Byline High Res

KDN PP 5847 / 07 / 2013 (032890) / 1st Issue / May 2020
The 4th Industrial Revolution
Are We Ready?
MABC BYLINE 1

2 MABC BYLINE

contents I
CONTENTS
04 Chairman’s Message
05 High Commissioner’s Message
06 The 4th Industrial Revolution
– Are We Ready?
10 Hinrich Foundation Digital Trade Report
13 How Do You Really Keep Employees
Engaged?
19 What Will Urban Living Look Like In
The Future?
22 MABC Annual Gala Dinner 2019
A Success!
24 MABC Activities
35 Members News
38 New Members
14 My Malaysian Internship Experience
17 Insights Into Malaysia’s Tax Amnesty
Programme
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MABC BYLINE 3

I MESSAGE
chairman’S
MESSAGE
Dinesh Nambiar I Chairman
MALAYSIA AUSTRALIA BUSINESS COUNCIL
I am pleased that our Byline has now resumed after a temporary hiatus as we dealt with a few challenges related to the cost of production,
delayed content and then we were hit by COVID-19 which further disrupted the work. The hike in production cost including the postage
cost have caused us to re-think the medium of communication. With online communication being the preferred method of communication
by most people, Byline will now be sent to you on soft copy and as usual a copy will be posted on the MABC website. We hope that you
will find this a more practical and readily available means of accessing the MABC activities.
So much has been experienced, reported and discussed on COVID-19 that I think it would be superfluous to add anything further other
than to state that the impact on us in one way or another, both in business and our personal lives, is unlike anything we have ever
encountered. I am pleased to inform that Malaysia is now in the ‘recovery’ phase of the Movement Control Order (MCO) with a low number
of infections and deaths at or near zero. Malaysia and its Ministry of Health must be commended for the early actions that were taken
to manage the pandemic especially with our porous borders, our social practices and the large number of foreign workers. The firm and
possibly ‘not so popular’ actions of the authorities and good cooperation from the public have produced a result which places Malaysia
amongst the world’s best in managing this pandemic.
The pandemic was preceded by the bushfires in Australia which claimed lives, destroyed property and according to some reports took
tens of millions of animal lives. Firefighters and volunteers were at the front lines and many organisations and countries have come out
to support the victims with food, shelter and funding. The MABC also stepped up and initiated a donation drive amongst its members to
support the cause and I am proud to announced that we raised RM60,100 which was channelled to the Red Cross Australia.
Another initiative taken up by the MABC EXCO end of last year was to organise the Strategy Workshop amongst its EXCO members
with the aim to prepare ourselves for a demanding changing landscape in the future. Five areas of emphasis were identified which are
membership, marketing & outreach, sub-committees, secretariat role and revenues. Twenty-two action items have been identified and
they include among others:
i. Services subcommittee to be merged with Property & Construction subcommittee.
ii.
iii.
iv.
Eliminate Technology subcommittee.
Move ‘Other Events’ to Membership subcommittee and only retain the Annual Dinner with the Events subcommittee.
Retain Membership, Communications, Education & Training, Women in Business and Food & Agribusiness subcommittees.
v. Membership/ Other Events subcommittee to identify new ways to generate revenue.
vi.
vii.
Participation fee for Partners in Progress could be reviewed.
Data capturing should be compiled and leveraged upon to generate revenue and attract membership.
viii. The role and responsibility of the Secretariat. There is a need for specific job descriptions and KPIs to be assigned. There is probably
a need for an Events Manager to assist the Executive Director.
Some time ago during my regular catch up with High Commissioner H.E. Andrew Goledzinowski. we discussed a few initiatives which we
felt would support the strong bond between the High Commission and the MABC. One of the outcomes of this initiative was a luncheon
hosted by the High Commissioner for selected Business Councils and Chambers with a view to foster dialogue and exchange ideas
on issues that are common to international businesses operating in Malaysia. This was well attended with good participation in the
discussions by those present. The MABC thanks the High Commissioner for his time and for hosting an excellent lunch at his residence.
Another initiative discussed was to organise a members’ dialogue with the High Commissioner and his senior officials on matters affecting
businesses. This was organised in end February together with our EGM which was called to formalise one agenda carried forward from the
last AGM. The event as always was well supported by our members.
COVID-19 has disrupted many of our plans and accelerated others. Our regular networking events could not take place in their usual
format. The Secretariat has moved quickly to ensure that members engagement with the MABC and their interests are maintained during
this unprecedented time with the adoption and use of technology such as Zoom Webinars and meetings. As I pen this note we have
held 13 Webinars and conducted two EXCO meetings on Zoom. This has been done through accelerating the use of technology in our
proceedings and using innovative platforms to conduct networking talks albeit without the social fuel of a glass of a beverage of choice.
Unfortunately, this is the ‘the new normal’ and while we hope that the old normal will return soon with an end to the limited socialising,
some of the ways we operate today may well be the way of the future.
Lastly, please stay well and safe and continue to stay closely engaged with us at the MABC. If you require any assistance on matters related
to information or assistance in these challenging times, please contact our Secretariat and we will endeavour to do our best to resolve
your issues.
4 MABC BYLINE

MESSAGE I
HIGH COMMISSIONER’S
MESSAGE
Andrew Goledzinowski AM
AUSTRALIAN HIGH COMMISSIONER TO MALAYSIA
The first half of 2020 has been a very challenging time for Australia, Malaysia and the world, particularly while we have all confronted the
COVID-19 pandemic.
Late 2019 and early 2020 saw unprecedented bushfires in much of Australia. Australians are grateful for the outpouring of sympathy
and support our friends in Malaysia offered during this difficult time. This support included the fundraising efforts of MABC and others in
Malaysia for Australian communities in need.
Early March saw the appointment of a new Malaysian government and I was among the first diplomatic representatives in Malaysia to
extend my congratulations to Prime Minister Muhyiddin Yassin. I look forward to working with PM Muhyiddin and his Cabinet, including
Senior Minister Economy, Azmin Ali, to strengthen the business and other ties between our two countries. I would also like to thank
outgoing PM Mahathir Mohammed and his government, including international Trade and Industry Minister Darrel Leiking, for their efforts
to strengthen our two-way economic relationship.
Very early on, the new Malaysian government faced the extraordinary threat of the COVID-19 pandemic. Through decisive actions by both
our governments, and the high level of personal responsibility taken by our citizens, Malaysia and Australia have been global leaders in
defeating this terrible disease. I would like to take this opportunity to congratulate the Malaysian government, business community and
ordinary Malaysians for an outstanding response to COVID-19.
We at the Australian High Commission have been busy throughout the pandemic assisting Australians in need, supporting Australian
businesses in Malaysia and keeping two-way trade flowing:
• In close consultation with the Malaysian government and Malaysian Airlines, we assisted hundreds of Australian citizens and permanent
residents to return home.
• During the initial Movement Control Order (MCO), we helped Australian businesses in Malaysia, including many MABC members, to
understand Malaysian government approval processes for essential businesses to operate.
• Our Agriculture and Austrade teams are continuing to work with the Malaysian government and industry to ensure Australian food and
other exports continue with minimal disruption.
Australian food exports make an important contribution to Malaysia’s food security and food processing industry. My recent shopping
video demonstrated the benefits to both countries of these exports: https://twitter.com/aushcmalaysia/status/1262301023441285120.
I was very pleased that I and other representatives of the High Commission were able to participate in a webinar with around 50 MABC
members on 13 May to explain the work we were doing and to respond to your queries and concerns.
As Australia and Malaysia emerge from COVID-19, we are looking at how we rebuild two-way flows of trade and investment and, when
conditions allow, tourists and students. Trade and investment will be crucial to a global economic recovery. That is why in May, Trade
Ministers from the 21 APEC economies, including Australia and Malaysia, recognised the importance of keeping our markets open and
working together to deliver a free, fair, non-discriminatory, transparent, predictable and stable trade and investment environment.
To this end, we look forward to working with the Malaysian government as APEC host and on concluding the Regional Comprehensive
Economic Partnership (RCEP). We also encourage the new Malaysian government to ratify the Comprehensive and Progressive Agreement
for Trans-Pacific Partnership agreement (CPTPP), which would be in both our national interests.
Beyond the challenges of COVID-19, we at the High Commission have been tireless in our advocacy for fair and evidence-based treatment
of Australian businesses in Malaysia, for the most part, successfully. We welcomed the government’s decision in February to grant a threeyear
licence for the Lynas rare earths plant in Pahang. This decision signalled that Malaysia is a safe destination for serious investment in
advanced manufacturing, and allows Lynas continue its contribution to the Malaysian economy.
We look forward to continuing to work with the MABC and its members to continue to improve the business environment in Malaysia
and the two way commercial relationship between Australia and Malaysia, as both our economies recover from the impacts of COVID-19.
MABC BYLINE 5

I FEATURE
THE 4TH INDUSTRIAL REVOLUTION
– ARE WE READY?
In recent years, the government has called for the acceleration and adoption of the 4th Industrial Revolution, otherwise
known as 4IR, for local businesses. But what exactly is 4IR and what kind of benefits and impact will it bring? Mr. Girish
Ramachandran, Executive Director of 27 Advisory took some time off his busy schedule to speak to the MABC on this
exciting topic for Malaysia. 27 Advisory is a Business Management Consultancy which also provides consultancy in 4IR. It is
a boutique management consultancy that focuses on strategy, transformation and socio-economic engineering, which helps
organizations create innovative business solutions and implementable strategies that bring sustainable and material impact
on their businesses and the wider community.
Could you tell us what is 4th Industrial Revolution and
how can it benefit businesses and the country?
So we have the first, second and third industrial revolution.
The first is basically the use of steam engines that took over
manual labour, the second is going into manufacturing
where we have mass production and assembly lines. The
third is the digitization of manufacturing such as using the
computer to control the machine and the fourth is about
how the Internet of Things (IoT), robotics, virtual reality
(VR) and artificial intelligence (AI) are changing the way
we live and work. For businesses, it is about making it
more efficient, leaner, improve productivity and creating
more skilled jobs to compete better. It is about getting the
information you need to make the right decisions for your
business.
The Prime Minister of Malaysia launched the Industry4WRD
in October 2018 to boost productivity growth, with priority
initially given to the manufacturing sector, with future
plans to extend it to other sectors.
Does the 4th Industrial Revolution serve a particular
business goal outside of improving efficiency?
Businesses need to evolve. 4IR brings other benefits as
well including improved productivity, better flexibility
and agility, increased profitability and improvement in
customer experience. New jobs are also being created
especially to cater for the new millennials.
Many predict that 4IR will cause a polarization of the labour
force, with an increasing share of employment in high and
low wage jobs and a decreasing share of employment in
middle wage jobs.
What are the incentives and funding from the Government
to promote the adoption of 4IR?
Most government incentives are for manufacturers under
Industry4WRD. There is a string of tax incentives for
robotics and factory automation.
MIDF is also giving out soft loans for automation and
modernization while MIDA and SIRIM are providing
automation capital allowance. There are actually a lot of
incentives given by MIDA to the industry.
Not many people know about this incentive Business Loan
Guarantee Scheme (SJPP). It is a RM2 billion fund allocated
for SMEs to invest in automation and modernization.
For the non-manufacturing sectors, the incentives are still
unclear. The government is looking into it now.
6 MABC BYLINE

FEATURE I
Challenges of implementation can include lack of buy-in
and knowledge from the top down, the skills gap of your
current employees, data security concerns, and scalability
and reliability. How can this be solved?
First, the management needs to be educated on the need to
transform into 4IR. Secondly, the staff are also not equipped
to go through this transformation process. The government
needs to educate the management on the potential benefits
and opportunities in transforming into 4IR, share success
case studies and show the future technology trends and
potential consequences if they do not transform.
The current level of employees’ skill sets should be
analyzed and thereafter identify the skill sets required after
transforming into 4IR. The concerns with data security can
be tackled by applying fraud detection systems to avoid
fake data generation. The usage of big data analytics can
also help improve network protection by identifying the
actual attacks as opposed to the false positives.
Cloud computing and web services can improve scalability
and the usage of sensors in robots with an integration of
efficient analysis of collected data can increase the reliability.
Cloud computing allows users to store vast amount of
data and access it remotely, why aren’t more companies
adopting it and allowing workers to work remotely?
I think the office space is definitely transforming, either
due to cloud computing or the introduction of co-working
spaces but human element cannot be replaced, and this is
what 4IR is all about.
Cloud computing is a trend that continues to grow and
brings a lot of benefits. However, companies are not
adopting it due to a number of concerns including security
issues. In addition, cost management and containment
are concerns as to why cloud computing adoption is not
popular. Migration to cloud computing is also an issue as
many cloud challenges can arise.
Traditional offices will change from each person having their
individual space to an open space in the office where you
can work in any space. Co-working spaces also have a lot of
dangers in terms of confidentiality.
A staple of 4th Industrial Revolution is the establishment
of 5G networks to facilitate fast and intensive data
transfer. Knowing that current 5G requires a fury of nodes
to operate, how will the government choose the areas or
districts to implement the system?
Nine industries have been identified as the focus areas
of Malaysia’s 5G technology and they are agriculture,
education, entertainment, healthcare, manufacturing, oil
and gas, smart city, smart transportation and tourism. 5G
is important as the investment in broadband is directly
correlated to the country’s economic growth. In my opinion,
the government should prioritise city centres and districts
with industrial parks. These are the places where more
commercial and industrial activities are being carried out.
Then once we have covered these areas, it can be expanded
to the rural areas and improve the network connections.
In fact, MCMC has started the 5G Malaysia Demonstration
Projects with 8 companies committed to an investment of
RM116 million. The 5G demonstration projects will focus
on facilitating and cultivating the development of a holistic
and inclusive 5G ecosystem in the country, in pursuit of
stimulating the demand as well as adoption of 5G technology
for both businesses and consumers.
Is the Malaysian workforce ready for mass automation and
complex network systems? Will the automation process
leave many low to medium skilled laborers unemployed
and will the complexity of the system result in a labor
shortage?
The nature of work in the future will evolve. Despite the fact
that traditional jobs that involve calculations, clerical and
data processing might be hit the hardest by software and
computers, the same technological progress that caused the
disruption will also lead to the creation of new professional
fields and job roles.
In the future, workers are more likely to have many jobs over
the course of their careers, largely due to the rise of the gig
economy, instead of holding down a position with the same
employer for decades, according to the World Bank.
Malaysia itself still does not have the capability to fully
implement 4th Industrial Revolution with only local
technology. Should the government partner with other first
world countries to help achieve 4IR? If so how?
Yes, the government definitely has to partner with other
countries such as Japan. Germany, China and Taiwan, to
name a few. 4IR requires a lot of new technology which we
currently do not have. MITI has called on Japanese investors
to leverage on Malaysia’s push for digital transformation
including setting up operations in the country and obtaining
the MSC status. There is also the robust Malaysian start-up
MABC BYLINE 7

