ENGLISH MARCH 2020 - Issue 4

NEWSLETTER PAGE 2
Team,
3/19/2020
With great pride our extraordinary efforts continue to serve all our communities, providing an essential service needed
now more than ever.We have and will continue to make our employment conditions as safe as possible for all of us.
Yes, we are serving our customers, but we also serve the needs of each other, our families, and our loved ones financially
and emotionally. Our jobs are essential and allow everyone to provide for our families, while many others will go without
this week and, potentially, weeks to come.
WHAT does this mean?
It means we must follow all the directions and advice provided by our President, our Governor, the medical experts, as
well as the guidance provided by the Company specifically for our workplace.
∙ Limit your contact with others, do not go to areas where people congregate
∙ Wash your hands frequently
∙ Clean and Disinfect frequently touched surface in your work and home area
(doorknobs, light switches, countertops, cell/phones, keyboard, bathrooms, sinks)
∙ Keep at least 6 feet away from other people
∙ Avoid “going out” for eating, social occasions etc.
∙ If you are sick, do not come to work and call your supervisor immediately
∙ Drivers - Minimize the amount of time you spend in or around offices and/ or facilities
∙ Limit any travel, stay home as much as possible
If one infected employee appears at work, many others could be affected, and the result may require many to stay home
for a minimum of 2 weeks. Please avoid the temptations of congregating or venturing out into any potentially higher risk
environments. Please stay home! We will continue to implement changes in operations rapidly and use available
technologies to further the social distancing advantages we have in our company. These efforts will only continue to be
successful if our movements outside of work are totally limited.
We all must focus on everyone’s safety and health so we can continue to work and provide for our families. This is the
time for our team to shine, as it always does! We will get through this together.
Thank you and God bless,
Frank M. Antonacci and the Antonacci Family
Telemedicine Now Included in Health Plan
During a time when limiting exposure to others is important, we feel bringing telemedicine to our health plan is
crucial to keep you and your families healthy. Telemedicine appointments do not have a co-pay under our health
plan with Wellfleet. Most providers and medical centers offer telemedicine through a mobile app! Providers can
diagnose, treat, and often prescribe for an array of medical issues right over the phone. To get started call your
provider or medical center and ask what mobile app or platform they use!
A few in our areas:
Baystate Medical Center: BH Connect
St. Francis Hospital: Amwell
Hartford Hospital: My Chart
Yale Medical Center: My Chart

NEWSLETTER PAGE 3
19 Wheeler Street: A Historic Site with a New Purpose
The first thing you may notice at 19 Wheeler Street
in New Haven is the interesting architecture such
as brick arches and wooden beams throughout the
building. These unique features offer a glimpse of
the expansive and varied history of the site.
In the early 1800's this site, which sits along the
Quinnipiac River, was used as a fertilizer and acid
manufacturing facility. In 1860, two shipbuilding
companies, Pook and Bushnell and Warren C
Nettleton, built gunboats for the Civil War on the
site. Both firms sold their land in 1878 to ES
Wheeler, for whom the street is now named.
Wheeler, who established a small wire company
on Temple Street in New Haven, created the New
Haven Wire Company on these new sites in 1890.
This company was sold and renamed half a dozen
times before becoming the National Wire
Company. Overwhelmed by demand for steel wire
at the turn of the century, the building was
destroyed by a fire in 1901. It was immediately
rebuilt on a larger scale including the brick arches
and Douglas fir beams still on site today, but
inflation and bankruptcy burdened the company
until it was sold to the US Steel Corporation and
renamed American Steel and Wire Company in
1907.
By 1929, newspapers heralded the facility as
“ranking with the most important industrial
establishments in New Haven.” The company
boasted modern benefits such as an onsite
surgeon for employees and their families, a
summer outing for families, a Christmas party,
home purchasing program and pensions. The
company also offered instructions on hygiene
sanitation, infant care and general domestic
welfare.
In the 1940s, the War Production Board honored
American Steel in New Haven for breaking 6
different production records in 5 months. Wartime
demands for steel, however, left the company
struggling to keep up, even at its peak employment
of 1100 people. An excerpt from a 1945 paper
read:
"Bombs Away. Tons of destruction releases by slim
steel cables- hardly thicker than a tiny baby’s little
finger- go hurtling earthward from the open bomb
bays of huge planes to destroy vital enemy
installations or disrupt military movements with
devasting force…the American Steel and Wire
company at 238 Fairmont Avenue is faced with the
problem of supplying the increasing demand
without sufficient help to man the machines.”
Continued on Page 4

