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THE APOSTROPHE<br />

Automation + Advanced Facilities<br />

1 Letter from Kevin Bean<br />

A New Paradigm<br />

1<br />

An Automation Primer<br />

Automation Keywords<br />

2<br />

Fitting the Pieces Together<br />

Keys to the Automation Puzzle<br />

3 Seeing the World in Cubic Feet<br />

Distribution Automation<br />

5 Taking Charge<br />

Women in Leadership<br />

6 O’Neal in the News<br />

News and Information About O’Neal<br />

V11 / 2019


A NEW PARADIGM<br />

From two different directions, the digital age is<br />

changing how we plan, design and construct<br />

manufacturing and distribution operations.<br />

<strong>The</strong> changes are coming from customers with the<br />

demand for customization and faster delivery and<br />

from the ever-changing opportunities to incorporate<br />

automation in ways that reduce overall labor costs,<br />

increase productivity and improve quality.<br />

At O’Neal, we use the term advanced facilities to describe the integration of<br />

traditional and non-traditional structures with automated systems that drive<br />

the internal work outputs of the facility. We are helping some clients determine<br />

how to integrate automation within an existing building, but more and more,<br />

we are helping others plan, design and construct integrated operations for<br />

facilities that are built to be largely run by equipment and software rather than<br />

masses of people.<br />

<strong>The</strong> key word is integration. Just as traditional distribution centers were built<br />

around human constraints in moving, storing, picking and shipping inventory,<br />

the new generation of facilities are designed around automation systems that<br />

reduce traditional labor requirements in favor of workers who can support and<br />

manage the automation. <strong>The</strong>se changes continue occurring within our traditional<br />

manufacturing base as well: chemical, industrial, food processing and clean<br />

industries.<br />

Our Advanced Facilities team is conducting studies all over the country to define<br />

needs, select automation approaches and implement the strategy through project<br />

delivery. I hope you find our experience and insights helpful.<br />

Kevin Bean<br />

President + CEO<br />

O’Neal, Inc.<br />

AUTOMATION KEYWORDS \\ KEYS TO THE AUTOMATION PUZZLE \\<br />

An Automation Primer<br />

AI – Artificial Intelligence — A computer system that mimics human<br />

intelligence in areas like translation, speech recognition and decision making<br />

without the need for much human interaction.<br />

Machine Learning — A form of AI that takes the massive amount of data<br />

collected in a warehouse, like inventory and order numbers, and quickly<br />

translates it into actionable language. It has the ability to identify inventory and<br />

order patterns to reveal which items are selling and should be restocked first.<br />

Cognitive Robotics — A form of AI that includes using robotics for picking<br />

orders and delivering them to workers.<br />

Rack-supported structures — A structure where the rack system serves as<br />

structual support for the roof and walls, as well as providing high density storage<br />

for automated storage and picking.<br />

RPA – Robotic Process Automation — systems develop the action list by<br />

watching the user perform that task in the application’s graphical user interface<br />

(GUI), and then perform the automation by repeating those tasks directly in the<br />

GUI.<br />

Auto Store — Robotized storage and order processing solution that increases<br />

storage density.<br />

ASRS – Automated Storage and Retrieval System — A variety of computercontrolled<br />

systems for automatically placing and retrieving loads from defined<br />

storage locations.<br />

AGV – Automated Guided Vehicle — An automated guided vehicle or automatic<br />

guided vehicle (AGV) is a portable robot that follows along marked long lines or<br />

wires on the floor, or uses radio waves, vision cameras, magnets, or lasers for<br />

navigation. Also known by other names including LGV (Laser-Guided Vehicle), SGV<br />

(Self-Guided Vehicle), as well as Guided Carts, Mobile Robots, Driverless Vehicles<br />

or Autonomous Vehicles and similar name variations.<br />

Fitting the Pieces Together<br />

A<br />

million-square-foot warehouse was once a beehive of activity with hundreds of<br />

workers receiving, storing, moving and picking each item to be shipped. Along<br />

came e-commerce which fed demands for faster and faster delivery and higher<br />

customer expectations, increasing the pressure on a lower-paid workforce that was<br />

already difficult to recruit and retain.<br />

In the industrial space, producers, challenged by labor and operating costs, found<br />

