’t<br />

merely meet client expectations but exceed expectations – if they are to<br />

survive and thrive. However, to exceed expectations, businesses must be<br />

aware of what customers’ minimum expectations are.<br />

One expectation that clients have is that the product or service they<br />

purchase will deliver as promised; the next expectation is that if the product<br />

or service does not deliver as promised, the business will take<br />

accountability, make good on that promise to ensure that the customer’s<br />

expectations are met; and finally customer’s expect the experience of<br />

doing business to be easy, pleasant and seamless. If you’re not easy to<br />

do business with, clients will quickly find someone else who is.<br />

So at the risk of belabouring the point, businesses<br />

need to at the very least understand the minimum<br />

expectations of customers and seek to exceed<br />

those expectations and ensure a smooth, seamless<br />

and hassle free customer experience.<br />

Now more than ever, customers are looking to<br />

have their expectations exceeded and looking<br />

to be wowed at every level and every touch<br />

point with the organisation. This is what drives<br />

brand loyalty. This is what drives customer<br />

loyalty. Ultimately this is what makes a brand<br />

stand out from its competitors and is a powerful<br />

predictor of whether or not a brand will be<br />

distinct or become extinct.<br />

Author - Femi Adebanji<br />

3


A number of years ago, we were drawn to an article in a business journal<br />

from its title, which was ‘How do you create a culture of customer<br />

service’. Because these are the two areas in which we focus (culture and<br />

service), we enthusiastically began to read the article, which was a<br />

collation of interviews with senior Australian business leaders. The more<br />

we read, the more disappointed we became. One leader referenced their<br />

customer feedback strategies – mystery shopping, customer surveys<br />

and the like. Another leader referenced the customer service training<br />

they provided to their staff. And another leader talked about the fact that<br />

customer service was one of their top five corporate priorities. Each of<br />

the leaders interviewed for this article missed the point. What they<br />

outlined was the mix of customer service-related tactics and strategies<br />

they deployed and that they hoped by osmosis would filter through to the<br />

culture. None of these leaders talked about culture directly. And this is a<br />

huge oversight. All of us know that customer service training can be<br />

diminished or made completely obsolete by a culture that doesn’t<br />

support training or customer service. All of us have encountered<br />

companies that go through the process of measuring customer<br />

satisfaction that becomes an end in itself and fails to impact on staff. .<br />

All of us have experienced situations where a company has so called<br />

‘priorities’ which are merely tick-box exercises to placate boards or other<br />

stakeholders. Our point is this: If the culture isn’t ‘right’, then customerrelated<br />

tactics and strategies can count for very little! If you want to<br />

change the way that your people treat your customers,<br />

you first have to create a culture that compels them<br />

to do so.<br />

STEF DU PLESSIS<br />

About the authors<br />

Stef du Plessis and Steve Simpson help<br />

organisations to get their people fully on board<br />

and to ramp up the way they do things.<br />

Organisations in more than 50 countries have<br />

used their one of a kind culture-by-design<br />

Unwritten Ground Rules or UGRs concept to<br />

drive performance, improve safety and to<br />

make theirs a better place to work. Their<br />

clients include organisations like McLaren,<br />

Barclays, and Kmart. They also work with<br />

small and medium organisations.<br />

4


Hesketh started <strong>Speakers</strong> <strong>Inc</strong>. in January of 1999.<br />

Bronwyn<br />

describes her life’s work as putting her “messengers” in<br />

She<br />

with those who need to hear their messages.<br />

touch<br />

was honoured to be recognised as one of the Top 40<br />

Bronwyn<br />

in Mice for 2017, and she has just finished her year as<br />

Women<br />

of the Cape Chapter of the Professional <strong>Speakers</strong><br />

President<br />

of Southern Africa. Bronwyn is a speaker mentor as<br />

Association<br />

as the author of “SpeakerSavvy”, written to assist all<br />

well<br />

speakers with taking their speaking businesses to<br />

professional<br />

next level, based on her two decades of working closely<br />

the<br />

many South African speakers, helping them achieve<br />

with<br />

success on the professional speaking circuit.<br />

sustainable<br />

Hesketh comes from an international sales<br />

Duncan<br />

(as Marketing Director for a major<br />

background<br />

company in the UK for 10 years) and, as<br />

pharmaceutical<br />

husband, he has been in and around the industry<br />

Bronwyn’s<br />

many years.<br />

for<br />

a former Policeman, provincial rugby and cricket player,<br />

As<br />

kids' rugby coach - as well as being a father of 3 children,<br />

and<br />

dogs and 2 cats - Duncan has had more experience in the<br />

5<br />

sector than you’d think, and is VERY capable<br />

organisational<br />

using that talent in the business world.<br />

of<br />

youngest member of our team is also the most tech-savvy.<br />

The<br />

Bacon is P.A. to our premium partners and does an<br />

Christina<br />

job of keeping them, and our office, organised and<br />

incredible<br />

track. In her typically responsible fashion, she has taken<br />

on<br />

of our social media platforms and ensures that our<br />

ownership<br />

are regular and relevant. She has a solid knowledge of<br />

posts<br />

business and multi-tasks between speakers and clients like<br />

the<br />

a true millennial can.<br />

only<br />

W h o I s S p e a k e r s I n c ?<br />

5


Perrins is affectionately known in the office - and<br />

Gemma<br />

our speakers - as ‘The Machine’, because of her<br />

amongst<br />

efficiency and work-rate.<br />

incomparable<br />

a new mommy with a baby boy, Gemma is learning<br />

As<br />

new everyday outside AND inside the office,<br />

something<br />

is difficult to believe, since Gemma is our<br />

which<br />

longestsurviving<br />

racking up 5 years on the clock, and still<br />

agent,<br />

strong. With her fresh, out-of-the box thinking and<br />

going<br />

plus her extensive knowledge of over 500 of our<br />

initiative<br />

Gemma will definitely help you to decide on the<br />

speakers,<br />

speaker for your event ... that we can guarantee.<br />

best<br />

Poole is a mother of three and a former teacher who is<br />

Sue<br />

newest addition to the <strong>Speakers</strong> <strong>Inc</strong> Team.<br />

our<br />

brings a wealth of knowledge and true understanding<br />

She<br />

how this industry works in relation to its clients and their<br />

of<br />

- working hard to make sure each experience with<br />

needs<br />

<strong>Inc</strong> is better than the last.<br />

<strong>Speakers</strong><br />

is keen to help each, and every client find the best<br />

Sue<br />

speaker for their specific event and have fun doing<br />

possible<br />

With a contagious laugh and a work ethic thought only<br />

so!<br />

be a myth, Sue Poole is the agent for you.<br />

to<br />

would say that a good agent is someone you can rely on to provide you with unbiased,<br />

