AR 2018 Spreads

Building trust
Restoring hope.
Healing lives.
2017 Community Report

Mission
Furthering the healing ministry of the Sisters of Mercy,
Mercy Care gives tangible expression to Christ’s merciful love
by providing compassionate, clinically excellent healthcare
in the spirit of loving service to those in need,
with special attention to the poor and vulnerable.
Vision
Mercy Care will provide affordable, compassionate
and excellent care to its patients leading to improved health.
Mercy Care will facilitate patients’ access to a network of
social services and will stand with them in advocating
for their own needs and for a health system that
respects and serves all people.

Inside our 2017 community report
About Mercy Care
Patient story – Joyce Handspike
1
6
Our clinics and services
Mercy Care Chamblee
Mercy Care Decatur Street
Mercy Care at City of Refuge
Mercy Care at Gateway Center
Mercy Care at St. Jude’s Recovery Center
Mercy Care at Atlanta Day Shelter for Women and Children
Mercy Care Mobile
10
12
14
16
18
20
22
Our programs
Breast and Cervical Cancer Program
Health Education
Infectious Diseases
Outreach
Pastoral Care
Recuperative Care
Mercy Care Rome
Connecting generations and community
26
28
30
32
34
36
38
Financials
41
Boards
44
Donor Report (insert)

Lor
Across all sites in 2017:
About Mercy Care
Since 1985, Mercy Care has been a healing
presence for those with and without health
insurance, little or no income and those
experiencing homelessness. A network
of primary care clinic sites, Mercy Care is
57,732
Total clinic visits
(all service lines)
13,459
Clinic patients
27,521
Medical visits
3,553
volunteer hours clocked.
Thousands more
not captured.
a medical home to thousands who need
quality primary medical, dental and vision
care, behavioral health, diagnostics and
social services.
12,072
Mental health
visits
9,658
Dental visits
6,256
Case management
visits
984
Vision
visits
Mercy Care’s work alleviates non-essential
emergency room visits and proactively
builds trust with Atlanta’s most vulnerable
through our clinic services and outreach
programs. These programs lead to more
preventive care, housing, improved quality of
life and reconnection to family and support
networks.
70%
79%
81%
homeless
uninsured
live at or below the federal poverty line
2017 Community Report
2

The Mercy Way defines our beliefs, values, and
actions while serving our patients, community
and each other. Every employee at Mercy Care
promises to:
• Treat every person with dignity and respect.
• Go out of our way to be hospitable and cordial
to all.
• Hold ourselves to the highest standards of clinical
quality, service, safety and professionalism.
• Foster supportive relationships and uphold a
culture of trust.
• Strive to heal body, mind and spirit.
• Alleviate fear and suffering.
• Advocate for a just society.
• Be grateful, and show appreciation.
• Encourage and help others to take charge
of their future.
• Be good stewards of all resources entrusted to us.

