Untitled-2

GUIDELINES
& PROTOCOLS
FOR THE
NEW NORMAL
OMAN OASIS STANDARD
OPERATING PROCEDURES
DURING AND POST RESUMPTION
OF BUSINESS AS PRECAUTIONS
AGAINST COVID-19

CONTENT
THE PURPOSE
01-03
HEALTH AND
SAFETY PRECAUTIONS
04-10
BUSINESS
OPERATIONAL
GUIDELINES
11-19
PROCESS
RESPONSIBILITY
20

COVID-19
Coronavirus disease 2019
(COVID-19) is an
infectious disease caused
by severe acute
respiratory syndrome
coronavirus 2
(SARS-CoV-2). Common
symptoms include fever,
cough, fatigue, shortness
of breath, and loss of smell
and taste. While the
majority of cases result in
mild symptoms, some
progress to acute
respiratory distress
syndrome (ARDS) likely
precipitated by a cytokine
storm, multi-organ failure,
septic shock, and blood
clots. The time from
exposure to onset of
symptoms is typically
around five days but may
range from two to fourteen
days.
The virus is primarily
spread between people
during close contact, [a]
most often via small
droplets produced by
coughing, [b] sneezing
and talking. The droplets
usually fall to the ground or
onto surfaces rather than
travelling through air over
long distances. Less
commonly, people may
become infected by
touching a contaminated
surface and then touching
their face. It is most
contagious during the first
three days after the onset
of symptoms, although
spread is possible
before symptoms
appear, and from people
who do not show
symptoms. The standard
method of diagnosis is
by real-time reverse
transcription polymerase
chain reaction (rRT-PCR)
from a nasopharyngeal
swab. Chest CT imaging
may also be helpful for
diagnosis in individuals
where there is a high
suspicion of infection
based on symptoms and
risk factors; however,
guidelines do not
recommend using CT
imaging for routine
screening.
02

THE PURPOSE
The purpose of the
document is to provide
an overview of the
policies and procedures
to be adopted by
organizations at
workplace as measures
to cope up with outbreak
of COVID-19 pandemic.
This document defines
the measures that all
employees shall follow to
protect staff and
maintain the integrity of
products from
biosecurity threats,
including human
communicable diseases
as well as guidelines in
managing the various
risks to the business
emerging from the
situation.
SCOPE
The practice involves all
staff in all areas of Oasis
Water Company.
01

HEALTH AND SAFETY PRECAUTIONS
Being a food and beverages industry and serving the needs of our consumers and
customers, we also bear a huge responsibility of ensuring that our products are always
safe for consumption. Following guidelines need to be adhered to for ensuring people
and product safety
GENERAL GUIDELINES TO BE FOLLOWED
a) Please plan return of the associates to work in staggered manner - those who
can work from home shall continue to work from home
b) Associates are required to inform about the Factory HR Manager if their
residence is categorised as ‘RED Zone’ by the local administration
c) People returning to workplace after any illness, shall provide the health
certificate from any primary health centre or prescribed private clinic.
d) Anyone with any pre-existing illness such as diabetes, cardiac ailments, high
blood pressure etc. should take extra care to keep themselves safe and
healthy
e) If anyone had travelled abroad, he/ she will have to mandatorily start a 14-day
self-quarantine from date of arrival at base location. He/she must inform their
functional head or HR Head so that we can track his travel history and support
accordingly
f) Operations at the factories & warehouses shall only happen post clear
directions / approval by the government body and all the conditions stipulated
by the authorities shall be complied, at all times
g) The operations shall be conducted with minimal workforce at site and all
should practice the Social Distancing while at work – maintaining 1 metre
distance from other associates except while in the distribution vehicles.
h) Ensure that key personnel for the activity are available AND any untrained /
unqualified personnel is not deputed, especially for critical operations.
i) Employee selection / approval process to return to work: only upon approval of
HR Head
j) Hand sanitizers should be kept at entrance, exit and wherever it is required
04

THE PURPOSE
IMPACT ON BUSINESS
The Coronavirus
(COVID-19) pandemic
represents huge health
and safety risks, forcing
most of us to a swift
reconsideration of our
current and future plans,
work activities and a way
of life in general. To
successfully manage
through a pandemic,
organizations need to be
agile and develop
response strategies
tailored to their business
and risk profile, which are
then tested constantly to
ensure their effectiveness.
Across the pandemic
cycle, there will be four
core challenges that all
businesses will face.
These challenges are: cost
savings, employee
well-being and
productivity, shifting risk
profile, and risk
management and
business enablers.
03

HEALTH AND SAFETY PRECAUTIONS
GUIDELINES FOR SECURITY IN FACTORIES
a) List of approved people allowed entry to the unit shall be made available with
the Security at gate
b) Security should register the employee wise body temperature details during
their entrance, if any abnormality is noticed, then prevent his / her entry and
report to HR & HOD
c) Security should check the company provided transportation vehicle drivers
health condition, vehicle sanitary condition and record the same in a register
d) Material movement vehicle - driver/cleaners health conditions should be
checked, recorded and then allowed into premises
e) Generally, visitors shall not be allowed inside the premises. For any exception,
Unit head has to approve the same. Visitors need to fill the health declaration
form and security would check temperature & health condition
f) Control Room for CCTV to be manned for ensuring no gathering of people
g) Areas not covered under CCTV – should be patrolled for surveillance
h) No entry to the premises without hand sanitizer usage
i) Spray disinfectants once a day inside the buses/ cars
j) In case of any of the symptoms i.e., Dry Cough, Cold, Fever & Throat Pain
immediately contact the Doctor
k) Maintain minimum distance of 1.5 meter while queuing up for security /
attendance
l) Use hand sanitizer after marking attendance
PRECAUTIONS DURING COMMUTING IN THE COMPANY PROVIDED VEHICLES
a) Wearing mask / face cover (mandated from home to work and back to home)
b) Hand sanitizer usage – At the time of embarking & disembarking (one
associate to be nominated as leader of the bus to ensure this)
c) Maintain appropriate distance, while seating (at least alternate seat shall be left
vacant)
d) Ensure no handshake & close interaction
e) Avoiding sharing drinking water/ beverage/ edible items
f) The vehicles shall be sanitised after every use
g) Cars shall have only 1 or 2 occupants in addition to the driver
06

HEALTH AND SAFETY PRECAUTIONS
k) Everyone should be encouraged to wash their hands often
(at least once in an hour)
l) Minimum 7 days stock to be maintained for hand sanitizers, face masks and
disposable wipes
m) No Mock drills shall be planned during this time to ensure unnecessary
assembly of the associates. However, all the emergency response systems like
fire hydrant / detection / alarm systems shall be tested and should be in 100%
working condition
n) Reduce face to face meetings and encourage VCs wherever possible
o) The guidelines laid down by QSE dept. for GMP / Material Receipt /
housekeeping and start up activity shall be strictly followed
p) All Electronic & Electrical Switches - Items touched (including keyboard) to be
disinfected with disposable wipes (Once in 2 hours)
q) Use of Biometric Scanners attendance and access control using finger
impression shall be avoided or shall be replaced by facial recognition system.
PRECAUTIONS WHILE SHIFT CHANGEOVER
a) Transport vehicle bringing the associates shall stop outside the gate
b) Incoming shift associates should ensure that they maintain the social distance
while waiting for their turn inside the rest/change room
c) Preferably, incoming associates and outgoing associates should ensure that
they visit the rest/change room sequentially and maintain the social distancing
d) Markings outside the rest/change room shall be made
e) Security team shall ensure the distancing in and outside the locker room
f) Shift Associates entering and exiting from the work area should be from
separate doors. Plants & Depots to identify pathways / corridors for entry and
exit. Entry points should have the hand sanitation facility
g) Post bringing the shift associates, transport vehicle should be sanitised before
they take the previous shift associates back home
h) If the line needs stopping in between, the necessary instructions to be given
with safety as a priority
i) The entry / exit regulations to be followed for all categories of people -
associates, contract labour etc.
05