NEWSLETTER PAGE 4
Eventually war time demand slowed and in the
1950's the company revamped its image, offering
family friendly tours of the facility and being
"earnest in its effort to be a good neighbor." One of
the common messages offered by the company to
the community was “members of the management
team have consistently demonstrated an active
interest in the support of worthy community
programs, thereby perpetuating the high principles
of industrial citizenship.”
American Wire and Steel was once one of the
largest mills of its kind in the country,
manufacturing steel wires and cables for industries
ranging from fishing, lumber, construction and
mining industries as well as for ships, airplanes,
elevators, bridges, and automobiles. It is credited
as an important contributor to the industrial
development to New Haven, until its doors
shuttered in 1979 due to the recession.
Several decades of steel production left the land
the site sits on a brownfield, so the city purchased
it and sold it to the New Haven Terminal for the
storage of steel products in 1984. In 1997, Harbor
Holdings began operating a solid waste facility on
site which changed hands many times before
being operated by Murphy Road Recycling and All
American Waste in 2007.
While supporting its community at home, American
Steel was also supporting the rebuilding of Europe.
An important tramway used to bring gravel, cement
and sand throughout France during construction of
the Chastang Dam was designed and built at this
New Haven facility.
Fire Safety Training
includes a screen displaying digital
flames that respond to a laser fire
extinguisher. The extinguisher
weighs and operates the same as a
real extinguisher, and flames
respond to the extinguisher like a
real fire for heightened intensity.
sense the location of the
trainee, as well as whether the
trainee has properly aimed the
extinguisher and is properly
sweeping the nozzle of the
extinguisher.
The Safety Department will be
conducting fire safety training
in an innovative new way:
laser-driven fire extinguisher
training. This technology
In order to successfully extinguish
the fire, the employee must sweep
the extinguisher across the base of
the fire. If the employee is not
aiming in the correct place, either
just below or just above the base,
the flames will diminish, but will not
be extinguished. This system can

NEWSLETTER PAGE 5
Meet our
Interns
Gabrielle Williams: GreatHorse
My name is Gabrielle Williams and I am a senior at Minnechaug Regional High School. My
plans after high school are to go to my top school Roger Williams and major in English.
English is my first choice, but my experience here may possibly sway me to pursue a career
in marketing. On my first day as an intern at Greathorse, I arrived not knowing what to
expect. As soon I walked through the door, everyone was so kind and supportive. They
asked me questions about myself and instantly made me feel welcome. I am so excited to
have the opportunity to intern at Greathorse. I have only been here for a short time, but I
always look forward to what the day holds and what I will be doing. During my time here I
have found myself learning something new every day, and I am very excited to see where I
go from here and what the future holds!
Ben Murphy: USA Enfield
My name is Ben Murphy and I am a Junior Accounting Major at Western New
England University in Springfield, Massachusetts. What I liked most about my
time here at USA Hauling has been expanding my knowledge on certain software
programs such as Tower and Excel. The people here are very welcoming and
answer any questions I have. They help me understand certain tasks I have
worked on, whether it is working the copier or changing filters in the Tower
software. My plans for the future are to acquire my master’s degree from Western
New England, pass the CPA exam, and to work in an accounting firm in the
Hartford area.
Hannah Stertzel: USA Enfield
My name is Hannah Stertzel and I am currently at Springfield College working on my M.S. in
Industrial/Organizational Psychology. I started off as a Human Resources Intern and then
got the opportunity to stay as a Human Resources Assistant. Within these roles I was able
to work on updating the employee handbooks, data entry, filing, conducting onboarding and
termination processes, and assisting with the transition into our new Human Resources
Information System (HRIS) Paychex Flex. I really enjoyed the working environment, my
fellow employees, the opportunities for growth, and of course Pizza Fridays. I learned a lot
about Human Resources from my supervisor Michelle and the rest of the Human Resources
team. I also got to learn a little about marketing from working with April and Jon on a variety
of tasks. Unfortunately, I will be leaving USA Hauling & Recycling in late May 2020. I will be
conducting my master’s degree research remotely in Austin, TX where I hope to obtain an
entry level position within Human Resources.
Myles Murren: USA Enfield
I am currently a senior attending Johnson and Wales University in Providence, Rhode Island. My major is in Business
Administration which means that I have the ability to grow my knowledge in multiple fields such as finance,
operations, marketing, human resources, and general management. I am looking forward to learning about the
technology that USA Hauling and Recycling uses in their daily operations in order to categorize and review inventory.
By learning this, I will be able to help with research and development of pricing proposals as well as formulate
competitive analyses. My future plans are to continue learning and growing within a professional environment to find
out which field of business I most enjoy and excel in.

