Together Spring 2020

Together
Spring 2020 | News from your local hospice charity
Exeter, Mid & East Devon
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hospiscaredevon
Because every day matters
www.hospiscare.co.uk
Registered charity no. 297798
hospiscare.co.uk | 1
www.hospiscare.co.uk | 1

Welcome...
Clinical round up
to Hospiscare’s spring newsletter, Together
Dear friends,
I am proud to present
our spring edition of
Together which is full
of the latest Hospiscare
news from Exeter, Mid
and East Devon.
As you know, here at
Hospiscare we value
dying as an important
part of living and
understand that every
day matters to people approaching the end of their
lives. Our high standards and professionalism, as well
as our compassion and commitment to end of life care,
were recognised last summer at the Devon and Cornwall
Outstanding Care awards. I would like to thank the
anonymous member of the public who nominated us;
we went on to win Gold for Excellence in End of Life Care
which we are extremely proud of.
Providing this level of care within our local community
would not be possible without your support. You help
us make a real difference. Since our last Together
newsletter, we have enjoyed several fantastic events,
including two brand new events: Wild Tri and Candles
on the Canal. I would like to thank every one of you who
made these events so special.
Raising money and awareness for our charity is of
course vital, but we were particularly proud to present
Contents
Clinical round up 3
Exmouth & Lympstone Hospiscare merges
with Hospiscare 4
You make a difference - Regular Giving 5
Creating the right environment for those
living with dementia 6
Ask a doctor/physio 7
Meet Sally Reed 8
How to support a child or young person
with a bereavement 9
our first ever Candles on the Canal; an evening of
remembrance for loved ones who are no longer with
us. For many, it was an evening to remember a friend
or family member that had died in recent years, yet one
touching story stayed with me. I met a lady who was
walking in memory of her loved one who had died more
than fifty years ago. It meant so much to her that she
could pay tribute to the person she had loved and lost
even after all of these years.
At the end of October, we announced the exciting news
of our merger with Exmouth and Lympstone Hospiscare.
This partnership will strengthen the aims of the two
charities, now working together as one, and ensure that
we are equipped to meet the increasing need for end of
life care in Exmouth, Lympstone, Exeter, Mid and East
Devon.
With only 15 per cent of our funding coming from
the NHS, the charity simply would not exist without
your support. If you feel that you are able to support
Hospiscare; whether that is donating your time as a
volunteer or making a financial donation; your support
is hugely appreciated. From all of us here at Hospiscare,
we thank you for your commitment to the charity and for
being part of our Hospiscare family.
Tina Naldrett Director of Clinical Services
Enormous thanks 10-11
Mo and Ruth’s flower volunteer story 12
Items Hospiscare shops can’t accept 13
Why having a Will is a good thing 14
Our youngest Twilight Walker 15
Hospiscare House Clearance 16
An event-ful time at Hospiscare! 17
Pine Lodge, Tiverton 18
Dates for your diary 19
Shop Locations
Back page
The Hospiscare privacy policy is regularly reviewed and updated, so please visit www.hospiscare.co.uk/
privacy-notice to check the latest version.
Since our last Together newsletter, we have been enjoying the refurbished facilities at Searle House, our Exeter
hospice. After asking what our staff and patients would like to see in our hospice, the resounding response
was to bring nature into our setting. Photographs of wildlife and local scenes were kindly donated by local
photographers. Patients and their families and friends, as well as staff and volunteers, had the opportunity to
vote for their favourites and these prints are now displayed in Searle House to bring the beauty and tranquillity of
our locality into the hospice.
Patients and visitors to the hospice may also have noticed that our rooms are named after trees. This is in
recognition of our Hospiscare logo which represents our roots in the local community.
Photo: LaingBuisson
Photo: LaingBuisson
In November, we were invited to London
as finalists of the LaingBuisson Awards,
known as the Oscars of health and
social care. This was the fourteenth
year of the awards, which are judged
independently and objectively, and with
over 375 nominations, we were thrilled
to be invited to Park Plaza Westminster
Bridge as finalists.
The awards took place just a stone’s
throw away from the Houses of
Parliament and were hosted by Jo Brand,
a former psychiatric nurse and one of
Britain’s best female comics.
We were honoured to be presented the
LaingBuisson Award for Excellence in
Nursing for our Heart2Heart Programme,
in partnership with the Royal Devon
& Exeter NHS Foundation Trust. The
Programme supports people in Exeter,
Mid and East Devon living with heart
failure and helps them make the most of
every day.
