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Duluth Screen Printing Co. Summer 2019 Catalog

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SUMMER <strong>2019</strong><br />

CATALOG


TABLE OF CONTENTS<br />

OUR STORY<br />

WHAT'S TRENDING<br />

HOW WE DO<br />

WHAT WE DO<br />

CUSTOMER SPOTLIGHT<br />

MEET THE TEAM<br />

REVIEW<br />

EMBROIDERY<br />

SCREEN PRINTING<br />

HEAT TRANSFER<br />

VINYL<br />

EMBELLISHMENT<br />

CUSTOM ARTWORK<br />

4<br />

8<br />

16<br />

17<br />

18<br />

22<br />

26<br />

28<br />

30<br />

36<br />

40<br />

42<br />

QR CODE HUB<br />

TERMS & CONDITIONS<br />

44<br />

47


Our original facility from 2015-2017<br />

Located on E 1st St. in downtown <strong>Duluth</strong><br />

OUR STORY<br />

<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>. was born with the idea that t-shirts are<br />

meant to be t-shirts, not rags. With that in mind, owners Ian and Mary<br />

Scherber set out to launch a screen printing company in <strong>Duluth</strong>, MN in<br />

2014. One job at a time, DSPc built its name on customer service and<br />

communication; attributes that still shine through today. At its simplest<br />

form, DSPc is a team of individuals that care about the apparel they print,<br />

why they print it, and who they print for.<br />

We are <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>.<br />

4


Hey everyone! Welcome to<br />

<strong>2019</strong> and all that we have to<br />

offer. This year we have added<br />

a few new things. First and<br />

foremost, embroidery. It is<br />

our pleasure to launch this<br />

form of decoration and start<br />

on the journey of mastering<br />

it. Another incredible addition<br />

to our arsenal is our ability<br />

to create online stores. You<br />

asked, critiqued, and we<br />

listened. We set out to find the<br />

best solutions for fulfillment<br />

to give you more and ensure<br />

less hassle. Fundraising or<br />

outfitting your team is easier<br />

than ever. We’ve expanded<br />

our print shop arsenal as well<br />

and invested a great deal into<br />

new equipment. All in hopes<br />

of fulfilling faster to keep your<br />

shelves full or making sure<br />

those last-minute tee plans<br />

are possible. It is going to be<br />

an incredible year and we look<br />

forward to working with you.<br />

Ian Scherber, CEO<br />

5


W<br />

TRE<br />

SU<br />

6


SEE<br />

HAT’S<br />

NDING<br />

MMER<br />

→7


A great alternative to the Bella + Canvas<br />

Tri-blend, a little less soft with a lot more<br />

affordablility. This updated unisex essential<br />

fits like a well-loved favorite, featuring a<br />

crew neck, short sleeves and designed with<br />

superior Airlume combed and ring-spun<br />

cotton that acts as the best blank canvas<br />

for printing.<br />

BELLA + CANVAS 3001<br />

Sunset


BELLA + CANVAS<br />

3001 & 3001CVC<br />

FIT<br />

SOFTNESS<br />

PRINTABILITY<br />

DURABILITY<br />

AFFORDABIL ITY<br />

COMES IN<br />

OVER 100<br />

COLORS!<br />

9


NEXT LEVEL<br />

6210 CVC<br />

FIT<br />

SOFTNESS<br />

PRINTABILITY<br />

DURABILITY<br />

AFFORDABIL ITY<br />

MORE<br />

COLORS<br />

ONLINE!<br />

10


This is hands down our favorite tee. The<br />

color variety is great, the fit is perfect, the<br />

softness is exactly what we love and the<br />

durability is great considering the lightness<br />

of the garment. We'd pick this over 90% of<br />

the shirts in the industry.<br />

Next Level 6210<br />

Espresso


Raglans were a leader in<br />

sales for 2018 and they<br />

continue to dominate<br />

heading into the new year.<br />

Why? Besides being mindblowingly<br />

soft with an<br />

unmatchable athletic fit, the<br />

contrast sleeves provide the<br />

perfect color match for a<br />

single-color print. Meaning<br />

you spend less to get a<br />

garment that will blow your<br />

customers away.


