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<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

Modern<br />

Workplace<br />

Because employees deserve the<br />

best digital workspace they can get.<br />

swisscom-sharespace.com<br />

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Every<strong>on</strong>e wants<br />

the perfect digital<br />

workspace.<br />

We’ve got it.<br />

2<br />

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The modern, digital<br />

workspace for your<br />

company<br />

In a globalised world, people need digital<br />

workspaces that let them collaborate<br />

and communicate from anywhere and from<br />

any device, at all levels of a company.<br />

We believe a modern workspace should be an<br />

integrated, flexible soluti<strong>on</strong> that can meet<br />

the requirements of companies of any size and<br />

comply with the general legal requirements<br />

in different countries. This is why we developed<br />

the modern workspace we call <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g>.<br />

This smart software soluti<strong>on</strong> lets employees<br />

access their data securely and work with the<br />

best tools from anywhere and from any device.<br />

And we make sure that companies can<br />

structure their data in a way that is simple,<br />

permanent and legally compliant.<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> is more than an intranet<br />

or collaborati<strong>on</strong> soluti<strong>on</strong>. Lifecycle management,<br />

metadata, data governance, GDPR, app<br />

management, intelligent aggregati<strong>on</strong>,<br />

social intranet and social collaborati<strong>on</strong> all<br />

make <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> what it is:<br />

a modern, digital workspace.<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> is an intuitive software<br />

soluti<strong>on</strong> that offers employees an excellent<br />

user experience. Behind the scenes, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> boasts a flexible enterprise<br />

c<strong>on</strong>tent management system that automatically<br />

places all data in the right business<br />

c<strong>on</strong>text.<br />

3<br />

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An integrated software soluti<strong>on</strong><br />

that covers all requirements<br />

Unlike many partial soluti<strong>on</strong>s <strong>on</strong> the market, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

delivers all the processes needed for modern collaborati<strong>on</strong> and<br />

communicati<strong>on</strong>.<br />

For CEOs<br />

Create a state-of-the-art digital workspace for<br />

your company with <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> –<br />

the smart and agile soluti<strong>on</strong>. Lay the foundati<strong>on</strong><br />

for more efficiency, productivity and<br />

competitiveness. Reduce costs and make your<br />

company more appealing to talented<br />

young people. GDPR-specific features ensure<br />

you are always <strong>on</strong> the safe side when it<br />

comes to data protecti<strong>on</strong>. If necessary, you can<br />

also interact directly with your staff at<br />

any time using the integrated social intranet<br />

features.<br />

Related c<strong>on</strong>tent<br />

Usability and adopti<strong>on</strong>, p. 18<br />

Interview with L. Hirsch, CEO, Hirschtec, p. 22<br />

For CIOs<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> is a secure and flexible<br />

soluti<strong>on</strong> that lets your company provide a<br />

state-of-the-art digital workspace. The simple<br />

self-service approach makes life easier for<br />

your IT team, so they can focus <strong>on</strong> the really<br />

important tasks. Metadata is added<br />

automatically, allowing you to build clear data<br />

structures from the outset. The built-in<br />

GDPR features ensure you are always secure as<br />

you navigate a global landscape where<br />

c<strong>on</strong>diti<strong>on</strong>s are c<strong>on</strong>stantly changing.<br />

Related c<strong>on</strong>tent<br />

Interview with D. Tarqua, CIO, Deloitte, p. 12<br />

IT topics: Cloud and metadata, p. 19<br />

4<br />

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<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> offers custom features for all organisati<strong>on</strong>al<br />

levels and departments, which companies can then customise<br />

to meet their own requirements.<br />

For the COM<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> has an integrated social<br />

intranet feature to help you drastically<br />

reduce the flood of email inundating your<br />

company. The news features offer a<br />

whole variety of ways to effectively send and<br />

manage news. Social features, such as<br />

likes, shares and comments, make it easy to<br />

share company knowledge. <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> offers closed user groups for sensitive<br />

communicati<strong>on</strong>s that should <strong>on</strong>ly<br />

be visible to a selected group of people in<br />

the company.<br />

Related c<strong>on</strong>tent<br />

Managing and publishing news, p. 14<br />

Interview with T. Mitschjeta, SV Group, p. 16<br />

For Users<br />

This software soluti<strong>on</strong> allows you to access<br />

your data securely and work with the best tools<br />

from any place and any device. The mobileoptimised<br />

design makes work <strong>on</strong> the go<br />

enjoyable, too. The tools and data you need<br />

most often are available by simply clicking<br />

in your toolbox. The smart search feature also<br />

helps you find all documents that have<br />

been created for a certain topic, which helps<br />

avoid unnecessary and time-c<strong>on</strong>suming<br />

redundant tasks.<br />

Related c<strong>on</strong>tent<br />

Examples of a homepage and workspace, p. 8<br />

Easy and intuitive to use, p. 18<br />

5<br />

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<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> Modern Workplace<br />

