Maple House

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LIVERPOOL Welcome to Maple House Liverpool Here’s your new address Maple House 25 Caledonia Street Liverpool L7 7DX New room. New home. New city to explore. You’re right next to everything. Your university for lectures and libraries. The city for shops and bars. And all your fellow students. Where you live at university makes all the difference. The perfect home is where you’ll achieve academic success, form lifelong friendships – and bloom. That’s where we come in. We’re here when you want us and in the background when you don’t. We’ll keep you up to date with all the latest news, competitions and events on our Facebook, Twitter and Instagram pages. It’s completely up to you how much or how little you want to get involved. MOVING IN You’ll find your check in date on the front page of your tenancy document. It’s under ‘start date’. You can arrive on your check in date, or any day after that. Arriving on the day? We’ll give you a time slot to help you avoid traffic. Drivers: we recommend checking out the area beforehand and making sure you know where to park. Coming in by train or plane? Book your taxi in advance. Our staff will be here to help you - giving you your keys, showing you around, and telling you about your new home.
Your room is your space – to relax, to unwind, to be you. So hang up your jacket. Choose a drawer for your socks. Make it feel like home. INTERNET Your Wi-Fi is included in the rent. If you’re experiencing problems contact customer support on 0333 123 0115 and make sure you’re by your screen. HEATING There’s a radiator to keep you warm. You can control the temperature and when it comes on and off. If it stops doing that, let the accommodation team know. ENERGY Lights off. Windows shut. Heating on low. Try to save energy when you’re not in your room. KITCHEN Cook safe. No chip pans or deep fat fryers. And keep it clean. If things get too messy, we’ll have to charge for a cleaner. TV There’s a TV in your room – but no licence. If you want one, you’ll need to purchase one, either at tvlicensing.co.uk or at the Post Office. KEYS AND OUT OF HOURS Please look after your keys but if you do lose them or get locked out of your room speak with the accommodation team. If the accommodation team are not on site, call the Out of Hours number on 07580 939 855. MAINTENANCE ISSUES If you have a non-emergency maintenance issue, please report it directly through your residence portal. Once reported, we will visit your home to review the issue and resolve it for you as promptly as we can. If there is an emergency maintenance issue, please speak to the accommodation team. If the accommodation team are not on site, please go to The Numbers You Need section later in this book and call the Out of Hours number for assistance. VISITORS Guests are welcome. But too much noise isn’t. So if you have people over, try to keep it down. And sorry, but no stays over seven days. SWAP ROOMS If you want to swap or move rooms, speak to your accommodation team. Depending on availability, you’ll just have to pay a £50 admin fee and sign some new paperwork. BINS Remember to empty your bins! They go into the communal rubbish and recycling bins in the courtyard. INVENTORY Find some time to check it and fill it in. It’ll save you time when you’re moving out.
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Maple House

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