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Fundamentals of Business Process Management
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business account Hardcover: 399 pages Publisher: Springer; 2013 edition (February 26, 2013) Language:
English ISBN-13: 978-3642331428 ASIN: 3642331424 Product Dimensions: 6.2 x 1 x 9.2 inches Shipping
Weight: 1.7 pounds
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Book Description
Business Process Management (BPM) is the art and science of how work should be performed in
an organization in order to ensure consistent outputs and to take advantage of improvement
opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about
improving the way individual activities are performed, but rather about managing entire chains of
events, activities and decisions that ultimately produce added value for an organization and its
customers. This textbook encompasses the entire BPM lifecycle, from process identification to
process monitoring, covering along the way process modelling, analysis, redesign and
automation. Concepts, methods and tools from business management, computer science and
industrial engineering are blended into one comprehensive and inter-disciplinary approach. The
presentation is illustrated using the BPMN industry standard defined by the Object Management
Group and widely endorsed by practitioners and vendors worldwide. In addition to explaining
the relevant conceptual background, the book provides dozens of examples, more than 100 handson
exercises – many with solutions – as well as numerous suggestions for further reading. The
textbook is the result of many years of combined teaching experience of the authors, both at the
undergraduate and graduate levels as well as in the context of professional training. Students and
professionals from both business management and computer science will benefit from the stepby-step
style of the textbook and its focus on fundamental concepts and proven methods.
Lecturers will appreciate the class-tested format and the additional teaching material available on
the accompanying website fundamentals-of-bpm.org.

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