Awards Newsletter Q1 - Recognizing Q4 2019

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Spotlight AwardsSara Fontaineexemplifies People Are Our Strength, Customers Matter& Community Connection is Vital! HQ, Marketing Manager_ _ _Sara’s leadership has matured over her tenure with Edwards,becoming a key participant in the TCSS leadership team. Saradrafted a RACI chart to help the team organize and structurethe Team Coordinator role. She has taken a proactive approach,turning criticism and complaints into actionable solutions. Shereworked a client-facing presentation that received a high levelof resistance into an informative and consumable version.With the transition of a federal PM, the Alternate PaymentModel Repository team refused to have a replacementPM. However, Sara volunteered to step in and immediatelyadded value. She streamlined communications, eliminatingunnecessary meetings and taking advantage of deep historywith APMs. Sara took the initiative to develop a ReleasePlanning Template in Microsoft Project, ensuring well planneddevelopment and hardening. This allows for productiveengagement the supporting development team, resulting inclearer communications and more timely and useable product.Sara started a Girl Scout troop with her kids, helping them earnbadges and serves as Troop Leader and Cookie Mom. She alsostaffs the book fair at Willow’s school, supports swim meets,cheers at pep rallies, and runs the annual field day.Sara remains highly respected across multiple levels of leadershipat CMMI, and is a visible and influential force in her community.Lily Neatonexemplifies People Are Our Strength, Customers Matter& Corporate Growth Powered by Innovation!HQ, HR Generalist_ _ _Lily provides exceptional customer service to employees. Her rolefocuses on people, but her prompt response and follow up inaddressing employee needs goes above and beyond to exceedtheir expectations. Her approach to improvement is alwaysthoughtful, finding ways to enhance internal processes.In an effort to better assimilate new employees, Lily created a 30, 60,and 90 day check-in process, working directly with hiring managersto establish effective tools and open lines of communication.Lily is a “go to” for special projects by the Director of HR and CFO.Her attention to detail and ability to analyze complex data allowsus to address corporate and government compliance needs. Witha teamwork mentality, she manages efforts supporting enterpriselevel goals, allowing Leadership to focus on strategic actions.Lily took ownership of expanding our HRIS system capabilities,transitioning HR to a paperless environment. This project affordsemployees the ability to make payroll and personal data changes attheir convenience as well as reduces our environmental footprint.Instrumental in the 2019 Rewards and Recognition revamp,Lily provided precise findings with actionable suggestions forimprovement to leadership. Her recommendations fostered bettercollaboration between directors and their managers, significantlyincreased the number and diversity of employee recognitions in2019, and streamlined the overall review and approval process.
Spotlight AwardsMaury Richardsonexemplifies People Are Our Strength& Customers Matter! CMS, Master Scheduler_ _ _One of the CMS clients approached the team in dire need of asolution, she was placed in charge of establishing a means tocollaborate on documentation with an outside agency anddidn’t know what tools were available to do so. Maury steppedup and provided an application recommendation that met theclients need perfectly. He then compiled training materials,volunteered to establish a site, and then trained both the clientand her support contractors on the application.As the New Medicare Card Project trends toward O&M andthe Edwards team starts to roll on to newer initiatives, Mauryhas been the recipient of much of the remaining work tobe performed. He has been helping his colleague gatherinformation for his new IV&V task, conducting 1-on-1 trainingfor the contractors responsible for the follow-on work, andcontinuously demonstrating a high level of collaboration andteamwork that allows us to remain invaluable to the client.Patty Bullingtonexemplifies People Are Our Strength &Customers Matter!CMS, Project Manager_ _ _Patty is an extremely productive member the TCSS team. As thelead for the New Medicare Card Project, she drives personaland team accountability, running routine check-ins, ensuringthe team is on the same page regarding assignments, andfinding ways to provide value outside of assigned deliverables.As the team grows, Patty offered her expertise to new hires,conducting a training focused on knowledge management and508 compliance, ensuring a consistent approach.At the start of the Continuous Improvement and StrategicPlanning Staff Engagement, a project Patty was not assignedto, she quickly designed and released a SharePoint site thatpresented at a kickoff meeting, thrilling the client.Patty exemplifies a customer centric approach. She doesn’t justcomplete deliverables or assignments, she takes time to readand interpret the regulations, giving her a deeper understandingof the what and why. She listens to our client’s pain points andregularly volunteers for additional work, finding ways to lightentheir load, ensuring needs are met before they request it.Patty is also developing a step by step Implementation Guideand with an increase of new members and initiatives, this guideallows for organization and efficiency. In addition, Patty createda library of client-tailored templates and artifact examples onSharePoint, making them more accessible to the team.
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Page 3 and 4: Peer to Peer Awards Service Awards
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Awards Newsletter Q1 - Recognizing Q4 2019

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