HEALTH AND SAFETY PRECAUTIONS
SPECIFIC HEALTH AND HYGIENE BASICS
a) Educate workers and all employees on symptoms and briefing them to report
such symptoms to the HOD/Manager.
b) Ensure training of all employees and contract associates for Precautions
against Covid-19.
c) Sanitize entire premises including main gate, inside plant, outside plant, office
area, scrap yard, offices, canteen, washrooms, occupational health centre,
ambulance, ATM, food vending machine and all other areas on twice in a day
i.e. before and after office time by using 1% sodium hypochlorite solution or
phenyl or by using appropriate sanitizer, preferably containing an alcohol of
about 70%.
d) Ensure that the workplace has adequate supplies of tissue paper/hand towels,
disinfectants, sanitizers and masks.
e) Door handles, Locks, keys, wash basin knobs and other metal items such as
utensils can be sanitized by using alcohol based sanitizers and people may be
trained to avoid direct touching of the same as far as possible (and instead, as
an example, they may use handkerchiefs to operate door handles).
f) Schedule duty hours for Ambulance driver, Occupational Health Centre
persons and Medical Practitioner Doctor during working hours.
g) All inbound parcels are fumigated/ sanitized prior to the examination.
h) Educate employees on infection control and good personal hygiene during “on
the job” periodically and during “Induction” of new joined employee.
i) Common touch points such as finger print scanners, landline phones, door
handles/ knobs, elevator buttons, light switches etc. should be avoided to the
extent possible and care should be taken that face is not touched when
touching such high contamination risk zones. Perform hand hygiene
immediately after coming out of such places.
j) Develop plans related to visitor and employee body temperature screening by
using infrared thermometer and follow-up actions.
k) Ensure adequate supply of appropriate Personal Protection Equipment (PPE)
and medical equipment (e.g. thermometers, disposable gloves, masks, N-95
masks and disinfectants) and undertake training to familiarize employees on
their usage.
08

HEALTH AND SAFETY PRECAUTIONS
GUIDELINES FOR USAGE OF PPES
a) All associates must use face mask when travelling / in factory premises
b) Security personnel who is checking the temperature of visitors / associates are
advised to wear N95 mask
c) Where ever possible the associates shall be given their individual work-related
PPEs and they should keep the PPEs in their custody to prevent mix up
d) Do not share lockers for storing personal stuff
e) For any commonly used PPE – they shall be sanitised before every use
GUIDELINES FOR TRUCKS & TRUCK DRIVERS AND SALESMEN
a) Truck drivers and salesmen shall be screened before entry to the premises
b) Truck cabins shall be sanitised – especially the Company Owned Vehicles
where cabins are used by more than 1 user
c) Truck drivers and salesmen shall not enter the office areas. Arrangements shall
be made so that they can complete their transactions through a window,
maintaining the required distancing.
d) Empty bottles upon receipt from the customers shall be sanitized as per the
protocol before it is loaded onto the vehicle.
VISITORS IN PRODUCTION AREAS DURING A PANDEMIC
a) All non-essential visits to the company are prohibited during pandemic
outbreaks.
b) If, for any reason, a visitor must be admitted to the facility, he/she must be
accompanied by an authorized employee at all times.
c) Provide masks to all visitors.
d) Ask all visitors to wash their hands following the procedures outlined in this
SOP prior to proceeding to interacting with staff.
e) No production access is to be permitted during a pandemic, except to repair
or maintain production equipment and then only when such work is essential to
ensuring the integrity of the production process.
07

HEALTH AND SAFETY PRECAUTIONS
Wash Hands
Thoroughly
Use Soap
or Hand sanitizer
Keep Safe Distance
From Other People
Stay Home
If Possible
Use Face Mask
or Respirator
Improvise. Use
Scarf or Bandanaa
Avoid Large
Crowds
Do Not Meet
Infected or Sick People
Do Not Touch
Your Face
esp. Mouth,
Eyes, Nose
Do Not Travel
Unless Necessary
Do Not Touch
The Front
Part of a Mask
Do Not Hoard
Goods or Drugs
10

