Brochure of Quals 2019
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S K I L L S<br />
J O B S P E O P L E
qualifications displayed in this booklet can be delivered as<br />
The<br />
Government funded frameworks.<br />
Welsh<br />
may include essential skills qualifications and technical<br />
These<br />
knowledge.
Contents<br />
annually generate<br />
Apprenticeships<br />
£1.1billion value to the<br />
around<br />
1<br />
Apprenticeships<br />
Health and Social Care<br />
Leadership for Health and Social Care and Children and Young People's Services<br />
Children and Young People's Workforce<br />
Playwork<br />
Business Administration<br />
Customer Service<br />
Retail<br />
Warehousing and Storage<br />
Hospitality and Catering<br />
Hospitality Supervision and Leadership<br />
Vehicle Maintenance and Repair<br />
Diploma in Management<br />
Qualifications in Leadership and Management<br />
S K I L L S<br />
J O B S P E O P L E<br />
2<br />
3<br />
Traineeships<br />
Courses<br />
Commercial<br />
economy (Level 2 and 3)<br />
Welsh<br />
Source: NTFW 2014/2014
qualifications are designed to equip learners with<br />
These<br />
skills and knowledge needed to care for others in a<br />
the<br />
Diploma in Health and Social Care is flexible to suit all<br />
A<br />
<strong>of</strong> health and social care. Learners can select a<br />
fields<br />
that suits their role - for example, working with<br />
pathway<br />
with a learning disability, people with dementia<br />
people<br />
is the main qualification required by the Quality<br />
This<br />
Commission in England and the Care Councils in<br />
Care<br />
is involved in studying this course?<br />
What<br />
completing this qualification, the learner will<br />
While<br />
topics like:<br />
cover<br />
The role <strong>of</strong> a health and social care worker<br />
•<br />
Health and safety<br />
•<br />
Equality and inclusion<br />
•<br />
qualifications are assessed at work or in a<br />
These<br />
workplace. For each unit, an assessor will<br />
simulated<br />
and ask questions as the learner performs a<br />
watch<br />
or will look at a portfolio <strong>of</strong> work that you've built<br />
task,<br />
they confirm the learner has obtained the skills to<br />
Then<br />
the job well.<br />
do<br />
care worker who wants to get their first care job.<br />
A<br />
already working in care, who probably<br />
Someone<br />
level is suitable for:<br />
This<br />
Healthcare assistants/Support workers<br />
•<br />
Care workers/Assistants/Key workers/Support<br />
•<br />
workers<br />
Apprenticeships<br />
qualification can help you succeed in a<br />
This<br />
range <strong>of</strong> healthcare settings, such as •<br />
wide<br />
care<br />
Residential<br />
Community and primary care<br />
•<br />
Acute health environments (eg hospitals)<br />
•<br />
Domiciliary services (home care)<br />
•<br />
Supported living projects<br />
•<br />
Community-based care<br />
•<br />
are the recognised<br />
These<br />
for care workers and<br />
qualifications<br />
care workers in health and<br />
senior<br />
care. social<br />
care worker, who has some responsibility in<br />
A<br />
workplace, and sometimes works without<br />
the<br />
level is suitable for:<br />
This<br />
Senior healthcare assistants/Support<br />
•<br />
•Senior care workers/Assistants/Key<br />
workers<br />
workers<br />
workers/Support<br />
qualifications might also suit emerging new types <strong>of</strong> workers and multi-disciplinary health roles<br />
Both<br />
traditional service barriers and delivery models.<br />
crossing<br />
Health and Social Care<br />
broad range <strong>of</strong> health or social care settings.<br />
or children and young people.<br />
Wales and Northern Ireland.<br />
What Careers can this lead to?<br />
• Personal development.<br />
as formal evidence <strong>of</strong> your learning.<br />
Which level is right for your employees?<br />
Level 3<br />
Level 2<br />
works mainly under supervision.<br />
supervision.<br />
• Personal assistants.<br />
•Personal assistants.
Diploma in Leadership for Health and Social Care<br />
The<br />
Children and Young People's Services is a 2-3 year<br />
and<br />
to build both your managerial and care<br />
qualification<br />
It also fulfils the regulatory requirement for those<br />
skills.<br />
to become managers <strong>of</strong> children's homes or<br />
looking<br />
residential and domiciliary services.<br />
adult<br />
qualification is for those already working in health<br />
This<br />
social care.<br />
and<br />
is involved in studying this course?<br />
What<br />
completing this qualification, the learner will<br />
While<br />
topics like:<br />
cover<br />
The assessment <strong>of</strong> individual needs<br />
•<br />
The planning and review <strong>of</strong> care programmes<br />
•<br />
and tendering<br />
procurement<br />
Risk management<br />
•<br />
Effective governance<br />
•<br />
this qualification, the learner will be assessed at<br />
For<br />
For each unit, an assessor watches and asks<br />
work.<br />
as the learner performs a task, or they may<br />
questions<br />
at a portfolio <strong>of</strong> work as formal evidence <strong>of</strong><br />
look<br />
Then they confirm the learner has obtained<br />
learning.<br />
skills to do the job well.<br />
the<br />
employee is responsible for running a facility that<br />
The<br />
services for vulnerable children, adults or<br />
provides<br />
They might be an assistant or deputy manager,<br />
both.<br />
a manager who has not yet achieved a recognised<br />
or<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
be a manager <strong>of</strong> an adult residential and<br />
To<br />
services or children's homes the<br />
domiciliary<br />
needs to obtain this qualification.<br />
learner<br />
Diploma in Leadership for Health and<br />
The<br />
Care and Children and Young<br />
Social<br />
Services can also help staff work in<br />
People's<br />
such as:<br />
roles<br />
Adult nurse<br />
•<br />
Care home manager<br />
•<br />
Care worker<br />
•<br />
Children's nurse<br />
•<br />
Health promotion/Education specialist<br />
•<br />
Health service manager<br />
•<br />
Learning disability nurse<br />
•<br />
Mental health nurse<br />
•<br />
Nurse •<br />
Residential warden<br />
•<br />
Social worker<br />
•<br />
Supervisor/Team leader<br />
•<br />
Volunteer manager<br />
•<br />
Youth and community worker<br />
•<br />
Leadership for Health and<br />
Social Care and Children<br />
and Young People's<br />
Services<br />
• Domiciliary care management.<br />
Which level is right for your employees?<br />
Level 5<br />
• Care home manager.<br />
vocational qualification at this level.