their far-flung network of distribution centers<br />

increasingly more expensive to operate. With<br />

lower transportation costs, the answer in the<br />

industrial space became consolidation.<br />

In both cases, e-commerce and industrial<br />

distributors are applying automation to<br />

increase productivity and reduce operating<br />

costs. Applications range from modifications<br />

of existing facilities to new facilities designed<br />

and constructed with automation defining<br />

the building structure, infrastructure, and<br />

requirements.<br />

O’Neal consulting experience spans the<br />

continental US, ranging from master planning<br />

services to project management for clients who<br />

need the expertise and necessary resources<br />

to implement an automation strategy. <strong>The</strong><br />

consultancy efforts result in a range of services<br />

from project management of vendor selection<br />

and automation installation to full design and<br />

construction delivery of lights-out facilities.<br />

For companies that are considering automation<br />

options, the outcomes are not automatic. Of studies conducted by O’Neal’s Advanced<br />

Facilities team, solutions often fall into three categories:<br />

• Maintain and improve the manual approach — Optimizing pick paths,<br />

denser storage racking profiles and state-of-the-art material handling<br />

equipment.<br />

• A combined approach of automation and manual operations —<br />

Automated storage systems with goods-to-person delivery and picking<br />

(increasing labor productivity with automation or using labor as a quality<br />

check).<br />

• Lights out automation — Fully automated production line to automated<br />

storage to automated truck loading (low labor<br />

availability or harsh environments such as freezer<br />

applications).<br />

Like adaptation of any new technology, the<br />

challenge is to fully define what is being purchased<br />

and what is required to support it. Like any<br />

technology package, the devil is in the details. One<br />

of the challenging assignments O’Neal’s Advanced<br />

Facilities team takes on from time to time is helping<br />

a client who has purchased an automation package<br />

only to find the client did not fully understand the<br />

implications and requirements of that system.<br />

Buying an automation system is not unlike buying a<br />

car. <strong>The</strong>re are many options. <strong>The</strong> options someone<br />

should choose are based on their unique needs<br />

and what they are trying to accomplish in their new<br />

workflow. Understanding the options available can<br />

be overwhelming.<br />

This is where O’Neal’s experienced consulting team<br />

can assist. Through a deep-dive data analysis, we<br />

can help you understand your business needs and<br />

which technologies, vendors, and solutions best fit<br />

your unique goals. <strong>The</strong> decisions made during this<br />

phase of a project not only help drive the type of mechanical and software needs of<br />

the systems but also the overall success of the project.<br />

As distribution strategies continue to be driven by customer demand and emerging<br />

technology offerings, O’Neal is ready to provide experienced assistance with<br />

understanding the best strategic options, the best procured options, and the<br />

integration of building, utilities and automation to provide the best overall solution for<br />

your business.<br />

1 2


DISTRIBUTION AUTOMATION \\<br />

Seeing the World in Cubic Feet<br />

<strong>The</strong> method of describing the size of distribution centers may be<br />

changing, with footprint area no longer the key descriptor of size. In<br />

a late 2018 earnings call, Chief Financial Officer Brian Olsavsky said<br />

that Amazon could start using cubic feet, instead of square footage, to<br />

measure its fulfillment center footprint.[1] Amazon is not alone in thinking<br />

in terms of total facility volume. A recently completed O’Neal project<br />

represents the crossroads of high-volume, smaller footprint with high<br />

levels of automation and minimal staffing.<br />

HP Hood is one of the country’s major dairy producers. Hood purchased<br />

a facility in Batavia, NY, and expanded production capacity, creating the<br />

need for an innovative warehouse solution to meet future requirements<br />

and to alleviate workforce availability issues. Hood’s desire was to use<br />

automation to store and pick orders. <strong>The</strong> resulting distribution center<br />

represents a next-step in facility automation, moving from a labor-based<br />

approach to a lights-out automated operation.<br />

O’Neal partnered with an automation supplier to deliver a turnkey,<br />

refrigerated automated storage and retrieval system (ASRS) and case and<br />

layer-picking system. O’Neal and the automation supplier concepted the<br />

25,000-pallet, nine-aisle storage system and incorporated a sophisticated<br />

means to automate the case and layer-picking process. Maintained at 35<br />

degrees, automation removes the need for a constant labor force inside<br />

the temperature-controlled area.<br />

In total volume, the high bay area provides over five million cubic feet of<br />

storage capacity.<br />

White noted the savings and benefits derived from the approach used on<br />

the new facility. “<strong>The</strong> ASRS technology enables HP Hood to store 25,000<br />

pallets in a building footprint of less than 55,000 square feet, which is<br />

three to four times less space required than a conventional building and, at<br />

the same time, get the benefits of automated pallet storage and picking.”<br />

Incorporating a rack-supported structure with refrigeration, plumbing and<br />

other utilities required a high level of design and installation coordination.<br />

