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Brochure of Quals 2019

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S K I L L S<br />

J O B S P E O P L E


qualifications displayed in this booklet can be delivered as<br />

The<br />

Government funded frameworks.<br />

Welsh<br />

may include essential skills qualifications and technical<br />

These<br />

knowledge.


Contents<br />

annually generate<br />

Apprenticeships<br />

£1.1billion value to the<br />

around<br />

1<br />

Apprenticeships<br />

Health and Social Care<br />

Leadership for Health and Social Care and Children and Young People's Services<br />

Children and Young People's Workforce<br />

Playwork<br />

Business Administration<br />

Customer Service<br />

Retail<br />

Warehousing and Storage<br />

Hospitality and Catering<br />

Hospitality Supervision and Leadership<br />

Vehicle Maintenance and Repair<br />

Diploma in Management<br />

Qualifications in Leadership and Management<br />

S K I L L S<br />

J O B S P E O P L E<br />

2<br />

3<br />

Traineeships<br />

Courses<br />

Commercial<br />

economy (Level 2 and 3)<br />

Welsh<br />

Source: NTFW 2014/2014


qualifications are designed to equip learners with<br />

These<br />

skills and knowledge needed to care for others in a<br />

the<br />

Diploma in Health and Social Care is flexible to suit all<br />

A<br />

<strong>of</strong> health and social care. Learners can select a<br />

fields<br />

that suits their role - for example, working with<br />

pathway<br />

with a learning disability, people with dementia<br />

people<br />

is the main qualification required by the Quality<br />

This<br />

Commission in England and the Care Councils in<br />

Care<br />

is involved in studying this course?<br />

What<br />

completing this qualification, the learner will<br />

While<br />

topics like:<br />

cover<br />

The role <strong>of</strong> a health and social care worker<br />

•<br />

Health and safety<br />

•<br />

Equality and inclusion<br />

•<br />

qualifications are assessed at work or in a<br />

These<br />

workplace. For each unit, an assessor will<br />

simulated<br />

and ask questions as the learner performs a<br />

watch<br />

or will look at a portfolio <strong>of</strong> work that you've built<br />

task,<br />

they confirm the learner has obtained the skills to<br />

Then<br />

the job well.<br />

do<br />

care worker who wants to get their first care job.<br />

A<br />

already working in care, who probably<br />

Someone<br />

level is suitable for:<br />

This<br />

Healthcare assistants/Support workers<br />

•<br />

Care workers/Assistants/Key workers/Support<br />

•<br />

workers<br />

Apprenticeships<br />

qualification can help you succeed in a<br />

This<br />

range <strong>of</strong> healthcare settings, such as •<br />

wide<br />

care<br />

Residential<br />

Community and primary care<br />

•<br />

Acute health environments (eg hospitals)<br />

•<br />

Domiciliary services (home care)<br />

•<br />

Supported living projects<br />

•<br />

Community-based care<br />

•<br />

are the recognised<br />

These<br />

for care workers and<br />

qualifications<br />

care workers in health and<br />

senior<br />

care. social<br />

care worker, who has some responsibility in<br />

A<br />

workplace, and sometimes works without<br />

the<br />

level is suitable for:<br />

This<br />

Senior healthcare assistants/Support<br />

•<br />

•Senior care workers/Assistants/Key<br />

workers<br />

workers<br />

workers/Support<br />

qualifications might also suit emerging new types <strong>of</strong> workers and multi-disciplinary health roles<br />

Both<br />

traditional service barriers and delivery models.<br />

crossing<br />

Health and Social Care<br />

broad range <strong>of</strong> health or social care settings.<br />

or children and young people.<br />

Wales and Northern Ireland.<br />

What Careers can this lead to?<br />

• Personal development.<br />

as formal evidence <strong>of</strong> your learning.<br />

Which level is right for your employees?<br />

Level 3<br />

Level 2<br />

works mainly under supervision.<br />

supervision.<br />

• Personal assistants.<br />

•Personal assistants.


Diploma in Leadership for Health and Social Care<br />

The<br />

Children and Young People's Services is a 2-3 year<br />

and<br />

to build both your managerial and care<br />

qualification<br />

It also fulfils the regulatory requirement for those<br />

skills.<br />

to become managers <strong>of</strong> children's homes or<br />

looking<br />

residential and domiciliary services.<br />

adult<br />

qualification is for those already working in health<br />

This<br />

social care.<br />

and<br />

is involved in studying this course?<br />

What<br />

completing this qualification, the learner will<br />

While<br />

topics like:<br />

cover<br />

The assessment <strong>of</strong> individual needs<br />

•<br />

The planning and review <strong>of</strong> care programmes<br />

•<br />

and tendering<br />

procurement<br />

Risk management<br />

•<br />

Effective governance<br />

•<br />

this qualification, the learner will be assessed at<br />

For<br />

For each unit, an assessor watches and asks<br />

work.<br />

as the learner performs a task, or they may<br />

questions<br />

at a portfolio <strong>of</strong> work as formal evidence <strong>of</strong><br />