I<br />

feedback on the speakers who are available on the corporate circuit;<br />

honest<br />

advice on which speaker will be best suited to speak to your delegates; and<br />

sound<br />

is happy to work on a basis of transparency about the speakers’ rates – after all,<br />

who<br />

the agent doesn’t recognise their own value enough not to hide it, why on earth<br />

if<br />

you?<br />

should<br />

A n d w h y d o y o u n e e d u s ?<br />

S o w h a t e x a c t l y i s t h e v a l u e o f a<br />

g o o d a g e n t ?<br />

6


Joey Evans<br />

Sportsman, Adventurer & Inspirational Speaker<br />

Joey had a dream to race his motorbike in the Dakar Rally. A race<br />

considered to be the toughest off-road race in the world. But his dream was<br />

shattered, when in 2007 during a local race, he sustained serious injuries,<br />

crushing his spinal cord and leaving him paralyzed from just below his<br />

chest. Doctors said he had a 10% chance to walk again...but then on the<br />

2nd of January 2017, after 10 years<br />

of tough challenges, successes and<br />

lessons learnt, he lined up as a<br />

competitor at the start of the Dakar<br />

Rally in Asuncion, Paraguay. 13<br />

days and a gruelling 9000km later,<br />

he achieved his dream and became<br />

the only South African biker to finish<br />

the 2017 Dakar Rally.<br />

Joey Evans has also completed several marathons and ultra-marathons,<br />

hiked the fish river canyon, finished the Roof of Africa enduro and raced in<br />

the Botswana desert 1000. He has been fortunate to have raced and<br />

ridden his dirt bike throughout South Africa and throughout 15 countries!<br />

"You didn't come this far to only come this far"


R275,00!<br />

contact us<br />

to Buy Joey's<br />

book for only<br />

8


asked what she puts her success down to, Mbali<br />

When<br />

who launched her Green Terrace crop farming<br />

Nwoko,<br />

in 2016, says her curiosity and determination<br />

business<br />

farm enabled her to create partnerships in the<br />

to<br />

These have ensured a bright future for her<br />

sector.<br />

business.<br />

young<br />

pursuing a career in agriculture, Nwoko was the<br />

Before<br />

and managing director of a recruitment<br />

co-founder<br />

In 2016, just three years after starting the<br />

agency.<br />

she made a drastic career change after being<br />

business,<br />

to farming by a friend who had also<br />

introduced<br />

started his own farming business.<br />

recently<br />

addition to learning about his operation, she<br />

In<br />

that there were opportunities for new<br />

discovered<br />

in agriculture, and so began carrying out her<br />

entrants<br />

research. She then registered her own farming<br />

own<br />

and her search for land started.<br />

business,<br />

on the research I’d done, I decided to start by<br />

“Based<br />

spinach, for which there seemed to be a ready<br />

growing<br />

I had to provide the start-up capital myself<br />

market.<br />

I had no luck accessing a loan from financial<br />

because<br />

she recalls.<br />

institutions,”<br />

May 2016, Nwoko managed to find a 100ha plot in<br />

In<br />

that she could lease for her business.<br />

Heidelberg<br />

I found the land, I was ready to start ploughing<br />

“Once<br />

learn other things on the job,” she says.<br />

and<br />

was soon taught the first of many hard lessons:<br />

She<br />

only one month of leasing, relations between<br />

after<br />

and her landlord’s relatives soured, forcing her to look for an alternative. “I’d already ordered 40<br />

herself<br />

cabbage seedlings, 20 000 spinach seedlings and 16 000 mixed pepper (green, red and yellow)<br />

000<br />

which had to be planted in July and September, so I couldn’t waste any time,” she says.<br />

seedlings,<br />

only a one-month window in which to locate a new site, Nwoko started searching in the Boksburg<br />

With<br />

near Spruitview, east of Johannesburg, where she had grown up. This time, luck was on her side: she<br />

area<br />

her current landlord, Beauty Aphane, whom she refers to as Mam’ Beauty, who farmed on a 14ha<br />

met<br />

near Vosloorus. According to Nwoko, Mam’ Beauty started farming in 2013, and required a tenant for<br />

plot<br />

portion of the land she was not using.<br />

a<br />

Beauty has been such a supportive landlord; I don’t think I’d be where I am today without her<br />

“Mam’<br />

and patience. She understands farming and the challenges that come with it,” says<br />

understanding<br />

T E N A C I T Y W I N S T H E D A Y<br />

F O R U P - A N D - C O M I N G<br />

V E G G I E F A R M E R<br />

E n e r g e t i c n e w f a r m e r M b a l i N w o k o s t a r t e d h e r v e g e t a b l e<br />

f a r m i n g o p e r a t i o n o n l y t w o y e a r s a g o , b u t h e r<br />

d e t e r m i n a t i o n t o s u c c e e d h a s b e e n r e w a r d e d a n d<br />

r e c o g n i s e d . L a s t y e a r s h e w a s n a m e d o n e o f 2 0 f i n a l i s t s i n<br />

t h e p r e s t i g i o u s 7 0 2 S a g e S m a l l B u s i n e s s A w a r d s .<br />

THE ROAD TO FARMING<br />

Nwoko.<br />

‘WITH THE HELP OF MENTORS, I’VE ESTABLISHED<br />

MY OWN WAY OF FARMING’<br />

9


to the lease agreement, Nwoko is entitled to use the equipment and some of the existing<br />

According<br />

on the farm; this includes a tractor, plough, tunnels and irrigation equipment. These had all<br />

infrastructure<br />

purchased previously with assistance from the Department of Agriculture, Forestry and Fisheries,<br />

been<br />

Mam’ Beauty had also invested some of her own money in the business.<br />

although<br />

Nwoko first started cultivating the land, she took soil samples to the Agriculture Research Council,<br />

When<br />

supplied her with a list of suitable crops. Fortunately, the seedlings she had ordered were all<br />

who<br />

on the list. She then approached a fertiliser company based in Bryanston, Sandton, which put<br />

included<br />

in contact with an agronomist, who in turn advised her on a fertiliser and planting programme.<br />

her<br />

her first planting cycle, she planted spinach in July, cabbages in August and peppers in September<br />

For<br />

the help of Mam’ Beauty, who allowed her to use her labourers and even assisted with the planting.<br />

with<br />

also made friends with experienced neighbouring farmers, who helped and advised her.<br />

She<br />

you’re a female farmer, it’s difficult for male farmers to open up to you, but I kept asking for help<br />

“When<br />

they offered me assistance,” she says. This included information on farm management, farmworker<br />