Additionally, floor flatness and levelness requirements become even more<br />

critical to support ASRS systems that are picking pallets at elevations as<br />

high as 100 feet.<br />

<strong>The</strong> remaining 30,000 square feet provides a shipping area which is fed<br />

both by the ASRS and from the existing warehouse to which the new<br />

structure is tied.<br />

O’Neal is also supporting HP Hood as its representative during prestart-up,<br />

start-up, and performance testing activities of the automated system. <strong>The</strong><br />

O’Neal team is working at the direction of HP Hood and System Logistics,<br />

the automated system supplier, to coordinate the testing activities and<br />

provide regular interval reports to ensure transparency of these testing<br />

activities.<br />

Ryan White, O’Neal’s Manager of Manufacturing and Distribution Planning,<br />

worked with the automation supplier to develop the system. “This state<br />

of the art refrigerated Unit Load ASRS and Case Picking facility allows HP<br />

Hood to store, pick and ship orders with reduced labor and load trucks<br />

faster in a small footprint. <strong>The</strong> automated system does all the thinking<br />

and heavy lifting for HP Hood’s distribution operation so they can focus on<br />

producing a quality product for their customers.”<br />

In addition to the automation system, O’Neal delivered design and<br />

construction of the 80,000 square foot building that includes a 55,000<br />

square foot, 110-foot tall, rack supported structure for the ASRS system.<br />

<strong>The</strong> HP Hood facility is the latest delivery of this type of automated system<br />

by O’Neal. Based on O’Neal’s current level of client engagement, there are<br />

many more to come.<br />

For more information, contact:<br />

Ryan White | O’Neal, Inc.<br />

Manager, Manufacturing +<br />

Distribution Planning<br />

e: rwhite@onealinc.com<br />

d: (864) 298-2149<br />

1<br />

HTTP://WWW.SCDIGEST.COM/ONTARGET/18-11-13-1.PHP?CID=14886<br />

3 4


WOMEN IN LEADERSHIP \\<br />

Taking Responsibility<br />

In an industry heavily dominated by men and slow to embrace change, O’Neal is<br />

empowering women in leadership roles, showing the way for other women in the<br />

engineering and construction industry. Meet three women successfully serving<br />

critical management roles at O’Neal.<br />

She is used to being in a room full of men, but when it is time to discuss contracts,<br />

Judy Castleberry’s gender doesn’t keep anyone from holding back. As O’Neal’s<br />

Chief Financial Officer, one of Castleberry’s roles is to negotiate the complex<br />

EPC contracts that define O’Neal’s project relationships. “When it comes to<br />

negotiating contracts, there’s no gender in the role. It’s about defining roles and<br />

responsibilities and reaching mutually beneficial terms.”<br />

Castleberry came to O’Neal in 2001 as Controller and became CFO in 2004. She is<br />

joined on O’Neal’s management team by two other women who came through the<br />

design and construction ranks. Becky Rollins joined O’Neal’s construction group<br />

in 2004 after twenty years of construction experience across the US. She now<br />

leads O’Neal’s procurement group. Miranda Baladi joined O’Neal early this year as<br />

Design Manager, with overall responsibility for O’Neal’s design resources.<br />

Before coming to O’Neal, Castleberry was a partner with a large, regional<br />

accounting firm. She brought business acumen to her role, but she also<br />

brought a skill set that serves her well in a job where risk and reward are<br />

determined by finding a way to bring two parties together. “To be successful<br />

in what I do, I have to understand the other side’s position, what they want,<br />

what they believe they need. How do we bridge to a mutually beneficial<br />

position?”<br />

While technical skills and knowledge are fundamental to Judy’s negotiating<br />

success, her command of soft skills prove to be the competitive advantage.<br />

Rollins echoes the same approach from advice she said she received from<br />

her father. “He said, ‘You can’t learn if you’re talking, so always listen first.’”<br />

Baladi came to O’Neal after a variety of design and construction roles at one<br />

of the world’s largest firms. Her experience in the field helped her<br />

understand that design is not done in a vacuum. She learned that in the field<br />

there is a sense of urgency that is different than sitting at a desk. “Time really<br />

is money in construction.” <strong>The</strong> lessons helped her as she moved into design<br />

leadership roles. At O’Neal, she is using her skills to continue honing how design<br />

meshes with overall project needs.<br />

But like Castleberry and Rollins, she values the skill of listening to what people<br />

are actually saying. In her first project engineer assignment, Baladi worked for a<br />

project manager who made time for everyone no matter what he had on his plate.<br />

