Duluth Screen Printing Co. Summer 2019 Catalog
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SUMMER <strong>2019</strong><br />
CATALOG
TABLE OF CONTENTS<br />
OUR STORY<br />
WHAT'S TRENDING<br />
HOW WE DO<br />
WHAT WE DO<br />
CUSTOMER SPOTLIGHT<br />
MEET THE TEAM<br />
REVIEW<br />
EMBROIDERY<br />
SCREEN PRINTING<br />
HEAT TRANSFER<br />
VINYL<br />
EMBELLISHMENT<br />
CUSTOM ARTWORK<br />
4<br />
8<br />
16<br />
17<br />
18<br />
22<br />
26<br />
28<br />
30<br />
36<br />
40<br />
42<br />
QR CODE HUB<br />
TERMS & CONDITIONS<br />
44<br />
47
Our original facility from 2015-2017<br />
Located on E 1st St. in downtown <strong>Duluth</strong><br />
OUR STORY<br />
<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>. was born with the idea that t-shirts are<br />
meant to be t-shirts, not rags. With that in mind, owners Ian and Mary<br />
Scherber set out to launch a screen printing company in <strong>Duluth</strong>, MN in<br />
2014. One job at a time, DSPc built its name on customer service and<br />
communication; attributes that still shine through today. At its simplest<br />
form, DSPc is a team of individuals that care about the apparel they print,<br />
why they print it, and who they print for.<br />
We are <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>.<br />
4
Hey everyone! Welcome to<br />
<strong>2019</strong> and all that we have to<br />
offer. This year we have added<br />
a few new things. First and<br />
foremost, embroidery. It is<br />
our pleasure to launch this<br />
form of decoration and start<br />
on the journey of mastering<br />
it. Another incredible addition<br />
to our arsenal is our ability<br />
to create online stores. You<br />
asked, critiqued, and we<br />
listened. We set out to find the<br />
best solutions for fulfillment<br />
to give you more and ensure<br />
less hassle. Fundraising or<br />
outfitting your team is easier<br />
than ever. We’ve expanded<br />
our print shop arsenal as well<br />
and invested a great deal into<br />
new equipment. All in hopes<br />
of fulfilling faster to keep your<br />
shelves full or making sure<br />
those last-minute tee plans<br />
are possible. It is going to be<br />
an incredible year and we look<br />
forward to working with you.<br />
Ian Scherber, CEO<br />
5
W<br />
TRE<br />
SU<br />
6
SEE<br />
HAT’S<br />
NDING<br />
MMER<br />
→7
A great alternative to the Bella + Canvas<br />
Tri-blend, a little less soft with a lot more<br />
affordablility. This updated unisex essential<br />
fits like a well-loved favorite, featuring a<br />
crew neck, short sleeves and designed with<br />
superior Airlume combed and ring-spun<br />
cotton that acts as the best blank canvas<br />
for printing.<br />
BELLA + CANVAS 3001<br />
Sunset
BELLA + CANVAS<br />
3001 & 3001CVC<br />
FIT<br />
SOFTNESS<br />
PRINTABILITY<br />
DURABILITY<br />
AFFORDABIL ITY<br />
COMES IN<br />
OVER 100<br />
COLORS!<br />
9
NEXT LEVEL<br />
6210 CVC<br />
FIT<br />
SOFTNESS<br />
PRINTABILITY<br />
DURABILITY<br />
AFFORDABIL ITY<br />
MORE<br />
COLORS<br />
ONLINE!<br />
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This is hands down our favorite tee. The<br />
color variety is great, the fit is perfect, the<br />
softness is exactly what we love and the<br />
durability is great considering the lightness<br />
of the garment. We'd pick this over 90% of<br />
the shirts in the industry.<br />
Next Level 6210<br />
Espresso
Raglans were a leader in<br />
sales for 2018 and they<br />
continue to dominate<br />
heading into the new year.<br />
Why? Besides being mindblowingly<br />
soft with an<br />
unmatchable athletic fit, the<br />
contrast sleeves provide the<br />
perfect color match for a<br />
single-color print. Meaning<br />
you spend less to get a<br />
garment that will blow your<br />
customers away.