I FEATURE
ecosystem and Malaysia Digital Hub initiative which works
to support tech and digital co-working spaces.
The government has also announced new initiatives in the
2020 Budget to further boost the digital transformation such
as customised incentive package. A RM1 billion customized
package incentive is available to attract investment
from Fortune 500 and global unicorn companies in high
technologies, manufacturing, creative and new economic
sectors. Another initiative is the Global TestBed which
provides foreign companies with the platform for testing,
developing and co-creating new technology and products.
The Malaysian SMEs contribute about 40% to the
Malaysian economy, how can the government help the
SMEs achieve 4IR?
The government should set conducive policy and regulation
as well as financial support for SMEs to conduct industry
readiness and adopt 4IR technology. They need to create
Platform 4.0 to provide information support for SMEs, such
as matching of technology provider and technology user,
consultation/ coaching for SMEs. Training should also be
provided on upskilling and reskilling of skillsets.
The key is to have a focused vision and process that every
SME must go through. The government can then help them
in that process which is about change in management and
understanding what technologies are out there. Right now
each company is doing it on their own and this is where the
government can play a role and provide an umbrella and
coordinate all these activities.
Would the Government force the SMEs to adopt IR4 by
implementing new regulations?
The government can never force SMEs to adopt 4IR
because all SMEs faced different challenges in their
business. The government can only facilitate and encourage
the transformation of SMEs into 4IR. They can however
implement new regulations that would create conducive
environment for business as well as show them the benefits
of moving on to 4IR.
Would the 4th Industrial Revolution reduce industrial
waste? If yes, how?
The waste management sector will be affected by the
existence of new materials and the enlarging interconnection
of devices and products (the so called “internet of things”).
The 4IR’s impact on waste management should be imminent
and most of the changes could be expected in materials
usage in waste management. It is evident that robots play
a major role in the IR that affect, for example, the circular
economy of plastics. The 4IR will impact product design
and packaging with a focus to maximise the product/
material reuse and recycling, to ensure a full life cycle for
resources. A good approach to capitalizing on the IR output
is the philosophy of green building which reduces waste
generation and materials used are environment friendly
and recycled efficiently.
The government is preaching 4th Industrial Revolution,
how ready is the Malaysian government in adopting 4IR in
their own processes?
Prime Minister Tun Dr. Mahathir was in Busan in November
2019 and he mentioned that the government intends to
develop Malaysia to be part of the 4th Industrial Revolution
and use modern technology to its advantage. Speaking
at the ASEAN South Korea Commemorative Summit, he
indicated that although Malaysia may be behind others,
the nation tends to pick up. Therefore it would still take
some time in order for IR4 to be implemented amongst
Government processes.
A hallmark of a smart city is the integration of Big Data and
AI technology within everyday life, such as facial tracking
in public spaces etc. How do you draw the line between
privacy violation and data collection?
8 MABC BYLINE

FEATURE I
Only data that is strictly necessary should be collected. It should not be sold for advertisement purposes, nor should it be
given to companies as part of government or private sector partnerships. To protect your privacy, the data collected should be
anonymous otherwise known as data anonymization. This is a process of either encrypting or removing personally identifiable
information from data sets so that the people whom the data described remain anonymous. If identifiable information is
collected, various levels of data clearance has to be put in place. Proper regulations also have to be in place to prevent misuse
of data. The government needs to be able to make quick amendments to the regulation as technology is evolving very quickly.
The 4th Industrial Revolution is about driverless cars and mobile devices, what is the government doing to reduce the gap
between the urban and rural communities?
The government launched the Shared Prosperity Vision 2030 or also known as SPV2030 which is all about reducing the gap
between the rural and the urban, the rich and the poor. It is a 10 year plan to restructure Malaysia's low-skill labour-intensive
economy to a knowledge-based economy. It will serve as a direction for the government to formulate economic policies over
the next 10 years.
What are the changes that need to be done to the Malaysian education curriculum to ensure that Malaysia achieves 4th
Industrial Revolution?
There is something called Education 4.0 and it is made up of a few components such as remote and personalized learning. It
is about being able to learn anytime, anywhere as e-learning tools provide opportunities for remote and self-paced learning.
Personalized learning would enable students to be assessed according to their capabilities. There is also technology in
education, which are the tools and techniques used to acquire knowledge. The Government is also starting to look at projectbased
learning and field-specific experience. There is also an element of data analysis and changes in exam patterns and
assessment. Students will no longer be assessed solely on their exam results but rather by analyzing their journey though
practical and experiential learning-based projects or field works.
MABC BYLINE 9

I FEATURE
Hinrich Foundation Digital Trade Report
Hinrich Foundation Digital Trade Report: Digital trade could create a RM 222 billion opportunity for Malaysia’s domestic
economy by 2030
• Digital trade can have a huge positive impact on Malaysia’s domestic economy, with some of the biggest beneficiaries
coming from outside the digital sector.
• The value-added of digital trade to Malaysia’s domestic sectors could grow more than 9-fold and reach RM 222 billion
(US$52 billion) by 2030.
• At RM 31 billion (US$7 billion), digital exports account for only 3 percent of Malaysia’s total export value today and
constitute the country’s 6th largest export sector. In the absence of digital trade barriers, digital exports could grow by 298
percent from today’s levels to reach RM 122 billion (US$28.5 billion) in 2030.
• To maximize future returns from digital trade, digital trade barriers at home and abroad will need to be reduced. Actions in
four main areas can help to achieve this: ensuring open cross-border data flows, innovation-oriented approaches to
copyright and intermediary liability regulations, minimising border frictions and the encouragement of digital
adoption.
• The research defines “digital trade” as activities in the production, distribution, marketing, sale or delivery of goods and
services – domestically and abroad – supported by cross-border data flows. This includes trade in digitally enabled services
and products traditionally included in trade, such as e-commerce and digital advertising, as well cross-border data flows
that create economic value in the domestic economy, such as Malaysian business using data storage or analytics abroad
to assist in their operations here at home. Digital trade is an important component of the wider digital economy in
Malaysia.
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FEATURE I
The Hinrich Foundation, the Institute for Democracy and Economic Affairs (IDEAS), the Malaysia Australia Business Council
(MABC) and AlphaBeta released a report recently (“The Data Revolution: How Malaysia can capture the digital trade
opportunity at home and abroad”) which estimates the current and potential future economic values of digital trade to the
Malaysian economy. The report also recommends important policy actions for capturing the digital trade opportunity and for
mitigating and managing risks.
“Digital trade contributed 1.8 percent of Malaysia’s GDP in 2017.
A reduction in digital trade barriers would enable this contribution
to grow nine-fold and reach MYR 222 billion by 2030 (US$ 51.6
billion). Domestic companies in the infrastructure, manufacturing,
food and agriculture sectors would be the primary beneficiaries”.
Ms. Berenice Voets
Director of Public Affairs, Hinrich Foundation
According to the report, digital trade can enable Malaysian firms to reduce the cost of storing data, improve business practices,
generate richer business insights, and enter new markets. Digital trade can also facilitate the more efficient management of
global supply chains (e.g. tracking of export containers using Internet of Things technology).
“Digital trade stands as a key enabler to transforming economies in
an information age. Malaysia is gearing up for it through enhanced
adoption and cross-border collaboration.”
Mr. Dinesh Nambiar
Chairman, Malaysia Australia Business Council
The export value of digital goods and services enabled by the digital economy, such as the sales of goods to overseas markets
facilitated via e-commerce platforms, accounts for RM 31 billion (US$7 billion) in exports today. Constituting only 1 percent of
Malaysia’s total export value, this value is relatively low. Nonetheless, in the absence of barriers to digital trade, it is estimated
that Malaysia’s digital exports could grow by 298 percent from today’s levels to reach RM 122 billion (US$28.5 billion) in
2030.
“This report highlights the immense value of digital trade to the
Malaysian economy: now and in the future. The government has
rightly promised to support the growth of the digital economy and
this must include reducing barriers to digital trade.”.
Ali Salman
CEO, IDEAS
MABC BYLINE 11

I FEATURE
There are two key components of digital trade which are already creating
economic value to Malaysia today, and have the potential to grow further
Sources
of value
Impact
Current value
(2017)
Future value
(2030)
Total economic value
from digital trade
1
2
Value at
home
Value
from
abroad
Creation of economic
value for the domestic
economy by supporting
adoption of digital
technologies, including
in traditional sectors
(e.g. agriculture,
infrastructure)
The export value of
digitally-enabled
goods (e.g. e-
commerce, apps) and
services (e.g. digital
infrastructure
services, online video
advertising)
Digital trade
enables up to
RM 24
billion of
economic value
in the domestic
economy
If digital were a
sector, it would be
Malaysia’s 6 th
largest export
sector at
RM 31 billion
Potential for
digital trade
could enable up
to RM 222
billion of
economic value
by 2030
Potential for digital
exports to grow by
298% to be
worth
RM 122
billion by 2030
Policymakers in Malaysia and across the Asia Pacific are developing regulations for the digital economy. While Malaysia
has made some promising commitments to facilitate digital trade such as the establishment of the Digital Free Trade Zone,
other moves such as the country’s limited GATS commitments on basic telecommunication services and strict licensing
requirements in the sector could undermine its ability to capture the digital opportunity. There is the opportunity for Malaysia
to play a leading role, not only at home, but also abroad when negotiating bilateral and multilateral trade agreements, in
driving the development of digital trade rules that will enable the country to capture the digital dividend.
For more information about the digital trade project and to download existing reports, visit Hinrich Foundation’s website at
https://hinrichfoundation.com/trade-research/digital-trade-project/.
12 MABC BYLINE

HUMAN RESOURCES I
How do you Really Keep Employees
Engaged?
Spoiler: It doesn’t (necessarily) involve pool tables
How would you define employee
engagement?
Not to be confused with employee
satisfaction, engaged employees
look at the whole company and
understand their purpose, where, and
how they fit in. They’re motivated,
productive, take pride in their work,
are emotionally committed, and work
on behalf of the company’s goals.
And it’s important to have engaged
employees as your business could
experience up to; 16% higher
profitability, 37% lower absenteeism,
2.5x higher revenues, and 65%
decrease in staff turnovers, which
can then drive customer service
performance, strategy delivery and
financial performance.
Gimmicks such as pool tables and
beer fridges are surface stuff, and
are not sustainable in getting real
employee engagement as you’ve got
to go ‘deeper’.
Open communication
Whether it’s conversations with the
employees or surveys, they help you
get a ‘slice’ of what your employees
are thinking. Encourage open and
honest discussions, and listen to
your employees. Communication is
incredibly important to everyone.
A quote that sums it best is, “Most
people do not listen with the intent to
understand; they listen with the intent
to reply”.
Performance management
Performance management is the
most important factor in delivering
and driving employee engagement.
Focus should be on conversations and
not on ticking off processes.
Effective performance management
helps employees understand their
place in the workplace and how they
can be better.
It is important to include clear
expectations, goal setting (it’s
incredibly engaging for most people)
and frequent feedback. Schedule
those 1-2-1’s regularly!
Ask yourself, as an employee, how
many times do you think ‘I just need
my boss to tell me they’re happy with
what I do’. If this is the case, schedule
some time with your manager!
Priorities change: embrace change
Different generations have different
trends. Baby Boomers wanted job
security and stayed with one job for
several years whereas Millennials are
more likely to prefer freedom and
flexibility. Embrace changes in your
workplace and trust your employees.
Despite trends, we’re all human
Similarly, we should not put people
in boxes as everyone is a bit different.
Yet, despite varied interests and
motivations, employee engagement
always revolves around the same
things – recognition, involvement
and interesting work whereas wages,
job security and promotions (whilst
important) were not in the top five of
employee priorities.
So, try not to get too caught up in all
the different trends and focus on your
employees.
Flexible working should be genuine
Companies are starting to introduce
flexible working but how many
companies are actually embracing
it? How many times have you or
someone you know left on time or a
bit earlier to have comments made
such as, ‘part-timer’ or ‘leaving early
are we’?
Not only do the top management
have to be champions of what they
introduce into the company, they also
have to show they believe it and do it
themselves. Otherwise no one would
take it seriously.
Reward and recognition are still
important (quicker turnaround)
The immediacy of technology and
being able to have films, music
and information within seconds
has permeated into work-life. This
means employees want reward
and recognition quicker. Similarly,
employees previously took on longterm
projects whereas now, they
prefer short-term projects to gain
recognition and reward quicker.
Article contributed by Salt.
MABC BYLINE 13

