Books by Emmanuel Dei Tumi

More documents

Recommendations

Info

CUSTOMER SERVICE IS ATTITUDE NOT A DEPARTMENT What you don’t know about Customer will kill your Business A complete introduction to the principles and practice of excellent customer service and the dynamics involved in its delivery for successful businesses. INSIGHTS IN THIS BOOK What Is Your Business? Who Are Your Customers? Focusing on Quality Customer Service Communicate Customer Service Standards Dealing with Customer Complaints Using the Telephone in Quality Customer Service Delivery Attitude Is Everything
EXCELLENCE IS A CHOICE Becoming successful is a matter of choice. A book for the strong and those with will power whose desire and aspirations are to succeed and leave a legacy for generations yet unborn. It is written for you who understand that success is a planned outcome and not an accident. INSIGHTS IN THIS BOOK Principles of Excellence The Potency of Excellence What is Excellence? Facts about Excellence
Page 1 and 2: BOOKS BY Emmanuel Dei-Tumi
Page 3 and 4: THE MIRACLE OF THE MIND How to Shap
Page 5: YOUR TALENT CREATES YOUR WORLD How
Page 9 and 10: HOW TO INCREASE YOUR INCOME AS AN E
Page 11 and 12: CREATING WEALTH BY STRATEGY Insight
Page 13 and 14: A SOUND SECURE FUTURE Chance or Cho
Page 15 and 16: ABOUT THE AUTHOR Emmanuel Dei-Tumi

Books by Emmanuel Dei Tumi

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?