NEXT LEVEL<br />
RAGLAN 6051<br />
FIT<br />
SOFTNESS<br />
PRINTABILITY<br />
DURABILITY<br />
AFFORDABIL ITY<br />
MORE<br />
COLORS<br />
ONLINE!<br />
Next Level 6051<br />
Vintage Black Sleeves/ Heather White Body<br />
Vintage Navy Sleeves/ Premium Heather Body<br />
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14<br />
S
NOW<br />
THE<br />
GOOD<br />
TUFF.<br />
→15
Starts with a conversation. We reach out, answer all the questions<br />
you may have, and try our best to make your vision come to life!<br />
We figure out your artwork needs. Need a whole new brand? We<br />
can do that. Need your image vectorized? We can do that. Need<br />
our artists to guide you in the right direction? (See Page 30)<br />
We will beat any price! Show us a quote you have received and<br />
we will beat it. We offer competitive and fair pricing and try and<br />
accommodate each person's budget.<br />
Your product goes into production. The finalized artwork is printed<br />
on transparency paper, the screen is burned, and we choose and<br />
mix the ink our artist has mocked up for you!<br />
Your product is prepped for completion. Quality control is carried<br />
out by our highly-trained staff to ensure long-lasting apparel. We<br />
count, fold, and box your order with care.<br />
Your product is completed. Our sales staff inform you of product<br />
completion and prepare for pick-up or delivery. We try and<br />
accommodate our customers to receive product in a fast and<br />
efficient way. We also offer shipping of your products!<br />
You receive the product and check out your awesome apparel!<br />
We reach back out ensuring your order was completed to our<br />
company standards and we hope to print for you again!<br />
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17
EMBROIDERY<br />
Little compares to the simple and true application process of embroidery. It’s definitive and distinct enough<br />
to give your graphic a lasting impression on a variety of garments. We’d suggest trying out puff embroidery,<br />
appliqué or patches to get your garments to the next level.<br />
One of our favorite uses of<br />
embroidery is matching color tones<br />
on head wear. Subtle and simple,<br />
embroidery is a classic method to<br />
keep your apparel looking timeless.<br />
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20
Our embroidery manager selects the<br />
thread color that best matches the mockup<br />
from our designers. To see more colors<br />
we offer go to: madeirausa.com<br />
Note: These are the classic colors. Some of these colors we may not<br />
have in back-stock and we may have to special order.<br />
21
SCREEN PRINTING<br />
The classic take on garment decoration. Developed thousands of years ago and still the most effective and<br />
efficient way to bring creations to life. We offer an array of styles that are suitable for any graphic or aesthetic you<br />
are trying to achieve. We also offer an array of inks that enable us to get exactly what you’re looking for, with the<br />
right color. Call in to chat about any of our screen printing capabilities.<br />
PANTONE COLOR MATCHING<br />
To formulate the colors, the DSPc team starts by using a color<br />
spectrometer to “read” each color and give a basic starting<br />
formula. It then carefully weighs out the starting-point formula<br />
colors using the particular color-mixing series for which it is<br />
formulating. The sample goes for a ride in a centrifugal mixer that<br />
homogenizes the mixture.<br />
Each color must be adjusted to ensure it matches the<br />
Pantone chip as closely as possible. This requires an experienced<br />
color matcher and precise record keeping of the adjustments<br />
made, including what was added and the specific amounts. After<br />
each trial, another draw-down is made and examined.<br />
Though the color spectrometer is a great tool, it doesn’t<br />
beat the human eye for detecting color differences. Finally,<br />
experienced color matchers approve each color.<br />
LIFETIME INK SETUP<br />
Here at DSPc we offer a lifetime setup for your ink. This means that<br />
you pay $25, we keep track of what goes into the mixing of your<br />
custom pantone, and we store it to ensure you get that exact color<br />
each time you come back. An easy way for your brand to be on<br />
point every time.<br />
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PICK YOUR<br />
Here are just a few popular print styles we do. Let us know what one you'd<br />
like to see done to your project!<br />
Foil Print<br />
Faux Embroidery Print<br />
24<br />
Vintage Print<br />
Classic Solid Print
PICK YOUR<br />
Here are the most popular print locations that we do. Let us know which<br />
ones you'd like to see done to your project!<br />
