Maven_DigitalWelcomePacket_2020

Helping people to see,
to feel, and to believe in
the best and most
beautiful versions of
themselves.
mavenhaircompany.com
support@mavenhaircompany.com
56 East Central Street,
Franklin, MA 02038

Meet Our Team
vannessa HOULIHAN
Owner | Level 4 Stylist
liz CONROY
Level 3 Stylist
christina GOHRING
Level 2 Stylist & Makeup Artist
LEARN MORE LEARN MORE LEARN MORE
liz COLLINS
Level 4 Stylist & Makeup Artist
kaylee MARCUS
Level 2 Stylist
kayla HALL
Level 1 Stylist & Makeup Artist
LEARN MORE LEARN MORE LEARN MORE
01

Be Our Guest
PRE-VISIT
You will receive an email/text 72 hours before each visit with an option to
confirm or reschedule your visit. Have a question? You can reach us any time at
support@mavenhaircompany.com and we will respond within 24 business hours.
DURING YOUR VISIT
Enjoy a hot coffee, cold water and a snack and relax while we work our magic.
If you want to chat, we're all in! Want to read a book or pop in your headphones?
We get it! Working from home? No problem at all - just bring your laptop and
jump on our wifi.
BETWEEN APPOINTMENTS
Connect with us on social media to see hair tips, tricks and tutorials!
Keep an eye on your inbox for updates and salon happenings!
facebook.com/Mavenhc
instagram.com/mavenhaircompany
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Our Services
ALL INCLUSIVE COLOR SESSIONS
cutting
haircut no blow dry
$37-55
signature haircut
$55-75
At Maven all color appointments are scheduled in "sessions" or blocks based
on time. Each stylist has their own set price and will customize your session
specifically to your hair and budget needs. There is no additional charge for
color or any service that does not increase your time so there are no surprises
at the end of your visit. All color sessions include a blowdry.
Your Maven will offer their expertise and creativity to customize your session
to meet your specific goals.
signature blowdry
$37-49
luxe
$22-30
thick or long hair or
precision cut +15 Minutes
For all services visit
A LA CARTE
maintain $108-145
All Over Glaze & Treatment
Signature Blowdry
v $175-235
Partial Highlight, Low Light, or
Balayage. Includes a glaze to achieve
your desired tone & Signature
Blow-Dry.
above average $153-205
Grey root touch up or base color touch up
with a mini foil or glaze & Signature Blow-Dry.
enhanced essentials $108-145
Grey Root or Base Color Touch Up w/ Partial
Foil or Full Foil or Balayage.
Includes a glaze to achieve your desired
tone & Signature Blow-Dry.
noticeably new $265-325
Grey or Base Root Touch Up
w/ Full Foil/Balayage
or Babylights or Custom Highlight.
Includes a glaze to achieve your
desired tone & Signature Blow-Dry.
To see your Maven’s specific prices visit
OUR TEAM PAGE
luxe $22-30
thick or long hair +15 Minutes
hair cut add on $22-30
+15 Minutes. These are base times.
Some stylists take longer for their services
but the price will remain the same.
03

Your First Maven Visit
LOCATION
Maven is located in the downtown area of Franklin just outside the center.
There are public parking spots in front of the salon and in front of the s
urrounding businesses. There is also a small lot to the left of the building
that we can use as no cars are being blocked.
WHAT TO EXPECT
15 Minutes before you arrive, you will receive an automated text asking
you to check in by replying Y when you arrive. A Maven will come out to greet
you when we are ready for you.
We will go over your NEW GUEST FORM before we and start your
in salon consultation.
maven consultations
Have you ever been nervous to get your hair done, especially by a new stylist?
That won’t happen here.
With our consultation process, you’ll be 100% confident, relaxed and excited
from start to finish.
We will talk about your past, present, and future hair goals and budget to
ensure we create a sustainable plan you absolutely love.
04

The Perfect Plan
BETWEEN YOUR VISITS
Whether you are coming to maven for hair extensions, cut, color or a little bit
of everything… we’ve got the perfect plan to ensure you look and feel amazing
between visits.
To ensure your hair is always looking and feeling fabulous your Maven will
recommend a customized hair care plan for your specific needs including how
to style and care for your hair at home.
suggested maintenance schedule
haircut
root touch up
highlights
balayage
glaze refresh
extensions
6-8 weeks
4-6 weeks
6-8 weeks
8-12 weeks
4-6 weeks
6-10 weeks
05

Salon Policies
FUTURE APPOINTMENT CANCELLATION POLICY
To provide the best possible scheduling options to our guests, we now require
48 hours notice should you need to cancel or reschedule your visit.
Should you cancel your appointment with less than 48 hours notice, a 30% fee
of cancelled service does apply and will be due before a new appointment is
scheduled. Should you not some for your appointment without calling, a fee of
75% of services does apply and will be due before a new appointment is scheduled.
Cancellation fees are waived for anyone that is feeling sick or experiencing
symptoms of COVID-19 and you will be able to reschedule your appointment
no less than two weeks later.
CONFIRMING YOUR APPOINTMENT
To help our guests avoid having to pay cancellation fees, we ask that you confirm
your upcoming appointment. You can confirm through automated email or texts
that are sent out prior to your appointment.
RUNNING LATE
At Maven it’s important to us that we can give you an experience we can be
proud of. We understand life is crazy and things happen. However, if you are
running more than 10 minutes late according to our clock, the appointment
may have to be rescheduled to prevent rushing or taking time from the guest
after you. We will do all that we can to get you in as soon as we can. Please let us
know as soon as possible if you are going to be late. No-Show & Cancellation Policy
may be applied for cancellations due to late arrival.
06

Connect with Us
facebook.com/Mavenhc
instagram.com/mavenhaircompany
mavenhaircompany.com
support@mavenhaircompany.com
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