The 10 Most Prominent Healthcare Companies in 2018

www.primeview.co
-
DECEMBER 2018
The
Most
Prominent
Healthcare
Companies in
2018.
Samuel
George
GESCO
HEALTHCARE

EDITOR’S NOTE
www.primeview.co
DECEMBER - 2018
Samuel
George
The
Most
Prominent
Healthcare
Companies in
2018.
GESCO
HEALTHCARE
2018 is totally favorable year for the healthcare industry as millions of patients
are acknowledged with their foremost online video consultation in absence of
doctor, while on the other side lot of them are able to utilize their mobile phones
as diagnostic tools. In the forthcoming years, healthcare industry is anticipated to
become more self-sufficient and stable, coupled with full-fledged incorporation
of technology into every facet. This includes inner-workings or attaining valuable
perspective from real-time data analytics.
The positivity that healthcare industry is carrying will result in a domino effect to
other growing industry which includes banking industry, healthcare suppliers and
vendors, and insurance industry. The most benefited sector from these positive
trends will be the healthcare customers, as surgeons, visit-by-visit and shift-by-shift
doctors and other critical clinicians are expected to leverage technology to aid their
patients lead better as well as healthier lives. This year has been full of impactful
trends of healthcare industry, which will also affect the coming next couple of
years.
The first and foremost critical trending trend is unveiling if new drugs pricing
models. With the growing usage of social media, customer’s feedback matters a
lot to even industry giants, customers exhibit clearly what they feel about the rising
drug prices and high-deductible healthcare plans. Therefore, in the upcoming
years, there will be escalated governmental regulation to curb the high drug prices.
In the years to come, collaborations among clinics, hospitals and other medium to
top tier health systems will develop higher consumer interest and enhance services
for patients. As abundant independent firms partner and merge their way in the
direction of industry consolidation. Along with that, it is envisioned to have a rapid
up surge in the case of advanced technology being incorporated to cater the
patients.
Other crucial step in healthcare industry is Go Mobile. As there is higher adoption
of health app is recorded, which is shifting the fashion of physically going to
hospitals, to operating things through mobile apps. With the statistics, there is
observation made which says patients are not only using smart watch or
smartphones but they are also receiving expert diagnosis from remote proximities.
As technology adoption is growing exponentially in the healthcare industry, it
rises the concerns of hacking due to the lack of security measures which restricts
half of the population from trying out novel healthcare devices. This leads to
escalation of security for all new generation equipment coupled with best-in-class
network architectural services.
The chief dilemma encountered by healthcare providers has always been delivering
the best possible outcomes while keeping the rates affordable or cost-effective. In
the future ahead, soaring budget pressure on clinics and hospitals is expected to
see them response positively and come up with some out-of-the-box innovative
ways to offer quality healthcare.
Happy reading
Prime View Magazine
editor@primeview.co

COVER STORY
GESCO HEALTHCARE
CONTENTS

BUCKETLIST DREAMS
Out-of-the-Box and Cost-Effective Health
Management Services
PROFILE
34
18
26
28
HEALTHCARE CONSULTING SERVICES
Bring Operational Efficiency with Best
Management Practices
JANITRI INNOVATIONS
Exceptional Tech-based Innovations in
Healthcare
JM NUTRITION
Holistic Approach Towards Healthy Life
CHATBOAT
Your New Personal Financial Assistants
NATURAL FIBRES & ORGANIC CLOTHING
Benefits of Natural Fibres and Organic
Clothing for Women
22
30
ARTICLE

GESCO Healthcare
GESCO Healthcare
Transforming Lives with Innovative
Healthcare Solutions
Mr. Samuel Williams George
CEO
Accuracy, Precision and Perfection are the words which make the foundation of the
healthcare industry. These are the words on which our lives depend on. It is one such
sector where only a minute mistake can cost hundreds of human lives. Whether doing
the diagnosis of a disease, a critical surgery, prescription of medicines, usage of
pharmaceutical devices, medical tools or operating other complex systems, there has to
be accuracy, a conscious, careful and responsible mind which cannot afford to make any
mistake. One such company which is transforming the lives of human beings every day
with its innovative, yet accurate, precise and perfect healthcare solutions to alleviate pain
among the patients globally is GESCO Healthcare, a trailblazer of quality surgical and
implants.
GESCO took an obligation to transform lives of people with their unparalleled
innovative medical solutions improving the global health. They have tailor-made solutions
in form of high-quality designed and manufactured neuro, orthopedic and spinal implants
accompanied by widely spread spectrum of surgical instruments through active collaboration
with the medical fraternity.