Company<br />

GDPR<br />

Lifecycle<br />

data governance<br />

third-party integrati<strong>on</strong><br />

digital workspace<br />

digital employer experience<br />

Pers<strong>on</strong>alised<br />

communicati<strong>on</strong><br />

••<br />

Static c<strong>on</strong>tent<br />

••<br />

Pers<strong>on</strong>alised c<strong>on</strong>tent<br />

••<br />

Role-based navigati<strong>on</strong><br />

••<br />

Popular c<strong>on</strong>tent<br />

••<br />

Search functi<strong>on</strong><br />

••<br />

Mobile access<br />

<str<strong>on</strong>g>Collaborati<strong>on</strong></str<strong>on</strong>g><br />

••<br />

Virtual workspaces<br />

••<br />

Teams integrati<strong>on</strong><br />

••<br />

Self-service<br />

••<br />

Dashboard<br />

••<br />

Centralised c<strong>on</strong>figurati<strong>on</strong><br />

••<br />

Metadata inheritance<br />

Business process<br />

support with Skybow®<br />

••<br />

Self-service<br />

••<br />

Electr<strong>on</strong>ic forms with<br />

Rich Forms<br />

••<br />

Workflows with acti<strong>on</strong> links<br />

••<br />

Templates<br />

••<br />

Custom business apps<br />

Microsoft O<strong>365</strong><br />

6<br />

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All features <strong>on</strong> a single platform<br />

Customisati<strong>on</strong><br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> lets users customise the design.<br />

Data governance<br />

Roles, rights and metadata provide<br />

a good structure to company data.<br />

GDPR<br />

Integrated GDPR functi<strong>on</strong>s ensure<br />

compliance with data protecti<strong>on</strong> laws.<br />

Lifecycle<br />

Metatagging facilitates efficient<br />

data lifecycle management.<br />

Third-party Integrati<strong>on</strong><br />

The web API supports the integrati<strong>on</strong> of<br />

peripheral systems.<br />

News<br />

News features offer an effective way<br />

to publish informati<strong>on</strong> for specific target<br />

groups.<br />

<str<strong>on</strong>g>Collaborati<strong>on</strong></str<strong>on</strong>g><br />

Features and digital workspaces<br />

that promote collaborati<strong>on</strong> between<br />

departments.<br />

Search<br />

A practical, cross-departmental<br />

search system that uses metadata to<br />

ensure optimum search results.<br />

Social<br />

Social features, such as comments,<br />

shares and likes, make it easy to find and<br />

interact with company knowledge.<br />

Toolbox<br />

Where employees find their tools and<br />

most frequently used data at the click<br />

of the mouse.<br />

More than an intranet<br />

The modern workspace provided by<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> has three<br />

pillars to deliver an all-in-<strong>on</strong>e business<br />

platform: communicati<strong>on</strong>, collaborati<strong>on</strong><br />

and business apps. Employees<br />

can quickly access all relevant<br />

informati<strong>on</strong>, tasks and documents,<br />

because they are found in a modern<br />

workspace that can be accessed<br />

by every<strong>on</strong>e. C<strong>on</strong>text switches are<br />

avoided, which has a positive impact<br />

<strong>on</strong> the workflow and knowledge<br />

workers’ productivity levels.<br />

Built with Microsoft <strong>Office</strong> <strong>365</strong><br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> uses <strong>Office</strong> <strong>365</strong>.<br />

7<br />

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Home<br />

5<br />

1<br />

2<br />

3<br />

1<br />

2<br />

3<br />

Headline news<br />

Prominently display your company’s latest or most important news.<br />

Corporate news<br />

Other employee and company news.<br />

News<br />

Informati<strong>on</strong> specific to interests and profiles.<br />

8<br />

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6<br />

All relevant news<br />

and links <strong>on</strong> the<br />

homepage in<br />

a timeless design.<br />

4<br />

4<br />

5<br />

6<br />

Work informati<strong>on</strong><br />

Pers<strong>on</strong>alised informati<strong>on</strong> e.g. quick links, workspaces and statistics.<br />

Navigati<strong>on</strong> and search<br />

Live search and mega dropdown showing a quick run-down of the intranet.<br />

Toolbox<br />

Pers<strong>on</strong>al toolbox with the most important tools for your daily work.<br />

9<br />

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Workspace<br />

5<br />

1<br />

3<br />

2<br />

1<br />

2<br />

3<br />

Permissi<strong>on</strong> roles<br />

Roles for easily c<strong>on</strong>trolling the different permissi<strong>on</strong>s.<br />

Tags<br />

Add tags automatically to ensure documents can be found again.<br />

Workspace metadata<br />

Easily locate informati<strong>on</strong> and documents across different departments.<br />

10<br />

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All the working<br />

tools for daily work<br />

available <strong>on</strong> <strong>on</strong>e<br />

single platform.<br />

4<br />

6<br />

4<br />

5<br />

6<br />

OOB and <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> web parts<br />

Support for custom web parts and all SharePoint web parts.<br />

Navigati<strong>on</strong> and link back<br />

Fixed title bar or header for simple page navigati<strong>on</strong>.<br />

Teams integrati<strong>on</strong><br />

Integrati<strong>on</strong> of Microsoft Teams eliminates the need for c<strong>on</strong>text switches.<br />

11<br />

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«We use the most cutting-edge tools.»<br />