I EDUCATION
My Malaysian Internship Experience
By Riley Amelia O’Farrell
former intern at the malaysia australia business council
In October 2018 I participated in
an eight-week internship program
offered through my university,
Deakin University, in collaboration
with the Australian Government’s
New Colombo Plan (NCP) initiative.
The NCP aims to increase knowledge
of the Indo-Pacific in Australia
through encouraging Australian
undergraduates to complete
internships in these regions. Since
the initiative was launched, the NCP
has been extremely successful,
with more than 10,000 Australian
students annually taking up the
opportunity to live, study, work
and travel overseas, whilst gaining
greater cultural awareness.
I am studying a Bachelor of Arts
and Commerce, majoring in Public
Relations and Marketing. My
internship was a Communications
and Public Relations internship,
and I was fortunate enough to have
the Malaysia Australia Business
Council (MABC) as my host
organisation. I had never travelled
on my own before and remember
feeling incredibly nervous thinking
about what the next eight weeks
would hold and whether I would
enjoy myself. However, stepping
out of my comfort zone and
completing this internshipwas
one of the best decisions I have
ever made. I had the experience
of a lifetime and gained so much
knowledge and understanding from
interning abroadand learning about
Malaysia’s unique, welcoming and
truly amazing culture.
Improving my transferable and
technical skills to prepare myself
for the workforce was a personal
objective of this internship.
Whilst simultaneously immersing
myself in new social and cultural
experiences. As workforces become
increasingly multicultural and
diverse, I believe that internships
like mine are incredibly rewarding,
providing invaluable opportunities
for international work and living. I
hadn’t experienced much of Asia, so
I was eager to intern in Malaysia and
discover its diverse cultures, whilst
exploring some of the magnificent
towns and islands.
From the moment I stepped inside
the MABC office, I was welcomed
and supported by Linda, Nisa, Kiff
and Tasya, a current intern and I
know that my fellow intern Tegan,
who joined the MABC a few weeks
after me, experienced the same.
Everyone was incredibly welcoming,
and I instantly felt more comfortable
and knew I had made the right
decision interning overseas. They
also introduced me to some of
the famous and delicious staple
dishes of Malaysia, including Roti
14 MABC BYLINE

EDUCATION I
Canai, Nasi Lemak, Teh Tarik and
my personal favourite, char kway
teow. Thanks to the many mamak’s
I enjoyed these dishes, particularly
char kway teow, on repeat in
Malaysia!
The thing I enjoyed most about my
internship was that no day was the
same. I completed a variety of tasks,
including social media account
management, writing and editing
articles, letters and social media
posts, attending various MABC
meetings, writing a media release,
research tasks and duties and
assisting at MABC events. However,
the task that I am most proud of is
my work in producing the December
Byline publication. This involved
planning, organising and writing
various articles and content, liaising
with different Byline stakeholders,
assisting with the layout of the
publication and co-ordinating
deadlines. Not many people can say
that they developed and produced
a successful publication like the
Byline on their first internship, but
this is something I achieved that
I feel exceptionally rewarded by.
I also worked closely with MABC
executive committee member,
Nordin Abdullah, assisting with
tasks associated with the MABC
and separate work for his company,
Glenreagh, where I had some
fantastic experiences, including
exploring areas of Malaysia through
work-related travel.
On my first day interning, I attended
a women’s cricket final between
Australia and Pakistan, which a
friend from my hometown was
playing in. It was fantastic and
empowering to witness the talent,
teamwork, encouragement and
support from both teams. The large
crowds who gathered to support
the players and the young girls
and aspiring sportswomen who
came to watch their inspirations
demonstrated how well-supported
female cricket and sporting events
are in Malaysia. It was an honour to
meet Deputy Prime Minister Dato’
Seri Wan Azizah, who attended the
game and spoke about her hopes
for Malaysia’s female cricket team.
On another occasion, I was lucky
enough to attend a meeting between
Nordin and Minister for Sport
and Recreation Mick Murray, an
incredible experience where I again
witnessed firsthand how sport unites
people and the shared sporting,
educational and health values
between Australia and Malaysia and
the importance of maintaining this
strong relationship.
It was fantastic to witness and
experience the key relationships
between the MABC and Australian
and Malaysian Government bodies
and representatives, including
the Australian High Commission,
Department of Foreign Affairs and
Trade, Austrade and the Malaysian
Ministry of International Trade and
Industry to continue and strengthen
the bilateral relationship in areas
regarding trade, investment,
business and other important
issues affecting both Malaysia and
Australia. This was demonstrated
through the various networking
events organised by the MABC.
Some memorable events I attended
and were involved with include the
Interchamber Ladies Sundowner
evening, the MABC Johor Chapter
Launch and the Christmas Drinks
Evening, where myself and fellow
MABC intern Tegan were asked if we
were daughters of Australia’s High
Commissioner to Malaysia!
One of the highlights during my
time in Malaysia was the opportunity
to meet various distinguished
gueststhrough networking, meetings
and business opportunities. I never
would have had this privilege if I
did not complete this internship.
This included Australia’s High
Commissioner to Malaysia, Andrew
Goledzinowski, members from the
Department of Foreign Affairs and
Trade, Austrade and the Ministry of
International Trade and Industry,
as well as Malaysia’s Deputy Prime
Ministerand Minister Murray. It was
fascinating to hear their career paths
and decisions that have led them to
their roles in Malaysia today.
MABC BYLINE 15

I EDUCATION
On my weekends, I made the most of
my free time through sightseeing and
travelling in Kuala Lumpur.During
this time, I explored Jonker Street,
the heritage buildings and ancient
landmarks of Malacca, the street
art, magnificent food in Georgetown
and relaxed by the turquoise sea in
Langkawi.
From interning in Malaysia, I have
learnt and grown significantly
regarding my personal and
professional development, whilst
adapting to a different lifestyle
and culture. My transferrable and
technical skills have developed and
strengthened within an international
environment, that will enhance
my career prospects and provide
opportunities to work and live
overseas in the future.
Interning abroad has identified
my passions for travel, working
internationally, exploring and
understanding new cultures. This
experience influenced my decision
to recently undertake another
global study opportunity in China.
Offered through my University
in collaboration with the NCP,
these international experiences
demonstrate how beneficial
opportunities offered by the NCP
initiative are.
The work ethic, determination,
passion and endless hours that
Linda, Dinesh and allthose involved
with not-for-profit organisations
such as the MABC is inspiring.
Their commitment to maintaining
its success as a leading Business
Chamber in Malaysia, whilst
upholding strong bilateral relations
between Australia and Malaysia is
truly incredible. This experience
has influenced my interests to
undertake additional internships with
organisations specialising not-forprofit
sector work and international
relations, demonstrating another
positive impact this internship has
had on my career development.
I’d like to thank Linda, Nisa, Kiff,
Nordin, Jan Drew and her team at
The Global Student and everyone
elseI was fortunate enough to meet
interning abroad. The support and
advice I received made my Malaysian
internship experience so fantastic
and enjoyable. The success of this
program would not be possible
without the NCP initiative and the
hard work of The Global Student, who
provide an exciting, beneficial and
supportive educational experience for
all students interning abroad.
I am excited to return to Malaysia and
continue to explore its beauty in the
future. I can not wait to enjoy some
more char kway teow and catch-up
with the people who had a significant
impact on my internship experience,
life and career development.
What Tegan Rohan has to say?
(Another former intern of MABC)
There’s so much more to the
internship than the work. The
support, cultural and business
learnings, connecting with
colleagues and personal growth
from managing yourself in another
country helps define the person
you want to be in the workforce.
The Malaysia Australia Business
Council taught me how to be
dedicated to my work and to
take pride in what I do. Nordin
Abdullah’s business, Glenreagh,
showed me the far-reaching effect
one day’s work could have. There’s
no limits to what you can achieve
and learn in this internship.
16 MABC BYLINE

ARTICLE TAX I
Insights Into Malaysia’s Tax
Amnesty Programme
by S.Saravana Kumar & Nurul Imani Hamzah
In November of 2018, the Malaysian
Government introduced the Special
Voluntary Disclosure Programme
(SVDP) alongside its 2019 Budget.
The SVDP encourages taxpayers to
not only settle tax arrears but also
gives them a chance to voluntarily
disclose undeclared income from
previous years.
However, public response towards
the SVDP has been somewhat jittery.
Albeit news that almost 390,000
tax declarations have been received
under the SVDP as claimed by the
Inland Revenue Board (IRB), varying
degrees of perception still exist in
regard to certain promises of the
SVDP.
This article aims to highlight
such issues whilst proposing how
businesses may participate in the
SVDP without
putting their interests at stake.
How special is the SVDP?
The IRB released its SVDP
Operational Guidelines to provide
clarification on the method and
procedures for implementing the
programme. Although the SVDP
was primarily aimed at encouraging
taxpayers with offshore accounts
to declare income, it is in fact open
to all categories of taxpayers. This
includes non-resident companies
who have had income derived
from the country as well as taxable
persons yet to be registered with the
IRB.
In brief, the SVDP offers a reduced
penalty rate of 10% for the period
between November 2018 to the
newly extended date of 30 June
2019 and a 15% penalty will followthrough
from 1 July 2019 to 30
September 2019. This is a fairly
reasonable amount as compared to
previous Tax Amnesty Programmes,
whereby a higher rate of penalty
of 25% was offered to taxpayers.
Further, taxpayers should be well
informed that penalty rates will be
much stricter after the SVDP, with a
minimum rate of 80% up to 300% as
warned by the IRB.
On top of that, according to the
IRB, all voluntary disclosures and
declarations during the SVDP will
be accepted in good faith, without
further review of the reported
information. In other words, the
returns made under the voluntary
disclosure will be deemed final. This
is notably different from prior years,
where taxpayers may still be audited
on reported issues upon voluntary
disclosure.
Is the SVDP too good to be true?
Firstly, an issue that is brimming with
uncertainty is the concept of ‘good
faith’ as promised by the SVDP. Even
though the guidelines state that no
further review will be made on the
information disclosed, there are
concerns that the IRB will go back
on its promise and further scrutinise
those declaring their assets. Perhaps
the complexity of this concept
persists because of the non-binding
nature of the Guidelines.
In the case of Teruntum Theatre Sdn
Bhd v Ketua Pengarah Hasil Dalam
Negeri (1998), the IRB was allowed
to change its mind from assessing
the sale of a piece of land under
real property gains tax (RPGT) to
income tax. The Court of Appeal
held that an estoppel could not be
invoked against the IRB to defeat a
positive duty already imposed upon
the taxpayer by statute. Hence, it is
feared that the courts will take the
same view under the SVDP despite
the IRB’s assurance to accept the
taxpayer’s disclosure in good faith.
Taxpayers are further justified in
their concern that participating
in SVDP could later be construed
as the admission of their own
wrongdoings. This means that a
threat of criminal proceedings may
also lie above them. Suppose for
instance the IRB is made aware
MABC BYLINE 17

I TAX
of additional undeclared income and the taxpayer’s complicity for this
omission, the penalties imposed will no longer be based on the programme.
Hence, not only will the penalties imposed be higher, but the imposition of
penalty under Section 113 of the Income Tax Act 1967 (ITA) itself could draw
unwanted inferences and have an impact on a company’s reputation.
Furthermore, any disclosure made is still subject to findings of an ongoing
audit or investigation. If the disclosed information is not consistent with the
issues under audit or investigation, the IRB confirms that further audit may
be undertaken on the taxpayer. This is illustrated in TP v KPHDN (2019),
an ongoing case where the IRB commenced tax audit on a company after
issuing RPGT clearance forms in respect of the disposal of certain parcels
of land. When the company voluntarily disclosed its RPGT under the SVDP,
which ironically was at the request of the IRB, the information disclosed
was accepted and the IRB requested for the company to sign a statutory
declaration. In spite of the taxpayer complying with its request, the IRB went
on to raise a notice of additional assessment for income tax in respect of the
said land, which amounted to more than RM 90 million.
There is also insufficient clarity in regard to the time frame for payment of
taxes. Prior to the extension, the underpaid tax and reduced penalty must be
paid by the following deadlines:
Period of Voluntary Disclosure
Payment to be made on or before
3.11.2018 - 30.6.2019 (1st Phase) 1.4.2019
1.7.2019 - 30.9.2019 (2nd Phase) 1.7.2019
As such, the amended due dates would likely be 1.7.2019 for the first phase
and 1.10.2019 for the second phase. Problems will arise where voluntary
disclosure is made on the last day of period for disclosure. There is a high
possibility that the taxpayer will not be able to make payment on or before
it is due, especially if disclosure made is for several years of assessments.
Consequently, failure to settle the tax payable in full could result in an
increase in tax payable as they will be subject to higher penalty rates.
In general, there are two ways in which the amount of taxes payable could be
finalised i.e. through composite assessment and consent judgement. Under
Section 96A of the ITA, the IRB and the taxpayer can come to a composite
agreement for the years of assessment as well as the amount of penalties
to be raised. Unlike the Teruntum case, this is a provision of law that could
be relied upon in making the IRB to honour an agreement as it is binding
on both parties. Unfortunately, nothing in the Guidelines indicates that a
composite assessment will be issued by the IRB upon receiving a declaration
under the SVDP. Consent judgments on the other hand could only be
obtained through court proceedings, which clearly do not fall within the
scope of the SVDP.
How to protect your interests?
Regardless of the uncertainties surrounding the SVDP, the programme
does have its share of benefits. Thus, businesses would benefit from the
programme provided that they take careful and correct measures to ensure
that their interests are well protected.
latter being placed in an adverse
position.
Ultimately, any amount of tax payable
must be paid in full by the prescribed
due date upon any disclosure. In
other words, taxpayers should avoid
making declarations at the very last
minute as this may result in their
inability to pay on time as discussed
above.
Beyond such measures, a taxpayer
may still choose to take legal
actions where there are doubts
in relation to any decisions made
by the IRB. As mentioned in the
above cases, the IRB may still
raise further assessments where
voluntary disclosure has been made.
Such an unfair situation may be
challenged by way of judicial review;
a procedure that empowers the court
to review a decision made by the
government or public authority. As
was held in Metacorp Development
v KPHDN (2011), the availability of
an alternative remedy by way appeal
process may not bar an application
for judicial review. This is especially
in cases involving the legality of the
authority’s conducts such as an error
of law or abuse of power.
Conclusion
Considering the lack of confidence
on the part of taxpayers, the taxes
collected under the SVDP so far
could largely be as a result of using
big data analytics and the Automatic
Exchange of Information protocol.
Although the SVDP allows for the
recalibration of tax affairs, further
improvements have to be made to
provide taxpayers with certainty and
a sense of finality. Hence, businesses
should weigh their options carefully
and participate in this programme
with precautionary measures. As
its name suggests, any disclosure
should be ‘voluntary’ and businesses
should only do so if necessary.
Firstly, taxpayers should seek professional advice prior to making any
disclosures. There have been instances where a gain or income received is
misconstrued or wrongly disclosed. Thus, it is important for taxpayers to
fully understand the risks of having information used by the IRB to raise
further assessments on different matters. It is also equally important that the
taxpayer is properly represented. Any discussions or negotiations between
the IRB and the taxpayer should be documented properly so as to avoid the
18 MABC BYLINE