Feeling better is just the beginning.
Joyce Handspike first met Rochelle Butler, DDS, while she was in a dark place – on a roller coaster of alcohol and
crack use and making a living by selling drugs supplied by her Godson. “My teeth were bad. Dr. Butler had to pull all of
them,” Joyce said.
Joyce says alcohol had always been her drug of choice. And then around 1998/1999 she started using crack to
rebound from her alcohol binges. The alcohol, in turn, helped her come down after two or three days on crack.
“My son and I had been living with my mother, when one day he said ‘Grandma, change the locks and never let her in
again.’ I was coming and going between the drug house and home, and he couldn’t take it anymore.”
Her new situation only made her more determined to live her life her way, selling and running drugs which now also
helped her ignore the loneliness and fear in her heart.
“By the grace of God, I had not been present during a number of robberies and murders in and around the drug
house,” Joyce said. “And then my Godson killed someone and went away to jail. My drug supply and income went
away too.”
Joyce began to feel sick and tired of it all and walked into the Gateway Center crying for help. Gateway put her up for
a night or two in a safe space and introduced her to Mercy Care, located inside the homeless shelter.
“I had nowhere to go and didn’t know what to do,” Joyce said. “At Mercy Care I found a doctor, referrals, eyeglasses,
love and concern.”
Joyce’s connection to Mercy Care led her to St. Jude’s Recovery Center outpatient program and Another Chance
Atlanta where she obtained transitional housing while recovering.
“I had gone from thinking all I needed was drugs to attending group classes every day,” Joyce said. “I had worked in
the service industry for decades before my addiction took over. Through a church ministry and AARP, I found a job in
senior housing doing the leasing and helping seniors find housing. I’ve been there eight years,” she said proudly.
In July 2018, Joyce needed new dentures and had heard Mercy Care could help thanks to a dental grant from
Piedmont Healthcare for low-income seniors.
Somehow, Dr. Butler remembered Joyce, fusing together the woman before her and the one who almost a decade ago
lost her teeth as well as her family and nearly her life to poor living and drug abuse.
“Dr. Butler was so happy to see the transformation and to be able to help me get new dentures,” Joyce said. “I was
glad to return to Mercy Care, where nine years ago I started my journey toward a clean, sober and safe life.
Joyce has a car, home, job, bank account, a bible study group and has reunited with her 92-year-old mother and the
rest of her family. “It’s a miracle. I’m 65 years old, my health is great, my mind is sharp, I don’t smoke cigarettes, and
I’m not on any medication. I am nine years clean, baptized and dedicated to my Lord and Savior. My connection to
Mercy Care is strong and special.”
2017 Community Report
6

Our clinics and services
Mercy Care is a network of 11 primary care medical clinics that serve the most
vulnerable in our communities—those who are poor and have chronic health
conditions, those who struggle with addictions and mental illness, those who
are new immigrants, those experiencing homelessness, or those who simply
need affordable, excellent healthcare. Mercy Care is one of the 50+ members of
Atlanta’s Continuum of Care network supported by Partners for HOME. Continuum
of Care partners focus on ending homelessness through collaboration.
Mercy Care built two of its own full-service clinics —Mercy Care Chamblee and
Mercy Care Decatur Street. Four others are staffed and managed by Mercy Care
but hosted by partners—City of Refuge, Gateway Center, St. Jude’s Recovery
Center and Atlanta Day Shelter for Women and Children. Five other primary care
clinic sites are served by our two mobile medical coaches: Atlanta Mission, Ben
Massell Dental Clinic, Evolution Center, Veterans Empowerment Organization,
and 7 Bridges to Recovery.

Mercy Care Chamblee
5134 Peachtree Road, Chamblee, GA 30341
The journey to opening Mercy Care Chamblee on April 19, 2017,
was a long but successful one. Providing primary care in Atlanta’s
Buford Highway corridor for over 30 years to mostly uninsured
patients, the small Mercy Care clinic in an older strip mall had
been at capacity for years. After over 700 individuals and
private organizations donated the $14 million needed to build
a replacement clinic, Mercy Care purchased four acres of prime
property in Chamblee adjacent to a MARTA train station;
property the organization had been looking for a way to buy
for several years.
Mercy Care and Mercy Housing Southeast, both of which
were started by the Sisters of Mercy but remain two separate
organizations, had been talking about a health and housing
development opportunity for a few years. When the Chamblee
property became available, the idea of Mercy Park—where lowincome
seniors live next door to Mercy Care’s clinic—became a
reality. Mercy Park received the Urban Land Institute’s Award for
Excellence in Development and was also recognized by the Atlanta
Regional Commission as a Development of Excellence for LCI
(Livable Centers Initiative) Achievement.
Mercy Care Chamblee is LEED Certified Silver by the U.S. Green
Building Council. Among the reasons are: low-flow toilets,
automated LED lighting, advance storm water and irrigation
design, high-efficiency HVAC systems. Also hazardous substances,
pollutants, and contaminants on the property at purchase were
cleaned up before construction began.
In 2017, the team at
Chamblee met the
community’s needs through:
Since opening, Mercy Care
Chamblee has added:
• child and adolescent
psychiatry
6,106
adult primary care visits
1,022
pediatric primary care visits
905
behavioral health visits
402
child behavioral health visits
2,180
dental visits
• vision services
• radiology (X-ray and ultrasound)
• pediatric dental services
• pastoral care
• counseling for substance
use disorder
• case management
• health education
2017 Community Report
10