Interview with Dominik Tarqua, CIO, Deloitte<br />

Dominik Tarqua has been CIO of Deloitte Switzerland for two and a half years. Previously, he worked<br />

internati<strong>on</strong>ally for Electr<strong>on</strong>ic Data Systems, Siemens and Atos as a deal maker and soluti<strong>on</strong>s architect in<br />

the mega-deal outsourcing market.<br />

What role does collaborati<strong>on</strong> play<br />

in Deloitte’s digitalisati<strong>on</strong> strategy?<br />

Deloitte works with a number of large<br />

enterprises. Efficient and secure<br />

collaborati<strong>on</strong> with customers plays a<br />

key role here.<br />

As our sector becomes increasingly<br />

complex, sharing expertise and working<br />

with specialists is essential to ensure<br />

uncompromising quality. Deloitte is<br />

a pi<strong>on</strong>eer when it comes to collaborati<strong>on</strong>,<br />

which is why it uses the most state-ofthe-art<br />

digital tools internally as well.<br />

What criteria do you use at Deloitte when<br />

picking your collaborati<strong>on</strong> tools?<br />

Security, global scalability, intuitive use,<br />

compliance with general legal frameworks as<br />

well as data protecti<strong>on</strong> and GDPR – for<br />

the customers, too.<br />

You implemented <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

at Deloitte. What has your experience been<br />

working with <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g>?<br />

Deloitte works in a highly complex IT landscape.<br />

Integrating a high-availability,<br />

secure and powerful collaborati<strong>on</strong> platform<br />

12<br />

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takes expertise from IT specialists. <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

provided us with these experts, helping<br />

us to manage complex challenges together<br />

with our own IT specialists.<br />

How much of a cultural shift is required when<br />

introducing a new collaborati<strong>on</strong> tool?<br />

Having a str<strong>on</strong>g and open corporate culture<br />

is more than just a competitive advantage.<br />

Boards of directors in Switzerland see it as a<br />

major driver for business success.<br />

This is what we found when we asked<br />

around 500 boards of directors in<br />

Switzerland in our most recent survey, the<br />

swissVR M<strong>on</strong>itor. After compliance and<br />

risk management, it is culture that<br />

determines how we work. In order to<br />

evaluate the corporate culture – without<br />

being involved in the day-to-day<br />

activities – we are helped mainly by<br />

employee surveys and pers<strong>on</strong>al interviews.<br />

«The future is digital,<br />

and the pace is always<br />

accelerating.»<br />

What is <strong>on</strong>e of the biggest obstacles<br />

to a modern, digital workspace?<br />

A lack of acceptance <strong>on</strong> the part of<br />

employees. Employees will not use a software<br />

soluti<strong>on</strong> in their hectic day-to-day routine<br />

if it is counter-intuitive. A good user<br />

experience, a detailed roll-out strategy and<br />

training are all key factors for successful<br />

implementati<strong>on</strong>.<br />

Who influences a company’s culture most?<br />

According to the survey, the biggest factors<br />

influencing the culture is how managers<br />

c<strong>on</strong>duct themselves and communicate – for<br />

better or for worse – and use of the<br />

right workspace soluti<strong>on</strong>s such as <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g>. An intuitive tool makes the<br />

transiti<strong>on</strong> much easier.<br />

How will the collaborati<strong>on</strong> platform c<strong>on</strong>tinue<br />

to develop?<br />

The <strong>on</strong>boarding of Deloitte employees<br />

outside Switzerland as well is certainly a<br />

big topic. Another way is to expand<br />

the applicati<strong>on</strong>s to create a true ECM so<br />

that all employees can process and manage<br />

all business-relevant c<strong>on</strong>tent using the<br />

same work methods and tools.<br />

Lastly, what advice can you give your<br />

colleagues al<strong>on</strong>g the way?<br />

(laughs) Well, giving advice is what we<br />

do. One must always keep in mind<br />

that every company has its own history,<br />

meaning that each needs customisable<br />

and flexible soluti<strong>on</strong>s. When it comes to<br />

modern workspaces, I think it’s particularly<br />

important to have a l<strong>on</strong>g-term data<br />

management system that works in<br />

the background and which supports further<br />

development. The future is digital,<br />

and the pace is always accelerating. It’s<br />

good if you have agile systems and<br />

partners that are always able to resp<strong>on</strong>d<br />

to new requirements.<br />

Deloitte offers organisati<strong>on</strong>s all over the world<br />

integrated services in the areas of audit<br />

and assurance, c<strong>on</strong>sulting, financial advisory,<br />

risk advisory, and tax and legal.<br />

deloitte.com<br />

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Rethinking corporate communicati<strong>on</strong>s<br />

with <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

Emails and intranet – the next dinosaurs<br />

due to excess and irrelevance?<br />

The internal distributi<strong>on</strong> of informati<strong>on</strong> has<br />

always been <strong>on</strong>e of the main functi<strong>on</strong>s of<br />

corporate communicati<strong>on</strong>s. But digitalisati<strong>on</strong><br />