2 | Because every day matters www.hospiscare.co.uk | 3

Exmouth & Lympstone
Hospiscare merges
with Hospiscare to deliver care to those who need it most
Can you give a regular donation?
Regular donations help fund services like our day
hospices and community nursing teams
Here are some examples of what your collective donations can pay for:
£15 could pay for
a fleece blanket to
keep patients warm
on the ward
£27 could pay for an
hour of specialised
palliative nursing on
the ward
£36 could pay
for one hour of
bereavement support
£47 could pay for a
stethoscope
£51 could pay for a
Hospiscare@Home
nurse to visit a seriously
ill patient at home
£90 could pay for a
mobile DVD player for
patients and families on
the ward
£699 could pay for a
24 hour stay on the ward
for one patient
We are delighted to announce that Exmouth &
Lympstone Hospiscare has merged with Hospiscare to
best meet the needs of patients and families across
Exeter, Mid and East Devon.
The news of our merger was announced in November
after Trustees from both charities met at Searle House,
our Exeter hospice, to sign the merger paperwork.
The centre at High View Gardens in Exmouth and
all the services delivered by Exmouth & Lympstone
Hospiscare are continuing as normal. All staff and
volunteers will remain based at High View, including
nurses, admin and fundraising staff.
Dr Helen Enright, Chairman of Exmouth & Lympstone
Hospiscare said, “I want to extend my thanks to all our
supporters and amazing volunteers who have helped
to shape the charity over the past 32 years. Your efforts
have enabled thousands of patients to be supported
and I hope you will all stay with us for this exciting
next phase of the journey. My fellow Trustees and I
believe this is the natural next step to ensure our future
sustainability and deliver even more care for years to
come.”
Andrew Randall, Hospiscare’s Chief Executive,
commented, “We care for people with any life
limiting illness from the age of 18 upwards. We
have a growing and ageing population in our area
of care - Exeter, East and Mid Devon. That coupled
with more complex patient illnesses means there are
significant consequences for the provision of end of
life care. Coming together with Exmouth & Lympstone
Hospiscare will enable us to support more patients and
families at a time when they need us the most.”
This merger has been an exciting step for Hospiscare
and ensures that we can continue delivering the care
and support that local families need across Exeter, Mid
and East Devon for the years to come.
Make a regular donation
Your details
Your title _ ______________ First name _______________________ Surname _ ____________________________
Your address ____________________________________________________________________________________
______________________________________________________________
Tel number _______________________________
Please send completed form to: Hospiscare, Searle House, Dryden Road, Exeter EX2 5JJ. Contact us by calling 01392 688020
Postcode _ ______________________
Email _ ____________________________________________
A regular gift will help Hospiscare nurses make a difference to more people
I would like to give £8 £12 £20 Other £______ each month
Instruction to your Bank or Building
Society to pay by Direct Debit
Please fill in the whole form and send it to: FREEPOST (RTJT-YSLK-ASAA) Hospiscare, Searle House, Dryden Road, Exeter EX2 5JJ
Name and full postal address of your Bank or Building Society
To: The Manager
Bank/building society Service user number
Address
Names(s) of Account Holder(s)
Bank/Building Society account number
Branch Sort Code
Postcode
2 7 7 9 6 3
Reference
Instruction to your Bank or Building Society
Please pay Hospiscare Direct Debits from the account detailed
in this Instruction subject to the safeguards assured by the Direct
Debit Guarantee. I understand that this Instruction may remain with
Hospiscare and, if so, details will be passed electronically
to my Bank/Building Society.
Signature(s)
Banks and Building Societies may not accept Direct Debit Instructions for some types of account. DDI 5 8/16
Date
Data Protection: Supporters of Hospiscare are precious and we
respect your privacy. We will not sell or give your details to other
organisations for marketing purposes without your express consent.
Communication with you: We would like to keep you informed
about our work and events. If you prefer not to receive these details
please let us know by phone: 01392 688020, email: fundraising@
hospiscare.co.uk, or post.
THANK
YOU
FOR
SUPPORTING HOSPISCARE
Can we Gift Aid your donation?
I want to Gift Aid my donation and
any donations I make in the future
or have made in the past 4 years to
Hospiscare.
I am a UK taxpayer and understand that if
I pay less Income Tax and/or Capital Gains
Tax than the amount of Gift Aid claimed
on all my donations in that tax year it is
my responsibility to pay any difference. I
understand that Hospiscare will reclaim 25p
of tax on every £1 that I have given.