NEXT LEVEL<br />

RAGLAN 6051<br />

FIT<br />

SOFTNESS<br />

PRINTABILITY<br />

DURABILITY<br />

AFFORDABIL ITY<br />

MORE<br />

COLORS<br />

ONLINE!<br />

Next Level 6051<br />

Vintage Black Sleeves/ Heather White Body<br />

Vintage Navy Sleeves/ Premium Heather Body<br />

13


14<br />

S


NOW<br />

THE<br />

GOOD<br />

TUFF.<br />

→15


Starts with a conversation. We reach out, answer all the questions<br />

you may have, and try our best to make your vision come to life!<br />

We figure out your artwork needs. Need a whole new brand? We<br />

can do that. Need your image vectorized? We can do that. Need<br />

our artists to guide you in the right direction? (See Page 30)<br />

We will beat any price! Show us a quote you have received and<br />

we will beat it. We offer competitive and fair pricing and try and<br />

accommodate each person's budget.<br />

Your product goes into production. The finalized artwork is printed<br />

on transparency paper, the screen is burned, and we choose and<br />

mix the ink our artist has mocked up for you!<br />

Your product is prepped for completion. Quality control is carried<br />

out by our highly-trained staff to ensure long-lasting apparel. We<br />

count, fold, and box your order with care.<br />

Your product is completed. Our sales staff inform you of product<br />

completion and prepare for pick-up or delivery. We try and<br />

accommodate our customers to receive product in a fast and<br />

efficient way. We also offer shipping of your products!<br />

You receive the product and check out your awesome apparel!<br />

We reach back out ensuring your order was completed to our<br />

company standards and we hope to print for you again!<br />

16


17


EMBROIDERY<br />

Little compares to the simple and true application process of embroidery. It’s definitive and distinct enough<br />

to give your graphic a lasting impression on a variety of garments. We’d suggest trying out puff embroidery,<br />

appliqué or patches to get your garments to the next level.<br />

One of our favorite uses of<br />

embroidery is matching color tones<br />

on head wear. Subtle and simple,<br />

embroidery is a classic method to<br />

keep your apparel looking timeless.<br />

18


20


Our embroidery manager selects the<br />

thread color that best matches the mockup<br />

from our designers. To see more colors<br />

we offer go to: madeirausa.com<br />

Note: These are the classic colors. Some of these colors we may not<br />

have in back-stock and we may have to special order.<br />

21


SCREEN PRINTING<br />

The classic take on garment decoration. Developed thousands of years ago and still the most effective and<br />

efficient way to bring creations to life. We offer an array of styles that are suitable for any graphic or aesthetic you<br />

are trying to achieve. We also offer an array of inks that enable us to get exactly what you’re looking for, with the<br />

right color. Call in to chat about any of our screen printing capabilities.<br />

PANTONE COLOR MATCHING<br />

To formulate the colors, the DSPc team starts by using a color<br />

spectrometer to “read” each color and give a basic starting<br />

formula. It then carefully weighs out the starting-point formula<br />

colors using the particular color-mixing series for which it is<br />

formulating. The sample goes for a ride in a centrifugal mixer that<br />

homogenizes the mixture.<br />

Each color must be adjusted to ensure it matches the<br />

Pantone chip as closely as possible. This requires an experienced<br />

color matcher and precise record keeping of the adjustments<br />

made, including what was added and the specific amounts. After<br />

each trial, another draw-down is made and examined.<br />

Though the color spectrometer is a great tool, it doesn’t<br />

beat the human eye for detecting color differences. Finally,<br />

experienced color matchers approve each color.<br />

LIFETIME INK SETUP<br />

Here at DSPc we offer a lifetime setup for your ink. This means that<br />

you pay $25, we keep track of what goes into the mixing of your<br />

custom pantone, and we store it to ensure you get that exact color<br />

each time you come back. An easy way for your brand to be on<br />

point every time.<br />

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23


PICK YOUR<br />

Here are just a few popular print styles we do. Let us know what one you'd<br />

like to see done to your project!<br />

Foil Print<br />

Faux Embroidery Print<br />

24<br />

Vintage Print<br />

Classic Solid Print


PICK YOUR<br />

Here are the most popular print locations that we do. Let us know which<br />

ones you'd like to see done to your project!<br />

Full Chest<br />

Full Back<br />

Upper Neck<br />

Side Seam 1<br />

Side Seam 2<br />

Left Chest<br />

Short Sleeve Print<br />

Upper Shoulder<br />

Long Sleeve Print<br />

25


HEAT TRANSFER VINYL<br />

Heat transfer vinyl is an incredible way to get fast customization without the setup fees associated with<br />