PROPERTY I
Tun Razak Exchange: in
partnership with Lendlease,
is set to be a benchmark for
sustainable integrated urban
living in the region
WHAT WILL URBAN LIVING LOOK LIKE IN
THE FUTURE?
IT WILL SURPRISE YOU HOW CLOSE THAT FUTURE IS
Watch any science fiction movie and you’ll likely see the city of the future depicted as a sprawling metropolis, filled with
grey buildings, flying cars and vending machines. But are such cities really our future?
As human beings evolve and our needs change, so do the cities we live in. Today, 55% of the world’s population are
living in cities and by 2050, two thirds of the world will live in urban areas.
The future of city living needs to integrate not just smart technology, but efficient management of a city’s resources while
enabling communities to thrive and enjoy a good quality of life.
The Exchange TRX, The Future of KL
The Exchange TRX, the 17-acre lifestyle epicenter of Kuala Lumpur’s new international financial and business hub - Tun
Razak Exchange, or TRX (modelled after Canary Wharf in London, Marina Bay Sands in Singapore and International
Financial Quarters in Hong Kong) gives a visionary glimpse into tomorrow’s urban living – a vibrant, sustainable & smart
development right in the heart of Kuala Lumpur.
Lendlease is developing The Exchange TRX, through a joint venture with TRX City Sdn Bhd, a wholly-owned subsidiary
of the Ministry of Finance. Possessing over 60 years of experience in creating landmark projects around the world,
Lendlease is a proven key player in the international property development scene with a global development pipeline
approaching A$100 billion.
With Lendlease’s core expertise in shaping cities and creating connected communities, its vision to create the best places
will be reflected in The Exchange TRX through its people-centric design and sustainability leadership.
So, what is the epitome of future Urban Living?
MABC BYLINE 19

I PROPERTY
#1 Connectivity? Try Hyper-
Connectivity
The Exchange TRX sits at the
center of TRX, KL’s new heart, with
superb connectivity with multiple
transportation modes such as
trains, cars, personal mobility
devices (PMD), as well as pedestrian
walkways.
The Exchange TRX is seamlessly
integrated with the MRT Interchange,
with access to 68 stations across
Klang Valley, including KLCC, KL
Sentral, Cyberjaya and Putrajaya.
You can also choose a greener option
by walking or using a personal
mobility device to fully utilise The
Exchange TRX’s pedestrian network
of walkways.
Still prefer to drive? Routes, such as
the MEX Highway, SMART Tunnel,
the upcoming SPE Highway (Duke
3), and other primary roads of KL all
merge at the TRX, providing direct
and easy access to The Exchange
TRX.
#2 World-Class Standards, built
ground up
Today, more than ever, there is a
need for sustainable ways of living,
especially in light of global trends
such as rapid urbanisation and
climate change.
The focus on people-centric design
in The Exchange TRX has resulted in
a highly efficient and more flexible
multi-purpose development. The
pedestrian-focused design enhances
proximity between components,
providing ease of access from one
to the other. Underground vehicular
traffic translates to safer surface
levels for pedestrians, encouraging
greater engagement and activities
for visitors to enjoy in The Exchange
TRX.
The Exchange TRX also offers a
truly integrated living and working
experience with an international
hotel, office, residential towers and
an experience-led retail destination
with circa 500 stores. The retail will
also be seamlessly integrated with
a 10-acre city park, the new green
heart of Kuala Lumpur offering great
indoor and outdoor experiences for
residents, tenants, employees, visitors
and the local communities.
With Lendlease’s international track
record in placemaking, The Exchange
TRX is set to bring together a perfect
marriage of form and function,
showcasing urban master planning at
its finest.
#3 Moving towards a sustainable
low-carbon city, and more green
spaces
Quite the opposite of drab grey
concrete jungles, future cities of
tomorrow will be greener than ever.
And that does not just mean more
trees.
Cities are the main source of waste
and resource consumption but with
strategic planning and development,
it can reduce the depletion of critical
resources and create better places
to live.
A future ready development, the
TRX is the nation’s first development
to achieve both provisional GBI
Platinum Township and LEED
Neighbourhood Development Gold
certifications.
The new International financial
and lifestyle districts will also
be Malaysia’s first precinct to
recycle wastewater for greater
water efficiency throughout all
its assets. By adopting reusable
resources technologies and working
with industry partners, site-wide
portable water demand would be
reduced by 50%, as over 80% of
the district’s wastewater is recycled.
All components are aiming for a
minimum of 25% energy reduction,
50% potable water reduction and
30% waste diversion from landfill
as compared to standard building
designs.
With the Exchange TRX’s unique
10-acre park, Malaysia’s unique local
biodiversity is promoted through
thoughtful plant species selection
and to encourage the migration of
local birds and insects. Designed
to enable a healthy lifestyle and
promote a sense of well-being, the
park’s multi-experience zones ensure
an inclusive, experiential space
for everyone; from jogging tracks,
educational eco-trails to play zones,
as well as elevated walkways and
spaces for those who prefer quiet
contemplation.
#4 People-oriented planning -
integrating communities to live and
grow together
Beyond the greenery and buildings,
services and facilities, the real
heartbeat of any place is its people,
its community and its culture. The
new generation developments aim to
make cities more livable places that
encourage people to live and grow
together.
The 10-acre TRX Park is
the first new major green heart
developed for the people of
KL in over two decades; The
TRX Park will bring nature
back to the city and showcase
the best of Malaysia’s natural
biodiverse ecosystem.
20 MABC BYLINE

PROPERTY I
The Exchange TRX aims to create
an experiential place for everyone
to interact, socialise and bond.
This thinking guides the design,
architecture and even material
selection to ensure easy and safe
access throughout the precinct, with
multiple convergence and meeting
points. Employees, residents,
shoppers and tourists will experience
a sense of place and belonging
in this lifestyle destination which
nurtures inclusive and connected
communities.
TRX Residences offers a
coveted Kuala Lumpur
address, where astute
homeowners and investors
will be drawn to the iconic
scale, exclusive facilities
and sense of community.
The Exchange TRX’s design as a
vibrant, pedestrian-friendly precinct
enables people to walk easily to the
things they need and the places they
like. To enhance safety, TRX adopts a
British police standard for designing
safe public spaces with open source
CCTVs through CPTED (Crime
Prevention Through Environmental
Design), supported by a dedicated
auxiliary police station and active
surveillance.
#5 Smarter living augmented by
technology
Smart cities are here to stay.
Dedicated electric vehicle charging
stations, automated building systems
and digital dashboards are among
the sophisticated technologies
available at The Exchange TRX.
From assistive technology to
enhance retail experience of the
differently-abled to developing
Community+App, a first in Malaysia,
The Exchange TRX embraces a next
generation approach.
TRX Residences is designed to
incorporate the best of technology
to deliver a seamless, hassle-free
lifestyle by enabling residents to
stay in the loop of community
happenings and receiving the latest
precinct updates. In the future,
Residents may also have the option
of expanding the Community+App to
incorporate Smart Home controls for
their respective units.
Slated for launch soon, those
interested in finding out more about
TRX Residences can visit www.
trxresidences.com.my to register
interest and like or follow their
Facebook and Instagram page for
more information (facebook.com/
trxresidences and instagram.com/
trxresidences).
Lendlease: Creating the Best Places
The Exchange TRX is one of
20 large-scale urban regeneration
projects that Lendlease is currently
undertaking in major cities
around the world.
By putting people and the community at the heart of each of its development,
Lendlease has made a mark with past projects in Malaysia, such as the
renowned Petronas Twin Towers as well as Suria KLCC, and other global icons
such as Barangaroo Sydney, PLQ Singapore and London’s Elephant Park.
We look forward to seeing Lendlease’s expertise in urban regeneration and
placemaking showcased through The Exchange TRX, combining quality retail,
entertainment and lifestyle options with community-centric spaces that resonate
with the rich heritage and culture of Kuala Lumpur.
MABC BYLINE 21

I GALA DINNER
MABC ANNUAL GALA DINNER 2019 A SUCCESS!
The MABC held its Annual Gala Dinner 2019 on Friday, 25 October 2019 at
the Shangri-La Hotel Kuala Lumpur. This is in conjunction with the Australia
Culinary Experience featuring Executive Chef Aaron Habgood from Shangri-
La Hotel, The Marina Cairns Queensland. About 500 members and guests
attended the biggest MABC event of the year including Guests of Honour and
MABC Patrons, Minister YB Datuk Darell Leiking and HE Andrew Goledzinowski.
The evening dazzled right from the start with elegant gowns and suave suits
and a photo board at the foyer of the Grand Ballroom. This was a golden
opportunity for the MABC members and guests to dine together over a
sumptuous cuisine prepared by Chef Aaron Habgood. The MABC also took
the opportunity to confer the Honorary Distinguished Life Member award to
the MABC’s Immediate Past Chairman, Mr Leigh Howard for his outstanding
contribution to the business council during his tenure as the Chairman.
Guests were entertained with live band performance belting out classic
Australian songs, Malaysia’s Queen of Comedy, Joanne Kam Poh Poh and a
chance to win the many lucky draw and table prizes. A painting by Mulaika
Nordin, a talented teenage artist was also put up for auction and the proceeds
donated to charity.
The night ended with the MABC Chairman presenting the grand lucky draw
prizes to the four lucky winners which included two pairs of air tickets to
Melbourne and Sydney. All in all, it was a wonderfully glamourous night filled
with excellent food, entertainment and great company.
Special thanks go to all our Platinum sponsors. Altech Chemicals, Lendlease
and Lynas; and our Gold Sponsors, Eco World, NS Bluescope and Ramsay
Sime Darby Healthcare. Thanks also to Traders Hotel, Meat Livestock Australia
and Malaysia Airlines. Without their generous support and contributions, this
event would not be a success.
To all those who joined us, thank you for your support and we hope to see you
again at the MABC Annual Gala Dinner 2020.
22 MABC BYLINE

GALA DINNER I
MABC BYLINE 23

I MABC ACTIVITIES
MABC & MNZCC Networking Evening & Talk:
Economic Outlook 2019 - Global Economic Perspectives and Impact to Malaysia
31 January 2019|Shangri- La Hotel, Kuala Lumpur
MABC hosted its first 2019
Networking Evening & Talk event
on ‘Economic Outlook 2019’ at the
Shangri- La Hotel, Kuala Lumpur
on 31 January 2019. The event was
jointly organised with the Malaysia
New Zealand Chamber of Commerce
and attracted more than 100
members and non-members.
The fully subscribed event
moderated by MABC EXCO
member, Mr Woon Tai Hai featured
an esteemed panel including Mr
Ali Salman of IDEAS, Mr Michael
Growder, Australian Deputy High
Commissioner to Malaysia, Dr Jorah
Ramlan of MEA and Mr Joe Boey of
Joey Yap Consulting who discussed
the uncertainties in Malaysia’s
economy for 2019 with perspectives
from both the West and East. This
was followed by an interesting and
interactive Q&A with the participants
and a networking session where
members and guests took the
opportunity to further mingle with
the panellists.
24 MABC BYLINE