has brought about a dramatic increase in<br />

corporate email, causing a flood of data<br />

in many places. News is sent too frequently<br />

and too broadly, or doesn’t even reach<br />

readers because it’s published <strong>on</strong> an intranet<br />

that is barely used. For internal<br />

communicati<strong>on</strong>, both phenomena are a<br />

big problem.<br />

Employees often forget to visit the<br />

intranet in their daily work routines<br />

To access news published <strong>on</strong> an intranet,<br />

users have to log into an internal company<br />

platform. In the everyday hustle and<br />

bustle at work, people need a good reas<strong>on</strong><br />

to switch over to this platform. Otherwise,<br />

they will simply forget to log into the intranet<br />

completely. It would appear that the<br />

lifeblood of many companies can often be<br />

found coursing through every place<br />

but the intranet.<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> makes it possible to<br />

publish news for specific target groups and<br />

interests<br />

The news features in <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

make life easier for people working in corporate<br />

communicati<strong>on</strong>s. Why? The software offers<br />

a range of opti<strong>on</strong>s to manage news c<strong>on</strong>tent<br />

efficiently. The c<strong>on</strong>cept is simple yet effective.<br />

The publicati<strong>on</strong> of news is organised using<br />

‘c<strong>on</strong>tainers’; for example, <strong>on</strong>e c<strong>on</strong>tainer can<br />

be used to publish news <strong>on</strong> the company<br />

level, while another restricts the publicati<strong>on</strong><br />

of certain news to the department level.<br />

This makes it possible to significantly reduce<br />

the total number of news items.<br />

New: News presence <strong>on</strong> the homepage<br />

of all-digital workspaces in the company<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> makes it possible<br />

to publish corporate communicati<strong>on</strong>s<br />

via the homepage of all digital workspaces<br />

in a company. This makes it a natural<br />

element in the work platforms used by<br />

employees every day. Employees can<br />

also subscribe to news <strong>on</strong> intranet topics<br />

of interest. The increased presence<br />

combined with a user-centric selecti<strong>on</strong><br />

of c<strong>on</strong>tent automatically increases<br />

interacti<strong>on</strong> with corporate communicati<strong>on</strong>s<br />

c<strong>on</strong>tent. Interacti<strong>on</strong> is enhanced<br />

through integrated features people are<br />

familiar with through social media, such<br />

as shares, comments and likes.<br />

When employees interact with c<strong>on</strong>tent,<br />

it also means that they are informed.<br />

And interacting with corporate news<br />

improves identificati<strong>on</strong> with the company,<br />

which must be the goal of any internal<br />

communicati<strong>on</strong>s department.<br />

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<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

offers a range of<br />

opti<strong>on</strong>s for managing<br />

and publishing<br />

news effectively.<br />

15<br />

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Thanks to a state-of-the-art intranet<br />

that massively reduces the flood of emails<br />

Since the roll-out of <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g>,<br />

what’s different about your corporate<br />

communicati<strong>on</strong>s?<br />

First, the standardised communicati<strong>on</strong>s we<br />

want across all countries and divisi<strong>on</strong>s is<br />

guaranteed now. Sec<strong>on</strong>d, we have been able<br />

to greatly reduce the number of emails,<br />

including attachments.<br />

Working at the SV Group for 11 years:<br />

Tatjana Mitschjeta, internal communicati<strong>on</strong>s,<br />

intranet project management, DACH<br />

BSc, FHO in Business Administrati<strong>on</strong> from<br />

FHS St. Gallen, University of Applied Sciences<br />

«The new intranet is a highly<br />

efficient communicati<strong>on</strong><br />

and management tool<br />

for the entire SV Group.»<br />

Ms Mitschjeta, you recently went live with<br />

a modern intranet soluti<strong>on</strong> at SV Group<br />

in three countries and in the hotel business.<br />

What impressed you most about the<br />

soluti<strong>on</strong>?<br />

The new intranet is a highly efficient<br />

communicati<strong>on</strong> and management tool<br />

that helps us work faster and more<br />

precisely. It also helps us to communicate.<br />

That’s a big advantage for a company<br />

with almost 600 locati<strong>on</strong>s in Switzerland,<br />

Germany and Austria, which is why the<br />

project was of such strategic importance.<br />

How did <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> go about introducing<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g>? How would you say<br />

the cooperati<strong>on</strong> went during this project?<br />

For roll-out and training, we made five<br />

videos tutorials together with <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

and put them <strong>on</strong>line. <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> also carried<br />

out three key user trainings and wrote<br />

comprehensive user documentati<strong>on</strong>. We<br />

found the cooperati<strong>on</strong> to be very productive<br />

and enjoyable.<br />

When evaluating intranet and collaborati<strong>on</strong><br />

soluti<strong>on</strong>s, what is most important to<br />

communicati<strong>on</strong>s experts?<br />

We believe it is important for the platform to<br />

be simple and intuitive. That’s an important<br />

success factor, particularly for employees who<br />

do not spend much time at a computer<br />

but are instead working in the restaurants.<br />

Other key factors include universal<br />

communicati<strong>on</strong>s <strong>on</strong> a shared platform and<br />

the ability to edit the same document<br />

simultaneously.<br />

The SV Group, with headquarters in Dübendorf<br />

(CH) is an innovative gastr<strong>on</strong>omy and hotel<br />

management group. It includes the three<br />

business segments comm<strong>on</strong> catering, public<br />

catering and hotel. The company employs<br />

around 8200 people and is based in<br />

Switzerland, in Germany and Austria.<br />

sv-group.com<br />

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<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