Mercy Care Decatur Street
424 Decatur Street, SE, Atlanta, GA 30312
Within 15 years of being officially established in 1985, Mercy Care
went from mobile clinics only to also managing primary care clinics
inside St. Luke’s Episcopal Church and Central Presbyterian Church.
In 2001, Mercy Care’s generous donors raised enough money to
build its own clinic and administrative offices at its current Decatur
Street location. In 2010, more clinic space and room for a fleet of
outreach vehicles and mobile medical coaches were added, again
thanks to generous donors. Less than 10 years later, Mercy Care’s
headquarters and clinic is again busting at the seams. Thankfully, in
January 2017, Mercy Care closed on four acres of property behind
the Decatur Street clinic, and expansion plans have begun. Also in
2017, Mercy Care was able to truly make Mercy Care a one-stopshop
when it partnered with Cardinal Health to open a pharmacy,
which now also dispenses medications to our clinics at Gateway
Center and St. Jude’s Recovery Center.
In 2017, our team at
Decatur Street met the
community’s needs through:
7,450
primary care visits
4,864
dental visits
548
vision visits
3,575
behavioral health visits
3,673
case management
consultations
995
substance abuse visits
2017 Community Report
12

Mercy Care at City of Refuge
1300 Joseph E. Boone Boulevard, Atlanta, GA 30314
In 2017, our team at
the City of Refuge met the
community’s needs through:
Established 21 years ago to meet the needs of women and children
wanting to escape poverty, homelessness and abuse, the City of
Refuge is located in the middle of one of Atlanta’s most historic
and struggling neighborhoods. A strategic partnership between
the City of Refuge and Mercy Care began in 2012 when Mercy
Care started managing its expansive 10,000-square-foot clinic and
providing healthcare to the surrounding community as well as the
women and children living at the City of Refuge.
Mercy Care at City of Refuge provides HIV treatment one day a
week for those who are HIV positive (available 5 days a week at
Mercy Care Decatur Street) and a robust peer support program
for women that runs for six months, four days a week, five hours a
day. The ladies in peer support work on self-care techniques that
aid in their recovery such as performing random acts of kindness
in the community; volunteering at nursing homes and food banks;
learning to eat healthy and exercise; completing art therapy and
community gardening classes; and mastering anger and mood
management.
2,849
adult primary care visits
335
pediatric primary care visits
740
dental visits
436
vision visits
2,784
adult behavioral health visits
6
child behavioral health visits
(service for children
started late 2017)
27
case management consultations
2017 Community Report
14

Mercy Care at Gateway Center
275 Pryor Street, SW, Atlanta, GA 30303
In 2017, our team at
Gateway Center met the
community’s needs through:
As a “gateway” to the continuum of care community, the Gateway
Center works to make homelessness rare, brief and non-recurring
in Metro Atlanta. Gateway provides 369 temporary housing beds
for men paired with intensive support that helps individuals
experiencing homelessness move from the street to ultimately,
long-term stable housing. Mercy Care has been a longtime partner
managing the clinic at Gateway since 2005. Thanks to a generous
Gateway donation and a move in late 2016 to a street level location
with easier access, the Gateway clinic doubled in size allowing
Mercy Care to add dental care and expand behavioral health and
case management services at the clinic. Also residing at Gateway
Center is Mercy Care’s Recuperative Care program for homeless
men recovering from a hospital visit, the only one of its kind in
greater Atlanta. See page 36.
2,581
primary care visits
1,051
dental visits
2,649
behavioral health visits
2017 Community Report
16

Mercy Care at
St. Jude’s Recovery Center
160 Pine Street, Atlanta, GA 30308
St. Jude’s was established in 1962 to address the problem of
chronic alcoholic court offenders. Today’s St. Jude’s Recovery
Center has increased the number of facilities it owns and operates
in Atlanta from one to eight. Its integrated system of care helps
individuals sustain recovery from the disease of addiction.
St. Jude’s treatment services are based on the belief that treatment
must focus on the whole person including their mental and
physical health which is where Mercy Care comes in. Mercy Care’s
Mobile team started providing primary care serves to St. Jude’s
clients once a week in 2014. But in April 2017, St. Jude’s built a
clinic for Mercy Care to manage and provide daily services to their
patients and the general community.
In 2017, our team at
St. Jude’s Recovery Center met
the community’s needs through:
1,995
primary care visits
184
behavioral health visits
2017 Community Report
18