look<br />

Then they confirm the learner has obtained<br />

learning.<br />

skills to do the job well.<br />

the<br />

employee is responsible for running a facility that<br />

The<br />

services for vulnerable children, adults or<br />

provides<br />

They might be an assistant or deputy manager,<br />

both.<br />

a manager who has not yet achieved a recognised<br />

or<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

be a manager <strong>of</strong> an adult residential and<br />

To<br />

services or children's homes the<br />

domiciliary<br />

needs to obtain this qualification.<br />

learner<br />

Diploma in Leadership for Health and<br />

The<br />

Care and Children and Young<br />

Social<br />

Services can also help staff work in<br />

People's<br />

such as:<br />

roles<br />

Adult nurse<br />

•<br />

Care home manager<br />

•<br />

Care worker<br />

•<br />

Children's nurse<br />

•<br />

Health promotion/Education specialist<br />

•<br />

Health service manager<br />

•<br />

Learning disability nurse<br />

•<br />

Mental health nurse<br />

•<br />

Nurse •<br />

Residential warden<br />

•<br />

Social worker<br />

•<br />

Supervisor/Team leader<br />

•<br />

Volunteer manager<br />

•<br />

Youth and community worker<br />

•<br />

Leadership for Health and<br />

Social Care and Children<br />

and Young People's<br />

Services<br />

• Domiciliary care management.<br />

Which level is right for your employees?<br />

Level 5<br />

• Care home manager.<br />

vocational qualification at this level.


qualifications are designed for learners who<br />

These<br />

to develop a career as a childminder, youth<br />

want<br />

need to be working or volunteering in a<br />

Learners<br />

care role - but other than that, these<br />

child<br />

are suitable for anyone starting their<br />

qualifications<br />

child care job or already managing a child<br />

first<br />

Certificate and Diplomas in Children and Young<br />

The<br />

Workforce and Diploma in Children's Care,<br />

People’s<br />

and Development cover a wide range <strong>of</strong><br />

Learning<br />

depending on your level.<br />

subjects,<br />

Understanding child and young person<br />

•<br />

development<br />

Context and principles for early years provision<br />

•<br />

Promoting the well being and resilience <strong>of</strong> children<br />

•<br />

young people<br />

and<br />

Supporting children and young people to achieve<br />

•<br />

are work-based qualifications and the learner<br />

These<br />

be assessed whilst working with children, young<br />

will<br />

their families and colleagues. The learner<br />

people,<br />

be working in a real child care setting on a full<br />

must<br />

Apprenticeships<br />

works, or is about to work, as a nursery<br />

Learner<br />

crèche worker or special educational<br />

assistant,<br />

assistant in a supporting role. The learner<br />

needs<br />

with children but generally work under<br />

work's<br />

learner is a childminder, daycare supervisor,<br />

The<br />

worker or a community nursery nurse. They<br />

SureStart<br />

or may not have some supervisory<br />

may<br />

The learner is required to be in sole<br />

responsibilities.<br />

<strong>of</strong> children, for example managing a room in<br />

charge<br />

nursery. a<br />

manager working in early years settings in a<br />

deputy<br />

nursery.<br />

is a huge range <strong>of</strong> job opportunities for<br />

There<br />

with childcare qualifications.<br />

people<br />

qualifications can help you find work as a:<br />

These<br />

Nursery nurse<br />

•<br />

Childminder<br />

•<br />

SureStart worker<br />

•<br />

Special Educational Needs Assistant<br />

•<br />

Child care centre manager<br />

•<br />

Children and Young<br />

People's Workforce<br />

Which level is right for your employees?<br />

worker, nursery nurse or nursery manager.<br />

Level 2<br />

supervision.<br />

care centre.<br />

What is involved in studying this course?<br />

Level 3<br />

Topics include:<br />

5 Level<br />

learner is a practitioner, senior practitioner or<br />

The<br />

What Careers can this lead to?<br />

their education potential.<br />

time or part time basis and in paid or voluntary work.<br />

• Preschool advisor.


suite <strong>of</strong> Playwork qualifications is designed to<br />

Our<br />

your employees the skills, knowledge and<br />

give<br />

suite <strong>of</strong> qualifications has been designed by<br />

This<br />

industry and educational experts and<br />

both<br />

a flexible approach for various playwork<br />

provides<br />

situations.<br />

qualification in Playwork could be used to work<br />

A<br />

school-aged children in playgroups, leisure<br />

with<br />

and schools.<br />

centres<br />

is involved in studying this course?<br />

What<br />

Promoting positive behaviour<br />

•<br />

communication<br />

the Awards and Certificates, the learner will be<br />

For<br />

by practical demonstration and<br />

assessed<br />

the Diplomas the learner will be required to<br />

For<br />

a portfolio <strong>of</strong> evidence.<br />

complete<br />

are work-based qualifications and the learner<br />

These<br />

be assessed whilst working with children, young<br />

will<br />

their families and colleagues. The learner<br />

people,<br />

be working in a real child care setting on a full<br />

must<br />

Apprenticeships<br />

learner has worked in a playwork setting for<br />

The<br />

time and is needing to progress their career<br />

some<br />

or would like to take on a supervisory role -<br />

setting<br />

could be in a job at an after-school club,<br />

this<br />

role requires to develop, lead and review<br />

his/her<br />

or permanent playwork provisions.<br />

temporary<br />

the qualifications could lead to a role<br />

Completing<br />

a: as<br />

Playworker<br />

•<br />

Childminder<br />

•<br />

Holiday centre worker or manager<br />

•<br />

Holiday representative<br />

•<br />

Leisure centre assistant or manager<br />

•<br />

Play therapist<br />

•<br />

School lunchtime supervisor<br />

•<br />

Youth and community worker.<br />

•<br />

Playwork<br />

Which level is right for your employees?<br />

Level 2<br />

competence required for a career in playwork.<br />

in order to take on greater responsibility.<br />

3 Level<br />

learner is working as a supervisor in a playwork<br />

The<br />

adventure playground or play scheme.<br />

Topics include:<br />

4 &5 Level<br />

learner is an experienced playworker and<br />

The<br />

• Health, safety and wellbeing.<br />

What Careers can this lead to?<br />

assignment.<br />

time or part time basis and in paid or voluntary work.


"Treforys Tiny Tots have worked in<br />

partnership with PeoplePlus Cymru for<br />

over 8 years. They supply the training for<br />

our apprenticeship programme. Our<br />

excellent relationship with our assessors<br />

provides our staff with their own personal<br />

development plans"<br />

Julie Trick, Treforys Tiny Tots Day Nursery


Level 2 and 3 Diplomas are hybrid<br />

The<br />

made up <strong>of</strong> competence and<br />

qualifications,<br />

units, whilst the Level 4 NVQ Diploma is<br />

knowledge<br />

based.<br />

competency<br />

qualifications can be delivered on their own<br />

These<br />

as part <strong>of</strong> the appropriate apprenticeship in<br />

or<br />

Administration. From learning to carry out<br />

Business<br />

administrative tasks to gaining higher level<br />

basic<br />

skills, qualifications in Business<br />

support<br />

can be tailored to meet<br />

Administration<br />

2 will help your employees gain practical<br />

Level<br />

in providing routine and more complex<br />

know-how<br />

Levels 3 and 4, they can build on their own<br />

At<br />

to gain greater technical and<br />

achievements<br />

skills, as well as supervising others and<br />

managerial<br />

to the wider strategy <strong>of</strong> your<br />

contributing<br />

qualifications were developed in collaboration<br />

These<br />

Skills CFA (The Council for Administration) from<br />

with<br />

recently updated NOS (National Occupational<br />

the<br />

Standards).<br />

Administration is for people who want to work<br />

Business<br />

an administrative support roles in public or private<br />

in<br />

organisations or people who want to improve<br />

sector<br />

administrative and supervisory skills.<br />

their<br />

Apprenticeships<br />

qualification in Business Administration<br />

A<br />

help your employees succeed in a<br />

can<br />

role regardless <strong>of</strong> the size or type <strong>of</strong><br />

support<br />

organisation.<br />

roles include:<br />

These<br />

Secretary •<br />

Receptionist<br />

•<br />

Administrator<br />

•<br />

Personal assistant<br />

•<br />

Office supervisor<br />

•<br />

almost every business, you learn by<br />

"In<br />

The apprenticeship model is much<br />

doing.<br />

effective than the classroom for<br />

more<br />

entrepreneurs."<br />

cultivating<br />

What Careers can this lead to?<br />

Business Administration<br />

your specific needs.<br />

• Team leader Manager<br />

What is involved in studying this course?<br />

administrative support.<br />

organisation or department.<br />

Andrew Yang


usiness-improvement techniques (B-IT)<br />

EAL’s<br />

complement job-specific vocational<br />

qualifications<br />

in many work environments,<br />

qualifications<br />

lean skills and effective teamwork across<br />

promoting<br />

from the successful approaches <strong>of</strong> leading<br />

Derived<br />

including Toyota, Nissan and Honda,<br />

manufacturers<br />

such as 5S/5C, Six Sigma and value stream<br />

tools<br />

can bring about cost savings and quality<br />

mapping<br />

in any process-orientated work<br />

improvements<br />

environment.<br />

<strong>of</strong> all sizes can use the principles <strong>of</strong> the<br />

Businesses<br />

enterprise to help eliminate waste, reduce<br />

lean<br />

and boost productivity. The benefits <strong>of</strong><br />

costs<br />

process and quality improvements in the<br />

achieving<br />

are open to private and public<br />

workplace<br />

across all sectors, including areas such<br />

companies<br />

commerce and healthcare alongside traditional<br />

as<br />

employers.<br />

industry<br />

B-IT qualifications are an ideal complement for<br />

Our<br />

qualifications. They help learners to<br />

job-specific<br />

a range <strong>of</strong> methodologies to achieve<br />

apply<br />

advances in working practices.<br />

sustainable<br />

B-IT qualifications are an ideal<br />

Our<br />

for job-specific qualifications.<br />

complement<br />

help learners to apply a range <strong>of</strong><br />

They<br />

to achieve sustainable<br />

methodologies<br />

qualifications in business-improvement<br />

EAL<br />

can lead to employment as<br />

techniques<br />

you can't describe what you are doing as a process, you<br />

"If<br />

know what you're doing."<br />

don't<br />

Business-improvement<br />

techniques (B-IT)<br />

What Careers can this lead to?<br />

advances in working practices.<br />

all levels and types <strong>of</strong> organisations.<br />

· Team leader<br />

· Project manager<br />

· Quality manager<br />

· Quality manager inspector<br />

· Production engineer<br />

What is involved in studying this course?<br />

We <strong>of</strong>fer qualifications in …<br />

· business-improvements techniques<br />

· workplace improvements<br />

· pr<strong>of</strong>it maximisation<br />

· lean enterprise principles.<br />

EAL qualifications in business-improvement techniques cover Levels 2-4.<br />

- W. Edwards Deming.