qualifications are designed for learners who<br />
These<br />
to develop a career as a childminder, youth<br />
want<br />
need to be working or volunteering in a<br />
Learners<br />
care role - but other than that, these<br />
child<br />
are suitable for anyone starting their<br />
qualifications<br />
child care job or already managing a child<br />
first<br />
Certificate and Diplomas in Children and Young<br />
The<br />
Workforce and Diploma in Children's Care,<br />
People’s<br />
and Development cover a wide range <strong>of</strong><br />
Learning<br />
depending on your level.<br />
subjects,<br />
Understanding child and young person<br />
•<br />
development<br />
Context and principles for early years provision<br />
•<br />
Promoting the well being and resilience <strong>of</strong> children<br />
•<br />
young people<br />
and<br />
Supporting children and young people to achieve<br />
•<br />
are work-based qualifications and the learner<br />
These<br />
be assessed whilst working with children, young<br />
will<br />
their families and colleagues. The learner<br />
people,<br />
be working in a real child care setting on a full<br />
must<br />
Apprenticeships<br />
works, or is about to work, as a nursery<br />
Learner<br />
crèche worker or special educational<br />
assistant,<br />
assistant in a supporting role. The learner<br />
needs<br />
with children but generally work under<br />
work's<br />
learner is a childminder, daycare supervisor,<br />
The<br />
worker or a community nursery nurse. They<br />
SureStart<br />
or may not have some supervisory<br />
may<br />
The learner is required to be in sole<br />
responsibilities.<br />
<strong>of</strong> children, for example managing a room in<br />
charge<br />
nursery. a<br />
manager working in early years settings in a<br />
deputy<br />
nursery.<br />
is a huge range <strong>of</strong> job opportunities for<br />
There<br />
with childcare qualifications.<br />
people<br />
qualifications can help you find work as a:<br />
These<br />
Nursery nurse<br />
•<br />
Childminder<br />
•<br />
SureStart worker<br />
•<br />
Special Educational Needs Assistant<br />
•<br />
Child care centre manager<br />
•<br />
Children and Young<br />
People's Workforce<br />
Which level is right for your employees?<br />
worker, nursery nurse or nursery manager.<br />
Level 2<br />
supervision.<br />
care centre.<br />
What is involved in studying this course?<br />
Level 3<br />
Topics include:<br />
5 Level<br />
learner is a practitioner, senior practitioner or<br />
The<br />
What Careers can this lead to?<br />
their education potential.<br />
time or part time basis and in paid or voluntary work.<br />
• Preschool advisor.
suite <strong>of</strong> Playwork qualifications is designed to<br />
Our<br />
your employees the skills, knowledge and<br />
give<br />
suite <strong>of</strong> qualifications has been designed by<br />
This<br />
industry and educational experts and<br />
both<br />
a flexible approach for various playwork<br />
provides<br />
situations.<br />
qualification in Playwork could be used to work<br />
A<br />
school-aged children in playgroups, leisure<br />
with<br />
and schools.<br />
centres<br />
is involved in studying this course?<br />
What<br />
Promoting positive behaviour<br />
•<br />
communication<br />
the Awards and Certificates, the learner will be<br />
For<br />
by practical demonstration and<br />
assessed<br />
the Diplomas the learner will be required to<br />
For<br />
a portfolio <strong>of</strong> evidence.<br />
complete<br />
are work-based qualifications and the learner<br />
These<br />
be assessed whilst working with children, young<br />
will<br />
their families and colleagues. The learner<br />
people,<br />
be working in a real child care setting on a full<br />
must<br />
Apprenticeships<br />
learner has worked in a playwork setting for<br />
The<br />
time and is needing to progress their career<br />
some<br />
or would like to take on a supervisory role -<br />
setting<br />
could be in a job at an after-school club,<br />
this<br />
role requires to develop, lead and review<br />
his/her<br />
or permanent playwork provisions.<br />
temporary<br />
the qualifications could lead to a role<br />
Completing<br />
a: as<br />
Playworker<br />
•<br />
Childminder<br />
•<br />
Holiday centre worker or manager<br />
•<br />
Holiday representative<br />
•<br />
Leisure centre assistant or manager<br />
•<br />
Play therapist<br />
•<br />
School lunchtime supervisor<br />
•<br />
Youth and community worker.<br />
•<br />
Playwork<br />
Which level is right for your employees?<br />
Level 2<br />
competence required for a career in playwork.<br />
in order to take on greater responsibility.<br />
3 Level<br />
learner is working as a supervisor in a playwork<br />
The<br />
adventure playground or play scheme.<br />
Topics include:<br />
4 &5 Level<br />
learner is an experienced playworker and<br />
The<br />
• Health, safety and wellbeing.<br />
What Careers can this lead to?<br />
assignment.<br />
time or part time basis and in paid or voluntary work.