Signature(s) _ _________________
Date _________________________
4 | Because every day matters www.hospiscare.co.uk | 5

How to ...
Create the right environment for those living with dementia
Ask a ...
Your questions answered by Dr Jenny Hayes
and physiotherapist Carolina Read
For those living with dementia, creating the right living environment is pivotal in reducing stress and anxiety
and promoting overall wellbeing.
People living with dementia often experience changes in vision which may mean that similar colours blend
in to each other and become indistinguishable. Complex patterns on fabrics, furniture and walls can also be
confusing and a dark rug on the floor may look like a hole. These factors can increase anxiety, agitation and
confusion for the person with dementia and thus cause distress for them and their carer.
When it comes to creating the right environment for those living with dementia, simple changes can make a
big difference.
Light
Consider the use of lighting within the living
environment. Try to maximise natural light from
windows and doors and use bright lights to
illuminate dark spots such as stairs.
At night, use bedside touch lights and possibly
automatic lights for when the individual gets out of
bed so that the person with dementia is never left
in the dark when moving around.
Colours
Use contrasting bold, block colours to replace
confusing patterns. Choose bright coloured
material for curtains as this will help remind the
person with dementia to open them. Using bright
colours for crockery, grab rails, switches and toilet
seats will also make all of these easy to find and
thus promote the independence of the person
living with dementia.
Signs
Make sure that hot and cold water taps are clearly
marked so that the person with dementia can
distinguish easily between them. Put up night
and day clocks and signs above or next to doors
to reduce the person’s confusion and risk. All of
these will enable the person living with dementia to
maintain a level of independence in their everyday
lives.
Keep reviewing
As the needs of the person living with dementia
will change over time, keep reviewing how the
environment can be adapted to keep it dementia
friendly.
For more advice on living with dementia or
supporting someone who is living with dementia,
you can watch the Dementia Care Videos on
Hospiscare’s website.
Physio: I feel so fatigued
and don’t feel I can do
much at all. Any advice?
Doctor: What if I have trouble going
to the toilet or feel constipated?
When we are well, we often take going to the toilet regularly and
without difficulty for granted, but it is common for this to become
a problem when we are seriously ill. You may feel embarrassed to
mention it, but your doctor or nurse deals with it every day, and it is
much easier to resolve constipation the sooner you mention it.
There are several reasons why going to the toilet can become more
difficult. Our bowels are usually regulated by us eating and drinking
frequently and being upright, active and mobile. When we are unwell,
our bowels are often the first to suffer as we lose our appetite and
moving around becomes more difficult. Constipation can also be
caused by prescribed medications and the illness itself.
There are several things you can do to prevent or relieve constipation;
try to drink plenty of fluids and, if possible, keep up your intake of
fibre, fruit and vegetables. Ask your doctor for some simple laxatives
and to review the medication you are taking. Your position on the toilet
or commode is also important; try raising your feet using a stool and
leaning forward, resting your elbows on your knees to increase the
pressure in your abdomen.
Fatigue is a very complex symptom with many
possible causes. Symptoms including pain,
nausea, breathlessness, depression and sleep
disturbance can all have a significant influence
and therefore need good advice and management
alongside fatigue.
It is helpful to accept fatigue and not fight it. Three key strategies are to prioritise, plan and pace your day:
• Prioritise important tasks and avoid unnecessary ones
• Plan activities, including rest times, into your day
• Pace your week by spreading tasks throughout the day or week
You can also use assistive equipment, such as a wheeled walking frame or higher chairs which are easier
to rise from, to help manage your energy expenditure. Gentle exercise can also be helpful in improving the
effects of fatigue. This can also help improve your mood and self-confidence, as well as maintaining your
strength and ability to do everyday tasks.
6 | Because every day matters www.hospiscare.co.uk | 7

Meet Sally Reed
Hospiscare’s first Trainee Nursing Associate
How can I help a bereaved
child or young person?
One year ago, Sally Reed embarked upon a new chapter in
her life by taking on the role of Trainee Nursing Associate
(TNA) at Hospiscare.
The Nursing Associate apprenticeship offers a new route
into nursing and Sally is the first person to undertake this
training at Hospiscare through Plymouth University.
Sally comes from a healthcare background, having spent
the past ten years in general practice as a healthcare
assistant. Despite always having an interest in palliative
care, Sally felt that she had left it too late to pursue
anything further in her nursing career, but one email
changed all of that. Sally explains, “I have done some
fundraising for Hospiscare in the past so the charity sends
me newsletters. In the summer of 2018, I received one of
the e-newsletters and this job opportunity was in there. It
felt like it jumped off the page at me!”
Sally’s training has been intensive in order to prepare her
for all forms of nursing. After spending six months on the
ward at the Exeter hospice, Sally worked in the community
with our Exmouth Hospiscare@Home team. Sally says,
“It is a different experience nursing patients in their
homes and very useful for me to see how Hospiscare@
Home is set up; they’ve got a great team out there. My
varied community placements helped me to see how
Hospiscare works as a whole and to see how it joins up in
the community.”
After a year of training across palliative settings, Sally has embarked on a four month placement at the RD&E
Hospital. As her nursing qualification is from birth to death, Sally has placements on the children’s ward as well
as in oncology and general medicine. Sally explains, “I am really grateful that Hospiscare have worked with the
RD&E and put these experiences in place so that at the end of my qualification, I can feel as prepared as I need
to be.”
Speaking to Sally at this half-way point in her training, it is clear that she has no regrets.
“It did feel really hard at times, especially in the beginning, but something drove me on and I just knew it was
the right thing for me to do. It’s the same with anything that you take on; you can’t expect it to run smoothly the
whole time. I know that I am growing through it; I have changed through the experiences I have had so far and it
has given me a lot more confidence within my work.”
Hospiscare is proud to invest in the training of our next generation of nurses and hope to continue working with
Plymouth University in the future.
Are you interested in a career at Hospiscare?
Find up-to-date job listings on our website at www.hospiscare.co.uk/current-vacancies
Like adults, every child is unique and will come to
terms with a bereavement in their own way. There is
no magic formula or simple solution, but there are lots
of things you can do to support grieving children and
young people with their loss.
Be available
In the early days, it is particularly important to provide
extra care and concern to the child or young person.
Create time and space for activities or just time to be
with each other and listen to them if they want to talk.
Maintain routines
Try as much as possible to continue with normal
routines so that the child or young person can gain
a sense of safety from structure. Things like going to
school and going to clubs will help the child realise
that not everything in their world has changed.
Be truthful
As adults, we naturally want to protect children
and young people, but they may have a much
greater capacity to deal with harsh realities than we
realise. Giving a child a sad truth may be better than
protecting them with a confusing explanation that may
cause them to create fantasies that could be more
harmful.
Being truthful also applies to your own feelings;
children need you to be a model and therefore
showing your true feelings of grief will demonstrate
that it is okay for them to share theirs too.
Use clear language
Children and young people need information given in
words appropriate for their age as without this, they
cannot start to make sense of what has happened.
Although words like ‘dead’ and ‘died’ can seem harsh,
they will lead to less confusion and complication than
phrases like ‘passed away’ or ‘gone to sleep’.
Help them express their feelings
Whether the child or young person is feeling angry,
anxious, sad or hurt, it is important to acknowledge
their feelings and reassure them that what they are
feeling is okay. Activities such as creating memory
boxes will allow children to express their feelings and
provide quality time with their trusted adult.
Look after yourself
The first step to supporting a grieving child or young
person is to get support for yourself. Getting help isn’t
a sign of weakness. Balloons is the local charity for
bereaved children; contact them for advice or support
by calling 01392 926064. Bereavement support is also
available for adults on the Cruse Bereavement Care
website.
8 | Because every day matters www.hospiscare.co.uk | 9

Enormous THANKS
To all of our supporters!
You are amazing! We are so grateful to you for giving your time, money and energy to support your local hospice
charity. We haven’t got space here to mention you all but please know your efforts are massively appreciated.
Here is a snap shot of some of you in action…
Thank you to Brewers Paints
who held a trade day and raised
over £700
Thank you to Robin Rea from the
Rusty Pig and Alistair and Lorna
Handyside for holding a curry
night at Higher Wiscombe
Thank you to Exe Valley Young
Farmers Club for all of their
support this year
Thank you to the Oarsome
Foursome for rowing across the
Atlantic, raising over £30,000!
Thank you to Darts Farm who
donated £4,800 from the sale of
their sunflowers
Thank you to St David’s Players
who supported Hospiscare
at their 50th Anniversary
production of The Grand Duke
Thank you to Okehampton
Young Farmers for their support
during 2019 when they raised an
amazing £2,000!
Thank you to Chris for competing
in two Australian triathlons to
fundraise for Hospiscare!