Digitalisati<strong>on</strong> boils<br />

down to <strong>on</strong>e thing:<br />

doing it!<br />

Order a demo today.<br />

demo@swisscom-sharespace.com<br />

We will be happy to meet with you for a no-obligati<strong>on</strong><br />

c<strong>on</strong>sultati<strong>on</strong> and dem<strong>on</strong>strati<strong>on</strong> at your company or<br />

by video call.<br />

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<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> not <strong>on</strong>ly includes<br />

the tools – it also provides the toolbox<br />

A smart platform for your day-to-day work<br />

C<strong>on</strong>stantly having to switch between different<br />

software throughout the workday wastes<br />

a lot of time. It also disrupts the workflow,<br />

which reduces efficiency. What knowledge<br />

workers need to work productively is a<br />

unified user interface where they can find<br />

all the data and tools they need to go<br />

about their daily work. We believe this is<br />

<strong>on</strong>e of the main roles of a modern workspace<br />

soluti<strong>on</strong>.<br />

Too many tools in the toolbox?<br />

The new <strong>Office</strong> <strong>365</strong> tools from Microsoft for<br />

modern workspaces have enormous potential.<br />

Using these tools helps bring about a transformati<strong>on</strong><br />

in the work culture and in many<br />

cases an upswing in productivity for the company.<br />

Yet the sheer number of tools available<br />

for <strong>Office</strong> <strong>365</strong> can be overwhelming for many<br />

employees. For data management and efficiency<br />

reas<strong>on</strong>s, we think that selecting the right<br />

tools and corresp<strong>on</strong>ding data repositories<br />

shouldn’t be the resp<strong>on</strong>sibility of employees.<br />

All employees have a pers<strong>on</strong>alised toolbox<br />

Modern workspaces make things easier for<br />

employees, allowing them to focus <strong>on</strong> their<br />

actual duties. <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> lets<br />

employees work in prepared spaces for projects<br />

or customers, meaning that they no l<strong>on</strong>ger<br />

have to think about which tools should be used.<br />

Employees can find relevant informati<strong>on</strong> <strong>on</strong><br />

the homepage of their digital workspace. With<br />

just a single click, they always have access to<br />

their pers<strong>on</strong>alised toolbox c<strong>on</strong>taining the most<br />

frequently used tools. The pers<strong>on</strong>al toolbox<br />

organises work tools intelligently to optimise<br />

the workflow.<br />

Making companies more attractive with<br />

modern workspaces<br />

Because using the software is intuitive,<br />

training costs decrease and employees’ dayto-day<br />

tasks are made simpler. A good<br />

modern workspace soluti<strong>on</strong> also serves as<br />

a business card and a good advertisement<br />

for the company. It helps improve a company’s<br />

image as an attractive employer.<br />

«Files, communities and projects –<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> offers<br />

a smarter way to collaborate in<br />

our business network.»<br />

Alexandra Kühn, Work Smart Initiative Switzerland,<br />

work-smart-initiative.ch<br />

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A digital workspace in the cloud:<br />

How to avoid data chaos<br />

Microsoft <strong>Office</strong> <strong>365</strong> includes a secure cloud c<strong>on</strong>tainer that offers<br />

an efficient way to access company data. In order to manage and<br />

locate this data efficiently and securely, it takes something extra.<br />

Unstructured data jeopardises<br />

GDPR compliance<br />

Companies that work with the cloud without<br />

an <strong>Office</strong> <strong>365</strong> strategy risk data chaos. Why?<br />

<strong>Office</strong> <strong>365</strong> offers a range of data storage<br />

opti<strong>on</strong>s. Employees can save their data in<br />

Teams, <strong>on</strong> SharePoint or in their OneDrive.<br />

If the document permissi<strong>on</strong>s are not clearly<br />

defined and there is no systematic metatagging,<br />

even the best search functi<strong>on</strong> can<br />

return unsatisfactory results. This also has<br />

implicati<strong>on</strong>s for GDPR compliance, because<br />

the right to deleti<strong>on</strong> implies that all pers<strong>on</strong>al<br />

data has to be deleted <strong>on</strong> request. But if a<br />

company cannot find all the data because its<br />

data structures are inadequate, then GDPR<br />

compliance cannot be guaranteed.<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> ensures you<br />

are <strong>on</strong> the safe side from the outset<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> helps companies to<br />

develop clear data structures from the very<br />

start. Employees navigate intuitively from<br />

the <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> interface to the right storage<br />

locati<strong>on</strong>, without first having to learn about<br />

the logic of the informati<strong>on</strong> architecture.<br />

To comply with the requirements in various<br />

divisi<strong>on</strong>s and c<strong>on</strong>texts, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

offers a central management system for<br />

any type of business c<strong>on</strong>text in the form of<br />

various workspace types. These might<br />

include workspaces for products, projects,<br />

customers, c<strong>on</strong>tracts, suppliers or even<br />

knowledge management.<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> includes a complete<br />

enterprise c<strong>on</strong>tent management<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> is not <strong>on</strong>ly a powerful<br />