"Treforys Tiny Tots have worked in<br />
partnership with PeoplePlus Cymru for<br />
over 8 years. They supply the training for<br />
our apprenticeship programme. Our<br />
excellent relationship with our assessors<br />
provides our staff with their own personal<br />
development plans"<br />
Julie Trick, Treforys Tiny Tots Day Nursery
Level 2 and 3 Diplomas are hybrid<br />
The<br />
made up <strong>of</strong> competence and<br />
qualifications,<br />
units, whilst the Level 4 NVQ Diploma is<br />
knowledge<br />
based.<br />
competency<br />
qualifications can be delivered on their own<br />
These<br />
as part <strong>of</strong> the appropriate apprenticeship in<br />
or<br />
Administration. From learning to carry out<br />
Business<br />
administrative tasks to gaining higher level<br />
basic<br />
skills, qualifications in Business<br />
support<br />
can be tailored to meet<br />
Administration<br />
2 will help your employees gain practical<br />
Level<br />
in providing routine and more complex<br />
know-how<br />
Levels 3 and 4, they can build on their own<br />
At<br />
to gain greater technical and<br />
achievements<br />
skills, as well as supervising others and<br />
managerial<br />
to the wider strategy <strong>of</strong> your<br />
contributing<br />
qualifications were developed in collaboration<br />
These<br />
Skills CFA (The Council for Administration) from<br />
with<br />
recently updated NOS (National Occupational<br />
the<br />
Standards).<br />
Administration is for people who want to work<br />
Business<br />
an administrative support roles in public or private<br />
in<br />
organisations or people who want to improve<br />
sector<br />
administrative and supervisory skills.<br />
their<br />
Apprenticeships<br />
qualification in Business Administration<br />
A<br />
help your employees succeed in a<br />
can<br />
role regardless <strong>of</strong> the size or type <strong>of</strong><br />
support<br />
organisation.<br />
roles include:<br />
These<br />
Secretary •<br />
Receptionist<br />
•<br />
Administrator<br />
•<br />
Personal assistant<br />
•<br />
Office supervisor<br />
•<br />
almost every business, you learn by<br />
"In<br />
The apprenticeship model is much<br />
doing.<br />
effective than the classroom for<br />
more<br />
entrepreneurs."<br />
cultivating<br />
What Careers can this lead to?<br />
Business Administration<br />
your specific needs.<br />
• Team leader Manager<br />
What is involved in studying this course?<br />
administrative support.<br />
organisation or department.<br />
Andrew Yang
usiness-improvement techniques (B-IT)<br />
EAL’s<br />
complement job-specific vocational<br />
qualifications<br />
in many work environments,<br />
qualifications<br />
lean skills and effective teamwork across<br />
promoting<br />
from the successful approaches <strong>of</strong> leading<br />
Derived<br />
including Toyota, Nissan and Honda,<br />
manufacturers<br />
such as 5S/5C, Six Sigma and value stream<br />
tools<br />
can bring about cost savings and quality<br />
mapping<br />
in any process-orientated work<br />
improvements<br />
environment.<br />
<strong>of</strong> all sizes can use the principles <strong>of</strong> the<br />
Businesses<br />
enterprise to help eliminate waste, reduce<br />
lean<br />
and boost productivity. The benefits <strong>of</strong><br />
costs<br />
process and quality improvements in the<br />
achieving<br />
are open to private and public<br />
workplace<br />
across all sectors, including areas such<br />
companies<br />
commerce and healthcare alongside traditional<br />
as<br />
employers.<br />
industry<br />
B-IT qualifications are an ideal complement for<br />
Our<br />
qualifications. They help learners to<br />
job-specific<br />
a range <strong>of</strong> methodologies to achieve<br />
apply<br />
advances in working practices.<br />
sustainable<br />
B-IT qualifications are an ideal<br />
Our<br />
for job-specific qualifications.<br />
complement<br />
help learners to apply a range <strong>of</strong><br />
They<br />
to achieve sustainable<br />
methodologies<br />
qualifications in business-improvement<br />
EAL<br />
can lead to employment as<br />
techniques<br />
you can't describe what you are doing as a process, you<br />
"If<br />
know what you're doing."<br />
don't<br />
Business-improvement<br />
techniques (B-IT)<br />
What Careers can this lead to?<br />
advances in working practices.<br />
all levels and types <strong>of</strong> organisations.<br />
· Team leader<br />
· Project manager<br />
· Quality manager<br />
· Quality manager inspector<br />
· Production engineer<br />
What is involved in studying this course?<br />
We <strong>of</strong>fer qualifications in …<br />
· business-improvements techniques<br />
· workplace improvements<br />
· pr<strong>of</strong>it maximisation<br />
· lean enterprise principles.<br />
EAL qualifications in business-improvement techniques cover Levels 2-4.<br />
- W. Edwards Deming.
