Edge Apartments

WELCOME TO
Birmingham | Edge Apartments

BIRMINGHAM
Welcome to
Edge Apartments
Birmingham
Here’s your new address
Edge Apartments
520 Bristol Road
Selly Oak
B29 6BD
New room. New home.
New city to explore.
You’re right next to everything. Your university for lectures
and libraries. The city for shops and bars. And all your
fellow students. Where you live at university makes all
the difference. The perfect home is where you’ll achieve
academic success, form lifelong friendships – and bloom.
That’s where we come in.
We’re here when you want us and in the background when
you don’t. We’ll keep you up to date with all the latest
news, competitions and events on our Facebook, Twitter
and Instagram pages. It’s completely up to you how much
or how little you want to get involved.
MOVING IN
You’ll find your check in date on the front page of your
tenancy document. It’s under ‘start date’. You can arrive
on your check in date, or any day after that. Arriving on
the day? We’ll give you a time slot to help you avoid traffic.
Drivers: we recommend checking out the area beforehand
and making sure you know where to park. Coming in by
train or plane? Book your taxi in advance. Our staff will
be here to help you - giving you your keys, showing you
around, and telling you about your new home.

Your room is your space –
to relax, to unwind, to be
you. So hang up your jacket.
Choose a drawer for your
socks. Make it feel like home.
INTERNET
Your Wi-fi is included in the rent, if you’re experiencing
problems contact customer support on 0333 123 0115 and
make sure you’re by a screen.
HEATING
There’s a radiator to keep you warm. If it stops doing that,
let the accommodation manager know.
ENERGY
Lights off. Windows shut. Heating on low. Try to save energy
when you’re not in your room.
KITCHEN
Cook safe. No chip pans or deep fat fryers. And keep it clean.
If things get too messy, we’ll have to charge for a cleaner.
TV
There’s a TV in your room – but no licence. If you want one,
you’ll need to purchase one, either at tvlicensing.co.uk or at
the Post Office.
KEYS AND OUT OF HOURS
Please look after your keys but if you do lose them or get
locked out of your room speak with the accommodation
team. If the accommodation team are not on site, please
go to The Numbers You Need section later in this book and
call the Out of Hours number for assistance.
MAINTENANCE ISSUES
Once
reported, we will visit your home to review the issue
and resolve it for you as promptly as we can. If there is
an emergency maintenance issue, speak to the team
immediately. If the accommodation team are not on
site, please go to the ‘Numbers you Need’ section later
in this handbook and call the Out of Hours number for
immediate assistance.
VISITORS
Guests are welcome. But too much noise isn’t. So if you
have people over, try to keep it down. And sorry, but no
stays over seven days.
SWAP ROOMS
If you want to swap or move rooms, speak to your
accommodation team. Depending on availability,
you’ll just have to pay a £50 admin fee and sign some new
paperwork.
BINS
Remember to empty your bins! They go into the communal
rubbish and recycling bins outside the main entrance.
INVENTORY
Find some time to check it and fill it in. It’ll save you time
when you’re moving out.

Here you’ll find
common rooms.
Plenty of shared
spaces. Places to
meet and mingle.
So get exploring.
COMMON SPACE
Get together. Study, Watch a movie. Play games. Unwind. All the
spaces are open 24 hours a day.
GYM
Work up a sweat in our complmentary gym. Located on the ground
floor.
POST
Your mailbox is on the ground floor – that’s where your letters will
be delivered.
PARCELS
Parcels will need signing for. Your accommodation team can
do that for you, but you’ll need to tell them in advance. They can be
collected between the hours of 09:00am - 17:00pm.
LAUNDRY
The laundry room is on the ground floor.
BIKES
Our bike sheds are outside, at the back of the building. They’re
secure and lockable, but it’s your responsibility to ensure they are
locked and unfortunately we can’t take any responsibility for any
loss. You will need to come to reception and speak to the manager
to get a code for the doors.
DAMAGES
Even if it’s an accident, own up – otherwise, everyone gets charged.
See your tenancy agreement for a full list of charges.

Your safety and security
is our number one
priority. We’ve got it
covered – but you can
help us by following a
few safety tips.
FIRST AID
If you have an accident, please report it to your accommodation
team. There’s a first aid box in the office for minor accidents.
IN CASE OF FIRE
Your room is fitted with a smoke detector. So are kitchens and
corridors. Don’t tamper with them. When a fire alarm goes off,
never assume it’s just a drill. Make sure you know your nearest
exit, and know how to leave the building safely. Your designated
assembly point is in the car park.
DOORS AND WINDOWS
We ask that you keep doors closed at all times and lock your door
and windows when you’re going out. Fire doors are there to protect
you and when closed they will stop the spread of fire, so please
don’t prop your door open. Windows will only tilt inwards and for
your own safety, should not be opened fully.
SAFE AND SOUND
If you’re worried about the safety of any of the equipment in your
room or the communal areas or you see any suspicious behaviour,
please inform your accommodation team.

If you’re not feeling
yourself, talk to someone.
Whoever you are.
Whatever it is. However,
you feel. We’re here.
FEELING ILL?
See the doctor. If you’ve registered with the University Health
Centre, you’ll usually get a same day appointment. Call them on
0121 687 3055.
FEELING LOW?
Talk to Student Minds (studentminds.org uk). Or grab your
accommodation team, they’re here to support you.
PROBLEMS WITH A FLATMATE?
Noise. Mess. Antisocial behaviour. If it’s bothering you, speak to
your accommodation team.
OTHER HELPFUL SITES:
NHS Choices
nhs.uk
Samaritans
Samaritans.org
Victim Support victimsupport.org

The numbers you need
0121 285 0484
0844 371 2578
Internet helpline
0333 123 0115
SOMETHING WRONG?
HERE’S OUR COMPLAINTS PROCEDURE
In the first instance, please speak to your accommodation
team who will always try to resolve your issue. If you feel
the matter has not been resolved to your satisfaction then
please follow the 3-stage procedure as specified on the
notice board in reception.
Moving Out
You’ll have to move out by the end of your tenancy – you
can see when that is on your tenancy document. If you
want to move out earlier, speak to your accommodation
team for more information. At the end of the academic
year, we’ll let you know when you’ll be expected to move
out and exactly what you’ll need to do. Before you go,
your accommodation team will make an appointment to
inspect your room – making sure it hasn’t been damaged
or dirtied. Then, we’ll arrange a return of your deposit –
and return it in full, if you leave your room exactly how you
found it when you moved in. (If not, we’ll have to use your
deposit to fix it).
DISCLAIMER
This handbook provides useful advice for students
throughout their tenancy. But it doesn’t cover everything.
For full legal obligations, see your tenancy agreement in
your Resident Account and visit the Hello Student website
and click on How it Works. Hello Student takes data
protection very seriously and access to all resident data
is strictly controlled and will only be disclosed with the
resident’s permission and this applies equally to enquiries
from parents or relatives. Hello Student complies with
the data protection act (1988) which governs the use of
all personal data we hold and the controls requires over
its accuracy, access and security. Also, legislation aimed
at giving you more control over your data is called the
General Data Protection Regulation (GDPR). Please visit
the Hello Student website to view our Privacy Policy in
which explains how we collect, store and handle your
personal data.

If you need us, we’re here to help
T: 0121 285 0484 M: 0
edgeapartments@hellostudent.co.uk