screen printing. Iconic brands like Nike, The North Face, and Adidas use heat-transfer processes to get a distinct<br />

athletic look. It is also a great way to add features like reflective, glow in the dark, glitter, or dimension to your<br />

graphic. Names and numbers are one of our favorites uses as well.<br />

Below are just some of the most popular colors we offer. Just like screen printing,<br />

the sky is the limit when it comes to types and colors of vinyl. We offer over 1,000<br />

different types and colors of vinyl. If you’d like to see a complete list of colors and<br />

how these different types of vinyls are used head to: specialtymaterials.com<br />

THERMO-FLEX PLUS<br />

Thermo-Flex Plus is the most popular vinyl in the industry because of it's wide array of colors. What you see is just a fraction of what's available.<br />

White<br />

Storm Grey<br />

Black<br />

Red<br />

Maroon<br />

Athletic Gold<br />

Vegas Gold<br />

Lemon Yellow<br />

Navy<br />

Light Navy<br />

Royal<br />

Ice Blue<br />

Baby Blue<br />

Olive Drab<br />

Forest Green<br />

Kelly Green<br />

Grape<br />

Peppermint<br />

Apple Green<br />

Old Gold<br />

(Metallic)<br />

Brass<br />

(Metallic)<br />

THERMO-FLEX STRETCH<br />

Thermo-Flex Stretch is great for jerseys!<br />

White<br />

Black<br />

Green<br />

Blue<br />

Red<br />

Yellow<br />

REFLECTIVE DECORATION<br />

Reflective Decoration vinyl is used for safety purposes but can add a unique blast of light to any design in the right light.<br />

Magenta<br />

Mustard<br />

Yellow<br />

Green<br />

Black<br />

Safety Silver<br />

DECO-FLOCK<br />

Deco-Flock is a raised vinyl, an example of this is on the next page.<br />

White<br />

Grey<br />

Black<br />

Magenta<br />

26


27


EMBELLISHMENT<br />

The true mark of a premium garment is the attention to detail. Elevate your garments to the next level<br />

with custom clip labels, woven labels, embroidered and silicone patches. We can sew onto sweatshirts, vests,<br />

backpacks, hats, and much more! Ask one of our sales representatives to see if we can accommodate your<br />

placement and patch size needs!<br />

One of the best ways to grow your clothing brand is to have custom interior<br />

labels and hang tags. We've got you covered from the design of the labels<br />

and tags to the printing and the application of them. Here are a few of the<br />

clients that we provided with branded labels and tags.<br />

28


29


CUSTOM ARTWORK<br />

Each project has its own obstacles and with our in-house design staff, we can help you get over the biggest one...<br />

artwork! We have a full art department that can take your napkin drawing to life. This process may take a little<br />

longer but you are getting 100% original artwork.<br />

Right: These are just some of the original designs of<br />

that our in house design team has created over the<br />

past few years. Together, our design team has over 20<br />

years of combined experience.<br />

30


32<br />

P


SOME<br />

MORE<br />

AGES.<br />

→<br />

33


CUSTOMER<br />

SPOTLIGHT<br />

THE FIT<br />

When it comes down to selecting the right garment, undoubtedly<br />

fit is the most important part. We love the Next Level garments<br />

because they fit a little tighter in the shoulders and flow out versus<br />

being a static nightmare that sticks to you in all the wrong places.<br />

THE PRINT<br />

Ultra-soft Inks combined with a matte-additive for a finish that<br />

is smooth, subtle, and clean. After all, tees are meant to be<br />

comfortable, so we print them with that in mind. Ask us about our<br />

ultra-soft inks and signature matte additives.<br />

THE PEOPLE<br />

For us, working with local businesses and organizations is<br />

everything. This print was done for Great Lakes Aquarium whose<br />

mission is to inspire people to explore their connection to Lake<br />

Superior and waters of the world.<br />

THE FEEL<br />

The Next Level Raglan has been a top-seller in the industry for<br />

almost 5 years. It has been reborn from the vintage cotton fabric<br />

into a tri-blend making it super soft and comfortable. It is our<br />

favorite all-around garment and we recommend it to anyone in<br />

the retail industry.<br />

THE DESIGNER<br />

Great prints are made with great designs and we start by selecting<br />

from a talented pool of designers. This specific design was<br />

completed by Ken Nyberg; a local <strong>Duluth</strong>ian that takes pride in<br />