Level 2 and 3 Diplomas are hybrid<br />
The<br />
made up <strong>of</strong> competence and<br />
qualifications,<br />
qualifications can be delivered on their own<br />
These<br />
as part <strong>of</strong> the Customer Service Apprenticeships.<br />
or<br />
qualifications include levels for those at any<br />
These<br />
<strong>of</strong> career development - The level 2-4<br />
stage<br />
in Customer Service form part <strong>of</strong> the level<br />
Diplomas<br />
Customer Service Apprenticeships.<br />
2-4<br />
Customer Service qualifications are ideal for<br />
The<br />
who take pride in having to deal with people.<br />
those<br />
on which level is taken, areas covered<br />
Depending<br />
include:<br />
Communicate using customer service language<br />
•<br />
Communicate using social media<br />
•<br />
Follow the rules to deliver customer service<br />
•<br />
Maintain a positive and customer-friendly attitude<br />
•<br />
Deal with customers face to face<br />
•<br />
Do your job in a customer-friendly way<br />
•<br />
this qualification in Customer Service learners<br />
For<br />
expected to be either in a group setting with a<br />
are<br />
provider or through training at their<br />
training<br />
workplace.<br />
Apprenticeships<br />
qualifications can help you get ahead<br />
These<br />
almost any industry, as good customer-<br />
in<br />
roles include:<br />
These<br />
Cabin Crew<br />
•<br />
Call Centre<br />
•<br />
Front Desk Associate<br />
•<br />
Receptionist<br />
•<br />
Office supervisor<br />
•<br />
looking to start a customer-service focused career may want to take these qualifications as part<br />
Those<br />
an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain<br />
<strong>of</strong><br />
not to be a success, but rather to be<br />
"Strive<br />
value." <strong>of</strong><br />
Customer Service<br />
What Careers can this lead to?<br />
knowledge units.<br />
service skills are essential for many jobs.<br />
The Level 4 NVQ Diploma is competency based.<br />
• Barista<br />
What is involved in studying this course?<br />
• Organise the delivery <strong>of</strong> reliable customer service<br />
valuable work experience.<br />
Albert Einstein
the skills and knowledge needed for working in<br />
Covering<br />
wide range <strong>of</strong> retail roles, this is available at three<br />
a<br />
to help learners find their first job and progress in<br />
levels<br />
careers.<br />
their<br />
qualifications are ideal for anyone interested in a<br />
These<br />
in the retail sector - from job seeker or new<br />
career<br />
to a supervisor or manager. At level 3, learners<br />
entrant<br />
specialise in areas such as sales, retail<br />
can<br />
is involved in studying this course?<br />
What<br />
can choose the qualification that demonstrates the<br />
You<br />
Sales •<br />
Customer support<br />
•<br />
Stock control<br />
•<br />
Processing fresh goods<br />
•<br />
Visual Merchandising<br />
•<br />
Management<br />
•<br />
learner is expected to learn on the job in the work<br />
The<br />
and compile a portfolio <strong>of</strong> evidence for<br />
environment<br />
Pr<strong>of</strong>essional - These qualifications allow the<br />
Sales<br />
to learn, develop and practise the skills required<br />
learner<br />
employment and/or career progression in retail as a<br />
for<br />
pr<strong>of</strong>essional.<br />
sales<br />
Merchandising - These qualifications allow the<br />
Visual<br />
to learn, develop and practise the skills required<br />
learner<br />
employment and/or career progression in visual<br />
for<br />
for retail.<br />
merchandising<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
qualifications can help the learner<br />
These<br />
in a wide range <strong>of</strong> retail roles,<br />
progress<br />
including:<br />
Sales Assistant<br />
•<br />
Supervisor<br />
•<br />
Retail Manager<br />
•<br />
Visual Merchandiser.<br />
•<br />
Pet shop assistant<br />
•<br />
Retail assistant<br />
•<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
qualifications are for those just starting<br />
These<br />
in the industry, helping them to learn,<br />
out<br />
and practise the skills required for<br />
develop<br />
and/or career progression in the<br />
employment<br />
learn, develop and practise the skills<br />
further<br />
for employment and/or career<br />
required<br />
in the retail industry.<br />
progression<br />
level 2 you can take the certificate as part<br />
At<br />
to develop and practise the skills<br />
learner<br />
for employment and/or career<br />
required<br />
in retail management.<br />
progression<br />
provide the skills element <strong>of</strong> the advanced<br />
They<br />
Retail<br />
management and visual merchandising.<br />
• Retail buyer<br />
specialist knowledge and skills, such as:<br />
Level 1<br />
retail industry.<br />
assessment.<br />
2 Level<br />
qualifications allow the learner to<br />
These<br />
<strong>of</strong> the retail apprenticeship.<br />
3 Level<br />
- These qualifications allow the<br />
Management<br />
retail apprenticeship at diploma size.
