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1<br />
TOKYO<br />
Tokyo Bid for the American<br />
Association of Heart Surgeons<br />
By Destination Tokyo
2<br />
Contents<br />
Tokyo Overview – .......................................................................................................... 3<br />
Tokyo past events and the Type of Clients ................................................................... 3<br />
Visitor Activities ............................................................................................................ 4<br />
Visitor Origins, Arrivals and Average Length of Stay ..................................................... 6<br />
Visitor Spend ................................................................................................................ 7<br />
Seasonality ................................................................................................................... 9<br />
Tourism Resources Audit ............................................................................................. 9<br />
References ........................................................................ Error! Bookmark not defined.<br />
Destination Tokyo
3<br />
Tokyo Overview –<br />
Tokyo is located to the East of Japan which is<br />
shown on the map to the left. Tokyo is a city<br />
which population reaches 37,468,303 in 2018<br />
(world population review, n.d), meaning this is<br />
the largest population in a city.<br />
Tokyo past events and the<br />
Type of Clients<br />
Although there is little information on experience of<br />
past events and the success rate of Tokyo dealing<br />
(Google images, n.d)<br />
with them, there is set to be a world heart congress in 2019 starting<br />
from the 6th of May and ending on the 8th. The conference is to<br />
explore the latest technologies, it also provides a ‘platform for cardiologists, cardiac surgeons,<br />
medical practitioners, researchers and clinical research organisations. (Heart World Congress,<br />
n.d, no author).<br />
I could not find any information on the hotel regarding the amount of conferences are held<br />
and how successful they have been. Although after contacting emailed the hotel, they said<br />
they had no information besides another email to contact which then I received a reply<br />
informing me that the information is confidential. I also looked for numbers of business<br />
travellers to Tokyo and found little information on websites such as Statista.<br />
Tokyo is a known as a business district due to the various<br />
business buildings and vast amount of business visitors each<br />
year for conferences and meetings, this can be seen in the<br />
graph to the right. It shows the number of international<br />
conferences in Japan and Tokyo. There are a vast number of<br />
conferences in 2019 which include; Education and training<br />
conferences, scientific conferences and medical conferences.<br />
Destination Tokyo
4<br />
Visitor Activities<br />
Tokyo offers a variety of choice of things to do which includes; shopping, culture, dining<br />
experiences and entertainment. (Japan guide, 2018). Some examples are shown below:<br />
• Shopping locations - Shinjuku ‘the<br />
largest shopping and entertainment<br />
district’ as written in Tokyo's<br />
shopping guide from Japan-<br />
Guide.com in 2018. Shinjuku is home<br />
to department stores and various<br />
boutiques. On the other Hand Ginza,<br />
is for the upmarket shoppers with<br />
high end shops, art galleries and<br />
electronics stores such as Apple.<br />
(Japan-Guide.com, 2018).<br />
• Cultural experiences - Rickshaw<br />
tourist experience which allows you<br />
to experience what used to be the<br />
common form of travelling through<br />
the historic Asakusa. (Go-Tokyo -<br />
Rickshaw tourist experience, n.d).<br />
• The Nigiri Sushi - Making workshop is<br />
available allowing you to not only eat<br />
but also learn how to make sushi.<br />
(Go-Tokyo - Nigiri Sushi-making<br />
workshop, n.d). Japan is also known<br />
for its Shrines<br />
and gardens<br />
like the<br />
Imperial East<br />
Gardens<br />
(Japan<br />
Guide,2018).<br />
• Dining experiences -Tokyo offers a<br />
wide choice of dining experiences,<br />
