ELEVADS - JUNE 2020

ELEVADS
V O L . 1
J U N 2 0 2 0
KNOW MORE ABOUT
OUR NEW CEO
SARAVANAN
BELUSAMI
LEARNING,
TRAINING AND
#STAYATHOME
ADVICE BY
LEARNING DEVELOPMENT
TEAM
NEWS FLASH
ON THIS MONTH
NEW PROTOCOL BY HR, GO LIVE
PROJECTS , RETENDER SAMSUNG,
SHOPEE ADDED 500 HC
LANGUAGE 101
LEARN MANDARIN WITH
AHMAD IQBAL B. W. FROM
TRAVELOKA JOGJA

Editor in Chief Deddy Hermansyah
Creators.
Deputy Editor Arum T. Astiningsih, Patrick P.
Hutajulu, Yoanda Marpaung
Design & Layout Laras W. Dhinastrini
Contributor Abdul R. Muis , Ahmad I. B.
Wicaksono , Arum T. Astiningsih, Ayu Mutia,
Bastian E. Tobing, Dessi Hariani, Lazzuardy,
Issabela S. Ayu, Rahmat F. Harahap, Wahyu
Premono, Yoanda Marpaung
Translator Laras W.Dhinastrini
PUBLISHED IN
Puri VADS
Jl. Mampang Prapatan No. 39
Jakarta Selatan, 12790
+6221 799 1445
ELEVADS
MAGAZINE
Elevads is published by
PT VADS Indonesia
Jl. Mampang Prapatan No.39, Jakarta Selatan
vads.co.id
ELEVADS VOL.1 JUNE | II

W H O I S
Meet Our
New CEO
Saravanan Belusami
also known as Sara is
now officially a part
of VADS Indonesia.
Welcome onboard to
the team, sir!
WHAT IS THE PATH YOU TOOK
TO GET TO WHERE YOU ARE
TODAY
I started as a Technician easily 28 years
ago but from the time I started working,
I have always wanted to be in the line of
Customer Service. Why because I can
help the customer. That was a simple
analogy that I had back then and
continue to be with me. I have toiled
many nights in the office executing
troubleshooting activities, reading
manuals just to ensure I’m able to
resolve problems/issues related to
customers. The three principles that I
uphold (as stated in number 1), has
helped me to move slowly but steadily to
where I am today. Started as a
Technician, next as a Technical Assistant,
Assistant Manager, Manager, Head,
Senior Manager, Assistant General
Manager, General Manager, and to the
current position I’m holding. Have I ever
regret, never once. Every single path I
ensure my immediate superiors, peers,
subordinates do appreciate my presence
and without me going for any
recognition, I’m humbled to inform I
have received GCEO Merit awards few
times, Best Manager, Best Head, Best
leader, etc. and not to count the number
of compliments received from valuable
customers/clients.
THE BIGGEST CHALLENGES YOU
HAVE EVER HAD TO OVERCOME
Saravanan Belusami
Leader / CEO VADS Indonesia
Have you met our new CEO Mr.
Saravanan Belusami? Maybe only
few of us, as the pandemic
unfortunately prevents us from
meeting each other face to face.
But worry not, we asked him some
questions so we all can start to get
to know him. Previously, Mr.
Saravanan was the General
Manager of TMONE for 2 years, and
the General Manager of VADS
Berhad for 5 years before that.
what was the story behind his
successful career? Let’s take a look!
DESCRIBE YOURSELF IN 3
WORDS
Discipline and punctual, not able to
compromise on integrity and very
pasionate about people.
ROLEMODEL AND WHAT
DO YOU SEE IN THEM
My role model has been always Tan
Sri Zam (TM Ex GCEO). He is very
approachable and down to earth
person at the same time very firm
in his decision.
Getting poison pen letters for the actions
that you have done for the right purpose
of the organization and people. What I
learn from here is, communication is
essential and if this is not done correctly
it will lead to wrong interpretation.
This is why continuous communication at
all levels is required to send the message
rightfully across the organization.
Movie Recommendation
❝
Carter Coach
- 2005
This movie continues to come
to my mind when I need to
motivate myself.
❞
Photo edited by Laras W. Dhinastrini
ELEVADS VOL.1 JUNE | 1