Cornerstone of the company grounded since the year 1962, they have become the largest spinal
implant manufacturer in the country at present. With the constant emphasis on innovative
enhancement of their products and processes, their Innovation Centre develops some
out-of-the-box and cost-effective organic advanced technology to mitigate the pain of patients
across the world.
With a mission to become one of the Top Healthcare Brands globally, GESCO Healthcare,
more than half a decade old company, is making enormous efforts to alleviate pain for patients
across the globe. The company primarily focuses on the Manufacturing of high-quality Neuro,
Orthopedic and Spinal implants along with a wide array of high standard surgical instruments.
For its extraordinary services the company has won numerous accreditations including the ones
from Indian FDA, ISO 13485, 9001, CE Marking, US FDA, and WHO-GMP among many
others.
Currently, the company has over 350 employees and its marketing offices in 15 cities all
over India and an exhaustive dealer network in the country. It also has a global presence in over
30 countries.
Initiatives taken with a Team of Diligently Hard-Working Members
We always
consider our
customer database as
precious, and we
continuously strive hard
to satisfy their
needs.
GESCO’s pursuit of excellence has been
sustained by a team of passionate engineers and
technicians, cutting-edge technology, world-class
infrastructure and their focus on quality.
International medical and standard certifications
like Indian FDA, ISO 13485, CE marking, US
FDA, WHO-GMP stand as a testament to the
quality of their products. In a span of 50+ years of
manufacturing and exporting implants and surgical
instruments, they have gained the trust of clients
across India, Asia, Africa, Europe, North America
and South America.
With their Innovation Centre, GESCO is at the
forefront of leveraging the advances in medical
technology to help their customers deliver better
care to more people around the world at a lower cost. One of GESCO’s key strengths has been
the translation of insights into reality by addressing the gaps in the medical field through product
design. They have the infrastructure and expertise to go from an idea to design, from prototype
to production, supported by production processes that are designed to move from concept to
volume production in a fast and cost-effective manner. A few of their acclaimed innovations
include GAAS, a spinal product and the Halifax Nail, an orthopedic product, both built with
some of the biggest names in the Neurosurgical and Orthopedic specialties.

Instilling Core Values for Improved Efficiency
To enhance the performance of the company and increase the efficiency of its services, GESCO
Healthcare fosters certain core values among its specialists in the entire team and they are:
Innovation through Collaboration: The company constantly tries to outdo itself in creating
healthcare products that help people live active lives. It leverages the collective genius minds
of the medical community to develop innovative solutions for quality healthcare possible
every day.
Delivering Quality: The company claims to have an obsession with quality and that is what
makes the GESCO Healthcare stand tall and win countless international accreditations. This
dedication towards quality does not get restricted to its products, but goes beyond that ingrained
that ingrained in all their ethos, infrastructure and teams.
Nurturing Relationships: “We believe we are better together,” claims GESCO Healthcare
and that is why the company deeply invests in its relationships with the medical community,
its employees and partners, so as to propel their journey towards re-imagining and re-defining
healthcare
Implanting Trust: Trust being the foundation of any relationship, the company dedicatedly
instills that among each of its employees and every relationship that is anchored with
honesty and integrity for delivering effective medical solutions that persistently raise the bar
of ethical healthcare.
About the Extraordinary Solutions Offered by the Company
We believe we are better
together. We deeply invest
in relationships with the
medical community, our
employees, and partners,
relationships that propel
us forward, encouraging
us to re-imagine
healthcare.
With its vision, enormous effort, and extraordinary offerings
in an unbelievable price, GESCO Healthcare has become one
of the most advanced medical device manufacturing facility
in the country. Even after manufacturing the products, the
company ensures rigorous quality checks at several stages
and sterilizes with the help of an exhaustive microbiology
laboratory. The company has several patented products and
collaborates with numerous major companies of the world in
the sector of Neurosurgical and Orthopedic specialties. Some
of its products like GAAS and Halifax Nail are highly
acclaimed and used all over the world.
The company makes every effort to deliver the best quality
products and to achieve that the company compromises
nothing. To produce the highest standard of medical
equipment in the world, the company invests huge amount
resources in highly advanced capital machineries from
Switzerland, Germany, Japan and the USA.

About the Inception of this Spectacular Company
Like all other industries, even healthcare sector suffered a lot after the Indian independence. It
was then the Indian industry of surgical instruments was in its primitive stage, hence, most of the
instruments used then were imported, making it was unaffordable. Seeing the potential of the
market and demand of the surgical instruments at a reasonable price, Mr. Theodore George, the
M.D. of the company entered into the scenario and founded GESCO Healthcare in the year
1962.
Later in the year 1985, the eldest son of Mr. Theodore George, Mr. Samuel Williams George,
the current CEO at GESCO Healthcare, joined hands with his father as a young engineer to take
the company to the level-next. Observing the gap in the market and demand for standard quality
Spinal Implants at affordable prices in the early ‘90s, Mr. Samuel used the company’s rich
experience in Research and Development, cutting-edge machinery, inherent focus on quality and
innovation to enter the industry in a new form and create a mark within the minds of medical
practitioners.
Sturdy Built Infrastructure
GESCO has some incredible state-of-the-art manufacturing facilities encouraging their
innovative streak. Covering all the stages of production including conceptualization to
production takes place in-house with contemporary designing facilities, full-fledged laboratories
for prototype testing and manufacturing units powered by computer-controlled numeric
technology. They showcase some of the most pre-eminent medical devices.
The company has a commitment towards perfection
which gets bolstered with high quality control culture
of their organization. They are embedded with an
exhaustive quality management system implementing
rigorous quality checks at several key stages of the
manufacturing process. Also, they some modern
microbiology laboratory that validates the sterility of
all the instruments.
GESCO has an unbiased emphasize on raw materials,
ensuring their implants are made with imported,
high-quality titanium, top-notch stainless steel and
high-grade performance polymers while the materials
used for moulding surgical instruments are of higher
grades with thorough verification and certification of
stainless steel.
Our obsession with quality
is legendary with countless
international accreditations
a standing testament. This
dedication to quality
extends well beyond our
products and is ingrained in
our very ethos,
infrastructure, and teams.

