2017 DSI Survey
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FIELD STAFF SUPPORT IN<br />
SERVICE OPERATIONS<br />
The results show that<br />
manufacturers continue<br />
to use the <strong>DSI</strong> data to<br />
improve their relationship<br />
with the dealer. Eleven<br />
brands are above an<br />
85 point valuation on the<br />
Overall Opinions Index,<br />
an astonishing result<br />
that we couldn’t be more<br />
pleased with.<br />
1 Subaru (1)<br />
2 Jaguar-Land Rover (3)<br />
3 Mercedes-Benz (9)<br />
4 Audi (7)<br />
5 Porsche (18)<br />
6 Lexus (2)<br />
7 Chevrolet (10)<br />
8 Ford (6)<br />
9 Acura (11)<br />
10 Buick-GMC (13)<br />
11 Toyota (8)<br />
12 Honda (14)<br />
13 Mitsubishi (15)<br />
14 Cadillac (5)<br />
15 Volvo (12)<br />
Industry<br />
16 Lincoln (4)<br />
17 Volkswagen (19)<br />
18 Hyundai (23)<br />
19 Kia (16)<br />
20 Mazda (20)<br />
21 Nissan (22)<br />
22 Infiniti (21)<br />
23 BMW (17)<br />
24 MINI (24)<br />
25 Chrysler (25)<br />
0 5 10 15 20 25<br />
1.60<br />
1.42<br />
6.55<br />
5.56<br />
4.42<br />
12.69<br />
12.56<br />
13.42<br />
12.32<br />
12.80<br />
12.31<br />
12.13<br />
11.89<br />
11.43<br />
11.34<br />
11.15<br />
10.31<br />
10.00<br />
9.86<br />
9.26<br />
17.50<br />
17.14<br />
16.43<br />
16.34<br />
16.25<br />
16.18<br />
— Tim Ryan,<br />
CADA Vice-President & Director,<br />
Industry Relations & General Counsel<br />
1 Subaru (2)<br />
2 Jaguar-Land Rover (12)<br />
3 Mercedes-Benz (5)<br />
FIELD STAFF SUPPORT IN<br />
PARTS SALES<br />
4 Audi (9)<br />
5 Lexus (1)<br />
6 Acura (11)<br />
7 Chevrolet (7)<br />
8 Ford (6)<br />
9 Buick-GMC (10)<br />
10 Porsche (21)<br />
11 Cadillac (3)<br />
12 Toyota (8)<br />
13 Honda (14)<br />
14 Mitsubishi (15)<br />
15 Volvo (13)<br />
16 Lincoln (4)<br />
Industry<br />
17 Volkswagen (19)<br />
18 Kia (17)<br />
19 Hyundai (23)<br />
20 Nissan (22)<br />
21 Infiniti (20)<br />
22 Mazda (16)<br />
23 BMW (18)<br />
24 Chrysler (24)<br />
25 MINI (25)<br />
0 5 10 15 20<br />
2.91<br />
2.00<br />
4.19<br />
6.20<br />
5.56<br />
5.53<br />
8.32<br />
9.69<br />
9.64<br />
12.95<br />
12.66<br />
12.56<br />
12.43<br />
12.13<br />
12.89<br />
12.44<br />
12.36<br />
11.80<br />
11.43<br />
11.15<br />
11.12<br />
17.21<br />
16.67<br />
16.43<br />
16.34<br />
15.88<br />
For dealer review only. Not for press release. Strict copyright enforcement. © 2018 CADA 15
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