Expedia Group Trust Behaviour
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6<br />
Seek Mutual<br />
Understanding<br />
Definition:<br />
Listening to the perspective of others and clarifying<br />
meaning before responding. Confirming everyone<br />
is on the same page. Being able to restate an<br />
opposing opinion, even when you disagree.<br />
Welcoming different thoughts and opinions.<br />
Valuing curiosity.<br />
Falling short:<br />
Putting the responsibility on others to ask questions<br />
and seek clarification. Failing to take your<br />
audience into account. Failing to listen or halflistening.<br />
Making assumptions. Just waiting for your<br />
turn to talk.<br />
Things to do:<br />
o Empathize with your audience and tailor your<br />
message accordingly.<br />
o Invite others to speak, respond, contribute.<br />
o Paraphrase back/ask others to paraphrase back.<br />
o Ask probing questions.<br />
o If you don’t know something, ask.
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