Edition 57 (Jan-Mar, 2020)

Company News
With this project, LiSEC also
assessed the technical requirements
of the customer and provided solutionoriented
proposals, which led not only
to an optimised solution following the
final decision of the customer, but also
formed the basis for an efficient and
optimally planned common project.
Service as a factor for success
Lumon has a clear attitude towards
the service it delivers to its customers.
“The reason we go to work every day
is to create better ‘homes’ for our
customers. And because we also wish
to maintain this over the course of
time,” explains Pekka Oikarinen.
With a small service team, Lumon
also continues to support its customers
long after the completion of their
new balcony or façade. And Pekka
Oikarinen is also able to draw parallels
with the cooperation with LiSEC here.
“With regards to the service provided
by LiSEC, we are not simply satisfied
with the ongoing servicing. Moreover
it begins with the training of our
personnel on the new machines and
is confirmed with the rapid response
times when any problems arise.”
The visits to Austria have also left
a lasting impression. The discussions
during planning and the visits to
reference customers, as well as the
insights into production with LiSEC
machines in the GlassForum.
Last but not least: the LiSEC
software
And Lumon is also optimally equipped
when it comes to software. The
LiSEC machine range is further
supplemented for example with
autofab, gps.order, gps.prod and asset
check.
“Alongside the high level of
professionalism that LiSEC has
demonstrated throughout our
cooperation, in my opinion one of
the greatest advantages of working
with LiSEC is the software, which is
optimally tailored to the customer’s
needs. Autofab continues to delight
me – this program is individually
customised to us and our work
procedures,” enthuses Oikarinen.
About LiSEC
LiSEC based in Hausmening/Amstetten is
a globally active group, which has been
offering innovative individual and overall
solutions in the field of processing and
refining of flat glass for more than 50
years. LiSEC’s service portfolio comprises
machines, automation solutions and
services. LiSEC develops and produces glass
cutting and sorting systems, individual
components and entire production lines for
the production of insulating and laminated
glass as well as machines for the processing
of glass edges and tempering systems.
CREATING VISIONS, PROVIDING SOLUTIONS.
Email: claudia.guschlbauer@lisec.com
Website: www.lisec.com
68 Glass Bulletin | January - March, 2020