Level 2 and 3 Diplomas are hybrid<br />

The<br />

made up <strong>of</strong> competence and<br />

qualifications,<br />

qualifications can be delivered on their own<br />

These<br />

as part <strong>of</strong> the Customer Service Apprenticeships.<br />

or<br />

qualifications include levels for those at any<br />

These<br />

<strong>of</strong> career development - The level 2-4<br />

stage<br />

in Customer Service form part <strong>of</strong> the level<br />

Diplomas<br />

Customer Service Apprenticeships.<br />

2-4<br />

Customer Service qualifications are ideal for<br />

The<br />

who take pride in having to deal with people.<br />

those<br />

on which level is taken, areas covered<br />

Depending<br />

include:<br />

Communicate using customer service language<br />

•<br />

Communicate using social media<br />

•<br />

Follow the rules to deliver customer service<br />

•<br />

Maintain a positive and customer-friendly attitude<br />

•<br />

Deal with customers face to face<br />

•<br />

Do your job in a customer-friendly way<br />

•<br />

this qualification in Customer Service learners<br />

For<br />

expected to be either in a group setting with a<br />

are<br />

provider or through training at their<br />

training<br />

workplace.<br />

Apprenticeships<br />

qualifications can help you get ahead<br />

These<br />

almost any industry, as good customer-<br />

in<br />

roles include:<br />

These<br />

Cabin Crew<br />

•<br />

Call Centre<br />

•<br />

Front Desk Associate<br />

•<br />

Receptionist<br />

•<br />

Office supervisor<br />

•<br />

looking to start a customer-service focused career may want to take these qualifications as part<br />

Those<br />

an Apprenticeship. The Apprenticeship in Customer Service helps you build your skills while you gain<br />

<strong>of</strong><br />

not to be a success, but rather to be<br />

"Strive<br />

value." <strong>of</strong><br />

Customer Service<br />

What Careers can this lead to?<br />

knowledge units.<br />

service skills are essential for many jobs.<br />

The Level 4 NVQ Diploma is competency based.<br />

• Barista<br />

What is involved in studying this course?<br />

• Organise the delivery <strong>of</strong> reliable customer service<br />

valuable work experience.<br />

Albert Einstein


the skills and knowledge needed for working in<br />

Covering<br />

wide range <strong>of</strong> retail roles, this is available at three<br />

a<br />

to help learners find their first job and progress in<br />

levels<br />

careers.<br />

their<br />

qualifications are ideal for anyone interested in a<br />

These<br />

in the retail sector - from job seeker or new<br />

career<br />

to a supervisor or manager. At level 3, learners<br />

entrant<br />

specialise in areas such as sales, retail<br />

can<br />

is involved in studying this course?<br />

What<br />

can choose the qualification that demonstrates the<br />

You<br />

Sales •<br />

Customer support<br />

•<br />

Stock control<br />

•<br />

Processing fresh goods<br />

•<br />

Visual Merchandising<br />

•<br />

Management<br />

•<br />

learner is expected to learn on the job in the work<br />

The<br />

and compile a portfolio <strong>of</strong> evidence for<br />

environment<br />

Pr<strong>of</strong>essional - These qualifications allow the<br />

Sales<br />

to learn, develop and practise the skills required<br />

learner<br />

employment and/or career progression in retail as a<br />

for<br />

pr<strong>of</strong>essional.<br />

sales<br />

Merchandising - These qualifications allow the<br />

Visual<br />

to learn, develop and practise the skills required<br />

learner<br />

employment and/or career progression in visual<br />

for<br />

for retail.<br />

merchandising<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

qualifications can help the learner<br />

These<br />

in a wide range <strong>of</strong> retail roles,<br />

progress<br />

including:<br />

Sales Assistant<br />

•<br />

Supervisor<br />

•<br />

Retail Manager<br />

•<br />

Visual Merchandiser.<br />

•<br />

Pet shop assistant<br />

•<br />

Retail assistant<br />

•<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

qualifications are for those just starting<br />

These<br />

in the industry, helping them to learn,<br />

out<br />

and practise the skills required for<br />

develop<br />

and/or career progression in the<br />

employment<br />

learn, develop and practise the skills<br />

further<br />

for employment and/or career<br />

required<br />

in the retail industry.<br />

progression<br />

level 2 you can take the certificate as part<br />

At<br />

to develop and practise the skills<br />

learner<br />

for employment and/or career<br />

required<br />

in retail management.<br />

progression<br />

provide the skills element <strong>of</strong> the advanced<br />

They<br />

Retail<br />

management and visual merchandising.<br />

• Retail buyer<br />

specialist knowledge and skills, such as:<br />

Level 1<br />

retail industry.<br />

assessment.<br />

2 Level<br />

qualifications allow the learner to<br />

These<br />

<strong>of</strong> the retail apprenticeship.<br />

3 Level<br />

- These qualifications allow the<br />

Management<br />

retail apprenticeship at diploma size.