collaborati<strong>on</strong> soluti<strong>on</strong>, it also delivers a<br />

complete enterprise c<strong>on</strong>tent management<br />

system for businesses. The various workspace<br />

types are structured so that they can be<br />

modified to handle new requirements and<br />

processes at any time. During the provisi<strong>on</strong>ing<br />

process, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> offers highly<br />

standardised structures for each business<br />

c<strong>on</strong>text. Any necessary changes can be updated<br />

for thousands of existing workspaces<br />

automatically. The metadata entered per space<br />

plays a key role here.<br />

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Business c<strong>on</strong>text and metadata:<br />

the key to successful data management<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> places documents<br />

in the right business c<strong>on</strong>text<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> business c<strong>on</strong>texts are<br />

the key to simplifying work for users. At<br />

the same time, the IT department is always<br />

completely in c<strong>on</strong>trol of the data, which<br />

in today’s world is the most important asset<br />

of any company. The Microsoft <strong>Office</strong> <strong>365</strong><br />

platform is the most modern document and<br />

data repository soluti<strong>on</strong> for this purpose.<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> complements this by<br />

offering the latest fully automatic ‘shelving<br />

system’ for an integrated data and document<br />

logistics soluti<strong>on</strong>.<br />

Metadata: <str<strong>on</strong>g>building</str<strong>on</strong>g> blocks for effective<br />

data management<br />

Metadata is integral to effective data management.<br />

For example, metadata can be<br />

used to make changes and automate the provisi<strong>on</strong>ing<br />

and lifecycle processes for specific<br />

customers. Or informati<strong>on</strong> can be aggregated<br />

with just a few mouse clicks from various<br />

dashboards.<br />

Highly improved document search<br />

Thanks to clear role assignments, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> lets you delegate metadata<br />

maintenance to specific groups of people:<br />

Project managers handle the metadata maintenance<br />

for their projects, and product<br />

managers update the data for their products.<br />

Depending <strong>on</strong> the metadata assigned to<br />

the workspaces, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> can<br />

improve the document search process<br />

significantly. Documents will then also be<br />

located based <strong>on</strong> their business c<strong>on</strong>text,<br />

without increasing the amount of effort<br />

required to create and edit the documents.<br />

All it takes is for users to store the documents<br />

in the right workspace.<br />

Optimal lifecycle management<br />

The availability of data in the business c<strong>on</strong>text<br />

opens up a range of new possibilities for<br />

data management. For example, the retenti<strong>on</strong><br />

times for a c<strong>on</strong>tract workspace can be<br />

defined based <strong>on</strong> when the c<strong>on</strong>tract expires<br />

and a minimum retenti<strong>on</strong> period. For<br />

projects, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> lets you perform<br />

automatic archival <strong>on</strong>e year after<br />

their status has been set to ‘closed’. For each<br />

business c<strong>on</strong>text, it is just as easy to define<br />

which security guidelines are to be applied to<br />

the collaborati<strong>on</strong> with customers and<br />

partners (external sharing policy) and which<br />

GDPR informati<strong>on</strong> should be shown to external<br />

users in a given business c<strong>on</strong>text.<br />

Modern workspace with <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

All features and data available<br />

<strong>on</strong> <strong>on</strong>e central platform<br />

Metadata inheritance<br />

Dashboards<br />

Lifecycle<br />

Data governance<br />

GDPR<br />

Employees can focus <strong>on</strong> their tasks. Data is structured automatically in the background.<br />

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Better together: why <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

and Microsoft Teams make a good couple<br />

Teams is becoming more and more popular<br />

Microsoft Teams is increasing in popularity.<br />

More and more users want to use chat and post<br />

features in their daily work, just as they use<br />

them <strong>on</strong> social media such as Facebook and<br />

WhatsApp in their free time. Yet the roll-out of<br />

Teams in enterprise landscapes presents<br />

several challenges.<br />

On its own, Teams can lead to chaos<br />

If Teams is to be used in the c<strong>on</strong>text of projects,<br />

c<strong>on</strong>tracts and products, from the IT management<br />

perspective the same data security, data<br />

governance, safeguarding of informati<strong>on</strong>,<br />

lifecycle planning, archival and GDPR must be<br />

met when working with documents. The<br />

features in Teams meet these requirements,<br />

albeit <strong>on</strong>ly at a basic level; for example, if<br />

the out-of-the-box features are used to create<br />

a team, it will be difficult to clearly identify<br />

the actual business c<strong>on</strong>text from the few<br />

details provided (name, descripti<strong>on</strong>, privacy).<br />

Teams lacks the divisi<strong>on</strong>-specific metadata that<br />

makes it possible to unambiguously classify<br />

the team and documents shared within it. If<br />

hundreds or even thousands of teams have<br />

been created in a company, it is nearly impossible<br />

to keep track of all informati<strong>on</strong> stored in the<br />

different groups. As a result, employees may be<br />

unable to locate documents again even with<br />

the search functi<strong>on</strong>, and valuable knowledge is<br />

‘lost’.<br />

Add missing metadata from the start<br />

For the reas<strong>on</strong>s menti<strong>on</strong>ed above, we recommend<br />

setting up Teams from the start with<br />

the provisi<strong>on</strong>ing functi<strong>on</strong>s in <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g>. Depending <strong>on</strong> the business c<strong>on</strong>text,<br />

our software soluti<strong>on</strong> offers the team<br />

various templates that prompt them to enter<br />

the relevant business data. This combinati<strong>on</strong><br />

ensures you never lose track of the data, even<br />

with many different teams.<br />

Author: Stefan Gohr<br />

Stefan has been in the IT business since 1991.<br />

In 2007, he started working for <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g><br />

