60% Improvement in Medical Counseling Process with Mobile and Web Apps
Delivered (iOS and Android) native mobile and web application to simplify and optimize the process of connecting patient, counsellor and supervisor for better healthcare experience.
Delivered (iOS and Android) native mobile and web application to simplify and optimize the process of connecting patient, counsellor and supervisor for better healthcare experience.
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Client Profile<br />
The client is a leader <strong>in</strong> strategy, design <strong>and</strong><br />
development of smart <strong>and</strong> transformative<br />
mobile <strong>and</strong> web application experiences for<br />
large, mid-size <strong>and</strong> start-up bus<strong>in</strong>esses<br />
across Canada.<br />
Their ongo<strong>in</strong>g relentless mission is to<br />
cont<strong>in</strong>ue to improve human experiences<br />
while driv<strong>in</strong>g bus<strong>in</strong>ess outcomes for their<br />
end clients through technology <strong>in</strong>novation<br />
for various <strong>in</strong>dustries.<br />
Bus<strong>in</strong>ess Requirement<br />
The client was look<strong>in</strong>g for a technology<br />
partner to develop a mobile <strong>and</strong> web<br />
application for one of their end clients, a<br />
renowned healthcare provider for mental<br />
health. They wanted a comprehensive<br />
solution us<strong>in</strong>g which mental health patients<br />
could seek on-dem<strong>and</strong> counsel<strong>in</strong>g from the<br />
counselors do<strong>in</strong>g practical counsel<strong>in</strong>g as a<br />
part of their thesis while pursu<strong>in</strong>g Ph.D. from<br />
different universities.<br />
They wanted a technology<br />
partner who could:<br />
Develop iOS <strong>and</strong> Android apps <strong>with</strong><br />
engag<strong>in</strong>g user <strong>in</strong>terface for patients <strong>and</strong><br />
counselors<br />
Build responsive websites <strong>with</strong> an<br />
adm<strong>in</strong>istrative backend to manage content<br />
Include <strong>in</strong>-built audio <strong>and</strong> video<br />
conference feature for coord<strong>in</strong>ation<br />
between patient, counselor, <strong>and</strong><br />
supervisor<br />
Develop a match<strong>in</strong>g algorithm to<br />
automatically assign counselor to the<br />
patient<br />
Develop a functionality to restrict patients<br />
from know<strong>in</strong>g that the supervisors are<br />
anonymously attend<strong>in</strong>g the call<br />
Proposed Solution<br />
The client has already delivered 500+ apps<br />
<strong>in</strong> 12 years <strong>and</strong> is work<strong>in</strong>g as a consultant<br />
<strong>and</strong> advisor for various <strong>in</strong>dustries. They<br />
partnered <strong>with</strong> Cygnet to design <strong>and</strong> develop<br />
mobile <strong>and</strong> web applications to facilitate<br />
patients <strong>and</strong> counselors <strong>and</strong> improve their<br />
counsel<strong>in</strong>g experiences.<br />
Dur<strong>in</strong>g the <strong>in</strong>itial stage, the team understood<br />
the bus<strong>in</strong>ess model <strong>and</strong> gathered<br />
requirements. Cygnet employed a team of<br />
experts to conceptualize, develop, test <strong>and</strong><br />
implement mobile <strong>and</strong> web apps.<br />
Our experts identified Laravel as the best<br />
framework for web applications consider<strong>in</strong>g<br />
its performance, features <strong>and</strong> scalability.<br />
For native iPhone <strong>and</strong> Android apps, the<br />
team used MVC framework that can be<br />
tailored based on the bus<strong>in</strong>ess model.<br />
Our experts started design<strong>in</strong>g <strong>and</strong><br />
develop<strong>in</strong>g the mobile <strong>and</strong> web applications<br />
from scratch <strong>with</strong> a clear focus on UI <strong>and</strong> UX.<br />
The team also developed a match<strong>in</strong>g<br />
algorithm that automatically assigns<br />
counselor to the patients. They have also<br />
<strong>in</strong>tegrated Audio/Video conference us<strong>in</strong>g<br />
Twilio to connect patient, counselor, <strong>and</strong><br />
supervisor.<br />
USING 100% AGILE<br />
METHODOLOGY, OUR TEAM<br />
DEVELOPED A SCALABLE<br />
ARCHITECTURE AND<br />
SIMPLIFIED WORKFLOWS<br />
TO DELIVER MOBILE AND<br />
WEB APPS.
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