Customer Support Must Come Before Business Success

Annie purchased an item from a website. This item had to be imported by the seller
and as luck would have it, the item was delayed at the customs warehouse due to
procedural wrangles.
As far as Annie was concerned, her purchase was not fulfilled because it failed to be
delivered at her address on expected date. The seller begged her to grant a one-week
extension which she did. Unfortunately for the seller, the customs officials were not
in a helpful mood and the item continued to languish at the warehouse. Annie,
unwilling to wait any longer, called customer support and requested for a refund
which; the seller instantly granted.
Most sellers would have argued that delays due to custom procedures are routine.
Very few sellers would think “so whose fault is it? Why should the customer suffer the
delay?”
Sometimes a package might go missing in transit. The seller needs to sort it out with
the shipping agency using the sellers own time and not at the expense of the customer.
Every business has its risks and the business owners need to know and accept those
risks before starting their venture. Once this is done, customer support and Amazon
Vendor E-commerce becomes easy and business success more assured.
If a customer was happy with the result, that customer is twice as likely to come back.
This happens because a trust was built. The customer now knows that if things go

bad, the seller via customer support, can be trusted to do the right thing. This in turn,
spells business success. Let’s face it, unless the seller is totally incompetent, there will
be just a few goods-returned or not-delivered incidents and these, are just not worth
arguing over. Yes, there will probably be a small financial loss attached to such
transactions but every business wanting to be successful, ought to have a budget for
it.
Customer support means having a dedicated person or persons available 24 x 7 (or
at least for the better part of the day), monitoring a chat window accessible to all
customers and prospective customers.
We now live in a World where virtual services can be purchased near instantly. Take
https://www.staffcloud.biz for instance; they provide as many virtual staff as
you need. Just say what you need done and how much staff is needed. Of course, these
virtual staff who could be your customer support staff would be sitting in a call centre
half way across the World. But for all practical purposes, they could be sitting right
next to you.
Having the correct customer support policy and adequate Online Bookkeeping
customer support staff (based on your sales volume or nature of business), will go a
long way in ensuring business success.
StaffCloud Technical Support:
+91 9326311511
info@staffcloud.biz
Find Us On: