Escorted Holidays 2020

BOOKING CONDITIONS – 2020 SEASON
KEY POINTS You enter into a booking with us when we issue our confirmation invoice. If you then cancel, there will be a cancellation charge. Initially this may
only be a deposit, but can go up to 100%. You can make changes to your booking in certain circumstances. We make a charge for this. We can change and
cancel your booking. We’ll pay you compensation in certain circumstances. We are responsible to you for providing your holiday but there are legal limits. Your
contract will be with High Concepts Ltd trading as Preferred Travel Services, 41 High Street, Kibworth Beauchamp, Leicester, LE8 0HS. Tel: 0116 279 39 29
mail@preferredts.com NB read the full terms below for more information and for other important rights and obligations.
These Booking Conditions and the information in the
brochure and our website form the basis of your contract
with Preferred Travel Services (‘we’ and ‘us’). ‘You’ means
the person making the booking (including anyone who
is added or substituted at a later date). References to
‘brochure’ in these conditions shall also include references
to our website.
1.Your contract – when you make a booking you
guarantee that you have the authority to accept and do
accept on behalf of your party the terms of these booking
conditions. A contract will exist as soon as we send our
confirmation invoice. This contract is made on the terms of
these booking conditions, which are governed by English
Law, and the jurisdiction of the English Courts. You may
however, choose the law and jurisdiction of Scotland or
Northern Ireland if you wish to do so.
2. Payment – in order to confirm your holiday, the
appropriate deposit must be paid at the time of booking.
The balance of the holiday cost must be received by the
Balance Due Date which will be shown on our confirmation
invoice. The Balance Due Date is 8 weeks before departure
for Group A Holidays (holidays by air), 6 weeks before
departure for Group B Holidays (holidays with no flight of
more than 4 days duration) and 4 weeks before departure
for Group C Holidays (holidays with no flight of 4 days or
less). If you are booking after that date full payment must
accompany your booking form. Reminders are not sent. If
we do not receive payments due in full, on time, we shall
cancel your travel arrangements and retain your deposit.
3. Your holiday price – we reserve the right to change
the prices of any of our holidays at any time. You will be
advised of the current price of the holiday that you wish
to book before your contract is confirmed. The price we
charge for your travel arrangements is fully guaranteed and
will not be subject to any surcharges after your contract is
confirmed. Please note that items such as local city taxes
at your holiday destination are not included in our prices
and will be payable by you in situ.
4. Changes by you – if, after our confirmation invoice has
been issued, you wish to change your travel arrangements
in any way, for example your chosen departure date or
accommodation, we will do our utmost to make these
changes but it may not always be possible. Any request
for changes to be made must be in writing from the
person who made the booking. You will be asked to pay an
administration charge of £15 per person, and any further
cost we incur in making this alteration. You should be aware
that these costs could increase the closer to the departure
date that changes are made and you should contact us as
soon as possible. You can transfer your booking to another
person, who satisfies all the conditions that apply to this
booking, by giving us notice in writing as soon as possible
and no later than 7 days before departure. Both you and the
new traveller are responsible for paying all costs we incur
in making the transfer.
Note: Certain travel arrangements (eg. Air Tickets) may not
be changeable after a reservation has been made and any
alteration request could incur a cancellation charge of up to
100% of that part of the arrangements.
5. Cancellation by you – should you or a member of
your party need to cancel the holiday once it has been
confirmed, you must immediately advise us in writing.
Notice of cancellation is only effective when it is received
in writing at our offices (see Date Received in the table
below). Since we incur costs in cancelling your travel
arrangements, you will have to pay cancellation charges in
the table (shown as loss of deposit up to the Balance Due
Date and percentages of the total holiday cost thereafter).
Insurance premiums are non refundable.
Date Received Group A Group B Group C
More than 56 days loss of deposit loss of deposit loss of deposit
More than 42 days 50% loss of deposi loss of deposit
56-29 days 50% 50% loss of deposit
42-29 days 50% 50% loss of deposit
More than 28 days 50% 50% loss of deposit
28-8 days 75% 75% 75%
7 days or less 100% 100% 100%
Please see clause 2 for definitions of Group A, B and C. The
Date Received is the number of days before the departure
date of the holiday we receive your cancellation in writing.
Should one of the members of your party cancel who is
sharing a double/twin room, the relevant single room
supplement will become payable and added to your holiday
cost.
