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More on Hypercare…<br />
Dedicated DEBBs<br />
Portfolio support<br />
for 6 weeks from<br />
1 st December to<br />
12 th January, and<br />
also January<br />
month end (for<br />
finance teams)<br />
On the ground support<br />
Floor Walkers, Vendor<br />
Support, Super Users<br />
Additional support or<br />
training<br />
Planned (where it makes<br />
sense) and responsive (as<br />
issues / trends arise)<br />
Direct call to DEBBs Support<br />
hotline<br />
7am – 6pm<br />
Monday to Friday<br />
Trend management<br />
Active review of issues to<br />
identify trends and issues that<br />
may impact business<br />
continuity<br />
Issues and updates<br />
communications<br />
Proactive communication of<br />
known defects, issue updates<br />
to agreed stakeholder groups<br />
Defect management<br />
Captured in QC and managed<br />
directly by DEBBs for<br />
resolution<br />
13
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