EBOOK EPUB KINDLE PDF This Is Service Design Doing Applying Service Design Thinking in the Real World ^FREE PDF DOWNLOAD

EBOOK EPUB KINDLE PDF This Is Service Design Doing: Applying Service Design Thinking in
the Real World ^FREE PDF DOWNLOAD
EBOOK EPUB
KINDLE PDF This Is
Service Design Doing:
Applying Service
Design Thinking in
the Real World ^FREE
PDF DOWNLOAD
Description
Marc Stickdorn is a trainer and consultant for service design thinking from Germany. With a
background in strategic management and information systems, he supports organisations to build
up knowledge in the field of service design and helps them to sustainably integrate service design
into their structures. Marc guest lectures at various business and design schools and co-founded
smaply, a software company developing web-based solutions to sustainably implement service
design in organisations. Recently, he co-founded ExperienceFellow, a tool to gain genuine
customer insights through mobile ethnography. Marc is editor and co-author of the seminal service
design book This is Service Design Thinking.Markus Edgar Hormess is a service innovator and
organisational consultant from Germany. For years, the qualified scientist has worked in
telecommunication, engineering, banking and IT fields, helping companies to innovate complex
services while creating business value. He is co-founder and partner of WorkPlayExperience, and
award-winning co-initiator of the Global Service Jam - the worldâ€s biggest ever service design
and design thinking event (so far), as well as two spin-off jams, the Global Sustainability Jam and
the Global GovJam. Together with Marc and Adam he is teaching service design at leading
universities and business schools – like the MBA program at IE Business School, Madrid, or the
School of Architecture and Design in Oslo (AHO).Adam Lawrence is a customer experience
consultant, comedian and actor with a background in psychology and the global automotive
industry. For years he has used expertise gained in the world of theater, film and storytelling to
help organisations understand human needs, become more creative and innovate faster. Adam is
co-founder of WorkPlayExperience, a service design company with a uniquely theatrical approach.
He is the award-winning co-initiator of the Global Service Jam - the worldâ€s biggest ever
service design and design thinking event (so far), as well as two spin-off jams, the Global
Sustainability Jam and the Global GovJam.Jakob Schneider is an award-winning communication
and service designer from Germany. He is partner and creative director of the design agency KD1.
Among others, he won a Red Dot Award and the prestigious “Best of Show― award at the
European Design Awards 2011. He guest-lectures service design at design schools, regularly
gives talks and workshops on service design. He co-founded both Smaply and ExperienceFellow
and is the leading designer of both companies. Jakob is designer, co-editor and co-author of the
seminal service design book This is Service Design Thinking