Coldwell Banker Complete Real Estate Home Buyer Services Guarantee

COMPLETE REAL ESTATE
Ultimate Service ®
for Homebuyers
When it comes to real estate, it seems like everyone talks about customer service.
Your Coldwell Banker ® professional recognizes that you want more than just conversation.
You want a commitment to action. The Ultimate Service ® Program offers clients our
commitment to deliver real value and assures the highest level of customer satisfaction.
98% Customer Satisfaction
rating from over 85,000 Canadian
Homebuyers & Sellers! *

PUTTING CLIENTs
The Coldwell Banker® team and your sales representative are committed to helping you acquire the
property that’s right for you. We offer the best service in the industry – extensive market knowledge, real
estate marketing savvy and strong negotiation skills. We offer a full-service program to assist you through
the home buying process, from beginning to end. Here are some of the marketing services available to you
to help develop a customized program that reflects your personal needs.
1
2
WE
LISTEN
We want to know what things are most
important to you, the customer.
ESTABLISH WRITTEN
SERVICE STANDARDS
complete a Customer Satisfaction Survey
telling us how we did and how we can
improve.
THE RESULT:
ULTIMATE SERVICE
If you’re looking for a complete program
backed by the best guarantees in the
business, that puts you in control, come
to Coldwell Banker. Discover for yourself
what Ultimate Service is all about.
Buyer Counselling Session
This meeting is key to learning
about your needs, wants and
goals. We’ll then do our homework
to find the right property for you.
Buyer Agency Alternatives
We will discuss alternatives for
agency representation that are
Who’s the We will best live up in customer these written satisfaction? Just ask our customers!
available to you as a potential buying process and guide you
The results are commitments, in. We’ve surveyed or you thousands have the of Canadian right homebuyers and sellers from coast to coast to hear what they
buyer and our representation of through every step along the way.
had to say about the service delivered by their Coldwell Banker professional.
to cancel your Buyer Representation
your customer interests in the
Agreement † .
different agency relationships. Property Search
98.9% 98.9% 99.2% We will create an online property
of customers would
would use Buyer Representation were satisfied with search our according to your specific
recommend YOU us EVALUATE
to a friend.
Coldwell Banker again.
service overall.
3
Agreement
needs and wants and we will be
OUR SERVICE
We will present and explain to your advocate with un-represented
When it comes to service on your terms, we’re the Ultimate in Customer Satisfaction!
When our job is done, we’ll ask you to you the Buyer Representation properties. Our goal is to show you
*Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019.
Agreement and the special services properties, when possible, as they
and benefits it offers.
debut or before they hit the market.
4
Financing Options
We will offer to arrange a
pre‐qualification or pre-approval
appointment with a reputable
lender to identify your range of
affordability and to increase your
negotiating strength.
Estimate of Funds Required
We will provide you with a
preliminary estimate of closing
costs and down payment
requirement anticipated in the
transaction.
Home Buying Process
We will walk you through the home
Team
We will provide you with the
resources of our entire team of
professionals.
COMPLETE REAL ESTATE
©2020 Coldwell Banker Real Estate LLC. All Rights Reserved. Each Office Is Independently Owned And Operated. Coldwell Banker and the Coldwell Banker Logo are
registered service marks owned by Coldwell Banker LLC. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings
of other real estate brokers. We are happy to work with them and cooperate fully.