ecognition <strong>of</strong> the skills and knowledge<br />

Providing<br />

to work in or develop a career in warehousing,<br />

needed<br />

operating equipment and safety at work,<br />

including<br />

orders, team leadership and managing the<br />

processing<br />

qualifications are for learners currently working in<br />

These<br />

sector and also available to those who do not<br />

the<br />

work in the industry but would like to gain some<br />

currently<br />

the skills needed.<br />

<strong>of</strong><br />

is involved in studying this course?<br />

What<br />

on the level and the options you choose,<br />

Depending<br />

Operating equipment<br />

•<br />

Receiving and dispatching goods<br />

•<br />

Storing goods safely<br />

•<br />

Processing orders.<br />

•<br />

learner will obtain their skills on the job or by<br />

The<br />

courses and your assessor will help them<br />

training<br />

if there are any skills gaps which need to be<br />

identify<br />

filled.<br />

will be undertaken in the workplace while<br />

Assessment<br />

learner carries out real work activities.<br />

the<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

qualifications can help the learner<br />

These<br />

in a wide range <strong>of</strong> retails roles,<br />

progress<br />

including:<br />

Warehouse operative<br />

•<br />

Warehouse supervisor<br />

•<br />

Fork lift truck supervisor<br />

•<br />

Stock control assistant<br />

•<br />

Removals operative<br />

•<br />

Management.<br />

•<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

qualifications are for those just starting<br />

These<br />

in the industry. New to warehousing and<br />

out<br />

and would like to start or have<br />

storage<br />

working in this area in order to get<br />

started<br />

qualifications are for warehouse or<br />

These<br />

operatives that want to have their<br />

storage<br />

could also form part <strong>of</strong> an<br />

This<br />

apprenticeship.<br />

operation, in addition to normal<br />

warehouse<br />

operation activities.<br />

warehouse<br />

Warehousing and Storage<br />

receipt and dispatch <strong>of</strong> goods.<br />

subjects can include:<br />

Level 1<br />

your skills recognised.<br />

Level 2<br />

skills recognised by a national qualification.<br />

3 Level<br />

those working as a team leader within a<br />

For<br />

This could form part <strong>of</strong> an apprenticeship.


" Over the last three years, PeoplePlus<br />

Cymru have successfully implemented<br />

many placements and apprentices which<br />

have been followed with permanent work<br />

contracts. PeoplePlus has not only<br />

supported young adults to find their<br />

purpose but have enabled me to grow my<br />

business and increase our availability in a<br />

demanding sector."<br />

Hazel Allen, Owner / Manager<br />

Frederick House Residential Home


Certificate in Hospitality and Catering Principles can<br />

A<br />

a learner get a job in the hospitality and catering<br />

help<br />

are options focused on food and beverage<br />

There<br />

front <strong>of</strong>fice, house-keeping and pr<strong>of</strong>essional<br />

service,<br />

qualifications are also designed to give the<br />

These<br />

the underpinning knowledge that can help them<br />

learner<br />

Certificate in Hospitality and Catering Principles is<br />

The<br />

anyone who works or wants to work in hospitality and<br />

for<br />

previous experience is required, the qualification can<br />

No<br />

achieved within a college environment or within<br />

be<br />

This contributes to the achievement <strong>of</strong> the<br />

employment.<br />

at level 2 and level 3.<br />

apprenticeship<br />

is involved in studying this course?<br />

What<br />

qualification covers things like:<br />

The<br />

Food safety<br />

•<br />

Effective teamwork<br />

•<br />

Preparation, cooking and finishing different foods<br />

•<br />

safety and security in the hospitality working<br />

health,<br />

qualification gives the learner greater flexibility<br />

This<br />

studying and allows them to transfer credits<br />

when<br />

will learn in a group with your training provider, or<br />

They<br />

work. You'll be assessed with multiple-choice online<br />

at<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

Certificate in Hospitality and Catering<br />

The<br />

can help working in a variety <strong>of</strong><br />

Principles<br />

including:<br />

roles<br />

Catering/Restaurant manager<br />

•<br />

Chef •<br />

Fast food service assistant<br />

•<br />

Food processing operative.<br />

•<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

learner has some knowledge and basic<br />

The<br />

in the catering industry - probably from a<br />

skills<br />

where they work under supervision. You<br />

role<br />

a formal qualification that will help you<br />

want<br />

your hospitality career. They may be taking<br />

in<br />

qualification as part <strong>of</strong> an apprenticeship.<br />

the<br />

learner has worked in the catering and<br />

The<br />

industry for some time and they<br />

hospitality<br />

plenty <strong>of</strong> experience. They might already<br />

have<br />

others or manage resources.<br />

supervise<br />

are needing to obtain a formal<br />

They<br />

that could help them move into a<br />

qualification<br />

role in the catering and<br />

management<br />

sector. They may be taking the<br />

hospitality<br />

as part <strong>of</strong> an advanced<br />

qualification<br />

apprenticeship.<br />

Hospitality and Catering<br />

Principles<br />

industry or move up in your career in the sector.<br />

cookery.<br />

achieve the apprenticeship in hospitality.<br />

Level 2<br />

catering.<br />

Level 3<br />

environment.<br />

across qualifications.<br />

tests.


