Troubleshoot and diagnose Firefox common problems-converted
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<strong>Troubleshoot</strong> <strong>and</strong> <strong>diagnose</strong><br />
<strong>Firefox</strong> <strong>common</strong> <strong>problems</strong><br />
Get Free Mozilla <strong>Firefox</strong> Support
Why <strong>Firefox</strong> as Your default Browser<br />
• <strong>Firefox</strong> is great when you look around for<br />
security <strong>and</strong> ease of use. Sometimes users<br />
may face issues with this browser. Most<br />
<strong>problems</strong> with <strong>Firefox</strong> can be fixed by<br />
following the troubleshooting methods<br />
described below.<br />
www.browser-support.co.uk 1-800-358-0071
1. Restart your computer<br />
• Sometimes <strong>problems</strong> can be fixed by simply<br />
restarting your computer <strong>and</strong> then starting<br />
<strong>Firefox</strong> again.<br />
www.browser-support.co.uk 1-800-358-0071
2. Clear your cookies <strong>and</strong> cache<br />
Many <strong>problems</strong> with loading web pages can be<br />
resolved by clearing <strong>Firefox</strong>'s cookies <strong>and</strong> cache:<br />
• Click the Library button , click History <strong>and</strong><br />
select Clear Recent History….<br />
• In the Time Range to clear: drop-down,<br />
select Everything.<br />
• Click the arrow next to Details to display the list<br />
of items that can be cleared.<br />
• Select both Cookies <strong>and</strong> Cache.<br />
• Click Clear Now.<br />
www.browser-support.co.uk 1-800-358-0071
3. Restart <strong>Firefox</strong> in Safe Mode<br />
Start <strong>Firefox</strong> in Safe Mode:<br />
• Click the menu button , click Help <strong>and</strong> select Restart<br />
with Add-ons Disabled…. <strong>Firefox</strong> will start up with the<br />
<strong>Firefox</strong> Safe Mode dialog.<br />
• In the <strong>Firefox</strong> Safe Mode dialog, click Start in Safe<br />
Mode.<br />
• Check whether your problem is still happening while in<br />
Safe Mode.<br />
• If the problem still happens in Safe Mode, go on to<br />
step 4.<br />
• If the problem does not happen in Safe Mode, move to<br />
next step.<br />
www.browser-support.co.uk 1-800-358-0071
4. Reinstall <strong>Firefox</strong><br />
Follow these steps to completely remove <strong>and</strong> reinstall <strong>Firefox</strong>.<br />
• Download <strong>and</strong> save the installer for the latest official<br />
version of <strong>Firefox</strong> from mozilla.org.<br />
• Exit <strong>Firefox</strong> (if open):Click the <strong>Firefox</strong> menu , then click Exit.<br />
• Uninstall <strong>Firefox</strong> from your computer.<br />
• Delete the <strong>Firefox</strong> program folder, which is located in one of<br />
these locations by default:<br />
– C:\Program Files\Mozilla <strong>Firefox</strong><br />
– C:\Program Files (x86)\Mozilla <strong>Firefox</strong><br />
• Reinstall <strong>Firefox</strong> using the installer you downloaded earlier<br />
www.browser-support.co.uk 1-800-358-0071
5. Refresh <strong>Firefox</strong><br />
The Refresh <strong>Firefox</strong> feature can fix many issues by restoring<br />
your <strong>Firefox</strong> profile to its default state<br />
• Click this Refresh <strong>Firefox</strong> button directly, if you are viewing<br />
this page in <strong>Firefox</strong>.<br />
This won't work if you are using a different browser or on<br />
a mobile device.<br />
– You can also find a Refresh <strong>Firefox</strong> button at the top of the<br />
<strong>Firefox</strong> about:support <strong>Troubleshoot</strong>ing Information page.<br />
• To continue, click Refresh <strong>Firefox</strong> in the confirmation<br />
window that opens.<br />
• <strong>Firefox</strong> will close to refresh itself. When finished, a window<br />
will list your imported information. Click Finish <strong>and</strong> <strong>Firefox</strong><br />
will open.<br />
www.browser-support.co.uk 1-800-358-0071
6. Create a new <strong>Firefox</strong> profile<br />
• Sometimes files in your <strong>Firefox</strong> profile<br />
folder that correspond to the essential<br />
information that a <strong>Firefox</strong> Refresh doesn't<br />
remove (such as bookmarks <strong>and</strong> browsing<br />
history) may be causing the issue. You can<br />
create a new, additional profile which will not<br />
contain any of your old <strong>Firefox</strong> data.<br />
www.browser-support.co.uk 1-800-358-0071
Other solutions<br />
• If you've tried all of these troubleshooting<br />
methods <strong>and</strong> you're still having <strong>problems</strong>, the<br />
issue may be with other software or hardware<br />
on your computer.<br />
Visit www.browser-support.co.uk<br />
www.browser-support.co.uk 1-800-358-0071
www.browser-support.co.uk 1-800-358-0071
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