seeing his work go to print.<br />

36


Next Level 6051<br />

Great Lakes Aquarium<br />

2 <strong>Co</strong>lor Print


Q&A<br />

WITH<br />

THE<br />

TEAM<br />

Our team is the backbone of <strong>Duluth</strong> <strong>Screen</strong><br />

<strong>Printing</strong>; each one bringing their own style,<br />

skill and flare to the company. Each issue,<br />

we’ll give you an introduction to a few of<br />

the many faces that make your apparel<br />

a reality. Learn a thing or two about<br />

the folks who love making your custom<br />

apparel dreams come true. We pride<br />

ourselves on creating a fun, progressive<br />

work environment full of individuals who<br />

are driving their own departments and<br />

learning everything they can along the way.<br />

We are <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>.<br />

Q: Where are you from?<br />

A: <strong>Co</strong>rcoran, MN.<br />

Q: Favorite summer-time hobby?<br />

A: Camping up the shore with my family and fly-fishing whenever I can.<br />

Q: What is your favorite part of the embroidery/decoration process?<br />

A: Seeing all the machine heads working in sync for sure. <strong>Co</strong>ming from a sewing<br />

background, I always liked a sewing machine’s ability to poke holes in a variety<br />

of materials while locking a stitch. And so, between the diversity of garments<br />

and the machines timely output, I’m just plain excited!<br />

BRAD<br />

Embroidery Manager<br />

Q: Any hidden talents?<br />

A: I barefooted once... and retired to dabbling in some combination of fly<br />

fishing, board-sports, biking, climbing, and the like.<br />

Q: If you had to recommend a style of cap to a customer, what would it be?<br />

A: Currently the Richardson 112FP - embroiders super clean!<br />

40


Q: Where are you from?<br />

A: Proctor, MN<br />

Q: Favorite summer-time hobby?<br />

A: Fishing with my grandpa on lake of the woods.<br />

Q: What do you love most about being a graphic designer?<br />

A: The variety of work I get to do. Everything from branding to a simple shirt<br />

design!<br />

Q: Favorite project you’ve worked on for <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>?<br />

A: This catalog, DUH!<br />

KYLIE<br />

Lead Graphic Designer<br />

Q: If your superpower was morphing into animals, what animal would you<br />

morph into and why?<br />

A: Some type of bird, a bald eagle? I would get to fly anywhere!<br />

Q: Where are you from?<br />

A: Brainerd, MN<br />

Q: Favorite summer-time hobby?<br />

A: Playing the jazz flute on the pier watching the ships go sailing.<br />

Q: Favorite artist to listen while printing?<br />

A: John Denver<br />

Q: What is your favorite tee to print on?<br />

A: Gildan Hammer<br />

CHRISTIAN<br />

Head of Production<br />

Q: How many tees have you printed in your lifetime, if you had to guess?<br />

A: 30,000<br />

Q: Where are you from?<br />

A: <strong>Duluth</strong>, MN (The Outer Limits of Pike Lake).<br />

Q: Favorite summer-time hobby?<br />

A: Mountain biking.<br />

Q: What are you currently going to school for?<br />

A: Professional Pilot Program.<br />

Q: Most memorable moment at DSPc?<br />

A: Using ink clean up cards as throwing stars<br />

WES<br />

Head of Maintenance<br />

Q: Chipotle, Qdoba or Taco Bell?<br />

A: Taco Bell hot sauce on a Qdoba burrito.<br />

41


REVIEWS<br />

BRENDA DENTON<br />

<strong>Duluth</strong> Rotary<br />

SUE WRIGHT<br />

Bulldog Pizza<br />

MOLLY O'NEILL<br />

Visit <strong>Co</strong>ok <strong>Co</strong>unty<br />

BRIANNA MARSHALL<br />

Solution Design<br />

ABBY TOFTE<br />

Big Lake Art<br />

This was a great service experience. Staff were very responsive and<br />

patient with my constant questions. The quality of the shirts we<br />

ordered was terrific. The designing of the shirts was perfect. Super<br />

friendly and personable staff. I highly recommend. Prices are very<br />

reasonable and on point with the quality of the service.<br />

The Staff and customers at Bulldog Pizza & Grill love the T-shirt’s<br />

created by <strong>Duluth</strong> <strong>Screen</strong> Print! We always receive excellent<br />