A Strong Team makes a Strong Company and Eventually the Success Point
In whichever field it is, a growing team with the continuous hunger for learning and
understanding the market trends and the ability to contribute to a team is the most crucial thing
for a company’s success. This is what defines GESCO Healthcare and helps them to deliver
the highest value to its customers. With a vision towards diversifying sections, adding more
value to its stakeholders, the company has added new divisions in the niche market including
We are constantly trying to outdo ourselves
in creating healthcare products that help
people live active lives. We leverage the
collective genius of the medical community
to develop innovative solutions for a
healthier tomorrow. It is a promise we make
ourselves to look beyond what is possible
today.
Like any other successful company, GESCO Healthcare too constantly updates itself about
the latest happenings in the industry. To take this process a step further, the company provides
Continuous Medical Education (CME) about its existing and new products in a regular frequency
enabling them to update their existing customer base and build new clientele. To conclude with the
USP of the company, Mr. Samuel says, “We always keep the value of our customers. Each customer
is unique to us and we make strong bonds with each of them. Hence we manufacture unique
URL: www.gescoworld.com

Top-notch HealthCare Providers Offering Exemplary Services for
Human Welfare
Healthcare industry is all related to and offering hospitality, and in literal terms hospitality is
generosity and warmth with which you serve a customer. If a leader is courteous and gracious to its
staff, same will be passed to the customers. So, it is all about the kindness a healthcare organization
exhibits to its customers.
The leaders who innovate and blend the technology with the kindness along with their philanthropic
attitude are honoured by Prime View with entitlement of “The 10 Most Prominent Healthcare
Companies in 2018”. These leaders with greater productivity, enhanced problem-solving abilities
and deeper commitment are definitely admirable.
Healthcare Consulting Services is healthcare advisory & consulting firm established in Mumbai,
rendering end to end solutions to hospitals and healthcare institutions with their marketing strategies,
and assisting hospitals with operations management. Bucketlist Dreams provide result oriented
healthy lifestyle programs to you and your families. Affordable Diet Plans is now live. Janitri
Innovations offers two major services which includes Daksh, an intelligent Labor Monitoring Tool.
Another one is, Keyar, FHR & Uterine Contraction Monitoring Device. JM Nutritions suggests
healthy and balanced diet needs to be complemented with regular exercise to ensure fitness, high
levels of energy, and immunity against sickness and diseases. Lonza is one of the world’s leading
and most-trusted suppliers to the pharmaceutical, biotech and specialty ingredients markets. As an
integrated solutions provider, Lonza is boosting its value creation along and beyond the healthcare
continuum with a strong focus on patient healthcare, consumer preventive healthcare and consumer's
healthy environment.
Grand World Elder Care have dedicated their entire services to the care of the elderly. They offer
the correct medical care, expert assistance to different ailments, proper companionship and love of
the care taker. HealthKart is India’s largest online health & fitness store for men and women with
the latest collections of health, fitness and similar products featuring the best brands. mCURA is a
complete, scalable, and effective solution for the entire healthcare community with a flexible, open
framework that can leverage and integrate with all modules and with external systems too. Onward
Health software helps PostOp patients follow their discharge instructions per Doctor’s advice. They
partner with Hospitals, Doctors, Caregivers and foremost, with Patients.
Mr Samuel Williams George, CEO at GESCO Healthcare is on our Cover Story. He joined hands
with his father as a young engineer to take the company to the level-next. Observing the gap in the
market and demand for standard quality Spinal Implants at affordable prices in the early ‘90s, Samuel
used the company’s rich experience in Research and Development, cutting-edge machinery, inherent
focus on quality and innovation to enter the industry in a new form and create a mark within the
minds of medical practitioners. GESCO Healthcare is a leading Medical device company which
endeavors to alleviate pain for patients across the globe, strives to serve quality surgical instruments
and implants.
Our editors have shed some light on Benefits of Natural Fibres and Organic Clothing for
Women, Chatbots: Your New Personal Financial Assistants.
Flip the pages and channelize your wellness with our stories.
17 16

The 10 Most Prominant Healthcare Companies in 2018
Company Name Management Description
BucketList
Dreams
yourbld.com
Aparna Goenka
Bucketlist Dreams provide result oriented
healthy lifestyle programs to you and your
families. Affordable Diet Plans is now Live.
Gesco Healthcare
Pvt. Ltd.
gescoindia.com
Samuel Williams
GESCO Healthcare is a leading Medical device
company which endeavors to alleviate pain for
patients across the globe, strives to serve
quality surgical instruments and implants.
Grand World
Elder Care
grandworldeldercare.com
Premraj Senthil
kumar
Grand World Elder Care have dedicated their
entire services to the care of the elderly. They
offer the correct medical care, expert assistance
to different ailments, proper companionship
and love of the care taker.
Healthcare Consulting
Services
healthcareconsultingservices.in
Amit Sontakke
Healthcare Consulting Services is healthcare
advisory & consulting firm established in
Mumbai, rendering end to end solutions to
hospitals and healthcare institutions with their
marketing strategies, and assisting hospitals
with operations management.
HealthKart
healthkart.com
Sameer Maheshwari
HealthKart is India’s largest online health
& fitness store for men and women with
the latest collections of health, fitness and
similar products featuring the best brands.
Janitri
Innovations
janitri.in
Arun Agarwal
Janitri Innovations offers two major services
which includes Daksh, an intelligent Labor
Monitoring Tool. Another one is, Keyar, FHR
& Uterine Contraction Monitoring Device.
JM Nutrition
jmnutrition.in
Juhi Mimani
A healthy and balanced diet needs to be
complemented with regular exercise to ensure
fitness, high levels of energy, and immunity
against sickness and diseases.
Lonza India
lonza.com
Brijesh Gupta
Lonza is one of the world’s leading and
most-trusted suppliers to the pharmaceutical,
biotech and specialty ingredients markets. As an
integrated solutions provider, Lonza is boosting its
value creation along and beyond the healthcare
continuum with a strong focus on patient
healthcare, consumer preventive healthcare and
consumer's healthy environment.
mCURA Mobile
Health
mcura.com
Madhubala
Radhakrishnan
mCURA is a complete, scalable, and effective
solution for the entire healthcare community with
a flexible, open framework that can leverage and
integrate with all modules and with external
systems too.
Onward Health
onwardhealth.co
Dinesh Koka
Onward Health software helps PostOp patients
follow their discharge instructions per Doctor’s
advice. They partner with Hospitals, Doctors,
Caregivers. And foremost, with Patients.
17