Full Chest<br />
Full Back<br />
Upper Neck<br />
Side Seam 1<br />
Side Seam 2<br />
Left Chest<br />
Short Sleeve Print<br />
Upper Shoulder<br />
Long Sleeve Print<br />
25
HEAT TRANSFER VINYL<br />
Heat transfer vinyl is an incredible way to get fast customization without the setup fees associated with<br />
screen printing. Iconic brands like Nike, The North Face, and Adidas use heat-transfer processes to get a distinct<br />
athletic look. It is also a great way to add features like reflective, glow in the dark, glitter, or dimension to your<br />
graphic. Names and numbers are one of our favorites uses as well.<br />
Below are just some of the most popular colors we offer. Just like screen printing,<br />
the sky is the limit when it comes to types and colors of vinyl. We offer over 1,000<br />
different types and colors of vinyl. If you’d like to see a complete list of colors and<br />
how these different types of vinyls are used head to: specialtymaterials.com<br />
THERMO-FLEX PLUS<br />
Thermo-Flex Plus is the most popular vinyl in the industry because of it's wide array of colors. What you see is just a fraction of what's available.<br />
White<br />
Storm Grey<br />
Black<br />
Red<br />
Maroon<br />
Athletic Gold<br />
Vegas Gold<br />
Lemon Yellow<br />
Navy<br />
Light Navy<br />
Royal<br />
Ice Blue<br />
Baby Blue<br />
Olive Drab<br />
Forest Green<br />
Kelly Green<br />
Grape<br />
Peppermint<br />
Apple Green<br />
Old Gold<br />
(Metallic)<br />
Brass<br />
(Metallic)<br />
THERMO-FLEX STRETCH<br />
Thermo-Flex Stretch is great for jerseys!<br />
White<br />
Black<br />
Green<br />
Blue<br />
Red<br />
Yellow<br />
REFLECTIVE DECORATION<br />
Reflective Decoration vinyl is used for safety purposes but can add a unique blast of light to any design in the right light.<br />
Magenta<br />
Mustard<br />
Yellow<br />
Green<br />
Black<br />
Safety Silver<br />
DECO-FLOCK<br />
Deco-Flock is a raised vinyl, an example of this is on the next page.<br />
White<br />
Grey<br />
Black<br />
Magenta<br />
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EMBELLISHMENT<br />
The true mark of a premium garment is the attention to detail. Elevate your garments to the next level<br />
with custom clip labels, woven labels, embroidered and silicone patches. We can sew onto sweatshirts, vests,<br />
backpacks, hats, and much more! Ask one of our sales representatives to see if we can accommodate your<br />
placement and patch size needs!<br />
One of the best ways to grow your clothing brand is to have custom interior<br />
labels and hang tags. We've got you covered from the design of the labels<br />
and tags to the printing and the application of them. Here are a few of the<br />
clients that we provided with branded labels and tags.<br />
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CUSTOM ARTWORK<br />
Each project has its own obstacles and with our in-house design staff, we can help you get over the biggest one...<br />
artwork! We have a full art department that can take your napkin drawing to life. This process may take a little<br />
longer but you are getting 100% original artwork.<br />
Right: These are just some of the original designs of<br />
that our in house design team has created over the<br />
past few years. Together, our design team has over 20<br />
years of combined experience.<br />
30
32<br />
P
SOME<br />
MORE<br />
AGES.<br />
→<br />
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CUSTOMER<br />
SPOTLIGHT<br />
THE FIT<br />
When it comes down to selecting the right garment, undoubtedly<br />
fit is the most important part. We love the Next Level garments<br />
because they fit a little tighter in the shoulders and flow out versus<br />
being a static nightmare that sticks to you in all the wrong places.<br />
THE PRINT<br />
Ultra-soft Inks combined with a matte-additive for a finish that<br />
is smooth, subtle, and clean. After all, tees are meant to be<br />
comfortable, so we print them with that in mind. Ask us about our<br />
ultra-soft inks and signature matte additives.<br />
THE PEOPLE<br />
For us, working with local businesses and organizations is<br />
everything. This print was done for Great Lakes Aquarium whose<br />
mission is to inspire people to explore their connection to Lake<br />
Superior and waters of the world.<br />
THE FEEL<br />
The Next Level Raglan has been a top-seller in the industry for<br />
almost 5 years. It has been reborn from the vintage cotton fabric<br />
into a tri-blend making it super soft and comfortable. It is our<br />
favorite all-around garment and we recommend it to anyone in<br />
the retail industry.<br />
THE DESIGNER<br />
Great prints are made with great designs and we start by selecting<br />
from a talented pool of designers. This specific design was<br />
