Escorted Holidays 2020

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TRAVEL INSURANCE FOR BOOKINGS TAKEN UP TO 31 DECEMBER 2020 14 Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Services Limited to specifically meet your needs on your holiday. Policies sold before the 1st January 2020 are underwritten by ETI – International Travel Protection (ERV), the UK branch of Europäische Reiseverscherung AG, who are licensed by the Bundesanstalt für Finanzdienstleistungsaufsicht (BAFIN – www.bafin.de) and approved by the Financial Conduct Authority (FCA – www. fca.org.uk) to undertake insurance business in the UK. Policies sold after the 1st January 2020 will be underwritten by Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority: register number 769884. This policy is administered by ERGO Travel Insurance Services Ltd (ETI): registered in the UK, company number 11091555. Authorised and regulated by the Financial Conduct Authority, register number 805870 and registered office: Plantation Place, 30 Fenchurch Street London, EC3M 3AJ. Details about the extent of GLISE’s and ETI’s authorisation and regulation by the Prudential Regulation Authority and the Financial Conduct Authority are available on request. The schedule opposite sets out a summary of the cover provided by this tailored insurance. High Concepts Ltd t/a Preferred Travel Services is an Appointed Representative of Travel & General Insurance Services Limited and are authorised and regulated by the Financial Conduct Authority, full details can be found at www.fca.org.uk. HEALTH CONDITIONS You must be able to comply with the following conditions to have the full protection of your policy. If you do not comply your insurer may refuse to deal with any relevant claim or reduce the amount of any relevant claim payment. If you are travelling within the UK you are not required to declare your medical conditions. However, to be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4. and YES to questions 5. and 6. a) and b) below: 1. Are you aware of any reason why the trip could be cancelled or cut short (such as the health of a close relative) 2. Are you travelling: a) against the advice of a medical practitioner, or b) for the purpose of obtaining medical treatment. 3. Have you been given a terminal prognosis. 4. Are you receiving or awaiting treatment for any bodily injury, illness or disease as a hospital day case or in-patient. 5. If you are on prescribed medication, are your medical condition(s) stable and well controlled. 6. If you suffer from stress, anxiety, depression or any other mental or nervous disorder, have you received written confirmation (at your cost) that you are fit enough to take this trip by either: a) a registered mental health professional (if you are under the care of a Community Mental Health Team), or b) a consultant specialising in the relevant field. SECTION OF COVER MAXIMUM SUMS INSURED AND/OR BENEFITS PER PERSON Cancellation £5,000 Delayed Departure (Northern Ireland, Isles of Scilly, Isle of Man, Channel Islands & Europe) Missed Departure £100 (£20 after first 12-hours and £10 for each subsequent 12-hours) Delayed Travel £5,000 Holiday Abandonment (after 12-hours) 100 (England, Scotland & Wales) £300 (Northern Ireland, Isle of Man, Channel Islands & Europe) THE SCHEDULE ABOVE APPLIES TO PERSONS UNDER THE AGE OF EIGHTY YEARS AT THE DATE OF DEPARTURE. Premiums are shown elsewhere in the brochure. We regret cover is not available to persons aged over 80 years at the date of departure. These details are correct as at 1 December 2019 and are subject to change without notice. In the unlikely event that we have to cancel your holiday, any insurance premiums paid to Preferred Travel Services will automatically be refunded. However, we cannot refund premiums paid to other insurers. If you have arranged your own travel insurance policy please check that the premium will be refunded in the event of cancellation by us. Walking Holidays. Please check with your insurer if in doubt. Our travel insurance covers you for group walks up to an altitude of 3000m. Some insurers have lower limits – usually 2000m. If you decide to walk separately from our group, or if you have not taken out our insurance please ensure your cover is valid. If you are travelling outside of the UK you must telephone MediScreen on 0344 892 1698 if anyone to be covered by this policy, or any person upon whose health the trip depends: 1. Has or has had a medical condition (excluding childhood and minor ailments not requiring treatment). 2. Is taking prescribed medication. 3. Has or has had any medical condition still requiring periodic review. 4. Is awaiting any tests, treatment, investigation, referral or the results of these. MediScreen’s office hours are 9am to 5pm Monday to Thursday and 9am to 4pm Friday excluding Bank Holidays. You must notify MediScreen immediately of any changes in medical circumstances arising between the date the policy is issued and the time of departure for the trip. You may have to pay an additional premium to cover your medical conditions. This applies to all destinations including trips solely within the United Kingdom (being defined as England, Scotland, Wales, Northern Ireland and the Isles of Scilly). A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documentation to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim. MAXIMUM EXCESS PER PERSON Nil Loss of Deposit £75 Cancellation Nil Delayed Travel £75 Holiday Abandonment Personal Accident £25,000 (subject to age) Nil Medical & Other Expenses (including Curtailment) Hospital Benefit Personal Property (including Personal Money) Loss of Passport and / or Visa Expenses £5,000,000 Medical & Other