Thank you to Leah who raised
£1,500 from her raffle in loving
memory of her Auntie Bronia
Thank you to Antonio’s and
Bassetts Farm Primary School for
raising £300 from their ‘Design
an Ice Cream’ competition
Thank you to Sarah Knight
and Sam Gatehouse who
cycled from Land’s End to John
O’Groats, raising over £14,000
for Hospiscare and Farms for
City Children
Thank you to Green Tree Court
and our lovely Open Gardeners
who helped raise over £28,000
during 2019!
Thank you to Thrifty Car & Van
Rental who have now donated
more than £200,000 to
Hospiscare!
Thank you to Withleigh Young
Farmers Club for all of their
support this year
Thank you to everyone who took
part in the Tri-Hards 5k October
challenge, raising over £650
Thank you to Lorraine Addicott
for holding a coffee morning and
raising over £1,200
Thank you to Crediton Friends
of Hospiscare for all the
fundraising events they have
held this year
Thank you to On the Waterfront
who have raised over £1,300 for
us this year!
Thank you to Moorhayes Bar
& Restaurant for their coffee
morning and for hosting our
Pine Lodge Christmas Fayre
Thank you to Feniton Fun Day for
choosing us as their charity of
the year!
If you are fundraising
online consider using
www.wonderful.org
This platform makes no
charge to the charity,
all costs are covered by
corporate sponsors.
Thank you!
10 | Because every day matters www.hospiscare.co.uk | 11

Blooming Lovely:
Mo and Ruth’s flower volunteer story
We love donations
But there are some items we can’t accept
People are often surprised by the range of
volunteering opportunities available at Hospiscare.
There is a wealth of roles that take place behind the
scenes to create the warm and caring atmosphere
that Hospiscare is so proud of. For those who visit
Searle House, the hospice in Exeter, one of the first
things that catches their attention is the flowers.
Behind these vases and posies are a dedicated
team of volunteers, including firm friends Mo Rowe
and Ruth Smith.
Mo describes Ruth as the “old hand” of their duo,
as Ruth’s volunteering career with Hospiscare
began over twenty years ago after her husband
died. Ruth explains, “It is a lovely experience and
I have become really fond of coming in here. I look
forward to it.”
Ruth’s enjoyment of volunteering led her to
approach her friend Mo after the death of Mo’s
husband. Mo explains, “We’re friends you see;
we were friends before we volunteered together.
We really enjoy volunteering here. I’m sure all the
volunteers do, otherwise they wouldn’t come!”
Mo and Ruth both thrive on the unpredictability
of their role, where a ‘typical day’ does not seem
to exist. Ruth says, “We never know when we walk
in on a Thursday what is going to be in the flower
room! It can be absolutely huge arrangements and
no room on the tables or it can be very little!
“We have to ad-lib with our arrangements as we
don’t know what flowers are coming in. We have to
improvise but that’s part of the interest and fun of
it!”
Part of the unpredictability of Mo and Ruth’s
role is that the flowers are donated, rather than
bought. Local supermarkets provide Searle House
with flowers that have exceeded their expiry date
and flowers are also donated from the public
after weddings, parties and funerals. Through the
kindness of these donations, Mo and Ruth are able
to give the flowers a second life and bring their
personal touch to Searle House.
Mo and Ruth have experienced misconceptions
from friends about working for Hospiscare and they
are quick to dispel these. Mo says, “A friend of mine
asked how I felt coming into Searle House in the
beginning and I said I felt fine; it’s uplifting to be
here.
“I think we are so lucky to have a place like this;
it’s so different to being in a hospital as the care
is so focused around making the best of the last
moments of life. People still think that this is where
you come to die and that isn’t always true.”
Ruth finishes by saying, “It’s very rewarding
volunteering here. You leave feeling very grateful,
feeling humble, and very thankful that you can do
things like this for people.”
Contact Vicky or Bob today to find out about
the many volunteering opportunities that
Hospiscare has to offer. Tel: 01392 688005
Email: volunteering@hospiscare.co.uk
Hospiscare shops rely on your
generous donations to raise
money for the charity – but
did you know there are some
items we can’t accept because
of safety issues and disposal
costs?
We aim to divert as much
waste as possible from landfill
through recycling, reuse and
upcycling – but often, items we
can’t sell have to be disposed
of responsibly, which comes at
a cost to the charity. Because
of this, our staff have to refuse
donations that are damaged,
soiled and poor quality, or that
can’t be sold for other reasons.