HEALTH AND SAFETY PRECAUTIONS
09
l) Ensure that the company has appointed at least one designated Point of
Contact (POC) (may be the HSE manager), who will be responsible for
implementation of policy and during activation of contact tracing processes at
the workplace.
m) Check the regulatory websites (Ministry, WHO, FDA etc.) daily for updated
advisories (e.g. travel advisories) and update employees accordingly.
n) Ensure persons above 65 years of age and person with co-morbidities are not
allowed to come or encourage working from home.
o) Ensure that employees who have travelled to affected areas are quarantined
for sufficient number of days, as advised by the Medical officer. Keep a check
on employees’ health by phone or email during his/her absence from work.
p) Ensure common areas e.g. pantries, washrooms, meeting rooms are
disinfected daily by using day wise alternative disinfection solutions and keep
the record for the same.
q) Designate a room/area in the office with nearby toilet facilities as the isolation
room/area for the employee(s) with fever to use. Identify the isolation route (a
route that is not commonly used by employees/visitors) that leads to an area
where the employees with fever can be brought to the clinic/hospital and
ensure proper sanitization of the place after usage of the room.
r) Keep log book for the usage of the isolation room which shall include all the
activities carried out in the room including sanitization, routine cleaning etc.
s) HSE Committee and internal team working on healthcare of employees should
ensure they have adequate personal protective equipment and other infection
prevention and control supplies for both providers and patients, such as hand
hygiene supplies and patient facemasks. Other recommendations include:
a. Have contingency plans if the demand for PPE or other supplies exceeds
supply.
b. Assess environmental cleaning procedures.
VISUAL MANAGEMENT
a) Visual Aids for COVID-19 symptoms, Social Distancing and Sanitization
protocol in the main gate, pathways, change room, shop floor passage,
external plant, canteen and toilet.
b) Helpline Numbers to report suspected cases have also been displayed at
prominent places.

BUSINESS OPERATIONAL GUIDELINES
As lockdowns were increasingly enforced, the government had identified people
working in the food and beverages as key workers. This allowed the sector to maintain
continuity of operations factories, warehouses and distribution of products even in
“RED ZONE”.
However, several customer segments including HORECA, commercial establishments,
health and fitness centres, beauty clinics were all significantly impacted eroding sales
revenue generation opportunities in those segments. Hence, business continuity plans
with minimal impact on supply chains in worst case scenarios to be worked out to
ensure that business and financial risks of the organisation is appropriately addressed
in such unfortunate eventuality.
Moreover, there’s is a need for effective implementation of Work from Home (WFH),
optimum utilization of technology, such as usage of digital signatures, e-meetings,
online reviews etc. for conduct of business with minimal requirement of physical
presence and adherence to cyber security norms. However, in most of the business set
up, physical presence of staff in office is imperative and hence safety of team members
from COVID-19 assumes high importance.
Need to adopt the following procedures, to serve as standard best practices to prevent
and mitigate possible risks across the six areas i.e. Strategic, Health and Safety,
Financial, Operational, Legal and Information Technology.
STRATEGIC
Given the high probability of a significant adverse impact on company operations
due to the ongoing lockdown coupled with lack of visibility and uncertainty over
the economical and geo-political scenarios over the coming months, it is
imperative for businesses across industries and size and scale to revisit their
business strategies and plans in the short term as well as in the mid to long term.
Many businesses would have already revisited the short-term strategies and plan
and already started implementing them while working remotely or when the
business operations resume. Some of the strategic aspects that could be further
considered when the business operations resume are as follows:
a) Communication is Key: Communicate regularly with employees, supply chain,
major customers and third-party stakeholders about Company's plans and
actions taken to build upon trust and confidence and factor in their
perspectives.
b) Industry /competitor tracking: Implement a mechanism to identify and track all
the latest industry developments and updates from major competitors in the
industry.
12

