60% Improvement in Medical Counseling Process with Mobile and Web Apps
Delivered (iOS and Android) native mobile and web application to simplify and optimize the process of connecting patient, counsellor and supervisor for better healthcare experience.
Delivered (iOS and Android) native mobile and web application to simplify and optimize the process of connecting patient, counsellor and supervisor for better healthcare experience.
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>60%</strong> <strong>Improvement</strong><br />
<strong>in</strong> <strong>Medical</strong><br />
Counsel<strong>in</strong>g<br />
<strong>Process</strong><br />
<strong>with</strong> <strong>Mobile</strong> <strong>and</strong> <strong>Web</strong> <strong>Apps</strong><br />
Cygnet Infotech<br />
+1-609-245-0971<br />
<strong>in</strong>quiry@cygnet<strong>in</strong>fotech.com<br />
www.cygnet<strong>in</strong>fotech.com
Client Profile<br />
The client is a leader <strong>in</strong> strategy, design <strong>and</strong><br />
development of smart <strong>and</strong> transformative<br />
mobile <strong>and</strong> web application experiences for<br />
large, mid-size <strong>and</strong> start-up bus<strong>in</strong>esses<br />
across Canada.<br />
Their ongo<strong>in</strong>g relentless mission is to<br />
cont<strong>in</strong>ue to improve human experiences<br />
while driv<strong>in</strong>g bus<strong>in</strong>ess outcomes for their<br />
end clients through technology <strong>in</strong>novation<br />
for various <strong>in</strong>dustries.<br />
Bus<strong>in</strong>ess Requirement<br />
The client was look<strong>in</strong>g for a technology<br />
partner to develop a mobile <strong>and</strong> web<br />
application for one of their end clients, a<br />
renowned healthcare provider for mental<br />
health. They wanted a comprehensive<br />
solution us<strong>in</strong>g which mental health patients<br />
could seek on-dem<strong>and</strong> counsel<strong>in</strong>g from the<br />
counselors do<strong>in</strong>g practical counsel<strong>in</strong>g as a<br />
part of their thesis while pursu<strong>in</strong>g Ph.D. from<br />
different universities.<br />
They wanted a technology<br />
partner who could:<br />
Develop iOS <strong>and</strong> Android apps <strong>with</strong><br />
engag<strong>in</strong>g user <strong>in</strong>terface for patients <strong>and</strong><br />
counselors<br />
Build responsive websites <strong>with</strong> an<br />
adm<strong>in</strong>istrative backend to manage content<br />
Include <strong>in</strong>-built audio <strong>and</strong> video<br />
conference feature for coord<strong>in</strong>ation<br />
between patient, counselor, <strong>and</strong><br />
supervisor<br />
Develop a match<strong>in</strong>g algorithm to<br />
automatically assign counselor to the<br />
patient<br />
Develop a functionality to restrict patients<br />
from know<strong>in</strong>g that the supervisors are<br />
anonymously attend<strong>in</strong>g the call<br />
Proposed Solution<br />
The client has already delivered 500+ apps<br />
<strong>in</strong> 12 years <strong>and</strong> is work<strong>in</strong>g as a consultant<br />
<strong>and</strong> advisor for various <strong>in</strong>dustries. They<br />
partnered <strong>with</strong> Cygnet to design <strong>and</strong> develop<br />
mobile <strong>and</strong> web applications to facilitate<br />
patients <strong>and</strong> counselors <strong>and</strong> improve their<br />
counsel<strong>in</strong>g experiences.<br />
Dur<strong>in</strong>g the <strong>in</strong>itial stage, the team understood<br />
the bus<strong>in</strong>ess model <strong>and</strong> gathered<br />
requirements. Cygnet employed a team of<br />
experts to conceptualize, develop, test <strong>and</strong><br />
implement mobile <strong>and</strong> web apps.<br />
Our experts identified Laravel as the best<br />
framework for web applications consider<strong>in</strong>g<br />
its performance, features <strong>and</strong> scalability.<br />
For native iPhone <strong>and</strong> Android apps, the<br />
team used MVC framework that can be<br />
tailored based on the bus<strong>in</strong>ess model.<br />
Our experts started design<strong>in</strong>g <strong>and</strong><br />
develop<strong>in</strong>g the mobile <strong>and</strong> web applications<br />
from scratch <strong>with</strong> a clear focus on UI <strong>and</strong> UX.<br />
The team also developed a match<strong>in</strong>g<br />
algorithm that automatically assigns<br />
counselor to the patients. They have also<br />
<strong>in</strong>tegrated Audio/Video conference us<strong>in</strong>g<br />
Twilio to connect patient, counselor, <strong>and</strong><br />
supervisor.<br />
USING 100% AGILE<br />
METHODOLOGY, OUR TEAM<br />
DEVELOPED A SCALABLE<br />
ARCHITECTURE AND<br />
SIMPLIFIED WORKFLOWS<br />
TO DELIVER MOBILE AND<br />
WEB APPS.
