ESCORTED HOLIDAYS COLLECTION 2020

TRAVEL INSURANCE – BOOKINGS TAKEN FROM 1 APRIL 2019
Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. The
schedule of the cover below sets out a summary of the cover provided by insurance we have arranged with Travel & General Insurance Services Limited who is
authorised and regulated by the FCA (firm reference number 304788) full details of which can be found on the FCA register (https://register.fca.org.uk) or by calling
0800 111 6768.
As cover under the Cancellation section commences immediately the holiday booking has been confirmed, no refund in premium will be allowed by Travel &
General. In the unlikely event that we have to cancel your holiday, any insurance premiums paid to Travel & General will be refunded by Travel & General provided
you haven’t made a claim. Please note we cannot refund premiums paid to other insurers. If you have arranged your own insurance please check that the premium
will be refunded in the event of cancellation by us.
Walking Holidays. Please check with your insurer if in doubt. Our travel insurance covers you for group walks up to an altitude of 3000m. Some insurers have lower
limits – usually 2000m. If you decide to walk separately from our group, or if you have not taken Travel & General insurance, please ensure your cover is valid.
This information is subject to change without notice.
For full details and a quote call Travel & General (calls answered TAG-connect) on 0330 880 3625 and quote Preferred Travel Services.
Cover is available for travellers up to the age 75. If you are over the age of 75, Goodtogo insurance (tel: 01279 621 654) offers policies with no age limit.
Failure to comply with the terms & conditions of the policy may result in cover being restricted.
Travel & General also offers annual policies.
BOOKING CONDITIONS – 2020 SEASON
KEY POINTS You enter into a booking with us when we issue our confirmation invoice. If you then cancel, there will be a cancellation charge. Initially this may
only be a deposit, but can go up to 100%. You can make changes to your booking in certain circumstances. We make a charge for this. We can change and
cancel your booking. We’ll pay you compensation in certain circumstances. We are responsible to you for providing your holiday but there are legal limits. Your
contract will be with High Concepts Ltd trading as Preferred Travel Services, 41 High Street, Kibworth Beauchamp, Leicester, LE8 0HS. Tel: 0116 279 39 29
mail@preferredts.com NB read the full terms below for more information and for other important rights and obligations.
These Booking Conditions and the information in the brochure
and our website form the basis of your contract with Preferred
Travel Services (‘we’ and ‘us’). ‘You’ means the person making
the booking (including anyone who is added or substituted at a
later date). References to ‘brochure’ in these conditions shall also
include references to our website.
1.Your contract – when you make a booking you guarantee
that you have the authority to accept and do accept on behalf
of your party the terms of these booking conditions. A contract
will exist as soon as we send our confirmation invoice. This
contract is made on the terms of these booking conditions, which
are governed by English Law, and the jurisdiction of the English
Courts. You may however, choose the law and jurisdiction of
Scotland or Northern Ireland if you wish to do so.
2. Payment – in order to confirm your holiday, the appropriate
deposit must be paid at the time of booking. The balance of the
holiday cost must be received by the Balance Due Date which
will be shown on our confirmation invoice. The Balance Due Date
is 8 weeks before departure for Group A Holidays (holidays by
air), 6 weeks before departure for Group B Holidays (holidays
with no flight of more than 4 days duration) and 4 weeks before
departure for Group C Holidays (holidays with no flight of 4 days
or less). If you are booking after that date full payment must
accompany your booking form. Reminders are not sent. If we do
not receive payments due in full, on time, we shall cancel your
travel arrangements and retain your deposit.
3. Your holiday price – we reserve the right to change the prices of
any of our holidays at any time. You will be advised of the current
price of the holiday that you wish to book before your contract is
confirmed. The price we charge for your travel arrangements is
fully guaranteed and will not be subject to any surcharges after
your contract is confirmed. Please note that items such as local
city taxes at your holiday destination are not included in our prices
and will be payable by you in situ.
4. Changes by you – if, after our confirmation invoice has been
issued, you wish to change your travel arrangements in any way,
for example your chosen departure date or accommodation, we
will do our utmost to make these changes but it may not always be
possible. Any request for changes to be made must be in writing
from the person who made the booking. You will be asked to pay
an administration charge of £15 per person, and any further cost
we incur in making this alteration. You should be aware that these
costs could increase the closer to the departure date that changes
are made and you should contact us as soon as possible. You
can transfer your booking to another person, who satisfies all the
conditions that apply to this booking, by giving us notice in writing
as soon as possible and no later than 7 days before departure.
Both you and the new traveller are responsible for paying all costs
we incur in making the transfer.
