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Figure 2: Representati<strong>on</strong> of a Website Showing FBO <strong>Services</strong><br />
However, fees <strong>for</strong> other services such as <strong>for</strong> parking and aircraft handling<br />
are less transparent. Our review of FBO and third-party websites found<br />
that such fees are not always available <strong>on</strong>line, and that fees may vary by<br />
type of aircraft, are sometimes waived, and are called by different terms.<br />
According to FBO staff we spoke with, fees <strong>for</strong> services other than fueling<br />
can be lengthy and unwieldy to post <strong>on</strong> their websites <strong>for</strong> multiple<br />
reas<strong>on</strong>s. First, some fees will vary based <strong>on</strong> the size and approved<br />
weight of the aircraft. For example, the price sheet <strong>for</strong> services other than<br />
fuel at <strong>on</strong>e FBO showed fees varying by the aircraft’s approved weight, so<br />
there were 11 different prices <strong>for</strong> each of those services. The same<br />
pricing sheet also included prices <strong>for</strong> dozens of incidental services, such<br />
as aircraft towing and lavatory service that are not based <strong>on</strong> aircraft<br />
weight. Additi<strong>on</strong>ally, customers may be eligible <strong>for</strong> discounts <strong>on</strong> fuel<br />
purchases either by volume or through a membership program. FBOs<br />
may also waive fees in some cases—<strong>for</strong> example, with a qualifying fuel<br />
purchase an FBO might waive a parking, ramp, or handling fee. Further, a<br />
few stakeholders and pilots we spoke to indicated that FBOs d<strong>on</strong>’t always<br />
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<str<strong>on</strong>g>GAO</str<strong>on</strong>g>-20-16 Airports
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