Scalable Architecture<br />
iOS<br />
ANDROID<br />
VIEW<br />
PRESENTER<br />
MODEL<br />
<strong>Web</strong>APIController<br />
Activity<br />
Presenter<br />
Interactor<br />
REST API<br />
Common<br />
Utilities/Common<br />
Functions File<br />
Multil<strong>in</strong>gual<br />
Files<br />
Fragment<br />
Presenter<br />
Models<br />
VIEW<br />
CONTROLLER<br />
View<br />
Constant Files ><br />
Colors, Fonts<br />
Third Party<br />
Libraries<br />
UILayer<br />
TWILIO<br />
WEB CHAT<br />
AUDIO/VIDEO CALL<br />
1<br />
Requests live chat on website<br />
2<br />
Create task <strong>and</strong> chat channel via REST API<br />
1<br />
Requests video call on website<br />
2<br />
Create task <strong>and</strong> video room via REST API<br />
CUSTOMER<br />
APPLICATION<br />
3 Establish <strong>Web</strong>Socket connection<br />
APPLICATION<br />
CUSTOMER<br />
3 Request camera access <strong>and</strong> jo<strong>in</strong> video room<br />
Establish <strong>Web</strong>Socket connect <strong>and</strong> jo<strong>in</strong> channel 5<br />
IP Chat<br />
Taskrouter<br />
Request camera access <strong>and</strong> jo<strong>in</strong> video room 5<br />
Video<br />
Taskrouter<br />
AGENT<br />
IP Chat sdk<br />
4<br />
Push task to match<strong>in</strong>g agent<br />
AGENT<br />
Video sdk<br />
4<br />
Push task to match<strong>in</strong>g agent<br />
<strong>Mobile</strong> Device<br />
Notification Server<br />
[APNS / FCM Server]<br />
Server<br />
Key Features of the <strong>Mobile</strong> <strong>and</strong> <strong>Web</strong> Application<br />
Match<strong>in</strong>g algorithm to<br />
automatically assign counselor<br />
to the patient<br />
Anonymity feature for<br />
supervisors to be anonymously<br />
present on calls<br />
Automatic<br />
calculation <strong>and</strong><br />
addition of hours<br />
to counselors’<br />
<strong>in</strong>ternship to<br />
complete thesis<br />
for Ph.D.<br />
Note-mak<strong>in</strong>g for<br />
the supervisors<br />
Compatible <strong>with</strong> lead<strong>in</strong>g <strong>and</strong> latest<br />
browsers <strong>and</strong> operat<strong>in</strong>g systems<br />
Audio/Video Integrated Audio/ conference Video<br />
conference us<strong>in</strong>g us<strong>in</strong>g Twilio Twilio<br />
Integrated Audio/ Video<br />
conference<br />
<strong>Web</strong>site hosted<br />
us<strong>in</strong>g Twilio<br />
on<br />
MedStack for Hippa Compliance
Bus<strong>in</strong>ess Benefits<br />
Applications reduced<br />
the appo<strong>in</strong>tment<br />
tak<strong>in</strong>g time<br />
Highly efficient workflow<br />
<strong>in</strong>creased the counsel<strong>in</strong>g<br />
performance<br />
End-to-end digital<br />
counsel<strong>in</strong>g efficiency<br />
improved the healthcare<br />
experience<br />
Most of the patients<br />
shifted from manual to<br />
digital through mobile <strong>and</strong><br />
