NAIPartners-Annual-2018-1

2018 ANNUAL
true professional partnership and
not a publicly traded company.
Tainter: Customer-centric. We don’t
force-feed our clients a cookiecutter
program, we truly listen to
what the client needs and wants and
we tailor-make our services so that
what they need is what they get.
Boyles: Dedicated. You walk around
this office and talk to people and
how they handle their business and
they are just dedicated to doing the
best job they can for their client. It’s
just not typical in the industry—all of
our people like that, and it’s a tribute
to our culture.
Ferruzzo: Aggressiveness: Whether
you’re on the listing side or buyer/
tenant rep side, I think being
aggressive is among the most
important ways in which we can
differentiate ourselves.
As far as why a recruit should join
us—that’s easy. It’s culture. Not
only from a bonding standpoint—
everyone’s pretty tight here—
but it’s also about informationsharing
and being willing to
work with each other. When you
walk down the hall, people are
willing to give information and not
withhold it. Everyone’s looking
out for everyone’s best interests.
Gaines: Agreed on culture.
Could you have imagined in 1999-
2000 that the company would get
to where it is today?
Boyles: I wouldn’t say I couldn’t
have imagined it, but we have this
strategic planning meetings every
year where Jon throws out these
huge ideas and numbers and my
first thought is usually “no way, we’re
not going to be able to do that” and
in many cases we have. So yeah, I
guess it would be hard to imagine.
Ferruzzo: I’m actually extremely
surprised. Not that we’ve accomplished
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