She asked how he could invest that much time with everything he had to do. He<br />

answered, “Nothing is more important than the people I work with.”<br />

From that lesson, she went beyond asking direct questions and took the time<br />

to listen. What she found was that once “I started to talk to them enough to<br />

understand the full story, I learned the true problems and could prioritize my work<br />

better.”<br />

All three agree that being a woman in the engineering and construction industry<br />

has never held them back. <strong>The</strong>y have held key roles in putting in place billions<br />

of dollars of work and laying foundational approaches to managing<br />

company processes and people. All agree that what others want to know<br />

about you is what you can accomplish.<br />

Castleberry regularly negotiates EPC contracts in excess of $100 million.<br />

She understands her role is built around dealing with people and making<br />

good decisions. “You have to balance emotion and rational processes.<br />

People don’t have to agree with your decisions, but if you have a process,<br />

they respect how you arrived at the decision. Leadership is decision<br />

making.” She added, “You can’t underestimate the importance of being<br />

prepared.”<br />

Rollins has built some of O’Neal’s most high-profile projects over the<br />

last six years: a new tire plant, a $150 million chemical plant and twin<br />

synthetic fiber projects at two different locations. What she learned from<br />

those projects deepens her love for her work and for O’Neal.<br />

(On the chemical plant), “We installed 60,000 linear feet of pipe in a very<br />

compact space with no interferences. <strong>The</strong> facility started up and made<br />

saleable product right out of the gate.”<br />

On the twin fiber projects, “O’Neal did the design for one and another<br />

company provided design for the other. <strong>The</strong> difference in design quality<br />

was like night and day.” She thinks that O’Neal can be guilty at times of<br />

taking the quality of its work for granted. “We need to share what we do<br />

here.”<br />

Castleberry echoes Rollins’ sentiment. “O’Neal’s culture hasn’t changed<br />

since I came here: caring, competent people. We’ve maintained the culture<br />

while providing larger, complicated, more challenging projects. We’ve kept<br />

the organization flat, maintained our open door policy without putting in<br />

another layer of management.”<br />

More women will follow these three very accomplished women. As O’Neal<br />

continues to grow, an increasing number of women are filling demanding<br />

roles throughout the business. <strong>The</strong> future has a different feel to it, and<br />

that’s a good thing.<br />

PROJECT UPDATE<br />

On June 5, 2019, a topping out ceremony was held at the 454-acre Teijin Carbon Fibers site<br />

in Greenwood, SC. O’Neal is providing engineering, procurement and construction services for<br />

the new facility which will produce carbon fibers for a wide variety of applications including<br />

automotive and aerospace.<br />

‘‘<br />

O’NEAL IN THE NEWS<br />

O’NEAL NAMED BEST PLACE TO WORK IN SOUTH CAROLINA, 8TH CONSECUTIVE YEAR<br />

O’Neal, Inc. was recently name as one of the Best Places to Work in<br />

South Carolina for the eighth consecutive year. This fourteenth annual<br />

program was created by SC Biz News in partnership with the South Carolina<br />

Chamber of Commerce and Best Companies Group.<br />

‘‘<br />

This survey-and-awards program was designed to identify, recognize and<br />

honor the best employers in the state of South Carolina, benefiting the<br />

state’s economy, workforce and businesses. <strong>The</strong> list is made up of 75 total companies.<br />

<strong>The</strong> fact that O’Neal has been recognized 8 years in row is exciting,” said Kevin<br />

Bean, President and CEO of O’Neal. “<strong>The</strong> feedback from the Best Places to Work<br />

survey is what we value the most. Listening to our team members is a key<br />

part of our culture. This feedback helps us meet our commitment to provide<br />

challenging and rewarding opportunities to our employee-owners.<br />

Pictured left to right:<br />

5 Judy Castleberry, Becky Rollins, Miranda Baladi<br />

6


ALLENTOWN<br />

7540 Windsor Drive<br />

Suite 311<br />

Allentown, PA 18195<br />

610.366.1744<br />

ATLANTA<br />

1600 Riveredge Parkway<br />

Suite 925<br />

Atlanta, GA 30328<br />

404.230.9901<br />

GREENVILLE<br />

10 Falcon Crest Drive<br />

Greenville, SC 29607<br />

864.298.2000<br />

www.onealinc.com

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