CASTELL ROC The warmest of welcomes awaits at Tickets available now from: The <strong>Festival</strong> Box Office at Hannahs Music, Chepstow (01291 627122) Online via www.castellroc.co.uk CHEPSTOW CASTLE - NP16 5EY Full show details (plus T&C’s) available at www.castellroc.co.uk Please do not contact the Castle directly, all queries to 01291 627122
Finding Us: Chepstow is easy to find, just 15 miles from Bristol, 15 miles from Newport, 27 miles from Gloucester & 30 miles from Cardiff and can be easily reached via major motorways (we are 5 minutes from Junction 2 of the M48). SATNAV users NP16 5EY. Chepstow Castle is fully signposted. Parking: Please note that the Car Park located at the Castle will be in use by the Production Team, please do not try and park here., you will be wasting our time as a well as yours. Ample Parking is available throughout Chepstow all within a few minutes casual walk. Nominal parking fees may apply. Main car parks are located (in order of nearest first): Drill Hall (NP16 5HJ), Welsh Street (NP16 5ZH), Nelson Street (NP16 5HT), The Station (NP16 5PB). All of which are within less than five minutes walk from the Castle. Street parking is available subject to normal highway law. Customers who are registered with the blue badge scheme can find parking spaces in Chepstow’s main Car Parks (subject to availability). Tickets and event information: Tickets for Events are strictly limited and sell out very quickly. When the acts are announced, the fastest way to purchase your tickets is to book online at www,castellroc.co.uk Concert tickets are also be also be available via the <strong>Festival</strong> Box Office at: Hannah’s Music, 6 Moor Street, Chepstow, Monmouthshire NP16 5DE. Tickets will not be refunded, exchanged or replaced for any reason. <strong>Castell</strong> <strong>Roc</strong> or its Promoters reserve the right to make changes to the line-up without prior notification. Everyone attending an Event must buy a ticket at face value which will need to be produced to gain admission. This includes children and babies. For ticket pricing (including any concessions) refer to specific Event pages. Tickets are to be distributed by the relevant Event Promoter except where purchased through local Box Office (not <strong>Castell</strong> <strong>Roc</strong>). Individual Events are held/hosted by the relevant Promoter, therefore <strong>Castell</strong> <strong>Roc</strong> holds no responsibility for Events, moneys taken or refunds of any kind which are the sole responsibility of the individual Event Promoter. Disabled access and facilities: Disabled persons should note that access to the site is on a steep hill. Those with mobility difficulties should arrange for assistance. Besides the incline, access does not involve steps/kerbs etc. A limited number of stewards will be available to provide assistance although <strong>Castell</strong> <strong>Roc</strong> cannot guarantee to provide assistance in all cases. Disabled toilets are available. An area in the Arena is reserved for the safety and comfort of our disable guests. Entry to Chepstow Castle: Chepstow Castle will be open as usual to the public during the day, subject to normal fees. The gates will close to the public at 6pm. For Event gate opening times & show end times refer to specific Event pages or ticket details. Public access to the Castle during the day does not allow access to Events hosted by <strong>Castell</strong> <strong>Roc</strong> on the same evening. People who do not have Event tickets will be asked to leave. The gates will then re-open and only people holding valid Event tickets will be admitted from then on. Security & Safety: Gate staff/security or any person working for or on behalf of the Event or Chepstow Castle reserves the right to refuse admission to anyone or request that the person is removed from the site for any reason, without monetary refund. Security staff will be present on the gate. Bag inspection etc. may be requested. Upon entry colour coded wristbands will be issued as proof of entry & age (i.e. 18 or under). For persons 25 or under it is suggested that proof of age is carried. Failure to display a wristband will result in removal from the site. <strong>Castell</strong> <strong>Roc</strong> has a strict no-drugs policy. <strong>Castell</strong> <strong>Roc</strong> is located within a historical Castle. Safety is a primary concern/issue at such sites. <strong>Castell</strong> <strong>Roc</strong> cannot be held responsible for any accidents that may occur within the grounds that can be reasonably attributed to dangerous, drink/drug fuelled or misguided behaviour. Failure to observe Venue warning signs/safety fencing or stewards advice will also nullify <strong>Castell</strong> <strong>Roc</strong> against any form of liability. Age Restrictions/Unaccompanied children: <strong>Castell</strong> <strong>Roc</strong> is not responsible for children within Chepstow Castle. It is a parental/guardian responsibility. Under 16's must be accompanied by a responsible adult. Recording & Copyright: Recording of any type at any Event is strictly prohibited without consent. Anyone seen recording any performance will be removed from the site and recording equipment may be confiscated. This may also lead towards criminal damages Claims due to breeches of Artiste's copyrights. Event Photographers & Videographers will be in operation at all Events. Your entry into to the Venue formally grants <strong>Castell</strong> <strong>Roc</strong> full permission to use any photography or recording containing your image for future promotional, advertising or media purposes. Performance Times: Vary per Event, but typically fall inside a 6:30pm ‘till 11:00pm window. For details of Performance times refer to www.castellroc.co.uk, tickets or by contacting the Box Office.. Seating Arrangements: Unless noted otherwise all shows are unseated and all tickets are for general admittance. Reasonably sized foldable chairs can be brought in to the venue, but must be positioned in designated areas (towards the side and rear of the Arena). Refer to www.castellroc.co.uk to check seating arrangements. Food and drink at the venue: Our licensing agreement dictates that no drinks/food are allowed to be brought into the venue. Glass items of any kind, (including wine glasses etc), barbecues, gas cylinders or any naked flames are strictly prohibited. A range of locally sourced hot and cold food will be available within Chepstow Castle during Events as well as a fully licensed bar selling locally sourced real ales, ciders & lagers as well as a variety of wines and spirits. Non-alcoholic drinks are also available as well as good quality hot drink outlets. Please help us to keep this stunning Castle in good condition, please use the recycling bins provided. Toilets: Facilities in a Norman Castle are historically limited. There are portable toilets within the Castle grounds. Additional Public toilets are located in the Car Park next to Chepstow Tourist Information Centre (one minute walk). Smoking: Smoking in all areas within the Castle is strictly prohibited. Pets and animals: No pets or animals will be admitted. Bad weather: The Events will take place irrespective of prevailing weather conditions, so please be prepared for all weather (tents/gazebos are prohibited). No refund will be offered due to inclement weather. Public transport: The venue can be reached by a walk of about 10 minutes from both Chepstow railway & bus stations. For any further information please contact the <strong>Festival</strong> Box Office @ Hannahs Music, Chepstow (01291 627122) Please do not contact Chepstow Castle directly.
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