first
IRST
romotion to Real Estate
etwork
e will promote your property to other
eputable, professional brokers and sales
epresentatives in the area.
Home Enhancement
We will develop a plan to showcase your
property and enhance its ability to attract
buyers. We will discuss with you the
benefits of home staging and the options
Qualifying Buyers
We will seek financial qualifying
information on all buyers submitting
a purchase offer. Our goal will be to
pre-qualify or pre-approve the buyer
Property Showing available to you. Condition Monitoring
through After-Sale a reputable Service lender.
ultiple Listing We Service will show you properties that We will monitor and inform you of the We will contact you after the closing
e will prepare a plan meet for the your criteria property you have selected Seller Disclosure
progress of the purchase agreement, Negotiate to follow Purchase up on remaining Offers details or
o appear in the local and Multiple offer a balanced Listing view of each We will explain including the benefits the satisfaction of providing of all a We will service review needs. all purchase offers as
ervice. The information property. will be submitted written disclosure contingencies regarding and the conditions during they are presented and we will negotiate
y the date we have selected for the of your property the entire and, transaction. if applicable, will on your Service behalf Satisfaction to reach a purchase Survey
roperty’s debut on Property the market Evaluation to
present your disclosure to buyer prospects agreement We will with provide terms you that with are a favourable confidential
chieve maximum We impact. will research and review with to assist them Review in preparing of Discovered an offer. Defects and protective survey for for the you. evaluation of our
you all available reports and other We will explain the benefit of obtaining services.
roperty Promotion documents pertaining to the property Home Warranty a professional property inspection. Closing the Sale
e will create a marketing that may resource affect its to value and future We will provide We information will thoroughly regarding review with how you
romote the details resale. of your We property will provide you with a warranty recent on any the defects operating discovered systems during the
We will Future monitor Service and inform you of the
progress We would of the be transaction delighted including to provide
ncluding specific highlights sales of similar and photos properties before your you house may property increase inspection, the marketability or disclosed by the satisfaction you with general of all contingencies market updates and and
nd/or video of your make property. an offer We on will a property. of your property the seller, and help to enable reduce you your to accept or conditions assistance during with the any entire future transaction. real
mail it to potential out-of-town prospects,
howcase it online Offer and also Preparation offer it to
liability to the specify buyer. the remedy for each defect
disclosed.
estate needs.
After-Sale Service
rospective buyers We viewing will prepare your property. a written offer Marketing on the Activity Report
property you choose to purchase, We will provide Walk-through you with regular Marketing
We will contact you after the closing to
follow up on any remaining details or
irect Marketing with terms and conditions approved Activity Reports We will of competitive accompany market you on a thorough service needs.
e will prepare promotional by you. materials
egarding your property and arrange for
conditions, buyer walk-through activity of and the the property actions (if one
we have taken is provided to market for your in the property. sales contract) Relocation Assistance
heir distribution to Negotiation target market Strategy areas
o attract potential We buyers. will provide you with our
before closing.
Home Finding Process
We will provide you with details about our
relocation and referral services, which are
experienced and professional We will review with you the home-finding
stimated Proceeds negotiation skills, with the goal process of that buyers are most likely to
available to you at no cost, regardless of
where you are moving.
e will furnish you getting wth an the estimate best terms of the for you. follow including financial qualifications,
roceeds you can expect from the sale of property selection, financing options and
our property.
closing procedures.
† Some Buyer Services are appropriate only when a Buyer Agreement is in place.
Based on survey responses * Based from on over survey 85,000 responses Canadian from buying over and 85,000 selling Canadian customers buying to December and selling 31, customers 2019, 98% to of December customers 31, 2019,
responding were satisfied 98% with of the customers service provided responding by their were Coldwell satisfied Banker with the representative.
service provided by their Coldwell Banker representative.

Who’s the best in customer satisfaction? Just ask our customers!
The results are in. We’ve surveyed thousands of Canadian homebuyers and sellers from coast to coast to hear what they
had to say about the service delivered by their Coldwell Banker professional.
98.9% 98.9% 99.2%
of customers would
recommend us to a friend.
would use
Coldwell Banker again.
were satisfied with our
service overall.
When it comes to service on your terms, we’re the Ultimate in Customer Satisfaction!
*Based on survey responses from over 85,000 Canadian buying and selling customers to December 31, 2019.
COMPLETE REAL ESTATE
©2020 Coldwell Banker Real Estate LLC. All Rights Reserved. Each Office Is Independently Owned And Operated. Coldwell Banker and the Coldwell Banker Logo are
registered service marks owned by Coldwell Banker LLC. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings
of other real estate brokers. We are happy to work with them and cooperate fully.