Healthcare Consulting Services
Management Advisory to help manage your Hospital
Bring Operational Efficiency with Best
Management Practices
The adventurous journey of HealthCare Consulting
Services (HCS) incepted single handedly, putting extra
efforts on projects in Mumbai, on varied verticals of
healthcare industry. In 2009-10, the company was able to
deliver a project which involved- free GAP analysis ‘Hospital
Health Evaluation’. Additionally, the team was able to
complete the projects in a very short span of time. Then,
they went ahead with commissioning of the clinics, which
covered Delhi and Bangalore for a foreign Multinational
Investor. The team of HCS catered and geared up to handle
multiple hospital project in Mumbai. They have extended
their advisory services out of Mumbai too and at present
manage couple of Charitable hospitals, small sized private
single doctor owned hospitals, diagnostic centers and
pharmacy units.
Amit Sontakke
Managing Partner & Principal
Achieved Unparalleled Heights
Since its operations in 2013, HCS has focused in
creating a dashboard for hospitals based on Key
Performance Indicators (KPI). This includes bed
occupancy rate, Bed turnover rate, Average length of
stay, Operations Theatre (OT) utilization rates,
Capacity Utilization rate, OPD to IPD turnover rate,
OPD follow up turnover rate, proportion of new
patients referred by existing patients, proportion of
walk-in to referred, Discharge against medical advice
rate, patient satisfaction rate, cost per patient days,
revenue per patient days, etc. All these parameters and
more are measured post GAP analysis, marketing &
branding strategies, media planning, Clinical &
Non-clinical parameters, helping hospitals with
adequate and competent manpower , media
equipment planning and quality benchmarking.
Last but not the least, HCS also provides a
managing and integrating information technology to
the processes, on a daily basis. Altogether, HCS acts
as an extended arm to these hospitals and aims to
expand their infrastructure to a multispecialty scale.
Pic.1 - Dialysis Unit
HCS has collaborated with IT companies
to bring about a Hospital Information
System (HIS), which help hospitals to
effectively manage their entire process.
HCS is also negotiating with these IT
companies to make it cost effective, so,
hospitals with lesser revenue can also
afford their IT Administrators, thereby
increasing their overall efficiency of the
system.
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exposure towards statutory compliances
and particular attention to the hospitals
marketing and sales. HCS services are
specially designed considering these
multitudinous obstacles and these services
contrive to overcome existing challenges
clients face today
Leading with Rich Experience
Industry Overview
Pic.2 - ICU
The bellwether of transformation was founded by
eminent professional Amit Sontakke, Managing
Partner of Healthcare Consulting Services. Amit is
having very productive and fruitful experience in the
field of Hospital Operational Management and
proficiency for optimization of resource deployment
in existing facilities and superfluous business
generation in the unit/hospital/project. His core skills
are to achieve faster market response and decision
making, increase performance, reducing cost and
strengthening competitive advantage for Healthcare
projects. He is a Master of Business Administration
(MBA) in Hospital Administration from Institute of
Management Studies, Indore in 2001, he has
completed advanced Senior Management Program
from IIM Calcutta in 2013-14 & Certification Course
in “Sustaining & Managing Hospital Growth” from
IIM Bangalore in 2013.He has 18 years of experience
in major Multinational Companies
To find success in this modern time, hospitals need
effective strategic planning, proper infrastructure, best
medical professional consultants,human resource
allocation, clinical planning, sufficient knowledge &
We strive to bring
Profitability in
Hospitals and
Standardisation in
Healthcare Systems
Bright Future of the Company
Healthcare and Hospital is a necessity of
the social population. As the Indian
economy is moving towards capitalist
society, this give rise to mushrooming of
too many Hospitals in various formats,
which inculcate growth and healthy
competition among them, thus there is a
need for creating a niche of services in a
required format delivery to supersede the
competition. Hence, it will create a need
for Hospitals to compete with each other
and only those hospitals will come up,
who are professionally managed well,
therefore, a team of Hospital Management
& Clinical experts implementing corporate
governance in such hospitals are required
to extend professional advisory and
consulting to make them standout from
the competitors, to attain profitability and
sustainability in the long run, delivering
and maintaining quality patient care.
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Striving on Each and Every Minute Detail to be a Big Name
The key Strength of the HCS offering is its understanding of the Hospital business. First and
foremost the team of HCS consultants who devote their time to bring the project alive,
secondly each and every person in the team enjoy working in the Hospital environment. While
acquiring talent for HCS, the firm ensures whether fresher or experienced, they understand the
business of consulting. Also, whether the project demands one man or group of consultants
from varied background, they are aligned to the philosophies of the Hospital & their promoters.
One of the key focus area is Quality Management and have established hundred plus key
performance indicators to evaluate the entire functioning of the Hospital and is in line with
accreditation guidelines. Another area of expertise is creating Marketing, Branding and
communication of the Hospital; once they take up any Hospital project they tend to devise
complete Marketing Plan and Integrated Marketing Communication strategy. The company
has partnered a few digital marketing companies to create a platform for every hospital they
cater to, has its own presence felt within the area and beyond its expectations at a reasonable
cost.
Burning the Midnight Oil
One of the interesting thing HCS is striving hard to accomplish is to extend its services to
sick units, who are unable to survive in the competitive world. The company as a team has
planned to pick one at a time such hospitals and help them revive to an extent, that it becomes
cash flow neutral from cash flow negative. The firm does SWOT analysis of the project and
try to understand how as a business, they can leverage the strength in favor of the hospital and
work on the Gaps or Weakness.
Most of the time, the challenge is to get the funds for the Hospitals. In absence of any funds
they have to identify services, which will generate immediate revenue for the Hospital. In other
case, the company might have to approach community to donate funds.
So HCS stepped in to focus on the building block of the organization and help them create
strategies to add services and specialties, to generate revenue or profits for the hospital based
on the market survey and feasibility studies. First and foremost, they added more Out Patient
Departments & consultants like created an OPD for Dental, Opthal, General Physician, ENT,
etc. and got a diagnostic partner on board to give quality reports to consultants, they established
Pharmacy, since patients relative were asked to go out to get medicine. They also identified gap
in critical care, thus established ICU (Pic.2) followed by Dialysis Unit (Pic.1), since in the
vicinity,there were hardly any Intensive care setups and no dialysis set-up. They also added
Surgeon both General and Orthopedic on board, so the under utilized OT can be utilized, got
Intensivist on board to get the critical care going, replaced the outdated generator with the new
one and many more. Thus, by creating a good infrastructure helped hospital gain footfall and
ultimately cash flows.
URL: www.healthcareconsultingservices.in
20