employer approved qualifications cover a good<br />

These<br />

for a variety <strong>of</strong> hospitality areas such as; front<br />

grounding<br />

housekeeping, food and beverage, cookery and<br />

<strong>of</strong>fice,<br />

services all leading to employment<br />

hospitality<br />

NVQs are suitable for anyone either in full-time<br />

The<br />

or progressing from a Level 1 qualification<br />

employment<br />

is involved in studying this course?<br />

What<br />

on the level and the options you choose,<br />

Depending<br />

Housekeeping<br />

•<br />

Front <strong>of</strong>fice<br />

•<br />

Food and beverage service<br />

•<br />

Food production and cooking<br />

•<br />

gain an NVQ, the learner has to show they have a<br />

To<br />

set <strong>of</strong> skills. The learner will usually work with<br />

particular<br />

training provider to review their current skills and find<br />

a<br />

best way to gain new ones - perhaps by trying new<br />

the<br />

are assessed at work or in a simulated workplace.<br />

NVQs<br />

each unit the assessor watches and asks questions<br />

For<br />

the learner performs a task, or looks at a portfolio <strong>of</strong><br />

as<br />

work.<br />

the NVQs in Hospitality and Catering the learner<br />

For<br />

evidence in their workplace as well as learning with<br />

gain<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

taking one <strong>of</strong> these NVQs, the learner<br />

After<br />

have a qualification that shows<br />

will<br />

and customers you have the skills<br />

employers<br />

Hotel receptionist<br />

•<br />

Chef •<br />

Bar tender<br />

•<br />

Waiter/waitress.<br />

•<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

qualifications are for learners who are<br />

These<br />

in full-time employment, progressing<br />

already<br />

a Level 1 qualification or in a position to<br />

from<br />

at Level 2.<br />

start<br />

Hospitality and Catering<br />

Level 2<br />

opportunities.<br />

to work in a range <strong>of</strong> jobs such as:<br />

or those who are able to start a qualification at Level 2.<br />

subjects can include:<br />

Level 2<br />

• Pr<strong>of</strong>essional cookery<br />

things at work, or by studying.<br />

us.


qualifications allow the learner to step up their<br />

These<br />

standards to a higher level or become a<br />

cooking<br />

qualifications suit people with plenty <strong>of</strong><br />

These<br />

in a pr<strong>of</strong>essional kitchen or a Level 2<br />

experience<br />

in hospitality.<br />

qualification<br />

might be currently employed as a chef or studying<br />

They<br />

a college. They must be over 16 to take these<br />

in<br />

qualifications.<br />

is involved in studying this course?<br />

What<br />

gain an NVQ, the learner needs to show they've got a<br />

To<br />

NVQs are assessed at work or in a simulated<br />

These<br />

kitchen. For each unit, the assessor watches<br />

pr<strong>of</strong>essional<br />

asks questions as the learner performs a task, or<br />

and<br />

at a portfolio <strong>of</strong> work as formal evidence <strong>of</strong><br />

looks<br />

in Pr<strong>of</strong>essional Cookery allows the learner to<br />

Diploma<br />

vital skills in food safety and hygiene and<br />

develop<br />

as well as choosing from a range <strong>of</strong> practical<br />

teamwork<br />

anything from cooking shellfish dishes to<br />

options,<br />

Preparation and Cooking specialism cover a range<br />

Food<br />

core units in preparing and cooking meat, vegetable,<br />

<strong>of</strong><br />

and poultry dishes, as well as choosing other<br />

fish<br />

options.<br />

tailored<br />

and Confectionery specialism focuses mainly<br />

Patisserie<br />

sweets and desserts.<br />

on<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

qualifications are ideal for people who<br />

These<br />

a supervisory role in a kitchen - perhaps<br />

have<br />

a chef de partie or demi chef - and are<br />

as<br />

Patisserie and Confectionery specialism is<br />

The<br />

those who want to become a pastry chef in<br />

for<br />

taking this qualification the learner could<br />

After<br />

their supervisory skills by taking:<br />

increase<br />

Level 3 Award in Hospitality Supervision and<br />

•<br />

Principles<br />

Leadership<br />

Level 3 Diploma in Hospitality Supervision and<br />

•<br />

Leadership<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

kitchen for some time or have a<br />

pr<strong>of</strong>essional<br />

2 qualification.<br />

Level<br />

work might already involve supervising<br />

Their<br />

or managing resources. However, there<br />

others<br />

a need to develop their skills further,<br />

is<br />

to become a specialist chef or move<br />

perhaps<br />

Hospitality and Catering<br />

Level 3<br />

patisserie and confectionery specialist.<br />

aiming for a promotion.<br />

their own section <strong>of</strong> the kitchen.<br />

particular set <strong>of</strong> skills.<br />

learning.<br />

3 Level<br />

3 is ideal for those who have worked in a<br />

Level<br />

developing menus.<br />

into a management role.