until<br />

and weather patterns.<br />

wages,<br />

says that by mid-August her landlord had seen her<br />

Nwoko<br />

and, wishing to retire, offered her a 10-year<br />

determination<br />

on the entire farm.<br />

lease<br />

more land at her disposal, she planted pepper<br />

With<br />

in one of the tunnels, and soon expanded to six of<br />

seedlings<br />

10 tunnels.<br />

the<br />

Green Terrace grows a variety of crops such as<br />

Today,<br />

green peppers, baby marrow and green beans,<br />

spinach,<br />

are supplied to leading retailers such as Food Lover’s<br />

which<br />

as well as the Johannesburg Fresh Produce Market.<br />

Market,<br />

says that she has reinvested most of her profit in the<br />

Nwoko<br />

where it has been used to construct a packhouse, as<br />

farm,<br />

September 2016, when her first round of crops was almost<br />

In<br />

for harvest, Nwoko attended a farmer’s day at the<br />

ready<br />

Fresh Produce Market.<br />

Johannesburg<br />

she met a senior representative from Food Lover’s<br />

Here<br />

and told him about her business. She followed up<br />

Market<br />

an email, providing details of her crops and how much<br />

with<br />

each she was producing.<br />

of<br />

Lover’s Market responded by arranging a farm visit by a<br />

Food<br />

buyer and their group head of sustainability, Andrew<br />

senior<br />

Millson.<br />

they visited the farm, they asked about supplier<br />

“When<br />

such as a refrigerated truck, a packing house<br />

requirements<br />

whether I had any certification standards in place, which<br />

and<br />

didn’t,” Nwoko recalls. “My only vehicle for delivery was my<br />

I<br />

friend’s van. Despite these challenges, I was able to<br />

father’s<br />

an agreement whereby I would supply Food Lover’s<br />

reach<br />

with 300 bunches of spinach a day. I could supply 3<br />

Market<br />

bunches a week, so I also started supplying the hawkers’<br />

500<br />

also put her in touch with Solidaridad, an<br />

Millson<br />

organisation committed to the development of<br />

international<br />

and ecologically responsible supply chains. This in<br />

socially<br />

connected her with the LIMA Rural Development<br />

turn<br />

which sent an agronomist twice a week to<br />

Foundation,<br />

free technical assistance.<br />

provide<br />

late October 2016, Nwoko started supplying other retail<br />

In<br />

with spinach and peppers.<br />

outlets<br />

this time she was supplying 2 000 bunches of spinach a<br />

By<br />

week.<br />

ESTABLISHING THE BUSINESS<br />

FOOD LOVER’S MARKET<br />

well as to repair the tunnels.<br />

market in Katlehong with spinach at R10 a bunch.”<br />

10


peppers were the most difficult to farm, as they’re so sensitive. We also had whiteflies. But I<br />

“The<br />

asking advice from the agronomist,” she says.<br />

continued<br />

the 40 000 cabbages planted during that first year, I was unable to harvest anything due to excessive<br />

“Of<br />

and poor employee management in August,” Nwoko recalls. “I also had challenges with bollworm,<br />

rains<br />

even though we applied insecticide, due to the rain it didn’t work.”<br />

and<br />

learnt several lessons after I’d finished my first year and started preparing for my second rotation. These<br />

“I<br />

always plan ahead; have a five-year crop rotation plan so that you plant on time; and order seeds in<br />

were:<br />

to meet supplier demand.”<br />

advance<br />

says that government and the commercial sector need to establish better, more accessible<br />

Nwoko<br />

and funding models for new farmers.<br />

financing<br />

doing everything I could to supply only the best produce, find markets and establish cash flow,<br />

“Despite<br />

was still difficult to acquire funding for working capital to grow my business.<br />

it<br />

the support of a few mentors, I’ve now established my own way of farming. I’d like to be a modern<br />

“With<br />

and use more technology to improve my yields, which requires me to train and empower my<br />

farmer<br />

in the use of such technology.<br />

workers<br />

also intend to create a household brand for my business with the help of digital marketing platforms<br />

“I<br />

first supplier agreement<br />

Nwoko’s<br />

a retailer was to supply Food<br />

with<br />

Market with 300 bunches of<br />

Lover’s<br />

a day.<br />

spinach<br />

having secure access to<br />

Despite<br />

and even after proving her<br />

land<br />

as a new farmer, Nwoko still<br />

ability<br />

to obtain financing.<br />

struggled<br />

intends making better use of<br />

She<br />

to increase yields and<br />

technology<br />

CHALLENGES AND LESSONS<br />

To irrigate her crops, Nwoko uses drip irrigation on 7ha of land.<br />

FINANCING DIFFICULTIES FACED BY NEW FARMERS<br />

and social media, and I want to serve as an example to other upcoming farmers.”<br />

FAST FACTS<br />

improve overall efficiency.<br />

11


MEET THE SPEAKER Q&A<br />

Q.<br />

A.<br />

Who inspired you to pursue professional<br />

speaking?<br />

Enkromelle Andrew<br />

How did you get<br />

started?<br />

I was constantly being approached by organisations<br />

Q.<br />

A.<br />

Q.<br />

A.<br />

Q.<br />

What songs best describes<br />

your work ethic?<br />

Respect by Aretha Franklin<br />

to share my story or provide my input on a specific<br />

topic/theme/discussion and everything just progressed from<br />

there on.<br />

What kind of kid<br />

were you?<br />

I was a shy and introverted kid,<br />

very aspirational and curious about the future. I was very<br />

involved in sports, especially swimming. I was also extremely<br />

which I still am<br />

Who is your<br />

competitive,<br />

crush?<br />

celebrity<br />

have plenty, however the person that<br />

A. Do you have<br />

I<br />

comes top of mind is Patrice Evra<br />

any hobbies?<br />

Yes, reading business books/magazines<br />

Q.<br />

A.<br />

Q.<br />

A.<br />

Q.<br />

A.<br />

/reports (print and online). Watching my favorite TV series such as Suits,<br />

Empire, Carte Blanche, How to Get Away with Murder, Game of Thrones<br />

How have you changed since you<br />

first started speaking?<br />

and The Fixer to name a few.<br />

I've become more confident and less critical of myself. Being offered the<br />

opportunity to speak to an audience, learn and share things, reminds me that<br />

there is a place for me on this earth.<br />

How hard do you<br />

push yourself?<br />

Extremely hard. I'm so tough on myself that I sometimes don’t find it easy to<br />

Q.<br />

A.<br />

Q.<br />

A.<br />

forgive myself when I make mistakes. Its a bad habit, I aware of that, however<br />

its the only way I know how to succeed.<br />

if<br />

somebody to give you would advice What<br />

they were interested in pursuing professional speaking?<br />

Go get yourself a copy of Bronwyn Hesketh's, Speaker Savvy book. It’s an investment.