Expenses in all, sub-limited to: £1,500 Additional Accommodation, Repatriation & Travel Expenses (England, Scotland, Wales, Northern Ireland & Isles of Scilly) £1,000 Local Funeral Expenses (Isle of Man, Channel Islands & Europe) £5,000 Curtailment £10 per day up to £100 (England, Scotland, Wales, Northern Ireland & Isles of Scilly) £15 per day up to £450 (Isle of Man, Channel Islands & Europe) £2,500 Personal Property in all, sub-limited to: £400 Single Article Limit £500 in all Valuables £500 (subject to age) Personal Money £100 (after 12-hours) Delayed Baggage Significant or unusual limitations or What is not covered 1. The cover under this policy is only available to United Kingdom residents for travel within the Geographical limits contained in this policy and which begins and ends in the United Kingdom. Repatriation will be to the United Kingdom only. 2. Cover is only available for the whole duration of a booked trip to a maximum 15-consecutive days and cover cannot be purchased once a trip has already begun. 3. Certain hazardous sports and activities. 4. Personal effects – claims will be paid based on the value at today’s prices less a deduction for wear, tear and depreciation (loss of value) 5. Losses of personal property, valuables, passport, visa or money must be reported to police within 24 hours of discovery and a written police report obtained. 6. You are not covered for valuables, your passport or visa if left unattended at any time (including in a vehicle, in checked in luggage or while in the custody of a carrier, tour operator or public transport operator) unless deposited in a hotel safe, safety deposit box or left in your locked accommodation. 7. Stolen property: You are not covered for baggage stolen from: a. an unattended coach/bus unless it was locked in the luggage compartment of the coach/bus and evidence of force or violent entry to the vehicle is available, or b. the passenger compartment of any unattended vehicle. 8. You being under the influence of drink or drugs (unless prescribed by a doctor). 9. Circumstances known to you before you booked your trip or purchased this insurance which could reasonably have been expected to lead to cancellation of the trip. Nil £75 Nil Nil Delayed Baggage £75 Baggage & Personal Money £200 Nil Personal Liability £2,000,000 Nil Legal Expenses £25,000 Nil
BOOKING CONDITIONS – 2020 SEASON KEY POINTS You enter into a booking with us when we issue our confirmation invoice. If you then cancel, there will be a cancellation charge. Initially this may only be a deposit, but can go up to 100%. You can make changes to your booking in certain circumstances. We make a charge for this. We can change and cancel your booking. We’ll pay you compensation in certain circumstances. We are responsible to you for providing your holiday but there are legal limits. Your contract will be with High Concepts Ltd trading as Preferred Travel Services, 41 High Street, Kibworth Beauchamp, Leicester, LE8 0HS. Tel: 0116 279 39 29 mail@preferredts.com NB read the full terms below for more information and for other important rights and obligations. These Booking Conditions and the information in the brochure and our website form the basis of your contract with Preferred Travel Services (‘we’ and ‘us’). ‘You’ means the person making the booking (including anyone who is added or substituted at a later date). References to ‘brochure’ in these conditions shall also include references to our website. 1.Your contract – when you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we send our confirmation invoice. This contract is made on the terms of these booking conditions, which are governed by English Law, and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. 2. Payment – in order to confirm your holiday, the appropriate deposit must be paid at the time of booking. The balance of the holiday cost must be received by the Balance Due Date which will be shown on our confirmation invoice. The Balance Due Date is 8 weeks before departure for Group A Holidays (holidays by air), 6 weeks before departure for Group B Holidays (holidays with no flight of more than 4 days duration) and 4 weeks before departure for Group C Holidays (holidays with no flight of 4 days or less). If you are booking after that date full payment must accompany your booking form. Reminders are not sent. If we do not receive payments due in full, on time, we shall cancel your travel arrangements and retain your deposit. 3. Your holiday price – we reserve the right to change the prices of any of our holidays at any time. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. The price we charge for your travel arrangements is fully guaranteed and will not be subject to any surcharges after your contract is confirmed. Please note that items such as local city taxes at your holiday destination are not included in our prices and will be payable by you in situ. 4. Changes by you – if, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £15 per person, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Note: Certain travel arrangements (eg. Air Tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. 5. Cancellation by you – should you or a member of your party need to cancel the holiday once it has been confirmed, you must immediately advise us in writing. Notice of cancellation is only effective when it is received in writing at our offices (see Date Received in the table below). Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges in the table (shown as loss of deposit up to the Balance Due Date and percentages of the total holiday cost thereafter). Insurance premiums are non refundable. Date Received Group A Group B Group C More than 56 days loss of deposit loss of deposit loss of deposit More than 42 days 50% loss of deposi loss of deposit 56-29 days 50% 50% loss of deposit 42-29 days 50% 50% loss of deposit More than 28 days 50% 50% loss of deposit 28-8 days 75% 75% 75% 7 days or less 100% 100% 100% Please see clause 2 for definitions of Group A, B and C. The Date Received is the number of days before the departure date of the holiday we receive your cancellation in writing. Should one of the members of your party cancel who is sharing a double/twin room, the relevant single room supplement will become payable and added to your holiday cost. 6(a) If we cancel your holiday – we reserve the right to cancel your booking. We will not cancel after the Balance Due Date has passed (see clause 2) except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance, or because the minimum number (usually twenty) required for the package to go ahead hasn’t been reached. Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). In the event a refund is paid to you, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy and pay compensation as shown in the table below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above). 6(b) If we make changes to your holiday – it is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/ return flights which reduces your holiday duration by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher star rating, changes of airline, a change of overseas airport. If we alter significantly any of the main characteristics of the travel services that make up your package we will give you the choice of accepting the change, receiving a refund, or, if one is offered, switching to an alternative holiday. If you choose to accept a refund we shall pay compensation as shown in the table below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above). Number of days before departure Compensation for each we advise you of cancellation full fare paying Customer or significant change Group A Group B Group C More than 56 days Nil Nil Nil 56-43 days £10 Nil Nil 42-29 days £20 £10 Nil 28-15 days £30 £15 £10 14-0 days £40 £20 £15 Please see Clause 2 definitions of Group A, B and C. The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Costs incurred by you. If we make a significant change to or cancel your travel arrangements for any reason, we will not reimburse any expenses, costs or losses you incur relating to payments to third parties, including, but not limited to, insurance premiums, car parking, hotel accommodation, currency, connecting flights, or other travel arrangements such as kennelling fees etc. 7. Our Liability to you – you must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. If any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate price reduction or compensation or both. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Our liability in cases involving, luggage, personal property, and money is limited to the excess for such items on your travel insurance policy. Our liability, except in cases involving, luggage, personal property, money, death, injury or illness, shall be limited to a maximum of twice the basic cost of your travel arrangements excluding, supplements, extras, extensions and insurance. Our liability will also be limited in accordance with and/or in an identical manner to a) the contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. You can ask us for copies of the travel service contractual terms, or the international conventions. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these booking conditions. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. It is a condition of our acceptance of liability that you notify us and our supplier(s) in strict accordance with the terms of clause 9 of any claim made by you or any member of your party. Any person(s) to whom any price reduction or compensation is made (and their parent or guardian if that person is under 18 years of age) must assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. In all circumstances you must provide us and our insurers with all assistance we may reasonably require. 15
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Escorted Holidays Collection 2020 -
Page 3 and 4: Escorted Holidays Collection 4 Carc
Page 5 and 6: Jaca, Pamplona & the Spanish Pyrene
Page 7 and 8: The Costa Blanca, Valencia & Guadal
Page 9 and 10: Andalucia’s Eastern Coast, Granad
Page 11 and 12: The Costa de la Luz, Sherry Country
Page 13 and 14: Seville, Cordoba, Granada & Ronda -
Page 15 and 16: A Week on the Lisbon Coast 8 days f
Page 17 and 18: The Cinque Terre, Portofino & the I
Page 19 and 20: The Islands & Gardens of Lake Maggi
Page 21 and 22: The Tuscan Coast, Lucca & Florence
Page 23 and 24: Apulia & Royal Caserta 8 days from
Page 25 and 26: Highlights of Crete - from Mirabell
Page 27 and 28: The Slovenian Alps, Lake Bled, Trie
Page 29 and 30: The Best of the Baltics - Riga, Tal
Page 31 and 32: Bucharest & Transylvania 8 days fro
Page 33 and 34: Prague, Passau & the Bavarian Danub
Page 35 and 36: Cyprus - Aphrodite’s Ancient Isle
Page 37 and 38: GENERAL INFORMATION - ESCORTED HOLI
Page 39 and 40: Preferred Travel Services Booking F
Page 41 and 42: Escorted Holidays Collection 2020 t
Page 43 and 44: Luton 25-Mar-20 Wed Easyjet 1230 17
Page 45 and 46: Leeds-Bradford 22-Feb-20 Sat Jet2 1
Page 47 and 48: Southend 14-Mar-20 Sat Easyjet 1400
Page 49 and 50: Bordighera - the Italian Riviera &
Page 51 and 52: Highlights of Crete - from Mirabell
Page 53: Southend 08-Nov-20 Sun Easyjet 0635
Page 57: Preferred Travel Services Booking F
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Escorted Holidays 2020

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