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Quality Management for Organizational Excellence:
Introduction to Total Quality (8th Edition)
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Hardcover: 448 pages Publisher: Pearson; 8 edition (May 31, 2015) Language: English ISBN-10:
0133791858 ISBN-13: 978-0133791853 Product Dimensions: 8.8 x 1.2 x 11.2 inches Shipping Weight: 2.4
pounds (View shipping rates and policies)
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Book Description
For courses in quality management, quality engineering, quality technology, and continuous
process improvement in universities, colleges, community colleges, and corporate environments
A comprehensive, practical look at how to become an effective quality manager and decision
maker focused on improving the quality of people, processes, products, and the work environment
on a continual basis Current and future quality managers and decision makers gain the knowledge
and skills they need to achieve organizational excellence. With a focus on continually developing
the quality of people, processes, products, and the work environment, it covers all pertinent
quality-related topics, including: an overview of quality, quality and global competitiveness,
strategic alliances, establishing a culture of quality, customer satisfaction and quality, employee
empowerment, leadership and change management, team building and teamwork, education and
training for quality, overcoming internal politics and conflict, quality tools, problem solving and
decision making, quality function deployment, statistical process control, continual improvement
methods, such as six sigma, lean, and lean six sigma), benchmarking, just-in-time/lean
manufacturing, and implementing quality. The new edition features an improved artwork
package; updated critical-thinking activities; and new material on managing quality in the supply
chain, change to ISO 9000-2015, Lean, and Lean Six Sigma, QFD, SPC.

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