Diploma in Hospitality Supervision and Leadership<br />

The<br />

help the learner progress to a more senior role<br />

can<br />

hospitality. They will broaden their existing<br />

within<br />

and gain important leadership and<br />

knowledge<br />

skills to help you take on more<br />

management<br />

responsibility.<br />

Diploma in Hospitality Supervision and Leadership is<br />

The<br />

anybody already working in the hospitality sector<br />

for<br />

wants to take on more responsibility at work. Some<br />

who<br />

in the hospitality industry would be<br />

experience<br />

although not essential if they are about to<br />

beneficial<br />

up a new role in this sector.<br />

take<br />

is involved in studying this course?<br />

What<br />

qualification covers:<br />

This<br />

Leadership<br />

•<br />

Working relationships<br />

•<br />

Customer service<br />

•<br />

Resource control<br />

•<br />

Health, safety and hygiene<br />

•<br />

Portering and concierge<br />

•<br />

qualification gives the learner greater flexibility<br />

This<br />

studying and allows them to transfer credits<br />

when<br />

qualifications. The learner will be awarded<br />

across<br />

for each unit they complete.<br />

credits<br />

the Diploma in Hospitality Supervision and<br />

For<br />

the learner is expected to will learn and be<br />

Leadership,<br />

in the workplace, and be assessed by<br />

observed<br />

<strong>of</strong> workplace performance.<br />

observations<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

Diploma in Hospitality Supervision and<br />

The<br />

can help the learner find a job in a<br />

Leadership<br />

range <strong>of</strong> roles including:<br />

wide<br />

Bar person/Manager<br />

•<br />

Catering/Restaurant manager<br />

•<br />

Hotel manager<br />

•<br />

Kitchen Supervisor/Manager<br />

•<br />

Leisure centre manager<br />

•<br />

Supervisor/Team leader<br />

•<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

learner has worked in the hospitality<br />

The<br />

for some time and has plenty <strong>of</strong><br />

industry<br />

might already supervise others or<br />

They<br />

resources and need to develop their<br />

manage<br />

and gain new skills, perhaps to<br />

knowledge<br />

into a management role within the<br />

move<br />

Hospitality Supervision and Leadership<br />

Level 3<br />

experience.<br />

• Reception, reservations and bookings.<br />

hospitality sector.


people working on maintaining and repairing<br />

For<br />

(such as cars, vans, trucks or motorcycles) who<br />

vehicles<br />

like to demonstrate their competence in their<br />

would<br />

workplace.<br />

own<br />

can progress from their first workshop repair<br />

Learners<br />

to a supervisory role in a small family-run operation,<br />

job<br />

main dealer or even one <strong>of</strong> the largest<br />

the<br />

manufacturers.<br />

qualification is for anyone developing a career in<br />

This<br />

motor industry. You will need a current job or work<br />

the<br />

where you can carry out repair work or tyre<br />

placement<br />

fitting<br />

is involved in studying this course?<br />

What<br />

qualification covers:<br />

This<br />

Routine vehicle maintenance<br />

•<br />

Removal and replacement <strong>of</strong> vehicle units<br />

•<br />

learner will learn on the job or in a simulated<br />

The<br />

environment.<br />

qualifications are taken in the workplace and the<br />

These<br />

will achieve by proving that they can do their job<br />

learner<br />

a high standard. Assessments are via observation and<br />

at<br />

<strong>of</strong> evidence.<br />

portfolio<br />

some units, the learner may also have to complete<br />

For<br />

online knowledge test.<br />

an<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

learner is new to the industry and<br />

The<br />

no prior experience or knowledge.<br />

has<br />

in vehicles and the<br />

experience<br />

industry and is looking to<br />

automotive<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

completion and achievement <strong>of</strong> these<br />

On<br />

(depending on the level) the<br />

qualifications<br />

can go on to gain various roles such<br />

learner<br />

Light Vehicle/Heavy Vehicle/Motorcycle<br />

•<br />

Technician or FastFit/Tyre<br />

Service<br />

Light Vehicle/Heavy Vehicle/Motorcycle<br />

•<br />

Technician or FastFit Supervisor<br />

Diagnostic<br />

Light Vehicle/Heavy Vehicle/Motorcycle<br />

•<br />

Technician or FastFit Manager or<br />

Master<br />

in the automotive industry and<br />

experience<br />

to gain more responsibility.<br />

looking<br />

Vehicle Maintenance and Repair<br />

as:<br />

Technician (level 2)<br />

(level 3)<br />

Workshop Controller<br />

• Diagnosis and rectification <strong>of</strong> vehicle faults.<br />

Level 1<br />

2 Level<br />

learner has some knowledge and<br />

The<br />

3 Level<br />

learner has a lot <strong>of</strong> knowledge and<br />

The<br />

further their career.


ILM Level 3 Diploma in Management (Combined<br />

The<br />

is ideal for individuals looking to take<br />

Qualification)<br />

first step into line management and for those who<br />

their<br />

have some management responsibilities.<br />

already<br />

combined knowledge and competency-based<br />

This<br />

will build and develop new skills to<br />

qualification<br />

qualification also forms part <strong>of</strong> the ILM Level 3<br />

The<br />

Apprenticeship.<br />

Management<br />

is involved in studying this course?<br />

What<br />

qualification covers:<br />

This<br />

Team Performance Management<br />

•<br />

Principles <strong>of</strong> Business<br />

•<br />

learner will learn on the job or in a simulated<br />

The<br />

environment.<br />

qualifications are taken in the workplace and the<br />

These<br />

will achieve by proving that they can do their job<br />

learner<br />

a high standard. Assessments are via observation and<br />

at<br />

<strong>of</strong> evidence.<br />

portfolio<br />

some units, the learner may also have to complete an<br />

For<br />

knowledge test.<br />

online<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

3 Level<br />

3 is for first-line managers with proven<br />

Level<br />

in the role. Keeping in mind, a broad<br />

competence<br />

<strong>of</strong> optional units to tailor the<br />

selection<br />

to suit your organisations’ learning<br />

qualification<br />

development needs.<br />

and<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

completion and achievement <strong>of</strong> these<br />

On<br />

(depending on the level), the<br />

qualifications<br />

can go on to gain various progress<br />

learner<br />

● Develop your portfolio <strong>of</strong> essential<br />

Diploma in Management (Combined Qualification)<br />

into:<br />

ILM Level 4 NVQ Diploma in Management<br />

●<br />

ILM Level 4 Award, Certificate or Diploma in<br />

●<br />

Leadership and Management<br />

● ILM Level 5 NVQ Diploma in Management.<br />

enhance their management career.<br />

Benefits for individuals<br />

management skills<br />

● Take charge <strong>of</strong> your personal and<br />

pr<strong>of</strong>essional development<br />

● Get an in-depth understanding <strong>of</strong> what is<br />

expected <strong>of</strong> a manager<br />

● Manage your team effectively<br />

● A recognised qualification for your personal<br />

• Principles <strong>of</strong> People Management<br />

development.