The World of Work:<br />

South Africa 2019 - Change Trends, Farmers,<br />

and 21st Century Skills<br />

B Y R A Y M O N D D E V I L L I E R S<br />

South Africa in 2019 and beyond…..what awaits us as<br />

Accepting that our world won’t be turned upside<br />

local citizens, Africans, and members of the global<br />

down where should we be looking to see the threads<br />

community?<br />

of change, and the currents of transformation that will<br />

In short, more of the same…. just a little different.<br />

make 2028 look as different in our future as 2008<br />

looks in our past? As you enter the new year listen for<br />

The nature of change is that it is incremental and not<br />

words and phrases in conversation and the media like<br />

often something that society experiences as violent<br />

artificial intelligence, automation, bots, robotics,<br />

upheaval. Some individuals impacted by change may<br />

mixed reality, mobile-first, blockchain, and smart<br />

experience it violently and strongly (job loss, death<br />

contracts. At the same time there will be continuing<br />

and illness, etc), but on the whole society shifts slowly.<br />

use of cloud computing, big data, and data analytics.<br />

These are concepts that have been moving through<br />

Bill Gates says that we often overestimate what we will<br />

the word of work for the past 18 months and they get<br />

achieve in 2 years, but we underestimate what will<br />

bundled under the collective label of Digital<br />

happen in 10 years. This statement resonates with<br />

Disruption…. It is fun to chat about these disruptors<br />

most of us because when we think about last year it<br />

and the associated trends, but they are also red<br />

feels very similar to this year, but when we think about<br />

herrings.<br />

2008 it seems like an existence on a whole other<br />

planet.<br />

If EVERYONE is talking about these things why are<br />

they red herrings? Surely they are at the heart of the<br />

As a futurist focusing on the future world of work I<br />

conversations we need to have about our evolving<br />

believe that 2019 will not be a year of major upheaval.<br />

society?<br />

As South Africans we have the national elections<br />

We need to beware of the temptation of allowing the<br />

which everyone hopes will finally shake off the Zuma<br />

technology / disruptive trends tail to wag the social<br />

years, but if we are honest regardless of how the<br />

and business dog. If we focus too much on the<br />

balance of political power shifts things will be largely<br />

technology, digital, and other disruptions we miss the<br />

the same for the man in the street…. and the world of<br />

real focus of change…. namely, people - how they are<br />

work will shift marginally in response to these political<br />

impacted, how they need to respond, and what the<br />

changes. Brexit, Trump - China trade wars…. all pretty<br />

fundamental human value proposition is in a time of<br />

much the same limited impact for us.<br />

technological disruption.<br />

13


The conversation that will closely follow the list of<br />

To help us understand 2019 and the years beyond it is<br />

helpful to pull our gaze back a few hundred years.<br />

words above will be peppered with words like<br />

redundancy, job losses, head count reduction,<br />

Why look back to look forward? Because the type of<br />

disruption and (r)evolution we are experiencing now is<br />

resource efficiency, and other similarly terrifying<br />

thoughts. I’d love to say that this is just sabre rattling<br />

not new…. it is similar to dynamics humanity has had<br />

to navigate several times before.<br />

and fear mongering, but the unfortunate reality is that<br />

it isn’t. Certain job functions will no longer need<br />

human beings to execute them. Certain skills sets will<br />

In the agricultural age the value proposition of<br />

humanity lay in our ability to work the land with the<br />

no longer be worthwhile for a corporate to pay for. Life<br />

aid of beasts of burden and community effort. In this<br />

will change forever. In the rise of the steam engines<br />

smart farmers didn’t scream about the injustice of the<br />

age the person who led was likely physically the<br />

strongest and able to work a plot of land longer and<br />

tractor. Smart farmers didn’t organise farmers unions<br />

and agitate for the banning of the steam engine.<br />

drive a more powerful team of harnessed animals.<br />

Then along came the steam engine, and with it the<br />

Smart farmers didn’t look to government to create<br />

legislative hurdles to the introduction of<br />

dawn of the Industrial Age….. suddenly being the<br />

strongest, biggest, fittest, human specimen no longer<br />

mechanisation….. Smart farmers reskilled themselves.<br />

2019 needs to be a year where each of us looks at our<br />

held the mantle of honour and respect it used to.<br />

world of work, our career, and the skills for which we<br />

ANYONE who could stoke a fire and sit behind tractor<br />

or steam engine could do MORE in one day than the<br />

expect to be paid and we evaluate our future<br />

relevance. Every individual needs to take personal<br />

fittest strongest biggest person could achieve in a<br />

week.<br />

responsibility for their future and grow themselves.<br />

This is not the responsibility of HR, or the company<br />

Learning & Development department - it is the<br />

As we move into 2019 we are in the midst of the same<br />

type of transition. Brain power and the ability to<br />

responsibility of each person.<br />

remember and apply “regurgitated” information,<br />

which was the heart of the value of the professions we<br />

How should we be evaluating ourselves and our world<br />

of work?<br />

all aspired to (doctors, lawyers, engineers,<br />

accountants… etc) is rapidly being superseded by the<br />

The World Economic Forum has a model for the<br />

ability of even the most basic computers. Cast your<br />

eye back up a few paragraphs to the list of phrases<br />

development of 21st Century Skills. The key parts of<br />

the model are the columns in orange and blue. In<br />

and words to listen out for - these are the harbingers<br />

of redundancy for traditional careers and jobs. The<br />

order to thrive and succeed in a time of transition and<br />

be successful, you need to be a person who; exercises<br />

workplace in 2019 is going to be experiencing a<br />

“farmer moment”.<br />

curiosity, takes initiative, is resilient in difficulty, is<br />

flexible and adaptable when things don’t go to plan,<br />

leads themselves (and only then leads others), and is<br />

able to seamlessly work across multiple cultures in a<br />

global economy. In the workplace these character<br />

qualities will be expressed and seen in your ability to<br />

solve problems with a fresh perspective generated by<br />

rigorous critical thinking, creatively approach things in<br />

a new way, communicate in a manner that draws<br />

others along with you, and build an effective and high<br />

functioning collaborative environment.<br />

However these character qualities and competencies<br />

may play out or apply in your world you must have the<br />

courage to engage them. This will keep you relevant<br />

and useful in a world that feels like it is changing<br />

slowly, until you look around and realise that it has left<br />

you behind.<br />

In 2019, we must not be farmers….. we must be the<br />

SMART farmers.<br />

14


view is that people are incredible. Ordinary people, led well, can achieve<br />

My<br />

results. I believe that people can be inspired to stop chasing<br />

extraordinary<br />

rewards but rather think about building something that lasts,<br />

immediate<br />

something of which they are proud.<br />

creating<br />

everyone is 5% genius. A leader’s role is to combine the team’s<br />

Apparently<br />

and thereby create a complete genius. My job as a leader is not to be<br />

5%’s<br />

genius, but to be a genius creator. Short term incentivisation is replaced<br />

a<br />

long term inspiration, creativity and pride. Under achieving teams are<br />

by<br />

We create a culture of continuous change and innovation. We<br />

transformed.<br />

a fun environment that is fair and achievement oriented. We praise<br />

build<br />

rather than scold failure – we catch people in, not catch people<br />

progress<br />

I now focus on transferring the skills and techniques of inspirational<br />

out!<br />

15<br />

YOU DON’T HAVE TO BE A<br />

GENIUS TO BE A GENIUS<br />

Kevin Gaskell<br />

LEADER!<br />

I have been leading companies for 25 years<br />

– my earliest challenges were to rebuild a<br />

broken Porsche brand and then to inspire<br />

the team at BMW GB to achieve a 500%<br />

improvement in profit while transforming<br />

the service levels of an industry. I have<br />

founded start-ups, driven turnarounds and<br />

built companies in numerous sectors. Our<br />

teams have won awards and been<br />

recognised as some of the best in the world.<br />

They have also created over R60 billion in<br />

shareholder value.<br />

leadership to others.


are a number of core<br />

There<br />

principles:<br />

performance begins and ends with engagement. The leader’s role<br />

High<br />

to establish a clear vision of success. Everyone needs to understand<br />

is<br />

success will look like, what it will sound like and what it will feel like.<br />