NEWSLETTER PAGE 6
Great Developments at GreatHorse
CNG in Oakville
Early this year, the first natural
gas truck hit the streets from our
new Oakville CNG station driven
by Brian Morrison. The area has
many more CNG vehicles to
come!
The GreatHorse website, along
with GHDashboard.com, was
recently awarded by the Club &
Resort Business Magazine for
the Changemakers 2019 Top
Innovation Award. This award
recognizes clubs and resorts that
are effectively implementing
innovative ideas for websites,
design, communication, and
other amenities at their club.
Receiving this Top Innovator
Award is a true reflection of how
GreatHorse continues to grow
Congrats Polibio!
Polibio Vargas Brea is
officially a wine sommelier!
and is leading trends in the
hospitality industry. Well done!
GreatHorse is also updating the
golf simulators and a new screen
will be installed in the Teaching
Facility. They also now have the
capability to offer Thai massage
and are opening a new pool bar
this summer.
Lastly, a new online system will
allow members to pay online and
will feature a mobile app this
summer.
Jonathan Murray
Joins CRC Panel
The Connecticut Recycler’s
Coalition hosted a conference on
January 30, 2020 in Hartford,
CT. Jonathan Murray along
with other industry professionals
and municipal employees joined
the panel to discuss
"Municipalities, MRFs and Tip
Fees." He did a great job
representing us!
Santa Visits Enfield
At Christmas time each year, customer
service gets calls about how to dispose of
wrapping paper, ribbon, Christmas lights
and more. We decided to offer the industry
perspective in a short video featuring Santa
himself, graciously played by Sean O’Toole.
Thank you to Sean, Lisa Swedis, Krystal Rodriguez, Jon Locke
and Louie Lawson for each playing a part!
If you haven’t seen it yet, check it out on the USA Hauling &
Recycling or All American Waste youtube channels!

NEWSLETTER PAGE 7
Fire in Middletown
A fire at our Middletown facility posed a challenge to
firefighters due to strong winds. Crews worked throughout
the night and into the morning to extinguish the blaze. No
one was in the facility at the time of the fire and no
firefighters were injured while responding. We are
thankful to the brave firefighters from The Westfield Fire
Department along with several other towns that assisted
with the fire and subsequent cleanup – Middletown South
Fire, Meriden, Middlefield, Cromwell, Berlin, East Berlin,
Portland, Newington, Rocky Hill, Deep River, Clinton,
Guilford, Haddam and Farmington.
A big THANK YOU for the hard work and dedication to
all those that came out and did their part to help: Jeff
Attleboro, Rich Bursztyn, Ken Conley, Bill Corbett,
Barry Gately, Paul Godin, Don Hinds, Rob Hinds,
Jeff Holmes, Bryan Kelly, Mike Laplante, Jaime
Marino, Hector Moreles, John Ortiz, Shawn Sniffin,
Luis Torres, Ezequel Valcarcel, Ken Vallera, Kyle
Vallera, Baltazar Vasquez, Nestor Vasquez, Tobias
Vasquez, Bobby Westbrook and Dale Wilson.
Special thanks to Chris Jez who immediately went to
the site and took charge of the situation.
Career Fair
Anna Malaquias and Nathaniel
Pitchko from our safety team attended
the Safety & Occupational Health
Applied Sciences Career and Internship
Fair at Keene State College on February
20, 2020. Keene State is a leader
in this field of study, and we hope to gain
valuable new team members from this
program.
Thank you to Anna and Nate for being
great company representatives!
9 Shoham Hosts
East Windsor Girl Scouts
On February 8, 2020 an East Windsor Girl Scout troop visited 9
Shoham Road for a tour of our C&D processing facility and a
broader conversation on recycling.
Thank you to Frank Paszek for giving the tour and to Mike
Laplante and April Regan for organizing, and our safety team for
getting all the gear together for our guests!