MABC ACTIVITIES I
MABC & MNZCC Networking Evening & Talk:
Understanding Cryptocurrencies in an Era of Fiat Currencies
28 February 2019|Ritz Carlton, Kuala Lumpur
More than 80 members and guests attended
the Networking Evening and Talk on
‘Understanding Cryptocurrencies in an Era
of Fiat Currencies’ at The Ritz-Carlton, Kuala
Lumpur hosted by MABC & MCBC. The talk,
moderated by Mr Bobby Varanasi featured
panel members, Mr Edmund Yong of Kento
Levin Advisory, Mr Joe McGuire of MyMy Cards
Pty Ltd, Ms Norita Ja’afar of Finafex Crypto
Exchange and Mr Vincent Fong of Fintech
News Malaysia. The discussion focused on
the opportunities and challenges as well as
the future of cryptocurrencies in Malaysia.
Networking session following the talk gave
the attendees an opportunity to network and
mingle whilst enjoying the free flow of wine,
beer, and canapés.
Thank you to our panel members and
attendees for a successful event and a special
thank you to The Ritz-Carlton Kuala Lumpur
for their generous support.
Launching of Trade Report & VIP Luncheon with YB Datuk Darell Leiking,
Minister of International Trade & Industry
20 March 2019|Four Seasons Hotel, Kuala Lumpur
On Wednesday 20 March 2019, the MABC
in collaboration with the MCBC and MNZCC
hosted a VIP luncheon with the Minister of
International Trade and Industry, YB Datuk
Darell Leiking at the Four Seasons Hotel Kuala
Lumpur. However, due to some unforeseen
circumstances, YB Datuk Darell Leiking was
not able to attend and he was represented
by his Deputy Secretary General, YBhg Dato’
Sri Norazman Ayob who assured that the
Malaysia’s economy will continue to remain
in a steady path despite the many challenges,
domestically and internationally. He went on to
also mention that the healthy bilateral relations
have led to positive growth and hoped that
Malaysia’s relation with Australia, New Zealand,
and Canada will continue to grow and prosper.
Prior to the VIP Luncheon, a trade report
entitled ‘Data Revolution: How Malaysia Can
Capture the Digital Trade Opportunity at Home
and Abroad’ was launched jointly by the
Hinrich Foundation, the Institute for Democracy
and Economic Affairs, the Malaysia Australia
Business Council and AlphaBeta.
MABC BYLINE 25

I MABC ACTIVITIES
MABC Visit to Astro AWANI
26 March 2019|Astro Awani, Kuala Lumpur
About 20 members and guests participated in the MABC Visit to Astro AWANI which included a thorough briefing on the
background of Astro AWANI, the technology used, the journey and new initiatives carried out. Members and guests went
on a tour covering studio, newsroom, and graphics. MABC would like to thank Astro AWANI especially their CEO & Editorin-Chief,
Mr Suhaimi Sulaiman and his team for their time and warm hospitality.
MABC Networking Evening & Talk: Cybersecurity
in the World of Cross Border Trade
28 March 2019| Monash University Malaysia Campus, Subang Jaya
Over 40 attendees and guests attended the event hosted at Monash University
Campus. This panel session included panellists Kol Sazali of Cybersecurity
Malaysia, Ms Tanti Didi Zam of SP Setia, Assoc Prof Shanton Chang of
University of Melbourne, Ir Wan Murdani Wan Mohammed of MDEC, and Mr
Bobby Varanasi as the moderator. The panellists discussed on the national and
cross border implications for the future, the roles of government and public
sectors in IT development, and the safety precautions that users should apply
in dealing with IT.
Thank you to Monash University Malaysia Campus for sponsoring this event.
Chamber Concert at Dewan Filharmonik
Petronas, KLCC.
02 April 2019| Tower 1, Dewan Filharmonik, KLCC
Despite the torrential rain, about 50 MABC members and guests made their
way to the Dewan Filhamonik Petronas to enjoy the richness and depth
of the chamber music repertoire, featuring musicians from the Malaysian
Philharmonic Orchestra performing in small ensembles. The session started
off with Laurentiu Gherman performing Bach’s Cello Suite No.4 in E flat
major, followed by Ming Goh & Tan Su Yin performing Sheng’s Hot Pepper,
Marcel Andriesii & Barbora Kolarova performing Leclair’s Sonata for Violins 2,
Op.3 No.5, and ended with Marcel Andriesii and Loo Bang Hean performing
Beethoven’s Violin Sonata No.7 in C Major.
The MABC would like to thank Dewan Filharmonik Petronas Kuala Lumpur and
Malaysian Philharmonic Orchestra (MPO) for their warm hospitality and for
hosting the concert.
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MABC ACTIVITIES I
Networking Talk: Power Up Culture, Accelerate
Performance
10 April 2019|Sheraton Imperial Kuala Lumpur Hotel
The event sponsored by Chalon Performance Consulting was held at Sheraton
Imperial Kuala Lumpur Hotel and attended by over 30 members and guests.
The presentation on ‘Power Up Culture, Accelerate Performance’ was delivered
by Mr Cliff Chalon, Founder of Chalon Performance Consulting who is also a
corporate member of the MABC. It was an enlightening talk on the importance
of workplace culture in ensuring the performance of an organisation and
the ways and factors in achieving world class performance. The members
and guests then enjoyed the free flow of drinks and canapés following the
networking talk
JOHOR: InterChamber
Networking
11 April 2019|
Big Wheel in Sunway Iskandar, Johor
MABC Visit to Australian Textiles Manufacturing Malaysia (ATMM)
16 April 2019| Australian Textiles Manufacturing Malaysia, Port Klang
An eye opening and enlightening visit for the 20 odd members and guests of MABC to the Australian Textiles
Manufacturing Malaysia (ATMM), a textile recycling manufacturer in Port Klang. It was amazing to see how they give a
second chance to all the used items by collecting and sorting the materials according to the condition of the textile. The
non-usable ones would be compressed and sent to be broken down into fibres or made into bio-fuel to power industrial
boilers and generators while the wearable items will be shipped to developing countries and some sold at their bundle
shop in Port Klang. Before leaving the factory, the guests visited and shopped at the bundle shop. A couple of members
even managed to get a good bargain on their purchases. Thanks Dale Warren for your time and effort!
MABC BYLINE 27

I MABC ACTIVITIES
Evening Talk: Malaysia Findings from the Asia Pacific Small Business Survey
23 April 2019| CPA Australia
This session jointly organised by CPA Australia and the MABC began with a presentation from Mr Gavan Ord on the
Malaysia Findings which overall showed a positive shift in sentiment with 70% of the small businesses expecting
Malaysia’s economy to grow. Following his presentation was a panel discussion featuring Ms Claire Sancelot of The Hive
and MABC EXCO member, Mr David Wong of SNT Global. The panel discussion was engaging focusing on the small
business sentiment, the positive and negative factors impacting businesses in 2018, access to finance and technology, as
well as the panellists’ experience in starting up their business.
MABC Networking @ Southern Rock Seafood
25 April 2019| Southern Rock Seafood, Bangsar
The heavy downpour did not deter the
50 odd MABC and MNZCC members
and guests to attend the Networking
Dinner at Southern Rock Seafood.
Members and guests were treated to a
variety of delicious Australian seafood
and live performances by Alex Terry,
Sandra Wolf, Kayleigh Hughes, Steve
Layton & Ian Durant, and The Klang
River Band.
28 MABC BYLINE

MABC ACTIVITIES I
MABC Mentoring Programme - Induction
14 May 2019| Australian High Commission, Jalan Yap Kwan Seng
MABC & AIMWA
Networking Evening
and Talk: Future
Skills - What Leaders
and Organisations
Need by 2020 and
Beyond
30 May 2019| Hilton, Kuala Lumpur
The inaugural MABC Mentoring Programme
- Induction was held at the Australian High
Commission on 14 May 2019. Attended
by mentors and mentees, the programme
included Ms Tracy Ong as Chair of Women
in Business subcommittee sharing her
mentoring experience, Ms Linda Tey as the
Programme Director briefed on the matching
process and programme milestone and Ms
Aishah Lassim as the Programme Advisor
spoke on the difference between mentoring
and coaching as well as the role of the
mentees. The programme ended with Ms
Foong Wee Yen, CFO or PwC Malaysia sharing
her mentoring experience.
MABC Service Industry Forum
23 May 2019| Australian High Commission, Jalan Yap Kwan Seng
The joint MABC & AIM WA (Australia
Institute of Management Western
Australia) Networking Evening & Talk
held at the Hilton Kuala Lumpur
attracted about 60 participants. The
talk on ‘Future Skills: What Leaders
and Organisations Need by 2020 and
Beyond’ featured esteemed panellists
Mr Mohd Najib Bin Mohammad of
Tenaga Nasional Berhad, Ms Nadiah
Tan Abdullah of SP Setia, Ms Salinun
Ghazali of UEM Edgenta, Prof Dr
Mohd Nasir of UiTM and Ms Chong
Sook Leng of Tokio Marine Insurance.
The discussion focused around
the skills needed by employers in
the future, the challenges faced by
graduates, and the changing of the
world of work among the industries.
A special thank you to Hilton Kuala
Lumpur and AIM WA for their support
of the event!
The MABC Service
Industry Forum “Charting
the Malaysia Services
Industry Landscape”, held
at the Australian High
Commission featured
the following panellists
Mr Baseer Siddiqui of
IDC Malaysia, Mr Michael
Growder of Australian High
Commission, Mr Ganesh
Bangah of PIKOM, Mr
Raymond Devadass of
CCAM, Ms Low Ngai Yuen
of GD Express Carrier
Berhad and Ir. Ts. Choo
Kok Beng. The session was
moderated by Mr Woon Tai
Hai and covered the areas
of global business service,
professional service, IT and
entrepreneurship services,
and a brief information on
the National Productivity
Blue Print.
MABC BYLINE 29

I MABC ACTIVITIES
MABC Visit to NS Bluescope
18 June 2019| NS Bluescope Facility, Kapar
25 MABC members and guests visited one of MABC’s “Partner in Progress” members – the facility/factory of NS
Bluescope in Kapar, Klang. The visit started with a briefing on the company structure, product value chain and its
participation in various community/welfare/environmental programmes. Thereafter, all members and guests were
taken on a factory tour to gain a first-hand understanding of the manufacturing processes involved in producing
durable, coated steel.
MABC 34th Annual
General Meeting
27 June 2019| Theatrette,
Australian High Commission,
Kuala Lumpur
Workplace Design for Results and Wellbeing
4 July 2019| BHP Billiton, Menara Southpoint, Mid Valley
Ove 50 MABC members and guests attended a panel discussion on
‘Workplace Design for Results and Wellbeing’ on the 4th of July, hosted at
the office of BHP Global Asset Services which spans over 5 floors of the
Menara Southpoint building in Mid Valley. 3 panellist speakers were invited
to share their thoughts - Mr Matthew Brady, VP of BHP Billiton Global Asset
Services Malaysia; Ms Yvonne Lee, Country Head, Common Ground and Mr
Bryan Tan, Managing Director of ‘MyWeekendPlan’. The discussion covered
the areas of the BHP’s office design concept and the importance of coworking/
collaborative working spaces in keeping all employees motivated.
A very interactive Q&A session took place after the panel discussion. The
event ended with a tour of the office where members and guests saw the
unconventional yet effective working environment which demonstrates high
level of flexibility and freedom, making it feel like an extension of one’s home.
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MABC ACTIVITIES I
MABC Mentoring Programme
- Checkpoint
9 July 2019 | The Exchange TRX,
Retail Leasing Gallery, Menara J Corp
MABC VIP Luncheon with Dr Muhammed
Abdul Khalid
Pullman Hotel & Residences, Kuala Lumpur
About 65 MABC members and guests attended the MABC VIP Luncheon with
Dr Muhammed Abdul Khalid, Economic Adviser to PM Tun Dr Mahathir at
Pullman KLCC Hotel & Residences. Dr Muhammed gave a very informative
speech on the current work of the government and what it intends to achieve
moving forward. 5 key focus areas namely: Education, Workers, Tourism,
Aerospace and Automation will be addressed and the relevant ministries
of the government are working towards improving performance in these
key focus areas. The session was then opened to the floor for Q&A. The
members of the audience asked questions on the new policies that are being
introduced and the government’s steps towards boosting aspects of industry
which need improvement. In addition, the audience also got the opportunity
to share their thoughts about issues they believe are important and further
understand some of the points Dr Muhammed highlighted in his speech. The
atmosphere certainly was engaging with an inquisitive audience who were
eager to understand the work the government is doing on the economic front.
MABC & MDBC Networking Evening and Talk: Bricks + Clicks = Bridging
Online & Offline Businesses – A Malaysia Context
25 July 2019| Pullman Hotel & Residences, Kuala Lumpur
The MABC in collaboration with the Malaysia Dutch Business Council (MDBC) featured a panel from 5 different
businesses: Mr Ibrahim Hamid - CEO of Axle and Olio Solutions, Ms Lee Lim Meng – Director of Marketing at Abbott
Nutrition, Ms Raja Jesrina Arshad – CEO and Founder of PurelyB, Mr Terence Ridder – COO of Lizard.Global and Mr
Yeoh Chen Chow – Co-founder of Fave to discuss on online and offline businesses. Some of the main points of the
discussion included how consumer spending patterns have changed; how millennials are moving towards online
purchasing and complementing offline businesses with online platforms. A special thank you to Pullman KLCC for
supporting the event.
MABC BYLINE 31