Mercy Care at
Atlanta Day Shelter
for Women and Children
The Atlanta Day Shelter for Women and Children provides a variety
of services for homeless women, including childcare, showers,
laundry, lunch, life-skills classes, and recreational opportunities.
Also, a client ambassador focuses on building a vision and hope
for each woman’s future. One day a week the Mobile team helps
women get and stay healthy, one of the critical needs in ending
homelessness. Mercy Care has been meeting the primary care and
behavioral health needs of the women at the shelter since
1987—one of our very first partners.
In 2017, our team at
Gateway Center met the
community’s needs through:
655 Ethel Street, NW, Atlanta, GA 30318 345
primary care visits
96
behavioral health visits
2017 Community Report
20

Mercy Care Mobile locations
Mobility allows Mercy Care to proactively address physical and
mental health issues in populations that are overlooked. Since 79
percent of Mercy Care’s patients have no insurance and little to
no income, it’s a population that benefits greatly from accessing
integrated primary care and behavioral health where they are—in
a shelter, living on the street or receiving services in one of
our clinics.
Mercy Care’s mobile team goes out each weekday to provide
primary care, behavioral health and screenings (breast and
cervical cancer, HIV, TB and general health). The rolling clinic visits
shelters, churches and other organizations that serve the poor
and homeless. Three times a month Mercy Care also provides
mammograms on a mobile coach at two locations and as often as
possible at health fairs. With a fleet of two coaches (clinics), two
outreach shuttles, eight vans and five cars, Mercy Care can have as
many as 10 vehicles on Atlanta’s streets for patient outreach on any
given weekday.
In 2017, our Mobile team worked
in the five locations meeting the
community’s needs through:
1,518
primary care visits
313
behavioral health visits
2017 Community Report
22

Mercy Care Mobile locations
4
Mercy Care Mobile at Veterans Empowerment Organization
373 W. Lake Ave, NW, Atlanta, GA 30318
1
Mercy Care Mobile at Atlanta Mission
156 Mill Street, NW, Atlanta, GA 30313
Since its 1938 beginnings, the Atlanta Mission, a Christian nonprofit ministry, has grown from a
small soup kitchen to a multi-facility organization serving metro Atlanta’s homeless population. It
serves more than 1,000 men, women and children every day providing emergency shelter, rehab
and recovery services, vocational training, and transitional housing. Like the Atlanta Day Shelter for
Women and Children, Mercy Care has been a proud partner of the Atlanta Mission since 1987. It
currently provides primary care and mental health services in the mobile coach outside the Mission
on Mondays and Thursdays each week.
5
Since 2008, Veterans Empowerment Organization (VEO) has provided housing, supportive
services, job training and placement to over 4,000 homeless veterans and their families. Their
evidence-based, housing-first model provides safe housing as soon as possible to veterans, insuring
basic human needs are met and subsequent services are effective. The goal is an environment that
allows veterans to rebuild their lives by returning the dignity lost to the circumstances that left
them homeless. In 2017, Mercy Care began providing primary care and mental health services in
the mobile clinic outside VEO on the 1st, 3rd and 5th Friday of the month.
Mercy Care Mobile at 7 Bridges to Recovery
2840 Plant Atkinson Road, Smyrna, GA 30080
2
Mercy Care Mobile at Ben Massell Dental Clinic
700 14th Street, NW, Atlanta, GA 30318
Compassionate care and confidentiality are the hallmarks of the free dental clinic. Ben Massell
professionals know the confidence and self-esteem that come with a healthy smile. The clinic has
come a long way since it began 100 years ago. With 7,900 square feet, 16 operatories, including two
hygiene rooms and the latest dental technology, they serve thousands of patients each year. A proud
partner of the Ben Massell Dental Clinic since 2011, Mercy Care provides primary care and mental
health services in the mobile coach outside the clinic on the 2nd and 4th Tuesday of each month.
The goal of 7 Bridges to Recovery is to end homelessness. The 7 Bridges team meets the basic
needs of those living on the streets with the goal of earning trust and eventually getting them into
housing. They have a home for 105 women and children and a program for 25 men who have all
been rescued from the streets and who, in turn, continue to go to the streets multiple times a week
reaching out to those in need. In 2014, Mercy Care began providing primary care services to their
residents in the mobile coach outside 7 Bridges on the 1st, 3rd and 5th Tuesday of the month.
3
Mercy Care Mobile at Evolution Center
5
1135 Jefferson Street, Atlanta, GA 30318
With funding provided by Partners for HOME, Gateway Center launched the Evolution Center in
December 2017 to address the need for a low barrier shelter for Atlanta’s chronically homeless. The
center provides emotional and physical support for men experiencing homelessness 24 hours a day,
7 days a week, focusing on individuals who are most acute and have the highest needs. Mercy Care
already serves Gateway Center residents and the surrounding community. So it was a perfect fit
for Mercy Care Mobile to start providing primary medical care and screenings in the mobile coach
outside the Evolution Center in 2018 on the 2nd and 4th Fridays of each month.
4
3
2
1