11

BUSINESS OPERATIONAL GUIDELINES
b) Business impact analysis: Identify the actual impact on the company’s overall
financials for FY 20 and FY 21 due to the lockdown and probable future
scenarios and consider the outcome in the revised strategy and plan.
c) Cash-flows: Prepare and monitor cash flows (AP & AR) on daily basis listing
possible collection flows vis-à-vis immediate payments with focus on
controllable line items.
d) Working capital planning: Prepare the working capital plan for the initial 6
months after resumption of normalcy post lockdown, as decisive planning for
this period would be crucial for ensuring business continuity.
e) Contingency Fund planning: Assess the additional financial burden due to loss
of revenues, increased cost of operations, lost opportunities, reduced
productivity, etc. and make necessary arrangements for contingency funding
in case of shortfall.
f) Billing and receivables: Immediately raise all pending invoices / debit notes
where due and rigorous follow-up on collections.
g) Payment prioritization: Divide immediate outflows into Critical, Important and
Avoidable categories and make necessary arrangements of funds to honour all
Critical and Important payments (e.g. wages, statutory payment obligations,
critical raw material and packaging material suppliers, manpower contractors
etc.).
h) Control Cockpit: On priority, identify and put in place a mechanism to create,
circulate and discuss most relevant MIS' and Dashboards to monitor and
control financial and operational performance (e.g. financials, cash flows, key
operational metrics, etc.) on increased frequencies (e.g. daily / weekly as
against earlier monthly frequency).
i) Negotiate commercial terms with third parties: Review critical contracts with
customers and vendors and negotiate the revised terms and conditions in line
with the revised business strategy(ies), if any.
j) Projection of Financials 2020-21: Besides working capital management,
monitoring cash flows, invoicing & following-up of receivables, it is essential to
draw up the projected financials for 2020-21 to conservatively understand the
impact of COVID-19 on the top line and bottom line. This farsighted exercise
would be crucial in better fund management.
14

BUSINESS OPERATIONAL GUIDELINES
c) Product portfolio / design: Companies need to prioritize and focus on those
products in their portfolio on parameters such as elasticity of demand,
high-margin, shorter production time, easily transportable, etc. to be able to
effectively and efficiently utilize the reduced resource (manpower, material,
finance, etc.) availability.
d) Input materials: The existing sources of procurement may or may not be viable
in the revised scheme of things. Need to revisit the direct / indirect material
portfolio, substitution of source, review fixed rate contracts, import vs
indigenous procurement and so on.
e) Predictive Analytics: Leverage digital tools to predict and analyze the trends or
create hypothesis on critical business strategies and outcomes.
f) Back-up teams: Assess the need and ability to create back-up for key
personnel / teams and making them operate from different locations.
g) Delegation of Authority: Review and revise the current delegation of authority
matrix / giving additional powers to team members as deemed appropriate to
enable faster business decisions.
h) Back-up plan: Keep alternate plans ready (i.e. Plan B / Plan C) given the
uncertainties in the short to medium term such as Merger & Acquisitions;
Collaborations; Divestments; new product offerings, etc.
i) Consider leveraging Public Relation (PR) Agencies: Adopt necessary Public
Relation or other similar measures to spread news on efforts taken by the
Company towards employees and third parties or to address any rumours /
mis-information about the Company and proper positioning on social
networking websites.
FINANCIAL
The pandemic has disrupted many businesses’ value chain across the globe and
across industries. The result has been a significant reduction in the estimated
GDPs across all major economies in the world. We need to optimally manage the
funds and cash flows to stay afloat during this crisis by adopting measures such
as:
a) Fiscal Stimulus: Ensure proper utilization of various fiscal stimulus announced
by Government and other Regulatory bodies, relaxation measures by the
respective bankers, relief packages for impacted sectors, etc. (e.g. interest
rate reduction, extension of moratorium for loan repayments, compliance dates
extensions etc.)
13