completed by Ken Nyberg; a local <strong>Duluth</strong>ian that takes pride in<br />
seeing his work go to print.<br />
36
Next Level 6051<br />
Great Lakes Aquarium<br />
2 <strong>Co</strong>lor Print
Q&A<br />
WITH<br />
THE<br />
TEAM<br />
Our team is the backbone of <strong>Duluth</strong> <strong>Screen</strong><br />
<strong>Printing</strong>; each one bringing their own style,<br />
skill and flare to the company. Each issue,<br />
we’ll give you an introduction to a few of<br />
the many faces that make your apparel<br />
a reality. Learn a thing or two about<br />
the folks who love making your custom<br />
apparel dreams come true. We pride<br />
ourselves on creating a fun, progressive<br />
work environment full of individuals who<br />
are driving their own departments and<br />
learning everything they can along the way.<br />
We are <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>.<br />
Q: Where are you from?<br />
A: <strong>Co</strong>rcoran, MN.<br />
Q: Favorite summer-time hobby?<br />
A: Camping up the shore with my family and fly-fishing whenever I can.<br />
Q: What is your favorite part of the embroidery/decoration process?<br />
A: Seeing all the machine heads working in sync for sure. <strong>Co</strong>ming from a sewing<br />
background, I always liked a sewing machine’s ability to poke holes in a variety<br />
of materials while locking a stitch. And so, between the diversity of garments<br />
and the machines timely output, I’m just plain excited!<br />
BRAD<br />
Embroidery Manager<br />
Q: Any hidden talents?<br />
A: I barefooted once... and retired to dabbling in some combination of fly<br />
fishing, board-sports, biking, climbing, and the like.<br />
Q: If you had to recommend a style of cap to a customer, what would it be?<br />
A: Currently the Richardson 112FP - embroiders super clean!<br />
40
Q: Where are you from?<br />
A: Proctor, MN<br />
Q: Favorite summer-time hobby?<br />
A: Fishing with my grandpa on lake of the woods.<br />
Q: What do you love most about being a graphic designer?<br />
A: The variety of work I get to do. Everything from branding to a simple shirt<br />
design!<br />
Q: Favorite project you’ve worked on for <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>?<br />
A: This catalog, DUH!<br />
KYLIE<br />
Lead Graphic Designer<br />
Q: If your superpower was morphing into animals, what animal would you<br />
morph into and why?<br />
A: Some type of bird, a bald eagle? I would get to fly anywhere!<br />
Q: Where are you from?<br />
A: Brainerd, MN<br />
Q: Favorite summer-time hobby?<br />
A: Playing the jazz flute on the pier watching the ships go sailing.<br />
Q: Favorite artist to listen while printing?<br />
A: John Denver<br />
Q: What is your favorite tee to print on?<br />
A: Gildan Hammer<br />
CHRISTIAN<br />
Head of Production<br />
Q: How many tees have you printed in your lifetime, if you had to guess?<br />
A: 30,000<br />
Q: Where are you from?<br />
A: <strong>Duluth</strong>, MN (The Outer Limits of Pike Lake).<br />
Q: Favorite summer-time hobby?<br />
A: Mountain biking.<br />
Q: What are you currently going to school for?<br />
A: Professional Pilot Program.<br />
Q: Most memorable moment at DSPc?<br />
A: Using ink clean up cards as throwing stars<br />
WES<br />
Head of Maintenance<br />
Q: Chipotle, Qdoba or Taco Bell?<br />
A: Taco Bell hot sauce on a Qdoba burrito.<br />
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REVIEWS<br />
BRENDA DENTON<br />
<strong>Duluth</strong> Rotary<br />
SUE WRIGHT<br />
Bulldog Pizza<br />
MOLLY O'NEILL<br />
Visit <strong>Co</strong>ok <strong>Co</strong>unty<br />
BRIANNA MARSHALL<br />
Solution Design<br />
ABBY TOFTE<br />
Big Lake Art<br />
This was a great service experience. Staff were very responsive and<br />
patient with my constant questions. The quality of the shirts we<br />
ordered was terrific. The designing of the shirts was perfect. Super<br />
friendly and personable staff. I highly recommend. Prices are very<br />
reasonable and on point with the quality of the service.<br />
The Staff and customers at Bulldog Pizza & Grill love the T-shirt’s<br />
created by <strong>Duluth</strong> <strong>Screen</strong> Print! We always receive excellent<br />
customer service, quality product and prompt turn around time on<br />
orders! We are proud to support another local business! Thank you<br />
<strong>Duluth</strong> <strong>Screen</strong> Print! Keep up the great work!<br />
We needed custom tote bags with unusual specs, on the fly. <strong>Duluth</strong><br />
<strong>Screen</strong> <strong>Printing</strong> delivered big time! They found a supplier for the<br />
uncommon bag, printed our logo beautifully, shipped well within<br />
our timeline, and kept us consistently updated on the progress<br />