from high end food at the Tower to<br />
indulging in the local cuisine at<br />
Nazebo. (TripAdvisor- restaurants in<br />
Tokyo, 2018). Tokyo also has the<br />
most Michelin star restaurants in one<br />
city.<br />
• Entertainment- Very prominent in<br />
Tokyo is the robot restaurant cabaret<br />
shows located all over Tokyo,<br />
however there are also sumo<br />
wrestling shows available. (Tokyo<br />
essentials, 2015).<br />
• Japan’s Seasonal Attractions - Japan<br />
is the land which has vastly different<br />
climates in different parts of Japan. In<br />
the year, the mountains which are<br />
situated far north will be snowing;<br />
there are many opportunities to ski.<br />
While the southern islands in Japan<br />
are warm and perfect for beach<br />
Destination Tokyo
5<br />
activities. These can differ due to the<br />
climate of the country, because many<br />
activities might be suitable at<br />
different points of the year. A season<br />
that most visitors avoid is the rainy<br />
season which starts beginning of June<br />
to mid-July, this is so they can plan<br />
their outdoor holidays before arriving<br />
to Japan (JNTO Organisation, 2018).<br />
• Tokyo Imperial Palace - The Imperial<br />
Palace is located on a site within<br />
Tokyo, which is called Edo Castle. The<br />
area of the imperial palace is<br />
surrounded by tall moats and stone<br />
walls. This historic site is a short walk<br />
from the main railways station in<br />
Tokyo. The Imperial Palace has been<br />
voted fifteenth most visited place in<br />
Tokyo and it was built in the fifteenth<br />
century by Japanese people. With<br />
this attraction tourists can discover<br />
the history of Tokyo (Japan Guide,<br />
2018).<br />
go on two different observation<br />
decks at the top of the building,<br />
which gives great views of the city of<br />
Tokyo (Japan Guide, 2018). The<br />
bottom of Tokyo Sky tree is home to<br />
Tokyo Solamachi which is a complex<br />
containing shops and restaurants.<br />
(Japan-Guide.com, 2018).<br />
• Tsukiji Fish Market - This is a very<br />
popular place for tourists, as this is an<br />
outer fish market. The whole market<br />
consists of a couple of blocks of<br />
wholesale and there after retail<br />
shops, as well as restaurants. In this<br />
market you can find processed<br />
seafood and good cooking<br />
accessories, such things as knives<br />
(Japan Guide, 2018).<br />
• Tokyo Sky tree - This is one of the<br />
tallest buildings in Tokyo. It is<br />
television broadcasting tower, for the<br />
public of Tokyo. The height of this<br />
building is approximately 634 metres.<br />
The Tokyo Sky tree has been voted<br />
the second tallest in the world. The<br />
building has an aquarium and a<br />
shopping complex, which is located at<br />
the base of the building. Tourists can<br />
Destination Tokyo
6<br />
Visitor Origins, Arrivals and Average Length of Stay<br />
Visitor Origins and Arrivals -<br />
The graph shows the number of visitor arrivals and the origins of people that visited Japan in<br />
2018. Between, Europe, America and Australia make up 11.4% of people who visit Japan.<br />
Compared to the 74.0% of East Asia making it a more attractive place for them to visit.<br />
Length of Stay –<br />
Above the graph shows how long Americans stay in Japan in the year of 2017. It also shows the<br />
percentage of the days that they stay for the purpose such as the overall, business, sightseeing<br />
and leisure.<br />
Destination Tokyo
7<br />
Overall Visitors –<br />
To the Right the graph shows the overall visitors that went to<br />
Japan till the October 2018 which was 2,640,600 visits and it also<br />
shows the months and how many visitors when there.<br />
(Japan National Tourism Organization, n.d).<br />
Visitor Spend<br />
Cards, Cash and ATM’s<br />
In Japan, the currency is measured in ‘Yen’. It has been said that<br />
Japan is a cash-based society, although bank cards are getting very<br />
popular, tourists that visit Japan shouldn’t assume success with the bank cards outside of any<br />
major cities. When tourist travel to Japan, they’re mostly shocked to find that the local public<br />
carry around large amounts of cash. In the country of Japan, it is not uncommon to carry<br />