Our programs
Breast and Cervical Cancer Program
Mercy Care’s Breast and Cervical Cancer Program has served low-income
women ages 18-64 for two decades. It provides critical access to education,
clinical breast exams, mammograms, pelvic exams and PAP tests as well as
diagnostic services, patient navigation and ongoing follow-up and support.
The program successfully assists patients with overcoming barriers to care
such as poverty, lack of insurance, limited English proficiency, and low levels
of education.
In 2017, Mercy Care’s Breast and Cervical Cancer Program provided:
1, 272
clinical breast
exams
1,486
education
encounters
761
mammograms
265
first screening
mammogram
758
PAP tests
Links to care for 12 women diagnosed with breast cancer
2017 Community Report
26

Health Education
Health education is offered at all of
our clinics. From smoking cessation to
diabetes workshops to week-long, fun
and entertaining nutrition camps for
children. Our health education center at
Mercy Care Chamblee is equipped with
a teaching kitchen, three multi-purpose
education/exercise rooms and is available
to community partners. For information,
call 678-872-7144.
In 2017, Mercy Care’s health education team of three managed 2,927
encounters, including:
1,483
health education
visits
50
childhood
obesity
consultations
1,324
Community Health Worker visits—
individual consultations and group
classes at six community locations on
a variety of health education topics
In 2017, perinatal education served 70 new families. This program ran from 1991
through 2017, with the goal of reducing infant mortality and low-birth weight babies.
2017 Community Report
28

Infectious Diseases
Mercy Care is one of the organizations at the center of Atlanta’s focus on
preventing and controlling the spread of HIV and TB.
TB testing program
Our TB team consistently seeks out the poor and homeless to screen for
tuberculosis. Those who screen positive are referred to the Fulton County
Health Department for further testing and treatment.
• 2,286 individuals were screened.
• 143 of those screened positive and were referred to the health
department for X-ray.
HIV prevention, testing and treatment
Atlanta now ranks second in the nation for newly diagnosed cases of HIV.
The HIV prevention team tested 902 people, diagnosed 10 new cases, and
successfully encouraged 80% of the 10 into treatment. As part of the regular
primary care visit, 4,287 patients received HIV testing across all clinic sites
and 12 new cases were diagnosed. Of those, 58% agreed to treatment. HIV
treatment services are provided at Mercy Care’s Decatur Street and City of
Refuge locations.
• 5,189 patients tested for HIV across clinics and community locations.
• 2,037 patient visits for treatment
• 79% of patients virally suppressed
• 597 visits for oral health services provided to 278 HIV+ patients.
2017 Community Report
30

