LONEALERT September Newsletter

In The Spotlight:
LONEALERT Responses
Response systems tailored to meet your needs
LONEALERT offers an unrivalled level of response options for customers to ensure the most effective assistance is provided to all lone workers in any circumstance. Organisations may choose to send all alerts
to LONEALERT’s dedicated 24/7 Alarm Receiving Centre (ARC) which is filled with highly trained operational staff who will escalate the response procedure depending on each individual situation. Alternatively,
larger organisations with their own monitoring/operating centres can choose to base responses from their own control rooms whilst smaller firms based in one location may designate certain members of the
workforce as responders for lone workers at certain times as they are best placed to do so quickly and effectively. Importantly, due to LONEALERT’s intuitive O.W.L system, all of our response methods can be
mixed to suit the needs of your organisation at various levels, such as individual team, individual lone worker or even the time of day. Is your organisation happy to rely on colleagues looking out for lone worker
alerts during from 9-5 but needs LONEALERT’s ARC throughout the night? No problem!
Your Employees
Your Control Room
Our LONEALERT ARC
There are many occasions when using
an external ARC (Alarm Receiving
Centre) is not always necessary. In fact
often your own employees can be the
best solution in responding to alarm,
as they can respond to the lone worker
quickly.
You may have a member of staff that
is lone working in a quiet area of
the building, or a forklift truck driver
off-loading pallets into the warehouse
at a quiet time of the day. Accidents can and do happen, but if people are
not around or not alerted the lone worker cannot get help, despite a colleague
only being 30 seconds away in the next office. Having an employee
as a responder would be the quickest way to get these lone/remote workers
help if it were needed.
Another reason to use your employees could be that you handle confidential
information, which you cannot disclose the location of, meaning the
situation needs to be handled sensitively whilst at the same time offering
effective protection to lone workers should they need help.
Using your employees in conjunction with The O.W.L means you can:
• Alert colleagues on a pre-designated priority-order list or as a group all
at once.
• Alert colleagues via SMS, email, phone call or visually in The O.W.L.
• Record alerts sent and responses given.
• Provide a location of the lone worker through various methods. This
location can be defined to a room or even a store room locating workers
anywhere in the world.
• Activate a siren or flashing light (if required, depending on the working
environment, requires additional hardware).
Larger organisations that have their own control rooms may have staff
based in the business monitoring calls 24/7 so choose to deal with their own
response procedures. However, having a large staff volume with workers in
different job roles, working different shifts patterns may mean that the operator
does not know the lone worker and his/her background, which could
present challenges when it comes to responding effectively. To implement
The O.W.L, you simply need to provide one dedicated phone number and a
web browser.
It operates seamlessly alongside existing software you may be running and
is intuitive to use. This keeps initial and ongoing training requirements to a
minimum. It also helps minimise the length of time operators spend administering
alerts. You can be up and running extremely quickly, and the impact
on other operations is minimal.
Using The O.W.L in conjunction with your control room means that:
• Staff who fully understand your operations, infrastructure and employee
roles are responding to alarms.
• The operator is presented with the procedures for the lone worker at that
point in time. No need to access other systems in the event of an alert.
• It can be used for combining sources of information, such as worker
information and CCTV, GIS, Telemetry or vehicle tracking information to
give a fuller picture.
• Operators can receive direct audio calls from lone worker devices in
alarm, listening in and understanding the situation without requiring the
lone worker to speak or initiate call.
• You could even offer lone worker monitoring to your client as an
• additional revenue stream.
The LONEALERT Alarm Receiving Centre (ARC) is a fully managed response
solution giving you peace of mind that your lone workers have the support
of highly trained staff who work 24/7 to respond to alerts effectively and
efficiently.
Using the LONEALERT Responder service has the least impact on your
business, as our staff will handle any calls directed to them as fully as they
are able, only engaging other staff when the situation demands – e.g to
request key holders, to notify you of an alarm situation or to request further
information to aid in verifying an alarm.
Using The O.W.L in conjunction with our LONEALERT ARC means:
• Operators who are trained to verify alarms promptly and escalate responses
to emergency services if needed.
• Operators are trained to empathise, reassure and support individuals in
emergency or distressed states until help arrives.
• You have access to operators who undergo regular and dedicated lone
worker response training.
• Operators who liaise with your security and key holding companies to
direct resources to your lone workers.
• Effective and immediate response for geographically diverse workforces
where colleagues are not close by.
• Effective and immediate response for out-of-hours workers where contact
with other colleagues with the ability to respond is limited or
non-existent.
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