Note: Certain travel arrangements (eg. Air Tickets) may not be
changeable after a reservation has been made and any alteration
request could incur a cancellation charge of up to 100% of that
part of the arrangements.
5. Cancellation by you – should you or a member of your party
need to cancel the holiday once it has been confirmed, you must
immediately advise us in writing. Notice of cancellation is only
effective when it is received in writing at our offices (see Date
Received in the table below). Since we incur costs in cancelling
your travel arrangements, you will have to pay cancellation
charges in the table (shown as loss of deposit up to the Balance
Due Date and percentages of the total holiday cost thereafter).
Insurance premiums are non refundable.
Date Received Group A Group B Group C
More than 56 days loss of deposit loss of deposit loss of deposit
More than 42 days 50% loss of deposi loss of deposit
56-29 days 50% 50% loss of deposit
42-29 days 50% 50% loss of deposit
More than 28 days 50% 50% loss of deposit
28-8 days 75% 75% 75%
7 days or less 100% 100% 100%
Please see clause 2 for definitions of Group A, B and C. The Date
Received is the number of days before the departure date of the
holiday we receive your cancellation in writing. Should one of
the members of your party cancel who is sharing a double/twin
room, the relevant single room supplement will become payable
and added to your holiday cost.
6(a) If we cancel your holiday – we reserve the right to cancel
your booking. We will not cancel after the Balance Due Date has
passed (see clause 2) except for unavoidable and extraordinary
circumstances, or failure by you to pay the final balance, or
because the minimum number (usually twenty) required for
the package to go ahead hasn’t been reached. Unavoidable
and extraordinary circumstances means a situation beyond our
control, the consequences of which could not have been avoided
even if all reasonable measures had been taken. If your holiday
is cancelled you can either have a refund of all monies paid or
accept an alternative holiday of comparable standard from us if
we offer one (we will refund any price difference if the alternative
is of a lower value). In the event a refund is paid to you, we will
provide a full refund of your travel insurance premiums if you
paid them to us and can show that you are unable to transfer or
reuse your policy and pay compensation as shown in the table
below except where the cancellation is due to unavoidable and
extraordinary circumstances (see definition above).
6(b) If we make changes to your holiday – it is a term of your
booking that we are able to make changes to any aspect of your
booking. If the change is insignificant, we will ensure that you
are notified about it. Examples of insignificant changes include
alteration of your outward/return flights which reduces your
holiday duration by less than 12 hours, changes to aircraft type,
change of accommodation to another of the same or higher
standard, changes of airline, a change of overseas airport.
If we alter significantly any of the main characteristics of the
travel services that make up your package we will give you the
choice of accepting the change, receiving a refund, or, if one
is offered, switching to an alternative holiday. If you choose to
accept a refund we shall pay compensation as shown in the table
below except where the cancellation is due to unavoidable and
extraordinary circumstances (see definition above).
Number of days before departure
we advise you of cancellation
Compensation for each
full fare paying Customer
or significant change Group A Group B Group C
More than 56 days Nil Nil Nil
56-43 days £10 Nil Nil
42-29 days £20 £10 Nil
28-15 days £30 £15 £10
14-0 days £40 £20 £15
Please see Clause 2 definitions of Group A, B and C.
The compensation that we offer does not exclude you from
claiming more if you are entitled to do so.
Costs incurred by you. If we make a significant change to or cancel
your travel arrangements for any reason, we will not reimburse
any expenses, costs or losses you incur relating to payments to
third parties, including, but not limited to, insurance premiums,
car parking, hotel accommodation, currency, connecting flights,
or other travel arrangements such as kennelling fees etc.
7. Our Liability to you – you must inform us without undue delay
of any failure to perform or improper performance of the travel
services included in this package. If any of the travel services
included in your package are not performed in accordance with
the contract, or are improperly performed, by us or the travel
service suppliers, and this has affected the enjoyment of your
travel arrangements, you may be entitled to an appropriate price
reduction or compensation or both. We will not be liable where
any failure to perform or improper performance of the travel
services is due to: you or another member of your party; or a third
party unconnected with the provision of the travel services in the
package; or unavoidable and extraordinary circumstances, which
means a situation beyond our control, the consequences of which
could not have been avoided even if all reasonable measures had
been taken.
Our liability in cases involving, luggage, personal property, and
money is limited to the excess for such items on your travel
insurance policy.
Our liability, except in cases involving, luggage, personal property,
money, death, injury or illness, shall be limited to a maximum
of twice the basic cost of your travel arrangements excluding,
supplements, extras, extensions and insurance. Our liability will
also be limited in accordance with and/or in an identical manner
to a) the contractual terms of the companies that provide the
travel services that make up your package. These terms are
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