Liliana Rodriguez Portfolio_Aug_2018s

Ask4 Energy Monitor
Tool
My role: Digital Service & Interaction Designer
Developed by an interdisciplinary team @ C3RI – SHU
2011-12
Client: Ask4
The tool is an on-line service touch point (TP) that
provides users with enough knowledge, so they can take
conscious and informed decisions about how to interact
intelligently with energy sources within their living space.
One of the biggest issues that Management of Tenant
Units (MTU’s) faces is to reduce energy consumption.
Ask4 developed a system of monitoring energy consumption
at each distribution board within their buildings. However,
Ask4 needed to develop an effective method of
presenting the information gathered by the monitoring
system to their users (students), in order to encourage
them to reduce their energy consumption.
The digital touch point of the service is located in the Ask4
student intranet (student portal). An initial banner on the
home page attracts the user’s attention and appeal to
their emotions in order to engage them. After clicking on
the banner, users are directed to the energy monitoring
panel. This TP is divided into three main sections: The
conceptual design; the data (and history of energy usage
for the building), and the intelligent knowledge, which gets
personalised according to the students own energy
consumption.
Each section holds the same information but illustrates it
in different ways, re-enforcing the message and helping
users to engage and learn by using the service.
C3RI Cultural Communication and Computing Research Institute
SHU Sheffield Hallam University
INTERACTION
digital touch point
Digital SERVICE
saving energy
social media
user ENGAGEMENT
USER EXPERIENCE
Interdisciplinary Team