I MABC ACTIVITIES
Exclusive Preview of the Exchange TRX
2 August 2019| The Exchange TRX Site Office
The MABC organised a site visit to the upcoming financial hub of Kuala Lumpur, The Exchange TRX on 2nd August
2019. Upon arrival, the participants were briefed on the safety requirements and thereafter separated into two groups for
the tour of the site. The participants were brought to a place above ground where the whole site development could be
viewed. For a better understanding of Lendlease, Mr Stuart Mendel, Lendlease Managing Director and Head of Malaysia
gave an overview of Lendlease’s property developments worldwide and company purpose. A major point he touched on
was on Lendlease’s aim to develop in “gateway cities” where there is scope for better infrastructure. Mr Brendan Walker,
Project Director, Tun Razak Exchange Lifestyle Quarter too, gave a presentation on the master plan of the Exchange TRX.
Although still in the midst of construction, the visit gave a better idea of what is to come in the new financial centre.
Thank you to Lendlease for hosting the MABC!
MABC & MLBC Networking EVENING AND TALK:
SMART CITIES - EVOLUTION OR REVOLUTION
29 August 2019| Hilton, Kuala Lumpur
The MABC in collaboration with the MBLBC organized a networking talk
on ‘Smart Cities – Evolution or Revolution’ at the Hilton Kuala Lumpur.
This event attracted about 70 MABC and MBLBC members and guests.
The panel discussion moderated by Mr Stuart Mendel – Chairman of
MABC Property & Construction Subcommittee and Managing Director at
Lendlease Projects (M) Sdn Bhd comprised of 4 panellist members:
Dr Matt Benson – Programme Director of Think City, Mr Girish
Ramachandran – Executive Director of 27 Group, Mr Greg Dall – Managing
Director at Pentago Studio Sdn Bhd and Mr Siva Shanker – Head of
Investment of Axis REIT Managers Berhad.
The MABC and MBLBC would like to thank the Hilton Kuala Lumpur for
their support of this event!
32 MABC BYLINE

MABC ACTIVITIES I
MABC Mentoring Programme Graduation
19 September 2019| Lee Hishammuddin Allen & Gledhill
The closing and graduation ceremony of the MABC Mentoring Programme
2019 was held at Lee Hishammuddin Allen & Gledhill on 19 September.
The event attended by about 30 people including the Australian High
Commissioner to Malaysia, HE Andrew Goledzinowski and the mentees and
mentors. Programme Director, Ms Linda Tey spoke a little on the programme
and the outcome of the first MABC Mentoring Programme. She highlighted
the following:
• The expected sign up rate exceeded by 60%
• All mentees said the mentoring programme met their expectations and
cited that they valued the knowledge sharing, the valuable inputs and
guidance, the different perspectives, the assistance with important
decisions and the networking and the opportunity to learn from a leader.
The mentees, Ms Azlin Akhir, Ms Law Hong Mei and Ms Shamini Velayuthan
shared their mentoring story. The Australian High Commission then gave
a short remark on the programme and women in the workforce in general.
Finally, the graduation ceremony took place with all mentees given a
certificate of completion and a small token of appreciation to the mentors.
Our greatest gratitude to everyone who participated in the success of the
MABC Mentoring Programme 2019, especially to all those that volunteered
their time and service.
Malaysia Airlines Hospitality Session with
MABC
24 September 2019| Malaysia Airlines Academy
The MABC Partner in Progress, Malaysia Airlines Berhad hosted a one
day hospitality session for the MABC members at their Malaysia Airlines
Academy. The session started with a briefing on the Malaysia Airlines
products and a heritage tour of the MH Gallery which showcase the history
and evolution of the airline. The participants were then treated to a business
class lunch in one of their mock-up cabins with top notch service by two
of their long serving cabin crews. The highlight of the session was the
emergency evacuation exercise using the inflated slide. A few of the lucky
participants also went back with model airplanes.
Thank you, Malaysia Airlines for this exceptional experience and for your
continuous support!
MABC BYLINE 33

I MABC ACTIVITIES
MABC Johor Chapter Year-End Party 2019
14 November 2019| Amari Sky Hotel, Johor Bahru
The MABC Johor Chapter Year-End Party at the Amari Sky Hotel in Johor Bahru was a success. Support from Guest of
Honour, YB Jimmy Puah, and various business entities and individuals set a great platform for 2020 for the Chapter.
Several new members as a result and a great sub committee meeting ensures the Chapter will grow in the coming year
with some exciting upcoming events.
MABC Year-End Bash!
21 November 2019| Auto Bavaria Kuala Lumpur
The MABC’s first ever Year End Bash
cum Membership Recruitment Drive
event held on 21 November at the
Auto Bavaria Kuala Lumpur was a
huge success with over 100 people
attending the event. Half of the
attendees were non-members which
we hope to convert to members
soon. The whole event was very
energetic and lively with lots of
business matching opportunities and
great networking and camaraderie.
Lastly, the MABC would like to thank
Auto Bavaria Kuala Lumpur and
BMW Malaysia for the sponsor and
support of this inaugural event which
also includes the sponsorship of a
few exciting lucky draw items.
34 MABC BYLINE

MEMBERS NEWS I
Alice Smith School Community Making An Impact For a Better Tomorrow
The Alice Smith School Foundation recently launched its Be Remarkable Sustainability campaign with an Eco-Community
Day on Saturday, 2nd November 2019.
The day marked the start of Alice Smith’s journey of environmental stewardship. The event was launched by YAM Tengku
Zatashah Sultan Sharafuddin Idris Shah, Board Member of the Alice Smith School Foundation.
As part of the Foundation’s community engagement, an inter-school community project in collaboration with SMK Seri
Kembangan, a local secondary government school arranged through partnership with PINTAR Foundation was launched.
Representing the launch was SMK Seri Kembangan Headmistress Tee Poh Wah and PINTAR Foundation’s board of
trustee representative, Sabri Abdul Rahman.
The day included a Green Generation Talk presented by a panel of eco-champions - Advocate of #sayno2plastic and
#zerofoodwaste campaign YAM Tengku Zatashah, Deputy British High Commissioner David Thomas, Free Tree Society
President Baida Hercus, Kloth Cares Najah Onn, Biji-biji Initiative and Me.reka Rashvin Pal Singh; in addition to various
family fun activities, exhibitions and workshops.
There was also the opportunity for guests to contribute towards the Foundation’s Green Thumb Project focusing on 3
sustainability efforts: Give Life, Clean Energy and Learn Sustainability.
In support of the school’s environmental initiatives, beautiful fabric recycling bins designed by students have been
placed at each school campus to create awareness and encourage fabric recycling in the community.
YAM Tengku Zatatshah hopes for more schools to get on board. “I hope to see the environmental efforts grow amongst
schools. It can start small, with just one person to initiate by stopping their single-use plastics habit to a school clean-up
as a class project. The idea will then keep on growing from class to a school project.”
Tengku Zatashah’s future hope is there will be more junior eco-warriors.
Together we can make a difference to save our Earth!
MABC BYLINE 35

I MEMBERS NEWS
Global logistics company Toll Group appoints new country leadership
in Malaysia
For more than two decades,
Toll Group has been providing
international freight forwarding and
contract logistics services in Malaysia,
supporting Malaysian businesses
in the global arena and linking
international businesses via our vast
network to enter and distribute within
the country.
Many prominent businesses in the
retail, industrial, and fast-moving
consumer goods verticals have
entrusted Toll with their supply chains
and have a keen interest to explore
technological improvements for better
efficiency and productivity.
In 2019, new country leadership has
been appointed: Justin Bentley leads
Toll’s Global Forwarding division;
Gerry Power heads up Toll’s Global
Logistics division. Toll continues to
invest in Malaysia and the Asian
region to bring quality solutions to
support businesses with their supply
chain requirements in-country and
beyond.
36 MABC BYLINE

NEW MEMBERS I
MABC BYLINE 37

I NEW MEMBERS
AME Development Sdn Bhd
AME Development is established as a property developer with a strong commitment to quality and dynamic result-oriented
approach. AME Development has been actively involved in planning and designing industrial park developments throughout the
years. Today, AME Development stands tall as a reputable and prominent integrated industrial park developer in Malaysia with
successful developments & track records such as “i-Park” –The Most Sustainable & Well-Managed Industrial Park”.
i-Park, AME Development signature project as an award winning industrial park development gives you the vital edge you
need to succeed by perfectly integrating well-planned master development, amenities & infrastructure, excellent location with
easy accessibility, last but not least the high quality, flexible and functional industrial space optimized your operations within a
sustainable clean and green environment, the most conducive workplace in Iskandar Malaysia.
AP MONROE
Monroe Consulting Group first started offering executive search (headhunting) services in Kuala Lumpur, Malaysia, in 2014 and
quickly established itself as a highly reliable permanent recruitment agency in Malaysia. From Monroe’s headquarters in Kuala
Lumpur, the Company’s specialist executive search teams track the best talent in the market in the consumer goods, health,
industrial, professional and technology industries.
The premium on highly skilled professionals in Malaysia means that having a well-connected executive search partner is essential.
Monroe’s ability to complement its database search techniques with advanced levels of executive search means Monroe is well
placed to deliver a full 360-degree service that offers both clients and candidates an in-depth and particularly well-rounded
recruitment service.
With its deep understanding and wide business networks in Kuala Lumpur and Malaysia, Monroe Consulting Group is well
positioned to deliver the best talent to its clients, some of the most respected national and multinational companies operating in
Malaysia.
The Australian Institute of Management Western Australia (AIM WA)
The Australian Institute of Management Western Australia (AIM WA) is a not-for-profit Registered Training Organisation (RTO)
in Australia with over 62 years of expertise in competency-based learning solutions that leads to effective, measurable people
development solutions. Our Institute’s Vision is “aspire to be an international leader in shaping management, leadership and
organisational excellence in Australia and our region”.
AIM WA’s international division, AIM WA International, works with Australian companies with international operations,
global companies, local international organisations to deliver world-class capability-building development and performance
improvement in leadership, functional and technical competency areas both in Australia and overseas. Our programmes target
all organisational levels from graduating students to the C-Suite levels and range in length from several days to a week or more
depending on the needs of the group, and can be delivered flexibly worldwide. We can also deliver fully Australian accredited
qualification program to meet client needs. We are an organisation with a strong history of training and consulting directly
working with key organisations in Asia and the Indo-Pacific region.
Our clients (past and present) come from both the public and private sectors and a diverse range of industries. Sample list
includes the Association of Developing Financial Institutions of Malaysia (ADFIM), Sime Darby, UEM Group Berhad, UiTM, AKEPT,
Tenaga Nasional Berhad (TNB), FELCRA Malaysia, Axiata Malaysia, Interflour Singapore, Westrac China, Australian Chamber
of Commerce Shanghai (AustCham), Indonesian Ministry of Natinal Development Planning (BAPPENAS), Bank of Indonesia
Leadership Academy, Rio Tinto (Australia and U.S.), Alcoa Australasia, Bunduq Oil (Abu Dhabi), Royal Institute of Management
(RIM) Bhutan.
AIM WA has a formal joint venture with the University of Western Australia (UWA) Business School, which provides access to
globally renowned academics to deliver courses where a focus on research and theory is required. Our access to world-class
faculty include the Harvard Business School, London Business School, INSEAD (France) and Stanford Business School.
Australian Textiles Manufacturing Malaysia (ATMM)
Australian Textiles Manufacturing Malaysia (ATMM) is a company formed with the aim to collect and supply excess or used
textiles from various sections of society including corporate, residential and public areas. The wearable excess used clothing,
shoes, handbags and linen will be sold to developing countries and the unwearable are cut into rags and sold to industries as
cleaning cloths. They aid and assist developing countries by supplying second hand clothing and providing the most efficient
cost effective textile recycling programme that benefits the community.
Find our great selection of commercial and decorative fabrics designed for residential, life-preserving and commercial use at
Australian Textile Mills, a leading fabric supplier and textile manufacturer in Australia. We can design and produce an impressive
selection of technically innovative and contemporary stylish textiles, including window furnishings, high performance fabrics as
well as other various household brands. If you’re an interior designer seeking stylish ideas to incorporate into your projects, or a
decorative textiles retailer looking to sell the latest design ideas to your client base, you’ll find them all here at ATM.
(RIM) Bhutan.
AIM WA has a formal joint venture with the University of Western Australia (UWA) Business School, which provides access to
globally renowned academics to deliver courses where a focus on research and theory is required. Our access to world-class
faculty include the Harvard Business School, London Business School, INSEAD (France) and Stanford Business School.
38 MABC BYLINE