LEARNING DEVELOPMENT
Learning & Development team with CEC during
online training session
LEARN, DEVELOP AND
#STAYATHOME
By Learning & Development Team
W
FH have changed the game. Every industry has to adapt and adopt. PT VADS Indonesia and its Learning &
Development team in Jakarta and Yogyakarta are no exception. They had to face the fact that some of the training
activities that should have been carried out in that month had to be postponed. However, considering the development
process for all VADSters is still needed, the team must
innovate within this limitation by switching to online Next, WhatsApp Online Training with Botika was aimed
training method. Many changes must be made when at the Business Development, Client Account
switching from offline to online training. One of them is by Management, Marketing as well as operational teams.
reducing the duration of training, which was previously 8 In addition to training with specific themes such as
hours, to only 4 hours. With the reduction in training Social Media for Business and WhatsApp with Botika,
duration, the material must also adapt. With unmistakable new hire soft skill training was also conducted online
and constant team effort, the Learning & Development for all projects in Jakarta. In addition to online training,
finally succeeded in changing all training materials the Learning & Development team also created learning
according to the online method. The Learning & content such as 10 Fingers Typing in PDF and video
Development team ran several online trainings that use format aimed for CEC so each of them can access and
Microsoft Teams as the medium. The first ever online learn from home. However, offline training classes for
training, Training Online Social Media for Business, was new projects are still being carried out by applying
held on May 19, 2020 aimed at the CEC and Team Leader health protocols such as wearing masks, washing hands
levels. This training was meant to provide an before entering the classroom and keeping a distance
understanding of the use of Social Media in the world of during the training process. Learning & Development
Contact Centers including how to communicate effectively have proven, that despite any limitation, it is possible to
through it.
still be productive in working and supporting the
learning process of VADSters during #StayAtHome.
ELEVADS VOL.1 JUNE | 3

RECRUITMENT DIVISION
Recruitment team having an online interview
with candidate
NEW AND EFFECTIVE WAYS
OF RECRUITING
By Muhammad Sulaiman
f we were to examine all the different lessons
I every company has come to learn from this
pandemic, we would all discover some in time
management, adaptability, and maintaining
productivity. However, the pandemic’s lessons did not
end in personal matters or personal achievements.
Every division out there has had the chance to see
companies survive or succumb to the coronavirus
pandemic. There is no denying that the turnover rate
is very high everywhere. Hiring process during a crisis
inevitably demanded a little bit more effort and
impeccable timing. That is why, in line with socialdistancing
and #StayAtHome protocol, Recruitment
team of PT VADS Indonesia had to implement the
digital culture in the process, where they conduct
interview online via Microsoft Teams starting May 29th
2020. Although there were many obstacles, such as
terrible connection, unclear view of the candidate,
background noise, and other unforeseen events, the
interview process can still be done effectively.
There are some steps that had to be taken in employee
recruiting process. The first thing done was to search for
candidates by scanning the Curriculum Vitae that has been sent
by the candidates. If the qualifications sought were met, the
Recruitment team would contact each candidate via telephone,
e-mail, WhatsApp or by SMS. Candidates will be
informed on a schedule for Virtual Interview through an online
platform.
If the candidate made it through the first interview, the
candidate would be asked to follow the next process; Psychology
test and follow-up tests. For these parts, candidates had to be
present at PT VADS Indonesia. A strict safety measurement was
applied, which was required to be followed by both the
interviewers and interviewees. Before entering the building of
PT. VADS Indonesia, candidates would be checked for body
temperature and asked to use hand
sanitizer provided. That way the candidate can do the test
process that will be carried out in the PT. VADS Indonesia until
the final interview.
This new way of interview process has been successful in
recruiting more than 100 new employees, proving that
productivity knows no limit, even in the midst of the pandemic.
ELEVADS VOL.1 JUNE | 4

Aware of
Our New Protocol
Written by Laras W. Dhinastrini, Lazzuardy
Art by Canva
VADS Indonesia participates in taking anticipatory steps to
prevent the spread of the virus, especially in the corporate
environment and among employees. In this pandemic, we
prioritize health and safety as our number one priority.
Temperature
Checking
In all sites; Jakarta, Yogyakarta,
Semarang
Providing Health
Equipment
Such as
Hand Sanitizer,
Vitamin,
Mask on all floors
and buildings.
Socialization by
The Expert
Regularly Cleaning
The Office Area
We strongly emphasize the
cleanliness of the work environment.
Disinfecting
Facility
Periodic cleaning and spraying of
disinfectants in the work
environment throughout the site.
Convey knowledge about the
pandemic according to criteria
from the Ministry of Health of
the Republic of Indonesia.
Know More
About COVID-19
Prevention in
VADS Indonesia
Or access bit.ly/vadslawancovid19
ELEVADS VOL.1 JUNE | 5

New Approaches
from July 1st
First approach, the team will be divided in
two groups of odd weeks and even weeks
Second approach, the team will be
divided in two groups of two
work-time - 7 AM and 10 AM
50%
WFO
Will take turn as scheduled
WFH
MASK
ON!
Limit meetings
and nonessential
travels
Use video conferencing instead
of face-to-face meetings
Avoid gather in group,
limited face to face
communication
Stay home if...
You are feeling sick
You have a sick family
member at home
Practice good hygiene
Stop hand shakes and use non-contact
greeting methods
Clean hands at the door and schedule
regular hand washing reminders
Disinfect surfaces like doorknobs,
tables, and desks regularly
Avoid touching your face and cover
your coughs and sneezes
ELEVADS VOL.1 JUNE | 6

VADS SOLUTION
VADS Cloud Solutions
is a term for a collection of various programs designed to
help us accomplish more by using innovative Office applications and cloud-based
services that make it easier for us to work, and also the best security.
With VADS Cloud Solutions, we are able to edit documents, create tables, send and
receive e-mails, prepare and share presentations, take notes, database, collaborate,
hold meetings, and hold online seminars.
Record Meeting
Meeting results can be shared
with team members who
cannot attend.
Collaboration with Team
Allows you to invite team
members up to 10,000 people
while ensuring information
security.
File Storage Up to 1tb
Makes it easy for users to send
or share files with
more than 1TB .
Written by Arum T. Astiningsih
Art by Laras W. Dhinastrini
ELEVADS VOL.1 JUNE | 9