Level 5 Award, Certificate or Diploma in Leadership<br />

The<br />

Management is designed for practising middle<br />

and<br />

helping them to develop their skills and<br />

managers,<br />

improve performance and prepare for<br />

experience,<br />

is involved in studying this course?<br />

What<br />

qualification covers:<br />

This<br />

learner will learn on the job or in a simulated<br />

The<br />

environment.<br />

qualifications are taken in the workplace and the<br />

These<br />

will achieve by proving that they can do their job<br />

learner<br />

a high standard. Assessments are via observation and<br />

at<br />

<strong>of</strong> evidence.<br />

portfolio<br />

some units, the learner may also have to complete an<br />

For<br />

knowledge test.<br />

online<br />

Apprenticeships<br />

Careers can this lead to?<br />

What<br />

completion and achievement <strong>of</strong> these<br />

On<br />

(depending on the level), the<br />

qualifications<br />

can go on to gain various progress<br />

learner<br />

well as managerial and executive level<br />

As<br />

jobs.<br />

level is right for<br />

Which<br />

employees?<br />

your<br />

5 is for middle-line managers with<br />

Level<br />

competence in the role.<br />

proven<br />

qualifications are made up <strong>of</strong> a broad<br />

The<br />

<strong>of</strong> units covering skills in six core<br />

range<br />

Working with people, managing<br />

areas.<br />

and personal skills, providing<br />

yourself<br />

facilitating innovation and change,<br />

direction,<br />

results, and using resources.<br />

achieving<br />

flexibility in unit choice allows the<br />

The<br />

to be tailored to meet the<br />

qualification<br />

Qualifications in Leadership and Management<br />

into:<br />

● ILM Level 5 Diploma in Principles <strong>of</strong><br />

senior management responsibilities.<br />

Leadership and Management.<br />

● Managing Information<br />

● Leading Information & Change<br />

● Managing Remote Workers<br />

● Managing Work Analysis.<br />

Benefits for individuals<br />

● Use core management techniques to<br />

drive better results<br />

● Develop an ability to lead, motivate and<br />

inspire<br />

● Provide strategic leadership as well as<br />

day-to-day management<br />

● Benchmark managerial skills<br />

● Raise pr<strong>of</strong>ile in the organisation.<br />

Level 5<br />

needs <strong>of</strong> the individual and the employer.


Traineeships<br />

are a learning programme for<br />

Traineeships<br />

people aged 16 to 18 years old in<br />

young<br />

programme gives young people the skills needed to get a<br />

The<br />

or progress to further learning at a higher level, such as an<br />

job<br />

in the Traineeships programme is available at<br />

Participation<br />

distinct levels, ensuring that individual learners get the<br />

three<br />

could have a trainee for up to 45 weeks. Paid by us weekly and trained<br />

You<br />

the job! on<br />

a Level One programme,<br />

On<br />

will be visited by assessors<br />

Learners<br />

a regular basis to work towards a<br />

on<br />

qualification which is<br />

recognised<br />

relevant<br />

their workplace.<br />

to<br />

learning centres all over Wales, including : Porth, Merthyr Tydfil,<br />

We<br />

Swansea, and Port Talbot<br />

Aberdare,<br />

find out more visit Careers Wales and search the<br />

To<br />

in Wales database for opportunities in your<br />

Courses<br />

or alternatively call the Learning and Careers<br />

area<br />

helpline on 0800 028 4844.<br />

Advice<br />

pay the trainee's £30 per week<br />

We<br />

Engagement<br />

on<br />

Wales.<br />

Apprenticeship or further education.<br />

support and encouragement needed to help them to progress.<br />

Training On The Job!<br />

and £50 per week on Level one


Commercial Courses<br />

<strong>of</strong>fer a full suite <strong>of</strong> qualifications across a range <strong>of</strong> levels designed to<br />

We<br />

all learning needs and covering all sectors within Business Skills.<br />

suit<br />

commercial courses can be tailored to meet your needs.<br />

Our<br />

contact our team to find out how we can help you get your<br />

Please<br />

currently run a range <strong>of</strong> frontline<br />

We<br />

services across the UK covering<br />

public<br />

support, training and<br />

employment<br />

independent living, justice<br />

education,<br />

Group Ltd part <strong>of</strong> Staffline Group plc. Unit 9, Waterside Court, St Helens, WA91UA.<br />

PeoplePlus<br />

in England & Wales. Company number: 5722765.<br />

Registered<br />

employees ready for success.<br />

and health and wellbeing.<br />

Contact us:<br />

PeoplePlus Cymru<br />

T: 01685 383 340<br />

E: apprenticeshipswales@peopleplus.co.uk<br />

Connect with us<br />

LinkedIn: PeoplePlus Cymru

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