BUSINESS OPERATIONAL GUIDELINES
b) Inventory management: Identify and make alternative arrangements for any
shortages in key materials, stores and spares, etc. for basic operations where
vendors have expressed inability to meet their obligations and notified the
company on invoking of Force Majeure clause.
c) Supply chain management: Consider short term changes to supply chain and
logistics models to avoid any bottlenecks due to dependency on single
customer or third parties by adopting to measures such as identifying
alternative suppliers, materials, production alternatives, new sales channels,
etc.
d) WFH guidelines: Design, communicate and implement necessary measures
such as flexible work timings, WFH, daily updates from employees stuck in
different cities due to immediate lockdown announcement, etc.
e) WFH productivity measurement: Periodically monitor productivity of team
members working from home be seeing relevant information on a daily / weekly
basis and approval from managers.
f) Adequate resourcing: Identify unplanned and unexpected gaps created in
resources due to reasons such as migrating back to hometowns, inability to
resume work due to other reasons, whether temporarily or permanently and
take immediate mitigating actions to manage backlog.
g) Be flexible and agile: Consider leveraging decentralized teams to remotely
support other severely affected geographies. In case of centralized teams,
assess if operations can be effectively managed from decentralized locations
and there is merit in doing so.
h) Update policies and procedures: Review and revisit the key policies and
procedures in the wake of reduced / slow pace of operations post the
lockdown so that critical changes in the processes are identified and
communicated to all concerned for smooth operations
i) Skill set management: Assess the need for immediate cross training of people
for smooth operations
j) Updated Risks & Controls: Revisit the existing enterprise risk management
framework considering the revised policies and procedures to identify and
mitigate any new risks arising from the revised ways of working and implement
necessary controls in place
16

BUSINESS OPERATIONAL GUIDELINES
k) Cost optimization program: Create specific task force to optimize certain
significant costs considering the revised business strategy and plans, such as:
a. Manpower costs – including review of manpower requirements due to
change in activity levels, realignment of compensation structures,
productivity linked compensation, remote working and crowd sourcing,
early relieving of employees serving notice period, etc.
b. Raw materials and packing materials – use of alternate vendors, local vs.
imported, etc.
c. Transport and logistics cost
d. Travel and living expenses
e. Rent / leases, etc.
l) Mitigating Forex / commodity price fluctuations: Factor in any unexpected
foreign exchange losses and stock losses due to huge foreign currency
and commodity price fluctuations, respectively.
m) Fraud Prevention: Identify areas prone to fraud and put in place additional
controls as may be needed to safeguard against any embezzlement of
funds or misuse of office facilities by employees to meet their personal
needs, during or post lockdown.
n) Insurance: Initiate the process of raising relevant insurance claims
depending on coverage. Reconsider the adequacy of insurance coverage.
OPERATIONAL
As businesses of different size and scale gear-up to restart their operations, it is
critical that there are immediate and adequate measures put in place to be able to
operate in conditions never seen before. There is no doubt that any stakeholder’s
health and safety will supersede any other priority of the businesses. However, at
the same time, companies will need to recalibrate its ways of working to ensure
that the operations are still run in an efficient and effective manner. Some of the
measures that can be taken by organizations immediately on resumption of work
can include:
a) COVID 19 Task Force/ Crisis Management Team or equivalent: Daily action
and tracking of the directions / guidelines issued by the designated Crisis
Management Team, including learning from global developments, to ensure
meeting the twin objectives of employee health and safety and business
objectives.
15