what<br />

will it mean for the customer when we get there? Our teams discuss<br />

What<br />

1<br />

vision and make it tangible. Everyone in the team has a role to play so<br />

that<br />

give them the opportunity to get excited and engaged.<br />

we<br />

it easy for the team to contribute. Build a clear, but simple, plan.<br />

Make<br />

it. Invite comments and ideas. Excite the high performers to<br />

Share<br />

leaders at every level in the organisation. Be totally inclusive of<br />

become<br />

and ideas – let people dream! Communicate the successes of<br />

talent<br />

3<br />

opportunities for growth. Address the fear of change<br />

are<br />

discussing the new status we are striving for. Evaluate carefully the<br />

by<br />

and the marketplace and deal only in facts. Get excited<br />

opportunities<br />

by being enthusiastic about the freedom to make real and<br />

together<br />

ideas and improvements. Quietly identify low performers and<br />

individual’s<br />

the issues: Motivation, skills, other? Provide support once, then<br />

address<br />

first, challenge later. Provide regular feedback. Make heroes of<br />

Praise<br />

high performing teams by praising their approach to a challenge.<br />

the<br />

positive approach can be transferable to other areas. High performers will<br />

A<br />

with the opportunity. Leadership is about creating a positive culture and<br />

run<br />

4<br />

that people are amazing. Leading teams to high<br />

Recognise<br />

is about creating the belief that ideas and challenge are<br />

performance<br />

Set a positive example, be approachable, consistent, and make<br />

progress.<br />

visible. Positive belief is an energy which transfers to others.<br />

champions<br />

5<br />

2<br />

Challenges<br />

substantial change. Invite team members to move quickly.<br />

twice. Don’t carry passengers.<br />

letting the team run. It is not the end of the world if it goes wrong.<br />

16


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17


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18


LIEZEL VAN DER WESTHUIZEN<br />

Liezel van der Westhuizen and Cindy Jacobsz are the first<br />

African, South African all female blind and sighted pair to<br />

tandem cycle from Manali to Khardung La India, 18 330<br />

feet covering 550km.<br />

Not only was it a triumphant African first<br />

when media personality Liezel van der<br />

Westhuizen successfully piloted blind<br />

fellow cyclist Cindy Jacobs on a tandem<br />

bicycle over the famous Himalayas from<br />

Mandali to Khardung La in India last<br />

month, but the pair also had to battle the<br />

elements of wind, rain, sleet and sub-zero<br />

temperatures whilst being severely<br />

challenged by every imaginable technical<br />

problem.<br />

They covered the mean distance of<br />

550km in 10 days at altitudes of up to 18<br />

330 feet.<br />

Liezel describes it as that ‘once-in-alifetime’<br />

event that cyclists around the<br />

world dream of. The expedition starts at<br />

Manali, which is known as the door to the<br />

heaven of the Himalayas, the route takes<br />

you cross five passes with a maximum<br />

altitude of 5602 meters reached at<br />

Khardung La (It’s one of the world's<br />

highest roads in the world.)<br />

Both being extremely passionate about<br />

philanthropy, the two had decided to use<br />

the event to raise funds for two medical<br />

charities namely Operation Smile South<br />

Africa and OneSight. The former is<br />

dedicated to providing free surgery to<br />

children and adults born with cleft lip<br />

and/or cleft palate, while the latter<br />

provides refractive error services and<br />

prescription spectacles to people<br />

without access to affordable vision care.<br />

“Cycling this distance on some of the<br />

highest roads in the world, is a daunting<br />

challenge, especially because the roads<br />

are non-existent at some places, and<br />

you have to be physically and mentally<br />

prepared to complete it,”said Van der<br />

Westhuizen.<br />

What further sets the event aside, is the<br />

fact that it allows for participation of


visually impaired and other physically<br />

challenged athletes. The event was<br />

organized by Adventures Beyond<br />

Barriers Foundations with the aim to<br />

promote inclusion by enabling Persons<br />

with Disability and able bodied people to<br />

participate in Adventure Sports together.<br />

They stayed in tents along the way with<br />

limited access to water for showers and<br />

wore a proudly South African sports wool<br />

brand (CORE MERINO) that protected<br />

them against all the elements.<br />

Some of the technical problems the<br />

women had to endure included Liezel’s<br />

‘camelback’ (water backpack she carries<br />

for nutrition) breaking, her left-hand<br />

cycling glove being blown away and<br />

everything getting wet – all on day one.<br />

On the second day Cindy contracted a<br />

bad eye infection, followed by the<br />

tandem’s left crank breaking on day 3<br />

which meant they had to walk a far<br />

distance before they had access to<br />

technical assistance. A crank from a<br />

spare bicycle that was fitted to their<br />

tandem to aid them with their finish.<br />

On subsequent days Liezel battled a<br />

stomach bug, their bicycle brakes<br />

stopped working due to the altitude , and<br />

on the final day of cycling the screw on<br />

Liezel’s seat post that held Cindy’s<br />

handlebar to the tandem broke off. They<br />

had to walk the final two kilometers to the<br />

top of Khardung La on the highest<br />

motorable road in the world.<br />

People can still<br />

make donations to<br />

their fundraising<br />

efforts:<br />

SMS the word<br />

"tandem" to 42030<br />

and donate R30<br />

20


conduct both our professional (and personal) lives in a turbulent, dynamic,<br />

We<br />

competitive and often harsh world. And so, starting a business,<br />

fiercely<br />

an insane sales target, turning a floundering venture around, these<br />

meeting<br />

all challenges that are infinitely comparable to trekking to a Pole or<br />

are<br />

an ocean. The Business world is the new frontier, it is a place of<br />

rowing<br />

adventure, presenting an arena for uniquely challenging<br />

extraordinary<br />

every day.<br />

expeditions<br />

the past decade of my life I have taken part in and led many expeditions to<br />

For<br />

of the most remote desolate and beautiful parts of the planet, and the<br />

some<br />

I have learned are astonishingly transferable to the world of<br />

lessons<br />

etc etc<br />

business/sales/marketing/finance<br />

passion, grit, calculated risk taking, survival, collaboration, discipline,<br />

Vision,<br />

precise planning are as important in the boardroom as they are in<br />

leadership,<br />

wilderness…although of course an error in the boardroom may not result in<br />

the<br />

death.<br />

your<br />

all of the attributes I have mentioned, resolve/vasbyt/Nyamezela is the one<br />

Of<br />

most likely to guarantee success. However, resolve isn’t created in a<br />

quality<br />

it cannot and does not stand alone. It grows out of PASSION.<br />

vacuum,<br />

presentation, RESOLVE, takes a new look at how to foster passion, then<br />

This<br />

that passion to create discipline and to construct a process which will<br />

harness<br />

passion and discipline towards significant success. “If one is resolute<br />

drive<br />

the journey ahead and passionate about achieving one’s vision, then<br />

about<br />

the right processes in place we can achieve that which has been<br />

with<br />

to be impossible before.” But it will take RESOLVE<br />

considered<br />

Peter van Kets<br />

A D V E N T U R E R A N D C O N S E R V A T I O N I S T<br />

21


of the great perks of my life as an adventurer and as a speaker is that I<br />

One<br />

to meet some amazing people. Speaking at conferences all over the planet<br />

get<br />

gives me the opportunity to hear their stories in great detail, but by far<br />

also<br />

most interesting of these speakers are the futurists. Ahhh the future! What<br />

the<br />

it hold for us and this fragile planet of ours. Robert Frost once said ‘We<br />

does<br />

dance about in circles and suppose, but the secret sits in the middle and<br />

all<br />

It seems now that we know a lot (we think) and the main point<br />

knows.”<br />

is that in 10 years time, especially with the influence AI<br />

unquestionably<br />

intelligence), the businesses that we know today and the way they<br />

(artificial<br />

led (including leadership styles) will, without doubt, not be the same as<br />

are<br />

are today. It takes constant strategic adaptation to disruptive business<br />

they<br />

and a heap of resilience (in a basic nutshell) in order to maintain any<br />

trends<br />

of sustained success. Undoubtedly, one of the big problems with<br />

semblance<br />

is having an adaptive approach.<br />

this<br />

just returned from the Dunlop Beyond the Rift Valley Expedition in<br />

Having<br />

and having had another encounter with the unexpected, I have once<br />

Rwanda<br />

learned the value of being adaptive in ones approach to strategy.<br />

again<br />

intention for this expedition was to be the first person to traverse the<br />

My<br />

Nile Congo Divide. A series of mountains, hills and volcanoes that<br />

Great<br />

the Nile River to the east and the Congo River to the west. The source<br />

separate<br />

this traverse is in the south of Rwanda in a spectacular rainforest (that gets<br />