Outreach
Mercy Care’s Community Health Outreach Program (CHOP) seeks out chronically homeless
people on the streets, in parks and shelters. They earn trust by being visible five days a
week, providing hygiene kits, jackets, water or transit cards and then connecting people to
services that can be both life-changing and life-saving.
A natural extension of CHOP is Street Medicine. On week days and nights, a psychiatrist,
nurse practitioner, registered nurse, healthcare students and a case manager team up
for Street Medicine. Together, they provide mental and physical healthcare including
medications on the street, under bridges and in parking lots. The ultimate goal is to build
relationships by providing treatment that leads to wellness, housing and reconnecting
people to their support groups such as family or church. Telemedicine often helps keep the
Street Medicine team effectively staffed while on the street.
Earning the trust of Ms. C
1,483
health education
visits.
Last week to our surprise, she hopped into the Mercy
Care car without asking any questions for a tour of
Phoenix House. As you can guess, she did not like it
for a variety of reasons. But we considered it a sign
of progress. During the previous attempt to look at
an apartment, she hesitated almost an hour before
getting into the car. Yesterday evening, we had a
productive conversation with her about having a look
at an Atlanta Home property not affiliated with the
Continuum of Care. I need to find a contact there. She
seems more motivated to consider housing options
as winter approaches. – Matthew Reed, Mercy Care
mental health specialist, Street Medicine.
2017 Community Report
32

Pastoral Care
From its beginning in 2016 with one chaplain, pastoral care
added four volunteers in 2017. All came to Mercy Care with
extensive training in pastoral skills. By being present and talking
to patients in the waiting room, Sister Kathy Komarek and
her volunteer recruits—Sister Pat Sullivan, Sal Arias, Marian
Monahan and Dr. Jim Keller—provide comfort, lift spirits and
often affirm the deep faith they find in our patients. According
to a patient who is going through chemotherapy while living
in his car, “I am very grateful and indebted for the staff I have
encountered. I have been shown true love in difficult times.
Mercy Care has been a gift from the Most High to rebuild a
broken man into wholeness.”
2017 Community Report
34

Recuperative Care
Before Mercy Care started its Recuperative Care program in 2010, hospitals were
challenged with how to avoid discharging the homeless back to the street or to shelters.
Without a place to heal, they would often end up back in the hospital’s ER or hospitalized
again. While in Recuperative Care for 30 days, Mercy Care’s staff provides healthy meals,
a safe, clean, temporary home in which to recover, facilitates appointments with health
providers, ensures patients are taking and tolerating medication, and catch potential
complications quickly. They also educate patients and help with mental health or addiction
issues. As a result, over half of Recuperative Care patients are discharged to the care of
family or housing. In 2018, Mercy Care opened a second Recuperative Care program at the
City of Refuge.
• Average number of
patients in program was
14 (19 beds available).
1,483
health education
visits.
• Average length of stay
was 36 days.
• 57 percent were housed
at the end of their stay.
• 32 percent received
assistance with benefits
(food stamps, income,
etc.).
2017 Community Report
36

Mercy Care Rome
300 Chatillon Road, NE, Rome, GA 30161
Mercy Care Rome has been connecting generations and community by meeting the needs of families
since 1990. Whether it is help getting an elderly family member to a medical appointment, teaching
seniors job-search skills, providing caregiver support groups, or referrals to community resources on
raising grandchildren.
100% of patients report increased happiness
since coming to Mercy Care Rome.
100% of family members would refer a family or friend.
Adult Day Health
Those who need help caring for a family member during the
day can rest assured the nursing care and safe, comfortable
environment at Mercy Care provides the perfect home
away from home. In 2017, over 53,000 miles were traveled
aiding families from Floyd, Polk, Chattooga, Gordon and
Bartow in transporting those who need extra care to medical
appointments, field trips and to and from Adult Day Health.
Nutritious meals, vital health monitoring, education and
engaging social and recreational activities lead to patients
asking on the weekends when they get to go back.
Mercy Care Rome also engages their patients in its Music and
Memory program. Those with advanced dementia have reconnected with memories. Agitation and sun
downing is reduced. And, patients are more attentive and readily accept care which helps in the effort to
reduce reliance on anti-psychotic medications.
2017 Community Report
38