NEWSLETTER PAGE 8
Happenings at Sonny's Place
The bands are booked and its beginning to look a lot like summer over at
Sonny’s Place!
For more information and to see the full line up of bands every weekend
until November 1, 2020, head to:
https://sonnysplace.com/sonnys-events/summer-concert-series/
Frank M. Antonacci named as
one of Waste360’s 40 Under 40
Waste360 has announced the winners of its
fifth annual 40 Under 40 awards, which
recognizes inspiring and innovative professionals
under the age of 40 whose work in waste,
recycling and organics has made a significant
contribution to the industry.
WINNER
Frank was nominated for his part in the recent
company acquisitions, the development of
innovative safety programs, the implementation
of solar power, and his commitment to CNG
vehicles and infrastructure. He was selected as
one of 40 winners from hundreds of applicants
nationwide. He will receive this award at a
special ceremony at this year’s WasteExpo in
New Orleans, LA. Congratulations Frank!
What we're reading . . .
This quarter’s book recommendation comes from Anna Malaquias!
Sutton by J.R. Moehringer is about Willie Sutton who was born in the squalid Irish
slums of Brooklyn and came of age at a time when banks were out of control.
Trapped in a cycle of bank panics, depressions and soaring unemployment,
Sutton saw only one way out, only one way to win the girl of his dreams. So
began the career of America's most successful bank robber.
“Growing up, I have always been fascinated with stories from history, so when I
find a book that is based on a true person or set of events I am sold. This book
had me captivated from the moment Sutton started telling his story. I wanted to
know more and more as he told his life of crime, fell in love, and explained his life.
An entire world exists in the pages of this book.”

NEWSLETTER PAGE 9
Coaching Workshop Rundown
By Kelley Burgess
On Thursday, February 6, 2020, we had a workshop
at Greathorse with Teamalytics. All managers from
all departments/companies were invited. The goal
for the workshop was Teambuilding. We watched
an interview with Bill Belichick at the start of the
workshop and discussed what we heard from him.
We reviewed the 5 universal fears and needs of
people, our Company Promise, and our principles.
We also learned what the makeup of most teams
looks like and how we can communicate better and
hold our teams accountable. After all of this we
watched the Bill Belichick interview again and
discussed what we heard this time from him.
The difference in what stood out to me at the
beginning versus the second time around of
watching the video was amazing. I heard what I
thought were negative comments from Bill when I
first watched the interview. After our coaching
session, I realized it wasn’t negative at all and that I
really need to watch what I focus on. I walked out of
there with a great feeling and a plan to make a
change.
Since the coaching session, I have applied what I
have learned with my team as well as my 5 year old
daughter. I have also found a couple more “truth
tellers” to hold me accountable when I am not
holding up to the Company Promise. I am excited
that the plan is to have more of these coaching
sessions; as I feel they call me out on my
constraints and teach me how to change my ways. I
also really appreciate the investment that this
company puts into its managers and employees.
We wouldn’t have these sessions if they didn’t want
us to succeed.
New Tool Allowance Program
The Company has created a new tool allowance to
supplement the cost of hand tools and specialty
tools required by an equipment mechanic, a
compactor repair technician, or a trailer mechanic.
Eligible employees can be reimbursed for an
amount up to the allowance on an annual basis at
the end of the 12-month period.
Proposed deadline for receipt submission to
managers is July 1, 2020 to be reconciled and
reimbursed by July 31, 2020. A list of employees
eligible to receive the reimbursements will be
reviewed and approved by the Director of Operations.
This will help our shops stay safe, efficient, and
modern!
Reach out to Al Landry at alandry@usarecycle.com
with any questions.
TRI
VIA
The GreatHorse Farm currently has 36 chickens.
How many eggs were laid in the month of February?
Last quarters winner was Hope Brooks. She knew within minutes that
Lindy’s Pride’s original name was Galahad Hanover! Congrats Hope!
First person to send a correct answer to aregan@usarecycle.com will get a
company shirt and a shout out in the next newsletter!