(Switzerland) Ltd in the Microsoft development<br />

divisi<strong>on</strong>. Currently, he is in charge of a project<br />

squad that is implementing SharePoint- based<br />

technology soluti<strong>on</strong>s in intranet, collaborati<strong>on</strong><br />

and digital workspace envir<strong>on</strong>ments for<br />

enterprise customers.<br />

stefan.gohr@swisscom.com<br />

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«The modern working world demands<br />

transparency, cooperati<strong>on</strong> and flexibility.»<br />

HIRSCHTEC specialises in the digitalisati<strong>on</strong> of internal communicati<strong>on</strong>s<br />

and collaborati<strong>on</strong>, and is ranked by BVDW as <strong>on</strong>e of the 50<br />

largest digital agencies in Germany.<br />

Mr Hirsch, what do you think makes a<br />

«modern» workplace?<br />

In my view, modern workspaces support the<br />

three main aspects of the modern working<br />

world: transparency, cooperati<strong>on</strong>, flexibility.<br />

These three aspects are balanced by creating<br />

the right mix of flexible, digital tools for<br />

communicati<strong>on</strong> and collaborati<strong>on</strong>. At the<br />

same time, a modern workplace is accessible<br />

from anywhere and can be operated from<br />

any device.<br />

What is currently keeping CIOs or CEOs up<br />

at night?<br />

Most of all, they are c<strong>on</strong>cerned about finding<br />

new business models and how to make<br />

m<strong>on</strong>ey from data. What data can we collect<br />

and are allowed to collect?<br />

What trends do you see for modern<br />

workspaces in the coming two to three<br />

years?<br />

We are seeing a trend towards single signin<br />

<strong>on</strong> the applicati<strong>on</strong> side, as well as the steady<br />

expansi<strong>on</strong> of digital workspaces in relati<strong>on</strong><br />

to the ‘real’ working envir<strong>on</strong>ment.<br />

«We are seeing a steady<br />

trend toward more digital<br />

workspaces.»<br />

Lutz Hirsch, physicist and specialist in intranet<br />

and collaborati<strong>on</strong> soluti<strong>on</strong>s<br />

The catchphrases here are: flexible spatial<br />

c<strong>on</strong>cepts that adapt to digital work profiles and<br />

the use of interactive e-screens in meeting<br />

rooms.<br />

Companies that work without a cloud c<strong>on</strong>cept<br />

usually find themselves grappling with data<br />

chaos. How can this be prevented?<br />

In general, it can be said that structural criteria<br />

similar to those for <strong>on</strong>-premises soluti<strong>on</strong>s<br />

apply to the cloud as well. So, there needs to be<br />

an intelligent structure, governance and<br />

decisi<strong>on</strong> about which tools should – or should<br />

not – be used for a given use case.<br />

Company headquarters:<br />

HIRSCHTEC Schweiz AG, Zurich.<br />

HIRSCHTEC is a <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> partner<br />

hirschtec.eu<br />

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A typical <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> project<br />

is carried out in four clear phases<br />

Our experienced intranet and collaborati<strong>on</strong> c<strong>on</strong>sultants assist<br />

customers from the kick-off through to the roll-out. In doing so, the<br />

c<strong>on</strong>sultants take an agile approach with a traditi<strong>on</strong>al phase model.<br />

Phases, deliverables and timeline<br />

C<strong>on</strong>cept phase<br />

(approx. 2 m<strong>on</strong>ths)<br />

Implementati<strong>on</strong><br />

(approx. 1 m<strong>on</strong>th)<br />

Migrati<strong>on</strong><br />

(approx. 1 m<strong>on</strong>th)<br />

Introducti<strong>on</strong><br />

(approx. 1 m<strong>on</strong>th)<br />

••<br />

C<strong>on</strong>tent workshops<br />

••<br />

Info architecture<br />

••<br />

Navigati<strong>on</strong><br />

••<br />

C<strong>on</strong>tent areas<br />

••<br />

Workspace templates<br />

Deliverables:<br />

••<br />

C<strong>on</strong>cept (SIAN)<br />

••<br />

Design workshop<br />

••<br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> installati<strong>on</strong><br />