NEW MEMBERS I
Beyond Expatriate Advisory (MM2H) Sdn Bhd
Beyond is a multi-disciplinary professional services company that provides client services through corporate planning and
business consulting. Our professional services includes company secretarial, company formation, immigration advisory, MM2H,
expatriate advisory services, Labuan company incorporation, licensing, relocation services and Human Resource management.
In short, we are a ‘one-stop’ center for anyone wishing to establish a sound business in Malaysia.
Doing business in a foreign country requires guidance and professional assistance. Given our in-depth experience and local
saviour faire the people at Beyond Expatriate Advisory (MM2H) Sdn. Bhd. are the best people to guide you in setting up business
in Malaysia. Holding your hand every step of the way, you can count on BEYOND to be your loyal local companion.
Beyond Expatriate Advisory (MM2H) Sdn. Bhd. is an authorized agent, fully approved and appointed by Tourism Malaysia, to
assist all foreign citizens in the Malaysia My Second Home Program (MM2H).
Beyond alliances are such as InvestKL, Malaysian Investment Development Authority (MIDA), Malaysia Digital Economy
Corporation (MDEC), Chambers of Commerce, British High Commission and Embassies. Beyond is working with InvestKL, in
promoting Kuala Lumpur and its greater areas, to bring in larger MNCs into Malaysia and to take advantage of many perks and
incentives offered, as well as promoting Malaysia as a Principal Hub for the region.
BlastOne Asia Sdn. Bhd.
At BlastOne, we understand that businesses operate under tremendous pressures in today’s tough economy throughout
Malaysia. There are pressures to contain costs, hit deadlines, and ensure a perfectly finished surface for your project. If your
project team slips up in just one area, the whole job could be at risk.
BlastOne also understand that surface preparation and blasting is normally not where most of our customers in Malaysia
make their profit. However, if surface preparation does not go well it can have a significant negative impact on the job’s cost,
profitability and the customer’s satisfaction.
We protect the world’s infrastructure by reducing corrosion.Not only do we assist the whole world to go about their lives, but we
create an enjoyable family environment for our employees. We work in dynamic teams where our staff feel appreciated and feel
empowered to make a difference to the well-being of their own families.
BMW Malaysia Sdn. Bhd.
BMW Group Malaysia is the representative of Bayerische Motoren Werke (BMW) AG in Malaysia with activities that cover the
wholesale of BMW, BMW i, MINI and BMW Motorrad vehicles, spare parts and accessories as well as the overall planning of sales,
marketing, after-sales, and other related activities in Malaysia. The organisation’s presence in the country includes its National
Sales Centre (NSC) in Cyberjaya and BMW Assembly Facilities at the Kulim Hi-Tech Park, Kedah which supports the Malaysian
region as well as the BMW Group Data Centre (GDC), BMW Group Regional Training Centre (RTC) in Cyberjaya and BMW Group
Parts Distribution Centre (PDC) at the Free Industrial Zone of the Senai International Airport in Senai, Johor which supports 22
markets in the Asia-Pacific region. BMW dealership network covers 21 outlets in various cities in Malaysia.
Chalon Performance Consulting (CPC)
Achieving World-class Performance is not as elusive as some think.
World-class companies generate 2.4 times the three-year equity market returns, compared with typical companies in their
industry. They also deliver better performance with 57% less staff.
Chalon Performance Consulting (CPC) are a boutique firm that focuses on developing people capability and evolving a culture
that facilitates the achievement of World-class Performance.
Current Environment
Every day businesses are faced with critical decisions that will either cause their survival or demise. They must adapt to an everchanging
landscape and negotiate through the turmoil. But knee-jerk solutions are not the answer. The wastage factor for most
training expenditure is around 80%. 40% of good strategy is not realised due to poor execution, while 92% of C-suite executives
say culture is crucial to performance.
Organisations must adopt a ‘new mindset’ and address these key questions.
1. How do we effectively gather data and examine the issues that are critical to our business?
2. How do we address our capability issues and challenges?
3. How can we develop ability to adapt to required changes?
4. How can we achieve a sustainable performance culture?
The CPC Approach
Our proven approach is based on a ‘new mindset’. When it is expertly applied and capability is fully optimised and sustained via
a strong culture, it is possible to achieve World-class Performance.
For more information check out the website at www.chalonpc.com. For a Free Copy of the book Achieving World-class Performance
(value $22.00) please go to this link www.worldclassperformancebook.com.au
MABC BYLINE 39