NEWSLETTER PAGE 10
Community Partnerships
ECAD - Educated Canines
Assisting with Disabilities
Lary Pincine is especially
passionate about this organization
which trains dogs to help disabled
Veterans. The training program is
specifically designed to meet the
needs of veterans living with
physical and/or psychiatric
disabilities including PTSD and
TBI.
Specially educated service dogs are
trained to ward off panic attacks,
provide a physical barrier in public
places, and are able to provide mobility
and retrieval assistance. USA Hauling
was happy to contribute to their cause
this year.
Learn more at www.ecad1.org
We want to help support your cause.
Do you have a charitable organization that is close to your heart? Do you have a child or grandchild
on a local sports team? We want to help support these local charitable organizations or non-profits
that are important to you.
We want to see pictures from the event and/or any news articles.
Please submit to: aregan@usarecycle.com
Pictures required!
Donation Request Form
If you have an organization you would like considered for
a donation, please submit this Donation Request Form to your manager.
Employee Name:_________________________________________________________
What organization would you like considered for a donation?
(Please attach any documentation you have.)
Organization Name:______________________________________________________
Address:_________________________________________________________________
Why is it important to you?_______________________________________________
__________________________________________________________________________
Any questions can be directed to April Regan at aregan@usarecycle.com.

NEWSLETTER PAGE 11
Ronald McDonald House
The Ronald McDonald House of
Connecticut is a temporary “home
away from home” for families of
children who are being treated at
nearby hospitals and healthcare
facilities, such as the Children’s
Hospital at Yale-New Haven, Yale-
New Haven Hospital, The Hospital
of St. Raphael, and Bridgeport
Hospital. They will house any child
and their family, regardless of their
Learn more at: www.rmhc-ctma.org
ability to pay. This allows all
families to be close to their
children, while maintaining their
privacy with private bedrooms,
bathrooms and lockable areas
in community kitchens. The
relief this can provide for a
family with a sick child is
immense and All American
Waste is proud to support them
through their golf tournament
and Trees of Hope events.
Hitchcock Center
USA Waste & Recycling is now
sponsoring tours of the Hitchcock
Center in Amherst, MA. The
Center is one of only 23 buildings
in the world that has achieved the
status of “living,” meaning it is
designed to model systems in
nature. It has net zero energy and
water, has composting toilets, and
has been made with responsibly
sourced non-toxic materials. Tours
of the building are offered to the
public free of charge, and the
Center hosts a variety of other
sustainable community programs
throughout the year.
Check out the website to learn more at:
www.hitchcockcenter.org
Acquisition Timeline

NEWSLETTER PAGE 12
Employee
Shout Outs
Nice job Zach Urso, Julio Miranda & Pedro Paulino!
“Waited way too long to call for service. Went around local
area and saw many USA dumpsters in use in Vernon
area. Concerned about my short notice I called USA and
got Zach. He was most pleasant and explained my options
in great detail. I need it tomorrow, what are my chances, I
asked. No problem… Thank you Zach, you are first rate.
Recommend USA to the novice dumpster renter.”- Vernon
CT
Well done Linda Funk! “Called for a large dumpster and
Linda was so professional and explained all of our size
and pricing options. Very impressed with the service,
price, and fantastic customer service! Thank you All
American Waste, and Linda for your help, great job!”
Great job Jason Morann! “Jason Morann has been an
excellent driver in Southbury for years and [the customer]
is very thankful that he does such a great job.” - Southbury
CT
Great job Jessica Stuart! “Danbury customer said Jessica
is wonderful” - Danbury CT
Nice job Charlie Larson! “Thank you for all your hard
work and dedication and integrity. We SO appreciate you -
more than words can say.”- Danbury CT
Way to go Carlos Rodriguez & Brenda Vargas! “We
have had the best experience with AAW! Our driver Carlos
Rodriguez is so tidy & always beeps the horn & waves to
his fans! They are 9 & 2. And customer service with
Brenda is ALWAYS a pleasure!” - The Hahms
Well done Jeff Jensen! “Customer says driver does a
great job and he is very pleasant.” Oxford CT
Great job Kenny Waterhouse! “Albert just wanted to let
us know that driver Kenny W, who services him, is a very
good driver” - Ridgefield CT
Way to go Vinny Morrone! “Thanks for always making my
kids' morning when you flash the lights and honk the horn
after scooping the bin. They sit at the window waiting for
you every other Monday.”- Coventry CT
Nice job Mike Pickert! “Customer called in and wanted
to thank his trash driver so very much for going above
and beyond to help him out. He said his trash was
frozen in the toter and our driver Mike got out of his
truck and put his gloves on and loosened up the trash
himself because he knew he would need the room for
the upcoming holiday. Wanted to say how much he
loves the company and is grateful for his amazing
driver.” - Harwinton CT
Well done Chester Watson! “I’m writing you to let you
know how impressed and grateful for our driver. He is
the most kindest, friendliest, and most professional
driver we’ve ever had. He’s gone out of his way to stop
at the end of our driveway, knowing we forgot to put out
the bins. There’s been other occasions that he’s swung
by a second time, because we completely forgot.
Thanks again for the wonderful service and great team
of employees.” - Tanya in Bridgewater CT
Way to go Anthony McCrae! “Craig called to say his
driver is amazing. He does a great job.” - Craig in New
Milford CT
Great job Mike Resner & Casey Mundt! “Wanted to
thank you again for your help, I believe because of our
overfi ll the driver had to get out of the truck and pick
things up. Really appreciate his extra efforts.” - Danbury
CT
Great job Mike Resner & Casey Mundt! “Thank you for
the wonderful service you provide, always.”- Beverly,
South Kent
Well done Sean O’Toole! “Sean O'Toole who is a
Manager at the Company always replies to my emails
within the hour, solves the problem, and as a result I
have renewed my business with them for a 3rd year.
You simply can't beat their price, but their Customer
Service stands on a leg of it's own.”
Nice job Shawn Asher! “The driver for residential
pickup in Easthampton is very loved here in town. Last
week during the storm, the plows knocked over all of
the USA cans on my street (it was mean). However the
USA employee got out of the truck and picked up
everyone’s trash that was all over peoples front yards
and driveways. That is going above and beyond the call
of duty!!” - Easthampton MA
Great job Sarah Hays! “Lisa called to let us know
that her driver Sarah is great and wants everyone
else to know that. She said she got to meet her for
the fi rst time and she was so happy, she was very
sweet. She also said that her job is not an easy
one, but she gets it done.” - New Fairfield CT