BUSINESS OPERATIONAL GUIDELINES
h) CSR obligations: Fulfil the CSR obligations or benevolent objectives by
contributing funds / grants to appropriate entities or eligible causes
INFORMATION TECHNOLOGY (IT)
The organisation will need to revisit the IT strategies and capital commitments
towards IT. By leveraging latest digital tools and techniques and ongoing adoption
of evolving technologies, the company should be able to efficiently and effectively
manage the business by bringing in automation and reduce manual intervention in
several processes. Further, the ability to remotely operate as many functions as
possible, i.e. apart from functions like plant operations, transport and logistics, etc.
which requires human intervention, will be largely dependent on the level of
automation and tools and technologies deployed by the organisation. Some of the
IT related aspects that need to be factored in as organization’s plan to restoring its
operations may include:
a) BCP and DR planning: Plug in gaps noted in the existing BCP / DR plans
during the lockdown period with necessary fixes and implement a process of
periodic testing of such BCP and DR plans
b) Enhancement of IT infrastructure, tools and technologies: Based on the
experience of remote working in the lockdown period, invest in and implement
relevant digital tools and technology to reduce dependency on physical
presence in office to the extent possible, including automation of certain
manual tasks that can be performed by BOTs through use of Robotic Process
Automation (RPA), Machine Learning (ML), Neuro-linguistic programming
(NLP), etc.
c) Remote Access: Enable remote access solutions to operate IT systems
enabling WFH or from any other location outside office by providing VPN, VDI
or any other remote access for remote connection.
d) Data Privacy / Security: Ensure remote access devices have adequate security
controls to prevent sensitive data leakages or compromise of Data Privacy /
Personally Identifiable Information / GDPR guidelines and other confidential
information by:
a. Having an up-to-date antivirus and other necessary security features
enabled
b. Ensuring adequate security controls in cases where employees use their
own devices just as in case of Company's own devices
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BUSINESS OPERATIONAL GUIDELINES
LEGAL
Various Regulatory Authorities and some of the recent Court Orders have thrown
some light on the implications of certain common legal matters such as invocation
of Force Majeure Clause (FMC), Labour Law interpretations, etc. However, every
case will need to be assessed on its own merit and circumstances. Accordingly,
companies will need to identify specific areas prone to difference of opinions
between the company and third parties and take necessary steps to safeguard the
company’s interests:
a) Legal updates: Identify the person responsible for ensuring that all the relevant
regulations / directions / restrictions imposed by respective statutory
authorities, WHO, Supreme Committee etc., as to its applicability, properly
communicated internally and issue periodic updates to the task force or
equivalent for further actions.
b) Litigation Management Tracker: Updated tracker to ensure litigation
management would be critical as significant amount could be stuck in litigation
and any oversight of it due to focus on post COVID-19 operational matters
would result in unforeseen financial implications.
c) Force Majeure Clause (FMC): Obtain legal opinion on the implications of nonfulfilment
of immediately due major financial and contractual obligations, if any,
to safeguard against any future litigations, e.g. invoking a force majeure clause
(FMC) or steps to be taken in absence of a FMC in the contract / absence of
contract and also consider reporting obligations in financial statements.
d) Consider Legal implications: Revise HR policies and procedures only after
considering Regulatory compliances and internal approval mechanism (e.g.
union requirement, etc.).
e) Regulatory Disclosures: If delayed, immediately ratify failure to timely make
necessary disclosures to any Regulatory bodies and Authorities to ensure
compliances with applicable regulations (e.g. SEBI, Stock Exchanges, Income
Tax, GST, Labour Laws, etc.).
f) Audits: Discuss and agree on the timelines with the respective Auditors for
completion of Statutory and other Audits basis the directions issued by the
concerned Regulatory Authorities (Companies Act, Income Tax Act and GST
Act).
g) Employee Declaration: Obtain legal advice if it is necessary to take selfdeclaration
from employees and contractors who have returned to work as
regards full disclosure, liability acceptance, etc. in case of non-adherence to
Regulatory requirements by them.
17

PROCESS RESPONSIBILITY
REASSESSMENT PROCEDURES
This document shall be reviewed annually in light of any known cases of transmission at
the establishment and modified as required.
REASSESSMENT FREQUENCY
Annually
CORRECTIVE ACTIONS
Employees observed failing to follow the instructions contained in this document shall
be retrained as soon as possible. Repeat offenders shall be sent home.
FINAL ACCOUNTABILITY
The General Manager
20

BUSINESS OPERATIONAL GUIDELINES
c. Appropriately hardening remote access devices e.g. disable USB and
other media device access
d. Restricting external websites and services such as Gmail, Facebook, etc.
for remote connection
e. Monitoring and maintaining logs of remote access devices for critical
transactions
f. Ensuring adequate back-up of work carried out by employees on laptops /
desktops while WFH.
g. Digital Signature: Get digital signatures for key employees to be able to
authorize / sign key documents remotely.
e) IT Helpline: Establish dedicated IT helpline to address user queries related
to IT issues while WFH.
19

Oasis Water Co. LLC
PO Box 87, Rusayl 124, Sultanate of Oman. Tel.: 24446392, Athaiba: 24494427, 24495822
Fax: 24494908, Email: info@omanoasis.com, www.omanoasis.com
/ OmanOasis
/ OmanOasisOfficial