customer service, quality product and prompt turn around time on<br />

orders! We are proud to support another local business! Thank you<br />

<strong>Duluth</strong> <strong>Screen</strong> Print! Keep up the great work!<br />

We needed custom tote bags with unusual specs, on the fly. <strong>Duluth</strong><br />

<strong>Screen</strong> <strong>Printing</strong> delivered big time! They found a supplier for the<br />

uncommon bag, printed our logo beautifully, shipped well within<br />

our timeline, and kept us consistently updated on the progress<br />

every step of the way. A perfect experience for our small business<br />

with a great local resource.<br />

I've been working with <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> for about 3 years<br />

now (maybe even more) and I can say, hands down, they are the<br />

best. I order all of our shirts for work events through them and<br />

they come through every single time. The quality of the shirts<br />

can't be beat and our employees LOVE THEM. Thank you so much<br />

<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> for taking care of SDG for so many years.<br />

You know I'll have another order for you shortly!<br />

WOW! This team is just AWESOME! I had a crazy request, in which I<br />

hoped to be completed in a short period of time, and DSPc made it<br />

happen. Thank you SO MUCH for your terrific service. I can't wait to<br />

work with you again!<br />

JOSHUA LINDQUIST<br />

The Jamar <strong>Co</strong>mpany<br />

When we met the team at <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>, we wanted to<br />

work with a company that was innovative. We didn’t have the<br />

time or creativity to design clothing. <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> is that<br />

company. I cannot say enough about how amazing they are - from<br />

customer service to incredible ideas for product, from honest<br />

timelines and transparent pricing to on-time deliveries. I’ve been<br />

working with printing companies for years and these guys are<br />

HANDS DOWN the best I’ve ever worked with.<br />

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QR<br />

CODE<br />

To view some of our wholesale websites...<br />

1. Open your camera app in your phone.<br />

2. Hover over which site you want to view.<br />

3. Browse what they have to offer.<br />

4. Let us know what you are interested in!<br />

Scan this to find exclusive<br />

offers from us!<br />

ALPHABRODER DELTA APPAREL SANMAR<br />

S&S<br />

ACTIVEWEAR<br />

HOLLAWAY<br />

SPORTSWEAR<br />

44


PRICING<br />

STRUCTURE<br />

Here at <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>. we do not offer a set pricing<br />

structure. We know that every job, client, print, and product is<br />

different, therefore, we can always offer the lowest price<br />

you’ll find anywhere.<br />

MINIMUMS<br />

You can mix and match products as long as they have the same<br />

artwork and you hit our minimums per decoration style.<br />

However, you cannot mix and match products when there are two<br />

types of artwork.<br />

EMBROIDERY MINIMUMS:<br />

Head wear 18 units<br />

Apparel: 12 units<br />

SCREEN PRINTING MINIMUMS:<br />

16 units<br />

EMBELLISHMENT:<br />

Silicone Labels: 100<br />

Embroidered Patches: 100<br />

Woven Patches: 100<br />

Folded Clip Labels: 100<br />

Leather Patches: 200<br />

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46


TERMS AND CONDITIONS<br />

Terms and prices are subject to change without notice.<br />

Deposit & Payment<br />

We accept cash, checks, PayPal, and credit cards (American Express, Discover, Master<br />