NEWSLETTER PAGE 13
MORE
Employee
Shout Outs
Well done Dylan Jack! “Shout out to my garbage and
recycle man for Ellington/Rockville line! This morning he
stopped in front of my house and made me realize I forgot
to bring out my recycling. Thank you for picking up my
slack as an adult and picking up my recycling.” - Ellington
CT
Way to go Linda Funk! “Linda Funk was phenomenal with
helping to set up my account. Answered all my concerns
with a smile. Her knowledge and customer service was
outstanding. I highly recommend All American Waste who
wants a great deal, excellent service, with a personal
touch which you don't get it everywhere. She was very
kind, helpful and willing to listen to your needs and
suggest services accordingly.”
Great job Chester Watson! “Linda called and wanted the
driver Chester Watson to know he does a great job with
the services. Goes above and beyond, she said she gives
him a big gold star.” - Linda in Bridgewater CT
Well done Melvin Pinkney! “Donna in Ellington called to
say what a wonderful job Melvin Pinkney is doing. He
obviously cares about his job and is always friendly and
courteous and waves and has a great attitude and the
company is lucky to have him.” - Donna in Ellington CT
Nice job Donta Williams! “Mary says we provide excellent
service and the driver does a great job servicing her.” -
Mary in Ridgefield CT
Way to go Jessica Kone! “Our recycling bins were
removed and I wasn’t sure what to do. I called USA after
hours and to my surprise I got a call back within 10
minutes from Jessica from USA. She explained the whole
situation to me and was very helpful. Good job Jessica
and USA!!” - Hatfield MA
Do you have an employee, coworker or manager
that you would like to compliment in the next
newsletter? Send your praises to
aregan@usarecycle.com
Well done Jessica Stuart & Amy Gualtieri! “Our
driver Jessica is professional, neat, and cheerful. She
drives with great and care in our little community--and
is considerate to others in every way. The superb help
I received from you, and the excellent service I have
continued to receive from All American Waste, have
inspired me to refer your company to others many
times.” - New Milford CT
Way to go Shawn Asher! “Donna said that Shawn
does a great job. He always has a smile on his face
and is very cheerful when she happens to be outside.
He is an extraordinary worker and he does an excellent
job. She is very happy with the service.” - Donna in
Easthampton MA
Great job Jayson Bermudez! “Driver does a great job!
Thanks for the good service.” - Huntington MA
Nice job Jess Hennebery, Danielle Capedville, Joe
Johnson, Bob Johnson & Benny Benard!
“Everyone I encountered, from the phone reps, Jess
Hennebery and Danielle (and one other quick-thinking
pro whose name I did not think to ask for), to the crew,
Joe and Bob Johnson, went beyond to ensure that the
job was carried out quickly and without issue.”
Great job Erving Team! ““Nanni” who lives in Erving
Mass. called in to compliment the Erving crew on how
friendly, courteous, respectful and professional they
are!” - Nanni in Erving MA
Well done Donta Williams! “Customer called in to
compliment Donta for his courteous driving. He
apparently was struggling to get out of a side road and
Donta let him out. He says he’s still be there if not for
Donta’s courtesy.” - Ridgefield CT
Way to go Zack Urso & Vivian Draughn! “Customer
service exceeds expectations; knowledgeable and
professional staff ….delivery of dumpster on time. A+
in my book!”
Great job Donta Williams! “Joyce called and said that
Donta is wonderful. She appreciates him and the work
that he does. For years she took her own trash to the
dump and he has made her life easier.” - Joyce in
Bethel CT
Well done Rich Halsted! “Sometimes we forget to put
the garbage cans out and the driver will walk and get
them and empty them. Thank you so much to our
driver. You are the best.”
Nice job Carlos Rodriguez! “Janett said her driver
is amazing.” - Ridgefield CT