ecognition <strong>of</strong> the skills and knowledge<br />
Providing<br />
to work in or develop a career in warehousing,<br />
needed<br />
operating equipment and safety at work,<br />
including<br />
orders, team leadership and managing the<br />
processing<br />
qualifications are for learners currently working in<br />
These<br />
sector and also available to those who do not<br />
the<br />
work in the industry but would like to gain some<br />
currently<br />
the skills needed.<br />
<strong>of</strong><br />
is involved in studying this course?<br />
What<br />
on the level and the options you choose,<br />
Depending<br />
Operating equipment<br />
•<br />
Receiving and dispatching goods<br />
•<br />
Storing goods safely<br />
•<br />
Processing orders.<br />
•<br />
learner will obtain their skills on the job or by<br />
The<br />
courses and your assessor will help them<br />
training<br />
if there are any skills gaps which need to be<br />
identify<br />
filled.<br />
will be undertaken in the workplace while<br />
Assessment<br />
learner carries out real work activities.<br />
the<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
qualifications can help the learner<br />
These<br />
in a wide range <strong>of</strong> retails roles,<br />
progress<br />
including:<br />
Warehouse operative<br />
•<br />
Warehouse supervisor<br />
•<br />
Fork lift truck supervisor<br />
•<br />
Stock control assistant<br />
•<br />
Removals operative<br />
•<br />
Management.<br />
•<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
qualifications are for those just starting<br />
These<br />
in the industry. New to warehousing and<br />
out<br />
and would like to start or have<br />
storage<br />
working in this area in order to get<br />
started<br />
qualifications are for warehouse or<br />
These<br />
operatives that want to have their<br />
storage<br />
could also form part <strong>of</strong> an<br />
This<br />
apprenticeship.<br />
operation, in addition to normal<br />
warehouse<br />
operation activities.<br />
warehouse<br />
Warehousing and Storage<br />
receipt and dispatch <strong>of</strong> goods.<br />
subjects can include:<br />
Level 1<br />
your skills recognised.<br />
Level 2<br />
skills recognised by a national qualification.<br />
3 Level<br />
those working as a team leader within a<br />
For<br />
This could form part <strong>of</strong> an apprenticeship.
" Over the last three years, PeoplePlus<br />
Cymru have successfully implemented<br />
many placements and apprentices which<br />
have been followed with permanent work<br />
contracts. PeoplePlus has not only<br />
supported young adults to find their<br />
purpose but have enabled me to grow my<br />
business and increase our availability in a<br />
demanding sector."<br />
Hazel Allen, Owner / Manager<br />
Frederick House Residential Home
Certificate in Hospitality and Catering Principles can<br />
A<br />
a learner get a job in the hospitality and catering<br />
help<br />
are options focused on food and beverage<br />
There<br />
front <strong>of</strong>fice, house-keeping and pr<strong>of</strong>essional<br />
service,<br />
qualifications are also designed to give the<br />
These<br />
the underpinning knowledge that can help them<br />
learner<br />
Certificate in Hospitality and Catering Principles is<br />
The<br />
anyone who works or wants to work in hospitality and<br />
for<br />
previous experience is required, the qualification can<br />
No<br />
achieved within a college environment or within<br />
be<br />
This contributes to the achievement <strong>of</strong> the<br />
employment.<br />
at level 2 and level 3.<br />
apprenticeship<br />
is involved in studying this course?<br />
What<br />
qualification covers things like:<br />
The<br />
Food safety<br />
•<br />
Effective teamwork<br />
•<br />
Preparation, cooking and finishing different foods<br />
•<br />
safety and security in the hospitality working<br />
health,<br />
qualification gives the learner greater flexibility<br />
This<br />
studying and allows them to transfer credits<br />
when<br />
will learn in a group with your training provider, or<br />
They<br />
work. You'll be assessed with multiple-choice online<br />
at<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
Certificate in Hospitality and Catering<br />
The<br />
can help working in a variety <strong>of</strong><br />
Principles<br />
including:<br />
roles<br />
Catering/Restaurant manager<br />
•<br />
Chef •<br />
Fast food service assistant<br />
•<br />
Food processing operative.<br />
•<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
learner has some knowledge and basic<br />
The<br />
in the catering industry - probably from a<br />
skills<br />
where they work under supervision. You<br />
role<br />
a formal qualification that will help you<br />
want<br />
your hospitality career. They may be taking<br />
in<br />
qualification as part <strong>of</strong> an apprenticeship.<br />
the<br />
learner has worked in the catering and<br />
The<br />
industry for some time and they<br />
hospitality<br />
plenty <strong>of</strong> experience. They might already<br />
have<br />
others or manage resources.<br />
supervise<br />
are needing to obtain a formal<br />
They<br />
that could help them move into a<br />
qualification<br />
role in the catering and<br />
management<br />
sector. They may be taking the<br />
hospitality<br />
as part <strong>of</strong> an advanced<br />
qualification<br />
apprenticeship.<br />
Hospitality and Catering<br />
Principles<br />
industry or move up in your career in the sector.<br />
cookery.<br />
achieve the apprenticeship in hospitality.<br />
Level 2<br />
catering.<br />
Level 3<br />
environment.<br />
across qualifications.<br />
tests.
