Diamondbrite-backToBusiness-eBook

CONTACTLESS AFTERSALES CUSTOMER PROCESS
Follow these steps to deliver an efficient contactless aftersales service:
04.
EQUIPMENT
AND MATERIALS
STEP 1
Upon booking confirmation use ultravision ®
by Diamondbrite ® to send a personalised
video to the customer explaining what to
expect on arrival of at the dealership.
STEP 2
When the customer arrives at the dealership
within their allocated time slot, they will find
service reception areas are clearly marked
showing the 2m social distancing markers
set out by government guidance.
STEP 3
At the last 2m marker clearly identify
where vehicle keys should be deposited.
STEP 4
Collect the keys using protective gloves
and sanitise them using Diamondbrite ®
Surface Sanitiser.
STEP 5
Place protective covers on seating, then fully
sanitise all interior and exterior touchpoints
using Diamondbrite ® Surface Sanitiser.
STEP 6
Commence the service, recording any
additional work that will need to be carried
out using ultravision ® by Diamondbrite ® and
send to the customer.
STEP 7
Your customer will be able to use
ultravision ® by Diamondbrite ® to review
the recommended work and authorise
for it to be completed online or request
a call back.
STEP 8
On completion of the service, fully sanitise
the vehicle using Diamondbrite ® vehicle
interior and air conditioning sanitising
products and hang a ‘this car has been
sanitised’ hanger from the rear view mirror.
See our video for details of
How to Sanitise a Car.
STEP 9
Once all work has been carried out and
the vehicle is ready for collection, send a
personalised video using ultravision ® by
Diamondbrite ® showing the completed
work, the Sanitising that has been done
and where the vehicle can be found in
the car park.
STEP 10
On arrival, meet your customer
maintaining the safe distancing
measure of 2m and inform
them where they can find their
keys and documentation.
Provide your customer
with a complimentary
Diamondbrite ® sanitiser
pack to help
re-assure them.
ULTRAVISION® AND DIAMONDBRITE® SANITISER PRODUCTS
FOR A SAFER CUSTOMER EXPERIENCE
An official UK Government supplier and with products developed
to World Health Organisation standards, our range of sanitiser
products have been specifically designed to help you provide a
clean and safe experience for your team and customers:
q Ultravision ® by Diamondbrite ®
Personalised vehicle video system
w Diamondbrite ® Hand Sanitiser
Propan-2-ol formulation to WHO standards
e Diamondbrite ® Surface Sanitiser
Sanitises all interior and exterior hard surfaces
r Diamondbrite ® Total Release interior
and air conditioning sanitiser
Bactericidal and viricidal alcohol based formula
t Carbon Class Cleaner and
Anti-Bacterial Spray
Kills all bacteria and viruses
y Diamondbrite ® Velvet Hand Soap
Non-abrasive with no harmful chemicals
u Diamondbrite ® Sanitiser Pack
Ideal for on-the-go sanitising