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Foundations of IT Service Management with ITIL 2011: ITIL
Foundations Course in a Book
BOOK DETAIL
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business account Paperback: 346 pages Publisher: CreateSpace Independent Publishing Platform; 2nd ed.
edition (August 14, 2011) Language: English ISBN-10: 1466231327 ISBN-13: 978-1466231320 Product
Dimensions: 7.5 x 0.8 x 9.2 inches Shipping Weight: 1.6 pounds (View shipping rates and policies)
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Book Description
Used by universities and company training programs around the world, “Foundations of IT
Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL®
Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the
processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and
sample questions to help you study for your ITIL® Foundation certification exam. Chapter review
questions, modeled after the real exam questions, reinforce your learning for each unit. Written by
an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations,
"Foundations of IT Service Management with ITIL® 2011" provides a reader with the
introduction to this approach to IT services without the expense of a formal classroom course.
While the focus is primarily on providing information required to pass the ITIL® Foundations
exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further
your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study
approach, real issues are discussed that represents challenges experienced by almost every IT
organization. Everyone prepares for the ITIL® Foundation certification exam in different ways.
Accompanying the book are numerous study aids to support your study preparation on the
supporting web site. Whether you are new to IT or a seasoned professional, this book is one you
need to aid in your quest for certification. Included in your purchase is access to the online study
resources including: - Exercise guide - Audio “learn while you drive” reviews - Sample exams -
Exam syllabus - PDF version of the “100 ITIL Exam Questions” book Companies in all industries
are requiring ITIL® Foundation as a minimum requirement for their staff. Whether you are
entering IT for the first time or switching jobs, ITIL® Foundation certification is a step toward
your desired career.

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