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Free download [epub]$$ ITIL® Foundation: The Definitive Guide for ITIL®
Foundation Certification PDF

Free download [epub]$$ ITIL® Foundation: The Definitive Guide for ITIL® Foundation
Certification PDF
Free download
[epub]$$ ITIL®
Foundation: The
Definitive Guide for
ITIL® Foundation
Certification PDF
Description
ITIL provides a framework of best-practice guidance for IT service management, and since its
creation, ITIL has grown to become the most widely accepted approach to IT service management
in the world. This pocket guide has been designed as an introductory overview for anyone who
has an interest in or a need to understand more about the objectives, content, and coverage of
ITIL. This guide describes the key principles of IT service management and provides a high-level
overview of each of the core publications and associated lifecycle phases within ITIL: ITIL Service
Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation ITIL Continual Service
Improvement ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most
widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their
first steps in service management to seasoned professionals familiar with earlier versions of ITIL
and other sources of industry best practice.