••<br />

C<strong>on</strong>figurati<strong>on</strong> based<br />

<strong>on</strong> c<strong>on</strong>cept<br />

••<br />

<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> template<br />

c<strong>on</strong>figurati<strong>on</strong> (project,<br />

team)<br />

••<br />

Profile Store<br />

customizati<strong>on</strong><br />

••<br />

Workshop analysis source<br />

data<br />

••<br />

Migrati<strong>on</strong> c<strong>on</strong>cept<br />

••<br />

Migrati<strong>on</strong> of relevant<br />

documents<br />

••<br />

Script development<br />

••<br />

Test migrati<strong>on</strong>s<br />

••<br />

Producti<strong>on</strong> system<br />

migrati<strong>on</strong><br />

••<br />

IT administrator training<br />

••<br />

Roll-out assistance<br />

••<br />

Power user training<br />

••<br />

Editor training<br />

Deliverables:<br />

••<br />

Slide sets<br />

••<br />

Roll-out support for<br />

extended group of users<br />

••<br />

C<strong>on</strong>cept acceptance<br />

This approach enables fast turnaround and the ability to resp<strong>on</strong>d to customer requests.<br />

Platform-neutral soluti<strong>on</strong><br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> can be installed and operated <strong>on</strong> any platform: cloud, <strong>on</strong>-premises, hosting<br />

Selecti<strong>on</strong> of customers that use <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

Auditing firm and<br />

c<strong>on</strong>sultancy<br />

Restaurant and hotel<br />

management group<br />

Energy equipment<br />

and soluti<strong>on</strong>s<br />

Technology company for<br />

plastic comp<strong>on</strong>ents<br />

23<br />

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The whole pie<br />

is better than just<br />

a piece of it.<br />

24<br />

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Why our modern workspace soluti<strong>on</strong><br />

is making social intranets obsolete<br />

Partial soluti<strong>on</strong>s can be quickly installed and work well with their limited<br />

functi<strong>on</strong>al soluti<strong>on</strong>s. But if you want to structure your data sustainably,<br />

manage numerous project teams or if you are an internati<strong>on</strong>al company,<br />

you need a flexible and viable soluti<strong>on</strong> such as <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g>.<br />

Functi<strong>on</strong>s<br />

Comm<strong>on</strong> social<br />

intranet soluti<strong>on</strong>s<br />

Modern workplace with<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

News<br />

Navigati<strong>on</strong><br />

C<strong>on</strong>tent areas<br />

Document publicati<strong>on</strong><br />

Full-text search<br />

Teleph<strong>on</strong>e directory<br />

Likes, comments<br />

Blogs<br />

Subscribe to channels<br />

Pers<strong>on</strong>alisati<strong>on</strong><br />

Resp<strong>on</strong>sive design<br />

Skills search<br />

Document collaborati<strong>on</strong><br />

Working with external parties<br />

Document management<br />

Dedicated workspaces<br />

Metadata inheritance<br />

Integrati<strong>on</strong> of peripheral systems<br />

Dashboard<br />

Self-service<br />

Snapshot engine<br />

Metadata-based search<br />

Real-time collaborati<strong>on</strong><br />

Lifecycle<br />

Teams integrati<strong>on</strong><br />

O<strong>365</strong> Groups Management<br />

GDPR<br />

Decentralised business apps<br />

Data governance<br />

Apps provisi<strong>on</strong>ing management<br />

25<br />

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<str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

Calculate<br />

licensing costs<br />

now.<br />

Use our <strong>on</strong>line calculator<br />

swisscom-sharespace.com/pricing<br />

Ss-Magazin 2019 <str<strong>on</strong>g>Collaborati<strong>on</strong></str<strong>on</strong>g> Ausgabe EN.indd 26 26.06.19 11:30


<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> Ltd: Incubator<br />

for digital workspaces<br />

Your partner, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> AG<br />

Based in Ittigen, near the capital city of Bern, <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> is Switzerland’s<br />

leading telecommunicati<strong>on</strong>s and IT company. Our subsidiary Fastweb has<br />

carved out a str<strong>on</strong>g market positi<strong>on</strong> in Italy. <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> Ltd is fully committed<br />

to meeting customer needs while delivering service and quality. It is also<br />

investing heavily in the networks of the future.<br />

Revenue -0.9% compared with the previous year.<br />

Revenue 1/1–31/3/2019<br />

EBITDA +5.8% compared with the previous year.<br />

EBITDA 1/1–31/3/2019<br />

2,9 1,1<br />

billi<strong>on</strong> CHF<br />

billi<strong>on</strong> CHF<br />

Your c<strong>on</strong>tact<br />

Profile: Pedro Brägger<br />

Pedro Brägger has been senior product manager<br />

for <str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g> for more than<br />

four years, and is the ambassador in charge of<br />

the Microsoft product management team<br />

that works <strong>on</strong> M<strong>365</strong> services.<br />

Brägger holds a degree in computer science<br />

and a degree from ETH Zurich in ec<strong>on</strong>omics,<br />

management and technology.<br />

Pedro Brägger, Senior Product Manager,<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

vCard<br />

Ph<strong>on</strong>e: 0041 (0)58 224 39 72<br />

Email: pedro.braegger@swisscom.com<br />

LinkedIn: linkedin.com/in/pedro-braegger<br />

Website: swisscom-sharespace.com<br />

27<br />

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Better!<br />

<str<strong>on</strong>g>Swisscom</str<strong>on</strong>g> <str<strong>on</strong>g>Sharespace</str<strong>on</strong>g><br />

Modern Workplace<br />

Ss-Magazin 2019 <str<strong>on</strong>g>Collaborati<strong>on</strong></str<strong>on</strong>g> Ausgabe EN.indd 28 26.06.19 11:30

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