Borough Rentals Welcome- 461 Dekalb

Choose the Way You Live
461 DEKALB AVE BED-STUY
WELCOME INFORMATION AND PROMOTIONS
WELCOME INFORMATION AND PROMOTIONS 1

Contents
General Information............................................................3
Online Portal.......................................................................4
Points of Interest..................................................................9
Local Partnerships...............................................................10
Apt __________
WELCOME INFORMATION AND PROMOTIONS 2

G eneral Information
Call or email our operation coordinators for work orders or emergencies. Our answering service is 24/7.
P: 718-489-9433 Option 2
E: Maintenance@boroughrentals.com
Account Questions
AR@boroughrentals.com
Rent Payment
Please visit our online resident portal to make payments, submit maintenance requests, and update personal information.
Go to boroughrentals.com. (See instructions below).
Utility Electric - Con Edison
Upon move in date please contact Con Edison customer service at 1.800.75.CONED to transfer the bill to your name.
Delay in doing so will be associated with a back charge AND a $50 handling fee.
Utility Gas - National Grid
Cable - Time Warner or Optimum
WELCOME INFORMATION AND PROMOTIONS 3

Resident Portal FAQ
We are proud to present to our residents an online resident portal where our residents can make payments, submit
maintenance requests, and update personal information. We’re sure you have a few questions for us!
How do I register?
Go to boroughrentals.com.
Click on Resident on the top right corner.
The Welcome to Resident Services screen will appear.
WELCOME INFORMATION AND PROMOTIONS 4

Then go to Click here to Register to access the User Registration screen.
Enter in your First Name, Last Name, and the Registration Code provided by the Leasing Office (tip: the registration
code will typically begin with the letter t followed by 7 numerical digits).
Complete the Account Information screen with the email address provided to the Leasing Office, password, confirm
password, and then provide a security question and answer.
Confirm you are not a robot with the User Verification check box.
Click the Terms and Conditions link. A new page will appear. Read through, and then close the page. If you accept the
terms and conditions, select the I have read and accept the Terms and Conditions check box. Click Register.
You will receive an activation email. You must click on the activation link in the email before you can use your account.
If the email is not received after 10 minutes of registering, check the SPAM folder of your email account. If a new email
needs to be sent, contact the Leasing Office.
WELCOME INFORMATION AND PROMOTIONS 5

How do I activate my account?
Open the activation email in your inbox. The User Login screen will appear. Enter in the email and password previously
used to register, as well as the code that appears. Then click Authenticate User to compete the login.
I’m still having trouble, who should I call?
Office Phone - Brooklyn: 718-489-9433 Queens: 718-489-8466
Office Email: AR@boroughrentals.com
Can my roommate login with their own account?
Absolutely! Just like each main lease holder is assigned a unique registration code that typically begins with a t,
roommates have their own code that typically begins with an r. Contact the Leasing Office to obtain this code.
How do I submit a payment?
Please note: payments for security deposits cannot be made on the Resident Portal.
First, add a bank account. Click Payments from the top menu, and then click on the Payment Accounts tab. Click on
Add Bank Account to begin.
WELCOME INFORMATION AND PROMOTIONS 6

The Account Number and Routing Number can be found on a personal check.
Then click Save.
Multiple bank accounts can be added, edited, and deleted here.
Both one time and recurring payments can be set up.
Note: If selecting auto-pay, it is recommended to make a onetime payment for the current outstanding charges, and then
set up auto-pay to begin the following month.
Am I able to pay via text (SMS)?
Yes! To start, ensure a bank account has been added. Then, from the Profile page, click Edit Profile. Enter in your cell
phone number in the Mobile Phone for Texts field. You will be sent a text message to confirm the phone number. Reply
with the text “Y” to confirm.
Each payment requires a PIN to be entered. To set this up click on the Payments tab. Then, in the Text-to-Pay section on
the Payments Accounts tab, enter the PIN and select the account you wish to use for each payment. Then click Save.
To make a payment, send a text to 85938 with the message “Pay Now”
At any time you can opt out by replaying ‘stop’ OR by removing the check from this field.
**Standard text messaging rates will apply.
Do you accept credit cards?
Not at this time. As soon as we’re ready, we’ll let you know!
WELCOME INFORMATION AND PROMOTIONS 7

I submitted a payment, but I don’t see it on my bank statement yet?
Depending on your bank, the payment could take 3-5 business days to be reflected on your statement.
I have a general request or question for the Leasing Office.
We’d love to hear from you! Click on Leasing Request and let us know how we can assist you.
How do I update my contact information?
From the homepage, click on the Profile button on the left side menu. The My Profile page will appear.
Click Edit Profile to begin.
You can change your password and update contact information.
Is there an app?
Of course! The app is called RENTCafé Resident and can be found on the iTunes store (for iPhone users) and Google
Play (for Android users).
WELCOME INFORMATION AND PROMOTIONS 8

Points of Interest
BED-STUY
COFFEE SHOPS
FITNESS
DINNING + BARS
ENTERTAINMENT
1. Civil Service Cafe
3. Planet Fitness
5. Peaches
10. C’mon Everybody
2. Georges-André Vintage Café
4. Blink Fitness
6. Saraghina
7. Toad Style
8. Dough
9. Baron’s
WELCOME INFORMATION AND PROMOTIONS 9