CHATBOTS
Hi! How Can
I Help You?
CHATBOT
Chatbots: Your New Personal Financial Assistants
Technology is evolving with time and is affecting everything around us – from education, to health care,
to business, and so on. It has had a major impact in the financial sector, further developing and
revolutionizing it. Millions of softwares and tools have arrived which have transformed the financial
system. Among them, one is chatbot which has entered our daily lives and is affecting the financial system
in many ways. Chatbots are being applied in various sectors and industries in a productive and effective
manner.
Chatbots as Financial Tools
Chatbots can be applied creatively in the financial sector as a personalized financial advisor for taking
advice on financial matters like investing money in properties or cars. It can simplify complex financial
terms and concepts and present it to the user in a comparatively simpler and easily understandable
manner. Chatbots can be conveniently used in checking bank balance, handling multiple accounts,
making payments and in financial transactions without downloading any app. It can ease up the entire
financial transaction procedure
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The technological marvel known as chatbots can
also help in financial planning and cutting down
unnecessary costs. Expense saving chatbots can help
in cutting extra costs and managing the finances of an
individual by sending spending alerts so that he/she
can regulate their expenses accordingly. Popular
finance chatbots can be found in social networking and
messaging apps, which help manage our account
subscriptions and balances, bank balances and notify
about spending alerts.
Chatbots in the Business Sector
As per a recent study, chatbots could contribute in
reducing business expenses by more than 8 billion dollars
by 2022. As more and more organizations are embracing
artificial intelligence in their business, it is a possibility
that many organizations will employ chatbots in order
to communicate with customers, which will be very
convenient and economically feasible for them.
Chatbots contribute to a business savings of around 20
billion dollars globally, but they are incapable of
completely fulfilling all the required needs. Chatbots
are capable of understanding the context of a
conversation and can react accordingly. But, in some
instances where the customer has some uncommon or
unexpected requests, a chatbot won’t be able to respond
accordingly and has to be replaced by a human to meet
the client’s needs/queries. Despite this minor
shortcoming, chatbots have been tremendously useful
in the finance sector.
Chatbots in the Service Sector
The insurance sector is effectively utilizing chatbots in
various fields with productive results. For instance,
many insurance companies are developing ‘virtual
assistants’ which are assisting in answering direct
inquiries from customers. Financial chatbots are
updating clients with the latest information instantly
and even have the ability to pay bills and make
payments on request.
Major multinational hotel chains are also employing
chatbots in their business for effective results. They
are made available to the customers via various social
media applications. A leading multinational chain of
hotels is using chatbots to assist its clients to book and
travel in more than 4700 hotels. Clients can
also directly chat with the customer support
provider regarding plans and suggestions
related to forthcoming outings. Many clients
have successfully received help from chatbots
related to bookings, stay and other services.
Chatbot usage has also witnessed a revolution
in restaurant services. Chatbots have the ability
to incorporate with popular existing messaging
apps, and this feature has been well exploited
by many restaurant chains which use chatbots
to connect with customers and provide prompt
and relevant feedback to the customer’s queries
about the restaurant at any place and any time
of the day. Customers can also book a table,
and the restaurant can also advertise its menu
to the customers without any extra expenditure
on manpower.
Chatbots and Customer Relations
Major real estate businesses are also using
chatbots these days to build relationships with
their customers. Chatbots send personalized
greetings and messages to the customers to
build and maintain a cordial relationship with
their prospective and existing clients. They help
the business in gathering useful information
and research on eligible clients to increase
revenue and also help in providing valued,
detailed and quality customer support rather
than answering basic questions. Chatbots have,
in fact,simplified the customer support
procedure.
In this fast-moving world, chatbot applications
have helped in making things easier and
convenient for us. Its impact on the healthcare
sector has also been revolutionary. Many major
healthcare chatbots inform employees of their
benefits and claims which, in turn, help
employers in reducing healthcare costs. Some
chatbots help people with their health savings
accounts, promote health wellness and create
awareness about major diseases and symptoms
and procedures to prevent them. Some others
help in scrutinizing medical bills and providing
alternatives for medicines to reduce costs.
Chatbots are also used in therapy to treat
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depression. Some major chatbots track daily conversations to judge the user’s mood and mental state
and sends contents (videos, texts or images) suitable or the user’s emotional state. Chatbots can
contribute in uplifting, motivating and cheering depressed users which will help them in reducing
therapy classes, in turn reducing therapy costs.
Chatbot Concept
Technological growth has impacted our lives in many ways. It has simplified most of our daily
activities and has upgraded our lifestyles in unimaginable ways. It has upgraded our communication
system and has introduced soft wares and computer programs like chatbots which are gradually
simplifying and upgrading the financial system. Chatbots are being used successfully in the financial
sector. They are gathering essential data and presenting it to us in a convenient and useful way, making
financial transactions much easier. In a nutshell, they are evolving with time and may take the financial
system to another level with the passage of time
24