Card, Visa, and most debit cards). Payment is due upon receipt, though it may be made at<br />

any point during the production stages of your order. If you are paying by check, please<br />

send immediately upon approving your quote in order to avoid a delay in receiving your<br />

order.<br />

Shipping<br />

Shipping is not included in estimates unless specified. Shipping time is not included in<br />

turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee<br />

timeliness or exact delivery dates. Domestic UPS Ground shipping times from our facility<br />

are from Zip <strong>Co</strong>de 55805.<br />

Receiving Your Order<br />

We encourage you to check the quantities and quality of the garments you receive<br />

from us immediately. <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> cannot be held accountable for defects or<br />

problems with your order unless contacted within 48 hours of delivery.<br />

Order Cancellation<br />

In the event an order needs to be canceled, refunds or return of deposits will be based<br />

on the status of the order (Have the items been ordered? Have any of the items been<br />

printed? Etc.) And may be subject to penalties and/or restocking charges.<br />

<strong>Co</strong>lor Fidelity on Split/Leaked Prints<br />

Because of the split print process, you may notice some minor color variations between<br />

the split locations. Our heat curing system can affect the discountability of a fabric, which<br />

can affect the appearance of the color of the second print even when we use the exact<br />

same ink throughout the process. While we can’t guarantee an exact match for both<br />

locations every time, we will absolutely try our best and hold ourselves to high quality<br />

standards.<br />

User Subjectivity/Refund Policy<br />

<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> stands behind the quality of our screen printing. We will<br />

reproduce your graphic onto the garment or substrate with maximum accuracy, quality,<br />

and consistency. The satisfaction of the end user with the final printed product is<br />

subjective. We offer detailed mock ups (approval by the client is mandatory for every<br />

order) or per production samples ($50 for each color printed or each screen set up) for<br />

end user review. We operate under very specific and numerous quality controls, standard<br />

operating procedures, and guidelines to ensure a quality finished product, we will not be<br />

held responsible for end user subjectivity.<br />

Split Shipping<br />

We can split your order and ship to multiple locations, billable at current rates. Please<br />

let us know about the split shipment before we print and box your order, otherwise<br />

additional charges may apply.<br />

Packaging<br />

All items will be bulk packaged. Individual folding, tagging, bagging, etc. Shall be charged<br />

at the current rates.<br />

Misprint Allowance (For <strong>Co</strong>ntract <strong>Printing</strong>)<br />

When printing on customer supplied garments, we require a 8% misprint allowance or a<br />

minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to<br />

us. Percentages are based on quantity of imprints, not quantity of garments. We strongly<br />

recommend that you order extra garments in each size, style and/or color in the event<br />

of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders.<br />

<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> will not be held responsible for consequential damages such as<br />

profit loss on spoiled goods.<br />

Artwork<br />

All artwork produced by <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> is owned by <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> unless<br />

purchased outright by the client. The purchasing of the artwork must be discussed prior<br />

to releasing full rights of said artwork.<br />

Proofs & Samples<br />

Pre-press production samples cost $50 per color printed per location and are subject<br />

to standard turnaround time. We can send blank samples of any garment, along with<br />

previously printed samples, for far less than a printed sample. We do not offer in house<br />

press checks. If you order a sample and decide to order from us, the sample fee will be<br />

credited to your final order total.<br />

Deadlines<br />

All orders with a specific deadline must receive written confirmation from DSPc staff.<br />

Requesting a deadline does not make it effective, as scheduling often needs to be<br />

confirmed with our production manager.<br />

Drop-Dead-Dates<br />

We define a drop-dead date as the day that the order needs to be completed and ready<br />

for shipping (as opposed to an “in-hands-date,” the date when the client needs the order<br />

in their hands). We will not commit to a drop-dead-date until we’ve received an approved<br />

quote from the client. It is the client’s responsibility to inform us of their garment<br />

selection, quantities and deposit payment. We also need to know the desired completion<br />

date upon confirmation, at which time we apply the drop-dead-date to the job.<br />

to get the order to you is not guaranteed by <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>. We cannot guarantee<br />

that we will be able to accommodate all rush orders; however, we will do our best to<br />

accept these orders when time allows. Please discuss any rush order inquiries<br />

with your sales representative.<br />

Out of Stocks<br />

It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If<br />

this happens, we can offer a variety of possible substitute products from other vendors,<br />

or you can choose to wait until the items are back in stock. If you choose to wait for the<br />

inventory to be replenished then we cannot guarantee the turnaround time or that the<br />

items will be back in stock when the vendor says they will. If you choose a substitute<br />

garment then we should be able to stick to our typical turnaround time unless those<br />