of<br />

of rain a year) called Nyungwe and finishes on the border with the<br />

1800mm<br />

divide starts really close to the Burundi border and as we drove into the<br />

The<br />

we noticed hundreds (literally) of really well armed soldiers patrolling<br />

reserve<br />

area. At the forests headquarters we were told that we were absolutely not<br />

the<br />

in the area because of a major “landslide” (right!). Something<br />

allowed<br />

amiss and we were not going to argue with these extremely competent<br />

was<br />

military personnel. However, this was a big deal as it meant that the<br />

looking<br />

expedition was in jeopardy and that I would in fact not be able to<br />

whole<br />

what we came to achieve. And it’s just the start! Enter PLAN B!<br />

achieve<br />

DRC and Uganda in the north.<br />

22


a brief chat with the team we decided to not waste any time, take<br />

After<br />

of a bad situation and climb the highest mountain in the area called<br />

advantage<br />

This swiftly followed by a cranking mountain bike ride along the<br />

Bigugu.<br />

Nile trail which runs on the<br />

Congo<br />

of lake Kivu then to climb the<br />

edge<br />

and Karisimbi volcanoes in the<br />

Bisoke<br />

of Rwanda and finally kayak Lake<br />

north<br />

from the North back down to the<br />

kivu<br />

Keeping it simple! This change<br />

south.<br />

not an easy for many reasons.<br />

was<br />

one for my psych, but also<br />

Mainly<br />

we had been granted many<br />

because<br />

(Rwanda is a wonderfully<br />

permits<br />

country) by the Rwandan<br />

controlled<br />

Board facilitated through<br />

Development<br />

Baas who heads up Wilderness<br />

Ingrid<br />

in the area. These permits are<br />

Safaris<br />

controlled and any changes<br />

strictly<br />

to them would take days, if not<br />

made<br />

to get approved. After a few<br />

weeks<br />

calls to Ingrid and the RDB we<br />

phone<br />

settled on the new plan.<br />

eventually<br />

are no greater breeding grounds<br />

There<br />

adaptive behavior than those<br />

for<br />

found in big expeditions. Constant changes in the environment<br />

opportunities<br />

adaptive behavior and if you don’t adapt the chances of survival in<br />

forces<br />

cases are slim. The ocean, especially the Atlantic Rowing Race has<br />

some<br />

me valuable lessons about planning and strategy. On my first row across<br />

taught<br />

Atlantic with friend Bill Godfrey we had had to deal with constant change,<br />

the<br />

none more exasperating than a cut off low pressure system in the middle of<br />

but<br />

any endurance event, the race route is a decisive factor; it’s even more<br />

In<br />

when you have to choose your own path from start to finish and you<br />

important<br />

to decipher the winds and currents of an entire ocean in the process. Our<br />

have<br />

was to navigate a seven-metre rowing boat 5,500 kilometres across the<br />

task<br />

Ocean, from the Canary Islands to Antigua, and finish on a line only<br />

Atlantic<br />

mile wide – all without assistance or motors to keep us on track if we were<br />

one<br />

off course. We had decided to take a direct route to Antigua (which is<br />

blown<br />

the norm). On Christmas day we were in 1st postion (out of 23 boats), our<br />

not<br />

which was a straight line route, was working perfectly. And then<br />

strategy,<br />

changed. The next 24 hours saw us go backwards in maddening<br />

everything<br />

And it worked magnificently.<br />

the ocean that brought about total change in overall race strategy.<br />

currents and constantly changing winds. At this stage the only other boat


had decided on this route as their strategy was a boat called Pendovy<br />

who<br />

and they were 50NM behind us and in second position.<br />

Swift<br />

short, our straight-line strategy had just about failed us. Tjaart (my weather<br />

In<br />

and I discussed the options over the satellite phone: stick to our route in<br />

man)<br />

hope that the low would dissipate, or get out of the system by heading<br />

the<br />

and pick a fight with the guys down there. If we chose option one and<br />

south<br />

low persisted, our race chances would be shot; if we headed south now,<br />

the<br />

could well give up our first place position. Neither option filled us with joy.<br />

we<br />

headed south!<br />

We<br />

only did we have to head due south, but to make up the distance we were<br />

Not<br />

to lose we also had to do it as fast as we could. This meant rowing<br />

about<br />

as much as possible. Initially, we shortened our rest periods to one<br />

together<br />

while maintaining our 90-minute shifts, giving us 15 minutes together at<br />

hour<br />

start/end of each shift. Then, once we were used to shorter rest periods,<br />

the<br />

dropped them further to only half an hour each. Now it was 90 minutes on,<br />

we<br />

minutes off, allowing us 30 minutes together at the start/end of each shift.<br />

30<br />

risky decision paid off and after 3 days of heading south we turned and<br />

Our<br />

west.still in 1st position. But it wasn’t over yet. We would still have to<br />

headed<br />

hard to maintain that lead. Over the next few days we rowed hard into a<br />

work<br />

north-easterly wind, but we managed to maintain our heading which<br />

strong<br />

had decided on this route as their strategy was a boat called Pendovy<br />

who<br />

and they were 50NM behind us and in second position.<br />

Swift<br />

short, our straight-line strategy had just about failed us. Tjaart (my weather<br />

In<br />

and I discussed the options over the satellite phone: stick to our route in<br />

man)<br />

hope that the low would dissipate, or get out of the system by heading<br />

the<br />

and pick a fight with the guys down there. If we chose option one and<br />

south<br />

low persisted, our race chances would be shot; if we headed south now,<br />

the<br />

could well give up our first place position. Neither option filled us with joy.<br />

we<br />

We headed south...<br />

To here the rest of the story you'll have to book me for your next event!<br />

24


JACQUES DE VILLIERS<br />

G O A L S E T T I N G<br />

If you’ve ever tried goal-setting, and you probably have, you’ll know that there are only two outcomes. You either achieve<br />

the goal or you don’t. Strangely, both success or failure to achieve your goals leads to dissatisfaction and disillusionment.<br />

It’s easy to understand that failing to achieve something can lead to dissatisfaction and disillusionment. One has one’s<br />

heart set on achieving an outcome - getting the car, the house, the date, the wealth - and it doesn’t happen. It’s easy to get<br />

that one can be disappointed. And, if one continues to fail at one’s goals it can become a chronic condition where one sees<br />

oneself as a failure. This is not a helpful space to be when one wants to lead a fulfilled and harmonious life.<br />

What’s more nuanced and harder to understand is that when one achieves one’s goal that one is still dissatisfied,<br />

disappointed and disillusioned.<br />

THERE ARE THREE REASONS FOR THIS<br />

1.<br />

goal one achieves is not what it appears to be. It’s not a panacea to making you happy and fulfilled (which is<br />

