High-RIse Management Services - Texas

High-Rise
Condominium
Management
Services
Texas

Tailored High-Rise Services
As part of our commitment to service, we created a luxury high-rise division to deliver the superior living
experience you deserve.
Luxury
Management Services
For High-Rise Condominiums
FirstService Residential has earned its reputation as the leading property management company in North
America. In Texas, we’ve spent 25 years building a dedicated team of associates to provide unparalleled
services for nearly 40 mid- and high-rise condominiums. Our associates are ready to provide your
community with the same level of exceptional service our clients expect, deserve and enjoy.
FirstService Residential Connect
Our proprietary software gives board
members, residents and management
24/7 access to their personal community
network. This secure portal makes payment
processing, concierge requests, valet
services and amenity reservations that
much easier. Even better? It’s all available
via computer, smartphone and tablet!
Green Programs
With a team of LEED® certified
professionals, FirstService Residential
has successfully implemented strategies
to save energy, reduce costs and improve
efficiency for its high-rise clients.
Preferred Banking & Insurance Programs
You deserve the best financial services
in the industry. That’s why our affiliated
company, FirstService Financial, Inc. (FFI),
designs preferred banking and insurance
programs that offer significant savings and
comprehensive insurance products.
Lifestyle Services
For the resident seeking resort-style
recreational, social and wellness amenities,
our lifestyle directors offer quality programs
that add value to your community and
enhance your overall high-rise experience.
24/7 Customer Care Center
Our focus on customer service extends to
our 24-hour Customer Care Center. These
associates serve as a convenient call-in
resource that allows residents to speak with
a real person at any time.
The Customer Care Center answers
74 percent of calls
within 45 seconds
See for yourself how our insights, resources and genuinely helpful service create a luxury high-rise
environment you’ll be proud to call home.
Click Here to See Our Featured Clients
Managing communities of all sizes are part of what makes FirstService Residential a dynamic
management company. Our range may be broad but so are our depth of resources and expertise.
We’re ready for anything.
On-Call Assistance, Day or Night.
Our Customer Care associates have access to
company-wide knowledge to resolve most issues during
the very first call. Residents can also use IVR,
an interactive option that offers automated service
using a keypad.
www.fsresidential.com Making a Difference. Every Day. www.fsresidential.com Making a Difference. Every Day.

TRAINING | Is your staff confident?
Employing the well-trained associates is essential to successful
high-rise management. We offer unique education programs,
including engineer assessments, emergency operating procedures
and world-class training for housekeeping, valet and front desk staff.
SAFETY | Are you prepared for the unexpected?
Key reasons why so
many clients want us to
manage their valued communities:
Why do high-rise
clients across Texas
trust us
with their multi-milliondollar
facilities and
systems?
At any given time, floods, fires, equipment failures, chemical
intrusions or power outages can displace residents. However, a crisis
can be mitigated by planning for such emergencies. That’s why we
train our staff to prepare equipment and exit strategies for everything
needed to respond quickly to any situation. Trade preparedness
assumptions for the peace of mind that comes with knowing your
community can confidently say, “Yes, we are prepared!”
BUDGETING | Pay now or later?
It’s easy to get comfortable paying expenses at your leisure, but in the
long run that could mean doubling or tripling your costs! For instance,
your reserve study stated a piece of equipment will last 30 years and
cost $500,000 to replace. However, it wasn’t maintained and now
needs to be replaced after just 15 years.
Avoid these unexpected budget pains by having your reserve
studies reviewed by more than one expert and aligning it with your
preventative maintenance plan. Doing this will give you the most
accurate picture of your assets’ shelf life.
• Five-star service, including responsiveness and attention to detail
• Expert guidance on budgetary and reserve study issues
• Ongoing associate training to provide best-in-class service
• Innovative technology and solutions that maintain property values
• Emergency planning and preparedness

If your community
has experienced
any of these issues,
FirstService Residential
can help!
• Under-trained building
engineers
• Premature equipment
failure
• Unresponsive
maintenance vendors
• Lingering equipment
issues
• Violated warranties
• Missed certifications
• Failed emergency
preparedness
• Project management
challenges
• Inaccurate or incomplete
reserve studies
• Energy management
needs
• Lack of preventative
maintenance
documentation
PERSONNEL | White-glove service anyone?
Thanks to our world-class, white-glove service, your high-rise
experience starts the moment you walk in. Our industry-trained
concierge, housekeeping and valet staff strive to go above and
beyond to be genuinely helpful and attentive to your unique needs.
PREVENTION | Are you waiting until it’s broken?
We’ve all heard, “If it isn’t broken, don’t fix it.” We’ve also heard
that “An ounce of prevention is worth a pound of cure.” The right
preventative maintenance plan will help you avoid unanticipated
replacements while we anticipate expenses in the event your
assets need repairs.
Don’t Wait!
Plan now with our experts who provide accurate inspections and
assessments to protect your community’s resources.
ENERGY | Thinking about going green?
Our energy audits can determine if thousands of gallons of
water are going “down the drain” or how you can reduce costs by
flipping the LED switch in your community. Plus, our engineering
assessments will help you discover different ways to save money
and reduce your carbon footprint.
Our industry-leading knowledge of all things high-rise, including building
operations and management, allows board members to make the best informed
decisions for their residents.
What others say about us
We work for the board
as a Partner
is more important than what we say about ourselves.
“There are many things that come with an COA and it’s been so nice to
have a management company and staff that has your back and will
steer you in the right direction.”
Heather G., Dallas
“FirstService Residential provided excellent customer service and a
quick turnaround on our design approval. Very pleased with the level of
service and overall had a great experience.”
Elisha L., San Antonio
“Based on their courtesy, being well-informed, offering relevant events
and keeping property values solid, FirstService Residential has helped
us become the best run COA in the country. Thank you, keep it up.”
Don C., Fort Worth
www.fsresidential.com Making a Difference. Every Day. www.fsresidential.com Making a Difference. Every Day.

Making a Difference. Every day.
FirstService Residential has been adding value, enhancing
lifestyles and making a difference, every day, for the developers,
associations and residents we serve in Texas and throughout North
America. We know the value of working closely with developers at
every stage to help maximize their investments, minimize costs and
position their project for success.
Let’s start the conversation. Visit www.fsresidential.com/texas today!
Let’s Talk!
Email us today to set up a time:
LetsTalk-TX@fsresidential.com
Austin Office
5316 West US-290 Service Rd., Suite 100, Austin, TX 78735
Dallas Office
14951 N. Dallas Pkwy., Suite 600 Dallas, TX 75254
Houston Office
1330 Enclave Pkwy, Suite 425, Houston, TX 77077
San Antonio Office
3424 Paesanos Pkwy, Suite 100,
Shavano Park, TX 78231
Making a Difference. Every Day.
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