Grands Who Care
Nationwide, 2.7 million grandparents are raising grandchildren
in America, and about one-fifth of those have incomes below
the poverty line. The responsibility may come suddenly or arrive
gradually. But for grandparents taking up parenting again, it can
be a blessing and overwhelming at the same time. Mercy Care
supported 200 grandparents and grandchildren with counseling,
referrals to essential services, mentoring, support groups,
recreational activities and health management.
Senior Employment
Seniors in need of income entering or re-entering the work force
received help with resumes, their job search and interview skills
from the Senior Employment program. In 2017, 51,814 hours were
worked in non-profit work settings, such as senior centers or
Goodwill. This temporary employment provides needed income
while seniors build skills or re-build a resume that leads to
permanent employment.
Mercy Care Rome Financials
Income
Grant Income $894,619
Support from Saint Joseph’s Health System $250,680
Net Patient Revenue $115,771
Contributions, Cash and In-kind $ 161,063
Total Income $1,422,133
Expenses
Salaries, Wages, Benefits $1,063,173
Caregiver Support
More than 95 caregivers found support to build their resiliency
through monthly lunches and social gatherings in 2017. They were
empowered through connections to community resources and
the knowledge that others intimately understood the stresses and
challenges of being a caregiver, day in and day out.
Professional Fees and Purchased Services $81,248
Medical and General Supplies $132,868
Other Expenses (depreciation, taxes, in-kind) $144,844
Total Expenses $1,422,133
2017 Community Report
40

Mercy Care Financials
Income
Grant Income $ 9,175,971
Support from Saint Joseph’s Health System $6,250,744
Net Patient Revenue $2,627,458
Contributions, Cash and In-kind $614,784
Other $219,582
Total Income $ 18,888,539
grant income 49%
2017 Fast Facts
• Dental care needs grew over 2,000 visits in one year—from 7,494 in 2016 to 9,658 visits in 2017.
• 64.3% of primary care patients (age 12 and older) were screened for behavioral health symptoms.
If positive, a follow-up plan was initiated that day.
• Grants from The River at Virginia-Highland Church and the City of Atlanta’s Partners for Home
helped expand Street Medicine service days and nights.
• The loss of a provider can be hard on a safety net clinic and the patients we serve. In 2017, our
vision visits dropped to 984 from 1,613 due to the loss of our optometrist.
Expenses
support from
Saint Joseph’s
Health System
33%
• The impact of Mercy Care on the community led to an unsolicited $10,000 private donation that
added therapeutic exercise, yoga and medication to Peer Support at the City of Refuge. The John
and Polly Sparks Foundation encouraged us to apply.
Salaries, Wages, Benefits $14,262,334
Professional Fees and Purchased Services $2,075,839
Drugs, Medical and General Supplies $1,717,341
Other Expenses (rent, depreciation, etc.) $833,025
Total Expenses $ 18,888,539
net patient revenue 14%
contributions 3%
(cash and in-kind)
other income 1%
Mercy Care hit a record high of 12,072 mental health visits in 2017.
75%
84%
88%
52% 48%
Grants
In accordance with grant guidelines for full disclosure, specific dollar amounts are listed for the following grants:
• U.S. Centers for Disease Control and Prevention - $350,000
• U.S. Department of Health and Human Services/Health Resources & Services Administration/Ryan White Part C - $736,938
• U.S. Department of Health and Human Services/Health Resources & Services Administration - $4,771,904
• City of Atlanta/Housing Opportunities for Persons with AIDS - $183,404
• U.S. Department of Health and Human Services/Substance Abuse & Mental Health Services Administration - $496,254
• Fulton County/Ryan White Part A - $979,852.48
• Fulton County/Community Service Program - $95,000
• Fulton County Department of Health & Wellness - $112,501
were uninsured
were homeless
lived at or
below 100%
of the poverty
were female
were male
2017 Community Report
42