The<br />

the point of any endeavour in life). When you get what you want you find that you’re still insecure (is this<br />

actually<br />

husband going to stay faithful, is this beautiful car better than the Joneses and is this house going to<br />

handsome<br />

me safe)? Relatively, it’s not long before you want to trade in the beautiful husband, car and house because<br />

keep<br />

they have faults and foibles that don’t sit well with your view of how things should be.<br />

2.<br />

fraught with arguments, accusations and anxiety. How simple was life when you had a one-bedroomed<br />

becomes<br />

in a modest area? That four-bedroomed beauty in the upmarket area you now stay in becomes a<br />

apartment<br />

and time-consuming enterprise. You now have to worry about gardeners, domestic workers, handymen<br />

massive<br />

security. You have to spend money on more and better furniture, televisions, wifi and kitchenware. Your rates<br />

and<br />

Getting the things you want increase the level of complexity in your life. The beautiful relationship you desired<br />

and taxes and water and electricity bills are sky high. There’s more stress on you to earn more and there’s more<br />

insecurity that if you lost your job or business it would be massively disastrous. You get to realise that the more<br />

you have, the more you have to lose and thus, the more insecure you are.<br />

3.<br />

of us are driven to achieve goals because we come from a place of lack. We think that we don’t have<br />

Most<br />

and need more and are not enough and need to be more. We’re always chasing something to try and<br />

enough<br />

away our insecurities because we think that if we have more and if we are more, we’ll be secure, powerful,<br />

push<br />

and harmonious. When Wallis Simpson, the Duchess of Windsor said, “You can never be too rich or too<br />

fulfilled<br />

thin,” she was spot on. We can never get enough to feel secure.


IF ACHIEVING OUR GOALS IS NOT THE ANSWER TO<br />

SECURITY, POWER, FULFILLMENT AND HARMONY,<br />

WHAT IS?<br />

HERE ARE TWO CONCEPTS TO EXPLORE:<br />

YOU HAVE MORE THAN IS YOUR DUE<br />

You and I are enough and have enough already. Think on it, just by<br />

getting to play on this planet for the brief time allocated to us, we<br />

already have more than is our due. You are already full of blessing.<br />

Being conscious and getting to experience this wonderful gift of life<br />

is the point of the exercise. What if you were born dirt poor on an<br />

island somewhere in the Indian Ocean? Imagine that you lived in a<br />

threadbare shelter, you subsisted on fish, coconuts and bananas<br />

and you worked hard to eke out your survival.<br />

And, to add to the blessing of working, you have two beautiful<br />

children who are the apple of your eye, you get to make love with<br />

your partner every night, you get to sing and dance with your<br />

friends around the fire, especially when the banana moonshine<br />

kicks in. If you were this person and someone asked you if you were<br />

secure, fulfilled and contented, I reckon you’d say “Yes.” You’d be<br />

grateful to be living this awesome life.<br />

PROCESS TRUMPS OUTCOME<br />

You’ve probably heard the cliche, “It’s about the journey, not the<br />

destination,” more times than you care to remember. We have to<br />

think about what the point of our existence is. I don’t believe it is to<br />

accumulate more stuff. I believe the point is that it’s a process of<br />

becoming a courteous and useful human who is there for the benefit of others. Also, (in my context, anyway), to show my<br />

gratitude for getting to play here, I want to thank my benefactors and present them with a beautiful work of art. It’s only<br />

through the process of living this life and using the good and bad that comes my way that I can shape myself into a<br />

Davidian masterpiece. My job is to take every waking moment, be my best in it, savour it, be grateful for it (because I might<br />

not have another moment after that one) and be useful in it.<br />

In the final analysis, our goal is to become an excellent human being and not a collector of stuff. Our goal is not to die with<br />

the most toys. Our goal is to experience and be enchanted by this story that has been written for us.<br />

Of course, this piece of text is is not here to say that we can’t strive for the stuff we desire. Go for it, set your goals and<br />

undertake the actions to achieve them. Just be mindful that the accomplishment of them won’t necessarily lead to security,<br />

fulfillment, harmony and happiness.<br />

I don’t know about you, but I want to weep with infinite joy, fulfillment and harmony when my daughter looks into my eyes<br />

with total trust and love and hugs me. I just can’t seem to get the same feeling from sitting in my beautiful car, sitting in<br />

front of my television and holding my IPhone in my hand.<br />

26


S O U T H A F R I C A ' S E C O N O M Y<br />

WALTERS<br />

SHELLEY<br />

Everybody is lamenting the state of the South<br />

African economy, not to mention the global<br />

economy. We respond with surprise and<br />

frustration, yet we know that downturns are<br />

inevitable in anybody’s lifetime. It’s how you<br />

ride them out that determines not only our<br />

business’ longevity and success, but also our<br />

competitive advantage.<br />

Throughout history, every economic downturn<br />

has changed business processes. First, in the<br />

way we buy, and then by necessity, it changes<br />

the way we sell. If an economic downturn does<br />

not change the way we sell, we are missing<br />

the client’s cues.<br />

Either way, we can expect clients to put<br />

increasing pressure on us if they do not get<br />

value from their interactions with sales. They<br />

will request or seek automation – allowing<br />

them to reduce or eliminate the role of sales (if<br />

they feel it is no longer relevant) and<br />

accelerating the journey to commodity<br />

supplier.<br />

The ‘cost of sale’ is growing faster than<br />

revenue for most B2B clients, with little to no<br />

room to cut more fat, so increasing efficiency<br />

and reducing friction in the sales process<br />

provides returns not only for clients, but also<br />

for the sales portion of our organizations.<br />

This economic downturn presents us with an<br />

opportunity to streamline our offering, our<br />

messaging, our approach and our processes -<br />

positioning us for meaningful and frictionless<br />

client engagements. And when the dust settles<br />

and we are back to a stable and growing<br />

economy, you would have put so much<br />

distance between you and the status quo that<br />

your competitors will find it a real challenge to<br />

catch up.<br />

Conversation Intelligence Africa works with<br />

teams both locally and abroad, in large<br />

enterprises and small, to ensure that your<br />

sales professionals have the clarity, conviction<br />

and competence to deliver your differentiated<br />

messaging to your clients.<br />

27


International corporate speaker and trainer, Shelley Walters, specialises in sales, persuasion and<br />

presentation skills, providing individuals, groups and audiences with relevant, up to date with<br />

information to boost their performances in both sales and presentation skills.<br />

With over 15 years sales and presentation experience in both business-to-business and businessto-customer<br />

environments, Shelley brings unique insight and experience to her clients; helping<br />

them to navigate the increasingly challenging areas of sales, persuasion and presentation skills.<br />

Her career began in a cut-throat office automation industry, working her way up from direct sales<br />

to negotiating at a boardroom level in just 3 months. Later, Shelley served as the first Business<br />

Development Officer for South Africa’s first black-owned finance house, Sadiba Asset Lease, until<br />

she joined the team at Kingfisher FM in 2007.<br />

For four and a half years, Shelley served as the Breakfast Show co-presenter on Port Elizabeth’s<br />

popular radio station. Addressing 144 000 people every morning, she quickly learnt how to think<br />

on her feet and how to entertain an audience whilst consistently providing information that was<br />

both relevant and informative. She regularly recorded voice-overs for adverts, productions and<br />

documentaries. This she did, whilst also serving as the station’s Sales & Marketing Manager,<br />

turning the station around from 100% donor-funded to 100% advertiser-funded in 18 months.<br />