garments are out-of-stock as well.<br />

Best Print Method<br />

We will always choose what we think is the best print method for your job unless you<br />

specify otherwise.<br />

Garment Selection & Subjectivity<br />

For custom orders, we purchase and supply the garments. We expect our customers<br />

to do the research on garments before placing an order with us. If garment selection is<br />

sensitive, we strongly encourage ordering samples of the garments before placing an<br />

order. Digital renditions and mock-ups of the shirt may vary from physical. Therefore,<br />

we highly suggest the customer sees the final color of garment if the sensitivity of the<br />

color is high. When the final order is received, we cannot guarantee that the customer<br />

will like the garments they chose, if they have not seen them in-person prior to. We do<br />

guarantee print quality at all times. We also will open our showroom to show customers<br />

on-hand samples to aid their decision, but we cannot guarantee that every garment is<br />

in the showroom. Subjectivity, or whether or not the customer likes the garment they<br />

approved is the responsibility of the customer and not <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>. The<br />

customer is responsible for knowing the terms of the company whose garments they<br />

chose to purchase.<br />

Mistakes & Misprints<br />

In the event that we make a terrible error in printing your shirts, then we will reprint the<br />

order for you at no additional cost. We do not offer refunds. This rarely happens and<br />

only applies to serious mistakes like printing the wrong art, printing the wrong location,<br />

or ordering the wrong color garments. The reality of re-producing artwork on a flexible<br />

and not always smooth substrate often involves minor changes, mistakes, and/or<br />

adjustments. In this (and any printing industry), misprints happen. A screen could come<br />

out of registration, we may find a defect in the garment, the garment may come from a<br />

bad dye lot, etc. There are a million things that could go wrong but we manage to keep<br />

misprints and defects well below 1% of all garments printed over the course of a year.<br />

This isn’t to say that your order will be guaranteed to have less than 1% misprints; this just<br />

happens to be our average. If we misprint a few of your garments then we will NOT charge<br />

you for these, and we’ll likely even throw them in with the order at no charge if they are<br />

passable. Since misprints can happen, we’d encourage you to order extra garments if you<br />

need exact quantities due to pre-orders or team member requests. For example, if you<br />

are ordering a single extra small garment, there is a chance that this garment can become<br />

part of the aforementioned 1% misprint rate. It would be unreasonable for us to re-setup<br />

the screens just to print this single shirt. We try to minimize it, but misprints do happen<br />

and we cannot predict when. Work with us and plan ahead.<br />

Manufacturer Defects<br />

<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> is not responsible for mistakes or defects on behalf of the<br />

manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots,<br />

manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or<br />

however they are packaged by the manufacturer). We cannot inspect each garment or<br />

count them in individually. Manufacturer and distributor defects or mis-shipments will<br />

delay production until all garments are received. It is highly recommended to order more<br />

garments than needed for each size. All additional garments will be included in the print<br />

run and we will bill for what is printed.<br />

Customer Supplied Garments<br />

We require contract screen printing clients to provide us with a detailed list of garments<br />

including manufacturer, style number, color, size, and quantities of each to be printed<br />

prior to order confirmation. We may be unable or refuse to print on certain garments<br />

based on garment content. Unless stated otherwise on the respective services page, our<br />

minimum order is 24 pieces for contract printing.<br />

Turnaround Time<br />

Typical turnaround time is 10 working days (two to three full-weeks) from the time that<br />

art mock-ups are approved with a signature or via email. Some services like relabel will<br />

add to our typical turnaround. Rush charges may apply for orders needed sooner than<br />

our typical turnaround. Turn time on larger orders (1,500 pieces or more than 5 designs)<br />

may require longer time to produce. Please inquire about our current turn time on larger<br />

orders. Refunds - and quantity - are reserved to the sole discretion of <strong>Duluth</strong> <strong>Screen</strong><br />

<strong>Printing</strong>.<br />

Rush Orders<br />

We understand that there are occasions when orders are needed sooner than 10<br />

business days and we strive to fulfill those orders. If an order is being shipped, then the<br />

rush charges apply to our production time only. The amount of time it takes the carrier<br />

47


48<br />

218.260.6073<br />

SALES@DULUTHSCREENPRINTING.COM<br />

DULUTHSCREENPRINTING.COM

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