DON’T FORGET TO GIFT AID IT!
If you are a UK taxpayer, adding Gift Aid to your donation
allows Hospiscare to claim back 25p for every £1 your item
raises (at no extra cost to you!).
Ask a staff member for more information.
There are two main reasons why Hospiscare can’t accept some donations:
Hospiscare is unable to guarantee the
safety of an item
These items include:
• Items without the relevant safety labels
• Safety equipment
• Camping equipment
• Gym and extreme sports equipment
• Roller skates, heelies and skateboards
• High chairs, cots, Moses baskets, playpens
• Electric blankets, used duvets and pillows
• Sun beds and tanning equipment
• Storgage heaters and gas appliances
• NHS medical equipment, medicines or
items prescribed by a medical practicioner
• Ladders and stepladders
Hospiscare can’t sell the item - either
because of poor quality or Trading
Standards
These items include:
• Items that are broken, soiled, damaged,
incomplete or illegal
• Knives and weapons
• Hand knitted items, toys and clothes
• Chemicals and aerosols
• Upright pianos and organs
• Unboxed flat-pack furniture
• Tube TVs
• Printers, scanners and PCs/laptops
What to do with items Hospiscare
can’t accept
• If items are broken, soiled or
damaged, you can take them to
your local recycling centre.
• Some councils offer a collection
service from your home for large
or heavy household items. There
may be a fee for this; please check
with your local council for more
information.
• Donate soiled/damaged blankets
and linens to your local animal
shelter.
If you’re unsure if we can accept your
donation, please ask a member of our
team or call 01392 428822.
Hospiscare is extremely grateful for all
donations and we try to raise as much
money from every item we receive.
Items suitable for sale are sent to one
of Hospiscare’s 20 shops in Exeter, Mid
and East Devon or passed to the Online
Shopping Team to be sold on eBay or
Amazon. The funds raised from the sale
of your items helps to provide care for
Hospiscare patients and their families.
12 | Because every day matters www.hospiscare.co.uk | 13

Why having a Will is
a good thing
Our youngest
Twilight Walker
Having a Will not only provides you with peace of
mind, it ensures that your loved ones are provided
for after your die. Leaving a Will takes the stress
away from your family who would otherwise need to
decide on how to distribute your finances, property
and belongings. Without a Will, your wishes may
not be realised as your affairs will be distributed in
accordance with the law.
Every year, Hospiscare hold a ‘Will Fortnight’ to
encourage people to make their Will in exchange for
a donation. For two weeks, generous local solicitors
across Exeter, Mid and East Devon waive their usual
fee for preparing a simple Will so you can donate that
fee to Hospiscare instead. Hospiscare supporter Ali
and her husband Steve wrote their Wills this year. Ali
explained, “We were both happy and relieved to put
our affairs in order and help Hospiscare at the same
time. The solicitor was incredibly helpful and made
sure we considered things that might not otherwise
have occurred to us - with two children, savings and
a house to think about, this was really important.
It’s very simple to organise and we’ve supported a
wonderful local charity.”
Once you have looked after your friends and family
in your Will, you can also leave a donation, large or
small, to a charity of your choice. This is becoming
a popular way to leave a lasting gift and is simple
to arrange. At Hospiscare we are always so thankful
to the lovely people who have supported us in this
way, When we receive a gift in a Will, we like to pop
down to our chapel and light a candle to say thank
you to that kind person who thought of Hospiscare in
their last wishes; they play such an important role in
helping us keep our nurses caring for local people in
the future.
For further information about Will Fortnight, which
takes place on 11 – 22 May 2020, or to find out
how to leave a gift in your Will, please contact
the fundraising office on 01392 688020 or e-mail
legacyinfo@hospiscare.co.uk. Thank you.
‘Jack’s Angels’, together with new-born baby
Florence, took part in the 2019 Twilight Walk in
memory of a very special grandad, Jack Daniel, who
passed away in our care a month shy of his 100 th
birthday. The ladies of the family walked the 10 mile
route on a sunny July evening in memory of Jack,
raising an incredible £800 between them.
Sarah, Jack’s granddaughter, would like us to share
this very special story. “It was a special walk for us
as Florence, my daughter, was my grandad’s first girl
after having five great-grandsons.
“He passed away in January 2019, one month shy
of reaching 100 and thanks to Jayne, his Hospiscare
nurse, had stayed at home with no hospital
admission until he was directly admitted to the
hospice on Boxing Day when he simply couldn’t cope
anymore.