every step of the way. A perfect experience for our small business<br />
with a great local resource.<br />
I've been working with <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> for about 3 years<br />
now (maybe even more) and I can say, hands down, they are the<br />
best. I order all of our shirts for work events through them and<br />
they come through every single time. The quality of the shirts<br />
can't be beat and our employees LOVE THEM. Thank you so much<br />
<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> for taking care of SDG for so many years.<br />
You know I'll have another order for you shortly!<br />
WOW! This team is just AWESOME! I had a crazy request, in which I<br />
hoped to be completed in a short period of time, and DSPc made it<br />
happen. Thank you SO MUCH for your terrific service. I can't wait to<br />
work with you again!<br />
JOSHUA LINDQUIST<br />
The Jamar <strong>Co</strong>mpany<br />
When we met the team at <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>, we wanted to<br />
work with a company that was innovative. We didn’t have the<br />
time or creativity to design clothing. <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> is that<br />
company. I cannot say enough about how amazing they are - from<br />
customer service to incredible ideas for product, from honest<br />
timelines and transparent pricing to on-time deliveries. I’ve been<br />
working with printing companies for years and these guys are<br />
HANDS DOWN the best I’ve ever worked with.<br />
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QR<br />
CODE<br />
To view some of our wholesale websites...<br />
1. Open your camera app in your phone.<br />
2. Hover over which site you want to view.<br />
3. Browse what they have to offer.<br />
4. Let us know what you are interested in!<br />
Scan this to find exclusive<br />
offers from us!<br />
ALPHABRODER DELTA APPAREL SANMAR<br />
S&S<br />
ACTIVEWEAR<br />
HOLLAWAY<br />
SPORTSWEAR<br />
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PRICING<br />
STRUCTURE<br />
Here at <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> <strong>Co</strong>. we do not offer a set pricing<br />
structure. We know that every job, client, print, and product is<br />
different, therefore, we can always offer the lowest price<br />
you’ll find anywhere.<br />
MINIMUMS<br />
You can mix and match products as long as they have the same<br />
artwork and you hit our minimums per decoration style.<br />
However, you cannot mix and match products when there are two<br />
types of artwork.<br />
EMBROIDERY MINIMUMS:<br />
Head wear 18 units<br />
Apparel: 12 units<br />
SCREEN PRINTING MINIMUMS:<br />
16 units<br />
EMBELLISHMENT:<br />
Silicone Labels: 100<br />
Embroidered Patches: 100<br />
Woven Patches: 100<br />
Folded Clip Labels: 100<br />
Leather Patches: 200<br />
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TERMS AND CONDITIONS<br />
Terms and prices are subject to change without notice.<br />
Deposit & Payment<br />
We accept cash, checks, PayPal, and credit cards (American Express, Discover, Master<br />
Card, Visa, and most debit cards). Payment is due upon receipt, though it may be made at<br />
any point during the production stages of your order. If you are paying by check, please<br />
send immediately upon approving your quote in order to avoid a delay in receiving your<br />
order.<br />
Shipping<br />
Shipping is not included in estimates unless specified. Shipping time is not included in<br />
turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee<br />
timeliness or exact delivery dates. Domestic UPS Ground shipping times from our facility<br />
are from Zip <strong>Co</strong>de 55805.<br />
Receiving Your Order<br />
We encourage you to check the quantities and quality of the garments you receive<br />
from us immediately. <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> cannot be held accountable for defects or<br />
problems with your order unless contacted within 48 hours of delivery.<br />
Order Cancellation<br />
In the event an order needs to be canceled, refunds or return of deposits will be based<br />
on the status of the order (Have the items been ordered? Have any of the items been<br />
printed? Etc.) And may be subject to penalties and/or restocking charges.<br />
<strong>Co</strong>lor Fidelity on Split/Leaked Prints<br />
Because of the split print process, you may notice some minor color variations between<br />
the split locations. Our heat curing system can affect the discountability of a fabric, which<br />
can affect the appearance of the color of the second print even when we use the exact<br />
same ink throughout the process. While we can’t guarantee an exact match for both<br />