employer approved qualifications cover a good<br />
These<br />
for a variety <strong>of</strong> hospitality areas such as; front<br />
grounding<br />
housekeeping, food and beverage, cookery and<br />
<strong>of</strong>fice,<br />
services all leading to employment<br />
hospitality<br />
NVQs are suitable for anyone either in full-time<br />
The<br />
or progressing from a Level 1 qualification<br />
employment<br />
is involved in studying this course?<br />
What<br />
on the level and the options you choose,<br />
Depending<br />
Housekeeping<br />
•<br />
Front <strong>of</strong>fice<br />
•<br />
Food and beverage service<br />
•<br />
Food production and cooking<br />
•<br />
gain an NVQ, the learner has to show they have a<br />
To<br />
set <strong>of</strong> skills. The learner will usually work with<br />
particular<br />
training provider to review their current skills and find<br />
a<br />
best way to gain new ones - perhaps by trying new<br />
the<br />
are assessed at work or in a simulated workplace.<br />
NVQs<br />
each unit the assessor watches and asks questions<br />
For<br />
the learner performs a task, or looks at a portfolio <strong>of</strong><br />
as<br />
work.<br />
the NVQs in Hospitality and Catering the learner<br />
For<br />
evidence in their workplace as well as learning with<br />
gain<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
taking one <strong>of</strong> these NVQs, the learner<br />
After<br />
have a qualification that shows<br />
will<br />
and customers you have the skills<br />
employers<br />
Hotel receptionist<br />
•<br />
Chef •<br />
Bar tender<br />
•<br />
Waiter/waitress.<br />
•<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
qualifications are for learners who are<br />
These<br />
in full-time employment, progressing<br />
already<br />
a Level 1 qualification or in a position to<br />
from<br />
at Level 2.<br />
start<br />
Hospitality and Catering<br />
Level 2<br />
opportunities.<br />
to work in a range <strong>of</strong> jobs such as:<br />
or those who are able to start a qualification at Level 2.<br />
subjects can include:<br />
Level 2<br />
• Pr<strong>of</strong>essional cookery<br />
things at work, or by studying.<br />
us.
qualifications allow the learner to step up their<br />
These<br />
standards to a higher level or become a<br />
cooking<br />
qualifications suit people with plenty <strong>of</strong><br />
These<br />
in a pr<strong>of</strong>essional kitchen or a Level 2<br />
experience<br />
in hospitality.<br />
qualification<br />
might be currently employed as a chef or studying<br />
They<br />
a college. They must be over 16 to take these<br />
in<br />
qualifications.<br />
is involved in studying this course?<br />
What<br />
gain an NVQ, the learner needs to show they've got a<br />
To<br />
NVQs are assessed at work or in a simulated<br />
These<br />
kitchen. For each unit, the assessor watches<br />
pr<strong>of</strong>essional<br />
asks questions as the learner performs a task, or<br />
and<br />
at a portfolio <strong>of</strong> work as formal evidence <strong>of</strong><br />
looks<br />
in Pr<strong>of</strong>essional Cookery allows the learner to<br />
Diploma<br />
vital skills in food safety and hygiene and<br />
develop<br />
as well as choosing from a range <strong>of</strong> practical<br />
teamwork<br />
anything from cooking shellfish dishes to<br />
options,<br />
Preparation and Cooking specialism cover a range<br />
Food<br />
core units in preparing and cooking meat, vegetable,<br />
<strong>of</strong><br />
and poultry dishes, as well as choosing other<br />
fish<br />
options.<br />
tailored<br />
and Confectionery specialism focuses mainly<br />
Patisserie<br />
sweets and desserts.<br />
on<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
qualifications are ideal for people who<br />
These<br />
a supervisory role in a kitchen - perhaps<br />
have<br />
a chef de partie or demi chef - and are<br />
as<br />
Patisserie and Confectionery specialism is<br />
The<br />
those who want to become a pastry chef in<br />
for<br />
taking this qualification the learner could<br />
After<br />
their supervisory skills by taking:<br />
increase<br />
Level 3 Award in Hospitality Supervision and<br />
•<br />
Principles<br />
Leadership<br />
Level 3 Diploma in Hospitality Supervision and<br />
•<br />
Leadership<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
kitchen for some time or have a<br />
pr<strong>of</strong>essional<br />
2 qualification.<br />
Level<br />
work might already involve supervising<br />
Their<br />
or managing resources. However, there<br />
others<br />
a need to develop their skills further,<br />
is<br />
to become a specialist chef or move<br />
perhaps<br />
Hospitality and Catering<br />
Level 3<br />
patisserie and confectionery specialist.<br />
aiming for a promotion.<br />
their own section <strong>of</strong> the kitchen.<br />
particular set <strong>of</strong> skills.<br />
learning.<br />
3 Level<br />
3 is ideal for those who have worked in a<br />
Level<br />
developing menus.<br />
into a management role.
