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Sharing knowledge and collaborating
for mission results
Getting the right information to the right people
at the right time is essential for intelligence
and defense communities. Now more than ever,
agencies must effectively manage the intelligence
life cycle in a demanding and rapidly changing
environment. The end goal is collecting, analyzing
and sharing actionable intelligence with agencies
and allies who need it to identify and act against
threats to our nation’s security.
Solutions for tackling critical challenges
Intelligence agencies today work in a dynamic
environment where urgent challenges range from
fighting the war on terror to securing intelligence
access and serving multiple customers at speed.
A global management consulting, technology
services and outsourcing company, Accenture
brings a proven track record of helping government,
defense and commercial clients achieve mission
results quickly. We enable high performance by
developing capabilities that help intelligence
agencies reconnect with customers, achieve
operational excellence and get to market faster
than ever before.
Reconnecting with intelligence customers
The intelligence enterprise includes an extended
group of stakeholders—from the commander in
chief to the warfighter—who analyze and act on
intelligence findings. Considering this network
of critical dependencies, effective collaboration
requires intelligence agencies to focus on
responsive customer service to deliver information
superiority at speed.
Accenture U.S. Intelligence Flyer
Accenture brings leading customer relationship
management (CRM) solutions to help intelligence
organizations improve service processes and
transform customer experiences for greater value.
Our team helps organizations understand their
customers, apply research-based insights, integrate
leading technologies, enhance support processes
and improve service performance. Our CRM
solutions are at work in organizations as diverse as
Best Buy, Barnes & Noble, the city of New York and
the Office of the Director of National Intelligence.
Seizing new opportunities for
operational excellence
Based on our experience in the intelligence
environment, we understand the importance of
knowledge sharing and collaboration for fused
all-source analysis at speed. We deliver low-risk,
strategic solutions powered by leading technologies
that help agencies collaborate, streamline the
intelligence life cycle and operate more efficiently
to meet today’s unique mission requirements.
The result can drive high performance across the
enterprise—well into tomorrow.
We bring informed insights and leading commercial
practices to your situation and goals, taking an
end-to-end, process-based approach to address
key business challenges—from intelligence fusion
to enterprise transformation. We work closely with
clients to rapidly enhance the internal capabilities
they need to improve operational and innovation
performance.
For example, we helped design and plan the
transformation of a major intelligence agency’s
support function under a new concept of operations

to drive information superiority through
integration and collaboration across
alliance partners and increase systems
capability and resource productivity.
Moving toward fused all-source
intelligence
The right technology solutions—aligned
with strategic objectives and business
outcomes—are essential to eliminating
barriers to collaboration in intelligence
organizations.
Working with Akamai, a leader in Web
applications, and Symantec, a leader in
internet security, Accenture developed the
Accenture Cyber Security Solution, which
shields networks from public view and
helps prevent unauthenticated users from
reaching agency infrastructure.
Based on proven practices and leading
technologies, our open and collaborative
solutions are tailored to meet intelligence
demands, helping move agencies toward a
cohesive intelligence community that can:
• Deliver actionable intelligence in a
changing environment.
• Remove intra- and interagency
information silos.
• Encourage stakeholder cooperation.
• Foster interoperability and operational
excellence.
• Enhance responsiveness and speed to
market.
• Help reduce research, cycle and
response time.
• Operate in real time in geographically
dispersed and virtual environments.
• Reconnect with customers while
delivering cost efficiencies.
Transforming the intelligence
enterprise
Improving collaboration also means taking
a broad view of technology and exploring
the potential to drive new results through
enterprise transformation. The goal is to
enable the cohesive merger of intelligence
from an extended network, eliminating
redundancies for better access, more
informed decisions and greater value.
From developing a transformation strategy
to migrating legacy systems, our team
brings experience helping organizations
of all types achieve critical outcomes on
large-scale transformation initiatives.
Increasing speed to market with
a quality approach
From the latest CRM solutions to
innovative tools such as the Accenture
Cyber Security Solution, we bring a
strong commitment to quality, process
improvement and delivery to our work
with intelligence organizations. Our
industry-leading processes are tested,
reliable, repeatable and externally
accredited.
Our Public Service operating group has
received CMMI® Level 4 certification from
the Software Engineering Institute. As
part of this rating, the Accenture Defense
industry group analyzes the on-time
delivery percentage of our current
contracts. We met or beat the initial
agreed upon delivery date of phase one
capabilities and services 90 percent of the
time—a percentage more than twice that
of the government contractors evaluated
in the U.S. Government Accountability
Office’s “Defense Acquisitions” report. 1
Teaming with experience
for outcomes
When you work with Accenture, you work
with an experienced team committed
to delivering results—often for lower
cost, less risk and at faster speed. We
bring knowledge gained from our more
than 20-year relationship with the U.S.
Department of Defense and our track
record of successful transformation
initiatives across all branches of the
military. We combine this with insights
from the Accenture High Performance
Business research initiative and our
work serving 96 of the FORTUNE Global
100 and more than two-thirds of the
FORTUNE Global 500. We bring:
• Global systems integration experience.
• Relationships with leading COTS vendors.
• Dedicated subject-matter advisors.
• Scalable, standards-based solutions.
• Analytics skills and technology
leadership.
• Our focus on people, process and
technology.
• Our research into the characteristics
of high-performance businesses and
governments.
Achieving high performance
To schedule a demonstration of our
innovative solutions for intelligence and
defense communities or to learn more
about how you can improve knowledge
sharing collaboration and advance toward
high performance at speed, please contact
C. Eric Warden at +1 703 947 2986 or
charles.e.warden@accenture.com.
About Accenture Defense
Accenture’s Defense industry group delivers
strategy, operations, IT and mission services
that enable departments of defense,
the intelligence community and federal
agencies to achieve high performance and
support the warfighter at speed. With the
help of Accenture’s capabilities, worldwide
presence and experience, clients meet
mission goals, mitigate risk and realize cost
savings. Visit www.accenture.com/defense
for more information.
About Accenture
Accenture is a global management
consulting, technology services and
outsourcing company. Combining
unparalleled experience, comprehensive
capabilities across all industries and
business functions, and extensive research
on the world’s most successful companies,
Accenture collaborates with clients to help
them become high-performance businesses
and governments. With approximately
177,000 people serving clients in more
than 120 countries, the company
generated net revenues of US$23.39 billion
for the fiscal year ended Aug. 31, 2008. Its
home page is www.accenture.com.
1. GAO, “Defense Acquisitions: Assessments of
Selected Weapon Programs,” March 2008. GAO
Analysis of DOD data states 33 percent of programs
are on-time (this reflects actual or planned delivery
of initial capabilities for programs with comparable
schedule data). http://www.gao.gov/new.items/
d08467sp.pdf
© 2009 Accenture
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