Janitri Innovations
Exceptional Tech-based Innovations in Healthcare
The triumphant journey of Janitri innovations commenced with
visiting more than hundred plus hospitals across India for the
needed identification and validation. After which the company
embarked on the prototype and developed it with few
collaboration in primary, secondary and tertiary hospitals for the
pilot purposes. Based on these pilot feedbacks, they developed
the minimum viable product and incepted commercial pilots. At
present, their presence is more than forty plus hospitals in seven
plus states across India at the moment.
Genius and Genuine Services for Mothers and
Newborns
KEYAR is an affordable, easy to use and wearable fetal
heart rate, uterine contraction and maternal heart rate monitoring
device for intra-partum care. KEYAR displays fetal heart rate,
uterine contraction & maternal heart rate in an easy format which
is interpretable by a low skilled health worker. KEYAR
Arun Agarwal
Founder
communicates with their mobile application DAKSH which is an intelligent intrapartum monitoring
mobile application for digital partograph and paperless labor monitoring. DAKSH allows the staff
nurse to register and enter vital signs of a pregnant woman. It reminds the staff nurse to monitor the
labor vitals, as per the standard WHO intrapartum protocol. It also generates alerts in case of
complications, based on an in-built algorithm.
A Journey started off with Small
Observations to Achieving a
Breakthrough
Arun Agarwal, Founder of Janitri Innovations,
is native to a small town in India. Since his
childhood he witnessed many of his family
members and neighbors suffer from health
problem like diabetes, malaria, jaundice,
pneumonia and many more. During his
undergraduate study, he realized that technology
can solve most of the healthcare related
problems and that motivated him to pursue a
post-graduation in biomedical engineering. After
completing his PG, he started visiting villages in
India to explore health related problems. While
talking to community, pregnant women, mothers,
midwives and doctors, Arun was able to connect
the dots with his childhood memories. He
realized that maternal & child health is a huge
problem in India and many deaths can be
prevented by simple affordable innovations.
Further, Arun visited 100+ healthcare settings
across India to explore problems related to
maternal & child healthcare and decided to
work on the problems through Janitri
Innovations.
Overwhelmed with the Support came
from Government
As a firm, Janitri is privileged to receive
grant support from Bill and Melinda Gates
Foundation, BIRAC, Government of Karnataka
(Startup Karnataka scheme), VILLGRO, Grand
Challenges Canada etc. These grants helped the
company in product development in pilot. Apart
from grants, they won Tie Anthah Prerana,
Qualcomm Design Challenge, LES APAC
conference, Falling Walls etc.
26

Rural India has Biggest Healthcare
Challenges, also Home for
Opportunities
In India, mass lives in rural areas
hence major challenges and opportunities
exist there. There is a huge potential of
affordable healthcare services/technology
for the mass population that lives in rural
area. Defined steps need to put forward
along with rectified innovations,
solutions and services at right time right
place. That is inclusive of early
screening, diagnostic, monitoring,
telemedicine etc. in the areas of cardiac,
neuro, maternal and child health etc.
Janitri’s Mantra: Do early, Fail Early
and Ameliorate
Janitri Innovations follow the process of “do
early, fail early” and innovate on routine basis for their
product development, pilot, and internal process etc.
That offers room for team members to strive on and
think-out-of-the-box hence creativity comes with
innovation. The company efforts on testing the product
or feature in the hospital (urban and rural) in real time
to receive the feedback of the relevant stake holders
(nurses, doctors, patient). Based on the feedback, they
take quick decision on modification or inclusion or
removal of any technology component. Major factor
that contribute to the company’s success is their
passionate team members which the founder found at
early stage made the overall progress.
Developing sustainable technology to
improve maternal and child healthcare.
To Serve Customers Better, Validate
their Feedbacks to Real Terms
As an initial step, Janitri provides the best-in-class
products, services and maintenance. Their main strategy
is, frequent and regular interaction with the customers,
so as to get their view/comment/feedback on the overall
product. Further, the company validate and implement
that in their internal process and try to incorporate that
feedback into the product to ensure that customers/users
should get what they are looking for. This will help us to
build the relation and improve the product.
Striving on Innovative Solutions on
Maternal and Newborn Mortality
Janitri Innovations is focusing on maternal
and child health problems as maternal
mortality and newborn mortality is still a
major concern across the world. They believe
that more than 80% of these problems can be
solved by simple innovations in a sustainable
manner. Therefore, the company strive on
MCH and envision to expand across the
globe with their current product.
URL: www.janitri.in
27