Diploma in Hospitality Supervision and Leadership<br />
The<br />
help the learner progress to a more senior role<br />
can<br />
hospitality. They will broaden their existing<br />
within<br />
and gain important leadership and<br />
knowledge<br />
skills to help you take on more<br />
management<br />
responsibility.<br />
Diploma in Hospitality Supervision and Leadership is<br />
The<br />
anybody already working in the hospitality sector<br />
for<br />
wants to take on more responsibility at work. Some<br />
who<br />
in the hospitality industry would be<br />
experience<br />
although not essential if they are about to<br />
beneficial<br />
up a new role in this sector.<br />
take<br />
is involved in studying this course?<br />
What<br />
qualification covers:<br />
This<br />
Leadership<br />
•<br />
Working relationships<br />
•<br />
Customer service<br />
•<br />
Resource control<br />
•<br />
Health, safety and hygiene<br />
•<br />
Portering and concierge<br />
•<br />
qualification gives the learner greater flexibility<br />
This<br />
studying and allows them to transfer credits<br />
when<br />
qualifications. The learner will be awarded<br />
across<br />
for each unit they complete.<br />
credits<br />
the Diploma in Hospitality Supervision and<br />
For<br />
the learner is expected to will learn and be<br />
Leadership,<br />
in the workplace, and be assessed by<br />
observed<br />
<strong>of</strong> workplace performance.<br />
observations<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
Diploma in Hospitality Supervision and<br />
The<br />
can help the learner find a job in a<br />
Leadership<br />
range <strong>of</strong> roles including:<br />
wide<br />
Bar person/Manager<br />
•<br />
Catering/Restaurant manager<br />
•<br />
Hotel manager<br />
•<br />
Kitchen Supervisor/Manager<br />
•<br />
Leisure centre manager<br />
•<br />
Supervisor/Team leader<br />
•<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
learner has worked in the hospitality<br />
The<br />
for some time and has plenty <strong>of</strong><br />
industry<br />
might already supervise others or<br />
They<br />
resources and need to develop their<br />
manage<br />
and gain new skills, perhaps to<br />
knowledge<br />
into a management role within the<br />
move<br />
Hospitality Supervision and Leadership<br />
Level 3<br />
experience.<br />
• Reception, reservations and bookings.<br />
hospitality sector.
people working on maintaining and repairing<br />
For<br />
(such as cars, vans, trucks or motorcycles) who<br />
vehicles<br />
like to demonstrate their competence in their<br />
would<br />
workplace.<br />
own<br />
can progress from their first workshop repair<br />
Learners<br />
to a supervisory role in a small family-run operation,<br />
job<br />
main dealer or even one <strong>of</strong> the largest<br />
the<br />
manufacturers.<br />
qualification is for anyone developing a career in<br />
This<br />
motor industry. You will need a current job or work<br />
the<br />
where you can carry out repair work or tyre<br />
placement<br />
fitting<br />
is involved in studying this course?<br />
What<br />
qualification covers:<br />
This<br />
Routine vehicle maintenance<br />
•<br />
Removal and replacement <strong>of</strong> vehicle units<br />
•<br />
learner will learn on the job or in a simulated<br />
The<br />
environment.<br />
qualifications are taken in the workplace and the<br />
These<br />
will achieve by proving that they can do their job<br />
learner<br />
a high standard. Assessments are via observation and<br />
at<br />
<strong>of</strong> evidence.<br />
portfolio<br />
some units, the learner may also have to complete<br />
For<br />
online knowledge test.<br />
an<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
learner is new to the industry and<br />
The<br />
no prior experience or knowledge.<br />
has<br />
in vehicles and the<br />
experience<br />
industry and is looking to<br />
automotive<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
completion and achievement <strong>of</strong> these<br />
On<br />
(depending on the level) the<br />
qualifications<br />
can go on to gain various roles such<br />
learner<br />
Light Vehicle/Heavy Vehicle/Motorcycle<br />
•<br />
Technician or FastFit/Tyre<br />
Service<br />
Light Vehicle/Heavy Vehicle/Motorcycle<br />
•<br />
Technician or FastFit Supervisor<br />
Diagnostic<br />
Light Vehicle/Heavy Vehicle/Motorcycle<br />
•<br />
Technician or FastFit Manager or<br />
Master<br />
in the automotive industry and<br />
experience<br />
to gain more responsibility.<br />
looking<br />
Vehicle Maintenance and Repair<br />
as:<br />
Technician (level 2)<br />
(level 3)<br />
Workshop Controller<br />
• Diagnosis and rectification <strong>of</strong> vehicle faults.<br />
Level 1<br />
2 Level<br />
learner has some knowledge and<br />
The<br />
3 Level<br />
learner has a lot <strong>of</strong> knowledge and<br />
The<br />
further their career.
ILM Level 3 Diploma in Management (Combined<br />
The<br />
is ideal for individuals looking to take<br />
Qualification)<br />
first step into line management and for those who<br />
their<br />
have some management responsibilities.<br />
already<br />
combined knowledge and competency-based<br />
This<br />
will build and develop new skills to<br />
qualification<br />
qualification also forms part <strong>of</strong> the ILM Level 3<br />
The<br />
Apprenticeship.<br />
Management<br />
is involved in studying this course?<br />
What<br />
qualification covers:<br />
This<br />
Team Performance Management<br />
•<br />
Principles <strong>of</strong> Business<br />
•<br />
learner will learn on the job or in a simulated<br />
The<br />
environment.<br />
qualifications are taken in the workplace and the<br />
These<br />
will achieve by proving that they can do their job<br />
learner<br />
a high standard. Assessments are via observation and<br />
at<br />
<strong>of</strong> evidence.<br />
portfolio<br />
some units, the learner may also have to complete an<br />
For<br />
knowledge test.<br />
online<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
3 Level<br />
3 is for first-line managers with proven<br />
Level<br />
in the role. Keeping in mind, a broad<br />
competence<br />
<strong>of</strong> optional units to tailor the<br />
selection<br />
to suit your organisations’ learning<br />
qualification<br />
development needs.<br />
and<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
completion and achievement <strong>of</strong> these<br />
On<br />
(depending on the level), the<br />
qualifications<br />
can go on to gain various progress<br />
learner<br />
● Develop your portfolio <strong>of</strong> essential<br />
Diploma in Management (Combined Qualification)<br />
into:<br />
ILM Level 4 NVQ Diploma in Management<br />
●<br />
ILM Level 4 Award, Certificate or Diploma in<br />
●<br />
Leadership and Management<br />
● ILM Level 5 NVQ Diploma in Management.<br />
enhance their management career.<br />
Benefits for individuals<br />
management skills<br />
● Take charge <strong>of</strong> your personal and<br />
pr<strong>of</strong>essional development<br />
● Get an in-depth understanding <strong>of</strong> what is<br />
expected <strong>of</strong> a manager<br />
● Manage your team effectively<br />
● A recognised qualification for your personal<br />
• Principles <strong>of</strong> People Management<br />
development.