locations every time, we will absolutely try our best and hold ourselves to high quality<br />
standards.<br />
User Subjectivity/Refund Policy<br />
<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> stands behind the quality of our screen printing. We will<br />
reproduce your graphic onto the garment or substrate with maximum accuracy, quality,<br />
and consistency. The satisfaction of the end user with the final printed product is<br />
subjective. We offer detailed mock ups (approval by the client is mandatory for every<br />
order) or per production samples ($50 for each color printed or each screen set up) for<br />
end user review. We operate under very specific and numerous quality controls, standard<br />
operating procedures, and guidelines to ensure a quality finished product, we will not be<br />
held responsible for end user subjectivity.<br />
Split Shipping<br />
We can split your order and ship to multiple locations, billable at current rates. Please<br />
let us know about the split shipment before we print and box your order, otherwise<br />
additional charges may apply.<br />
Packaging<br />
All items will be bulk packaged. Individual folding, tagging, bagging, etc. Shall be charged<br />
at the current rates.<br />
Misprint Allowance (For <strong>Co</strong>ntract <strong>Printing</strong>)<br />
When printing on customer supplied garments, we require a 8% misprint allowance or a<br />
minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to<br />
us. Percentages are based on quantity of imprints, not quantity of garments. We strongly<br />
recommend that you order extra garments in each size, style and/or color in the event<br />
of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders.<br />
<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> will not be held responsible for consequential damages such as<br />
profit loss on spoiled goods.<br />
Artwork<br />
All artwork produced by <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> is owned by <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> unless<br />
purchased outright by the client. The purchasing of the artwork must be discussed prior<br />
to releasing full rights of said artwork.<br />
Proofs & Samples<br />
Pre-press production samples cost $50 per color printed per location and are subject<br />
to standard turnaround time. We can send blank samples of any garment, along with<br />
previously printed samples, for far less than a printed sample. We do not offer in house<br />
press checks. If you order a sample and decide to order from us, the sample fee will be<br />
credited to your final order total.<br />
Deadlines<br />
All orders with a specific deadline must receive written confirmation from DSPc staff.<br />
Requesting a deadline does not make it effective, as scheduling often needs to be<br />
confirmed with our production manager.<br />
Drop-Dead-Dates<br />
We define a drop-dead date as the day that the order needs to be completed and ready<br />
for shipping (as opposed to an “in-hands-date,” the date when the client needs the order<br />
in their hands). We will not commit to a drop-dead-date until we’ve received an approved<br />
quote from the client. It is the client’s responsibility to inform us of their garment<br />
selection, quantities and deposit payment. We also need to know the desired completion<br />
date upon confirmation, at which time we apply the drop-dead-date to the job.<br />
to get the order to you is not guaranteed by <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>. We cannot guarantee<br />
that we will be able to accommodate all rush orders; however, we will do our best to<br />
accept these orders when time allows. Please discuss any rush order inquiries<br />
with your sales representative.<br />
Out of Stocks<br />
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If<br />
this happens, we can offer a variety of possible substitute products from other vendors,<br />
or you can choose to wait until the items are back in stock. If you choose to wait for the<br />
inventory to be replenished then we cannot guarantee the turnaround time or that the<br />
items will be back in stock when the vendor says they will. If you choose a substitute<br />
garment then we should be able to stick to our typical turnaround time unless those<br />
garments are out-of-stock as well.<br />
Best Print Method<br />
We will always choose what we think is the best print method for your job unless you<br />
specify otherwise.<br />
Garment Selection & Subjectivity<br />
For custom orders, we purchase and supply the garments. We expect our customers<br />
to do the research on garments before placing an order with us. If garment selection is<br />
sensitive, we strongly encourage ordering samples of the garments before placing an<br />