web app for counsel<strong>in</strong>g<br />
Cygnet’s Bus<strong>in</strong>ess Engagement <strong>with</strong> the Client so Far<br />
2+ years of successful bus<strong>in</strong>ess engagement<br />
2 Technology teams work<strong>in</strong>g <strong>with</strong> the client’s teams<br />
Developed 2 <strong>Web</strong>sites <strong>and</strong> 12 <strong>Mobile</strong> Applications<br />
Technology Stack<br />
TOOLS, TECHNOLOGY<br />
& LANGUAGE<br />
DEVELOPMENT<br />
FRAMEWORK<br />
DEVELOPMENT<br />
ENVIRONMENT<br />
DATABASE & PROJECT<br />
MANAGEMENT METHODOLOGY<br />
PHP<br />
Laravel<br />
jQuery<br />
iOS<br />
Android<br />
Git<br />
SVN<br />
Laravel 5.6<br />
Android 4.4<br />
iOS 12.0<br />
Ubuntu 16.04<br />
Android Studio<br />
XCode<br />
MySQL<br />
Agile Scrum
About Cygnet<br />
Cygnet Infotech is one of the most trusted names <strong>in</strong> the IT space<br />
deliver<strong>in</strong>g technology solutions to global clients across 35 countries.<br />
Born out of a vision to create software development company where<br />
quality, <strong>in</strong>novation <strong>and</strong> personalized services trump low cost, makeshift<br />
solution, Cygnet partners <strong>with</strong> its clients to help them transform <strong>in</strong> to<br />
high performance bus<strong>in</strong>esses.<br />
Founded <strong>in</strong> 2000,<br />
currently <strong>with</strong> offices<br />
across 6 cont<strong>in</strong>ents<br />
Cygnet has deep <strong>in</strong>dustry <strong>and</strong> bus<strong>in</strong>ess process expertise, global<br />
resources <strong>and</strong> a proven track record <strong>in</strong> deliver<strong>in</strong>g <strong>in</strong>novative<br />
technology solutions. Cygnet can mobilize the right people, skills <strong>and</strong><br />
technologies that improves bus<strong>in</strong>ess performance.<br />
Contact Us<br />
1000+ Employees<br />
Delivered 2000+<br />
Projects<br />
USA<br />
Cygnet Infotech LLC.<br />
125 Village Boulevard,<br />
Suite 315, Pr<strong>in</strong>ceton,<br />
NJ 08540<br />
+1-609-245-0971<br />
+1-609-533-8393<br />
INDIA<br />
Cygnet Infotech Pvt. Ltd.<br />
16-Swastik Society,<br />
Nr. AMCO Bank, Stadium Circle,<br />
Navrangpura, Ahmedabad 380009<br />
+91-79-67124000<br />
<strong>in</strong>quiry@cygnet<strong>in</strong>fotech.com<br />
19 Years of Experience<br />
Serv<strong>in</strong>g 750+ clients<br />
<strong>in</strong> 35 countries<br />
UK<br />
Cygnet Infotech Ltd.<br />
Devonshire House<br />
60 Goswell Road, London,<br />
United K<strong>in</strong>gdom, EC1M 7AD<br />
+44-20-8099-1653<br />
DUBAI<br />
Cygnet F<strong>in</strong>tech Software<br />
Unit 807, Ubora Tower 2,<br />
Bus<strong>in</strong>ess Bay, Dubai,<br />
UAE, PO Box No.: 418360<br />
+971 52 830 5127<br />
95% Client Retention<br />
Copyright © 2019 Cygnet Infotech | www.cygnet-<strong>in</strong>fotech.com
Change language