Level 5 Award, Certificate or Diploma in Leadership<br />
The<br />
Management is designed for practising middle<br />
and<br />
helping them to develop their skills and<br />
managers,<br />
improve performance and prepare for<br />
experience,<br />
is involved in studying this course?<br />
What<br />
qualification covers:<br />
This<br />
learner will learn on the job or in a simulated<br />
The<br />
environment.<br />
qualifications are taken in the workplace and the<br />
These<br />
will achieve by proving that they can do their job<br />
learner<br />
a high standard. Assessments are via observation and<br />
at<br />
<strong>of</strong> evidence.<br />
portfolio<br />
some units, the learner may also have to complete an<br />
For<br />
knowledge test.<br />
online<br />
Apprenticeships<br />
Careers can this lead to?<br />
What<br />
completion and achievement <strong>of</strong> these<br />
On<br />
(depending on the level), the<br />
qualifications<br />
can go on to gain various progress<br />
learner<br />
well as managerial and executive level<br />
As<br />
jobs.<br />
level is right for<br />
Which<br />
employees?<br />
your<br />
5 is for middle-line managers with<br />
Level<br />
competence in the role.<br />
proven<br />
qualifications are made up <strong>of</strong> a broad<br />
The<br />
<strong>of</strong> units covering skills in six core<br />
range<br />
Working with people, managing<br />
areas.<br />
and personal skills, providing<br />
yourself<br />
facilitating innovation and change,<br />
direction,<br />
results, and using resources.<br />
achieving<br />
flexibility in unit choice allows the<br />
The<br />
to be tailored to meet the<br />
qualification<br />
Qualifications in Leadership and Management<br />
into:<br />
● ILM Level 5 Diploma in Principles <strong>of</strong><br />
senior management responsibilities.<br />
Leadership and Management.<br />
● Managing Information<br />
● Leading Information & Change<br />
● Managing Remote Workers<br />
● Managing Work Analysis.<br />
Benefits for individuals<br />
● Use core management techniques to<br />
drive better results<br />
● Develop an ability to lead, motivate and<br />
inspire<br />
● Provide strategic leadership as well as<br />
day-to-day management<br />
● Benchmark managerial skills<br />
● Raise pr<strong>of</strong>ile in the organisation.<br />
Level 5<br />
needs <strong>of</strong> the individual and the employer.
Traineeships<br />
are a learning programme for<br />
Traineeships<br />
people aged 16 to 18 years old in<br />
young<br />
programme gives young people the skills needed to get a<br />
The<br />
or progress to further learning at a higher level, such as an<br />
job<br />
in the Traineeships programme is available at<br />
Participation<br />
distinct levels, ensuring that individual learners get the<br />
three<br />
could have a trainee for up to 45 weeks. Paid by us weekly and trained<br />
You<br />
the job! on<br />
a Level One programme,<br />
On<br />
will be visited by assessors<br />
Learners<br />
a regular basis to work towards a<br />
on<br />
qualification which is<br />
recognised<br />
relevant<br />
their workplace.<br />
to<br />
learning centres all over Wales, including : Porth, Merthyr Tydfil,<br />
We<br />
Swansea, and Port Talbot<br />
Aberdare,<br />
find out more visit Careers Wales and search the<br />
To<br />
in Wales database for opportunities in your<br />
Courses<br />
or alternatively call the Learning and Careers<br />
area<br />
helpline on 0800 028 4844.<br />
Advice<br />
pay the trainee's £30 per week<br />
We<br />
Engagement<br />
on<br />
Wales.<br />
Apprenticeship or further education.<br />
support and encouragement needed to help them to progress.<br />
Training On The Job!<br />
and £50 per week on Level one
Commercial Courses<br />
<strong>of</strong>fer a full suite <strong>of</strong> qualifications across a range <strong>of</strong> levels designed to<br />
We<br />
all learning needs and covering all sectors within Business Skills.<br />
suit<br />
commercial courses can be tailored to meet your needs.<br />
Our<br />
contact our team to find out how we can help you get your<br />
Please<br />
currently run a range <strong>of</strong> frontline<br />
We<br />
services across the UK covering<br />
public<br />
support, training and<br />
employment<br />
independent living, justice<br />
education,<br />
Group Ltd part <strong>of</strong> Staffline Group plc. Unit 9, Waterside Court, St Helens, WA91UA.<br />
PeoplePlus<br />
in England & Wales. Company number: 5722765.<br />
Registered<br />
employees ready for success.<br />
and health and wellbeing.<br />
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