VADS SOLUTION
BLOCKCHAIN SECURE
AUTHENTICATION
B
SA is the world's first patented authentication solution based on block-chain
technology that does not require a password for authentication, yet simple to
use and extremely secure.
✔
✔
✔
Benefits
Better security
Increase efficiency and speed
Reduce cost for fraud prevention
GET FREE OPEN POC
BY FILLING THE FORM
bit.ly/vadsbsa
BSA Solution presented by TM One
at VADS' Client Gathering Event
Written by Arum T. Astiningsih
ELEVADS VOL.1 JUNE | 10

Written by Yoanda Marpaung
VADSter
Praised by Company's CEOs
for Excellent Service
Uci Sanusi
Bastian Elmori Tobing
as a Rising Singer
Corner ELEVADS VOL.1 JUNE | 13
We brought good news from one of our agent in Tokopedia
Project Yogyakarta! Uci served an excellent service in
replying to E-mail Service which satisfied the customer,
turned out they are one of Company's Ceos! Here is a
message from Uci to all VADSter:
"what we need is to answer customer questions clearly and
communicatively so that the messages conveyed to customers
can be conveyed properly, even when we are working at night".
- Uci Sanusi
VADSters who have been trained before must have heard
a song called "Aku Bisa". The song was originally sung by
one of VADSter, Bastian Elmori Tobing from Learning &
Development Division. Not long ago, he launched the
song in one of music platform spotify plus 2 other
singles. Take a look at his Spotify page "Bastian Elmori
Tobing".
Top 5 Finalist Nakama's
Got Talent Rinaldi Santana
VADS Indonesia is full of talented agents, Rinaldi Santana
from Tokopedia Jakarta ODR Product is one of them.
Starting this year, Tokopedia organizes an internal talent
search event which seek for talented people called
Nakama's Got Talent. In his first year, Rinaldi defeated
thousands of other Nakama and qualified for the grand
final. Through the song he sang, Rinaldi was ranked 5th.
Tasty Snacks for Work's
Accompany by Dior
Keep yourself away from stress at work, have some tasty
homemade snacks by one of our VADSter, Dior Berliana.
She made freshly baked cookies and you can order your
favorite one through her number bellow:(+62)856-9163-
4635.
Buy more of them and be sure share it with your
coworkers, Sharing is caring!

Food
Bakmi Sedjuk
Who doesn't like Bakmi? Do you know that there is a noodle restaurant that is often touted as a hidden gem near
our office? It's called Sedjuk Bakmi and Kopi, located on Jl. Tulodong Bawah X No.18, South Jakarta. The noodles
served here use a family secret recipe whose enjoyment has been proven for decades. The difference is only the
addition of various kinds of toppings that are tailored to the changing times. Like their main menu, oven noodles,
which come with modern toppings such as Sambal Matah, Sambal Geprek to Salted Egg. Likewise with Sedjuk milk
coffee ice which has a distinctive sweet taste. The price range is also
affordable, Rp 30.000 - Rp 50.000 per person for one meal.
Show
Patriot Act With Hasan Minhaj
Who's up for stand-up comedy? Not the ordinary one, this web series
would also take you to know about world's issues. Hasan Minhaj, a comic
made this event together with his partner Prashanth Venkataramanujam,
MUST
TRY
Written by Ayu Mutia, Yoanda Marpaung
a producer. Both are American citizens of Indian blood. On each episode,
Hasan, as the host, sharply explores topics which are popular in the
worldwide, such as pop culture, to politics in each episode. Although it
sounds heavy, Hasan can still make the audience laugh with his typical
satirical jokes.
Despite it's controversy, the event continued to air, even getting an award
at the prestigious Emmy Awards. Hasan entered the list of Time
magazine's Most Influential People last year with only this show.
Song
Surfaces -
Sunday Best
Hey feeling good, like I should~ bet most of you would know the song instantly! Created by
Colin Padalecki and Forrest Frank in the middle of 2019, Best Sunday suddenly went
viral because it is often used on tiktok backsound around the world. Presenting a light
beat with relaxed lyrics, Surfaces managed to make this song as a song repellent the
boredom.
Surface debuted as a music group in 2017 by releasing its first song titled "Be Alright".
Until now, they have released 3 albums including Surf (2017), Where The Light Is (2019)
and Horizons (2020).
ELEVADS VOL.1 JUNE | 14

ELEVADS VOL.1 JUNE | 15
#AdorableBaby
Baby Born
Written by Human Resources
Imam Rafif Shidiq
14 Juni 2020
Son of Teguh Hadi Satria
HC Jakarta Site
Feivel Arelodoesae
Son of Dewi Krisnaningtyas
Operation Manager 817 digital
Nicholas Juan Pratama
1 June 2020
Son of Levina Janice Unsuriamin
Finance Jakarta