order. Digital renditions and mock-ups of the shirt may vary from physical. Therefore,<br />
we highly suggest the customer sees the final color of garment if the sensitivity of the<br />
color is high. When the final order is received, we cannot guarantee that the customer<br />
will like the garments they chose, if they have not seen them in-person prior to. We do<br />
guarantee print quality at all times. We also will open our showroom to show customers<br />
on-hand samples to aid their decision, but we cannot guarantee that every garment is<br />
in the showroom. Subjectivity, or whether or not the customer likes the garment they<br />
approved is the responsibility of the customer and not <strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong>. The<br />
customer is responsible for knowing the terms of the company whose garments they<br />
chose to purchase.<br />
Mistakes & Misprints<br />
In the event that we make a terrible error in printing your shirts, then we will reprint the<br />
order for you at no additional cost. We do not offer refunds. This rarely happens and<br />
only applies to serious mistakes like printing the wrong art, printing the wrong location,<br />
or ordering the wrong color garments. The reality of re-producing artwork on a flexible<br />
and not always smooth substrate often involves minor changes, mistakes, and/or<br />
adjustments. In this (and any printing industry), misprints happen. A screen could come<br />
out of registration, we may find a defect in the garment, the garment may come from a<br />
bad dye lot, etc. There are a million things that could go wrong but we manage to keep<br />
misprints and defects well below 1% of all garments printed over the course of a year.<br />
This isn’t to say that your order will be guaranteed to have less than 1% misprints; this just<br />
happens to be our average. If we misprint a few of your garments then we will NOT charge<br />
you for these, and we’ll likely even throw them in with the order at no charge if they are<br />
passable. Since misprints can happen, we’d encourage you to order extra garments if you<br />
need exact quantities due to pre-orders or team member requests. For example, if you<br />
are ordering a single extra small garment, there is a chance that this garment can become<br />
part of the aforementioned 1% misprint rate. It would be unreasonable for us to re-setup<br />
the screens just to print this single shirt. We try to minimize it, but misprints do happen<br />
and we cannot predict when. Work with us and plan ahead.<br />
Manufacturer Defects<br />
<strong>Duluth</strong> <strong>Screen</strong> <strong>Printing</strong> is not responsible for mistakes or defects on behalf of the<br />
manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots,<br />
manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or<br />
however they are packaged by the manufacturer). We cannot inspect each garment or<br />
count them in individually. Manufacturer and distributor defects or mis-shipments will<br />
delay production until all garments are received. It is highly recommended to order more<br />
garments than needed for each size. All additional garments will be included in the print<br />
run and we will bill for what is printed.<br />
Customer Supplied Garments<br />
We require contract screen printing clients to provide us with a detailed list of garments<br />
including manufacturer, style number, color, size, and quantities of each to be printed<br />
prior to order confirmation. We may be unable or refuse to print on certain garments<br />
based on garment content. Unless stated otherwise on the respective services page, our<br />
minimum order is 24 pieces for contract printing.<br />
Turnaround Time<br />
Typical turnaround time is 10 working days (two to three full-weeks) from the time that<br />
art mock-ups are approved with a signature or via email. Some services like relabel will<br />
add to our typical turnaround. Rush charges may apply for orders needed sooner than<br />
our typical turnaround. Turn time on larger orders (1,500 pieces or more than 5 designs)<br />
may require longer time to produce. Please inquire about our current turn time on larger<br />
orders. Refunds - and quantity - are reserved to the sole discretion of <strong>Duluth</strong> <strong>Screen</strong><br />
<strong>Printing</strong>.<br />
Rush Orders<br />
We understand that there are occasions when orders are needed sooner than 10<br />
business days and we strive to fulfill those orders. If an order is being shipped, then the<br />
rush charges apply to our production time only. The amount of time it takes the carrier<br />
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218.260.6073<br />
SALES@DULUTHSCREENPRINTING.COM<br />
DULUTHSCREENPRINTING.COM