JM Nutrition
Holistic Approach Towards Healthy Life
JM Nutrition was founded in 2013 and was a result of Juhi
Mimani, founder of JM Nutrition’s childhood passion with fitness
and health. Since then, as a business, they have grown from strength
to strength. They started with just one collaboration with a gym and
at present they have collaborations with multiple healthcare clinics,
doctors and hospitals. The journey has been spectacular.
Exemplary Services that Believes in
Strengthening the Core
JM Nutrition is a provider of customised health and diet services.
Juhi truly believe in healing an individual from the core. For her,
fitness and health on a long term is ultimate goal and not short term
weight loss. Something which cannot be accommodated in his/her
lifestyle should not be started. Health is about being consistent. Each
individual is different, having different ailments and lifestyle, so
their diet plans are customized accordingly.
Backbone of the JM Nutrition
Juhi Mimani is the founder and Chief Nutritionist of JM
Nutrition. She is the heart and soul of the brand. It is her personal
approach and expertise in providing every client a customised
nutrition plan that has made JM Nutrition such a success in the
nutrition industry. Juhi is actively involved in further understanding
of cutting edge nutritional research as well as using their daily foods
to enhance one’s health.
Juhi’s Opinion on Current Scenario, Major
Challenges, and Opportunities of the Indian
Healthcare Sector
The major challenge which JM Nutrition is facing currently
is the loss of trust in the healthcare industry. There is so much
information available on the web which confuses the population.
As a nutritionist Juhi says, “I believe in optimum nutrition which
requires a step further. Each one of us needs professional help to
reach their optimum health, whether its weight management or
disease management.” She further added, “The evolution of the
Juhi Mimani
Founder
sector calls for involvement from all
stakeholders and the use of innovation to
bridge intent and execution. India has the
opportunity to leapfrog a lot of healthcare
problems that developed nations are
grappling with.”
Major Challenges JM
Nutrition Faced
Juhi describing the challenges faced by
the company is, “My patients coming
and asking for these so called “fad diets”
without understanding the details of the
same. A nutrition plan is a complex and
customised plan, it cannot be applied
randomly to any patient. We have to
make our patients understand that these
plans have to be made as per each one’s
personal physical and mental state
which should lead to long term health
and fitness.”
28

Major Contributing Factors behind
Company’s Success
“Balance” is Juhi’s go to mantra. Her plans are
designed keeping the balance in mind. She emphasizes
largely on nutrition than just cutting down calories.
To keep the weight off or live a healthy life, psychology
and physiology, both play a very important role. Every
individual should find a balance between them.
Injecting Creativity and Innovation to
Workspace
As a founder of JM Nutrition, Juhi strongly encourage
brainstorming and responding enthusiastically to all
ideas. She’s hard core believer of the fact that is, if
peoplearen’t feeling connected to your company, there’s
little incentive for them to be innovative.
Live the life you imagine.
Building Long-term Customer
Relationship by Giving Preference
to Each Individual Separately
Each customer/client is different. JM Nutrition focus on
understanding the root cause of the problem and heal them
accordingly. Their health packages are designed as per
quarterly, half-yearly and yearly in order to give them the
result they want.
With JM Nutrition, I want to democratize
the process and make it easier for people
to figure this out. If I can help more and
more people chart an effective course to
their optimal nutrition, i will consider JM
Nutrition a success.”
Bright Forthcoming Years of
JM Nutrition
Keeping in mind that Nutrition and health is an
important part of life, Juhi stated, “Nutrition and health are
very closely related. To achieve its true health potential,
your body needs the right food and regular maintenance.
URL: www.jmnutrition.in
29

Benefits of Natural Fibres and Organic Clothing for Women
You are always encouraged to eat natural foods, have you ever gave a thought for what you
wear? Picking out the right choices at the clothing store for your family and yourself can
be a challenging task for some. Versatility with respect to design of garment makes a
customer more puzzled while purchasing a cloth. But the stuff it is made from should be
the priority of a customer. Some may not wonder because their clothes fulfills their checklist
of four elements- appearance, comfort, size and price. But the alert is, you should know
that 60% of what comes in contact with the skin is unswervingly absorbed into your bodies.
That implies, whatever you cover yourself with will eventually gets carried into your blood
stream. So, it’s always best to go with Natural and Organic Fabrics instead of synthetic
fabrics.
Significance of Natural and Organic Fabric to Women
And when we are talking about Natural and Organic Fabric, it is an important concern for
women. Clothing is both woman’s means to show and to hide. It covers the most intimate
parts of their body but simultaneously contribute a means to parade woman’s best clothing
to show off.
However, neither everyone is identical nor their choices with what they are comfortable in
wearing. Unfortunately, cloth materials are present in varied quality, in which some could
result to health issues. And particularly to woman’s delicate body, it is more vulnerable to
allergies and skin diseases. Therefore, inclination for opting natural and organic fibre like
wool, cotton, bamboo, linen etc is fair.
30

WOOL
COTTON
LINEN
BAMBOO
Why to Choose Natural and Organic Fabric Over Artificial Fabric
Natural and Organic Fabrics is a better investment as synthetic clothing fibres has numerous
toxic chemicals and neither it is sustainable as it is made of non-renewable resources.
Synthetic fibres asks for a number of processes and range of toxic chemicals, in order to
designed and dyed. Out of which, many of them are flammable or carcinogenic, which is
a matter of concern for upcoming textile industry if these elements remains longer.
Products made from natural and organic fibres tend to bode for a longer time and also
biodegradable which makes our Earth too healthier and happier. This is a crucial step towards
the brighter future of Earth. Because we know that, to curb the most polluting industry, i.e
textile industry has become the need of the hour.
31