“My grandad was so upset because he thought he
had ‘ruined our Christmas’ but in fact we were simply
so relieved that he was safe at the hospice and that
his breathing and pain could be helped.
“It was my grandad’s choice to stay at home as he felt
very strongly about avoiding hospital, as he had only
spent two nights away from his farm.
“In the last week of his life, he had time to say
goodbye to us all and told me that I’d better have
a girl! Fortunately for my grandad, he knew a week
before he died that this was going to be the case, so
it was so important that Florence came along on the
Twilight Walk!”
The Twilight Walk is a much-loved event that takes
place each July and last year raised an amazing
£51,107.71. Many people like to support our events
as they offer the opportunity to remember a loved
one whilst enjoying an evening with friends and
families and indeed meeting new people!
In 2020, we are planning
a festival-themed Twilight
Walk on Saturday 4 July
with The Maer suitably
decorated and added
entertainment before
a beautiful walk across
Exmouth. For more
information, check our
website or social media.
We hope to see you there!
Grandad Jack pictured with one of his greatgrandsons,
Toby, aged 2 years old.
14 | Because every day matters www.hospiscare.co.uk | 15

Hospiscare House Clearance
It’s been an event-ful time!
The Hospiscare House Clearance team have over
7 years’ experience of providing a professional,
respectful and efficient clearance service for
properties in Exeter, Mid and East Devon. The
House Clearance service helps raise much-needed
funds by providing a regular supply of quality stock
to sell in Hospiscare shops. Delivering an excellent
service for people who are downsizing, moving
out of the area or dealing with an estate, the team
treat every property with care and sensitivity to
make what can be a difficult time simple and
straightforward.
The money raised from the sale of items donated
via clearances provides vital funds for patient care,
but shifting market conditions have resulted in
changes to the types of clearance services offered.
The ‘Full Clearance’ service which leaves a property
completely empty and clean is a chargeable
service. The ‘Partial Clearance’ service, which
previously included a free collection of up to 7
items of furniture and other saleable sorted and
boxed items, is now being discontinued.
“The decision to stop offering the ‘Partial Clearance’
service was necessary due to rising operational
costs and increasing pressure on resources,”
explains Head of Retail, Helen Hutter. “To ensure
we make the best use of time and resources to
maximise the funds raised for patients, we have
discontinued the ‘Partial Clearance’ service.
Hospiscare will still be offering free collections of
saleable furniture and white goods but we will no
longer be collecting boxes or bags of homewares,
clothes, books or other smaller items. These
items will still be gratefully received at your local
Hospiscare shop.
“This service change will create more space in our
vans for collections of higher value items which
help raise more money from our collection service
to fund care for patients.”
The House Clearance team will fully empty your
property and leave it sparkling clean. Each
clearance is reviewed individually and a quote
provided based on the scale of the job, the travel
distance from Hospiscare’s Exeter warehouse to
the location, and the number of items that cannot
be donated and require disposal. If you need some
help with a clearance, the team will be happy to
chat about your needs. Call 01392 453057 or email
clearance@hospiscare.co.uk.
The Furniture Collections team will collect quality
furniture and white goods that are in good working
order for free. Call 01392 428823 to book a free
collection.
Pre-loved homewares, small electrical items,
clothes and accessories, books and other smaller
donations can be dropped off at your local
Hospiscare shop where they will be sold to raise
money for Hospiscare.
We’ve been busy at Hospiscare since the last
Together newsletter with a host of exciting
fundraising events in the local community.
In September, we had our first ever Wild Tri; an
event which took fundraising to its extreme on the
wilds of Dartmoor.
The daring participants cycled, ran and scrambled
across the rugged terrain of the moors. The
event, which was sponsored by Kitsons, was a
huge success and has raised over £15,000 for
Hospiscare. Plans are underway for 2020’s wild
event so keep your eyes on social media for news
and updates!
Later that month, we had another Hospiscare
first with Candles on the Canal. The ‘In Memory’
event was held at The Double Locks, a perfectly
tranquil and tucked away setting for an evening of
remembrance and togetherness.
Over three hundred people gathered together on
the banks of the canal in Exeter to walk in memory
of their loved ones and as dusk fell, a raft of
glowing candles was sent out onto the water, each
one lit in memory of someone special.
With every person in attendance remembering a
lost loved one, the event created a safe and open
Photo: Rhodri Cooper
space to share memories and feelings. It was a truly
special evening and one that we at Hospiscare will
treasure.
