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Beyond Blame: Learning From Failure and Success
BOOK DETAIL
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business account Paperback: 92 pages Publisher: O'Reilly Media; 1 edition (November 3, 2015) Language:
English ISBN-10: 1491906413 ISBN-13: 978-1491906415 Product Dimensions: 5.8 x 0.2 x 8.4 inches
Shipping Weight: 12.6 ounces (View shipping rates and policies)
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Book Description
Failure is inevitable. Our increasingly complex world demands that we continuously learn from
failures (and successes) in order to survive and thrive. And yet, our learning is too often
undermined. We construct biased but comfortable stories, which often feature a simple, single
"root cause"--a villain, someone to take the blame. Having done that, we short-circuit the
possibility of developing any deeper understanding of the complex systems we work with. With
this common approach, our systems will become more fragile and drift into failure. In this
concise and entertaining book, I.T. veteran Dave Zwieback describes an incident that threatens the
very existence of a large financial institution, and the counterintuitive steps its leadership took to
stop the downward spiral. Their novel approach is grounded in proven concepts from complexity
science, resilience engineering, human factors, cognitive science, and organizational psychology.
It allows us to identify the underlying conditions for failure, and make our systems (and
organizations) safer and more resilient. Get a clear understanding of the downside of blameLearn
how to identify (and counteract) cognitive biases in groupsSee how organizations can determine
the real root cause of problemsEstablish real accountability with your organizationUse the
Learning Review Framework to fully learn from failures of complex systemsFind practical
insights and tips for moving beyond blame in your own organization

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