NEWSLETTER PAGE 14
Getting to Know …
John Thompson
Customer Service Representative, Enfield, CT
Can you tell us about your career here and the changes you’ve seen?
I’ve been here for 30 plus years and have had a few different jobs. I started
out as a roll-off driver and did that for over 20 years. I spent a few years in
customer service before starting up the wire shop with John Pizzimenti then went back to customer service
where I am now. I’m often asked to help with trainings so I can share my experience as a roll-off driver and
give a unique perspective on what a driver would see. I’ve also been here for a while, so I’m able to help
navigate the complexity of the companies.
One of the bigger changes in the trash industry I’ve seen from the 80’s and 90’s is how volume reduction of
trash is handled. When I drove, we just dumped our load in a mud hole and the sorters would take out what
could be salvaged. Now, we have state of the art volume reducing facilities that sort everything. It’s a big
change and exciting to see the transition.
What is your favorite part of working here?
It feels like home. For over 30 years I’ve been able to create a good life for myself by working here. They
are employers that want you to succeed as an employee and offer you whatever you need to do your job. I
don’t think there’s many employers around like that anymore.
What’s your most memorable facepalm moment?
I got a call from a lady who couldn’t find her cat and thought she might have put it out in a garbage bag. I
immediately called dispatch that contacted the driver who stopped and checked for the cat. She called
back later to say she had found the cat safe in her house.
Do you have any words of advice for new employees?
Word hard, work safe and take pride in what you do. Don’t ever minimize your job – everyone has an
important role!
What would we most likely find
you doing on the weekend?
Working on projects (I have a long
honey-do list), a little fishing and
spending time with my grandson,
Wesley. He has my heart.

NEWSLETTER PAGE 15
Wellness Update 2020
#WeChallengeYou
For those employees enrolled in our health
plan, there is a no cost, valuable resource
available to you which provides confidential
support, resources and information to help
get through life's challenges.
Website: Guidanceresources.com
To register, use the WebID: EAPBusiness
Some of our Biggest Heart Winners!
Our 2020 focus is to encourage and empower YOU to make healthy lifestyle choices. Throughout the
year we will promote a #WeChallengeYou initiative focused on an area of wellness. February’s Biggest
Heart competition kicked off 2020 #WeChallengeYou. We challenged YOU to track your steps to a
healthier mind and body. Your mindfulness created a healthy habit to carry all year.
#WeChallengeYou Upcoming
Our Biometrics Team will be onsite late April into May for our yearly
wellness screenings. Get screened and receive a cool t-shirt!
Remember how important it is to know your numbers.
Keep your eyes on the Marlin board for our next #WeChallengeYou.
Wellness Reminders
Spring is around the corner! Signups for races and fitness competitions are everywhere. Send us your
picture completing the event and a receipt for reimbursement up to $100! Good luck to all of our
competitors!
We are always searching for inclusive events and challenges to enhance our sense of community, health,
and wellness. When you spot one, please share with your Site Liaison or email
wellness@usarecycle.com.
Wellness Tip: Stay hydrated! Even when the temperatures are not HOT keep a water bottle with YOU all
day. Staying hydrated leads to healthier joints, teeth, and skin. Drinking more water will increase your
brain function and decrease feeling tired!