thousands in your wallet. Many of the tourists adopt these practises, due to a lot of shops in<br />
Japan not accepting credit or debit cards. With addition to this, many monthly payments, such<br />
as flat rent, is paid with cash only (Just Landed, 2018).<br />
Currency Exchange<br />
The currency exchange is normally handled by banks, post offices, larger hotels and other<br />
handful changers which are normally found at International airports. When tourist visit Japan,<br />
it is always better to change to Yen currency before flying over. A good example of this is the<br />
US dollar, when exchanging US dollar into Yen in Japan, the exchange rate is good. This differs<br />
to other Southeast Asian countries, because the foreign exchange market, is at all time very<br />
competitive and the pupils that exchange the money take a smaller cut. So, it is ideal to<br />
exchange money before travelling to Japan unless you are travelling from United States<br />
(Japan-Guide, 2018).<br />
Japan National Tourism Organization (JNTO)<br />
Results show that the estimated number of travellers to<br />
Japan, in October 2018, estimates to about 2.6 million,<br />
which is a massive increase of visitors from the past year<br />
2017. It shows that 1.8% more visitors came in 2018. The<br />
graph shows statics from 2014 to 2018 (JTB Tourism<br />
Research & Consulting CO, 2018).<br />
Destination Tokyo
8<br />
Visitors Expenditure 2010 - 2016<br />
In the year 2010 to 2016, the number of expenditures from the international tourism visitors<br />
that visit Japan, was increasing yearly, bringing in more profits for local businesses and the<br />
economy. In the year 2010 1.15 trillion Japanese Yen was bought in by international tourism<br />
visitors. In the year 2016 3.75 trillion Japanese Yen was bought in by international tourism<br />
visitors, this clearly shows 2 benefits<br />
to the country. The first benefit is<br />
the number of visitors increasing<br />
throughout the years, as the above<br />
table showed. The second benefit of<br />
this increase is the money income<br />
for Japan, it appears that Japan’s<br />
Tourism economy, only seems to<br />
increase throughout the years, the<br />
table below will show the statistics<br />
(Statista, 2018).<br />
Visitor Expenditure by Category<br />
In the year 2017, JNTO (Japan National Tourism Organisation) released statics for overseas<br />
visitors, on what they spend their money on when travelling to Japan. The table below shows<br />
that accommodation is the biggest money in take from tourism to the country with 22,378 Yen<br />
spent by tourists in 2017. Meaning the hotels in Japan, must meet oversea visitor’s needs.<br />
Most leisure travellers are normally preferring to stay in 3 star or even higher star of hotels.<br />
Japanese women, in their twenty’s or thirty’s, who travel to Japan, prefer to stay in greater<br />
luxury hotels such as 4star – 5star hotels. For the students who travel to explore, are preferred<br />
to stay in budget hotels (Visit Britain,<br />
2018). The second biggest money in take<br />
from tourism to the country is for general<br />
shopping with 19,530 Yen spent by<br />
tourists in 2017. This states that local<br />
businesses, have a real benefit from<br />
overseas tourists, as they bring in a lot of<br />
profit for the business as well as the<br />
economy (JNTO, 2018).<br />
Destination Tokyo
9<br />
Seasonality<br />
The weather in Tokyo follows a general<br />
pattern of hot summers and cold winters<br />
which temperatures reaching a maximum of<br />
31 Celsius and lows of three Celsius. (National<br />
Climate Data Centre). Therefore, the best<br />
time to visit for tourists seeking hot weather<br />
is the summer. Although this is peak season<br />
and Tokyo can become more crowded.<br />
Furthermore, April and November are often<br />
perceived as being more appropriate and<br />
manageable regarding skipping long lines for<br />
museums which cannot be avoided in busier<br />
periods. (U.S News – Tokyo travel guide, n.d).<br />
Tourism Resources Audit<br />
For our tourism audit, we will be using the 5 A’s of tourism (Attractions, Accessibility,<br />