Boards
Saint Joseph’s Health System
Mercy Care
Mercy Care Rome
Mercy Care Foundation
Chair:
Mr. David Fitzgerald
Chair:
Mr. Thomas Davis
Chair:
Dr. Ben Knaak, Chair
Chair:
Ms. Mary Ellen Garrett
Vice-Chair:
Ms. Nancy Paris
Vice-Chair:
Ms. Evonne Yancey
Vice-Chair:
Mr. Scott Smith, Vice Chair
Vice-Chair:
Mr. Rich D’Amaro
Members:
Mr. Michael Anderson
Ms. Gaylen Kemp Baxter
Mr. Anil T. Cheriyan
Mr. Philip Coletti
Mr. Frank Craft
Sister Angela Ebberwein, RSM
Mr. David Fitzgerald
Sister Jane Gerety, RSM
Mr. Anthony H. Harwood
Mr. Ed Lee
Ms. Kim Marchner
Dr. Thomas McGahan
Ms. Nancy Paris
Ms. Eugenia Pascual
Ms. Vicki Lundy Wilbon
Mr. Robert S. Winborne
Ms. Evonne Yancey
Ex-Officio:
Mr. E. Thomas Andrews
Ms. Dina Richard
Honorary Life Trustees:
Sr. Helen Amos, RSM
Mr. Donald Brooks
Dr. Eugene Davidson
Mr. J. Stephen Eaton
Mr. J. Robert Fitzgerald
Mr. Ronald P. Hogan
Mr. L. Phillip Humann
Sr. Elizabeth Linehan, RSM
Mr. Bruce Simmons
Sr. M. Eileen Wilhelm, RSM
Members:
Mr. Salvador L. Arias
Ms. Dedra Blanchard
Mr. Thomas Davis
Ms. Teresa Edwards Farrar
Ms. Michele Gandy
Dr. Susan J. Kelley, PhD
Dr. Luis Limeres, DDS
Sister Elizabeth Linehan, RSM
Ms. Kim Marchner, Esq.
Mr. Arthur McClung, III
Mr. Kirkland A. McGhee
Dr. Sapna Bamrah-Morris, MD
Father Jeffery Ott
Mr. Christopher A. Parker
Ms. Eugenia Pascual
Mr. Chioke Perry
Ms. Chiara Visconti
di Modrone-Pervanas
Dr. Timothy Porter-O’Grady
Dr. Glenda Wrenn
Ms. Evonne Yancey
Ex-Officio:
Mr. E. Thomas Andrews
Sister Angela Ebberwein, RSM
Mr. Steve Siler
Honorary:
Ms. Eula Aiken
Ms. Jane Haverty
Members:
Ms. Kitty Barton
Ms. Faith Collins
Dr. William Conner
Rev. Carey Ingram
Dr. Ben Knaak
Ms. Holly Miles
Mr. Frank Pinson
Mr. David Smith
Mr. Scott Smith
Ms. Kenna Stock
Mr. Dan Sweitzer
Dr. Smita U. Varshney
Mr. Bruce Watterson
Ex-Officio:
Mr. E. Thomas Andrews
Honorary:
Ms. Belen Dizon Nora
Members:
Mr. Mark Christopher
Mr. Chris Cleveland
Mr. David Crawford
Mr. Rich D’Amaro
Ms. Mary Ellen Garrett
Ms. Paula Gwynn Grant
Mr. Peter R. Hennessy
Ms. Caroline Jeffords
Mr. Edward Kennedy, Jr.
Mr. Brian McEvoy
Mr. Daniel J. Mohan
Mr. Mike Petrik
Mr. Barry Segars
Ms. Lizanne Stephenson
Dr. John W. Thomas
Ms. Jeannie Wright
Ms. Teri Xerogeanes
Ex-Officio:
Mr. E. Thomas Andrews
Mr. Steve Siler
Ms. Carmen Titelman
Honorary:
Ms. Gaylen Kemp Baxter
Mr. Charles Davidson
Mr. Edward Mitchell
Mr. David Fitzgerald
Mr. Bruce Simmons
2017 Community Report
44

Thank you!

Our Legacy
Shortly after the Civil War, four pioneering Sisters of Mercy came from Savannah and established Saint Joseph’s Hospital. When
Saint Joseph’s relocated to the suburbs a century later, volunteer physicians, nurses and other hospital staff took to the streets of
downtown Atlanta and used their healing skills to serve homeless people in soup kitchens and shelters. In this compassionate and
inspiring mission were the seeds of Mercy Care, founded in 1985. Today, Mercy Care continues to further the healing ministry of
the Sisters of Mercy.