I NEW MEMBERS
CITY OF PERTH
Perth is Western Australia’s Capital City and Australia’s Indian Ocean Capital; our idyllic climate, enviable lifestyle and
multicultural heritage make Perth an attractive place to work, live, visit and invest.
An unprecedented rate of change and expansion has transformed our riverside city and reinforces Perth’s position as a
contemporary, cosmopolitan capital with a vibrant and diverse economy. Billions of dollars have been invested in major projects,
from attractive world-class sporting and entertainment venues to a new state museum and airport upgrade, as well as significant
commercial and residential developments.
The City of Perth is revitalising urban spaces into thriving new centres, with parks, public places and facilities that celebrate the
city’s natural and built form. We aim to be recognised as a leader in the Indian Ocean Rim for excellence in business, tourism,
education, technology and trade.
Perth is a perfect blend of economic strength, resilience and adaptability, fostering a diverse and dynamic culture. Talented
people, supportive government, a consistent regulatory framework and superior infrastructure all mean that there has never
been a better time to Think Perth.
Deloitte Malaysia
Almost every business decision has tax implications. What makes anticipating tax costs and its potential ramification even more
challenging is the fact that tax rules are constantly evolving and changing.
At Deloitte, our tax professionals help you stay abreast of developments that could affect your business. We work to identify and
implement tax strategies that work best for your organisation including the optimisation of group tax benefits while ensuring you
are fully compliant with applicable tax laws. Deloitte’s unique value propositions stem from integrated service offerings in various
functions with multiple tax service lines. Our specialists will assist you in addressing your challenges, as well as identifying and
capitalising on opportunities.
Deloitte Malaysia was recently awarded Tax Firm of the Year 2019, by the International Tax Review.
Deloitte Tax services include the following:
• Business Tax Compliance & Advisory
• Business Process Solutions
• Global Employer Services
• Indirect Tax
• Transfer Pricing
Engineers Australia
Engineers Australia is the trusted voice of the profession. We are the global home for engineering professionals renowned as
leaders in shaping a sustainable world. As Australia’s principal engineering association, we serve and represent over 100,000
professionals at every level, across all fields of practice. We are committed to advancing engineering and the professional
development of our members.
With countless organisations, institutions and government agencies relying on our expertise to create, accredit and assess
engineering programs and practitioners, our proven dedication to engineers and industry is unparalleled.
For more information on Engineers Australia and for upcoming events, do visit
www.engineersaustralia.org.au.
Wherever your engineering career takes you, Engineers Australia is your global home for life.
FATBoys GROUP ASIA
We are a gang of rebels who are big on awesome events & creative stuff. We’ve been kicking it with our family of rebels since
2002. With our passion and the power of music & entertainment, we are always hungry to shape & create things that excite you.
WHY? Because we take pride in our perseverance & our ability to stay true to our DNA - Music, Creativity & Family. With a great
team delivering complete in-house solutions, we will craft a unique brand event experience for you. We believe that life is too
short for boring events hence every opportunity is a chance to make the impossible possible not just for our clients, but also for
selfish reasons because we take too much pride in what we do for you. We always go loud and bold with our ideas by jamming
cutting edge technology with creativity and never settle for anything less than awesome.
Would be great if we are introduced as FB Group Asia as we are moving forward with that brand within regionally.
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FRAGOMEN
Fragomen is an international immigration firm and specializes in providing a range of immigration services to corporate and
individual clients. It is the world’s largest firm that focuses its practice solely on global immigration law.
Fragomen has more than 50 offices strategically located in key commercial centers throughout the world and has over 3,750
employees worldwide. This expansive reach allows Fragomen to provide services in more than 170 countries.
Fragomen’s knowledge of international legal, regulatory and policy issues allows it to provide its clients with strategic advice
and effective and efficient immigration solutions to assist them in achieving and maintaining a competitive edge in the global
marketplace.
Fragomen’s office in Kuala Lumpur, Malaysia provide comprehensive immigration services for short and long-term international
assignments, permanent transfers and the local hire of foreign nationals/expatriates.
FREO Group Malaysia
Freo Group Malaysia is dedicated to supplying reliable, safe logistics and crane related services that your business needs. We are
committed to providing superior equipment, quick response times while offering the efficiencies you require.
Our aim is to exceed the country’s highest industry standards resulting in our valued client’s projects being completed safely, on
time and to the quality standards our company has produced within its origin of operations in Australia.
Bringing our management standards in all facets of the business and professional service to our Freo Group Malaysian
employees, clients and communities with the goal to become Malaysia’s leading logistics and crane solutions provider.
Gamuda
Established in 1976, Gamuda is Malaysia’s leading infrastructure contractor and property developer, synonymous with the
SMART (Stormwater Management and Road Tunnel), Electrified Double Track and MRT projects in Kuala Lumpur and Taiwan.
Driven by innovative building solutions, Gamuda is a global player with its award-winning sustainable townships, smart cities,
and digitalised construction ecosystem.
Golden Age Solutions (Malaysia) Sdn Bhd
Golden Age Solutions (Malaysia) Sdn Bhd is a company registered in Malaysia and is a wholly owned subsidiary of Golden Age
Solutions Australia Pty Ltd. Its purpose is to deliver a range of solutions with Malaysian enterprises seeking to establish and/or
expand their businesses models to incorporate contemporary lifestyle living and care choices for seniors.
In recognition of the importance of workforce in delivering the customer promise, Golden Age Careers and Workforce Development
Sdn. Bhd. was established to support the workforce needs of Golden Age Solutions (Malaysia). In addition, the service delivery
model for Golden Age Solutions (Malaysia) Lifestyle, Wellbeing and Seniors Care Villages is consumer focused, having the right
workforce is the key.
Chris Westacott is Chairman and Director of both Golden Age Solutions (Malaysia) Sdn. Bhd. and Golden Age Careers and
Workforce Development Sdn. Bhd.
Chris has worked across a range of industries including aged care, community services, health, government, research, academia
and manufacturing. Over recent years Chris has developed specific high-level competencies in workplace reform in the aged
care and community services sectors.
Chris has particular expertise in retirement living, aged strategy and operations. He has realised this by focusing on aligning
business strategy with people strategies and business operational systems.
Chris is a member of the Board of Peninsula Village Limited, a retirement living aged care organisation and is a member of the
Department of Health and Ageing Advisory Panel on aged care services. As a result, he is regularly contacted by members of
government to gain his insights into the future of ageing and service provision in lifestyle living and seniors care.
Chris holds an MBA and degrees in both Human Resources and Marketing. He also holds fellowships of the Australian Institute
of Company Directors, the Australian Human Resources Institute and the Australian Institute of Leadership and Management.
Chris presents at conferences all over the world on new approach to lifestyle and retirement living plus engaging workforce to
deliver the promise of a quality lifestyle for seniors.
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HERBERT SMITH FREEHILLS
Herbert Smith Freehills is an international law firm. It operates 27 offices in New York City, Asia, Australia, Europe and the Middle
East and in ASEAN, has offices in Singapore, Kuala Lumpur, Bangkok and Indonesia. Globally pre-eminent in litigation and an
international leader in corporate and finance, Herbert Smith Freehills is consistently ranked as one of the leading law firms in
the world.
Our Kuala office opened in 2017, following over two decades of advising Malaysian clients on their international transactions and
international clients on their inbound investments.
Operating as a qualified Foreign Law Firm and headed up by Managing Partner, Peter Godwin, our office advises on Malaysian
inbound and outbound cross-border transactions, energy projects, dispute resolution, and Islamic finance. We are consistently
ranked by legal directories as a Tier One Foreign Law Firm for Malaysia related work . In 2019 we were recognised as Malaysia
International Law Firm of the Year by Asian Legal Business , Malaysia Law Awards.
KIS Financial Solutions
Lendcap was established to assist individuals and businesses compare their options in the Australian lending market. Lending
+ capital = Lendcap.
Established by financial advisor and CPA Kevin Leong, with over 10 years’ experience in the finance and accounting industry,
Lendcap is passionate about providing personal, tailored and efficient solutions to meet your lending needs. Finance options
offered are development funding , commercial property acquisitions , supply chain finance and mortgage lending.
Lanotec Asia Pacific Pte Ltd
ASIA PACIFIC
Lanotec Asia Pacific Pte Ltd is a trading entity for Asia Pacific market and members of NACE International (The Worldwide
Corrosion Authority) and Society of Petroleum Engineers (SPE) International.
Lanotec Australia Pty Ltd was established in 1998 as a manufacturer of non-toxic, biodegradable, and environmentally friendlier
corrosion inhibitors and lubricants which are made from Lanolin (woolgrease); and industrial strength degreasers made from
a blend of organic solvents. Lanotec products are extremely versatile and able to reduce petrochemical consumables and
maintenance costs while addressing HSE issues.
In 2018, Lanotec received the prestigious Global Green TagTM Certification for 5 products relating to sustainable development
and green-certified products. This reinforces the position of the Lanotec brand as a trusted and widely recognised global
environmental manufacturer.
More recently Lanotec was a finalist in the 2019 NACE Corrosion Innovation of the Year Awards, recognition of the effectiveness
in the fight against the effects of corrosion.
Malaysia Airlines
Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from and around Malaysia. Malaysia Airlines
carries up to 40,000 guests daily on memorable journeys inspired by Malaysia’s diverse richness. Malaysia Airlines embodies
the incredible diversity of Malaysia, capturing its rich traditions, cultures and cuisines via its inimitable Malaysian Hospitality
across all customer touch points.
Since September 2015, the airline has been owned and operated by Malaysia Airlines Berhad. It is part of the Malaysia Aviation
Group (MAG), a global aviation organisation that comprises of different aviation business portfolios aimed at serving Malaysian
air travel needs. Via our alliance with oneworld®, Malaysia Airlines offers superior connectivity with seamless journeys to 1,000
destinations across 150 plus countries, and access to over 650 airport lounges worldwide. For more information, please visit
http://www.malaysiaairlines.com
NVC Group
NVC was established in 1973, when a group of committed locals came together and organized a public meeting with the aim
to create a community owned aged care charity; owned by the people, for the people. Autumn Lodge, the first NVC Nursing
Home opened a few years later in 1978, following considerable hard work and fundraising by members of the local community.
NVC has continued to grow and expand with the Nambucca Valley community. Underlying NVC’s growth has been and will
continue to be a fundamental commitment to the community of the Nambucca Valley and beyond.
It is with pride that NVC Group displays the ACNC Tick of Charity Registration to reassure the public that we comply with all
requirements of transparency and accountability imposed by the ACNC Charity Register.
We share our enthusiasm for the Nambucca, Macksville and Kempsey communities and their residents, and appreciate the
ongoing and continued support they provide, and in turn allow us to provide with our aged care, retirement living and community
training services.
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Pelabuhan Tanjung Pelepas Sdn Bhd (PTP)
Pelabuhan Tanjung Pelepas Sdn Bhd (PTP), a member of MMC Group is Malaysia’s premier international transhipment port.
PTP is located strategically at the confluence of the world’s international shipping lanes which goes through the Malacca Straits.
It is also blessed with natural factors such as being located in a shelter bay with naturally deep drafts to accommodate vessels
of all sizes even the current generation of mega container vessels. Having no tide restrictions and a wide access channel for two
way traffic to and from the port, it takes shipping vessels on 45vmuinutes to divert in to the port.
Located within Malaysia’s new economic metropolis, the Iskandar Malaysia and neighbouring Singapore, the commercial hub
of Southeast Asia, PTP is linked by an extensive transportation network via air, road and rail. The extensive shipping connectivity
assures that all goods can be delivered to almost ports globally.
PURE PROJECTS
Pure Projects is a specialist Project Management service provider.
We manage and deliver projects of all scales across Asia and Australia, including corporate offices, hotels, shopping centres,
residential towers, industrial factories and night clubs.
Our teams are hands-on, highly experienced and down to earth. They bring expertise from engineering, architectural and
construction backgrounds.
Since 2010 Pure Projects has grown from 2 employees and 2 offices to over 70 employees and 12 offices.
Our project management philosophy puts the needs of each project at the centre of our thinking. We tailor teams, resources and
systems to ensure a successful outcome. We also bring contemporary strategic thinking, innovation and clever lateral solutions
to the table.
Combining the experience and scale of a large global corporate with the personal local commitment Pure Projects have offices in
Kuala Lumpur, Bangkok, Brisbane, Hanoi, Ho Chi Minh City, Hong Kong, Manila, Melbourne, Perth, Shanghai, Singapore, Sydney.
Resimax Group Malaysia
Resimax Group Malaysia Sdn Bhd is the Malaysian subsidiary of Resimax Group Pty Ltd, an established Australian property
development company with a track record of successfully completed house and land development projects in Melbourne,
Australia.
With a focus on government-mandated outer urban growth corridors in Melbourne, Resimax Group has grown to become one
of the largest privately-owned property development firms in Australia.
Resimax Group offers its clients, associates and investors a complete range of services turning “green field” farmland into
thriving urban communities. The company’s ‘one-stop’ range of services includes:
• Land acquisition
• Town planning
• Estate master planning
• Infrastructure development
• Architecture & building design
• Residential house construction
• Project management
• House & Land marketing – local
• Investor marketing – international
• Sales and Customer service
At any one time, Resimax Group controls over 12,000 allotments across Melbourne, with an end-developed value exceeding
AUD $7 billion.
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I NEW MEMBERS
RunningStream
RunningStream was founded in 2006 with a passion for real estate investing. We believe that real estate, properly acquired and
held, is one of the most reliable investment asset for building long term, responsible and sustainable wealth. However, it is also
an asset class which sorely lacks professional consultation and advisory based on market fundamentals. Investors are often
subjected to highly excessive and often questionable marketing and sales practices.
We have therefore made it our business mission to deliver a consultative advisory approach to help investors build and manage
their real estate portfolio. Through a combination of diligent research, strong partnerships, unique consultation process and
end-to-end service model, we provide an investment experience second to none, delivering consistent results for our clients
across the world.
SL Information
SL Information is a leading Malaysian end-to-end enterprise business solution provider. Our complete range of business solution
comprise of four pillars: enterprise IT infrastructure solution, integrated enterprise management solution, enterprise business
performance management solution and effective enterprise business document management solution.
We know our customers’ business and demands. We believe in business values. We provide our customers with solutions and
thought leadership that deliver or can deliver tangible business values for their business.
We are focused and committed in building a viable business organization, backed by experienced professionals, to deliver value
to our customers and principals. Today we are proud to be serving more than 200 companies in Malaysia and their subsidiaries
out of this country. We have been recognized by our industry peers with their awards and testimonials.
Sunway Medical Centre
Sunway Medical Centre is a leading Australian Council on Healthcare Standards accredited private tertiary hospital with a total of
636 licensed beds, 200 consultation suites, 12 operating theatres, 25 centres of clinical excellence as well as 60 specialities and
sub-specialities. As part of Sunway Healthcare Group’s expansion, new hospitals will be established in Sunway Velocity Cheras;
Kota Damansara, KL; Seberang Jaya, Penang; Tambun, Ipoh; Paya Terubong and Iskandar, Johor.
In recognition of the increasingly sophisticated needs of the nation, Sunway Medical Centre has developed niche areas of
medical service, from the field of neurosciences to advanced cancer treatment, from clinical research to bio-medical technology.
Some of the core speciality areas include Cancer and Radiosurgery, Cardiac and Vascular, Neuroscience, Bone and Joint,
Digestive Health, Orthopaedic and Eye services.
Sunway Medical is affiliated with the Jeffrey Cheah School of Medicine & Health Sciences, Monash University Malaysia and has
collaborations with University of Cambridge, Royal Papworth Hospital, Royal College of Physicians (London) and Harvard Medical
School to further meet the demands of medical education, training and research.
SUPERCEED
Virtual Contact Center SUPERCEED provides hosted contact center solutions which enable companies to manage contact center
capacity elastically and effectively. SUPERCEED provides the contact center applications and platform that helps companies
manage Contact Center operations with zero investment costs. Superceed leverages convergence of voice and data over IP to
create a highly scalable Virtual Contact Center platform. Contact Center agents can work anywhere, anytime, as long as they have
a standard PC and a broadband internet connection.
We offer the following exceptional utilities to customers i.e. On Demand Diversity, Innovative Workforce Alternatives, Best
Performing Agents, and Real-time Transparency. We leverage 2 partnership models to scale quickly. In the “Uber model”, we
focus on Revenue Generation using Collective Committed Capacity derived from Partner Contact Centers and Independent
Agents. In the “Alibaba model”, Partners sell services at their own prices, but are required to run projects on our platform.
The Tank Stream hotel
The Tank Stream hotel is a new and modern 280 room hotel. Strategically located on the corner of Pitt and Hunter streets, in the
financial district of Sydney’s CBD and within close proximity to the city’s key Tourist attractions, public transport and exclusive
shopping precincts.
Our “all inclusive - ONE RATE” concept provides you with the latest in-room technology and entertainment, complimentary nonalcoholic
mini bar and an Espresso coffee machine to enjoy complimentary during your stay.
Book Direct www.tankstreamhotel.com to view our exclusive Promotions and Packages for your next Sydney Staycation.
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TOTAL IT GLOBAL
Total IT Global is a leading IT infrastructure services provider offering holistic vendor agnostic solutions across its broad service
portfolio comprising Workspace (Managed Field Services), Data Centres (Hardware Break Fix), Cloud Infrastructure, E-Waste
Management (Certified Data Destruction and Hardware Disposal) and Skill Augmentation. Its vast geographical footprint extends
to over 108 countries globally, with a direct presence in 19 countries worldwide. Total IT Global has crafted a niche in the IT
services arena by offering swift, dynamic and reliable managed IT solutions throughout the world, with its qualified panel of
specialists trained on multiple platforms and technologies. It provides round the clock access to an extensive pool of technical
experts and a well-established layer of Service Management Specialists enabling Single Line Accountability. Total IT Global is
guided by the vision to become a global leader offering holistic IT solutions, setting a benchmark in stakeholder experience
through constant innovation and service excellence.
Trade and Investment Queensland
The TIQ Singapore office was declared open by the Premier during a visit in March 2017 and aligns with Queensland’s desire to
engage with ASEAN as a key region for trade, investment and education. This complements a pre-existing office in Jakarta which
focusses exclusively on Indonesia.
Led by Tom Calder, Queensland Trade and Investment Commissioner - ASEAN, focus markets for the office include Singapore,
Malaysia, Vietnam and Thailand.
The focus sectors for TIQ in the region include education (across ASEAN), innovation (Singapore, Thailand, Indonesia and
Vietnam), investment (across ASEAN) as well as food and agriculture (Vietnam, Singapore, Malaysia and Thailand).
University of New England
UNE’s main campus is located in the city of Armidale in the heart of the picturesque New England Tableland region of New
South Wales, Australia, and with just over 22000 students has an international reach through its high quality teaching, both
on-campus and online. UNE has consistently performed in the top five universities nationally for overall student experience. The
2020 Good Universities Guide has awarded UNE the maximum five-star rating for ‘Overall Experience’ for 14 years in a row. The
2020 Guide also awarded UNE five-star ratings in five other important categories such as Social Equity, Teaching Quality, Student
Support, Graduate Employment and Median Graduate Salary. Online Study Australia ranked UNE number one in the national list
of Australia’s best online universities. The International Student Barometer ranks UNE number one across the 16 universities in
Australia, and number 10 of the 171 universities internationally.
UNSW Business School
UNSW Business School develops socially intelligent leaders who thrive on changing technologies and global career opportunities.
We believe that continuous education and real-world experiences create the best outcomes for our students. Our future-focused
strategy is built on an outstanding student experience, high impact research, and a strong relationship with Asia.
Our students meet some of the highest entry requirements in Australia or gain entrance through rigorous Pathway program
assessments. Upon graduation, they join a network of more than 90,000 alumni worldwide.
Our alumni and industry connections provide students with millions of dollars in prizes, awards and scholarships, and
opportunities for real-world career experience. Our connections also advise on future industry trends, to ensure our students
graduate with relevant skills and knowledge.
UNSW Business School began in 1955 as a single Faculty of Commerce. It has since grown into seven research centres, five
affiliated research centres, one research centre of excellence, eight schools and the Australian Graduate School of Management
(AGSM).
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I NEW MEMBERS
UOW Global Enterprises (UOWGE)
UOW Global Enterprises (UOWGE) is a wholly owned subsidiary group of the University of Wollongong (UOW), an Australian
public university.
UOWGE is one of the world’s most successful global providers of higher education. UOWGE owns and operates the University
of Wollongong in Dubai (UOWD), UOW College Australia (UOWCA), and UOW College Hong Kong (UOWCHK). The acquisition of
the UOW College Hong Kong in 2015 was the first of its kind for an Australian university, and realised UOW’s geographic growth
ambitions.
Currently employing more than 1,100 staff globally, these three institutions in Australia, Hong Kong and Dubai offer over
100 courses including higher education, vocational training, English language and professional development programs to over
13,000 students annually. With over 5,000 graduates in 2018, our global alumni network continues to grow.
In April 2019 UOWGE received approval from the Ministry of Education (Malaysia) to acquire the KDU University Colleges.
Wajdi Mohamad Yusri & Co (WCO)
Wajdi Mohamad (“Wajdi”) founded WCO in 2009 before turning it into partnership setting in 2012. WCO comprises 3 partners, 1
legal assistant and 4 support staffs providing legal services in litigation and non-contention matters. WCO is based in KL Sentral
East (Brickfields), Kuala Lumpur which is the capital city of Malaysia and Kota Bharu which is east of Malaysia.
After almost 10 years of progression, WCO has established its position as a specialized law firm mainly in the area of corporate
dispute and insolvency litigation, property purchase and financing, corporate loans, M&A and Korean and international trade.
With regards to the Korean trade, in 2014 WCO formed a strategic alliance with Law Firm MnS an established law firm based
in Korea. In 2017, WCO formed another alliance with Dime & Eviota Law Firm a law firm specializing in infrastructure &
energy business based in Manila in the Philippines. In 2018, WCO tied up with JSN Legal a law firm based in Delhi, India also
specializing in infrastructure and power sector.
Wiley
Wiley – the project delivery company. With over a century of industry experience, Wiley are a leading privately-owned Australian
company. Having established Wiley KL since 2014, we are able to serve the needs of the industry within the South East Asia
region better, particularly in the Food & Beverage manufacturing industries. We enhance value for our client’s projects and
solutions through management consulting, process engineering, design and construction.
Our in-house specialists and long-term partners are industry leaders - some of the best in the world.
Our culture is built on a foundation of quality and this is inherent in all we do. We instil this quality focus in relationships with
our clients, stakeholders, suppliers, subcontractors and the community. These relationships are based on integrity and a focus
of delivering projects ahead of time, with safety top of mind.
At Wiley, we believe in making a difference and creating a better future.
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Delivering solutions.
Kuala Lumpur Logistics Centre – KLC 6 & KLC 7
New expansion of 272,000 sqft
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DB Schenker in Malaysia opened its sixth and seventh facility named Kuala Lumpur Logistics
Centre (KLC 6 & KLC 7) in the Shah Alam U10 Logistics Park, Central Malaysia. This is another
expansion within 5 years in U10 Logistics Park, next to KLC 8 and KLC 9 facilities. These facilities
will provide warehousing, distribution and value-added services.
Offered services combined with the optimal location of the facility and access to Guthrie Expressway,
as well as excellent multi-linkages, will allow smooth connections to most of the cities, and an
accelerated flow of cargo transportation, thus facilitating our customers’ goods movement in their
global supply chain.
Features :
• Total Build-up Area: 272,000 sqft
• Office Space: 4,000 sqft each
• Combined Storage : More than 25,000 pallet positions
• Temperature-controlled and ambient areas
• 12 kilometres to Bukit Jelutong, Shah Alam
• 60 kilometres to Kuala Lumpur International
Airport (KLIA)
• 28 kilometres to Port Klang
• Access to Guthrie and multi-linkages
Schenker Logistics (Malaysia) Sdn Bhd
www.dbschenker.com.my