Amenities, Accommodation and Activities) to give an analysis of the full resources in our<br />
destination. From this, we will identify the key tourism elements Tokyo has to offer.<br />
Attractions –<br />
https://www.youtube.com/watch?v=Hr_TbL5ejuQ#action=share<br />
t- This video explains the top 5 attractions in Tokyo and the surrounding areas. It also gives a<br />
small over view of Tokyo history and how these attractions have come about. These<br />
attractions will mainly be for the family and friends who have come along since they have<br />
more time to explore the surrounding areas.<br />
Destination Tokyo
10<br />
Activities – A social program has been put in place for the surgeons to see the surrounding<br />
areas. It will be for people to do instead of attending a certain conference. they can choose<br />
whether they would like to visit around Tokyo or attend that conference. The social<br />
programme will take over an afternoon conference.<br />
1. Around 2pm start the social programme and get in<br />
coaches (momentuncoachhire.com, 2016) which will be<br />
used throughout the day first stop can be the Meiji Shrine<br />
(japan-guide.com, 2018). Here they can spend around an<br />
hour and a half since there are many different sites<br />
around the area of the shrine which they can visit like the<br />
Yoyogi park, nearby is Harajuku which is a very popular<br />
place with young teenagers, but they may want to pay a<br />
visit to see what it is like since it is a big attraction in<br />
Tokyo. Or they can visit Omotesando which is a more<br />
high-end shopping area, this may be more attractive for<br />
them to visit.<br />
2. At around 3.30pm they can take the coach again to Shinjuku where they can shop for<br />
more traditional Japanese goods, so they can try traditional Japanese street food getting<br />
a taste of their<br />
culture. This can be good for<br />
the surgeons because<br />
they get to experience more<br />
of the culture. The<br />
main shopping area for this<br />
is called ‘Beams’<br />
(beams.co.jp, n.d). It is a<br />
more high-end<br />
shopping area which will be<br />
more appropriate for<br />
them to be shopping in. They<br />
can shop for around<br />
an hour here or longer if<br />
they need it. (timeout.com, 2018).<br />
3. They can now have choice to go visit Akihabara<br />
(japan-guide.com, 2018) - Since this is a unique place people may not enjoy visiting here<br />
so they can go straight to the Genyadana Hamadaya restaurant (hamadaya.info, n.d). If<br />
they chose to go to Akihabara they can take the same coach, there and spend around an<br />
hour including travel time which is around 20 mins there before heading to the<br />
restaurant. From Akihabara they can catch the coach again for 10 mins to the<br />
restaurant.<br />
4. The social program will end at the Genyadana Hamadaya, this is a 3-star Michelin<br />
restaurant which holds many people, it is a very historic restaurant going back to 1912 it<br />
continues with the traditional practices from the Meiji period by having famous Geishas.<br />
It has connections with Geisha this allows them to be served and entertained in the old<br />
Geisha traditions; serving traditional Japanese foods.<br />
Destination Tokyo
11<br />
Accommodation –<br />
As our client is the American Heart Association, they fall under the ‘Businessperson’ tourist<br />
typology. This gives us a small insight into what sort of things these people would typically be<br />
known for/ associated with. Under the businessperson typology, it states that:<br />
• They are concerned with their social status.<br />
• They contribute to the economy.<br />
• They do not take photos.<br />
• They prefer interacting with people of their own kind.<br />
• They go to famous places.<br />
There are many different types of accommodation across Tokyo including Hostels e.g. Unplan<br />
Kagurazaka (Hostelworld, 2018), Guesthouses e.g. LY INN Oshiage (Booking.com, 2018), Hotels<br />
e.g. Ana Intercontinental Tokyo (Ana Intercontinental Tokyo, 2018), Capsule Hotels which are<br />
quite unique and well known to Japan e.g. Capsule Hotel Anshin Oyado Premier Tokyo<br />
Shinjuku Station (Expedia, 2018) and Air BnB are just some examples.<br />
There are many luxury hotels across Tokyo, some of which include<br />