In 2010, due to increased opportunities to address business audiences on topics related to sales<br />

and presentation skills, Shelley made the move from Port Elizabeth to Johannesburg. Since then,<br />

Shelley has spoken at over 300 conferences, seminars and training courses internationally. Her<br />

natural wit and humour, combined with her passion for people and broad corporate experience,<br />

makes her a passionate and engaging presentation skills and sales trainer.<br />

When not speaking, she coaches clients around<br />

the world, having worked with 50 companies within<br />

South Africa and abroad.<br />

“The outcome of the training you’ve provided<br />

me has been phenomenal to say the least. The<br />

common question after each presentation is:<br />

“Who has trained you?”’<br />

Siyabulela Xuza, Harvard Graduate & Rocket<br />

Scientist / Energy Entrepreneur<br />

“Shelley’s training was high quality and offered<br />

a lot more than I expected! This is crucial<br />

information for any company who regularly<br />

presents new ideas and concepts, whether<br />

internally or externally”<br />

Phillipa Wild, Head of Technical Marketing,<br />

Discovery Head Office<br />

28


S t e p h e n G r o o t e s<br />

REFORM<br />

LAND SA'S<br />

The debate and conversation around land ownership in<br />

South Africa, and what has become the battlecry of<br />

“expropriation without compensation” has become one of<br />

the dominant political issues of the year. So powerful is the<br />

issue, and so closely is it tied up with political identity” that it<br />

is likely to remain an important issue for many years to<br />

come. It is also likely to have a big impact on next year’s<br />

elections, on sometimes unexpected ways. But, at the same<br />

time, there are also elements to it that may be more complex<br />

than is sometimes assumed. By Stephen Grootes.<br />

At the time of writing, Parliament’s Constitutional Review<br />

Committee has resolved that the Constitutional clause<br />

around land and property, Clause 25, will be changed. While<br />

the committee does not have the power to dictate what the<br />

clause should be changed to, or what the final text should<br />

look like, the ANC has said that will make it more explicit<br />

that expropriation without compensation is allowed, for the<br />

particular purpose of land reform.<br />

Already, there are at least two court challenges in the works.<br />

The first is from the Institute for Race Relations. It has<br />

problems with the process, saying that it appears that<br />

thousands of submissions that were opposed to a change of<br />

the Constitution were ignored. The Constitutional Court has<br />

spelt out a definition of “meaningful consultation” in a<br />

previous case, which means that this process could be<br />

challenged against that standard. The second case is from<br />

Afriforum, which is vehemently opposed to any kind of<br />

expropriation. These two cases are simple harbingers of what<br />

is likely to come. No matter how the political process plays<br />

out, is is very likely that every step of the way will be<br />

challenged in court.<br />

However, that may not be the best outcome to this issue.<br />

Land, and land occupation, is in some ways the “original sin”<br />

of South Africa. Black people, who occupied the land, were<br />

forcibly removed from it, by white people. This is a historical<br />

fact that underpins the conversation around it now. At the<br />

same time, it is also fair to ask whether this issue would have<br />

the political power it does now if it had not been used by<br />

former President Jacob Zuma and his supporters during the<br />

run-up to the ANC’s Nasrec conference. And it is also clear<br />

that the resolution taken at NASREC to expropriate without<br />

compensation was very nearly defeated. As a result of this,<br />

the issue is still hugely contested within the ANC.<br />

One of the aspects of this debate that is easily missed, is that<br />

there are two strands to the argument to expropriate. One<br />

group of people, generally around President Cyril Ramphosa<br />

and the ANC in Gauteng, often concentrates on “giving land”<br />

to people who currently don’t have it. They focus on urban<br />

land, on the need to “give land” to those who have no assets<br />

at all. The point here, is that their focus is on helping people<br />

who have nothing.<br />

29


Then there is another group of people, including some in the<br />

ANC and those in the EFF, who focus on “taking” land. For<br />

them, this is a very different prospect. They appear to<br />

believe that white people have given up very little since the<br />

end of Apartheid. As a result, they should now give up some<br />

of the land “they” own. this is a very different argument,<br />

and in the end is really about racial identities. At the start of<br />

the year it appeared that this issue was dominated by the<br />

voices of those on the “take land” side of the debate. Now,<br />

it seems that the other side, the “give land” side may be<br />

gaining momentum. This is significant, because it might<br />

signal that Ramaphosa has been able to take charge of the<br />

debate and the narrative around this. That in turn could<br />

indicate that he has been able to consolidate his power in<br />

the ANC.<br />

However, while it seems momentum is moving towards<br />

some kind of change, there are still other thorny problems<br />

to deal with. To put this in perhaps an over-simplified<br />

fashion, it may well be possible to craft a political consensus<br />

in which white people lose some land without being<br />

compensated for that. From a technical point of view, that is<br />

relatively easy to do, the people who own the land who are<br />

white are easy to identify. But the problem may really come<br />

around deciding who would actually own the land<br />

thereafter. As an example of this problem, consider this<br />

hypothetical example. Imagine, for a moment, that there is a<br />

piece of land occupied by a farmer and their family in<br />

Mpumalanga. They have occupied that land for several<br />

generations. It used to be occupied, or owned, by a black<br />

family who were forced off the land during the Apartheid<br />

era. Next to that farm, lives another group of people who<br />

are in shacks, and have very little, they depend in the main<br />

on social grants.<br />

But it still runs the risk of raising homes that are then dashed,<br />

leading to further disputes in our society.<br />

Meanwhile, if the 2019 elections are seen as a referendum on<br />

land, it may actually be to the detriment of the ANC. The DA<br />

would stand as the party, and the only big party, opposing a<br />

change to the Constitution. This could be important, as it<br />

could turn the election into a poll between the “haves” and<br />

the “have-nots”. That in turn could help the DA resolve some<br />

of its own internal disputes over its identity. That surely<br />

would be to its benefit. This would also make it hard to<br />

predict that the ANC and the EFF together would actually win<br />

the two-thirds majority they would need together to change<br />

the Constitution.<br />

There are many strands to the debate and the conversation<br />

around land reform, and expropriation, that have yet to be<br />

resolved. In some ways, where we are now, may only serve as<br />

a starting point. At this stage, it does seem clear that<br />

Ramaphosa, and most of the ANC, is determined not to follow<br />

the examples of Zimbabwe or Venezuela. His often-repeated<br />

claim that there “will be no smash-and-grab land reform” is<br />

an indication that no matter what happens there will be a<br />

legal process that will be followed. This is likely to prevent<br />

the worst of any possible economic damage that could occur<br />

as the result of investors losing confidence, or farmers giving<br />

up their farms.<br />

However, despite all the problems thrown at them, the<br />

family that originally owned that land have been able to<br />

enter the middle-class, and are doing quite well and living<br />

and working in Sandton. If the land is taken from the white<br />

family, who would get it? The people living next to the land<br />

who have nothing? Or the descendants of the people who it<br />

was taken from? If you were to give to those with nothing, it<br />

would mean a black government is presiding over the<br />

continued dispossession of land from a black family. If it is<br />

given to that family, what does that mean for those with<br />

nothing, they are unlikely to sit idly by and let it happen.<br />

Just that aspect alone reveals some of the complexity<br />

around this problem. There may be some solutions,<br />

involving the waiting lists for RDP houses, or other measures<br />

of determining who should benefit.<br />

30

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