Influence of Natural and Organic Fabric on Fashion Industry
Let’s unveil the interesting part that will spur you to switch to natural fibre clothing is that
they use natural dyeing processes, that enhance the color of fabrics. There is mount seen
in usage of clothes made from natural fibres because various rectification has been made,
when eco-fashion movements is talked about. Women gets thrilled when the clothes they
wear are from prominent fashion houses and designers, and now these prominent people
are getting included into the eco-fashion movements. At various ethical fashion shows,
collections presented by these designers could be seen with the influence of choosing natural
fibres over artificial, promoting sustainability.
Why to go with Bamboo and Cotton Fibres in particular
With their sensitive skins, cotton and bamboo are very popular among babies and their
moms. Cultivation of organic cotton without pesticides, synthetic chemical fertilizers and
growth regulators, bamboo’s properties like rapid growth with lesser moisture requirement
and these fibres easy affordability make them choose over costly natural fibres like silk,
linen, etc.
Organic cotton and bamboo fabrics have chock full of exceptional facets like, these fibres
not only feel good but also they are interwoven well, yet extremely soft and breathable. It
gives you elite feeling with lightweight stuff yet with protection and warmth.
There is misconception with respect to how these clothes look, unbleached cotton or baggy,
hemp, beige -- but reality differs, natural-fibres clothing is available in wider colors and
styles. And the better part is natural attributes of these fabrics makes the dye hold better
than man-made artificial fibres.
With a renewed resolve, risking less to your body with natural-fibre made clothing and
taking better care of Mother Earth, find yourselves restoring old techniques that keep
natural-fabric clothes on-going.
32

BucketList Dreams
Out-of-the-Box and Cost-Effective Health
Management Services
BucketList Dreams’ healthy lifestyle programs are a result of
extensive research conducted by an experienced team. It is among
the few companies which provide plans for a very affordable
rates. Their plans start as low as Rs 999/- They have both
individual and group plans ranging from weight loss, detox, post
natal, healthy pregnancy, diabetes management, heart health etc.
The company’s experts help you improve individual’s quality of
life. They are here to make a difference to their customer’s life.
Touch the lives of every Indian. BucketList Dreams facilitates
people to discover a healthier, happier and fitter life.
All About Aparna and Her Passion towards Work
Aparna Goenka, Director of BucketList Dreams, is the driving
force behind the health care platform. She continues to push the
Aparna Goenka
Director
boundaries of the platform’s as well as our capabilities, enhancing and developing it. She epitomizes
“Walk the Talk”. Her passion and zeal for excellence in everything she does has given her success. She
has an experience of 15 years in the IT industry that includes a decade long stint with Infosys. She is an
active trustee of an NGO, providing education to children from deprived backgrounds. She was directly
instrumental in aligning these kids to mainstream for the past 10 years. Parallelly, she also completed her
masters in Special Education from University of Northampton, U.K. Her work-life necessitated her to
focus on wellness to stay fit. Once she had this in place for herself and benefitted immensely from it, she
has chosen to take it to market. Of course, nothing comes easy, her willingness to walk the untrodden
path, with a do-it-all energy and a never-say-die attitude continuing to drive her journey.
Valuable Feedbacks by Customers who Experienced Change
Bucket list dreams was featured in Silicon India. The company has enormous success stories and
testimonials. Some of them are,
Anupa
To lose weight in such a simple way was the best thing about this program. Losing those first few grams
and then kilos was such a boost to my self-esteem. I suddenly felt confident and happy with myself,
which I hadn’t felt in a long time. There was no need for a very strict diet that
Padmashree
They are very accommodating and keep the diets varying to suit my work and lifestyle. There has been
significant inch loss, which is very evident to me and everybody around. All in all the diet plans are
reasonable, affordable, flexible and interesting too. I intend to continue with BucketList Dreams.
34

Growing Awareness among
Indians for Health
The current scenario of healthcare
industry is that it is at rapid economic
growth, but India has witnessed a surge
in diseases capable of adversely affecting
the health of its population. Lifestyle
diseases are increasing at an alarming
rate among the urban sector.
However, the major challenge faced
by Indians is, they still do not focus on
their food and nutrition. Instead of consulting
qualified nutritionists, home
remedies or crash and fad diets are often
used as a mode of treatment or to achieve their goal.
However, the scientific authenticity of information
offered is often debatable. But, the notable opportunity
is that the Indian healthcare sector is growing at a brisk
pace. Urban population are turning health conscious
and investing time, energy on the same.
Challenges Encountered while Offering
Healthcare Consulting Services
Major challenges faced by healthcare industry is
client expectations and funding. Clients may expect to
achieve results within a short span of days or weeks of
working with nutritionists. For example, clients may
expect to lose weight rapidly; if they don’t, they might
stop and return to unhealthy eating habits.
We enlighten people with diets based on quality,
quantity, timings, and choice of what to include
and exclude
Team’s Industrious Efforts
The reason behind the success of BucketList is that each plan is created specifically for each client.
No 2 plans are alike and there is no cookie cutter solution. All interventions are age appropriate, suited
to their habits and lifestyle and keeping in mind the family budgets. Interventions with superfoods at
appropriate times, supported with guidance create the differentiating factor. Motivating clients through
their health journey plays an important part of the team’s activities. Giving innovative solutions to
companies to improve the health of the teams is also their forte. Workplace productivity has seen
significant improvements in companies who have adopted the approach and solutions supported by
BucketList.
URL: www.yourbld.com
35

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