the Hilton Tokyo, The Prince Park Tower Tokyo, The Ritz-Carlton<br />
Tokyo and more (Booking.com, 2018).<br />
We have chosen the Ana Intercontinental Tokyo for the clients as<br />
we feel this is the best suited for the requirements. As the clients<br />
from the Heart Association will be bringing their partners along to<br />
the conference, this means that there will be around 400<br />
attendees and therefore they need somewhere that is big enough<br />
to accommodate everyone so that it is easy for everyone to attend<br />
conferences and be within a close distance of each other and any<br />
events being held over the period of time they are visiting, and as<br />
specified in the client brief, a destination with the right amenities<br />
and attractions is something that they are prepared to pay more<br />
for. With, the Ana Intercontinental is located very centrally, and is<br />
close to a lot of amenities and attractions. It is just a 20-minute<br />
walk or 6-minute drive from Tokyo Tower which is one of the city’s most popular attractions.<br />
Typically, people associated under the ‘businessperson’ typology prefer luxury, our chosen<br />
hotel is 5-stars, and with the clients working several hours a week, they will expect to be<br />
looked after in every aspect when they go away. There are 844 rooms in the hotel, meaning<br />
there are more than double required for the clients. There are also many different types of<br />
Destination Tokyo
12<br />
room available, ranging from the classic room to the presidential suite (Ana Intercontinental<br />
Tokyo, 2018).<br />
Another reason that we have chosen this hotel is the<br />
amenities it has to offer, including 7 different restaurants,<br />
4 bars & Lounges, a patisserie, different business rooms<br />
and facilities, there is also an open-air swimming pool,<br />
health and fitness centre, spa, shopping arcade and a<br />
medical clinic (Ana Intercontinental Tokyo, 2018).<br />
Furthermore why we have chosen this hotel for the<br />
clients is the Business amenities on offer, as they are able<br />
to hold any conferences/ business events at the hotel and therefore do not have to worry<br />
about travelling through the city for any events. The hotel has many different rooms for<br />
different purposes, including small and mid-size event suites and the prominence ballroom,<br />
which can hold anywhere from 870 – 2200 people depending on the type of event being held.<br />
(Ana Intercontinental Tokyo, 2018).<br />
The prominence ballroom will be where the clients spend most of their time as this is where<br />
any conferences/ business events will be held as well as the black-tie dinner event being held<br />
here on the final night.<br />
Accessibility –<br />
Destination Tokyo
13<br />
In Tokyo, there are two main airports, Narita and Haneda. (gotokyo.org, n.d.) This makes it<br />
accessible to other countries around the globe. The most international flights enter via Narita<br />
(35 miles from the city.) (narita-airport.jp, n.d.) From there, the quickest way to get into town<br />
is using the JR Narita Express train, connecting with all major stations, such as Shinjuku,<br />
Shinagawa, Shibuya and Tokyo, taking around an hour. (jreast.co.jp, n.d.) Haneda airport is<br />
much closer and more convenient to access as it is centrally located (only around 12 miles<br />
from Tokyo Station), but it has fewer international flights. (haneda-airport.jp, n.d.) Which<br />
means our client (American Association of Heart Surgeons) who will be mainly coming from<br />
America (80%) and the rest from different places around Europe (20%) will fly there. However,<br />
this isn’t a concern as they have excellent transport links from the Airports to the city. Each<br />
airport has buses, express trains and taxis that will go to all the major hotel districts in they<br />
want to get one. (Demetriou, 2016) On the other hand, we will be able to provide limousine<br />
transfers from the Airport if they wish to arrive in luxury and comfort after a long flight.<br />
As mentioned in our PowerPoint, we break the different typologies of tourists going to Japan,<br />
into the segmentation model. Using this, we can anticipate what types of transport they would<br />