6(a) If we cancel your holiday – we reserve the right to
cancel your booking. We will not cancel after the Balance
Due Date has passed (see clause 2) except for unavoidable
and extraordinary circumstances, or failure by you to pay
the final balance, or because the minimum number (usually
twenty) required for the package to go ahead hasn’t been
reached. Unavoidable and extraordinary circumstances
means a situation beyond our control, the consequences
of which could not have been avoided even if all reasonable
measures had been taken. If your holiday is cancelled
you can either have a refund of all monies paid or accept
an alternative holiday of comparable standard from us if
we offer one (we will refund any price difference if the
alternative is of a lower value). In the event a refund is
paid to you, we will provide a full refund of your travel
insurance premiums if you paid them to us and can show
that you are unable to transfer or reuse your policy and pay
compensation as shown in the table below except where
the cancellation is due to unavoidable and extraordinary
circumstances (see definition above).
6(b) If we make changes to your holiday – it is a term
of your booking that we are able to make changes to any
aspect of your booking. If the change is insignificant, we
will ensure that you are notified about it. Examples of
insignificant changes include alteration of your outward/
return flights which reduces your holiday duration by
less than 12 hours, changes to aircraft type, change of
accommodation to another of the same or higher star
rating, changes of airline, a change of overseas airport. If
we alter significantly any of the main characteristics of the
travel services that make up your package we will give you
the choice of accepting the change, receiving a refund, or,
if one is offered, switching to an alternative holiday. If you
choose to accept a refund we shall pay compensation as
shown in the table below except where the cancellation is
due to unavoidable and extraordinary circumstances (see
definition above).
Number of days before departure Compensation for each
we advise you of cancellation full fare paying Customer
or significant change Group A Group B Group C
More than 56 days Nil Nil Nil
56-43 days £10 Nil Nil
42-29 days £20 £10 Nil
28-15 days £30 £15 £10
14-0 days £40 £20 £15
Please see Clause 2 definitions of Group A, B and C.
The compensation that we offer does not exclude you from
claiming more if you are entitled to do so.
Costs incurred by you. If we make a significant change to or
cancel your travel arrangements for any reason, we will not
reimburse any expenses, costs or losses you incur relating
to payments to third parties, including, but not limited to,
insurance premiums, car parking, hotel accommodation,
currency, connecting flights, or other travel arrangements
such as kennelling fees etc.
7. Our Liability to you – you must inform us without undue
delay of any failure to perform or improper performance of
the travel services included in this package. If any of the
travel services included in your package are not performed
in accordance with the contract, or are improperly
performed, by us or the travel service suppliers, and this
has affected the enjoyment of your travel arrangements,
you may be entitled to an appropriate price reduction or
compensation or both. We will not be liable where any
failure to perform or improper performance of the travel
services is due to: you or another member of your party;
or a third party unconnected with the provision of the travel
services in the package; or unavoidable and extraordinary
circumstances, which means a situation beyond our
control, the consequences of which could not have been
avoided even if all reasonable measures had been taken.
Our liability in cases involving, luggage, personal property,
and money is limited to the excess for such items on your
travel insurance policy.
Our liability, except in cases involving, luggage, personal
property, money, death, injury or illness, shall be limited
to a maximum of twice the basic cost of your travel
arrangements excluding, supplements, extras, extensions
and insurance. Our liability will also be limited in accordance
with and/or in an identical manner to a) the contractual
terms of the companies that provide the travel services
that make up your package. These terms are incorporated
into this booking; and b) any relevant international convention,
for example the Montreal Convention in respect of travel by air,
the Athens Convention in respect of travel by sea, the Berne
Convention in respect of travel by rail and the Paris Convention
in respect of the provision of accommodation, which limit the
amount of and conditions under which compensation can be
claimed for death, injury, delay to passengers and loss, damage
and delay to luggage. We are to be regarded as having all benefit
of any limitation of the extent of or the conditions under which
compensation is to be paid under these or any conventions. You
can ask us for copies of the travel service contractual terms, or
the international conventions.
Under EU law (Regulation 261/2004) you have rights in some
circumstances to refunds and/or compensation from your
airline in cases of denied boarding, cancellation or delay to
flights. Full details will be publicised at EU airports and available
from airlines. However reimbursement in such cases will not
automatically entitle you to a refund of your holiday cost from
us. Your right to a refund and/or compensation from us is set out
in these booking conditions. If any payments to you are due from
us, any payment made to you by the airline or any other service
provider will be deducted.
It is a condition of our acceptance of liability that you notify us
and our supplier(s) in strict accordance with the terms of clause
9 of any claim made by you or any member of your party. Any
person(s) to whom any price reduction or compensation is
made (and their parent or guardian if that person is under 18
years of age) must assign to ourselves or our insurers any rights
they may have to pursue any third party in connection with the
claim. In all circumstances you must provide us and our insurers
with all assistance we may reasonably require.
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