In November and December, light was once again a
prominent theme for Hospiscare as our annual Light
Up A Life services were held across Exeter, Mid and
East Devon. We enjoyed another first for this year
with Carols at the Park, held at the beautiful Deer
Park in Honiton.
Christmas is always a busy season and it was
fantastic to see so many local groups and
businesses get involved with our Christmas Hamper
campaign, where lots of people had fun winning
raffles in the workplace.
It will soon be spring and a time for the gardens
to bloom again. Thank you to the 6,000 visitors
who helped raise over £28,000 at last year’s Open
Gardens!
We have a lovely programme of gardens to visit over
the warmer months so please pick up a booklet and
get in touch if you would like to share your garden.
We are so grateful to everyone who joined us for
these events; your support means that the vital
service we provide can continue.
16 | Because every day matters
www.hospiscare.co.uk | 17

Pine Lodge, Tiverton
Your local day hospice for Mid Devon
Dates for the Diary
Visit hospiscare.co.uk for more!
February
14-15 Wing Walk, Dunkeswell Airfield, Honiton
25 Shrove Tuesday Pancakes, Mackarness Hall, Honiton Friends
March
1-31 Put the kettle on for Hospiscare (Coffee Morning Month)
14 Men’s Walk, Exeter
28 Okehampton Friends Coffee Morning, Charter Hall, Okehampton
April
26 London Marathon
May
15-16 Jurassic Coast Walk
24 Topsham Friends Open Garden with Tea on the Quay
June
6 Skydive, Honiton
10 Canapes on the Quay
13 Abseil, Canonteign Falls, Dartmoor
21-26 Tea@3 with Crediton Friends
July
2 Marnie Burgoyne Memorial Golf Day, Exeter Golf & Country Club
4 Twilight Walk, Exmouth
10 Golf Day and Evening Fundraiser for Hospiscare@Home, Woodbury Park
18 Charter Day Coffee Morning & Light Lunches, Mackarness Hall, Honiton
21 Wing Walk, Dunkeswell Airfield, Honiton
25 King’s House Summer Fete, Honiton
25 Mid Devon Show, Tiverton – Charity of the Year
26 Topsham Friends Open Gardens with Homemade Cake & Plant Sale
August
16 RideLondon
16 Topsham Friends Jazz in the Garden
September
5 Candles on the Canal, Exeter
12 Wild Tri, Dartmoor
“A good time to laugh is
anytime you can.”
Dr Madan Kataria
Thanks to our fantastic Support and Friends Groups,
we have many wonderful events including coffee
mornings and bingo evenings that run throughout
the year. Please check the Events page on our
website for regular updates.
Did you know
you can support Hospiscare
and have the chance to win up to £1000 every week?
Join our Weekly Prize Draw from just £1 per week at www.weeklydraw.co.uk
Hospiscare Lottery is licensed by the Gambling Commission www.gamblingcommission.gov.uk Promoter: Hospiscare.
Players must be 16 or over.
18 | Because every day matters www.hospiscare.co.uk | 19

Shop online
Search for ‘Hospiscare’
on eBay or Amazon
to raise money and find
unique items!
Visit one of our Hospiscare
shops near you...
Buckland House, South Street, Axminster
1 High Street, Budleigh Salterton
129 High Street, Crediton
24 Fore Street, Cullompton
158/159 Cowick Street, Exeter
90-92 Fore Street, Exeter
84 South Street, Exeter
65 Fore Street, Heavitree, Exeter
Unit 2 Trusham Road, Marsh Barton, Exeter
5 Chapel Street, The Magnolia Centre, Exmouth
37 Exeter Road, Exmouth
49 The Parade, Exmouth
141 High Street, Honiton
Dowell Street, Honiton
5 The Arcade, Okehampton
12 Broad Street, Ottery St Mary
2 Marine Crescent, Seaton
27-29 Gold Street, Tiverton
9 Fore Street, Topsham
Summer Lane, Whipton
SUPPORT
HOSPISCARE BY
SHOPPING WITH
AMAZON SMILE
When you shop at
smile.amazon.co.uk
Amazon donates to Hospiscare
Thank you for your support
Together
Spring 2020 | News from your local hospice charity
Exeter, Mid & East Devon
Because every day matters
www.hospiscare.co.uk
Registered charity no. 297798
www.facebook.com/Hospiscare
www.twitter.com/Hospiscare
hospiscaredevon
hospiscare.co.uk | 20
20 | Because every day matters