use.<br />
Classification Why Japan Who they are Travel arrangements<br />
Amakudari<br />
(Sightseeing)<br />
Japan tour,<br />
onsen visits,<br />
cultural<br />
heritage,<br />
temples,<br />
UNESCO<br />
designated<br />
sites, historical<br />
sites etc.<br />
Retired men and their<br />
wives or alone, families<br />
on tour, young couples<br />
visiting Japan to explore<br />
“land of electronics and<br />
cars”<br />
Bicycles - “Discovering<br />
Tokyo by bicycle is a fun<br />
way to explore the city<br />
offering you a wider range<br />
of sights and sounds that<br />
might otherwise be missed<br />
if you are traveling on<br />
other forms of public<br />
transport.” (gotokyo.org,<br />
n.d.)<br />
Buses – “Community buses<br />
are an affordable,<br />
convenient means of<br />
traveling between<br />
sightseeing spots in<br />
Tokyo.” (gotokyo.org, n.d.)<br />
Destination Tokyo
14<br />
You can also get SKY HOP<br />
BUS One-Day Pass (valid for<br />
24 hours): Adult 3,500 yen<br />
(30.91 US dollars), Child<br />
1,700 yen (15.01 US<br />
dollars). This means it is<br />
very affordable.<br />
Naruto<br />
(Education)<br />
Company<br />
training, Japan<br />
government<br />
sponsored<br />
training tours.<br />
Executives of Japanese<br />
company’s subsidies<br />
aboard,<br />
government\agency<br />
staffs.<br />
Cars – Many car rental<br />
companies available to hire<br />
from within Tokyo.<br />
Straight-forward, easy. Can<br />
pick up from the airport,<br />
convenient. Company can<br />
pay for the car and the<br />
fuel. (rentacar.or.jp, 2017)<br />
Shayoozku<br />
(Business)<br />
Meeting of<br />
business<br />
partners,<br />
conference,<br />
trade fairs,<br />
exhibitions,<br />
etc.<br />
Company/ business<br />
executives, conference<br />
delegates, exhibitors,<br />
etc.<br />
Limousine - Want to arrive<br />
in style to the hotel and<br />
after a long flight. There<br />
are many companies you<br />
can book with, for example<br />
Tokyo Limo Service. They<br />
are English speaking. A<br />
celebrity favorite including<br />
past clients such as Jackie<br />
Chan and Tom Cruise.<br />
Plenty of cars to choose<br />
from and a range of prices.<br />
(tokyolimoservice.com,<br />
2016)<br />
Oktaku-<br />
Jyourenn(Sports)<br />
Golf, soccer,<br />
baseball team<br />
tours, school<br />
tours etc.<br />
Teens, young adults,<br />
adults in their 20s and<br />
30s.<br />
Subway - Quick to get from<br />
one place to another.<br />
“Covering the whole city,<br />
the subway is a quick and<br />
easy transport option to<br />
reach any destination<br />
within Tokyo. Multilingual<br />
Destination Tokyo
15<br />
signs both in the stations<br />
and trains have made using<br />
the network even easier.”<br />
(gotokyo.org, n.d.)<br />
Other than the travel mentioned, Tokyo can be walked around. As all the attractions are close<br />
together. However, the human congestion around the streets might make it hard to do so, or<br />
longer to get to places.<br />
The fleet registrations of cars in service<br />
results for year ending March 31, 2017<br />
Ease of accessibility of the destination’s component attractions<br />
1. The accessibility of Akihabara<br />
Destination Tokyo
16<br />
You can easily get to Akihabara Station on the JR Yamanote Line, Keihin-Tohoku Line, Sobu<br />
Line or Tokyo Metro's Hibiya Line. From Haneda Airport: On the Limousine bus it takes 50<br />
minutes, or if you get the train 45 minutes. From Narita Airport: The Limousine bus takes two<br />
hours, or the train takes an hour and half. (gotokyo.org, n.d.) However, when you get there<br />
the accessibility of akihabara is very poor. It is an over-crowded shopping area. Also, it does<br />
not cater for wheelchair users. (accessible-japan.com, 2018)<br />
2. The accessibility of Meiji shrine<br />
The entrance to Meiji Shrine South Gate is very close to Harajuku Station, taking about a 3-<br />
minute walk so is accessible easily by train. (planetyze.com, 2018) On a further note, the<br />
ramps in the shrine complex and the barrier free toilet mean that it is quite accessible to most<br />
people with a disability. (accessible-japan.com, 2018)<br />
3. The accessibility of Shinjiku<br />
It takes 25 minutes from Ueno Station. By JR Yamanote Line to get there and costs 200 yen<br />
(1.77 US dollars). Also available is a slightly quicker way if you take the JR Yamanote or JR<br />
Keihin-Tohoku Line from Ueno to Kanda Station, and then the JR Chuo Line from Kanda to<br />
Shinjuku. (japan-guide.com, 2018) Shinjuku is a large area. However, different places have<br />
better accessibility than others. The department stores and Skyscraper District allow<br />
wheelchair access and have accessible toilets and restaurants. On the other hand, Omoide<br />
Yokocho, Kabukicho and Golden Gai aren’t that accessible and most restaurants and bars can<br />
only be enjoyed from outside. (accessible-japan.com, 2018)<br />
4. The accessibility of Asakusa<br />
Take the JR Yamanote Line to Kanda Station from Tokyo Station (2 minutes, 140 yen (1.24 US<br />
dollars)) and transfer to the Ginza Subway Line for Asakusa (10 minutes, 170 yen (1.24 US<br />
dollars)). The accessibility varies as the crowd capacity changes by day-of-the week (weekends<br />
are the busiest) and time of the year. In the new year, from January 1-15th Japanese go visit<br />
temples to pray. Therefore, it is not adviced to go there. Other than the crowds though the<br />
main temple is accessible, there are toilets and most restaurants in the surrounding area are<br />
more accessible than others in Japan. (accessible-japan.com, 2018)<br />
Destination Tokyo
17<br />
Amenities –<br />
here are two types of amenities (natural and manmade.) Beaches, sea-bathing, fishing, climbing,<br />
trekking, viewing etc. are come under the former category. Various types of entertainments and<br />
facilities which cater for the special needs of the tourists come under the latter category.<br />
(coursehero.com, 2018)<br />
A limitation to the carrying capacity of destinations<br />
Due to daily tourism the carrying capacity of two cities are 150,000 peolple/day in Tokyo. (Bo, 2013)<br />
The carrying capacity of Toyko has no structure and is struggling, leading to urban-sprawl. However,<br />
there is plans to build a new airport runway, which people have protested against because they can’t<br />
handle the tourists coming in. (Humstokyo.weebly.com, n.d.) Tokyo needs to measure its carrying<br />
capacity better so they can have a strategic plan in place to help limit the use of resources.<br />
(Japanfs.org, 2014)<br />
Tourist shops, café, toilets & othr necessary facilities<br />
Toilets<br />
While it may be difficult to locate a restroom in a rural area, its quite easy to find relatively clean public<br />
restromms in japan’s metropolitan areas. (livejapan.com, 2018)<br />
Cafes<br />
• Bongen<br />
• Foodmood<br />
• Toraya Café An Stand<br />
(Hiratsuka, Kotaki & Imada, 2018)<br />
Tourist Shops<br />
• Oriental Bazaar<br />
• Tokyu Hands<br />
• Loft Shibuya<br />
(Bouwers. 2017)<br />
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18<br />
Hotel Amenities<br />
Amenities help with the protection of destination (Tokyo)<br />
Facilities are very essential for any tourist centre. They help protect the destination because it<br />
makes tourism run more smoothly. Also, they help employ local people in places such as cafés,<br />
restaurants etc. If people spend money in the amenities, such as tourist shops, this money<br />
goes back into the local community, and then that money can be spent protecting the<br />
destination further. They can also protect the destination because natural amenities such as<br />
gardens like Shinjuku Gyoen National Garden help the environment. This is because trees<br />
absorb carbon dioxide to remove it from the atmosphere. This reduces greenhouse gasses<br />
which lessens the impact on global warming. (Evans, n.d.)<br />
Destination Tokyo
19<br />
Amenities can influence visitor expectations & satisfaction<br />
Amenities can have a huge impact on whether a tourist enjoys their stay or not. This is<br />
because they are a huge part of a visitors stay. Every tourist will come into contact with<br />
amenities at some point, from toilets to cafés to tourist shops. If this doesn’t live up to<br />
expectations it can ruin the whole outlook of their stay.<br />
Destination Tokyo
20<br />
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Destination Tokyo